1782 matches found
Deduplication Appliance Best Practices
To learn about the Performance Impacts of Deduplicated Storage Systems, visit KB2660. Purpose This article provides links to vendor-provided best practices documents and vendor-specific configuration advice found in the Veeam Backup & Replication User Guide. It also offers general recommendations...
How to troubleshoot CIM hardware monitoring
Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...
How to Restore Individual Files When FLR Fails
Purpose This article documents an alternate method to restore individual files when the File Level Restore fails or the filesystem is incompatible with the Guest OS File Recovery functionality of Veeam Backup & Replication. Solution Alternative Method for VMware Virtual Machines If the data you a...
"Error Subquery returned more than 1 value" during upgrade to 6.0.0.153
When upgrading to version 6 of Backup & Replication, you receive the error "Error executing SQL Script DBUpdate.sqlfilled. Line 7195. Subquery returned more than 1 value. This is not permitted when the subquery follows =,!=,,= or when the subquery is used as an expression."...
Virtual machines are grayed out after vMotion
Virtual machines are grayed out after vMotion vDisk is in "not monitored" state...
DNS does not start on Microsoft Windows Server 2008 Domain Controllers
Challenge Cause The Surebackup Domain Controller can't communicate with the replication partners before loading the zone. Solution There is a Microsoft registry key that should be modified only on the Virtual Machines inside the SureBackup job due to the nature of the key. Open Regedit Browse to...
Surebackup VDDK error: 16064. Host is not licensed for this feature
Challenge When SureBackup job is running against Domain Controller, Veeam B&R server is unable to access disk of the target machine. The following error can be seen in the log: VDDK error: 16064.Host is not licensed for this feature 25.05.2011 07:53:34 Info AP Client error: Failed to open VDDK di...
Configuration system failed to initialize
Product Improvements Starting with Veeam Backup & Replication 12, when launching the Console, the software will check the validity of the user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted. " That prompt will allow the user ...
U-AIR issue: Virtual Lab Manager is disconnected
Challenge The following error message occurs when running the U-AIR wizard: Virtual Lab Manager is disconnected The following error messages can be found in the Veeam.AIR. log file: timestamp Error Virtual Lab Manager is disconnected. Veeam.Backup.Common.CommonException timestamp Error Server sta...
How to Adjust Collector Heartbeat Timeout
Purpose This article provides information regarding the configuration of the Collector Heartbeat setting, which determines how long the collector can go between heartbeats before being considered unreachable. Solution Configuration of the CollectorHeartbeatTimeout value is documented in the Veeam...
"Unknown vbk format" error when importing backup file to Veeam Backup & Replication
Challenge Cause The .vbk file you are trying to import was created with a different version of Veeam Backup & Replication. Solution Check whether versions of the Veeam Backup & Replication software match on the server where the .vbk file was made and on the server to which you are importing the...
How to back up VM templates
Purpose This article serves as a quick reference for information about backing up vSphere Templates. Solution To be able to select a template in the list of virtual infrastructure objects when adding objects to a Backup job, select the VMs and Templates view from the top-right view options. When...
Gaps in Performance Data Graphs, Missing Alerts, or MP Views Greyed Out in Veeam Management Pack
Cause This problem can occur if the agent's cache needs to be cleaned up. Please note that you need to ensure that the Operations Manager agent has been configured properly after clearing cache. Otherwise, the issue will reoccur. Please refer to the Configuring Operations Manager Agent Knowledge...
During the export of log files the following error occurs: "Cannot access collector [collector_name]"
This articles provides suggestions to the error "Cannot access collector collectorname" that may happen during the export of log files...
Reported CPU Usage Values Differ in vCenter and Veeam ONE
Challenge The reported maximum, minimum, and average CPU usage values do not match between the vCenter and Veeam ONE. Cause How the Values Are Calculated in vSphere Client VMware calculates these values with Hyperthreading Technology enabled. The VMware vSphere client shows that "Hyperthreading" ...
Configuring Operations Manager agent
Challenge No performance data regarding VMware objects is available in SCOM, or gaps or dotted lines are visible in Performance views. Cause If the collection is configured correctly, but performance data is missing from the Operations Manager console, the issue may be related to the Health...
No data or incorrect data arrives into Operations Manager from the vCenter Server due to the vCenter Server statistics interval
Challenge No data or incorrect data arrives into Operations Manager from the vCenter Server due to the impact of vCenter Server statistics interval on the Veeam Collector operation. Cause This may happen due to various reasons, in particular, due to incorrect settings of the vCenter Server...
How to Deploy Veeam Backup for Salesforce External Client App
Purpose This article documents how to create an External Client App ECA in Salesforce to integrate with Veeam Backup for Salesforce via Salesforce API. An ECA with proper permissions is required for Veeam Backup for Salesforce to integrate with Salesforce API using the OAuth 2.0 protocol. Solutio...
