Release Notes for Veeam Backup & Replication 9.5 Update 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 2 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, or 9.5.0.823 prior to...

Restore/SureBackup from old DC restore point fails due to shadow copy expiration

Challenge DC restore results in DSRM boot and event id 1918 from ActiveDirectoryDomainService stating: The shadow copy service cannot restore Active Directory Domain Services because the shadow copy used is too old. Copy Cause The backup of the DC is older than the tombstone period. Active...

How to back up deduplicated volumes with Veeam Endpoint Backup

This article describes the best practice of backing up deduplicated volumes...

Veeam VM Migrator Tool

Unsupported Tool This Veeam-developed tool is provided as a courtesy and is not supported by Veeam Technical Support. If any issues arise during the usage of this tool, customers are advised to restore from a configuration backup to rever the Veeam Backup & Replication configuration to the last...

Backup jobs stop working with NetApp SteelStore Cloud Integrated storage after upgrading to Veeam version 9

Challenge Aafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job logs: " Error File not found. File name: \\PathToShare\BackupFolder\JobName.vbm" The NetApp log...

RestAPI requests to tenant entities fail with "Specified cast is not valid" error

After upgrading Enterprise Manager and Backup server to version 9, RestAPI requests to tenant entities fail with "Specified cast is not valid" error...

Veeam Management Pack 8.0 for System Center Update 1 Release Notes

Challenge Release Notes for Veeam Management Pack 8.0 for System Center Update 1. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be...

Veeam Backup & Replication 9.0 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.0 partner preview build 9.0.0.773 to generally available version of Veeam Backup & Replication 9.0 build 9.0.0.902. This update addresses a number of issues reported by our partners on the...

Remote execution of a PowerShell script fails when the VeeamBackup SQL database is on a remote SQL Server.

Challenge When using a PowerShell script that is intended to remotely execute a command upon the Veeam server, it may fail if the SQL instance that Veeam Backup & Replication is configured to use is on a different server. This KB article applies only if the following two statements are true. 1. A...

Backup Job has Too Many Restore Points - Considerations and Causes

Purpose This article provides information about the two most common configurations whose behavior can appear to cause "Too many restore points." Forward Incremental Retention Per-Machine Backup Files Solution Forward Incremental Retention The Forward Incremental Backup mode's method of retention...

Failed to open VMDK. ESXi 5.5 and Veeam 7.0.0.764+

After updating Veeam or VMware such that a combination of ESXi 5.5 and Veeam 7.0.0.764 or higher exist within the environment, the jobs fail with error “Failed to open VMDK” and/or “Host not licensed...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

Upgrading Legacy Veeam Backup Server

Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...

0x80042317 or Error: VSSControl: -2147212521

Challenge A task fails with the following error: Failed to prepare guest for hot backup. Error: VSSControl: -2147212521 Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name:...

Veeam ONE Fails to Collect Performance Data from a Hyper-V Host

Challenge Veeam ONE fails to collect performance data from one or multiple Hyper-V hosts despite being able to collect infrastructure and topology data. This issue may occur with or without an alarm being triggered. When an alarm is triggered, it will display the message: Performance data...

Patch 3 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.5.0.106 / 6.5.0.109 / 6.5.0.128. This patch is cumulative and contains fixes from Pat...

Monitoring vSphere 5.1 and 5.5 with Veeam MP/SPI 5.7

Challenge If you connect to vCenter Server 5.1 or 5.5, Veeam MP/SPI 5.7 will not collect some data, including hardware sensor metrics and vCenter-specific events and properties that were introduced by VMware since VMware vSphere 4.0. vCenter events and properties that were introduced before VMwar...

Patch 1 Release Notes for Veeam Backup & Replication 6.1.0.181

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.1.0.181. All patches are cumulative so each below fix is contained in this patch. Cau...

