Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Scenario Specific Article This article documents the solution for specific scenarios. If the scenarios listed in the Cause section do not match your situation, please create a support case. Challenge During the rescan of a Protection Group, the following error occurs: Unable to install backup...

Veeam Agent for Microsoft Windows backup job fails with "Veeam.Backup.AgentProvider.AgentClosedException" on Windows 7 and Windows Server 2008 R2

Article Applicability The issue documented in this article was fixed in Veeam Agent for Microsoft Windows 6.0.2.1090, which was released alongside Veeam Backup & Replication 12.0.0.1420 P20230412. Challenge A Veeam Agent for Microsoft Windows v6 Backup Job for a machine running Windows 7 or Serve...

Unable to mount disk: unsupported disk type

Challenge When attempting to perform a Guest Files Windows Restore the operation fails with the following error: Unable to mount disk: unsupported disk type Solution It is critical that the Microsoft Windows File Recovery page in the user guide is reviewed to confirm restore compatibility. There...

There is no FIB [summary.xml] in the specified restore point

Challenge During a job run or a restore, the following error occurs: There is no FIB summary.xml in the specified restore point. FIB in this error stands for F ile I n B ackup. Cause This error occurs when the file summary.xml is not found within the restore point. This may occur for several...

Backup to CIFS Share fails with "Failed to call RPC function 'FcIsExists': The user name or password is incorrect."

Error Change in Veeam Backup & Replication 12.x Starting in Veeam Backup & Replication 12, the error message that will be displayed when the credentials to access the SMB share are invalid was changed. The underlying error is still the same and is recorded in the log file:...

Offload to Capacity Tier fails with: Scale-out repository rescan is required: performance tier is not synchronized with capacity tier.

Challenge SOBR Offload task fails with the error: Error: Backup file version mismatch: scale-out backup repository rescan is required. Cause There is a discrepancy between the information within the Veeam Backup & Replication configuration database and the metadata in the object storage repositor...

Veeam Agent backup job configuration fails with "Xml node is not found. Name: [lsObjectRepository]."

Challenge When configuring a Veeam Agent job to target a Veeam Cloud Connect repository, at the Credentials step of the configuration wizard, the following error occurs: Failed to get Cloud Connect repositories, Failed to retrieve the list of available cloud resources from the service provider. X...

Agent failed to process method {ReFs.SetFileIntegrity}.

Challenge A Backup or Backup Copy job fails with the following error message: Error: Incorrect function. Agent failed to process method ReFs.SetFileIntegrity. If this error occurs when a job is targeting a Cloud Repository, the VCSP Veeam Cloud Service Provider must review and perform the Solutio...

Veeam Repair/Reinstall/Update fails with "The following SQL database patches are missed"

Error When Upgrading From 11a P20240304 to version 12.0.x, 12.1.0.x, or 12.1.1.x The error documented on this KB will occur if attempting to upgrade from Veeam Backup & Replication 11a P20240304 to any release of Veeam Backup & Replication v12 less than 12.1.2. As noted on the release page for...

Error "Failed to establish connection to Amazon S3 endpoint" or "Azure Cloud connection has returned an untrusted certificate."

Challenge When attempting to add an Object Storage Repository or use an existing Object Storage Repository the following errors occur: Connection to Amazon S3 object storage fails with the following error: Failed to load Amazon S3 Compatible configuration: Failed to establish connection to Amazon...

Unable to process the workload: your license has been exceeded

Challenge A Veeam Backup & Replication job fails with either of the following errors: Error: Not enough licenses. Error: Unable to process the workload: your license has been exceeded Cause The limits of the installed license have been exceeded. Solution Information regarding Veeam Backup &...

Failed to collect disk files location data. Timeout exceeded.

Challenge A Backup from Storage Snapshot BfSS job in Veeam Backup & Replication VBR for a vSphere virtual machine VM fails with the error: Failed to collect disk files location data. Timeout exceeded. Cause This error is displayed when the disk file location collection task, Map Disk Region, with...

Unable to complete the action because this backup agent is centrally managed by your system administrator.

