Veeam Availability Console U1 Cumulative Patch 1824

Challenge Veeam Availability Console U1 Cumulative Patch 1824. This update supersedes Veeam Availability Console U1 Cumulative Patch 1817. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1824. You can check this under Windows Programs and...

Veeam Availability Console U1 Cumulative Patch 1807

Challenge Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.2.1807. Solution...

Veeam Data Privacy Policy

Solution In accordance with the General Data Protection Regulation GDPR introduced on May 25, 2018. If you would like to: Delete your personal information Unsubscribe from marketing communications Get or update your personal information or for any general legal requests and GDPR compliance...

Considerations and Limitation - Live Resizing VHDX Disk

Challenge After live resizing a VHDX file, the following issue can occur based on the operation that was performed: Shrink -- If the VHDX associated with a VM is shrunk, the backup task for that VM will fail, and the following exception will be found in the Agent..Source. log file: cli|...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

Veeam Agent for Microsoft Windows fails to start due to a port conflict

Challenge A Veeam Agent for Microsoft Windows backup job ​with the following error message: Error: The remote procedure call failed and did not execute RPC function call failed. Function name: GetSvcVersion. Target machine: xxx.xxx.xxx.xxx Copy Cause This error message relates to a failure to...

Importing Veeam ONE Monitor alarms

Challenge You need to import all alarms with their default values into Veeam ONE Monitor. Solution 1. Obtain the full list of alarms for version 9.0 here or for version 9.5 here. 2. Open Veeam ONE Monitor and navigate to the Alarm Management node. 3. Right-click on the container you wish to impor...

'Events data collection failure' Issue

Challenge Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server. Cause Permissions, UAC configuration, and firewall settings need to be configured. Solution Troubleshooting Checks Verify that the account used to connect to Veeam Backup & Replication ...

Veeam ONE and Automation Services

Challenge The suggestions below leverage the functionality of Veeam ONE in order to automate some administration tasks. Cause To be able to use the steps below, make sure you are using Veeam Availability Suite 8 or newer version. Solution VM with no backup 1. Create VM backup alarm in Veeam ONE...

Manually Moving Backup Files To or From a Scale-Out Backup Repository

Veeam Cloud Service Provider Specific Starting with Veeam Backup & Replication 12, migrating a tenant's backup files to or from a scale-out backup repository can be performed without the requirement to involve Veeam Technical Support as was needed in previous versions. Please carefully review:...

No Transaction Logs Truncated After Backup of Exchange DAG Passive Node

Article Applicability This article documents a niche issue caused by changes being made to the Exchange configuration. Challenge This article is specific to a scenario where all of the following are true: Microsoft Exchange transaction logs are not truncated after the backup completes. The...

Unable to install Backup Enterprise Manager

Challenge Attempting to install Backup Enterprise Manager results in a 'fail' during port selection, with the specified HTTPS Port being unavailable. Cause The port is already consumed by the World Wide Web Publishing Service Solution Disable the World Wide Web Publishing Service, proceed with th...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

No updates from gateway servers

Challenge No data come from the gateway servers. The Svc.VeeamGateSvc.log on the Gateway server default path C:\ProgramData\Veeam\Backup contains the following entry: Failed to establish target connection to endpoint: xxx.xxx.xxx.xxx:9999 where xxx.xxx.xxx.xxx points to the Veeam Managed Backup...

Restoring Domain Controller from an Application-Aware backup

Article Applicability The details discussed in this article are related only to Domain Controllers that are not virtual machines in a Hyper-V environment. In Hyper-V environments, Domain Controller VMs are not modified to change the boot method during restore because the HV Integration Tools noti...

Transaction Log Truncation Failure for MSSQL Instances on Shared VHDX

Challenge When attempting to run a backup job for a Microsoft SQL Server that is in either a SQL Server Failover Cluster or AlwaysOn Failover Cluster with a shared VHDX, the backup job reports the warning: Failed to truncate transaction logs for SQL instances: . Possible reasons: lack of...

Failback That Was Canceled or Failed Results in CID Mismatch

Challenge In rare situations, if a VMware Replication Failback to Original VM fails or is canceled, the original VM may be left in a 'consolidation needed' state and cannot be powered on or consolidated because of errors such as: The parent virtual disk has been modified since the child was creat...

