Tape library and drives are shown as separate devices

Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...

Release Information for Veeam Backup & Replication 7 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...

Drive Letters Missing From Backup Browser During Windows Guest File Level Restore

Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...

Veeam VMware Collector service stops

Challenge Veeam VMware Collector service stops running regularly, the logs show that a stop call has been initiated. The vmspi.log contains the following entry: NOTFY Signal: shutting down: 0-LS LS Shutdown invoked. There are also "Info" events ID 7036 in the Windows System Event log with the...

Number of Cores Incorrectly Detected - Server 2003/XP

Challenge When adding a Server 2003 or Windows XP machine to Veeam, the true number of cores is not detected properly. Instead Veeam Backup & Replication only detects the number of Sockets. Example: A virtual machine with Server 2003, having a configuration of 2 Sockets and 4 Cores, is added to...

Patch 1 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.5.0.109. All patches are cumulative so each below fix is contained in this patch. Cau...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Performance Charts for vSphere Environment Display "No data available"

Challenge Veeam ONE Client shows the "No data available" message on performance charts for different metrics: Cause Here are the most common reasons for missing data on the performance charts: The Veeam ONE service account does not have Write access to the "PerfСache" folder. The account used by...

Unable to Connect Hyper-V Host via WMI. User credentials cannot be used for local connections.

Challenge When trying to add a Hyper-V host, you receive the error "Unable to connect via WMI. User Credentials cannot be used for local connections." Cause Not all of the prerequisites have been installed when using Veeam Backup & Replication. Solution Before adding Hyper-V servers, check the...

How to change URL in Enterprise Manager notification email

Purpose This article documents how to change the URL listed in the Veeam Backup Enterprise Manager notification email. Example of Backup Enterprise Manager Notification Solution Back Up Database Before Making Changes Before making changes to the VeeamBackupReporting database, create a backup of t...

SureBackup SQL Script Verification

A SureBackup job fails with "SQL Server script, path VmConnectionTester.exe, ErrCode 10061" due to port connection failures...

Installing a new license does not take effect/hold.

When installing a new license for Backup & Replication, the license key does not apply or hold...

Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported

When backing up Windows server, encounter the error "Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported."...

Kanister Pods Fail Image Pulls on Kubernetes 1.35

Challenge On Kubernetes 1.35 or later, Veeam Kasten for Kubernetes worker pods fail with ImagePullBackOff errors when the cluster uses a private container registry. These pods run in the application namespace and have no image pull credentials. The following operations are affected: Backup and...

SharePoint Sites May Not Be Displayed When Browsing Backups

Challenge When browsing backups or backup copies, SharePoint root sites and their subsites may not be visible. Cause If a backed-up SharePoint subsite is moved between repositories using the Move-VBOEntityData cmdlet, or removed from a repository using the Remove-VBOEntityData cmdlet, the metadat...

How to upgrade Veeam Backup for Salesforce to version 2.1.1.

Challenge Customers who installed Veeam Backup for Salesforce 2.x on the following distros before April 2024 won't see the upgrade notification in the product due to the expiration of GPG keys and must perform the upgrade manually. CentOS 7 Red Hat Enterprise Linux 7 Oracle Linux 7 Solution...

Error: could not get determine if bucket supports versioning: Access Denied

Challenge Veeam Kasten for Kubernetes is unable to monitor or refresh the retention period of the data in the S3 bucket and cannot calculate the lock duration based on your retention setting because of this issue. This will show up as an error message in the notification bar: error: can't connect...

Clone Job Fails Due to Security Context Constraints (SCC) Issue

Challenge Cloned-restore jobs time out and eventually fail because an application's security context provides permissions in the original application namespace. This results in the application's pod being in a non-running state. Example: Namespace = quay-enterprise SCC during deployment = anyuid...

DR Restore - Internal error occurred: Could not retrieve artifacts for prefix

Challenge A Veeam Kasten for Kubernetes DR Restore fails with the following error: Internal error occurred: "message":"Could not retrieve artifacts for prefix...