Kasten Prometheus Export via remote_write
Purpose Kasten now supports exporting metrics from the embedded Prometheus to external backends using Prometheus's remotewrite capability. This feature supports the collection, aggregation, and visualization of cluster and multi-cluster metrics in monitoring tools like Grafana Cloud and Datadog...
SureBackup Job Displays Error "PowerShell is not installed on this computer."
Challenge A Veeam Backup & Replication 12.x SureBackup job, utilizing a PowerShell script as part of testing, fails with the error: SureBackup JobName ScriptTests End 'Custom script 1: name $scriptName, failed - PowerShell is not installed on this computer ' Cause This issue occurs for machines...
Files with Microsoft Purview Sensitivity Labels Are Not Accessible After Being Restored
Challenge After restoring a file that was encrypted with a Microsoft Purview Sensitivity Label, attempting to open it results in an error similar to: Word was unable to read this document. It may be corrupt. Try one or more of the following: Open and Repair the file. Open the file with the Text...
Service Provider Migration to Unified Veeam Data Cloud FAQ
Below are the most commonly asked questions. What is changing with my Veeam Data Cloud for Microsoft 365 experience? Veeam is transitioning Veeam Cloud Service Providers VCSPs and their customers to Veeam Data Cloud, a unified multi-workload interface. This new experience allows you to manage...
The provided one-time code is incorrect. Check if the backup server time is correct.
Challenge When attempting to connect to the Veeam Host Management Console, after entering the MFA TOTP code, the following error occurs: The provided one-time code is incorrect. Check if the backup server time is correct. Solution There are two potential causes for time mismatch: Cause 1:...
How to Install and Configure PgBouncer for Veeam Backup for Microsoft 365
PgBouncer must not be deployed on the machine where Veeam Backup for Microsoft 365 is installed. This article is intended only for deployments where the PostgreSQL Instance used by Veeam Backup for Microsoft 365 is hosted on its own dedicated server. For deployments of Veeam Backup for Microsoft...
"SharePoint Server backup is not configured for this organization."
Challenge A SharePoint backup job in Veeam Data Cloud for Microsoft 365 fails with the following error: SharePoint Server backup is not configured for this organization. Note: This error occurs despite SharePoint being correctly configured in Microsoft 365. Cause The issue occurs for specific...
Error: "Cannot find the object on the mount host."
Challenge When attempting to perform a Guest Files restore from Veeam Backup Enterprise Manager, the restore fails with the error: Cannot find the object on the mount host. Read KB4722 for more details. Cause This error occurs when the Guest OS partition that is being mounted is formatted with a...
How to Update Location Profile Endpoint Details and Preserve Access to an Existing Kopia Storage Repository
Purpose This article documents the correct procedure to update the Endpoint details in the Location Profile for an existing Kopia storage repository in S3-compatible stores and ensure the existing associated repositories remain accessible. Customers may wish to update the Endpoint details e.g.,...
Release Information for Proxmox Virtual Environment Plug-In v12.1.1.1024
Requirements This update to the Proxmox Virtual Environment Plug-In for Veeam Backup & Replication requires: Veeam Backup & Replication build 12.2.0.334 You can check the build number in the Veeam Backup & Replication Console's Main Menu ≡ under Help About. Proxmox Virtual Environment Plug-In for...
Repository upgrade error: "Some of the data in this repository is incompatible with the immutability settings."
Solution Requires Data Deletion The resolution procedure of this article involves the directed deletion of backup data that should not have been migrated to the immutable repository. Please review all details of the article closely, and contact Veeam Support if you would like assistance. Challeng...
Veeam Backup & Replication Install Fails with: "A later version of Veeam Explorer for Microsoft Exchange is already installed."
Challenge When attempting to install Veeam Backup & Replication version 12.1, 12.2, or 12.3 on a machine where Veeam Backup for Microsoft 365 version 8 is already installed, the Veeam Backup & Replication install fails with the error: A later version of Veeam Explorer for Microsoft Exchange is...
Alternative Method for Migrating Backups to Hardened Linux Repository
Please review the information in this article closely before performing any actions documented herein. This article documents a series of steps that if not performed precisely as documented, could result in data loss. Purpose This article documents an alternative method for migrating backups from...
Error: could not get determine if bucket supports versioning: Access Denied
Challenge Veeam Kasten for Kubernetes is unable to monitor or refresh the retention period of the data in the S3 bucket and cannot calculate the lock duration based on your retention setting because of this issue. This will show up as an error message in the notification bar: error: can't connect...
