Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

No network data available for ESX(i) hosts

Challenge SCOM shows the following alert: VP510 No metrics obtained for ESX hosts, failed to process performance or configuration data for hosts Under SCOM Monitoring - Veeam for Vmware- vSphere Host- Performance views, performance counters for hosts actually exist and show all data except for th...

Number of Cores Incorrectly Detected - Server 2003/XP

Challenge When adding a Server 2003 or Windows XP machine to Veeam, the true number of cores is not detected properly. Instead Veeam Backup & Replication only detects the number of Sockets. Example: A virtual machine with Server 2003, having a configuration of 2 Sockets and 4 Cores, is added to...

Limitation on number of EDBs mounted in Veeam Explorer for Exchange

Challenge The number of databases that can be mounted in Veeam Explorer for Exchange at a time is currently limited to 15. Solution If the limit has been reached, you will not be able to mount new databases. You can manually remove unnecessary mailbox stores in Veeam Explorer for Exchange and the...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Re-IP issues: Win2008R2 with VMXNET 3 Adapter

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

SureBackup: Error: Mount with leaseId already activated

Challenge A SureBackup job displays the error: Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated. Cause Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However,...

Guest OS Event Logs Indicate a Time Shift Has Occurred During Backup

Challenge There is a time shift on the guest VM during the Veeam job when the snapshot is taken. You are getting messages such as the following in the system event log: Event ID: 1 The system time has changed to from . Cause VMware Tools may be configured to synchronize the virtual machine's time...

Compatibility with VMware vSphere Fault Tolerance

Solution Starting with vSphere 6, Virtual Machines with Fault Tolerance enabled can be snapshotted via APIs, allowing Veeam Backup & Replication to back up and replicate Fault Tolerant VMs - just like any other VMs. Starting with Veeam Backup & Replication 8 Update 2 8.0.0.2030, VMs with Fault...

How to download a trial version of nworks products

When you try to download the management pack/SPI trial version from the Veeam Software website, the link does not work...

How to Adjust Collector Heartbeat Timeout

Purpose This article provides information regarding the configuration of the Collector Heartbeat setting, which determines how long the collector can go between heartbeats before being considered unreachable. Solution Configuration of the CollectorHeartbeatTimeout value is documented in the Veeam...

"Unknown vbk format" error when importing backup file to Veeam Backup & Replication

Challenge Cause The .vbk file you are trying to import was created with a different version of Veeam Backup & Replication. Solution Check whether versions of the Veeam Backup & Replication software match on the server where the .vbk file was made and on the server to which you are importing the...

During the export of log files the following error occurs: "Cannot access collector [collector_name]"

This articles provides suggestions to the error "Cannot access collector collectorname" that may happen during the export of log files...

Build Numbers and Versions of Veeam Plug-in for Xen

This KB article lists all versions of the Veeam Plug-in for Xen and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-in for Xen 1 Releases Veeam Plug-in for Xen 1.0 Included with Veeam Backup & Replication 13.1 | 13.1.0.295 | 2026-07-29...

Veeam Management Pack for Microsoft System Center / Veeam Backup & Replication 13 Compatibility

Challenge After Veeam Backup & Replication is upgraded to version 13, it is no longer monitored by Veeam Management Pack for Microsoft System Center 9.1. Backup infrastructure data is no longer collected from the upgraded Veeam Backup Server, backup jobs that were previously visible are no longer...

List of Security Fixes and Improvements in Veeam Recovery Orchestrator

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Recovery Orchestrator. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help the...

Hardened Repository error: "veeam-grp-backup group has no rights on the backup folder"

Challenge When editing the properties of a Hardened Repository that has been upgraded to Veeam Hardened Repository version 13 for Veeam Backup & Replication 13 using the Veeam Infrastructure Appliance ISO, and was originally created using the Veeam Hardened Repository ISO version 2.0 for Veeam...

SharePoint Sites May Not Be Displayed When Browsing Backups

Challenge When browsing backups or backup copies, SharePoint root sites and their subsites may not be visible. Cause If a backed-up SharePoint subsite is moved between repositories using the Move-VBOEntityData cmdlet, or removed from a repository using the Remove-VBOEntityData cmdlet, the metadat...

