How to Change the Oracle Archive Log File Location During Application-Aware Backup

Purpose This article explains how to change the Oracle Archive log file location used during Application-Aware Backup. Note: These settings only affect the log file location for Application-Aware Backup operations. Solution Linux-based Oracle Server: In the location where the Veeam agent starts, ...

RestAPI requests to tenant entities fail with "Specified cast is not valid" error

After upgrading Enterprise Manager and Backup server to version 9, RestAPI requests to tenant entities fail with "Specified cast is not valid" error...

Backup to DataDomain over DDboost hangs

You are using DDBoost connection to a DataDomain device.Backup to the DataDomain device starts to hang.In the log of Veeam agent that is writing the data to the device you can see agent crash dump is...

Using V8 U-AIR wizards to restore Exchange 2003 and 2007

This KB article documents the procedure for restoring Application Items for Exchange 2003 and Exchange 2007. The Veeam Explorer for Microsoft Exchange does not support these versions of Exchange. In o...

Backup Copy Job Failures when using ExaGrid de-duplicating storage

Challenge Backup Copy Jobs can fail when writing to ExaGrid storage. Cause De-duplicating storage can incorrectly update existing backup files during Veeam "merge" operation. Solution Make sure your ExaGrid Storage firmware version is 4.7.0 P52 or newer. For additional information please contact...

Instant Recovery or Multi-OS File Level Recovery fails when the VM has Flex-SE disk

Challenge Even if there is at least one manually created SEsparse Flex-SE disk attached to the VM in backup you will experience the following issues: A File Level Restore from Other OS session fails with the error: Failed to mount restore point PowerOn failed, vmRef 'vm-', hostRef 'host-' File...

An attempt to access data before the beginning-of-medium marker failed

Challenge During a tape related process in Veeam Backup & Replication the error "An attempt to access data before the beginning-of-medium marker failed" is thrown. Cause The most common cause of this is faulty tape. Solution If there is no content on the tape try erasing it, if the issue persists...

“After this job” (Daisy Chain) behavior change in Veeam Backup & Replication v8

This article documents the behavioral change made to the “After this job” function in Veeam Backup & Replication v8...

Veeam ONE Reporter\Business View installation fails

Challenge Veeam ONE installation\upgrade fails on the Reporter\Business View site deployment step. Cause Antivirus software may prevent applications from making changes to IIS, which is used by Veeam Reporter and Business View components to deploy their sites. Solution Disable antivirus software ...

No VM names for Hyper-V in SCOM

Challenge The Hyper-V topology is discovered correctly, however, the Display Names of Virtual Machines are listed as their VM IDs. Example: Additionally, error events 3603 are logged in the OperationsManager event log on the Hyper-V server: VMDiscovery.js : 'vmid' is null or not an object error...

Monitoring of vSphere 4.x fails with Veeam MP v7

Challenge Though everything is configured correctly and you have successfully added vCenter 4.x or standalone ESX 4.x to Veeam Extensions as a Monitoring target, no data is shown in SCOM and you can see "Veeam VMware Collector: VMware connection is unavailable" alerts . Additionally, the followin...

Release Information for Veeam Backup & Replication 7 Patch 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 4 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771, 7.0.0.833, 7.0.0.83...

SQL Log Files (LDF) Not Smaller After Truncation

Challenge After Veeam Backup & Replication or Veeam Agent for Microsoft Windows successfully truncates a SQL Server Database with Application-Aware Processing enabled, the SQL Log File .ldf does not become smaller. Cause This is due to the fact that the LDF file itself is a container, when...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

Veeam Backup & Replication event set for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Monitoring Veeam Backup & Replication activity through Kaseya. Solution To monitor Veeam Backup & Replication please confirm you are running version 9.0. You can...

Upgrading Legacy Veeam Backup Server

Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...

Excluded VM Disk is Still Snapshotted

Article Applicability This article is Veeam Backup & Replication version agnostic as it relates to the behavior of snapshots and checkpoints within the hypervisor environment. Challenge Disks of a VM being backed up by Veeam Backup & Replication are snapshotted even though they were excluded from...