Backup Failing With `Too many snapshots` When Using Longhorn as a Storage Provisioner
Challenge Veeam Kasten for Kubernetes backup action for longhorn volumes fails with the error message: too many snapshots created Cause When integrating with CSI-based volumes, Veeam Kasten for Kubernetes employs VolumeSnapshot resources to create snapshots during backup operations. With Longhorn...
How to Enable Changed Block Tracking for Guest Cluster on vSphere with Tanzu
Purpose Changed Block Tracking is a VMware feature that tracks changes in virtual disks. Veeam Kasten for Kubernetes uses this feature in vSphere with Tanzu Guest Clusters to efficiently back up Persistent Volumes. Enabling Changed Block Tracking in each Supervisor Cluster where Veeam Kasten for...
How to Properly Off-Board a Namespace From Veeam Kasten for Kubernetes Backups
Purpose This article documents the procedure to properly off-board a namespace in Veeam Kasten for Kubernetes. Solution 1. Check all restorepointcontents for the policy using the following command: Replace with the actual policy name. kubectl get restorepointcontents -l k10.kasten.io/policyName=...
Release Information for Veeam Backup for AWS 7 Patch 1
Requirements Please confirm that you are running version Veeam Backup for AWS 7 build 7.0.0.615 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for A...
Release Information for Veeam Backup for Nutanix AHV 5 Cumulative Patches
Important Note Due to a potential issue in Veeam Backup for Nutanix AHV 5.0, which may negatively affect backup chains under specific circumstances, it is strongly recommended that you prepare a maintenance window to upgrade to Veeam Backup for Nutanix AHV 5.1 as soon as you are able - prior...
The Veeam KB Resource Hub
Top 10 Most Popular KBs for Q1 2026 1. KB1832: How to Collect Logs for Veeam Backup & Replication 2. KB1999: Antivirus Exclusions for Veeam Backup & Replication 3. KB4687: Unable to Interact with Some Hypervisors and Cloud Platforms 4. KB1471: How to Manually Back Up Veeam Configuration Databases...
Release Information for Veeam Backup for Nutanix AHV 4a
Requirements To upgrade to Veeam Backup for Nutanix AHV 4a, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Appliances. The Veeam Backup for Nutanix AHV 4a Plug-In must be installed before updating the Nutanix AHV Backup Appliance. You...
How to Restrict Which Azure Subscriptions Are Accessible to an Azure Compute Account
Purpose This article documents how to restrict which subscriptions will be accessible to an Azure Compute account used by Veeam Backup & Replication. Use Case By default, IAM roles are assigned to a newly created Microsoft Entra ID application on all subscriptions visible to the Microsoft Entra I...
How to Reset Password for Veeam Backup for Salesforce
Purpose This article documents how to reset the password used to access Veeam Backup for Salesforce. Solution 1. Connect to the Veeam Backup for Salesforce machine via SSH 2. Run the script for changing the password: For Veeam Backup for Salesforce version 3: sudo /opt/vbsf/resetpassword.sh For...
Error: "Virtual lab supports maximum of 9 networks."
Challenge When configuring a SureBackup Virtual Lab for a VMware vSphere environment, attempting to add more than 9 Isolated Networks or configure more than 9 Isolated vNIC adapters will cause the following error to be shown: Virtual lab supports maximum of 9 networks. Cause The Virtual Lab...
Build Numbers and Versions of Veeam Backup for AWS
This KB article lists all versions of Veeam Backup for AWS and their respective build numbers. For more information on deploying the latest version of Veeam Backup for AWS , visit: Veeam Backup for AWS User Guide: Deploying Backup Appliance Veeam Backup for AWS User Guide: Updating Veeam Backup f...
Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"
Challenge Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with: Offline thumbprint check failed: certificate is invalid. Cause This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks. Solution This issue was resolved starting...
"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0
Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...
Restore to VMware Cloud Director fails when vmdk file extensions are missing
Article Applicability This article is relevant only when a vCloud VM restore fails and the restored disk files are missing their .vmdk file extension. Challenge When performing a vCloud VM Restore, the operation fails with the following generic error message : Restore job failed Error: Error in t...
Release Information for Veeam Backup for Red Hat Virtualization 1.0
Beta Support Support for this Public Beta release will be provided to all customers with a valid support contract for other Veeam products. Veeam Backup for Red Hat Virtualization , a feature of Veeam Backup & Replication, provides the necessary capabilities to meet your backup targets and servic...
Architecture Guideline for NEC EXPRESSCLUSTER X
Challenge When using NEC EXPRESSCLUSTER X NEC CLUSTERPRO X in Japan Market with Veeam Agent for Microsoft Windows or Veeam Backup & Replication, there are specific configuration requirements to ensure successful backup and restores. Solution Please refer to the Software Integration Guide on the N...
Release Information for Veeam Backup for Microsoft Azure v2a
Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...
How to split entire organization backup job on per-service basis
Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...