Veeam Verified: Primary Storage for Continuous Data Protection (CDP) with VMware VVOL

Purpose This article lists storage systems that Veeam has tested for use with VMware VVOL and Veeam's Continuous Data Protection CDP Replication. Tested Alliance Vendor Product Lines Cisco FlashStack based on Pure Storage FlashArray Cisco FlexPod based on NetApp ONTAP Cisco SmarStack based on HPE...

Failed to Verify the Connection to SQL Server

Challenge To back up a database, workers must be able to connect to the source SQL server. In case of consistent backup using a staging server, the workers must connect to the staging server. Connection to the source server is not required as Microsoft Azure performs the copy from the source to t...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Release Information for Veeam Service Provider Console v6

Requirements Please confirm that you are running version 5 build 5.0.0.6726 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 6.0.0.7739. To upgrade from versions of Veeam...

Veeam Management Pack 9.0 Patch 1 for Microsoft Hyper-V monitoring

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Challenge After upgrading to Veeam Management Pack to version 9.0, Hyper-V hosts disappear partially or entirely from the Hyper-V Servers tab of the Veeam UI. At the same time, Hyper-V infrastructure...

Veeam Disaster Recovery Orchestrator limitations with VMware Cloud Offerings

Overview VMware Cloud Verified offerings exist in various forms. This article highlights specific considerations when working with Veeam Recovery Orchestrator, Veeam Backup & Replication, and Veeam ONE for disaster recovery orchestration purposes. Depending on the vendor-specific VMware solution...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

Information about Kasten K10 licensing and Kasten K10 support

Objective This article documents how to retrieve a purchased Kasten K10 license code. Solution How to retrieve a copy of the initial Kasten K10 license code After you purchase a Kasten K10 license code, it is sent to your email. If that license code has been lost or another copy is needed, you mu...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

Exchange backup fails after upgrading to Veeam Backup for Microsoft 365 v5

Challenge After upgrading Veeam Backup for Microsoft 365 to v5, backup of Exchange Online data may fail with " Unauthorized 401" error. The issue affects organizations using Modern authentication and legacy protocols with application secret. Cause Starting v5 Veeam Backup for Microsoft 365 has...

Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host

Challenge While performing a Guest Files restore for "Linux and other..." the restore operation fails with the following error: Failed to mount restore point. Linux FLR appliance deploy failed Failed to connect backup datastore to the ESXi host Failed to add NFS datastore for NFS host, Failed to...

Veeam Backup for Microsoft 365 5b cumulative patch KB4158

This update has been superseded by Veeam Backup for Microsoft 365 5с Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179, 5.0.1.207, or 5.0.1.225 prior to installing this cumulative patch KB4158. You can check this under Help and Support About in Veeam Backu...

Granular AWS Account Permissions for Connection to and Upgrading of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for connecting to an existing Veeam Backup for AWS appliance...

Veeam Backup for Nutanix AHV possible backup corruption

Challenge Due to a known issue in rare cases Veeam Backup for Nutanix backups might get corrupted. Cause The issue appears on data read by libaio when memory is aligned by 512 bytes but not aligned by 4096 bytes. The issue can affect full backups as well as incremental ones. Solution The issue is...

Unsupported license deployment alarm in Veeam Service Provider Console

Challenge Veeam Service Provider Console displays the alarm: Unsupported license deployment. Shared license key Copy The Alarm Description states: The same license ID has been detected for the backups servers: Copy Cause This alarm occurs when the same license is detected as having been installed...

Veeam Backup for Microsoft 365 retention policy miscalculation causing data loss

Challenge When you have deployed Veeam Backup for Microsoft 365, use snapshot-based retention and storing data on a Jet Database-based repository then your solution might mistakenly remove restore points of Exchange data that are still valid. This applies to versions 5.0 Day 0 Update and earlier...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

Additional Information on Cost Estimation in Veeam Backup for Google Cloud

Challenge The cost estimation feature allows you to approximately estimate the costs of Google Cloud resources required to run data protection operations for a backup policy. You can obtain granular information on how much costs running the policy will incur, with an option to export the estimati...

