SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

Veeam Backup & Replication upgrade fails with an error "Database version downgrade detected ... Reboot and restart the setup"

Challenge The upgrade to Veeam Backup & Replication U4 fails with "Database version downgrade detected ... Reboot and restart the setup". You may find following error in the C:\ProgramData\Veeam\Setup\Temp\BackupSrvLog.log: Veeam SRV: 31.01.2019 11:39:43: VEEAM Database version has been increment...

Consistent backup failures after installing vSphere 6.7 U1

Challenge After updating vCenter to 6.7U1, processing of all VMs fails with "Object reference not set to an instance of an object." Cause The issue is triggered by an update to the vSphere API version in vCenter 6.7 U1. Solution The issue affects only Veeam Backup & Replication 9.5 Update 3a...

Veeam Service Provider Console – Compile and Upload ConnectWise Manage Plugin Logs

This article covers how to properly compile your Veeam Service Provider Console ConnectWise Manage Plugin logs...

Re-IP rules do not work in Veeam Availability Orchestrator lab test

Challenge In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied. Solution To resolve that: 1. Make sure that no plans are currently running 2. Open Veeam Availability Orchestrator UI Configuration VAO...

Veeam Availability Console U1 Cumulative Patch 1807

Challenge Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.2.1807. Solution...

Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7

Challenge After installing Veeam 9.5 Update 3a and simultaneous upgrade of vSphere from 6.5 to 6.7 Veeam vSphere Web Client Plugin might stop working for vSphere HTML5 Web Client. However it is still operational in vSphere Flash/Flex Web Client. The issue is only reproducible in case the plugin w...

How to deploy Veeam Service Provider Console Communication Agent in Unattended Mode

Challenge Some deployment scenarios may require that the Veeam Service Provider Console Communication Agent is deployed via Windows PowerShell in the silent mode. Solution Run Windows PowerShell as administrator and execute following command with correct values for Tenant's username in VACTENANT=...

Oracle error has occurred. ORA-01031: insufficient privileges

Challenge VSS operations fails for Oracle with: Oracle error has occurred. ORA-01031: insufficient privileges Cause This error is caused by an incorrect configuration for the service account leveraged for VSS operations when processing Oracle databases Solution Review permissions requirements:...

How to place Veeam Agent for Microsoft Windows backup chain on Veeam backup repository, so backup job continues chain

Purpose This article documents placing a backup chain created by Veeam Agent for Microsoft Windows in a Veeam Backup & Replication repository so that when the Veeam Agent for Microsoft Windows backup job targets that repository it will continue the existing backup chain. Use Case By default, when...

Backups are removed from UI after manual rescan

Backup files may disappear from UI and jobs may initiate active full backups after manual rescan of the repository. All repository types are affected, especially deduplicated appliances because they p...

Restore Fails for Database with Consecutive Backslash Characters in File Path

Challenge Veeam Explorer for Microsoft SQL Server reports the error: Inconsistent database metadata. See the log for details. Cause One or more database file paths contained multiple consecutive backslash characters when the SQL server was backed up. Solution Clarifying Issue This issue cannot be...

Script execution on Linux target fails with “Permission Denied” even when executed as root.

Challenge When interacting with Linux servers, Veeam Backup & Replication may encounter a "Permission Denied" error during script execution Pre-freeze, post-thaw, and repository data mover agent scripts, even when the account being used is the root user. Cause All script files are uploaded to and...

Remote execution of a PowerShell script fails when the VeeamBackup SQL database is on a remote SQL Server.

Challenge When using a PowerShell script that is intended to remotely execute a command upon the Veeam server, it may fail if the SQL instance that Veeam Backup & Replication is configured to use is on a different server. This KB article applies only if the following two statements are true. 1. A...

Veeam ONE Reporter\Business View installation fails

Challenge Veeam ONE installation\upgrade fails on the Reporter\Business View site deployment step. Cause Antivirus software may prevent applications from making changes to IIS, which is used by Veeam Reporter and Business View components to deploy their sites. Solution Disable antivirus software ...

Replication job task fails with "Cannot process VM, template processing is disabled"

Challenge A Replication job displays the following error message for a VM that was previously able to be replicated: Task failed. Error: Cannot process vm-: template processing is disabled Copy Cause This issue occurs when a VM that was added to a replication job is converted to a template...

