EFS Backup Policy Fails With "Not authorized to perform DeleteRecoveryPoint"

Challenge An EFS Backup Policy fails with the message: User: arn:aws:sts:::assumed-role/VEEAM-BACKUP-FOR-AWS-IAM-ROLE-NAME/VeeamBackupSession is not authorized to perform: backup:DeleteRecoveryPoint on resource: arn:aws:backup:AWS-REGION::recovery-point: with an explicit deny in a resource-based...

Backup error: "The instance configuration for this AWS Marketplace product is not supported."

Challenge The backup of an EC2 instance fails with the following error: Processing "instance-name" failed: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating...

Access Denied Error After Migrating Configuration from MFA-Enabled Server

Challenge After performing Configuration Restore using the Migration mode from a Configuration Backup created by a Veeam Backup & Replication server that had MFA enabled, login attempts using local accounts cause the Veeam Backup & Replication Console to display the error: Failed to connect to...

Release Information for Veeam Backup for Google Cloud 4 Patch 1

Requirements Before installing this patch, please confirm that you are running Veeam Backup for Google Cloud 4 build 4.0.0.1072. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in...

Intermittent SAP HANA Log Backup Monitoring Failures

This article documents an error that may occur during an SAP HANA Log Backup. Challenge SAP HANA log backup monitoring fails to detect log backups during monitoring intervals. The following warning message precedes the RPO violation error in the action log for the log backup monitoring job: Curre...

Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veeam Backup & Replication

Purpose It is important to remember that Veeam Backup for Microsoft 365 and Veeam Backup & Replication are separate backup products designed to operate separately from each other. However, both Veeam Backup for Microsoft 365 and Veeam Backup & Replication utilize Veeam Explorers as secondary...

Mounting SMB Share During AIX Bare Metal Restore Results in Inaccessible Data on Restored Machine

Challenge After mounting a CIFS/SMB mount in the Bare Metal Restore environment, data on some VG aren't accessible in the restored system. Cause This issue occurs because affected VG's major device number in /dev doesn't match information within ODM. Detailed Cause: Before a CIFS/SMB share can be...

Veeam Backup & Replication Communication With Azure Proxy Fails With "The RPC server is unavailable"

Challenge When attempting to add an Azure Restore Proxy Appliance to Veeam Backup & Replication or performing a Restore to Microsoft Azure using an Azure Restore Proxy Appliance, the following errors may occur: When attempting to add an Azure Restore Proxy Appliance: Failed to save Azure proxy...

Veeam Backup for Nutanix AHV Proxy Appliance failure to update to v3

Challenge After installing Veeam Backup & Replication 11a 11.0.1.1261, one or more of the following may occur: An AHV Backup Proxy is listed as Unavailable in the Veeam Backup & Replication console. The AHV Backup Proxy's Web Console dashboard lists the backup server as unavailable. Accessing the...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4222

This patch is superseded by Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 prior to installing this Cumulative Patch. You can check this under Help and Support About in the Veeam Backup for...

Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language

Challenge Export reports sent by Veeam Explorer for Microsoft Exchange are illegible or unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Explorer for Microsoft Exchange uses UTF-16 character encoding, and the issue appears under followi...

Veeam Agent for Microsoft Windows: How to Setup Exclusion and Inclusion Masks

Resources Veeam Agent for Microsoft Windows Standalone: Use Filters to Define File-Level Backup Scope Veeam Agent Management: Using Filters in Backup Jobs for Windows Computers If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam...

How to Migrate Veeam Agent Backup Files to Cloud Connect Repository

Purpose This article documents the available methods to migrate backup data from Standalone deployments of Veeam Agent for Microsoft Windows or Veeam Agent for Linux from a non-Cloud Connect Repository to a Cloud Connect repository, allowing the original backup job to continue utilizing that back...

Veeam ONE Remote Code Execution Vulnerabilities

Challenge Vulnerabilities in Veeam ONE Agent components residing on Veeam ONE and Veeam Backup & Replication servers allow executing malicious code remotely without authentication. This may lead to gaining control over the target system. Severity : critical CVSS v3 score : 9.8 Cause Veeam ONE Age...

Veeam Backup for Microsoft 365 4b cumulative patch KB3119

Challenge Veeam Backup for Microsoft 365 4b cumulative patch KB3119. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 4b build...

Data corruption due to unreliable SMB (CIFS) shares

Challenge Storages that use the SMB CIFS protocol without the continuous availability and write-through features can cause data corruption in case of technical outages. This can lead to restore or backup problems. Cause If shares operate without the continuous availability feature in the...

