Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...

Adding Server 2019/Hyper-V 2019 to Veeam Fails

Article Applicability This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 aka "October 2018 Update". If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles: "Invalid Credentials...

Release Information for Veeam Backup & Replication 9.5 Update 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release information for Veeam Backup & Replication 9.5 Update 4 Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prio...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

Repository Unavailable to Veeam Agent for Microsoft Windows Installed on a Veeam Backup and Replication Server

Challenge The behavior described here can be observed in the following configuration: - multiple installations of Veeam Agent for Microsoft Windows VAW are targeted at a Veeam Backup and Replication VBR repository within the same domain; - all VAW-processed computers are added to an AD computer...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

How to place Veeam Agent for Microsoft Windows backup chain on Veeam backup repository, so backup job continues chain

Purpose This article documents placing a backup chain created by Veeam Agent for Microsoft Windows in a Veeam Backup & Replication repository so that when the Veeam Agent for Microsoft Windows backup job targets that repository it will continue the existing backup chain. Use Case By default, when...

Using standalone Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

Purpose This article documents limitations and considerations for Veeam Agent for Microsoft Windows when installed in a Microsoft Failover Cluster. Solution Microsoft Failover Clusters are fully supported by Veeam Agent for Microsoft Windows when managed by Veeam Backup & Replication. Veeam Agent...

Usage of a predefined VMware ESXi extension (VIB) for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes the usage of a predefined VMware ESXi extension VIB for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes manually please review KB2299. HyperFlex Version Specific Article Please follo...

Backups are removed from UI after manual rescan

Backup files may disappear from UI and jobs may initiate active full backups after manual rescan of the repository. All repository types are affected, especially deduplicated appliances because they p...

No Transaction Logs Truncated After Backup of Exchange DAG Passive Node

Article Applicability This article documents a niche issue caused by changes being made to the Exchange configuration. Challenge This article is specific to a scenario where all of the following are true: Microsoft Exchange transaction logs are not truncated after the backup completes. The...

VeeamONE SQL Database Log File (ldf) Growth

Challenge The transaction log file .ldf for the Veeam ONE configuration database VeeamONE consumes an unexpectedly large amount of disk space. Cause This occurs when the Recovery Model of the VeeamONE configuration database is set to Full or Bulk-Logged. Note: By deafult, Veeam ONE expects and...

Windows 10 VM Hyper-V Guest processing skipped on 2012 R2 Host

Challenge A Backup Job for a Windows 10 VM running on a 2012 R2 Hyper-V Host will fail to engage VSS when application-aware image processing is enabled, generating the error: Error Guest processing skipped check guest OS VSS state and integration components version System.Exception Cause This...

Veeam Backup & Replication Local Privilege Escalation Vulnerability

Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

How to Map Replicas in Cloud Connect

Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...

Service Provider Licensing

Challenge Starting with Veeam Backup & Replication 9.0 Update 2, there have been several changes to licensing for service providers. Solution Usage reporting Veeam Backup & Replication 9.0 Update 2 introduced usage reporting by the backup server. This is considered a pilot and does not yet replac...

Installing x86 Veeam Monitor client

Challenge Installation of Veeam ONE Monitor Client x86 is required. Cause To access VM console, the x86 version of Veeam ONE Monitor Client must be installed. Solution 1. Open Veeam ONE 9 distribution .iso and locate veeammonitorclnx86.msi file in the Monitor folder. 2. Run CMD as administrator...

Tape Write Operations Fail for MHVTL if Block Size Is Not Set to 64 KB

Challenge All tape write operations fail for MHVTL drives if the data block size is not set to 65,536 bytes. Cause Starting in Veeam Backup & Replication v9, a new algorithm for automatically selecting the data block size was implemented. The software will automatically detect the highest availab...

Backup and Replicas of virtual machines running on ESXi 6.0.x with Change Block Tracking (CBT) enabled may not be recoverable

Challenge Leveraging VMware Changed Block Tracking CBT data supplied by VMware ESXi 6.0 can potentially render the data in backups or replicas inconsistent or corrupt. Cause This is a VMware ESXi issue in CBT logic that affects ESXi 6.0 through ESXi 6.0 Update 1a. It is resolved with VMware ESXi...

Hyper-V crash consistent Backups/Replicas due to McAfee mfehidk driver

Challenge If McAfee FS minifilter MFEHIDK driver is loaded into Windows kernel, then it doesn't allow any other driver to load at lower altitudes, it only allows other drivers to load at higher altitudes, supposedly because of proactive defense logic of McAfee Antivirus. Therefore Veeam CBT drive...

Modifying Data Retention Policy in Veeam ONE

Purpose This article documents how to adjust the retention of collected data stored within the Veeam ONE database. Note: When retention is enforced, data within the database is removed, but the actual database file will not become smaller. To cause the Veeam ONE database file to become smaller on...

Veeam Backup & Replication - SureBackup Configuration Guide

This guide was created to help you configure and use SureBackup in Veeam Backup & Replication...