PVC Export Fails Due to Timeout

Challenge The export action will fail if Veeam Kasten for Kubernetes takes more than 45 minutes to complete the job. Checking the export action details, the message below is the clue where Veeam Kasten for Kubernetes hits the timeout for the operation waitWithBackoffwithRetries with the duration...

Upgrading Veeam Kasten for Kubernetes Fails With Parse Error

Challenge When upgrading to Veeam Kasten for Kubernetes 6.5.3 or higher the upgrade fails with: parse error at k10/templates/v0services.yaml:128: function "continue" not defined Cause This issue is related to the Helm binary version that is installed. Solution To resolve this issue, download the...

How to Enable Veeam Kasten for Kubernetes Disaster Recovery using CLI

Purpose This article provides step-by-step instructions on how to enable Veeam Kasten for Kubernetes Disaster Recovery KDR using CLI. Veeam Kasten for Kubernetes Documentation - Disaster Recovery Solution 1. Replace in the following command and run it to create a DR secret with a passphrase: Note...

Resolving Pending State During Cluster Removal with k10multicluster Tool

Challenge This article helps in finding and deleting long-running finalizers that are waiting on other resources and can cause deletions to appear stuck in the terminating state. Description: When Kubernetes attempts to delete the cluster object that has finalizers "dist.kio.kasten.io/debootstrap...

How to Properly Off-Board a Namespace From Veeam Kasten for Kubernetes Backups

Purpose This article documents the procedure to properly off-board a namespace in Veeam Kasten for Kubernetes. Solution 1. Check all restorepointcontents for the policy using the following command: Replace with the actual policy name. kubectl get restorepointcontents -l k10.kasten.io/policyName=...

How To Configure Veeam Plug-in for SAP HANA to Support SAP HANA System Replication

Standalone Mode Plugin Deployment Only The configuration option documented in this article is only compatible with Standalone deployments of the SAP HANA Plugin. Managed deployments are not compatible with these modifications. Veeam Backup & Replication 13 Support for SAP HANA System Replication...

Build Numbers and Versions of Veeam Plug-In for AWS

This KB article lists all versions of the Veeam Plug-In for AWS and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for AWS 11 Releases Veeam Plug-In for AWS 11 Included with Veeam...

Build Numbers and Versions of Veeam Plug-In for Google Cloud

This KB article lists all versions of the Veeam Plug-In for Google Cloud and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for Google Cloud 8 Releases Veeam Plug-In for Google Cloud ...

libdtrace-ctf Required to Install Veeam Agent for Linux on Oracle Linux UEK

Challenge When installing Veeam Agent for Linux on Oracle Linux 6 or 7 with UEK kernel, the veeamsnap package fails to install with the following error: Error! Bad return status for module build on kernel: Consult /var/lib/dkms/veeamsnap//build/make.log for more information. The make.log example...

My Account Portal "Recovery email for case contact" Guide

Purpose The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer'...

Release Information for Veeam Backup for Microsoft 365 6.0 Cumulative Patches

This release is superseded by Veeam Backup for Microsoft 365 6a 6.1.0.222 Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6.0 release to the latest Cumulative Patch. upgrade an existing pre-6.0 Veeam Backup for Microsoft 365 server...

Restore to VMware Cloud Director fails when vmdk file extensions are missing

Article Applicability This article is relevant only when a vCloud VM restore fails and the restored disk files are missing their .vmdk file extension. Challenge When performing a vCloud VM Restore, the operation fails with the following generic error message : Restore job failed Error: Error in t...

Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.

Article Applicability This article documents an issue resolved in Veeam Service Provider Console 7. Challenge When VMs on Citrix Hypervisor formerly known as XenServer that is orchestrated by Cloudstack Apache or Azure Stack Hub and using Veeam Agent for Microsoft Windows or for Linux are managed...

"Mine with Veeam" dashboard is not listed in Prism dropdown

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Article Applicability This article is relevan...

Release Information for Veeam Backup for AWS v4

Requirements Please confirm that you are running version Veeam Backup for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup for AWS v4, yo...