How to set up multi-factor authentication (MFA) for Veeam Agent for Microsoft Windows

Article Applicability This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6. As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage...

Veeam Backup for Microsoft 365 Support for Microsoft Office 365 Multi-Geo Tenant

Purpose This article documents Limitations and Considerations when using Veeam Backup for Microsoft 365 to protect Microsoft 365 with the Multi-Geo feature enabled. Solution Veeam Backup for Microsoft 365 6.0 and newer The Multi-Geo feature is fully supported but has the following limitations:...

File to tape job significantly slows down due to garbage collection operations

Challenge A file to tape job significantly slows down after some time of processing. The source disks and the Veeam database are under a low load, CPU is not overloaded either. Available RAM on the Veeam server is around 10% or lower. Cause When available RAM on the Veeam server reaches a certain...

How to Create Custom Backup Policy IAM Role

The Backup Policy IAM role is used to run the following backup operations: Enumerating of the resources.Taking EBS snapshots of selected EC2 instances volumes.Creating volumes from snapshots.Attaching...

How to add SMB repository to Veeam Backup for Microsoft 365

Planned Feature Deprecation Veeam Backup for Microsoft 365 support for SMB-based repositories will be deprecated in a future version. For more information, see KB4567: Planned Veeam Backup for Microsoft 365 Feature Deprecation. Experimental Support SMB repository is considered as experimental...

Migrating VAO 1.0 Deployment to Version 2.0

Challenge Upgrade of Veeam Availability Orchestrator to version 2.0 is not supported. However, you have an option to migrate your VAO 1.0 configuration to version 2.0 with minimal downtime. This KB article briefly describes architectural changes introduced in 2.0 version and provides step-by-step...

Veeam Backup Enterprise Manager RESTful APIs Upgrade Instructions

Challenge Veeam Backup & Replication 9.5 Update 4 RTM is not compatible with the previous versions of API. Some integration may not work as expected. Cause Update 4 has introduced new Product functionality that requires extended API and incremented the required request version to v14. Solution Th...

Procedure to migrate a Cloud Connect tenant to vCloud Director

Challenge SPs who have vCloud Director deployed in their infrastructure can expose vCloud Director resources as cloud hosts for tenant VM replicas. This article describes a procedure of migrating existing tenants to vCloud Director. Solution On the Tenant side: 1. Delete all Cloud Backup and...

"Failed to detach SCSI lun" errors in vSphere after finishing Instant Recovery or File-level restore from storage snapshots

Challenge You might see "Failed to detach SCSI lun" errors in vSphere during the unexport phase when restoring items file-level restore from storage snapshot or doing an Instant Recovery from storage snapshot because of certain VMware behaviour. Both types of the restores include a step when...

Veeam Service Provider Console – Compile and Upload Server Logs

Purpose This article provides information about collecting Veeam Service Provider Console logs. Solution The log collection procedure for Veeam Service Provider Console is documented in the User Guide: Downloading Veeam Service Provider Console Logs Tip: Use the Archive button in the top-right of...

File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33

This issue is related to a known kernel bug and affects any version of Veeam Agent for Linux. Challenge When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error: FUSE mount is not supported on kern...

Failed to open VM attachment

Challenge Veeam ONE generates "Failed to open VM attachment" alarm. Cause Veeam ONE triggers " Failed to open VM attachment" alarm when the following Windows events are registered on the Hyper-V host: 12290 Microsoft-Windows-Hyper-V-Worker 12290 Microsoft-Windows-Hyper-V-SynthStor 12290...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

Unable to install VAC management agent on Cloud Connect server after VAC migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect VCC server that was managed by the previous installation: Failed to install management agent on the Cloud Connect serv...

How to Restore from Microsoft Exchange 2007 with Veeam Backup and Replication

Challenge This KB article documents the procedure for restoring Exchange 2007 application items using a Surebackup job with export to PST. Please note that as of April 2017, Microsoft no longer supports Exchange 2007. As such, steps 7 and 8 of this process are no longer supported by Veeam Technic...

Full VM restore to a new Datacenter cause deletion of production VM if the name of recovered VM will match production VM name

Challenge Production VM will be deleted without warning if following conditions are met: 1. Full VM restore to vCenter Datacenter, different from original VM Datacenter, VM was running under. 2. Name of recovering VM coincide with existing VM in production. Cause Based on VmWare architecture, it...

How to migrate Veeam Backup & Replication or Veeam Backup Enterprise Manager

Veeam Backup & Replication Migration Details regarding Veeam Backup & Replication migration are now fully documented in the product user guide. Please review the following documentation: Migrating Veeam Backup & Replication to Another Server Other Migration Types: Migrating Veeam Backup &...

