A full backup is created when the RDX cartridge is changed

Challenge When an RDX storage is used as a repository in Veeam Backup & Replication, and a backup job from Veeam Agent for Microsoft Windows is targeted at it, a new backup chain will start each time the RDX cartridge is changed. Cause The behavior is by design. More information is available in t...

Importing Veeam ONE Monitor alarms

Challenge You need to import all alarms with their default values into Veeam ONE Monitor. Solution 1. Obtain the full list of alarms for version 9.0 here or for version 9.5 here. 2. Open Veeam ONE Monitor and navigate to the Alarm Management node. 3. Right-click on the container you wish to impor...

One or more bad blocks were detected and skipped

Challenge Veeam Agent for Microsoft Windows VAW displays the following warning during the backup: One or more bad blocks were detected and skipped. Copy Cause There are two scenarios under which this warning may occur: 1. The disk of the machine being backed up has bad clusters, as recorded by th...

Veeam Management Pack for System Center integration with OMS

Challenge This KB contains information about the latest version of Veeam Management Pack integration with Microsoft Operations Management Suite. Cause The current version of OMS integration consists of the following components: - Veeam MP OMS Integration Pack MPB file that should be imported in...

Release Notes for Veeam Management Pack 8.0 Update 4

Challenge Release Notes for Veeam Management Pack 8.0 Update 4. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

Scale-Out Backup Repository Free Space Calculation

Challenge Jobs running to a Scale-Out Backup Repository report "No scale-out repository extents have sufficient disk space to store the backup file, " even though some of the extents have adequate free space. Cause At the beginning of a job, if no other jobs are running, Veeam Backup & Replicatio...

Release Notes for Veeam Backup & Replication 9.5 Update 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 2 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, or 9.5.0.823 prior to...

Veeam Explorer for SQL (VESQL): Unable to pass current account's context to the mount server

Challenge When attempting to restore a database using Veeam Explorer for Microsoft SQL Server with the "Use current account" option, the following error occurs: Access is denied: unable to pass current account's context to the mount server, please supply credentials and try again. Cause Veeam...

Veeam ONE 9.5 compatibility with Veeam Cloud Connect 9.5 Update 2

Challenge Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider Cause There are new types of data implemented with the release of Veeam Cloud Connect 9.5...

Creating a backup storage dump

Purpose This article documents how to create a "storage dump" from a Veeam backup file. The storage dump is a human-readable output of the backup file's metadata containing: Backup file parameters FIB files-in-backup hierarchy FIB blocks map Offset / size / compression type of data blocks...

Failed logon event generated by Veeam ONE on Windows computers

Challenge Repeated audit events for failed logon with bad username or password occur on Hyper V hosts and in Veeam Backup & Replication environment. The events appear to be initiated by Veeam ONE service account. Cause The behavior is described in this Microsoft KB article. Solution Behavior by...

Orphaned Snapshot Alarm - Change Suppression Settings

Challenge Correct over frequent triggering of Snapshot alarm Cause Depending on environment and when data is pulled alarm can trigger at non specified interval. Solution Within Monitor, go to the Alarm Management tab, and locate the 'Orphaned VM Backup Snapshot' alarm I just search 'orphaned in t...

Unable to Connect to Veeam ONE DB During Update Installation

This article describes prerequisites for establishing connection to the Veeam ONE database...

"Backup performance data collection failure"

Challenge Veeam ONE raises the Backup performance data collection failure alarm. Example 1 - Performance data cannot be collected from the repository associated with Veeam Backup & Replication. Example 2 - Performance data cannot be collected from a Hyper-V host managed by Veeam Backup &...

'Events data collection failure' Issue

Challenge Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server. Cause Permissions, UAC configuration, and firewall settings need to be configured. Solution Troubleshooting Checks Verify that the account used to connect to Veeam Backup & Replication ...

Advanced Optimization of Veeam Backup & Replication Configuration for VMware VSAN

Article Applicability This article is intended to provide additional information beyond the basic advice found in the Veeam Backup & Replication User Guide: Virtual Appliance Mode for VMs on VSAN. Purpose This article provides additional advice for optimizing Veeam Backup & Replication...

Veeam ONE and Automation Services

Challenge The suggestions below leverage the functionality of Veeam ONE in order to automate some administration tasks. Cause To be able to use the steps below, make sure you are using Veeam Availability Suite 8 or newer version. Solution VM with no backup 1. Create VM backup alarm in Veeam ONE...

Backup Copy Seeding and Mapping for Cloud Connect

Objective This article documents how to seed a Backup Copy job for use with a Cloud Repository from a Veeam Cloud Service Provider. Solution Critical Notes Starting with Veeam Backup & Replication v10, there are now two different backup copy modes: Immediate copy and Periodic copy. The mode used ...

