How-to Restore Lost Access to Cache Database After Using Custom SSL Certificate

Article Applicability This article is relevant only if the Veeam ONE deployment uses a custom SSL certificate, and not the one generated by the Veeam ONE installer. The error shown in the challenge section can also occur if the Veeam ONE Caching Service cannot access the PostgreSQL instance that...

File-Level Recovery (FLR) in Veeam Kasten for Kubernetes

Purpose This article documents how to perform enterprise-grade protection and granular recovery of Kubernetes workloads using Veeam Kasten for Kubernetes integrated with Veeam Backup & Replication VBR. It provides step-by-step guidance on creating backup policies, exporting backups to VBR, and...

Support for AWS Elastic VMware Service (EVS) with Veeam Backup & Replication

Support Statement Veeam Backup & Replication fully supports AWS Elastic VMware Service EVS, treating it as a standard vSphere environment. Built on VMware Cloud Foundation VCF 5.2.x, EVS provides customers with comprehensive administrative access to vCenter, NSX, and other essential VMware...

Search Best Practices in Veeam Data Cloud for Microsoft 365

New Search Experience for Veeam Data Cloud for Microsoft 365 We are excited to announce the initial rollout of our new search feature, designed to significantly improve the speed and efficiency of your search experience. The new search supports deleted item recovery and restore point search witho...

Support Statement - Microsoft's Retirement of Basic SKU Public IP Addresses

Challenge Due to Microsoft's deprecation of Basic SKU Public IP addresses, starting on March 31st, 2025, the following product features that utilize the Basic SKU Public IP address will be impacted: Veeam Backup & Replication The Archiver Appliance used by an Object Storage Repository for Microso...

How to Migrate Veeam Backup for Salesforce off CentOS

Purpose This article documents how to migrate a Veeam Backup for Salesforce VBSF deployment from a machine running CentOS 7 to a machine running a supported Linux distro. Starting in Veeam Backup for Salesforce version 3, CentOS will no longer be supported as a distro for the deployment of Veeam...

Planned Veeam Backup for Microsoft 365 Feature Deprecation

This article is referenced by: Veeam Backup for Microsoft 365 User Guide: Veeam Backup for Microsoft 365 Feature Deprecation Purpose This article documents features and functionalities of Veeam Backup for Microsoft 365 VB365 that will deprecated in a future versions of the product. Veeam is...

Veeam Backup & Replication 12.1.2 Compatibility with vSphere 8.0 U3

Update 2025-03-31 The "Automatic vCLS VM Exclusion" limitation detailed below was resolved starting in Veeam Backup & Replication 12.2. The NSX-T 4.2 support limitation detailed below was resolved, and NSX-T 4.2.1 is supported fully starting in Veeam Backup & Replication 12.3.1. Support Statement...

Imagestream Export or Restore Fails With "error writing layer: no space left on device"

Challenge Export Action or Restore Action of OpenShift Imagestream fails with the following error: Failed to exec command in pod: command terminated with exit code 1.stdout: error writing layer: write/var/lib/image//blobs/sha256/: no space left on device Cause During the export or restore of an...

How to Exclude Applications from Dashboard & Compliance Reporting

Purpose This article provides steps to exclude system namespaces from the Veeam Kasten for Kubernetes dashboard and compliance reporting. Solution Explanation Veeam Kasten for Kubernetes automatically discovers all application namespaces of the cluster on which it is deployed. Each of these...

How to Add a Blueprint Target Using Execution Hooks From the Policy API

Purpose This article explains how to set resources other than namespaces as the hooks for blueprint subjects. By default, hooks sets the namespace as the target for the blueprint unless specified otherwise. Solution Veeam Kasten for Kubernetes supports kanister execution hooks through Policy API...

How to ‘Transform’ Multiple Resources with Regex

Purpose Veeam Kasten makes use of the 'Transforms' feature to migrate applications between different clusters, between different storage backends, and many other use cases. Transforms enable modifications to Kubernetes resources on restore. The ability to move an application across clusters is an...

Release Information for Veeam Backup for Microsoft Azure 6 Patch 1

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure 6 build 6.0.0.234 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

Restore Entire Bucket to Zadara Object Storage Fails With "Error: Internal error: object key is empty."

Challenge Attempting to perform an Entire Bucket Restore with the the Destination set to New Bucket when using Zadara Object Storage fails with the error: Restore job failed Error: Internal error: object key is empty. ClientId: , BucketName: Cause This issue arises from a problem related to the...