Critical update rollup for Veeam Backup and Replication 8.0.0.817

Challenge Critical update rollup for Veeam Backup and Replication 8.0.0.817 for Hyper-V This update rollup fixes the following Hyper-V processing issues: CBT does not track changes correctly on VHDX disks files larger than 2 TB veeam.com/KB1961 Existing Hyper-V backup and replication jobs...

Hyper-V Changed Block Tracking Troubleshooting

Challenge Backup and/or Replication jobs report that changed block tracking is not working properly. Article Applicability This article is only relevant when Veeam Backup & Replication is used with the following Hyper-V versions. In these older versions of Hyper-V there was no native CBT function...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

Storage I/O Control (SIOC) and Veeam

Challenge Veeam will cause additional IOPS on the datastore of the source VM and a target VM, in a replication job potentially impacting other VMs in the same datastore. In some cases this may cause the performance of other neighboring VMs on the same datastore to decrease during this heavy I/O...

Installation Fails with Patched Database

Article Applicability The issue documented on this KB is only relevant to Veeam Backup & Replication versions prior to v10. Starting with v10, a different error occurs for the same reason and is documented on KB4204. Challenge When installing Veeam Backup & Replication, selecting an existing...

There Is Not Enough Space on the Disk

Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...

Prevent Veeam from locking tape drives

Challenge Veeam periodically rescans the tape drives. This locks the drives and prevents other tape software from writing to them. Cause The refresh rate on the automatic rescan is too frequent if using third party tape backup software. Solution The registry keys below prevent Veeam Backup &...

Error "BlobCall: Undefined function id: 'xx' "

Challenge Log truncation or indexing for the guest fails with one of the following errors: Failed to inventory guest system: BlobCall: Undefined function id: '9' Unable to truncate transaction logs. Details: BlobCall: Undefined function id: '18' Failed to collect Oracle info BlobCall: Undefined...

Installing Microsoft SQL Management Studio

Challenge Sometimes database edits are required to correct issues with Veeam ONE or Veeam Backup & Replication software. Cause Microsoft SQL Management Studio can be used to troubleshoot Veeam databases or install database hotfixes. Solution The latest release of SQL Server Management Studio is...

Release notes for Veeam MP Integration Management Pack update

Challenge Maintenance mode synchronization in System Center 2012 Operations Manager SP1 Importing the updated Veeam Integration MP will resolve the known issue related to maintenance mode synchronization in System Center 2012 Operations Manager SP1. When a vSphere host enters the maintenance mode...

Monitoring vSphere 5.1 and 5.5 with Veeam MP/SPI 5.7

Challenge If you connect to vCenter Server 5.1 or 5.5, Veeam MP/SPI 5.7 will not collect some data, including hardware sensor metrics and vCenter-specific events and properties that were introduced by VMware since VMware vSphere 4.0. vCenter events and properties that were introduced before VMwar...

VSS Timeout when backing up Exchange VM

Article Applicability This article was initially created for Veeam Backup & Replication 6.1. While the article remains technically accurate regarding the behavior of Microsoft VSS and Veeam's interactions with VSS, the issue discussed rarely occurs thanks to the improvements made in Veeam Backup ...

Unknown network: not VMNetwork neither DVS

Challenge After you install or upgrade to Veeam Backup & Replication v6, some replication jobs fail with the following error: Unknown network: not VMNetwork neither DVS The issue persists if the job is created from scratch. Cause The error typically occurs because the source .vmx file contains a...

Access is denied during Windows File Level Restore

Challenge Customer receives the below error when attempting to restore a file through Windows File Level Restore: Cause The currently logged in user does not have sufficient permissions to access the file that is being restored. Solution There are two ways to resolve this issue. First, log out, a...

How to Install Veeam PowerShell Snapin

How to install Veeam Backup & Replication Powershell Snapin...

Hyper-V CSV Backup - Blue Screen

Challenge During Hyper-V backup via CSV, a node in Hyper-V connected to the CSV shows Blue Screen error and crashes. Cause This is a known Microsoft error requiring updates. Solution Apply hotfixes mentioned in these articles to resolve this behavior. http://support.microsoft.com/kb/2494162...

Troubleshooting Exchange AIR

Challenge You are not able to proceed through AIR wizard to perform application item recovery. You are not able to restore individual mailbox items. Cause vLab is misconfigured or you do not have sufficient permissions. Solution To address the issue, follow the steps below: 1. Make sure vLab is...