Release Information for Veeam Agent for IBM AIX 2.0

The latest version of Veeam Agent for IBM AIX is available: https://www.veeam.com/ibm-aix-agent-download.html Requirements Upgrade from v1 is not supported, clean installation is required. Please follow this instruction to install Veeam Agent for IBM AIX. After installing, your build number will ...

Release Information for Fsas ETERNUS Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Fsas ETERNUS Plug-In v1.3, ensure that you are running Veeam Backup & Replication...

How to Deploy FLR Relay Proxy

Deprecated Feature The FLR Relay Proxy feature described in this article was deprecated in Veeam Backup for AWS 7. In deployments where the feature was enabled before upgrading to Veeam Backup for AWS 7, the FLR Relay tab will still appear in the options. However, for Veeam Backup for AWS 7...

Cloned Veeam Backup & Replication Servers in Veeam Service Provider Console

Challenge Veeam Backup & Replication servers with the same installation IDs cannot be used for automatic product usage reporting and integration with the VCSP Pulse platform. Solution Automatic Reboot The command to generate a new Installation ID will cause the Veeam Backup Service to restart,...

Configuring Multiple Azure Active Directories

Challenge There are different ways to back up VMs from different tenants/subscriptions in Veeam Backup for Microsoft Azure. Multiple Microsoft Azure accounts may be added to Veeam Backup for Microsoft Azure. To handle VMs belonging to different accounts, add them as Azure accounts in Veeam Backup...

Veeam Backup for Microsoft Azure Recovery/Migration Procedure

This document explains how to recover or migrate Veeam Backup for Microsoft Azure data to new instance.A Veeam Backup for Microsoft Azure instance may fail or get corrupt and requires the data volume...

Restore a deleted vCenter Server Appliance (VCSA) with High Availability (HA) enabled

Challenge You need to restore a vCenter Server Appliance VCSA with the original name and to the original location. Before the VCSA got corrupted or was deleted, High Availability HA was enabled in the VMware cluster. If HA remains active at the ESXi host level during the restore process, HA can...

Unable to Add Workers to Bahrain or Hong Kong Regions

Challenge When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: AWS was not able to validate the provided access credentials. Cause Veeam Backup for AWS uses the Global STS endpoint. Solution To add a worker to the Bahrain or Hong Kong regions, do the...

Job fails to create VSS snapshot for SMB share

Challenge A File Backup/file to tape job skips VSS snapshot creation on SMB share and ends with the following message in the log: Failed to create a VSS snapshot, failing over to direct backup from the file share A File Backup job for an SMB3 File Share configured to use Backup from a Microsoft V...

Invalid Character in Amazon S3 Bucket Name

Challenge When adding/editing an object storage repository and selecting or creating a folder in the Amazon S3 bucket, the following error occurs: Could not establish trust relationship for the SSL/TLS secure channel. Applicable to build 4.0.0.1553. Exception of type...

Publishing Microsoft SQL Databases: Insufficient Free Space on the Mount Server

Article Applicability The locations and registry values specified in this article are relevant only to Veeam Backup & Replication 9.5 U4. Starting with Veeam Backup & Replication 10, when a SQL Database is Published using Veeam Explorer for Microsoft SQL, the write cache files are stored in the...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 3

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 3. This update supersedes Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 3 includes improvements and fixes for series of issues. The most critical ones are listed...

Hardware encryption doesn't work on tape operations after update to 9.5 Patch 4b

Challenge After you update to patch 4b 9.5.4.2866, you may face the following encryption-related issues during the backup and restore procedures. Restore from tape backups made in the previous product versions with enabled hardware encryption may fail with the following error message: 11.07.2019...

vCloud Director integration doesn't work in Veeam Availability Console 3.0

Challenge When creating a Reseller or a Company you cannot assign vCloud Director resources to it even though vCD has been added to the Cloud Connect server Cause Due to the discovered issue in Veeam Backup & Replication 9.5 Update 4 GA, vCloud objects are not properly collected by Availability...

Adding Server 2019/Hyper-V 2019 to Veeam Fails

Article Applicability This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 aka "October 2018 Update". If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles: "Invalid Credentials...

