Guest OS File Restore Fails on Self-Referencing Junction Points

Challenge Using Guest OS File Restore to restore a folder containing a junction point that redirects back to the initial folder fails with the error: Win32 error:The name of the file cannot be resolved by the system. Code: 1921 For example, attempting to restore a user's AppData folder the restor...

Release Information for Veeam Plug-In for Microsoft Azure 7 Cumulative Patches

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure v7 build 7.0.0.467 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Vee...

Veeam Data Cloud for Microsoft Azure Release Information and Build Numbers

You are viewing an archived changelog for Veeam Data Cloud for Microsoft Azure. Changelog information has moved to a dedicated webpage, where you can find updates for all Veeam Data Cloud workloads in one place. Click here to visit the new changelog. This KB article lists all versions of Veeam Da...

Alternative Method for Migrating Backups to Hardened Linux Repository

Please review the information in this article closely before performing any actions documented herein. This article documents a series of steps that if not performed precisely as documented, could result in data loss. Purpose This article documents an alternative method for migrating backups from...

Troubleshooting apiservices Unavailability Due to Failed Discovery

Article Applicability This article is relevant for environments where Cilium CNI is in use. If the errors or behavior described below occur in an environment where Cilium CNI is not in use, please create a support case. Challenge In Kubernetes clusters that use Cilium for CNI Container Network...

Import Job Fails with "No kopia manifests found in the repository"

Challenge Import jobs fail with the error: No kopia manifests found in the repository Full error: "cause": "file": "kasten.io/k10/kio/collections/kopia/operations.go:144", "function": "kasten.io/k10/kio/collections/kopia.GetLatestSnapshot", "linenumber": 144, "message": "No kopia...

XFS Volume Restore Fails to Mount

Challenge Description: XFS kernel module remembers the old UUID and refuses to mount Cloning an XFS volume and mounting the filesystem of the cloned volume on the same node as the source volume will throw a "duplicate UUID" error or similar errors. The cloning of the volume reflects everything fr...

How to Configure an Air-Gapped Veeam Kasten for Kubernetes Deployment Using JFrog Artifactory

Purpose This article provides a step-by-step approach to configuring a JFrog Artifactory server and installing Veeam Kasten for Kubernetes. This allows for creating an air-gapped installation using a private container registry to install Veeam Kasten for Kubernetes. While this can always be done...

SSH Connection Failure to Linux Machine Requiring Multiple Sequential AuthenticationMethods

Challenge Connections to a Linux machine fail with the following errors: Authentication was partially successful, but server requires additional authentication with: 'password'. No suitable authentication method is supported. Supported methods: 'password'. Some tasks may not display these errors...

Release Information for Veeam Backup for Red Hat Virtualization 3b

Requirements The Veeam Backup for Red Hat Virtualization 3b Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After installing the Veeam Backup for Red Hat Virtualization 3b Plug-In, the...

Known NAS Backup Issues With Nutanix Files Integration

Known Issues Issue 1: Disabling "multi-protocol access" within Nutanix breaks NAS Backup When Nutanix storage has been added to Veeam Backup & Replication using Nutanix Files System integration, if "multi-protocol access" is disabled within the Nutanix configuration, Veeam Backup & Replication wi...

How to Reset Password for Veeam Backup for Salesforce

Purpose This article documents how to reset the password used to access Veeam Backup for Salesforce. Solution 1. Connect to the Veeam Backup for Salesforce machine via SSH 2. Run the script for changing the password: For Veeam Backup for Salesforce version 3: sudo /opt/vbsf/resetpassword.sh For...

Error: "Virtual lab supports maximum of 9 networks."

Challenge When configuring a SureBackup Virtual Lab for a VMware vSphere environment, attempting to add more than 9 Isolated Networks or configure more than 9 Isolated vNIC adapters will cause the following error to be shown: Virtual lab supports maximum of 9 networks. Cause The Virtual Lab...

libdtrace-ctf Required to Install Veeam Agent for Linux on Oracle Linux UEK

Challenge When installing Veeam Agent for Linux on Oracle Linux 6 or 7 with UEK kernel, the veeamsnap package fails to install with the following error: Error! Bad return status for module build on kernel: Consult /var/lib/dkms/veeamsnap//build/make.log for more information. The make.log example...

"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...

Restore to VMware Cloud Director fails when vmdk file extensions are missing

Article Applicability This article is relevant only when a vCloud VM restore fails and the restored disk files are missing their .vmdk file extension. Challenge When performing a vCloud VM Restore, the operation fails with the following generic error message : Restore job failed Error: Error in t...

