Release information for Veeam Backup for Microsoft 365 4c

NOTE A cumulative patch is now available, click here for more information Veeam Backup for Microsoft 365 4c cumulative patch KB4099. IMPORTANT The GA build of Veeam Backup for Microsoft 365 version 4c build 4.0.1.519 was recalled due to a backup sync issue identified by Veeam quality assurance. I...

How to configure Veeam Agent with Work or School Account

Article Applicability This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6. As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage...

Required Roles and Permissions for Veeam Backup for Microsoft Azure

You want to create manual permissions for your Azure account service account for Veeam Backup for Microsoft Azure or for a repository account. The Azure or service account is responsible for: Synchr...

Veeam Backup & Replication 10 Cumulative Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10 build 10.0.0.4461 prior to installing this update. You can check this under Help | About in the Veeam Backu...

Veeam Backup for Microsoft 365 4a cumulative patch KB3089

Challenge Veeam Backup for Microsoft 365 4a cumulative patch KB3089. Cause Please confirm you are running Veeam Backup for Microsoft 365 4a build 4.0.0.1553 prior to installing this cumulative patch KB3089. You can check this under Help About in Veeam Backup for Microsoft 365 console. After...

Release Notes for Veeam Backup & Replication 10 Day 0 Update

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication 10 RTM 10.0.0.4442 is installed. If you are running Veeam Backup & Replication 10 GA build 10.0.0.4461 or later, this update is not applicable to you, and should be ignored. This update is provided to...

Potential data loss when using Instant VM Recovery

Challenge Performing Instant VM Recovery in VMware vSphere environments may result in data loss when using the quick migration feature to move published VM disks to production storage to finalize the recovery. This issue was identified internally by Veeam quality control in late 2019, and the fix...

Invalid Character in Amazon S3 Bucket Name

Challenge When adding/editing an object storage repository and selecting or creating a folder in the Amazon S3 bucket, the following error occurs: Could not establish trust relationship for the SSL/TLS secure channel. Applicable to build 4.0.0.1553. Exception of type...

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

Challenge The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed. Cause The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas...

Microsoft Azure password may be found in the Veeam log file

Challenge Password for Microsoft Azure account may be found in the C:\ProgramData\Veeam\Backup\VeeamBackupManager.log file in plain text format. Cause This vulnerability is caused by executing a command from the KB article on how to configure Granular permissions for Microsoft Azure user. Solutio...

Veeam Backup & Replication upgrade fails with an error "Database version downgrade detected ... Reboot and restart the setup"

Challenge The upgrade to Veeam Backup & Replication U4 fails with "Database version downgrade detected ... Reboot and restart the setup". You may find following error in the C:\ProgramData\Veeam\Setup\Temp\BackupSrvLog.log: Veeam SRV: 31.01.2019 11:39:43: VEEAM Database version has been increment...

Veeam Availability Console U1 Cumulative Patch 1913

Challenge Veeam Availability Console U1 Cumulative Patch 1913. This update supersedes Veeam Availability Console U1 Cumulative Patch 1850. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows Programs and...

Consistent backup failures after installing vSphere 6.7 U1

Challenge After updating vCenter to 6.7U1, processing of all VMs fails with "Object reference not set to an instance of an object." Cause The issue is triggered by an update to the vSphere API version in vCenter 6.7 U1. Solution The issue affects only Veeam Backup & Replication 9.5 Update 3a...

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Article Applicability This article documents a bug ENG-163615 Nutanix discovered in AOS 5.6.1 and resolved in AOS 5.9.1. These AOS versions were supported by all versions of Veeam Backup for Nutanix AHV up to version 5. Starting with Veeam Backup for Nutanix AHV 5, the minimum required AOS versio...

How to configure Veeam Agent for Microsoft Windows email notifications for Gmail

This article describes how to configure Veeam Agent for Microsoft Windows email notifications for Gmail account...

