The service discovery portion of the SPI frequently fails due to a timeout

Challenge Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent. Cause Performance related problems on VMware vCenter side. Solution Workaround is to adjust settings of the agent timeout by using the following commands: ovconfchg -ns...

Creating snapshots in a different location than default virtual machine directory

How to change the default virtual machine working directory location for snapshots...

Guest OS Event Logs Indicate a Time Shift Has Occurred During Backup

Challenge There is a time shift on the guest VM during the Veeam job when the snapshot is taken. You are getting messages such as the following in the system event log: Event ID: 1 The system time has changed to from . Cause VMware Tools may be configured to synchronize the virtual machine's time...

Compatibility with VMware vSphere Fault Tolerance

Solution Starting with vSphere 6, Virtual Machines with Fault Tolerance enabled can be snapshotted via APIs, allowing Veeam Backup & Replication to back up and replicate Fault Tolerant VMs - just like any other VMs. Starting with Veeam Backup & Replication 8 Update 2 8.0.0.2030, VMs with Fault...

How to download a trial version of nworks products

When you try to download the management pack/SPI trial version from the Veeam Software website, the link does not work...

"Unknown vbk format" error when importing backup file to Veeam Backup & Replication

Challenge Cause The .vbk file you are trying to import was created with a different version of Veeam Backup & Replication. Solution Check whether versions of the Veeam Backup & Replication software match on the server where the .vbk file was made and on the server to which you are importing the...

How to back up VM templates

Purpose This article serves as a quick reference for information about backing up vSphere Templates. Solution To be able to select a template in the list of virtual infrastructure objects when adding objects to a Backup job, select the VMs and Templates view from the top-right view options. When...

Gaps in Performance Data Graphs, Missing Alerts, or MP Views Greyed Out in Veeam Management Pack

Cause This problem can occur if the agent's cache needs to be cleaned up. Please note that you need to ensure that the Operations Manager agent has been configured properly after clearing cache. Otherwise, the issue will reoccur. Please refer to the Configuring Operations Manager Agent Knowledge...

During the export of log files the following error occurs: "Cannot access collector [collector_name]"

This articles provides suggestions to the error "Cannot access collector collectorname" that may happen during the export of log files...

Configuring Operations Manager agent

Challenge No performance data regarding VMware objects is available in SCOM, or gaps or dotted lines are visible in Performance views. Cause If the collection is configured correctly, but performance data is missing from the Operations Manager console, the issue may be related to the Health...

Reported CPU Usage Values Differ in vCenter and Veeam ONE

Challenge The reported maximum, minimum, and average CPU usage values do not match between the vCenter and Veeam ONE. Cause How the Values Are Calculated in vSphere Client VMware calculates these values with Hyperthreading Technology enabled. The VMware vSphere client shows that "Hyperthreading" ...

No data or incorrect data arrives into Operations Manager from the vCenter Server due to the vCenter Server statistics interval

Challenge No data or incorrect data arrives into Operations Manager from the vCenter Server due to the impact of vCenter Server statistics interval on the Veeam Collector operation. Cause This may happen due to various reasons, in particular, due to incorrect settings of the vCenter Server...

Unable to Generate Reports Due to Error “Veeam ONE Caching Service Maintenance”

Challenge When attempting to generate reports in Veeam ONE the report fails to load and instead for following error is displayed: Veeam ONE Caching Service Maintenance The caching service database is being prepared for the maintenance window. Often, when this error is shown, the following error...

SharePoint or OneDrive Backup fails with 'Cannot complete this action'

Challenge A backup attempt for SharePoint Online and OneDrive objects may fail with the following message: Cannot complete this action. Please try again. Total count of failed items: N Underlying Error: Server error of type Microsoft.SharePoint.SPException occurred: -2147467259 Cannot complete th...

Impact of Domain name or Hostname Change on Veeam Appliances

Challenge After changing the FQDN of a Veeam Appliance--either by adding it to a domain or changing its hostname--some operations may be impacted. Solution SAML Authentication May Stop Working After the host name of the Veeam Software Appliance is changed, the Service Provider SP information will...

Fixing Restore Failures Due to QEMU Machine Version

Challenge When attempting to restore a VM with a QEMU version lower than 10 and disks in QCOW2 format to a Proxmox VE v9 node, the following error occurs: 16.09.2025 10:25:28 Error Linux-8.0 : Failed to reach the hypervisor. Error output: storage for 'local-LVM:vm-42-disk-1.qcow2' is configured...

Impact of Azure AD Graph Deprecation on Veeam Backup for Microsoft Azure

Challenge Data protection of Azure services may fail using any version of Veeam Backup for Microsoft Azure below v6 build number 6.0.0.234. Cause Starting February 1, 2025, Microsoft has retired Azure AD Graph. As a result, any application relying on Azure AD Graph will be unable to make requests...