Rescan of Windows Machine in Protection Group Fails With "The network path was not found."

Article Applicability This article addresses situations in which credential-based authentication is used to add a Windows machine to a Veeam Agent for Microsoft Windows protection group. The troubleshooting steps below address connectivity failures that occur when Veeam Backup & Replication...

Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues

Purpose This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related to the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases i...

How to Send a Test Email Notification Using PowerShell

This article documents a method for sending a simple email via PowerShell...

Invalid backup configuration: Team chats backup using protected APIs must the enabled to protect Team chats.

Challenge After upgrading Veeam Backup for Microsoft 365 from v5 to v6a, during the next backup run, or when editing the job or organization, the following error occurs: Invalid backup configuration: Team chats backup using protected APIs must the enabled to protect Team chats. Issue Prevention...

SureBackup Ping Test Wrong Docker IP

Challenge A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker. Cause The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools. Solution To control which ...

Release Information for Veeam Backup for Microsoft 365 6.0 Cumulative Patches

This release is superseded by Veeam Backup for Microsoft 365 6a 6.1.0.222 Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6.0 release to the latest Cumulative Patch. upgrade an existing pre-6.0 Veeam Backup for Microsoft 365 server...

Veeam Backup for Nutanix AHV 3a Release Notes

A newer version of Veeam Backup for Nutanix AHV is available: Veeam Backup for Nutanix AHV Download Page Requirements To upgrade to Veeam Backup for Nutanix AHV 3a, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Proxys. If you are...

CDP filters installation fails with "Storage providers offline"

Challenge When installing the CDP I/O Filter, the operation fails with "Storage providers are offline." When this occurs you may also notice that within the VMWare GUI the VMWare storage providers show as disconnected. The following is an example of what can be found in the I/O Deployment log:...

NAS Recycle Bin impact on Veeam Backup & Replication Repositories

Automatic Recycle Bin Exclusion Starting in Veeam Backup & Replication 12, the storage rescan operation will automatically exclude most recycle bin folders from being scanned. This improvement has reduced the occurrence of issues necessitating this KB article. However, some edge cases may exist...

How to Temporarily Disable Exchange Web Services Throttling

Purpose This article documents how to temporarily disable Exchange Web Services API throttling, potentially improving Exchange backup performance in Veeam Backup for Microsoft 365. Note: Throttling may only be disabled temporarily; this should be sufficient to allow Veeam Backup for Microsoft 365...

Release notes for Veeam Backup & Replication 10a Cumulative Patch 20201202

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10a build 10.0.1.4854 prior to installing this update. You can check this under Help | About in the Veeam Back...

“Failed to access public folders. An internal server error occurred”

Veeam Support Knowledge Base answer to: Error: “Failed to access public folders. An internal server error occurred”...

Veeam Backup for Microsoft 365 4c cumulative patch KB3222

This patch has been superseded by Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.531 prior to installing this cumulative patch KB3222. You can check this under Help About in Veeam Backup for Microso...

Google Cloud VMware Engine (GCVE) Support Statement

Support Statement Google Cloud VMware Engine GCVE is a fully compliant and certified full-stack cloud infrastructure sold and supported by Google. You can natively deploy VMware vSphere-based workloads in a dedicated Software-Defined Data Center SDDC on Google Cloud and utilize the same...

Required Roles and Permissions for Veeam Backup for Microsoft Azure

You want to create manual permissions for your Azure account service account for Veeam Backup for Microsoft Azure or for a repository account. The Azure or service account is responsible for: Synchr...

How to Collect Veeam ONE SMTP Logging

Purpose This article provides information on enabling extended SMTP email logging, which is necessary when investigating issues with Veeam ONE emails, such as missed alarm notifications, unexpected email content, or other email-related problems. SMTP logging is not enabled by default and must be...

Data corruption due to unreliable SMB (CIFS) shares

Challenge Storages that use the SMB CIFS protocol without the continuous availability and write-through features can cause data corruption in case of technical outages. This can lead to restore or backup problems. Cause If shares operate without the continuous availability feature in the...