Failed to connect to vCenter server during Restore

During a restore you receive the error message: “Failed to connect to vCenter server”...

BEM install fails with “This access control list is not in canonical form and therefore cannot be modified.”

Purpose When attempt to install Veeam Backup Enterprise Manager v8 the following error occurs: " This access control list is not in canonical form and therefore cannot be modified." Solution To resolve this issue the Veeam related keys within the registry must be Reordered. Please follow these...

Direct SAN Restore for thick disk VDDK error: One of the parameters supplied is invalid

Challenge When performing a write operation using Direct-SAN transport mode e.g., Entire VM Restore, VM Hard Disk Restore, or initial run of a replication job the task fails with the error: Unable to execute write operation using advanced transport, failing over to network mode... ERR |VDDK error...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Application-Aware Image Processing failure with SQL 2012 SP2 case-sensitive collation database

Job using Application-Aware Image Processing fails during VSS processing with: Unfreeze error: Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. A VSS crit...

Failed to lock file on VM PowerOn (SureBackup\Instant Recovery)

Challenge SureBackup or Instant VM Recovery fails with an error relating to failure to power on. The SureBackup log file contains the following error: Info VimApi PowerOffVM, type "VirtualMachine", ref "vm-xxxx" Error SureBackup operation has been failed Info VimApi PowerOffVM, type...

Backup Copy Retention

Purpose This article is intended to document how Backup Copy's retention is enforced. Solution Starting with Veeam Backup & Replication 11, there are two diferent retention policy schemes for backup copy jobs: Short-Term Retention Policy GFS Retention Policy Weekly, Monthly, Yearly More Informati...

SCOM console crashes when opening widget personalization dialog

Challenge When opening the Personalization dialog for any State View widget, the widget appears empty, and the Operations Manager Console crashes Cause There is a specific new widget declaration which can cause issues while loading other widgets. Solution Download Veeam Widget Library MP 7.0.0.18...

Tips for Advanced Scheduling

Purpose This article provides information about advanced scheduling techniques in Veeam Backup & Replication. Solution Scenario 1: Granular Scheduling This advanced scheduling technique allows for a job to be scheduled to run at different times each day. By configuring the job to run "Periodicall...

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...

Failed to start service VeeamDeploymentService on ServerCore installation

Challenge Adding a Hyper-V core server to Veeam fails. The following is present in logs: Timestamp Error Failed to start service 'VeeamDeploymentService'. Host: 'x.x.x.x'.. Timestamp Error Failed to start deployment service on the target host Timestamp Error --tr:Failed to install service...

Error "BlobCall: Undefined function id: 'xx' "

Challenge Log truncation or indexing for the guest fails with one of the following errors: Failed to inventory guest system: BlobCall: Undefined function id: '9' Unable to truncate transaction logs. Details: BlobCall: Undefined function id: '18' Failed to collect Oracle info BlobCall: Undefined...

Error: Credentials with id was not found

Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...

Drive Letters Missing From Backup Browser During Windows Guest File Level Restore

Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

VSS Timeout when backing up Exchange VM

Article Applicability This article was initially created for Veeam Backup & Replication 6.1. While the article remains technically accurate regarding the behavior of Microsoft VSS and Veeam's interactions with VSS, the issue discussed rarely occurs thanks to the improvements made in Veeam Backup ...

Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

Naming requirement for correct functioning of the "Guest to Agent Relationship" feature

Challenge To make the VM and OpsMgr Agent integration work properly, it is necessary that VMs discovered by the VMGUEST contains OpsMgr Agent discovery have an identical display name and NETBIOS name. Cause If the VMware display name is different from the NETBIOS name, the VM will have two source...

How to Run Multiple Instances of the Veeam One Client

Purpose This article documents to enable multiple instances of the Veeam ONE Client to be launched on the same machine. By default attempting to launch a second Veeam ONE Client while one is already running will change focus to the existing running Veeam ONE Client. The setting document in this...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

Hyper-V CSV Backup - Blue Screen

Challenge During Hyper-V backup via CSV, a node in Hyper-V connected to the CSV shows Blue Screen error and crashes. Cause This is a known Microsoft error requiring updates. Solution Apply hotfixes mentioned in these articles to resolve this behavior. http://support.microsoft.com/kb/2494162...

How to Edit Multiple Alarms at the Same Time

Purpose This article provides supplemental information regarding batch alarm editing. As documented in the Veeam ONE Monitoring Guide, in batch editing mode, you can only change the Assignment, Notifications, Actions, and Suppression alarm settings. Solution For information about modifying multip...

Unable to Connect Hyper-V Host via WMI. User credentials cannot be used for local connections.

Challenge When trying to add a Hyper-V host, you receive the error "Unable to connect via WMI. User Credentials cannot be used for local connections." Cause Not all of the prerequisites have been installed when using Veeam Backup & Replication. Solution Before adding Hyper-V servers, check the...

SureBackup: Error: Mount with leaseId already activated

Challenge A SureBackup job displays the error: Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated. Cause Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However,...