Veeam Backup for Microsoft Azure - Updater Component Vulnerability

Automatic Patching of Veeam Updater component The fix for the vulnerability discussed in this article has been automatically deployed to all Veeam Backup for Microsoft Azure backup appliances that have been configured to have access to repository.veeam.com. Most users will have no additional...

Veeam Verified: Primary Storage for Continuous Data Protection (CDP) with VMware VVOL

Purpose This article lists storage systems that Veeam has tested for use with VMware VVOL and Veeam's Continuous Data Protection CDP Replication. Tested Alliance Vendor Product Lines Cisco FlashStack based on Pure Storage FlashArray Cisco FlexPod based on NetApp ONTAP Cisco SmarStack based on HPE...

Release Information for Veeam Backup for AWS v4

Requirements Please confirm that you are running version Veeam Backup for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup for AWS v4, yo...

Architecture Guideline for NEC EXPRESSCLUSTER X

Challenge When using NEC EXPRESSCLUSTER X NEC CLUSTERPRO X in Japan Market with Veeam Agent for Microsoft Windows or Veeam Backup & Replication, there are specific configuration requirements to ensure successful backup and restores. Solution Please refer to the Software Integration Guide on the N...

How to test Exchange Online service connection performance using Microsoft Support and Recovery Assistant

Purpose This article documents how to perform an Exchange Online connection performance test using Microsoft Support and Recovery Assistant tool. Results of this test may help in troubleshooting performance issues during Exchange services backup or restore in Veeam Backup for Microsoft 365...

Release Information for Hitachi Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Hitachi Plug-In v2.2.309, make sure that you are running Veeam Backup & Replication buil...

Veeam My Account Sign In FAQ

Below are the most commonly asked questions. Click to expand Which email should I use to log in to the Veeam My Account Portal? You should use your email associated with the company you work with. If you have worked with Veeam Support before, search through your email client to see which email...

Granular AWS Account Permissions for Adding an S3 Repository

This article documents the granular permissions required to add an S3 repository to Veeam Backup for AWS...

Release Notes for Veeam Backup & Replication 11 Day 0 Update

This "Day 0" update is intended only for environments where Veeam Backup & Replication 11 RTM 11.0.0.825 is installed. If you are running Veeam Backup & Replication 11 GA build 11.0.0.837 or later, this update is not applicable to you, and should be ignored. Requirements This update enables...

"Too many open files" error during SAP on Oracle backup

Challenge The backup job performed by Veeam Plug-in for SAP on Oracle fails with the following error: "Too many open files. Please increase the file descriptor limit. You may refer to the KB 3213 for more information" Cause The "Too many open files" error happens when a process needs to open more...

VAO fails to deploy a VAO agent to a standalone Veeam Backup & Replication server

Challenge When VAO tries to deploy a VAO agent to a standalone Veeam Backup & Replication server, you get a generic error "Failed to communicate to agent", and all VAO attempts to communicate with the VAO agent fail. You can also see the following error in the VAO agent logs located in the log...

Veeam Backup for Microsoft 365 5.0 cumulative patch KB4078

Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.0.1061 or 5.0.0.1063 prior to installing this cumulative patch KB4078. You can check this by clicking Help and Support About in the main menu of the Veeam Backup for Microsoft 365 console. After upgrading, your...

Release Information for NetApp Element Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NetApp Element Plug-In v1.0.13, ensure that you are running Veeam Backup & Replication...

Online-only files in OneDrive folder not backed up by Veeam Agent for Microsoft Windows

Challenge A restore point created by Veeam Agent for Microsoft Windows appears to be missing files from a user's OneDrive folder. Upon further investigation, it is determined that Files On-Demand was enabled, and the missing files were in an Online-only state at the time of backup. Cause As a...

Release Information for INFINIDAT Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing INFINIDAT Plug-In v1.2.6, ensure that you are running Veeam Backup & Replication...

Release Information for Veeam Backup for AWS v2

Requirements IMPORTANT You cannot update Veeam Backup for AWS operating in the Paid edition to version 2.0 from the Veeam Backup for AWS Web UI. To update the product, you must install Veeam Backup for AWS version 2.0 from AWS Marketplace on a new EC2 instance, and then migrate Veeam Backup for A...

How to configure Veeam Agent with Work or School Account

Article Applicability This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6. As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage...