Unable to collect files information from datastore in a timely manner due to high vCenter server load

Challenge Veeam ONE Reporter collects data from datastores using the SearchDatastoreSubFoldersTask tasks, which are pre-defined by vSphere. During that process, if a datastore becomes unavailable or experiences performance issues, Veeam ONE Reporter may be unable to complete data collection tasks...

Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

Challenge When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log server.txt file: INFO IMon Error: System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentExceptionExceptionResour...

The specified transports are not available

Challenge The SAN or Virtual Appliance mode intermittently fails with the error: Error: Client error: The specified transports are not available. Available transports: nbd. Specified transports: san. VMDK path: Datastore VMname/VMName.vmdk. The following entries can be seen in the VeeamAgent log:...

User authentication failed

When a Linux server is added to the console, the "User authentication failed" error occurs...

Direct-SAN Transport mode – Requirements and Troubleshooting

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...

Unable to Use the "Processes" Tab in Veeam ONE

Challenge The following message is displayed when opening the Processes tab in Veeam ONE Client for a Virtual Machine: Failed to connect to the Guest OS. Verify that server is up, running, and accessible to Veeam ONE server. Solution Please ensure that the prerequisites are met: VMware vSphere...

“Nvram” File is Missing on Target Replica Location

When a replication job starts, it fails right away with the following error message: External FIB refers to non-existing file. FIB: VMname.nvram...

VSS: Guest operation system is not supported.

Challenge The following error occurs: "VSS: Guest operation system is not supported." The log file contains the following messages: timestamp Info Collecting guest metrics. timestamp Info servertype: 0x1007 timestamp Info Target host is a workstation. timestamp Info Guest OS version: 5.2 timestam...

Member servers are not able to authenticate to the Domain Controller

Challenge Either of the following errors occur: No authority could be contacted for authentication. Copy The trust relationship between this workstation and the primary domain failed. Copy Cause The server has lost trust with the Active Directory domain. Solution Login to the machine using a loca...

Failed to write data to the file *.vbk - file too large

Challenge The job fails with the "File too large" error. ERR |Command 'FibWrite0x000x7effec02c0d0' has failed. Failed to process method Transform.Patch: File too large Cause The file system or operating system of the Linux repository does not support the size of the backup file. The maximum file...

Windows File Level Restore causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During File Level Restore, the Windows "blue screen" error occurs on the Veeam Backup Server. You cannot restore any guest OS files and Veeam Backup server crashes. Cause When restoring files with Windows File Level Restore from a backup or a replica, the Veeam Backup server crashes wit...

Remote Registry Inaccessible to 2003 Server

Challenge VSS fails with the following error: Starting guest agent Cannot initialize information about the guest's system. Target host: xxx.xx.xxx.x. Cannot collect metrics about the guest's operation system. Cannot open sessions manager's registry key. Win32 error:Access is denied. Cause Typical...

Collection of events with multiple collectors

This KB clairifies collection of events with multiple collectors and offers suggestions to resolve...

Release Information for Veeam Backup for Microsoft Azure 8.1 Patch 2

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure 8 build 8.0.0.334 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam...

List of Security Fixes and Improvements in Veeam ONE

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam ONE. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help them make an informed...

Build Numbers and Versions of Veeam Plug-In for HPE Morpheus VM Essentials

This KB article lists all versions of the Veeam Plug-in for HPE Morpheus VM Essentials and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-in for HPE Morpheus VM Essentials 1 Releases Veeam Plug-in for HPE Morpheus VM Essentials 1.1...

List of Security Fixes and Improvements in Veeam Kasten for Kubernetes

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Kasten for Kubernetes. This article aims to provide our customers' security and compliance teams with detailed information on security improvements. Full product release notes...

Release Information for Veeam Backup for Microsoft 365 8.2 and Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...

Azure Block Mode Export Failure Due to NetworkAccessPolicyIsDenyAll with Veeam Kasten

Challenge If using Veeam Kasten to protect persistent volumes provisioned with the Azure Disk CSI provisioner, and encounter the following error during the block mode export phase of a policy run: Failure in exporting restorepoint with log details similar to: Access not permitted for resource...