Monitoring vSphere 5.1 and 5.5 with Veeam MP/SPI 5.7

Challenge If you connect to vCenter Server 5.1 or 5.5, Veeam MP/SPI 5.7 will not collect some data, including hardware sensor metrics and vCenter-specific events and properties that were introduced by VMware since VMware vSphere 4.0. vCenter events and properties that were introduced before VMwar...

"VM MAC address conflict" and "VM instance UUID conflict" alarms

Challenge During replication jobs, Veeam ONE triggers the VM MAC address conflict and VM instance UUID conflict alarms. Cause These alarms occur when Veeam ONE detects the following events within the vSphere Environment: VmStaticMacConflictEvent VmMacConflictEvent VmInstanceUuidConflictEvent Thes...

Unable to collect files information from datastore in a timely manner due to high vCenter server load

Challenge Veeam ONE Reporter collects data from datastores using the SearchDatastoreSubFoldersTask tasks, which are pre-defined by vSphere. During that process, if a datastore becomes unavailable or experiences performance issues, Veeam ONE Reporter may be unable to complete data collection tasks...

Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

Challenge When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log server.txt file: INFO IMon Error: System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentExceptionExceptionResour...

The specified transports are not available

Challenge The SAN or Virtual Appliance mode intermittently fails with the error: Error: Client error: The specified transports are not available. Available transports: nbd. Specified transports: san. VMDK path: Datastore VMname/VMName.vmdk. The following entries can be seen in the VeeamAgent log:...

User authentication failed

When a Linux server is added to the console, the "User authentication failed" error occurs...

Access is denied during Windows File Level Restore

Challenge Customer receives the below error when attempting to restore a file through Windows File Level Restore: Cause The currently logged in user does not have sufficient permissions to access the file that is being restored. Solution There are two ways to resolve this issue. First, log out, a...

Virtual machines are grayed out after vMotion

Virtual machines are grayed out after vMotion vDisk is in "not monitored" state...

DNS does not start on Microsoft Windows Server 2008 Domain Controllers

Challenge Cause The Surebackup Domain Controller can't communicate with the replication partners before loading the zone. Solution There is a Microsoft registry key that should be modified only on the Virtual Machines inside the SureBackup job due to the nature of the key. Open Regedit Browse to...

The service discovery portion of the SPI frequently fails due to a timeout

Challenge Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent. Cause Performance related problems on VMware vCenter side. Solution Workaround is to adjust settings of the agent timeout by using the following commands: ovconfchg -ns...

Job Planning

To ensure sufficient use of resources and faster job performance, it is important to plan your backup, replication and copying jobs...

Alerts are not closed automatically in SCOM

This article addresses troubleshooting for the following problem: "Alerts are not closed automatically in SCOM."...

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi...

Collection of events with multiple collectors

This KB clairifies collection of events with multiple collectors and offers suggestions to resolve...

Resolved OS-Level Vulnerabilities for Veeam Appliances

Purpose This article was created to help customers and security officers easily identify and confirm whether known, public vulnerabilities have been resolved within the underlying Linux-based operating system of the Veeam Software Appliance and Veeam Infrastructure Appliance. Veeam JeOS Just Enou...

Release Information for Veeam Backup for AWS 10.1

Requirements Please confirm that you are running version Veeam Backup for AWS 10 build 10.0.0.232 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup fo...

How to create an External Client App to Connect Veeam Backup for Salesforce

Purpose This article documents how to create an External Client App ECA in Salesforce to integrate with Veeam Backup for Salesforce via Salesforce API. An ECA with proper permissions is required for Veeam Backup for Salesforce to integrate with Salesforce API using the OAuth 2.0 protocol. Solutio...

How to Configure krb5.conf for Cross-Domain Hyper-V Cluster Management

Purpose This article documents how to configure the /etc/krb5.conf file on the Veeam Software Appliance VSA to enable Kerberos authentication when managing a Microsoft Hyper-V cluster whose nodes belong to a different Active Directory domain than the backup server. As noted in the VBR 13 User Gui...

Veeam Agent for Microsoft Windows Service Fails to Start After Upgrading .NET Components

Challenge After upgrading .NET components on a machine where Veeam Agent for Microsoft Windows is installed, the "Veeam Agent for Microsoft Windows" service fails to start. Windows could not start the Veeam Agent for Microsoft Windows service on Local Computer. Error 1053: The service did not...

