Troubleshooting apiservices Unavailability Due to Failed Discovery

Article Applicability This article is relevant for environments where Cilium CNI is in use. If the errors or behavior described below occur in an environment where Cilium CNI is not in use, please create a support case. Challenge In Kubernetes clusters that use Cilium for CNI Container Network...

XFS Volume Restore Fails to Mount

Challenge Description: XFS kernel module remembers the old UUID and refuses to mount Cloning an XFS volume and mounting the filesystem of the cloned volume on the same node as the source volume will throw a "duplicate UUID" error or similar errors. The cloning of the volume reflects everything fr...

Job For .local Domain Fails When Using Ubuntu-base VMware Backup Proxy

Challenge Backup of VMware VMs fails when using an Ubuntu-based Linux VMware Proxy, and the VMware environment is added to Veeam with an FQDN ending in .local e.g., esxi.somedomain.local. In the Task Log, errors related to NFC connectivity can be found: Processing Error: NFC storage connection is...

Release Information for Veeam Backup for AWS 7 Patch 1

Requirements Please confirm that you are running version Veeam Backup for AWS 7 build 7.0.0.615 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for A...

Restore Entire Bucket to Zadara Object Storage Fails With "Error: Internal error: object key is empty."

Challenge Attempting to perform an Entire Bucket Restore with the the Destination set to New Bucket when using Zadara Object Storage fails with the error: Restore job failed Error: Internal error: object key is empty. ClientId: , BucketName: Cause This issue arises from a problem related to the...

Veeam Backup & Replication support for VMware Cloud Director

Purpose This article provides information about compatibility between VMware Cloud Director and Veeam Backup & Replication. Solution The table below provides VMware Cloud Director compatibility information for the most recent version of Veeam Backup & Replication. Older VMware Cloud Director/vClo...

How to Send a Test Email Notification Using PowerShell

This article documents a method for sending a simple email via PowerShell...

How to Configure a Custom Text Banner for the Veeam Backup & Replication Console

Purpose This article documents enabling and configuring the "Classified Stripe," a feature that can be configured to prominently display a banner in all Veeam Backup & Replication Consoles that connect to the Veeam Backup Server, including remote consoles. Use Case Examples This is the default te...

Release Information for Veeam Recovery Orchestrator 6 Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Recovery Orchestrator 6 release to the latest Cumulative Patch. upgrade an existing Veeam Recovery Orchestrator 5 server to Veeam Recovery Orchestrator 6 with the latest Cumulative Patch. install a new...

Veeam Plug-In for Microsoft Azure Worker Size Information

Purpose This article documents information regarding the Veeam Plug-In for Microsoft Azure worker size and configuration. Solution In Veeam Plug-In for Microsoft Azure , worker VMs are responsible for data transfer, including backup and restore operations, maintaining existing backup chains, and...

Release Information for Veeam Backup for Microsoft 365 6a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6a release to the latest Cumulative Patch. upgrade an existing pre-6a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 6a with the latest Cumulative Patch...

My Account Portal "Recovery email for case contact" Guide

Purpose The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer'...

Release Information for Veeam Backup for Microsoft 365 6.0 Cumulative Patches

This release is superseded by Veeam Backup for Microsoft 365 6a 6.1.0.222 Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6.0 release to the latest Cumulative Patch. upgrade an existing pre-6.0 Veeam Backup for Microsoft 365 server...

Restore to VMware Cloud Director fails when vmdk file extensions are missing

Article Applicability This article is relevant only when a vCloud VM restore fails and the restored disk files are missing their .vmdk file extension. Challenge When performing a vCloud VM Restore, the operation fails with the following generic error message : Restore job failed Error: Error in t...

Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.

Article Applicability This article documents an issue resolved in Veeam Service Provider Console 7. Challenge When VMs on Citrix Hypervisor formerly known as XenServer that is orchestrated by Cloudstack Apache or Azure Stack Hub and using Veeam Agent for Microsoft Windows or for Linux are managed...

"Mine with Veeam" dashboard is not listed in Prism dropdown

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Article Applicability This article is relevan...

Veeam Verified: Primary Storage for Continuous Data Protection (CDP) with VMware VVOL

Purpose This article lists storage systems that Veeam has tested for use with VMware VVOL and Veeam's Continuous Data Protection CDP Replication. Tested Alliance Vendor Product Lines Cisco FlashStack based on Pure Storage FlashArray Cisco FlexPod based on NetApp ONTAP Cisco SmarStack based on HPE...

"400 - Bad request - Value cannot be null. Parameter name: token" when performing Microsoft Teams backup

Challenge Microsoft Teams backup may fail with "400 - Bad request - Value cannot be null. Parameter name: token" error. Cause If a user never opened the Files tab of a team channel in Microsoft Teams, this tab is not linked to the Files document library in a corresponding SharePoint team site. In...