How To Export Windows Event Logs

Purpose When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of...

0x80042327 or Error: VSSControl: -2147212505

Challenge You receive the following error on backup or replication processes during VSS guest processing: 0x80042327 or Error: VSSControl: -2147212505 Solution 0x80042327 translates to the VSS error "VSSEREBOOTREQUIRED". This error is reflecting that the system is pending reboot due to an...

Health Service (Monitoring Host) Handle Count has exceeded the threshold

Challenge The following alerts about handle counts on the collector server are raised: Health Service Monitoring Host Handle Count has exceeded the threshold Health Service Handle Count has exceeded the threshold Cause The monitors raising the mentioned alerts ensure that the "Process\Handle Coun...

Patch 1 Release Notes for Veeam Backup & Replication 6.1.0.181

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.1.0.181. All patches are cumulative so each below fix is contained in this patch. Cau...

Surebackup VDDK error: 16064. Host is not licensed for this feature

Challenge When SureBackup job is running against Domain Controller, Veeam B&R server is unable to access disk of the target machine. The following error can be seen in the log: VDDK error: 16064.Host is not licensed for this feature 25.05.2011 07:53:34 Info AP Client error: Failed to open VDDK di...

Internet Access From Virtual Lab

Purpose This article documents how to enable machines operating within the Virtual Lab isolated network to access the internet. Solution The function documented in this KB enables the virtual lab proxy appliance to act as an internet proxy. This proxy function only passes web browser traffic. Thi...

Failed to open VDDK disk error in Virtual Appliance mode, IDE virtual disks not supported

Processing the VM with IDE virtual disks in VA/hotadd mode fails...

Veeam Software Appliance/Veeam Infrastructure Appliance — Updater Component Vulnerability

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

SCVMM Server Component Upgrade Fails After Upgrading to Veeam Backup & Replication 13

Challenge After upgrading Veeam Backup & Replication to version 13, attempts to upgrade the remote components on a highly available System Center Virtual Machine Manager SCVMM management server using the Veeam Backup & Replication Console fail with the following error: Failed to create persistent...

List of Security Fixes and Improvements in Veeam Kasten for Kubernetes

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Kasten for Kubernetes. This article aims to provide our customers' security and compliance teams with detailed information on security improvements. Full product release notes...

Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error.

Challenge After upgrading to Veeam Backup for Microsoft 365 8.2 or 8.3, jobs fail with the erorr: Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error. Cause This issue occurs because various one-time PostgreSQL queries that the software...

SureBackup Job Displays Error "PowerShell is not installed on this computer."

Challenge A Veeam Backup & Replication 12.x SureBackup job, utilizing a PowerShell script as part of testing, fails with the error: SureBackup JobName ScriptTests End 'Custom script 1: name $scriptName, failed - PowerShell is not installed on this computer ' Cause This issue occurs for machines...

Search Best Practices in Veeam Data Cloud for Microsoft 365

New Search Experience for Veeam Data Cloud for Microsoft 365 We are excited to announce the initial rollout of our new search feature, designed to significantly improve the speed and efficiency of your search experience. The new search supports deleted item recovery and restore point search witho...

Veeam Backup for Salesforce Built-In Updater Not Finding Updates

Challenge In Veeam Backup for Salesforce v1, the Updater displays no updates available despite the fact that newer versions are available. Cause The updater fails to identify new updates as being available because of an expired or incorrect GPG key used to verify package integrity. Without the...

Proxmox VE Compatibility with Veeam Backup Server OS Server 2012 and 2012 R2

Article Applicability This article is relevant only when the machine where Veeam Backup & Replication is installed uses either Server 2012 or Server 2012 R2. Challenge After adding Proxmox VE PVE hosts to Veeam Backup & Replication, the workers are deployed, but the testing phase fails with the...

Imagestream Export or Restore Fails With "error writing layer: no space left on device"

Challenge Export Action or Restore Action of OpenShift Imagestream fails with the following error: Failed to exec command in pod: command terminated with exit code 1.stdout: error writing layer: write/var/lib/image//blobs/sha256/: no space left on device Cause During the export or restore of an...

There was a problem validating the profile: Repository not found.

Challenge Repository not found error while adding Veeam Repository in Veeam Kasten for Kubernetes despite verifying the repository in the Veeam Backup & Replication Console. Cause The 'Repository Not found' issue can happen in multiple scenarios. Most of the cases are due to repository Permission...