Tape Write Operations Fail for MHVTL if Block Size Is Not Set to 64 KB

Challenge All tape write operations fail for MHVTL drives if the data block size is not set to 65,536 bytes. Cause Starting in Veeam Backup & Replication v9, a new algorithm for automatically selecting the data block size was implemented. The software will automatically detect the highest availab...

How to Force Enterprise Manager Login to Use Form-Based Authentication

Article Applicability This article applies to Veeam Backup & Replication 12.x and older, as in those versions, the default was for Veeam Backup Enterprise Manager to utilize a Windows Authentication pop-up key="useWindowsAuth" value="true". Starting in Veeam Backup Enterprise Manager v13, the...

Backup to DataDomain over DDboost hangs

You are using DDBoost connection to a DataDomain device.Backup to the DataDomain device starts to hang.In the log of Veeam agent that is writing the data to the device you can see agent crash dump is...

Veeam Agent for Microsoft Windows job displays warning: Partition exceeds disk layout

Challenge A Veeam Agent for Microsoft Windows backup job displays the following warning: Partition exceeds disk layout by bytes This warning may be accompanied by the error: Error: The drive cannot find the sector requested. Asynchronous read operation failed Failed to upload disk. Agent failed t...

Backup Copy Job Failures when using ExaGrid de-duplicating storage

Challenge Backup Copy Jobs can fail when writing to ExaGrid storage. Cause De-duplicating storage can incorrectly update existing backup files during Veeam "merge" operation. Solution Make sure your ExaGrid Storage firmware version is 4.7.0 P52 or newer. For additional information please contact...

Instant Recovery or Multi-OS File Level Recovery fails when the VM has Flex-SE disk

Challenge Even if there is at least one manually created SEsparse Flex-SE disk attached to the VM in backup you will experience the following issues: A File Level Restore from Other OS session fails with the error: Failed to mount restore point PowerOn failed, vmRef 'vm-', hostRef 'host-' File...

SureBackup job fails with "Unnamed VM could not initialize" error

SureBackup job fails with "Unnamed VM could not initialize" errorIn the logs you can see the following error message:19.03.2015 14:38:08 Error Failed to power on virtual machine...

Release Notes for Veeam Backup & Replication 8.0 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 1 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817 or 8.0.0.831 prior to installing...

No VM names for Hyper-V in SCOM

Challenge The Hyper-V topology is discovered correctly, however, the Display Names of Virtual Machines are listed as their VM IDs. Example: Additionally, error events 3603 are logged in the OperationsManager event log on the Hyper-V server: VMDiscovery.js : 'vmid' is null or not an object error...

Monitoring of vSphere 4.x fails with Veeam MP v7

Challenge Though everything is configured correctly and you have successfully added vCenter 4.x or standalone ESX 4.x to Veeam Extensions as a Monitoring target, no data is shown in SCOM and you can see "Veeam VMware Collector: VMware connection is unavailable" alerts . Additionally, the followin...

Task for VM on ESXi 5.5 or 6.0 fails with "VDDK Error: 1"

Article Applicability This article discusses an issue resolved in ESXi 5.5 Patch 08 and ESXi 6.0 Patch 03. If the error "VDDK error: 1 Unknown error." occurs with an ESXi host running a version more recent than ESXi 5.5 Patch 08 or ESXi 6.0 Patch 03, it is advisable to engage with both VMware...

Tips for Advanced Scheduling

Purpose This article provides information about advanced scheduling techniques in Veeam Backup & Replication. Solution Scenario 1: Granular Scheduling This advanced scheduling technique allows for a job to be scheduled to run at different times each day. By configuring the job to run "Periodicall...

A Duplicate Tape Library is shown in the UI and is offline

Challenge A Tape Library with user-created media pools is shown as "offline ", and a duplicate of the Tape Library, without media pools is shown online instead. This KB article applies only to versions of Veeam Backup & Replication prior to 9.0.x Cause This issue may occur when changing device...