Release information for Veeam Backup & Replication 11

Requirements IMPORTANT NOTE: If you are using a cloud repository or cloud host powered by Veeam Cloud Connect, please contact your service provider to confirm that you can upgrade to Veeam Backup & Replication 11. Please confirm that you are running version 9.5 Update 4b build 9.5.4.2866 or later...

Release Information for Veeam Backup for AWS 3.0 patches

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v3 Patch 1, your build version will be 3.1.0.57...

Release notes for Veeam Backup & Replication 10a Cumulative Patch 20201202

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10a build 10.0.1.4854 prior to installing this update. You can check this under Help | About in the Veeam Back...

“Secondary index is corrupt" error in ConnectWise Manage plugin after upgrading to Windows 10 version 2004

Challenge After upgrading the machine where Veeam Service Provider Console is installed to Windows 10 version 2004, ConnectWise Manage plugin stops working with the following error: "Secondary index is corrupt. The database must be defragmented or the affected index must be deleted. If the corrup...

Veeam Management Pack 8.0 Update 6 cumulative patch for VMware vSphere 7.0 monitoring

Challenge Veeam Management Pack 8.0 Update 6 is not compatible with VMware vSphere 7.0 and later. When you try to connect to vCenter Servers running VMware vSphere 7.0, you get the following error: "Cannot connect to "YourVcenterName" on port 443. Unsupported API version." Cause The issue is...

Exploring VBO365 backups: Understanding Different Restore Scopes

Challenge You can explore backups in three different scopes: Backup Job , Organization , All organizations. Consider the following organizations added to the Veeam Backup for Microsoft 365 backup infrastructure; each of these organizations uses its own backup repository to store data: Organizatio...

Backup jobs targeted at Linux backup repository fail after enabling FIPS 140-2 mode on repository server

Challenge After enabling FIPS mode on a Linux repository server, backup jobs fail; log review reveals that Veeam Backup & Replication is unable to make an SSH connection to the repository: 31.08.2019 00:00:00 Warning Failed to create SSH connection to host: '', port: 22, user: '', elevation to...

USB Device is Not Backed Up by Veeam Agent for Microsoft Windows

Challenge A USB storage device attached to a Windows machine is not backed up by Veeam Agent for Microsoft Windows despite the "Include external USB drives" option being selected. Cause Due to limitations within the Microsoft VSS functionality, creating a shadow copy of a removable device, such a...

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Challenge Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers. Cause Miscalculations are caused by a bug in...

Veeam Experimental Support Statement

Challenge Veeam support statement for features and functionality marked as "experimental". Cause Features and functionality marked as "Experimental" allow customers access to software features that are still in the early stages of Veeam's quality control process which have not been thoroughly...

Veeam Availability Console 3.0 RESTful API backward compatibility

Challenge This article describes improved Veeam Availability Console v3 RESTful API functionality that may retrieve different data compared to previous versions. Cause /Jobs: LastRun or EndTime now returns 00:00:00.0000000 UTC, January 1, 0001 if the value is not populated in UI /HardwarePlans:...

Release Notes for Veeam Backup & Replication 9.5 Update 4a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 4a Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

Service Provider guide on troubleshooting slow merge in Cloud Connect jobs

Challenge During synthetic operations, data processing is handled solely by a Cloud repository. This article provides troubleshooting recommendations which may help to correctly identify the cause of slowness, increase performance and shorten backup window. Solution 1 Storage performance The firs...

Veeam ONE compatibility patch for Veeam Backup & Replication 9.5 Update 4

Challenge After upgrading Veeam Backup & Replication servers to version 9.5 Update 4, Veeam Cloud Connect monitoring and reporting in Veeam ONE 9.5 Update 3 will stop working. Cause This issue is caused by incompatibility of Veeam Backup & Replication 9.5 Update 4 and Veeam ONE 9.5 Update 3. To...

P2V of server targeting original server now re-imaged as a Hyper V host causing network disconnects due to MAC conflict

Challenge Instant Recovery of a Veeam Agent for Microsoft Windows Backup to Hyper V causes network disconnection on Hyper V host when the VM powers on. Cause The Instant Recovery VM will be assigned the original server's MAC address and the NIC will be set to static. If the original server is now...

Veeam Availability Console U1 Cumulative Patch 1824

Challenge Veeam Availability Console U1 Cumulative Patch 1824. This update supersedes Veeam Availability Console U1 Cumulative Patch 1817. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1824. You can check this under Windows Programs and...