How to Update Location Profile Endpoint Details and Preserve Access to an Existing Kopia Storage Repository

Purpose This article documents the correct procedure to update the Endpoint details in the Location Profile for an existing Kopia storage repository in S3-compatible stores and ensure the existing associated repositories remain accessible. Customers may wish to update the Endpoint details e.g.,...

Release Information for Proxmox Virtual Environment Plug-In v12.1.1.1024

Requirements This update to the Proxmox Virtual Environment Plug-In for Veeam Backup & Replication requires: Veeam Backup & Replication build 12.2.0.334 You can check the build number in the Veeam Backup & Replication Console's Main Menu ≡ under Help About. Proxmox Virtual Environment Plug-In for...

Repository upgrade error: "Some of the data in this repository is incompatible with the immutability settings."

Solution Requires Data Deletion The resolution procedure of this article involves the directed deletion of backup data that should not have been migrated to the immutable repository. Please review all details of the article closely, and contact Veeam Support if you would like assistance. Challeng...

Veeam Data Cloud for Microsoft Azure Release Information and Build Numbers

You are viewing an archived changelog for Veeam Data Cloud for Microsoft Azure. Changelog information has moved to a dedicated webpage, where you can find updates for all Veeam Data Cloud workloads in one place. Click here to visit the new changelog. This KB article lists all versions of Veeam Da...

Openshift Authentication - Failed to authenticate: oidc: failed to get token: oauth2: cannot fetch token

Challenge Users are unable to login to Veeam Kasten for Kubernetes Dashboard and receive the following error: Failed to authenticate: oidc: failed to get token: oauth2: cannot fetch token: 400 Bad Request Response: "error":"unauthorizedclient","errordescription": "The client is not authorized to...

DR Restore - Internal error occurred: Could not retrieve artifacts for prefix

Challenge A Veeam Kasten for Kubernetes DR Restore fails with the following error: Internal error occurred: "message":"Could not retrieve artifacts for prefix...

XFS Volume Restore Fails to Mount

Challenge Description: XFS kernel module remembers the old UUID and refuses to mount Cloning an XFS volume and mounting the filesystem of the cloned volume on the same node as the source volume will throw a "duplicate UUID" error or similar errors. The cloning of the volume reflects everything fr...

Backup Failing With `Too many snapshots` When Using Longhorn as a Storage Provisioner

Challenge Veeam Kasten for Kubernetes backup action for longhorn volumes fails with the error message: too many snapshots created Cause When integrating with CSI-based volumes, Veeam Kasten for Kubernetes employs VolumeSnapshot resources to create snapshots during backup operations. With Longhorn...

How to Enable Changed Block Tracking for Guest Cluster on vSphere with Tanzu

Purpose Changed Block Tracking is a VMware feature that tracks changes in virtual disks. Veeam Kasten for Kubernetes uses this feature in vSphere with Tanzu Guest Clusters to efficiently back up Persistent Volumes. Enabling Changed Block Tracking in each Supervisor Cluster where Veeam Kasten for...

How to Properly Off-Board a Namespace From Veeam Kasten for Kubernetes Backups

Purpose This article documents the procedure to properly off-board a namespace in Veeam Kasten for Kubernetes. Solution 1. Check all restorepointcontents for the policy using the following command: Replace with the actual policy name. kubectl get restorepointcontents -l k10.kasten.io/policyName=...

Release Information for Veeam Backup for AWS 7 Patch 1

Requirements Please confirm that you are running version Veeam Backup for AWS 7 build 7.0.0.615 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for A...

Restore/Failover/SureBackup of Virtual Machines running Windows 8.1/Window Server 2012 R2 (or older) triggers chkdsk if Veeam Backup Server or Mount Server is Running Windows Server 2022 (or newer)

Challenge In the following scenarios, a Virtual Machine1 that was running Server 2012 R2/Windows 8.1 or lower will perform chkdsk on the first boot if the Veeam Backup Server is running Server 2022: A non-Domain Controller VM is being tested by SureBackup with the "Automatically disable Windows...

Backup Job Identifies Teams Tabs as Unsupported and Skip Them

Issue A backup job skips Microsoft Teams tabs from processing without displaying any error or warning. Cause Every tab in Microsoft Teams has an Application ID property, which is used by the backup jobs to determine which tabs are supported or unsupported. Due to recent changes, some supported...

Release Information for Veeam Recovery Orchestrator 6 Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Recovery Orchestrator 6 release to the latest Cumulative Patch. upgrade an existing Veeam Recovery Orchestrator 5 server to Veeam Recovery Orchestrator 6 with the latest Cumulative Patch. install a new...