Service Provider guide on troubleshooting slow merge in Cloud Connect jobs

Challenge During synthetic operations, data processing is handled solely by a Cloud repository. This article provides troubleshooting recommendations which may help to correctly identify the cause of slowness, increase performance and shorten backup window. Solution 1 Storage performance The firs...

How to Move Veeam Backup for Nutanix AHV Backup Files

Purpose This article documents how to migrate Veeam Backup for Nutanix AHV backup files to a different Veeam Backup & Replication Repository. Solution Considerations and Limitations This process only works when moving backup files between Repositories of the same Veeam Backup & Replication server...

Veeam Availability Console U1 Cumulative Patch 1913

Challenge Veeam Availability Console U1 Cumulative Patch 1913. This update supersedes Veeam Availability Console U1 Cumulative Patch 1850. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows Programs and...

How to Collect Logs for Veeam Management Pack for Microsoft System Center

Purpose This article documents how to collect logs for Veeam Management Pack for Microsoft System Center. Solution For VMware Infrastructure To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the...

Veeam Service Provider Console – Compile and Upload Server Logs

Purpose This article provides information about collecting Veeam Service Provider Console logs. Solution The log collection procedure for Veeam Service Provider Console is documented in the User Guide: Downloading Veeam Service Provider Console Logs Tip: Use the Archive button in the top-right of...

WinRM Service cannot process the Request

Challenge When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs: The WinRM service cannot process the request because the request needs to be sent to a different machine. Use the redirect information to send the request to a new machine...

Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7

Challenge After installing Veeam 9.5 Update 3a and simultaneous upgrade of vSphere from 6.5 to 6.7 Veeam vSphere Web Client Plugin might stop working for vSphere HTML5 Web Client. However it is still operational in vSphere Flash/Flex Web Client. The issue is only reproducible in case the plugin w...

Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

Challenge When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large. Solution To resolve the issue, follow the nex...

The Update cannot be installed due to the websites configuration issue

Challenge The Update cannot be installed. The installation fails with the error message: "The object identifier does not represent a valid object. Exception from HRESULT: 0x800710D8" Cause Veeam ONE websites do not have proper bindings on the Internet Information Services IIS side. Solution To fi...

“Storage connection failure” alarm during the backup jobs with storage integration activity.

Challenge The alarm " Storage connection failure" is displayed in Veeam ONE when performing either of the following activities in Veeam Backup & Replication: Backup from Storage Snapshots Restore from Storage Snapshots While both Backup from Storage Snapshots and Restore from Storage Snapshots bo...

Unexpected file removal from datastore after failed NEA deployment

Challenge After a failed attempt to deploy NEA for tenants on the provider's side, all files from the datastore root folder including VM files are deleted. Cause This issue is caused by using only the " " space symbol for the NEA name and the deployment has failed. Veeam tries to detect failed NE...

VMware Cloud on AWS - Support, Considerations, and Limitations

Challenge VMware Cloud on AWS is an integrated cloud offering developed by AWS and VMware. It requires specific preparation to enable Veeam Backup & Replication to function with it. Apart from the preparation process and the limitations mentioned at the end of this article, you can interact with...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

General Security Guidelines for Veeam Self-Service Backup Portal

Security Considerations The security advice in this article is provided as a courtesy and is not intended to replace the advice of a professional security consultant. The advice in this article has been tested with the assumption that the machine operating Veeam Backup Enterprise Manager and/or...

How to Disable Monitoring of Specific Performance Counters in Veeam ONE

Purpose This article demonstrates how to limit the performance counters collected by Veeam ONE. This may be needed in situations where: There is a need to limit the network traffic between the Veeam ONE server and the virtual infrastructure servers. To decrease the Veeam ONE database growth rate...

Oracle error has occurred. ORA-01031: insufficient privileges

Challenge VSS operations fails for Oracle with: Oracle error has occurred. ORA-01031: insufficient privileges Cause This error is caused by an incorrect configuration for the service account leveraged for VSS operations when processing Oracle databases Solution Review permissions requirements:...

Sleep mode interrupts the backup job

Challenge If the machine is put to sleep while the backup job is running, the job will fail. Cause If your computer is in standby mode when the backup job is scheduled to start, Veeam Agent for Microsoft Windows automatically wakes your computer from sleep. More information can be found here...