Re-IP rules do not work in Veeam Availability Orchestrator lab test

Challenge In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied. Solution To resolve that: 1. Make sure that no plans are currently running 2. Open Veeam Availability Orchestrator UI Configuration VAO...

Veeam ONE Reporter error "Failed to RetrieveProperties: Insufficient privileges"

Challenge Veeam ONE Reporter shows the following error message during the Object properties collection task: 2018-01-08 03:00:10.3791 ERROR 5984 18 EXCEPTION: Permission to perform this operation was denied. 2018-01-08 03:00:12.9585 ERROR 5984 18 EXCEPTION: Failed to RetrieveProperties: ""...

Veeam Availability Console U1 Cumulative Patch 1807

Challenge Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.2.1807. Solution...

Considerations and Limitation - Live Resizing VHDX Disk

Challenge After live resizing a VHDX file, the following issue can occur based on the operation that was performed: Shrink -- If the VHDX associated with a VM is shrunk, the backup task for that VM will fail, and the following exception will be found in the Agent..Source. log file: cli|...

Window Server does not boot because of stuck MPIO/SCSI registry records in SYSTEM hive

Challenge When storage snapshot gets mounted to proxy Windows creates multiple registry records in: HKLM\SYSTEM\ControlSet001\Enum\MPIO HKLM\SYSTEM\ControlSet001\Enum\SCSI when windows mpio is disabled The problem is that when storage snapshot gets unmounted Windows does not clean up registry...

Veeam ONE Import Report Packs

Purpose This article documents how to manually install the Report Packs after manual Veeam ONE database creation KB2312. Solution 1. Mount the Veeam ONE installer ISO 2. Navigate to the \Reporter folder on the Veeam ONE ISO 3. Copy VeeamONE.Reporter.Server.x64.msi to a convenient location on the...

Dell EqualLogic Group Manager throws an error "Request target not found" after successful backup

Challenge After a successful backup of VMs stored on Dell EqualLogic storage especially when the option Allow processing of multiple VMs with a single volume snapshot is enabled you may receive an error in Group Manager "iSCSI login to target 'X.X.X.X:Y' from initiator 'X:X:X:X::Z' failed for...

Notification emails are not sent for backup jobs

Notification emails are not sent for backup jobs...

How to Change Veeam ONE Data Collection Mode

Purpose This article documents how to change the Data Collection Mode used by Veeam ONE. Solution Change Data Collection Mode after Installation 1. Open the Veeam ONE Setting Utility. 2. In the Veeam ONE Settings Utility , select Scalability. 3. Choose the desitred Data Collection Mode and click...

Microsoft Exchange logs are not being truncated in Veeam Backup and Replication 9.5

Challenge After upgrade to version 9.5.0.711 Microsoft Exchange logs no longer get truncated. In the Windows Application event logs you might get an error with an event ID 2034. Cause This is a known issue in build 9.5.0.711. If you disable Microsoft SQL logs truncation in Job properties then...

An attempt to access data before the beginning-of-medium marker failed

Challenge During a tape related process in Veeam Backup & Replication the error "An attempt to access data before the beginning-of-medium marker failed" is thrown. Cause The most common cause of this is faulty tape. Solution If there is no content on the tape try erasing it, if the issue persists...

Critical update rollup for Veeam Backup and Replication 8.0.0.817

Challenge Critical update rollup for Veeam Backup and Replication 8.0.0.817 for Hyper-V This update rollup fixes the following Hyper-V processing issues: CBT does not track changes correctly on VHDX disks files larger than 2 TB veeam.com/KB1961 Existing Hyper-V backup and replication jobs...

No VM names for Hyper-V in SCOM

Challenge The Hyper-V topology is discovered correctly, however, the Display Names of Virtual Machines are listed as their VM IDs. Example: Additionally, error events 3603 are logged in the OperationsManager event log on the Hyper-V server: VMDiscovery.js : 'vmid' is null or not an object error...

Reverse Incremental – Animation of Method and Retention

Purpose This article is intended to document how Reversed Incremental works, and how its retention is enforced. Reverse Incremental Backup Method For information regarding this Backup Method please review the user guide. Reverse Incremental Restore Point Creation The following is an animation...

SQL Log Files (LDF) Not Smaller After Truncation

Challenge After Veeam Backup & Replication or Veeam Agent for Microsoft Windows successfully truncates a SQL Server Database with Application-Aware Processing enabled, the SQL Log File .ldf does not become smaller. Cause This is due to the fact that the LDF file itself is a container, when...

Storage I/O Control (SIOC) and Veeam

Challenge Veeam will cause additional IOPS on the datastore of the source VM and a target VM, in a replication job potentially impacting other VMs in the same datastore. In some cases this may cause the performance of other neighboring VMs on the same datastore to decrease during this heavy I/O...