Challenge Upon logging into Windows, a pop-up dialog box displays the error: Unable to complete the action because this backup agent is centrally managed by your system administrator. Cause This occurs when Veeam Agent for Microsoft Windows is initially installed on a Windows machine in Standalon...

"Virtual Machine is unavailable and will be skipped from processing. " or "Failed to expand object"

Challenge One or more virtual machines in a VMware Backup job fails with the following error: vSphere Environment Virtual Machine is unavailable and will be skipped from processing. Hyper-V Environment Task failed. Failed to expand object . Error: Cannot find VM on host Cause These errors occur...

"Loss protection disabled" Warning in GUI

Challenge When configuring backup file encryption, the following warning is shown: Loss protection disabled Creating Encrypted Configuration Backups Backup Job Encryption Cause This warning appears when the Veeam Backup & Replication installation is not managed by a Veeam Backup Enterprise Manage...

Backup Warning: "repository time shift detected, immutability flag cannot be set."

Challenge A Backup or Backup Copy job using an Immutable Hardened Linux Repository displays the warning: A problem occurred during setting the immutable flag: repository time shift detected, immutability flag cannot be set. Please refer to KB4482 for more details Cause This warning is displayed...

How to Reinstall the Veeam Transport Service on a Linux Server

Article Use The steps outlined in this article are used as a troubleshooting step when an issue occurs with a Linux server that requires that the Veeam Transport service be manually reinstalled. When phasing out a Linux server, these steps are not necessary; In such a scenario, simply removing th...

Veeam Backup for Microsoft 365 Restore Portal Error: "The server has rejected the client credentials"

Challenge When attempting to login to the Veeam Backup for Microsoft 365 Restore Portal, the following error occurs: The server has rejected the client credentials. Cause At this time, there are three known scenarios that may cause this issue: Scenario 1: Certificate not added to the Trusted Root...

RPC function call failed. Function name: [GetSvcVersion]

Challenge Veeam Backup & Replication fails to communicate with the Veeam Installer Service service on a managed remote machine with the error: Error: The RPC server is unavailable. RPC function call failed. Function name: GetSvcVersion. Target machine: remotemachine.domain.tld:6160. This article ...

Exchange Backup Fails With: "Invalid serialized stream, unknown opcode found: 4"

Challenge Starting around January 19th, 2024, Exchange backup within Veeam Backup for Microsoft 365 may fail with the following error: Invalid serialized stream, unknown opcode found: 4 Cause Veeam has observed that there have been changes to the Serialized Property for Exchange items. Solution T...

Veeam Backup & Replication — Cannot find any supported licenses for current product version.

Challenge When attempting to install a license into Veeam Backup & Replication, the following error occurs: Cannot find any supported licenses for current product version. Cause This error most often occurs when the license file being installed is for an older version of Veeam Backup & Replicatio...

Veeam Recovery Media Shows Command Line Only

Challenge When booting from the Veeam Recovery Media, the Veeam Agent machine displays the command line interface instead of the Veeam Recovery Media screen. Cause Comodo Firewall , Comodo Antivirus Software, or Central Management Software for Comodo may block some of the Veeam Agent processes,...

Failed to load module [veeamsnap] on Oracle Linux 8 with UEK R7 kernel

Article Applicability This article is specifically regarding Oracle Linux 8 with UEK R7 kernel 5.15+: root@localhost cat /etc/os-release PRETTYNAME="Oracle Linux Server 8.9" root@localhost uname -r 5.15.0-200.131.27.1.el8 uek.x8664 A similar issue may occur for Oracle Linux 9 with UEK R8 Kernel,...

Updating Veeam Installer Service fails with "Another version of this product is already installed"

Challenge When updating the Veeam Agent for Microsoft Windows deployment on a machine that is part of a 'Computers with pre-installed agents' Protection Group, attempting to run VeeamInstallerSvc.msi causes the error message: Another version of this product is already installed. Installation of...

Error: Failed to verify [C:\windows\Veeam\Backup\Upload\VeeamDeploymentDll.dll] signature.