Failed to start service ‘VeeamDeploySvc’ - The system cannot find the file specified.

Challenge When attempting to add, edit, or rescan a Windows or Hyper-V server, or rescan a Protection Group that contains a Windows machine, the following error occurs: The system cannot find the file specified. Failed to start service 'VeeamDeploySvc'. Host: ''. --tr:Error code: 0x00000002 Faile...

Backups are removed from UI after manual rescan

Backup files may disappear from UI and jobs may initiate active full backups after manual rescan of the repository. All repository types are affected, especially deduplicated appliances because they p...

Microsoft KB4013429 breaks Hyper-V 2016 Backup

Challenge After installing Microsoft KB4013429 update on a Hyper-V host, Hyper-V backups may fail. Removing the update may cause the host to enter a BSOD loop. Cause The problem appears only if KB4013429 update is installed not on all nodes of a Hyper-V cluster. In more detail, the issue persists...

Full VM restore to a new Datacenter cause deletion of production VM if the name of recovered VM will match production VM name

Challenge Production VM will be deleted without warning if following conditions are met: 1. Full VM restore to vCenter Datacenter, different from original VM Datacenter, VM was running under. 2. Name of recovering VM coincide with existing VM in production. Cause Based on VmWare architecture, it...

Error 1053: The service did not respond to the start or control request in a timely fashion.

Challenge A Veeam-related service fails to start with the following error: Error 1053: The service did not respond to the start or control request in a timely fashion. Cause This error is a generic Windows service error and could be caused by a variety reasons, some of which are discussed in the...

Failed to load module [veeamsnap] | Failed to load module [blksnap]

Challenge A Veeam Agent for Linux backup job fails with either of the following errors: Failed to load module veeamsnap with parameters zerosnapdata=1 debuglogging=0 The number of parameters listed in the error may vary depending on Veeam Agent for Linux version. Failed to load module blksnap Cau...

Packet Capture Use Examples

Intended Audience This article is not intended as a guide to using tshark or tcpdump. Links to the manuals for those products can be found in theMore Information section of this article. This article intends to provide customers with examples of the capture methods used by Veeam Support. There is...

Job Fails with "Retrieved less bytes from the storage [0] than required"

Challenge A Backup or Backup Copy job fails with the error: Retrieved less bytes from the storage 0 than required Symptoms The point may or may not actually be present on the repository when you browse the storage itself. However, the key issue is that the point shows up as 0 B / Incomplete under...

Version string portion was too short or too long

The article describes additional Veeam ONE database configuration required after deploying it manually...

Veeam ONE Database Calculator for Virtual Infrastructure and Veeam Backup & Replication Monitoring

New Interactive Calculator An updated interactive calculator is now available to replace the legacy Excel file included with this article. Veeam ONE Calculator Solution Summary This Veeam ONE database sizing calculator will help estimate the database size required to retain one year of historical...

No Azure storage accounts can be found

Challenge When attempting to perform a direct restore to Azure through the Veeam Backup & Replication console, or via PowerShell Get-VBRAzureStorageAccount, no storage accounts can be found, or the specified storage account is not returned. Cause The storage accounts specified are blob storage...

DD replication causes panic error on the target Data Domain server

Challenge You have configured a Data Domain Storage Unit as a Veeam backup repository using MTree replication. Data Domain replication results in PANIC on the target Data Domain storage. Cause Veeam Backup & Replication leverages the Virtual Synthetic VS feature of the DD Boost library for buildi...

Backup job fails with “The request is not supported. Failed to duplicate extent” message.

Challenge A backup job targetted at an ReFS based repository fails with " The request is not supported. Failed to duplicate extent" Examples: Agent: Failed to process method Transform.CompileFIB: The request is not supported. Failed to duplicate extent. Target file: vbk, Source file: vib,...

Manually Moving Backup Files To or From a Scale-Out Backup Repository

Veeam Cloud Service Provider Specific Starting with Veeam Backup & Replication 12, migrating a tenant's backup files to or from a scale-out backup repository can be performed without the requirement to involve Veeam Technical Support as was needed in previous versions. Please carefully review:...

Removing a License from Veeam Backup and Replication or Enterprise Manager

Purpose This article provides information regarding removing licenses from Veeam Backup & Replication and Enterprise Manager. Solution Removing License From Veeam Backup & Replication Limitations If the Veeam Backup & Replication deployment is managed by Veeam Backup Enterprise Manager , the...

vSphere 6.5 backup/replication jobs hang

Challenge vSphere 6.5 backup/replication jobs may hang forever if you're using Windows Server 2008 R2 or Windows 7 backup proxies. Agent…Source.log files contain lines similar to the following: 16.01.2017 16:16:08 vdl| Loading VDDK library. Version: 6.5, directory: 'C:\Program Files...