How to Temporarily Disable Exchange Web Services Throttling

Purpose This article documents how to temporarily disable Exchange Web Services API throttling, potentially improving Exchange backup performance in Veeam Backup for Microsoft 365. Note: Throttling may only be disabled temporarily; this should be sufficient to allow Veeam Backup for Microsoft 365...

Missing vCenter entries in settings for vCloud Director

Challenge When adding/editing vCloud Director Server in Veeam Backup & Replication the vCenter Servers list is missing vCenter entries. The console log contains the following errors: Error Failed to retrieve VC info Error Failed to parse GUID from string Error Guid should contain 32 digits with 4...

Release information for Veeam Service Provider Console v5

A newer version of Veeam Service Provider Console is available, review Veeam for service providers: Download for more information. Requirements Please confirm that you are running version 4 build 4.0.0.4877 or later prior to upgrading. You can check this under Configuration | Support Information ...

Release information for Veeam Backup & Replication 11

Requirements IMPORTANT NOTE: If you are using a cloud repository or cloud host powered by Veeam Cloud Connect, please contact your service provider to confirm that you can upgrade to Veeam Backup & Replication 11. Please confirm that you are running version 9.5 Update 4b build 9.5.4.2866 or later...

Release notes for Veeam Backup & Replication 10a Cumulative Patch 20201202

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10a build 10.0.1.4854 prior to installing this update. You can check this under Help | About in the Veeam Back...

Veeam Backup for Microsoft 365 4c cumulative patch KB3222

This patch has been superseded by Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.531 prior to installing this cumulative patch KB3222. You can check this under Help About in Veeam Backup for Microso...

Veeam Service Provider Console v4 Patch 1 (build 4911)

Challenge Veeam Service Provider Console v4 Patch 1. This patch is superseded by the Patch 2 Cause Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 4.0.0.4911. As a...

Release Information for Veeam Backup for AWS v2

Requirements IMPORTANT You cannot update Veeam Backup for AWS operating in the Paid edition to version 2.0 from the Veeam Backup for AWS Web UI. To update the product, you must install Veeam Backup for AWS version 2.0 from AWS Marketplace on a new EC2 instance, and then migrate Veeam Backup for A...

Release information for Veeam Backup for Microsoft 365 4c

NOTE A cumulative patch is now available, click here for more information Veeam Backup for Microsoft 365 4c cumulative patch KB4099. IMPORTANT The GA build of Veeam Backup for Microsoft 365 version 4c build 4.0.1.519 was recalled due to a backup sync issue identified by Veeam quality assurance. I...

"Value cannot be null. Parameter name: dnsName” Error when performing Infrastructure scans in Veeam Backup for AWS

For more information about Veeam Plug-In for AWS considerations and limitations, please review: Veeam Backup for AWS User Guide Planning and Preparation Considerations and Limitations Challenge When performing an infrastructure scan in Veeam Backup for AWS, you receive the following error: " Fail...

Veeam Backup & Replication 10 Cumulative Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10 build 10.0.0.4461 prior to installing this update. You can check this under Help | About in the Veeam Backu...

How to configure Veeam B&R to work with replicated volume snapshots on the target Pure Storage array

Replicated volume snapshots on the target Pure Storage array are not displayed in the storage system hierarchy in the Veeam Backup & Replication console...

USB Device is Not Backed Up by Veeam Agent for Microsoft Windows

Challenge A USB storage device attached to a Windows machine is not backed up by Veeam Agent for Microsoft Windows despite the "Include external USB drives" option being selected. Cause Due to limitations within the Microsoft VSS functionality, creating a shadow copy of a removable device, such a...

SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

Veeam Backup & Replication upgrade fails with an error "Database version downgrade detected ... Reboot and restart the setup"

Challenge The upgrade to Veeam Backup & Replication U4 fails with "Database version downgrade detected ... Reboot and restart the setup". You may find following error in the C:\ProgramData\Veeam\Setup\Temp\BackupSrvLog.log: Veeam SRV: 31.01.2019 11:39:43: VEEAM Database version has been increment...