Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

PowerShell Script Execution Troubleshooting Advice

Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

Error "Unable to communicate with the remote host, since it is disconnected." with replication or restore

Article Applicability The error, "Unable to communicate with the remote host, since it is disconnected. " may occur for many reasons, some more straightforward than others. This article is specifically related to a more obscure scenario where the destination ESXi host runs a vSphere version that...

SQL Server Fails with error VSSControl: -2147024809 Backup job failed. Discovery phase failed.

This KB provides information when SQL fails with this error due to a logical file path...

Virtual disk size is not a multiple of 1KB

Challenge Backup Copy job fails with the error: Error: Virtual disk size is not a multiple of 1KB. Copy Cause This most often occurs as a result of a P2V conversion. Solution Review the disk of the VM that failed and check for any disks which are not a whole number. This most often presents as a ...

No connection could be made because the target machine actively refused it

Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

How to Test Manually Mounting the Veeam vPower NFS Datastore

Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...

Failed to open VDDK disk error in Virtual Appliance mode, IDE virtual disks not supported

Processing the VM with IDE virtual disks in VA/hotadd mode fails...

Sign-In Error After Migrating Configuration From MFA-Enabled Server

Challenge After performing Configuration Restore using the Migration mode from a Configuration Backup created by a Veeam Backup & Replication server that had MFA enabled, login attempts using local accounts cause the Veeam Backup & Replication Console to display the error: Unable to sign in: user...

Release Information for Veeam Backup for Google Cloud 7.0.1

Requirements Please confirm that you are running version Veeam Backup for Google Cloud 7 build 7.0.0.47 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. Release Information 7.0.1.4...

Migrating Veeam Kasten for Kubernetes to the Red Hat Certified Operators Catalog

Challenge One or more of the following symptoms may be observed in a Red Hat OpenShift environment running Veeam Kasten for Kubernetes : Upgrades are no longer available for the Veeam Kasten operator installed from the Red Hat Operator Marketplace catalog. Veeam Kasten Enterprise - Term or Veeam...

How to Configure NFSv4 on IBM AIX

Purpose This article documents steps to enable NFSv4 on IBM AIX to enable backup mount support for Veeam Agent for IBM AIX introduced with Veeam Backup & Replication 13. Solution Part 1: Configure the Host Resolution 1. Open the /etc/netsvc.conf file. 2. Ensure that the hosts parameter is set to...

Support Statement - Microsoft's Retirement of Basic SKU Public IP Addresses

Challenge Due to Microsoft's deprecation of Basic SKU Public IP addresses, starting on March 31st, 2025, the following product features that utilize the Basic SKU Public IP address will be impacted: Veeam Backup & Replication The Archiver Appliance used by an Object Storage Repository for Microso...

Backup or Backup Copy Job for SharePoint, OneDrive, or Teams Data Fails With: "Cannot find object"

Challenge After upgrading Veeam Backup for Microsoft 365 to v8 builds 8.0.2.159 or 8.0.2.200, an incremental backup or a backup copy job protecting SharePoint, OneDrive, or Teams data fails with the error: Cannot find object ... Cause In Object Storage Repositories, the metadata saved for the...

Planned Veeam Backup for Microsoft 365 Feature Deprecation

This article is referenced by: Veeam Backup for Microsoft 365 User Guide: Veeam Backup for Microsoft 365 Feature Deprecation Purpose This article documents features and functionalities of Veeam Backup for Microsoft 365 VB365 that will deprecated in a future versions of the product. Veeam is...

Veeam Backup & Replication 12.1.2 Compatibility with vSphere 8.0 U3

Update 2025-03-31 The "Automatic vCLS VM Exclusion" limitation detailed below was resolved starting in Veeam Backup & Replication 12.2. The NSX-T 4.2 support limitation detailed below was resolved, and NSX-T 4.2.1 is supported fully starting in Veeam Backup & Replication 12.3.1. Support Statement...

How to Make Veeam Kasten for Kubernetes Grafana Pod rootless

Purpose This article explains how to disable init-container in k10-grafana to run it as rootless. Cause Veeam Kasten for Kubernetes installation provides an instance of Grafana that is deployed automatically and can be used to query metrics from Kasten's Prometheus instance. This grafana pod is r...

How to Clean Up Veeam Kasten for Kubernetes Manual Backups

Purpose This article provides an overview of scenarios where out-of-schedule restorePoints are created and how to identify and remove them. Cause With Veeam Kasten for Kubernetes , there are multiple ways to take backups & exports. A manual backup/export from the application menu. A manual policy...

How to Configure Veeam Intelligent Diagnostics Log Location

Purpose This article documents how to change the location where Veeam Intelligent Diagnostics stores the logs it collects--allowing customers to configure both where those logs are stored temporarily on the Veeam Backup Server before being transferred to the Veeam ONE server and where those logs...

Release History for Veeam Service Provider Console 8

This release is superseded by Veeam Service Provider Console 8.1. Veeam Service Provider Console 8 Builds 8.0.0.19552 This is a repack of build 8.0.0.19236 that includes an enhanced update to address the critical vulnerability in VSPC. Although our initial patch effectively addressed the primary...

OneNote File Remains in an Archive State After Saving From Backup

Challenge After using the Save document function to save a OneNote Notebook as a file, attempting to open the resulting .onepkg file using on-premises OneNote, most notably in OneNote 2016 and OneNote 2019, the following warning is observed: This section can't be edited because it's in an archive...

SureBackup Ping Test Wrong Docker IP

Challenge A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker. Cause The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools. Solution To control which ...