How to upgrade Veeam Backup for Salesforce to version 2.1.1.

Challenge Customers who installed Veeam Backup for Salesforce 2.x on the following distros before April 2024 won't see the upgrade notification in the product due to the expiration of GPG keys and must perform the upgrade manually. CentOS 7 Red Hat Enterprise Linux 7 Oracle Linux 7 Solution...

How to Disable Boot Prompt in Veeam Agent for Windows Recovery Media

Version Requirement Requires Veeam Agent for Microsoft Windows version 6.3, which is included with Veeam Backup & Replication 12.3. Purpose This article documents how to disable the 'Press any key to boot from CD or DVD... " prompt that appears when booting from the Veeam Agent for Microsoft...

Clone Job Fails Due to Security Context Constraints (SCC) Issue

Challenge Cloned-restore jobs time out and eventually fail because an application's security context provides permissions in the original application namespace. This results in the application's pod being in a non-running state. Example: Namespace = quay-enterprise SCC during deployment = anyuid...

Option to Add Veeam Kasten for Kubernetes Does Not Appear in Veeam Backup & Replication

Challenge When attempting to add Veeam Kasten for Kubernetes to Veeam Backup & Replication, the option for Kasten does not appear in the Add Server options. Cause This issue may occur if: The Veeam Kubernetes Service is not running and needs to be started. The Kasten Plug-In is not installed. Thi...

PVC Export Fails Due to Timeout

Challenge The export action will fail if Veeam Kasten for Kubernetes takes more than 45 minutes to complete the job. Checking the export action details, the message below is the clue where Veeam Kasten for Kubernetes hits the timeout for the operation waitWithBackoffwithRetries with the duration...

How to Enable Changed Block Tracking for Guest Cluster on vSphere with Tanzu

Purpose Changed Block Tracking is a VMware feature that tracks changes in virtual disks. Veeam Kasten for Kubernetes uses this feature in vSphere with Tanzu Guest Clusters to efficiently back up Persistent Volumes. Enabling Changed Block Tracking in each Supervisor Cluster where Veeam Kasten for...

Job For .local Domain Fails When Using Ubuntu-base VMware Backup Proxy

Challenge Backup of VMware VMs fails when using an Ubuntu-based Linux VMware Proxy, and the VMware environment is added to Veeam with an FQDN ending in .local e.g., esxi.somedomain.local. In the Task Log, errors related to NFC connectivity can be found: Processing Error: NFC storage connection is...

Release Information for Veeam Backup for AWS 7 Patch 1

Requirements Please confirm that you are running version Veeam Backup for AWS 7 build 7.0.0.615 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for A...

Veeam Backup & Replication support for VMware Cloud Director

Purpose This article provides information about compatibility between VMware Cloud Director and Veeam Backup & Replication. Solution The table below provides VMware Cloud Director compatibility information for the most recent version of Veeam Backup & Replication. Older VMware Cloud Director/vClo...

Restore/Failover/SureBackup of Virtual Machines running Windows 8.1/Window Server 2012 R2 (or older) triggers chkdsk if Veeam Backup Server or Mount Server is Running Windows Server 2022 (or newer)

Challenge In the following scenarios, a Virtual Machine1 that was running Server 2012 R2/Windows 8.1 or lower will perform chkdsk on the first boot if the Veeam Backup Server is running Server 2022: A non-Domain Controller VM is being tested by SureBackup with the "Automatically disable Windows...

Build Numbers and Versions of Veeam Backup for AWS

This KB article lists all versions of Veeam Backup for AWS and their respective build numbers. For more information on deploying the latest version of Veeam Backup for AWS , visit: Veeam Backup for AWS User Guide: Deploying Backup Appliance Veeam Backup for AWS User Guide: Updating Veeam Backup f...

Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"

Challenge Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with: Offline thumbprint check failed: certificate is invalid. Cause This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks. Solution This issue was resolved starting...

Release Information for Veeam Service Provider Console v6 Patch 1

Requirements Please confirm you are running Veeam Service Provider Console version 6.0.0.7739 or later before installing Patch 1. You can check this by logging in to the backup portal and navigating to theConfiguration Support Information tab. After upgrading, your server build will be 6.0.0.8787...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Information about Kasten K10 licensing and Kasten K10 support

Objective This article documents how to retrieve a purchased Kasten K10 license code. Solution How to retrieve a copy of the initial Kasten K10 license code After you purchase a Kasten K10 license code, it is sent to your email. If that license code has been lost or another copy is needed, you mu...