After Installing Update 3, Enterprise Manager GUI shows Blank

Challenge After installing Veeam 9.5 Update 3 for Enterprise Manager, the GUI shows as blank and many buttons are also missing, such as adding a Veeam Server, or starting a collection task for the Veeam server. Reference Photo of Behavior: Cause This is a browser-related problem and is likely due...

Keyexchange error on Linux managed server after updating the kernel

Challenge Steps to correct Keyexchange errors on newly updated Linux managed server Cause Veeam SSH client caches both the Key and the encryption method. If the Linux kernel depreciates an encryption method when the kernel updates, connections to the managed server may fail with error such as...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

Expired license for Veeam Agent causes scheduled jobs to fail

Challenge Although the license information screen shows that the license for Veeam Backup & Replication is valid, scheduled jobs are failing with the following error: Error Your trial license has expired Cause If Veeam Agent for Microsoft Windows or Veeam Agent for Linux running on a trial licens...

Usage of a predefined VMware ESXi extension (VIB) for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes the usage of a predefined VMware ESXi extension VIB for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes manually please review KB2299. HyperFlex Version Specific Article Please follo...

'Events data collection failure' Issue

Challenge Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server. Cause Permissions, UAC configuration, and firewall settings need to be configured. Solution Troubleshooting Checks Verify that the account used to connect to Veeam Backup & Replication ...

Veeam ONE and Automation Services

Challenge The suggestions below leverage the functionality of Veeam ONE in order to automate some administration tasks. Cause To be able to use the steps below, make sure you are using Veeam Availability Suite 8 or newer version. Solution VM with no backup 1. Create VM backup alarm in Veeam ONE...

Upgrade to Veeam Backup & Replication 9.5 fails with "Unsupported SQL Version"

Upgrade to Veeam Backup & Replication 9.5 you receive the error "Unsupported SQL Version"...

Release Notes for Veeam Management Pack 8.0 Update 3

Challenge Release Notes for Veeam Management Pack 8.0 Update 3 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...

CID Mismatch in VMware on Restore with Backup and Replication V9 installed on Server 2008R2

Challenge Upon restore using Veeam Backup and Replication V9X you receive a CID mismatch error when you are on vSphere 5.5 Update 3b Cause This is a known issue with restoring with the option to use VM tags is enabled in vSphere 5.5 Update 3b Solution Known workarounds: 1. Upgrade Backup and...

Restore Fails for Database with Consecutive Backslash Characters in File Path

Challenge Veeam Explorer for Microsoft SQL Server reports the error: Inconsistent database metadata. See the log for details. Cause One or more database file paths contained multiple consecutive backslash characters when the SQL server was backed up. Solution Clarifying Issue This issue cannot be...

How to back up deduplicated volumes with Veeam Endpoint Backup

This article describes the best practice of backing up deduplicated volumes...

Transaction Log Truncation Failure for MSSQL Instances on Shared VHDX

Challenge When attempting to run a backup job for a Microsoft SQL Server that is in either a SQL Server Failover Cluster or AlwaysOn Failover Cluster with a shared VHDX, the backup job reports the warning: Failed to truncate transaction logs for SQL instances: . Possible reasons: lack of...

Installing x86 Veeam Monitor client

Challenge Installation of Veeam ONE Monitor Client x86 is required. Cause To access VM console, the x86 version of Veeam ONE Monitor Client must be installed. Solution 1. Open Veeam ONE 9 distribution .iso and locate veeammonitorclnx86.msi file in the Monitor folder. 2. Run CMD as administrator...

How to get disk changed areas from CBT(changed block tracker) in vSphere

Purpose This article demonstrates how to pull the changed disk areas in a vSphere environment. Performing this task is intended as a way to demonstrate how changed block tracking functions for Veeam Backup & Replication jobs. The most common situation where this article comes into play is when a...

Remote execution of a PowerShell script fails when the VeeamBackup SQL database is on a remote SQL Server.

Challenge When using a PowerShell script that is intended to remotely execute a command upon the Veeam server, it may fail if the SQL instance that Veeam Backup & Replication is configured to use is on a different server. This KB article applies only if the following two statements are true. 1. A...