Member servers are not able to authenticate to the Domain Controller

Challenge Either of the following errors occur: No authority could be contacted for authentication. Copy The trust relationship between this workstation and the primary domain failed. Copy Cause The server has lost trust with the Active Directory domain. Solution Login to the machine using a loca...

How to check the ESXi host license using the Managed Object Browser

Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...

Configuration system failed to initialize

Product Improvements Starting with Veeam Backup & Replication 12, when launching the Console, the software will check the validity of the user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted. " That prompt will allow the user ...

Method not found

Challenge Cause There is most likely a conflict between .dll versions. Go to the folder where Veeam Backup & Replication is installed and make sure all .dll files have the same version: The conflict can happen if the hotfix was previously installed over the incorrect version, and new methods from...

Compatibility with VMware vSphere Fault Tolerance

Solution Starting with vSphere 6, Virtual Machines with Fault Tolerance enabled can be snapshotted via APIs, allowing Veeam Backup & Replication to back up and replicate Fault Tolerant VMs - just like any other VMs. Starting with Veeam Backup & Replication 8 Update 2 8.0.0.2030, VMs with Fault...

SureBackup for a Virtual Machine with excluded disks

Challenge How to run a VM directly from a backup file if some of its disks are excluded from backup. Solution To run a VM directly from a backup file, make sure you select 'Remove excluded disks from VM configuration' option when excluding your disks from the backup: More Information If the 'Remo...

"Unknown vbk format" error when importing backup file to Veeam Backup & Replication

Challenge Cause The .vbk file you are trying to import was created with a different version of Veeam Backup & Replication. Solution Check whether versions of the Veeam Backup & Replication software match on the server where the .vbk file was made and on the server to which you are importing the...

During the export of log files the following error occurs: "Cannot access collector [collector_name]"

This articles provides suggestions to the error "Cannot access collector collectorname" that may happen during the export of log files...

Vulnerabilities Resolved in Veeam Backup & Replication 13.1

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Release Information for Fsas ETERNUS EP300 Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Fsas ETERNUS EP300 Plug-In v2.2.309, make sure that you are running Veeam Backup &...

"4BDN: Connected Salesforce Org already exists"

Issue Resolved in New Version The issue documented in this article was resolved in Veeam Backup for Salesforce 3.2. Challenge When attempting to add a Salesforce sandbox to an on-premise installation of Veeam Backup for Salesforce , the following error occurs: 4BDN: Connected Salesforce Org...

Guidelines for Mass Instant Recovery to Azure

Article Applicability This article contains information related to Veeam Backup & Replication build 13.0.1.180 and later, as performance for IR to Azure was significantly improved starting with this build. Challenge When attempting to perform mass recovery using Instant Recovery to Azure, the...

Log Files Associated With Deleted Jobs or Tenants Are Not Automatically Deleted

Challenge The diagnostic log files created by Veeam Backup & Replication / Veeam Cloud Connect that are associated with a deleted or disabled job, repository, or tenant are not automatically removed and remain on disk taking up space. Cause This is expected behavior as log file management only...

Error: ".NET (`dotnet-`) must be added to the blacklist to prevent unattended upgrades that could impact the availability of the Linux proxy."

Challenge Attempting to add a Linux-base proxy in Veeam Backup for Microsoft 365 fails with the error: Error: .NET dotnet- must be added to the blacklist to prevent unattended upgrades that could impact the availability of the Linux proxy. Cause This error occurs when the proxy deployment process...

Cloned-Restore Fails on OpenShift Clusters with ImagePull Error

Challenge Cloned-restore jobs time-out and eventually fail due to an ImagePullError. Upon further investigation, the root cause is that the default SA in the target namespace does not have ImageStreams for the pod to pull an image from a private registry. Failed to pull image...

After removing and adding items from the OneDrive folder, Veeam Backup for Microsoft 365 may skip backup items

Challenge The Veeam Backup for Microsoft 365 Dev team has identified an issue where Veeam Backup for Microsoft 365 may skip items in a SharePoint Document Library or List when a large number of items are rapidly added, removed, and added again. For example, If a user adds 20 or more items to the...

Release Information for Veeam Backup for Nutanix AHV 4a

Requirements To upgrade to Veeam Backup for Nutanix AHV 4a, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Appliances. The Veeam Backup for Nutanix AHV 4a Plug-In must be installed before updating the Nutanix AHV Backup Appliance. You...