Release Information for Veeam Backup for Microsoft Azure v2a

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...

How to split entire organization backup job on per-service basis

Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

Veeam Service Provider Console v5 Patch 3

This patch has been superseded by Veeam Service Provider Console v5 Patch 4. Requirements Please confirm you are running version 5.0.0.6726 or later before installing Patch 3. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

Veeam Backup for Microsoft 365 5b cumulative patch KB4158

This update has been superseded by Veeam Backup for Microsoft 365 5с Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179, 5.0.1.207, or 5.0.1.225 prior to installing this cumulative patch KB4158. You can check this under Help and Support About in Veeam Backu...

How to Configure Connections Required for Veeam Backup for Google Cloud in Highly Secured Environments

If your backup appliance is deployed in a highly secured environment with all outbound connections restricted, you must perform the following configuration steps to make Veeam Backup for Google Cloud function properly: 1. Allow internet access to the following Google Cloud APIs: Compute Engine AP...

Granular AWS Account Permissions for Connection to and Upgrading of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for connecting to an existing Veeam Backup for AWS appliance...

Veeam Backup for Microsoft 365 retention policy miscalculation causing data loss

Challenge When you have deployed Veeam Backup for Microsoft 365, use snapshot-based retention and storing data on a Jet Database-based repository then your solution might mistakenly remove restore points of Exchange data that are still valid. This applies to versions 5.0 Day 0 Update and earlier...

Veeam Backup for Microsoft 365 Upgrade Paths

Shared Server with Veeam Backup & Replication If Veeam Backup & Replication is installed on the same server as Veeam Backup for Microsoft 365, upgrade Veeam Backup for Microsoft 365 before upgrading Veeam Backup & Replication. Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veea...

How to Assign Permissions to Service Accounts Used by Veeam Backup for Google Cloud Platform

Challenge Veeam Backup for Google Cloud Platform requires a service account in each GCP project where data protection and disaster recovery tasks will be performed. The tasks include the following: Creating Snapshots Manually Performing Backup Perform Restore Adding Backup Repositories Create...

Veeam ONE creates or changes local accounts of the "Veeam_*" format at the Veeam ONE server machine

Challenge Veeam ONE creates or changes local accounts of the "Veeam" format on the Veeam ONE server machine. Cause This behavior is a part of the Veeam ONE design. Veeam ONE creates these temporary Windows accounts for login and authentication operations between Veeam ONE components and VMware...

Release Information for Veeam Backup for AWS v2 Patch 1

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v2 Patch 1, your build version will be 2.0.1.622...

Support for IBM Cloud for VMware Solutions

Support Statement IBM Cloud for VMware Solutions provides full bare metal and hypervisor access and complete administrative permissions to vCenter, NSX, and any additional services. This ensures customers who transition their VMware infrastructure to IBM Cloud can expect a consistent level of...

Network mapping does not work for Hyper-V replicas in Veeam Cloud Connect after renaming Hyper-V virtual switch

Article Applicability This article relates to a known issue documented in the Veeam Cloud Connect User Guide: After you subscribe a tenant to a Hyper-V hardware plan, you cannot rename the virtual switch in Microsoft Hyper-V infrastructure that is used by VM replicas. If you rename the virtual...

Veeam Support for Azure Stack Hub

Overview Veeam Backup & Replication supports backup and restore of workloads running on Azure Stack Hub using Veeam Agent for Microsoft Windows and Veeam Agent for Linux. These can be centrally managed with Veeam Backup & Replication. Restore operations are performed using the Direct Restore to...

Release Information for Tintri IntelliFlash Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Tintri IntelliFlash Plug-In v 1.0.86, ensure that you are running Veeam Backup &...

How to Deploy FLR Relay Proxy

Deprecated Feature The FLR Relay Proxy feature described in this article was deprecated in Veeam Backup for AWS 7. In deployments where the feature was enabled before upgrading to Veeam Backup for AWS 7, the FLR Relay tab will still appear in the options. However, for Veeam Backup for AWS 7...