How to Re-Initialize Veeam Backup for Salesforce Configuration Database Connection

Purpose This article documents how to change which account Veeam Backup for Salesforce uses to connect to its configuration database. Solution Scenario 1: Change Database Credentials When Existing Connection is Functioning This scenario assumes the current connection to the database is valid and...

Build Numbers and Versions of Veeam Plug-In for Microsoft Azure

This KB article lists all versions of the Veeam Plug-In for Microsoft Azure and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for Microsoft Azure 9 Releases Veeam Plug-In for Microso...

Oracle Instant Recovery fails with "Database is online. Failed to restore database files."

Challenge Instant Recovery of an Oracle DB with version 12.1-12.2 fails with the following error show in the console: Database is online. Failed to restore database files. Copy Veeam Log Example C:\ProgramData\Veeam\Backup\ExplorerStandByService\Logs\VEOR\InstantRecovery\session.log SSH output 3:...

Backup Jobs Fail After RDX Cartridge Is Swapped

Challenge When a backup repository is backed by an RDX removable storage device, the backup job may fail after the cartridge is swapped because the previously written backup file cannot be found on the new cartridge. Cause This issue occurs because repositories are not configured to be backed by...

How to Create IAM Role for Veeam Backup for AWS using Access Keys

How to create the required IAM role using Add IAM Role wizard and Access Keys...

Restore a deleted vCenter Server Appliance (VCSA) with High Availability (HA) enabled

Challenge You need to restore a vCenter Server Appliance VCSA with the original name and to the original location. Before the VCSA got corrupted or was deleted, High Availability HA was enabled in the VMware cluster. If HA remains active at the ESXi host level during the restore process, HA can...

How to Enable the Firewall Rules Required by Veeam ONE for Event Collection

Purpose This article describes how to enable the Microsoft Windows Firewall rules that Veeam ONE requires to collect event data from monitored Windows servers, such as Hyper-V hosts and Veeam Backup & Replication servers. Solution Using Windows Defender Firewall with Advanced Security On a server...

Protecting the Veeam Backup & Replication server

Purpose This article provides information about protecting the Veeam Backup & Replication Configuration. This addresses the frequently asked question: "How do I back up or protect the Veeam Server?" The only supported way to protect the configuration of Veeam Backup & Replication is to use the...

Antivirus Exclusions for Veeam Service Provider Console

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"

Purpose This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable. Solution Ensure the Collectors are connected to the vCenter On the Collector server, confirm that the 'Veea...

Veeam ONE 9.5 compatibility with Veeam Cloud Connect 9.5 Update 2

Challenge Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider Cause There are new types of data implemented with the release of Veeam Cloud Connect 9.5...

Unable to Connect to Veeam ONE DB During Update Installation

This article describes prerequisites for establishing connection to the Veeam ONE database...

Restore/SureBackup from old DC restore point fails due to shadow copy expiration

Challenge DC restore results in DSRM boot and event id 1918 from ActiveDirectoryDomainService stating: The shadow copy service cannot restore Active Directory Domain Services because the shadow copy used is too old. Copy Cause The backup of the DC is older than the tombstone period. Active...

Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

How to Move Replica Metadata

Purpose This article documents the procedure for moving replica metadata between repositories. While moving the replica metadata is not required when changing which repository a replication job uses, moving the metadata will eliminate the need for a lengthy "calculating disk digest" task after th...

Unable to Back Up Disk X: Due to Invalid Partition Table

Challenge The backup job fails with the following error: Unable to back up disk X: due to invalid partition table Cause The error is caused by a volume type with no partition table and is not supported by Veeam Agent for Microsoft Windows. In Windows Disk Management, the volume looks like a commo...

How to Change the Veeam ONE Monitor Performance Cache Location

Purpose This article documents how to change the location where Veeam ONE stores the performance cache data. Solution Method 1: Change Performance Cache Location via the Settings Utility Veeam ONE Server Settings Performance Cache Method 2: Change Performance Cache Location via Registry Value 1. ...

Slow Restore Performance With Direct SAN Mode

Challenge When performing an Entire VM Restore or Virtual Disk Restore using Direct SAN Restore, the performance may be sub-optimal when the restored Disk Type Setting is set to Thick lazy zeroed. Cause When using Direct SAN to restore a disk with its disk type set to Thick lazy zeroed, overall...

Release Notes for Veeam Backup & Replication 8.0 Update 2b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 2b Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.201...

Release Notes for Veeam Backup & Replication 8.0 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 1 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817 or 8.0.0.831 prior to installing...

Connection forcibly closed by remote host

Challenge While a job is processing, a job may intermittently fail while sending data from the source proxy to the target proxy/repository server with: srv| ERR |Server session thread has failed. srv| |An existing connection was forcibly closed by the remote host Cause This is related to a...

Free ESXi for VMware is not supported

Challenge A job fails with the error: Your Veeam Backup license does not allow processing of free ESXi. Copy Cause As detailed in the Platform Support page of the User Guide: Free ESXi is not supported. Veeam Backup & Replication leverages vSphere and vStorage APIs that VMware disables in free...

When you open the nworks Web UI in a browser, you see a blank screen.

When you open the nworks Web UI in a browser, you see a blank screen instead of the logon screen/management screen. You may also see a Java exception stating that you need to add the site to the Trusted Sites zone...

Build Numbers and Versions of Veeam Plug-In for Xen

This KB article lists all versions of the Veeam Plug-In for Xen and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Xen 1 Releases Veeam Plug-In for Xen 1.0 Included with Veeam Backup & Replication 13.1 | 13.1.0.295 | 2026-07-29...