Error: "Cannot find the object on the mount host."

Challenge When attempting to perform a Guest Files restore from Veeam Backup Enterprise Manager, the restore fails with the error: Cannot find the object on the mount host. Read KB4722 for more details. Cause This error occurs when the Guest OS partition that is being mounted is formatted with a...

Release Information for Proxmox Virtual Environment Plug-In v12.1.1.1024

Requirements This update to the Proxmox Virtual Environment Plug-In for Veeam Backup & Replication requires: Veeam Backup & Replication build 12.2.0.334 You can check the build number in the Veeam Backup & Replication Console's Main Menu ≡ under Help About. Proxmox Virtual Environment Plug-In for...

Granular sudo Permissions for Management of Veeam Agent for Oracle Solaris

Purpose This article provides examples of granular 'sudo' configuration for the Linux account that will be used by Veeam Backup & Replication when managing Veeam Agent for Oracle Solaris deployments with a Protection Group. Solution The following granular sudo permissions were tested with Veeam...

Guest OS File Restore Fails on Self-Referencing Junction Points

Challenge Using Guest OS File Restore to restore a folder containing a junction point that redirects back to the initial folder fails with the error: Win32 error:The name of the file cannot be resolved by the system. Code: 1921 For example, attempting to restore a user's AppData folder the restor...

Release Information for Veeam Plug-In for Microsoft Azure 7 Cumulative Patches

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure v7 build 7.0.0.467 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Vee...

Veeam Data Cloud for Microsoft Azure Release Information and Build Numbers

You are viewing an archived changelog for Veeam Data Cloud for Microsoft Azure. Changelog information has moved to a dedicated webpage, where you can find updates for all Veeam Data Cloud workloads in one place. Click here to visit the new changelog. This KB article lists all versions of Veeam Da...

Alternative Method for Migrating Backups to Hardened Linux Repository

Please review the information in this article closely before performing any actions documented herein. This article documents a series of steps that if not performed precisely as documented, could result in data loss. Purpose This article documents an alternative method for migrating backups from...

Troubleshooting apiservices Unavailability Due to Failed Discovery

Article Applicability This article is relevant for environments where Cilium CNI is in use. If the errors or behavior described below occur in an environment where Cilium CNI is not in use, please create a support case. Challenge In Kubernetes clusters that use Cilium for CNI Container Network...

Import Job Fails with "No kopia manifests found in the repository"

Challenge Import jobs fail with the error: No kopia manifests found in the repository Full error: "cause": "file": "kasten.io/k10/kio/collections/kopia/operations.go:144", "function": "kasten.io/k10/kio/collections/kopia.GetLatestSnapshot", "linenumber": 144, "message": "No kopia...

XFS Volume Restore Fails to Mount

Challenge Description: XFS kernel module remembers the old UUID and refuses to mount Cloning an XFS volume and mounting the filesystem of the cloned volume on the same node as the source volume will throw a "duplicate UUID" error or similar errors. The cloning of the volume reflects everything fr...

How to Configure an Air-Gapped Veeam Kasten for Kubernetes Deployment Using JFrog Artifactory

Purpose This article provides a step-by-step approach to configuring a JFrog Artifactory server and installing Veeam Kasten for Kubernetes. This allows for creating an air-gapped installation using a private container registry to install Veeam Kasten for Kubernetes. While this can always be done...

Full Restore Point Generated by Veeam Agent for Microsoft Windows Cluster Backup Is Larger Than Source Cluster

Challenge The Backup Job for a Failover Cluster, or its associated Backup Copy Job, generates full .vbk restore points that are larger than the source Failover Cluster. Cause During the cluster backup, Veeam Agent for Microsoft Windows will deduplicate the blocks within shared disks. However, if...

SSH Connection Failure to Linux Machine Requiring Multiple Sequential AuthenticationMethods

Challenge Connections to a Linux machine fail with the following errors: Authentication was partially successful, but server requires additional authentication with: 'password'. No suitable authentication method is supported. Supported methods: 'password'. Some tasks may not display these errors...

Release Information for Veeam Backup for Red Hat Virtualization 3b

Requirements The Veeam Backup for Red Hat Virtualization 3b Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After installing the Veeam Backup for Red Hat Virtualization 3b Plug-In, the...