Scale-out Backup Repository offload job to Quantum DXI used as S3 storage fails with "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" error

Challenge Veeam Backup & Replication fails to perform an S3 offload task if targeted to Quantum DXI storage. The error retrieved in UI says: "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" 06.01.2020 13:38:21 Info PublicCloudCertificateLoader Loading certificate for...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

Veeam Backup & Replication Fails to Connect to Linux Servers Due to Firewall Configuration

Challenge Veeam Backup & Replication may fail to connect to some Linux servers depending on their firewall configuration. For example, distributions based on Debian, SLES, or RHEL have default firewall configurations that may block necessary connections. Cause Linux OS firewall configuration and/...

How to add SMB repository to Veeam Backup for Microsoft 365

Planned Feature Deprecation Veeam Backup for Microsoft 365 support for SMB-based repositories will be deprecated in a future version. For more information, see KB4567: Planned Veeam Backup for Microsoft 365 Feature Deprecation. Experimental Support SMB repository is considered as experimental...

Release Notes for Veeam Backup & Replication 9.5 Update 4a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 4a Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Article Applicability This article documents a bug ENG-163615 Nutanix discovered in AOS 5.6.1 and resolved in AOS 5.9.1. These AOS versions were supported by all versions of Veeam Backup for Nutanix AHV up to version 5. Starting with Veeam Backup for Nutanix AHV 5, the minimum required AOS versio...

Backup jobs using Virtual Appliance (HotAdd) transport mode take longer after installing 9.5 Update 3a

Challenge After installing Veeam Backup & Replication 9.5 Update 3a, the backup duration may be significantly increased for jobs using the Virtual Appliance HodAdd transport mode. Other transport modes NBD/NBDSSL, Direct SAN, Direct NFS are not affected. Cause This is a known issue affecting VMwa...

How to configure Veeam Agent for Microsoft Windows email notifications for Gmail

This article describes how to configure Veeam Agent for Microsoft Windows email notifications for Gmail account...

Specified database is not valid

Challenge When installing Veeam ONE using an existing or migrated database, the following error occurs: Specified database is not valid. Please choose Veeam ONE database or create a new database to proceed. Cause This error message occurs when the Veeam ONE installer attempts to install using an...

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Challenge Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Us...

Release Notes for Veeam Backup & Replication 9.5 Update 3a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 3a Cause Please confirm that you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823,...

Protecting the Veeam Backup & Replication server

Purpose This article provides information about protecting the Veeam Backup & Replication Configuration. This addresses the frequently asked question: "How do I back up or protect the Veeam Server?" The only supported way to protect the configuration of Veeam Backup & Replication is to use the...

Update Veeam MP Core Services to Support TLS 1.2 Protocol

Challenge Starting with vSphere 6.5, the TLS protocol version 1.2 is enabled by default. Cause To allow Veeam Virtualization Extensions Service and Veeam VMware Collectors to connect to vCenter Servers that use the TLS 1.2 protocol, you must update Veeam MP core services. Solution NOTE: The...

VeeamZIP licensing VMs in Full version of Veeam

Challenge VeeamZIP began using a license up in paid versions after 9.5.0.1536. Cause This was expected behavior, but the decision has been made to change this behavior in order to allow users to back up VMs with VeeamZIP without using a license. Solution This will be fully changed in future...

Failed to open VM attachment

Challenge Veeam ONE generates "Failed to open VM attachment" alarm. Cause Veeam ONE triggers " Failed to open VM attachment" alarm when the following Windows events are registered on the Hyper-V host: 12290 Microsoft-Windows-Hyper-V-Worker 12290 Microsoft-Windows-Hyper-V-SynthStor 12290...

How to deploy Veeam Service Provider Console Communication Agent in Unattended Mode

Challenge Some deployment scenarios may require that the Veeam Service Provider Console Communication Agent is deployed via Windows PowerShell in the silent mode. Solution Run Windows PowerShell as administrator and execute following command with correct values for Tenant's username in VACTENANT=...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

Veeam Backup & Replication Console Fails to Open After a Hostname Change

Article Applicability This article very specifically applies to Veeam Backup & Replication using the installer-deployed Microsoft SQL Server Express instance. After changing the Veeam Backup Server hostname, the SQL connection settings in the registry may still reference the old hostname. Startin...

vCenter Server Appliance - Backup/Restore Recommendations

Native File-Based Backup and Restore Recommended vCenter Server Appliance Data Integrity Best Practices recommends using the native file-based backup and restore operations to protect the vCenter Server Appliance. Review: VMware vSphere User Guide: Considerations and Limitations for File-Based...