Configuring Multiple Azure Active Directories

Challenge There are different ways to back up VMs from different tenants/subscriptions in Veeam Backup for Microsoft Azure. Multiple Microsoft Azure accounts may be added to Veeam Backup for Microsoft Azure. To handle VMs belonging to different accounts, add them as Azure accounts in Veeam Backup...

Potential data loss when using Instant VM Recovery

Challenge Performing Instant VM Recovery in VMware vSphere environments may result in data loss when using the quick migration feature to move published VM disks to production storage to finalize the recovery. This issue was identified internally by Veeam quality control in late 2019, and the fix...

Unable to Add Workers to Bahrain or Hong Kong Regions

Challenge When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: AWS was not able to validate the provided access credentials. Cause Veeam Backup for AWS uses the Global STS endpoint. Solution To add a worker to the Bahrain or Hong Kong regions, do the...

Invalid Character in Amazon S3 Bucket Name

Challenge When adding/editing an object storage repository and selecting or creating a folder in the Amazon S3 bucket, the following error occurs: Could not establish trust relationship for the SSL/TLS secure channel. Applicable to build 4.0.0.1553. Exception of type...

How to Create Custom IAM Role to Perform Restores

How to Create Custom IAM Role to Perform Restores...

How to configure Veeam B&R to work with replicated volume snapshots on the target Pure Storage array

Replicated volume snapshots on the target Pure Storage array are not displayed in the storage system hierarchy in the Veeam Backup & Replication console...

Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017

Challenge When utilizing Always On Availability Groups on a Windows Server Failover Cluster using Microsoft SQL Server 2017 and after installing Cumulative Update package 15 CU15 for SQL Server 2017, Veeam Transaction Log Backup Jobs may fail with the following error message in the the statistics...

Veeam Availability Console U1 Cumulative Patch 1913

Challenge Veeam Availability Console U1 Cumulative Patch 1913. This update supersedes Veeam Availability Console U1 Cumulative Patch 1850. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows Programs and...

Consistent backup failures after installing vSphere 6.7 U1

Challenge After updating vCenter to 6.7U1, processing of all VMs fails with "Object reference not set to an instance of an object." Cause The issue is triggered by an update to the vSphere API version in vCenter 6.7 U1. Solution The issue affects only Veeam Backup & Replication 9.5 Update 3a...

Antivirus Exclusions for Veeam Recovery Orchestrator

Cause This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of $product.title.vdro. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will n...

The Update cannot be installed due to the websites configuration issue

Challenge The Update cannot be installed. The installation fails with the error message: "The object identifier does not represent a valid object. Exception from HRESULT: 0x800710D8" Cause Veeam ONE websites do not have proper bindings on the Internet Information Services IIS side. Solution To fi...

Considerations and Limitation - Live Resizing VHDX Disk

Challenge After live resizing a VHDX file, the following issue can occur based on the operation that was performed: Shrink -- If the VHDX associated with a VM is shrunk, the backup task for that VM will fail, and the following exception will be found in the Agent..Source. log file: cli|...

“Storage connection failure” alarm during the backup jobs with storage integration activity.

Challenge The alarm " Storage connection failure" is displayed in Veeam ONE when performing either of the following activities in Veeam Backup & Replication: Backup from Storage Snapshots Restore from Storage Snapshots While both Backup from Storage Snapshots and Restore from Storage Snapshots bo...

General Security Guidelines for Veeam Self-Service Backup Portal

Security Considerations The security advice in this article is provided as a courtesy and is not intended to replace the advice of a professional security consultant. The advice in this article has been tested with the assumption that the machine operating Veeam Backup Enterprise Manager and/or...

No Data or Old Data in Reports

Challenge Reports in Veeam ONE Web Client show no data or old data when generated Cause By default Veeam ONE is configured to run collection task at 3:00 am. Any data which comes after the task completion time will not be available in reports. A failed Reporter collection tasks could cause the...

'Events data collection failure' Issue

Challenge Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server. Cause Permissions, UAC configuration, and firewall settings need to be configured. Solution Troubleshooting Checks Verify that the account used to connect to Veeam Backup & Replication ...

Required Applications and Permissions for Multi-OS FLR and Repository Support for Linux

Purpose This document provides information about required applications that must exist on Linux machines to function with Veeam Backup and Replication. Solution Permissions Requirements Permissions are dependent on the intended role of the Linux server. For more information, review this page of t...