Connection to Veeam Backup Enterprise Manager Fails After In-Place Upgrade From 2012(R2) to Server 2016/2019

Article Applicability This article documents an issue that is specifically related to in-place OS upgrades from Server 2012 and Server 2012 R2. Challenge After performing an in-place upgrade of the server hosting the Veeam Backup Enterprise Manager database from Server 2012 or 2012 R2 to Server...

Release Notes for Veeam ONE 9.5 Update 1

Challenge Release Notes for Veeam ONE 9.5 Update 1 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.xxx. After upgrading, your version build will be 9.5.0.3254...

Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes

Challenge Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes Cause Note: After installing Update 1, please install the latest update. The package contains two files: Veeam.Backup365.msi and VeeamExplorerForExchange.msi. Prior to installing this update please reboot the Veeam Backup for...

Release Notes for Veeam Backup & Replication 9.5 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 1 Cause Please note that this is an incremental update of the Veeam Backup & Replication version 9.5...

FLR Fails When VMDK Is Encrypted With HyTrust

Challenge Attempting to restore guest files using Windows File Level Restore fails when the machine's VMDKs were encrypted using HyTrust. Cause As the VMDKs are encrypted, they can not be mounted to be browsed using the File Level Restore browser. Solution To work around this issue, review KB1459...

Backup Failure: "There are currently x usable fault domains. The operation requires y more usable fault domains."

Challenge A Veeam Backup & Replication job protecting a VM stored on a vSAN fails with the error: Error: There are currently x usable fault domains. The operation requires y more usable fault domains. Cause This error is relayed from the snapshot operation failure message within the vSphere...

Restore/SureBackup from old DC restore point fails due to shadow copy expiration

Challenge DC restore results in DSRM boot and event id 1918 from ActiveDirectoryDomainService stating: The shadow copy service cannot restore Active Directory Domain Services because the shadow copy used is too old. Copy Cause The backup of the DC is older than the tombstone period. Active...

Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)

Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...

Dell EqualLogic Group Manager throws an error "Request target not found" after successful backup

Challenge After a successful backup of VMs stored on Dell EqualLogic storage especially when the option Allow processing of multiple VMs with a single volume snapshot is enabled you may receive an error in Group Manager "iSCSI login to target 'X.X.X.X:Y' from initiator 'X:X:X:X::Z' failed for...

Required Applications and Permissions for Multi-OS FLR and Repository Support for Linux

Purpose This document provides information about required applications that must exist on Linux machines to function with Veeam Backup and Replication. Solution Permissions Requirements Permissions are dependent on the intended role of the Linux server. For more information, review this page of t...

Cannot read event log Veeam MP – Management Servers

Challenge Error accessing event log on SCOM Management servers - Error 31551, 31552 in Event logs. Cause Starting in Veeam Management Pack for Microsoft System Center version 8, Dataset rules are used to collect host security profiles and snapshots. When a collector is installed on an agent, no...

No Transaction Logs Truncated After Backup of Exchange DAG Passive Node

Article Applicability This article documents a niche issue caused by changes being made to the Exchange configuration. Challenge This article is specific to a scenario where all of the following are true: Microsoft Exchange transaction logs are not truncated after the backup completes. The...

My Account Portal - Role Management FAQ

Click here for Case Administrator FAQ for Veeam Cloud Service Providers Case Opening Restrictions Only users with the roles of License Administrator or Case Administrator are authorized to submit support cases. Please confirm the identity of the License Administrator associated with your company'...

VeeamONE SQL Database Log File (ldf) Growth

Challenge The transaction log file .ldf for the Veeam ONE configuration database VeeamONE consumes an unexpectedly large amount of disk space. Cause This occurs when the Recovery Model of the VeeamONE configuration database is set to Full or Bulk-Logged. Note: By deafult, Veeam ONE expects and...

Upgrade to Veeam Backup & Replication 9.5 fails with "Unsupported SQL Version"

Upgrade to Veeam Backup & Replication 9.5 you receive the error "Unsupported SQL Version"...

Upgrade Fails With “Unable to use database VeeamBackup, because it has an unsupported compatibility level”

Challenge When attempting to upgrade Veeam Backup & Replication software, the following error occurs: Unable to use database VeeamBackup, because it has an unsupported compatibility level SQL Server 2012 or later is required. Cause The database being used for the upgrade is either running on an...