Installation Fails with Patched Database

Article Applicability The issue documented on this KB is only relevant to Veeam Backup & Replication versions prior to v10. Starting with v10, a different error occurs for the same reason and is documented on KB4204. Challenge When installing Veeam Backup & Replication, selecting an existing...

Tape library and drives are shown as separate devices

Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...

Error installing BEM – System.IndexOutOfRangeException: Index was outside the bounds of the array

Challenge Cause As indicated by this line in the error message "VmEMSetup.Dialogs.VMEMDialogAddConfig.EnumSSLCertificates", there is an issue parsing certificates with an empty Subject field, and they will need to be removed. The offending certificates are not self-signed because they are generat...

Error "One or more legacy replicas are detected in configuration remove them manually and try again" during upgrade to v7

Challenge During version 7.x Upgrade from 6.x, you receive the error "One or more legacy replicas are detected in configuration remove them manually and try again". Legacy Replicas are any replica created by Veeam Backup prior to version 6.x. Cause Legacy Created prior to Version 6 of Veeam Backu...

Error: Credentials with id was not found

Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...

Transient and Non-transient Errors When Using Guest Processing

Challenge You receive errors on backup or replication processes during VSS guest processing. Solution 0x800423F3 This error translates to the VSS error "VSSEWRITERERRORRETRYABLE" or "The writer experienced a transient error. If the backup process is retried, the error might not reoccur." This err...

Veeam Explorer for SharePoint - Item Restore Fails Due to SQL Express Database Size Limitation

Challenge When performing a SharePoint item restore using Veeam Explore for Microsoft Sharepoint, the following error occurs: CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database or CREATE DATABASE or ALT...

No network data available for ESX(i) hosts

Challenge SCOM shows the following alert: VP510 No metrics obtained for ESX hosts, failed to process performance or configuration data for hosts Under SCOM Monitoring - Veeam for Vmware- vSphere Host- Performance views, performance counters for hosts actually exist and show all data except for th...

Number of Cores Incorrectly Detected - Server 2003/XP

Challenge When adding a Server 2003 or Windows XP machine to Veeam, the true number of cores is not detected properly. Instead Veeam Backup & Replication only detects the number of Sockets. Example: A virtual machine with Server 2003, having a configuration of 2 Sockets and 4 Cores, is added to...

A required privilege is not held by the client

Domain Controller configuration fails with an error: A required privilege is not held by the client...

VSS Timeout when backing up Exchange VM

Article Applicability This article was initially created for Veeam Backup & Replication 6.1. While the article remains technically accurate regarding the behavior of Microsoft VSS and Veeam's interactions with VSS, the issue discussed rarely occurs thanks to the improvements made in Veeam Backup ...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Veeam Management Pack for Microsoft System Center Collector Error: "Proxy Authentication Required"

Challenge Despite there being no internet proxy between the collector and the monitored targets, and connection to the monitored targets is stable i.e., the Test Connection utility shows "Success", the following problems occur: No data is displayed in the Operations Manager console. The log shows...

How to Run Multiple Instances of the Veeam One Client

Purpose This article documents to enable multiple instances of the Veeam ONE Client to be launched on the same machine. By default attempting to launch a second Veeam ONE Client while one is already running will change focus to the existing running Veeam ONE Client. The setting document in this...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

Backup Jobs fail after upgrade from ESX to ESXi

Challenge After upgrading VMware servers, all backup jobs have the following error: "Invalid SoapPath link: "/vmfs/volumes/YourPath" 'Text' is an invalid XmlNodeType." Cause The issue occurs because we are not able to use local storage on an ESXi server as the target for a repository because...

Reverse incremental job scheduling does not work properly

Challenge Reverse incremental job starts ignoring their scheduled settings, and run on the days selected for Synthetic Fulls, even when the check-box is grayed out. Solution To resolve the issue you need to enable forward incremental mode in the job settings and deselect "Enable synthetic fulls"...

The service discovery portion of the SPI frequently fails due to a timeout

Challenge Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent. Cause Performance related problems on VMware vCenter side. Solution Workaround is to adjust settings of the agent timeout by using the following commands: ovconfchg -ns...

Creating snapshots in a different location than default virtual machine directory

How to change the default virtual machine working directory location for snapshots...