Challenge When Veeam Backup & Replication is attempting to install Veeam Agent for Microsoft Windows backup agents on a machine the procedure fails with: Unable to install backup agent: failed to connect to Error: Failed to verify C:\windows\Veeam\Backup\Upload\VeeamDeploymentDll.dll signature...

Connection over network is blocked by network throttling rules

Challenge A Veeam Agent Backup job fails with the error: Error: Connection over network is blocked by network throttling rules Error as it appears in the Veeam Backup & Replication Console Error as it appears in the Veeam Agent for Microsoft Windows Control Panel Cause This error occurs when a...

Failed to load module [veeamsnap] | Failed to load module [blksnap]

Challenge A Veeam Agent for Linux backup job fails with either of the following errors: Failed to load module veeamsnap with parameters zerosnapdata=1 debuglogging=0 The number of parameters listed in the error may vary depending on Veeam Agent for Linux version. Failed to load module blksnap Cau...

"Failed to publish malware detection metadata to the catalog"

Challenge A backup job's task is completed with the warning: Failed to publish guest file system index to the catalog The warning above appears at the task level when a machine is selected in the Statistics window. An additional message will appear in the Statistics window at the job summary leve...

Job Writing to Cloud Connect Repository Fails with: "Target gate has rejected connection. Connection target is not recognized. No rule exists."

Challenge A Veeam Cloud Service Provider observes that their tenant's jobs intermittently fail with either of the following errors: Error Cloud gate has rejected connection. Reason: Connection target is not recognized. No rule exists.. System.Exception Error Connection target is not recognized. N...

SSPI Authentication Errors

Challenge In Veeam Backup & Replication When installing updates, restoring configuration, or directly interacting with the database e.g., using pgAdmin, the following error occurs: SSPI authentication failed for user In Veeam ONE When upgrading to Veeam ONE v13, the following error may occur:...

How to Upgrade .NET and ASP.NET Runtimes When Using Veeam ONE 12 GA (build 12.0.0.2498) or Lower

Article Applicability This article applies to Veeam ONE deployments running version 12 GA build 12.0.0.2498 or lower. The affected version of .NET discussed in this KB article is no longer used by Veeam ONE in version 12 P20230314 build 12.0.1.2591 or higher. We strongly recommend upgrading to th...

All instances of storage metadata are corrupted

Challenge A task in Veeam Backup & Replication fails with the error: All instances of storage metadata are corrupted. Copy Cause It's important first to understand what the "storage metadata" is. The storage metadata is akin to an MFT master file table for the Veeam Backup & Replication backup...

Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DATABASE

Challenge A SQL Server Transaction Log Backup task fails with the error: Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DBNAME Copy Cause This error occurs because the collected transaction logs do not match the existing backup of the server. The most...

A specified parameter was not correct: spec.vmProfile

Challenge Scenario 1: A Replication job fails with the following error: Failed to set storage profile VM Encryption Policy to vm. Copy Scenario 2: An Entire VM Restore or Instant Recovery fails with the following error: Error: A specified parameter was not correct: spec.vmProfile Copy Cause This...

Job Fails with "Retrieved less bytes from the storage [0] than required"

Challenge A Backup or Backup Copy job fails with the error: Retrieved less bytes from the storage 0 than required Symptoms The point may or may not actually be present on the repository when you browse the storage itself. However, the key issue is that the point shows up as 0 B / Incomplete under...

How to Migrate Veeam Backup Enterprise Manager's Database from Microsoft SQL to PostgreSQL

Purpose This article documents the migration of the Veeam Backup Enterprise Manager Enterprise Manager configuration database from Microsoft SQL to PostgreSQL. Notes: The migration process is one-way only. Migration can only be performed from Microsoft SQL to PostgreSQL. Note: Starting in Veeam...

Upgrade to Veeam Backup & Replication 12.3 Fails During "Step 1 of 7: Installing PostgreSQL server 15.10-1..."

Article Applicability The issue described in this article only occurred when using the initial Veeam Backup & Replication 12.3 ISO named VeeamBackup&Replication12.3.0.31020241201.iso. On 2024-12-16, a new ISO VeeamBackup&Replication12.3.0.31020241211.iso was made available, which contains a check...