Support Statement - Exchange Online Basic Authentication Deprecation

Purpose This article provides information on actions that must be taken to ensure Veeam Backup for Microsoft 365 will continue to function after the Basic Authentication Deprecation in Exchange Online. Associated Error Messages The following errors may be shown in Veeam Backup for Microsoft 365...

Error: "Virtual lab supports maximum of 9 networks."

Challenge When configuring a SureBackup Virtual Lab for a VMware vSphere environment, attempting to add more than 9 Isolated Networks or configure more than 9 Isolated vNIC adapters will cause the following error to be shown: Virtual lab supports maximum of 9 networks. Cause The Virtual Lab...

Build Numbers and Versions of Veeam Agent for Mac

This KB article lists all versions of Veeam Agent for Mac and their respective build numbers. For more information on downloading the latest version of Veeam Agent for Mac , visit: Veeam Agent for Mac -- Current Version Download Page Veeam Agent for Mac -- What's New Current Version Version | Bui...

"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...

Veeam Backup for Microsoft Azure - Updater Component Vulnerability

Automatic Patching of Veeam Updater component The fix for the vulnerability discussed in this article has been automatically deployed to all Veeam Backup for Microsoft Azure backup appliances that have been configured to have access to repository.veeam.com. Most users will have no additional...

Veeam Agent for Microsoft Windows 5.0 Can’t Be Started or Installed After Upgrade to Windows 11

Challenge After upgrading to Windows 11, the Veeam Agent for Microsoft Windows service may fail to start. The following errors can be found in C:\ProgramData\Veeam\Endpoint\Svc.VeeamEndpointBackup.log: Error Failed to start service. Error Error occurred during LocalDB instance startup: SQL Server...

Last 24 hours -> Running view lists sessions that are actually in stopped state

Challenge Under certain circumstances, the Last 24 hours Running view displays "extra" sessions that are actually in a stopped state. An example where 3 tasks are running, but the "Running" view displays completed stopped tasks. Cause To improve UI responsiveness, some UI data is cached. The issu...

Veeam Verified: Primary Storage for Continuous Data Protection (CDP) with VMware VVOL

Purpose This article lists storage systems that Veeam has tested for use with VMware VVOL and Veeam's Continuous Data Protection CDP Replication. Tested Alliance Vendor Product Lines Cisco FlashStack based on Pure Storage FlashArray Cisco FlexPod based on NetApp ONTAP Cisco SmarStack based on HPE...

Release Information for Veeam Backup for Google Cloud Platform v2 Patch 1

Requirements Before installing this patch, please confirm that you are running Veeam Backup for Google Cloud Platform v2 build 2.0.0.530. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the mai...

Failed to Verify the Connection to SQL Server

Challenge To back up a database, workers must be able to connect to the source SQL server. In case of consistent backup using a staging server, the workers must connect to the staging server. Connection to the source server is not required as Microsoft Azure performs the copy from the source to t...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Release Information for Veeam Service Provider Console v6

Requirements Please confirm that you are running version 5 build 5.0.0.6726 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 6.0.0.7739. To upgrade from versions of Veeam...

Veeam Management Pack 9.0 Patch 1 for Microsoft Hyper-V monitoring

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Challenge After upgrading to Veeam Management Pack to version 9.0, Hyper-V hosts disappear partially or entirely from the Hyper-V Servers tab of the Veeam UI. At the same time, Hyper-V infrastructure...

Veeam Disaster Recovery Orchestrator limitations with VMware Cloud Offerings

Overview VMware Cloud Verified offerings exist in various forms. This article highlights specific considerations when working with Veeam Recovery Orchestrator, Veeam Backup & Replication, and Veeam ONE for disaster recovery orchestration purposes. Depending on the vendor-specific VMware solution...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

Information about Kasten K10 licensing and Kasten K10 support

Objective This article documents how to retrieve a purchased Kasten K10 license code. Solution How to retrieve a copy of the initial Kasten K10 license code After you purchase a Kasten K10 license code, it is sent to your email. If that license code has been lost or another copy is needed, you mu...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

Exchange backup fails after upgrading to Veeam Backup for Microsoft 365 v5

Challenge After upgrading Veeam Backup for Microsoft 365 to v5, backup of Exchange Online data may fail with " Unauthorized 401" error. The issue affects organizations using Modern authentication and legacy protocols with application secret. Cause Starting v5 Veeam Backup for Microsoft 365 has...

Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host

Challenge While performing a Guest Files restore for "Linux and other..." the restore operation fails with the following error: Failed to mount restore point. Linux FLR appliance deploy failed Failed to connect backup datastore to the ESXi host Failed to add NFS datastore for NFS host, Failed to...