Veeam Backup for Salesforce Built-In Updater Not Finding Updates

Challenge In Veeam Backup for Salesforce v1, the Updater displays no updates available despite the fact that newer versions are available. Cause The updater fails to identify new updates as being available because of an expired or incorrect GPG key used to verify package integrity. Without the...

Release Information for Veeam Backup for AWS 8 Patch 1

Requirements Please confirm that you are running version Veeam Backup for AWS v8 build 8.0.0.845 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for...

Report Generation Fails with "lookup prometheus-server-exp: no such host"

Challenge After enabling Veeam Kasten for Kubernetes reports, reports are not generated. When running an on-demand report policy, the following error message is observed within the executor logs: "message":"Post "http://prometheus-server-exp:80/k10/prometheus/api/v1/query": dial tcp: lookup...

Overcoming Failed Snapshots Using Ignore Exceptions

Challenge This article demonstrates how to use the Ignore Exceptions feature to overcome failed snapshots due to workloads not in a ready state. Description: Job failed to be executed Veeam Kasten for Kubernetes has retry logic to overcome service interruptions during any job. If a Backup does no...

How to Clean Up Veeam Kasten for Kubernetes Orphaned Volumes on GKE k8s 1.28.x

Purpose This guide provides instructions on how to clean up Veeam Kasten for Kubernetes provisioned PVs that are not deleted, causing orphaned volumes in the GKE k8s 1.28 release. It has been observed on GKE running k8s 1.28, Veeam Kasten for Kubernetes provisioned PVs using in-tree provisioner...

Azure Bill Forecast High After Subscribing to Veeam Data Cloud

Challenge After subscribing to Veeam Data Cloud for Microsoft 365 via Microsoft Marketplace, the Cost Analysis chart within the Microsoft Azure portal displays a forecasted future cost much higher than expected. Cause The forecast chart in the Cost Analysis tile uses a simplified algorithm for...

Backup error: "The instance configuration for this AWS Marketplace product is not supported."

Challenge The backup of an EC2 instance fails with the following error: Processing "instance-name" failed: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating...

Hotfix to Improve Handling of Self-Signed Certificates Used By On-Prem Object Storage with IAM/STS Endpoints, Agent, VM jobs, and Cloud Connect

Article Applicability The hotfix discussed in this article is only necessary when using an on-prem object storage appliance that utilizes self-signed certificates, and you are being affected in the ways described in the Resolved Issues section. If you are not experiencing the errors listed in thi...

'Unauthorized to make an AWS request.' When Using AWS Israel Region

Challenge When creating a new AWS S3 Object Storage Repository with the recently launched AWS Israel region il-central-1, configuring a Helper Appliance fails with the error: Unauthorized to make an AWS request. Cause This error occurs because the AWS SDK libraries used by Veeam Backup &...

SSH Connection Failure to Linux Machine Requiring Multiple Sequential AuthenticationMethods

Challenge Connections to a Linux machine fail with the following errors: Authentication was partially successful, but server requires additional authentication with: 'password'. No suitable authentication method is supported. Supported methods: 'password'. Some tasks may not display these errors...

Release Information for Veeam Backup for Microsoft 365 7 Cumulative Patches

This release has been superseded by Veeam Backup for Microsoft 365 7a. Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 7 release to the latest Cumulative Patch. upgrade an existing pre-7 Veeam Backup for Microsoft 365 server to Vee...

How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

Purpose This article documents applying a SQL query script-based hotfix for the Veeam One database. Solution Identify the Location of the Veeam ONE Database If Veeam ONE is installed, open the Veeam ONE Settings Utility to view the current SQL Server settings. C:\Program Files\Common...

How to Recover Account Credentials From the Veeam Backup & Replication Database

Select the tab that matches the deployed version of Veeam Backup & Replication. Backup & Replication 12.1 - 12.3.2 Backup & Replication 12 Security Statement It is critical to understand the difference between password validation and providing software with the capability to utilize credentials o...