Error: Skipping VM processing due to insufficient free disk space on datastore

Challenge A Backup or Replication job fails with the messages: Production datastore is getting low on free space xx GB left, and may run out of free disk space completely due to open snapshots. Insufficient free disk space on production datastore . Error: Skipping VM processing due to insufficien...

Failed to start service ‘VeeamDeploySvc’ - The system cannot find the file specified.

Challenge When attempting to add, edit, or rescan a Windows or Hyper-V server, or rescan a Protection Group that contains a Windows machine, the following error occurs: The system cannot find the file specified. Failed to start service 'VeeamDeploySvc'. Host: ''. --tr:Error code: 0x00000002 Faile...

"Failed to retrieve certificate" - Error When Interacting With Cloud Storage

Challenge When adding an Object Storage Repository or interacting with an existing Object Storage Repository the following error occurs: Failed to retrieve certificate from ... The format of the error is different for each type of Object Storage Repository: Certificate Retrieval error when adding...

"Failed to retrieve licenses for # users" After Changing Hostname and/or Domain

Challenge After changing the hostname or domain, or both, of the server where Veeam Backup for Microsoft 365 is installed, the jobs display the following warning: Failed to retrieve licenses for users. Copy Log Example Veeam Backup for Microsoft 365 5.0:...

Backup fails with "Invalid argument Asynchronous request operation has failed. Failed to open storage for read/write access"

Challenge When attempting to write a restore point VBK or VIB to a Linux repository with a 4k logical block size, the task fails with the error: Invalid argument Asynchronous request operation has failed. Failed to open storage for read/write access Cause This error occurs when the storage device...

Veeam Agent for Microsoft Windows Installation fails with "Error 1920.Service Veeam Agent for Microsoft Windows (VeeamEndpointBackupSvc) failed to start" on Windows Server 2012 R2/8.1

Veeam Support Knowledge Base answer to: Veeam Agent for Microsoft Windows Installation fails with "Error 1920.Service Veeam Agent for Microsoft Windows VeeamEndpointBackupSvc failed to start" on Windows Server 2012 R2/8.1...

Feature Deprecation: "Transform previous backup chains into rollbacks"

Prepare for Veeam Backup & Replication 12 This article concerns a feature that will be fully deprecated in Veeam Backup & Replication 12. This article documents how to identify if this feature is in use and how to phase out this feature to ensure the existing Veeam Backup & Replication deployment...

Tape Related Task Fails With "isn't current owner. You have to change current owner"

Challenge A Tape Job or tape-related task Inventory, Catalog, or Restore fails with errors: '' isn't current owner. You have to change current owner Job has been terminated Error: '' isn't current owner. You have to change current owner Failed to inventory tape Error: '' isn't current owner...

Cloud Backup "Inner SQL exception in the service provider infrastructure"

The error documented in this article can occur due to various reasons. This article specifically addresses a single scenario related to the underlying SQL database engine used by the Veeam Cloud Service Provider. The log snippet provided in the 'Cause' section offers context to help confirm wheth...

Unable to retrieve next block transmission command when backing up to tape from a Linux repository

Challenge When backing up to tape from a Linux repository, the following error may appear: Unable to retrieve next block transmission command. Number of already processed blocks: number of blocks. The log file contains the following information: cli| WARN|Tape Default EOM Warning 2147483648!...

VM does not meet the requirements for storage snapshot based jobs

Challenge A task utilizing storage snapshot integration fails with any of the following errors: VM does not meet requirements for storage snapshot based jobs: its virtual disks are not located on supported storage VM does not meet requirements for storage snapshot based jobs: its files are locate...

Release Information for Veeam Backup & Replication 12.2

This update was superseded by Veeam Backup & Replication 12.3. Release Information 12.2.0.334 2024-08-28 Release Information Release Notes What's New ISO Release History Previously released files are not publicly available for download. Mouse-over or tap the filenames in the table to view a file'...

How to Collect Logs for Veeam Backup & Replication

Purpose This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance. Additional Logging Veeam Backup & Replication interoperates with other Veeam products. Please refer to the...