Modifying Data Retention Policy in Veeam ONE

Purpose This article documents how to adjust the retention of collected data stored within the Veeam ONE database. Note: When retention is enforced, data within the database is removed, but the actual database file will not become smaller. To cause the Veeam ONE database file to become smaller on...

How to enable FILESTREAM and install RBS APIs in SQL for VESP

This KB article documents information that other users have found useful when configuring FILESTREAM and/or installing RBS APIs to work with Veeam Explorer for Microsoft SharePoint...

Veeam ONE Reporter\Business View installation fails

Challenge Veeam ONE installation\upgrade fails on the Reporter\Business View site deployment step. Cause Antivirus software may prevent applications from making changes to IIS, which is used by Veeam Reporter and Business View components to deploy their sites. Solution Disable antivirus software ...

Veeam doesn't clean up temporary datastore in vSphere after restore from NetApp storage snapshot

Challenge After completing one of the restore options available for NetApp storage snapshot, you may notice that the temporary datastore under the name "snap--" is still mounted on the ESXi hosts with inactive status. See the screenshot below for an example: After a manual rescan of the storage...

Hyper-V Changed Block Tracking Troubleshooting

Challenge Backup and/or Replication jobs report that changed block tracking is not working properly. Article Applicability This article is only relevant when Veeam Backup & Replication is used with the following Hyper-V versions. In these older versions of Hyper-V there was no native CBT function...

Using the vSphere MOB (Managed Object Browser) to Troubleshoot Snapshot Creation

Purpose This article documents the procedure for manually creating a vSphere VM snapshot using the Managed Object Browser MOB. Solution Start by identifying the Managed Object Reference-ID MORef-ID of the VM for which the snapshot will be created. If the VM is being protected by Veeam Backup &...

Automount is Disabled on VMware Backup Proxy

Challenge The Windows OS of a VMware Backup Proxy reports that automatic mounting of new volumes is disabled. Solution The automatic mounting of new volumes being disabled is an expected outcome for VMware Backup Proxies. As documented in the Veeam Backup & Replication User Guide: For Microsoft...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

A Duplicate Tape Library is shown in the UI and is offline

Challenge A Tape Library with user-created media pools is shown as "offline ", and a duplicate of the Tape Library, without media pools is shown online instead. This KB article applies only to versions of Veeam Backup & Replication prior to 9.0.x Cause This issue may occur when changing device...

Tape library and drives are shown as separate devices

Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...

Veeam Backup & Replication event set for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Monitoring Veeam Backup & Replication activity through Kaseya. Solution To monitor Veeam Backup & Replication please confirm you are running version 9.0. You can...

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...

Release Information for Veeam Backup & Replication 7 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...

Failed to start service VeeamDeploymentService on ServerCore installation

Challenge Adding a Hyper-V core server to Veeam fails. The following is present in logs: Timestamp Error Failed to start service 'VeeamDeploymentService'. Host: 'x.x.x.x'.. Timestamp Error Failed to start deployment service on the target host Timestamp Error --tr:Failed to install service...

Prevent Veeam from locking tape drives

Challenge Veeam periodically rescans the tape drives. This locks the drives and prevents other tape software from writing to them. Cause The refresh rate on the automatic rescan is too frequent if using third party tape backup software. Solution The registry keys below prevent Veeam Backup &...

Error "BlobCall: Undefined function id: 'xx' "

Challenge Log truncation or indexing for the guest fails with one of the following errors: Failed to inventory guest system: BlobCall: Undefined function id: '9' Unable to truncate transaction logs. Details: BlobCall: Undefined function id: '18' Failed to collect Oracle info BlobCall: Undefined...

Upgrading Legacy Veeam Backup Server

Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...

Transient and Non-transient Errors When Using Guest Processing

Challenge You receive errors on backup or replication processes during VSS guest processing. Solution 0x800423F3 This error translates to the VSS error "VSSEWRITERERRORRETRYABLE" or "The writer experienced a transient error. If the backup process is retried, the error might not reoccur." This err...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...