Veeam Support Statement Regarding SQL 2012 LocalDB EOL

Details When operating in Standalone or Managed by agent mode, Veeam Agent for Microsoft Windows version 5 and all previous versions utilize Microsoft SQL Server 2012 Express LocalDB. Microsoft has announced that SQL Server 2012 will reach End-of-Life on July 12, 2022. However, Veeam Agent for...

My Account Portal "Recovery email for case contact" Guide

Purpose The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer'...

Veeam Explorer for Oracle restore fails with: "You have new mail in /var/spool/mail/root"

Challenge Restoring an Oracle Database to a Linux server using Veeam Explorer for Oracle fails with: Error: Wrong SCP response: 1.scp: /root You have new mail in /var/spool/mail/root/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx: No such file or directory Copy Log Example Uploading file Unix mask: 0766,...

Veeam Primary Storage Integration processing overview

Challenge Customers seeking new storage systems may want to consider Veeam's storage integration and special processing and compare systems...

How to Configure Bypass Rules for Veeam Backup for Microsoft 365 Internet Proxy Setting

Purpose This article describes how to configure a bypass list for the Internet Proxy configured within Veeam Backup for Microsoft 365. Solution How it Works The Internet Proxy Bypass configuration list uses regular expression regex to define which domains Veeam Backup for Microsoft 365 should...

"400 - Bad request - Value cannot be null. Parameter name: token" when performing Microsoft Teams backup

Challenge Microsoft Teams backup may fail with "400 - Bad request - Value cannot be null. Parameter name: token" error. Cause If a user never opened the Files tab of a team channel in Microsoft Teams, this tab is not linked to the Files document library in a corresponding SharePoint team site. In...

Release Information for Veeam Backup for AWS 3.0 patches

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v3 Patch 1, your build version will be 3.1.0.57...

Backup Jobs Fail After RDX Cartridge Is Swapped

Challenge When a backup repository is backed by an RDX removable storage device, the backup job may fail after the cartridge is swapped because the previously written backup file cannot be found on the new cartridge. Cause This issue occurs because repositories are not configured to be backed by...

“Secondary index is corrupt" error in ConnectWise Manage plugin after upgrading to Windows 10 version 2004

Challenge After upgrading the machine where Veeam Service Provider Console is installed to Windows 10 version 2004, ConnectWise Manage plugin stops working with the following error: "Secondary index is corrupt. The database must be defragmented or the affected index must be deleted. If the corrup...

How to Create IAM Role for Veeam Backup for AWS using Access Keys

How to create the required IAM role using Add IAM Role wizard and Access Keys...

Veeam Backup for Microsoft 365 Modern App-Only Authentication Limitations

Information Veeam Backup for Microsoft 365 v8 and higher Due to Microsoft's deprecation of Basic Authentication, the only option available when adding a new Microsoft 365 organization to Veeam Backup for Microsoft 365 v8 is Modern App-Only Authentication. Veeam Backup for Microsoft 365 v7 and v7a...

How to enable Fast Clone functionality with Veeam Availability for Nutanix Mine

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge Fast Clone is the Veeam Backup &...

How to set up multi-factor authentication (MFA) for Veeam Agent for Microsoft Windows

Article Applicability This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6. As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage...

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

Challenge The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed. Cause The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas...

Secondary storage backup stops working after NetApp MetroCluster switchover

Challenge After the MetroCluster switchover a backup job with the SnapVault or SnapMirror specified on the Secondary Target tab cannot update these relationships. Cause Unfortunately this is a bug in the OnTap Data Management software. In the event of a switchover Veeam Backup&Replication cannot...

USB Device is Not Backed Up by Veeam Agent for Microsoft Windows

Challenge A USB storage device attached to a Windows machine is not backed up by Veeam Agent for Microsoft Windows despite the "Include external USB drives" option being selected. Cause Due to limitations within the Microsoft VSS functionality, creating a shadow copy of a removable device, such a...

Release Notes for Veeam Backup & Replication 9.5 Update 4b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 4b Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

Migrating VAO 1.0 Deployment to Version 2.0

Challenge Upgrade of Veeam Availability Orchestrator to version 2.0 is not supported. However, you have an option to migrate your VAO 1.0 configuration to version 2.0 with minimal downtime. This KB article briefly describes architectural changes introduced in 2.0 version and provides step-by-step...

Performance Impacts of Deduplicated Storage Systems

To learn about Deduplication Appliance Best Practices, visit KB1745. Challenge The following Veeam technologies are dependent on primary backup storage random I/O performance: Instant Recovery VM/Disk/NAS/Databases Windows and Linux File Level Recovery Application Restore Cloud Tiering Cloud...

Veeam Backup Enterprise Manager RESTful APIs Upgrade Instructions

Challenge Veeam Backup & Replication 9.5 Update 4 RTM is not compatible with the previous versions of API. Some integration may not work as expected. Cause Update 4 has introduced new Product functionality that requires extended API and incremented the required request version to v14. Solution Th...

Backup job fails with a SQL VSS Writer error after installing ACT! Software

Article Applicability This article is only applicable to a scenario involving all four of the following: 1. A Backup Job using Application-Aware Processing 2. A Guest OS with ACT! Software Installed 3. This VSS error: Writer's state: VSSWSFAILEDATPREPARESNAPSHOT. Error code: 0x800423f4. 4. This...

Veeam ONE Reporter error "Failed to RetrieveProperties: Insufficient privileges"

Challenge Veeam ONE Reporter shows the following error message during the Object properties collection task: 2018-01-08 03:00:10.3791 ERROR 5984 18 EXCEPTION: Permission to perform this operation was denied. 2018-01-08 03:00:12.9585 ERROR 5984 18 EXCEPTION: Failed to RetrieveProperties: ""...

Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33

This issue is related to a known kernel bug and affects any version of Veeam Agent for Linux. Challenge When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error: FUSE mount is not supported on kern...

Unable to install VAC management agent on Cloud Connect server after VAC migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect VCC server that was managed by the previous installation: Failed to install management agent on the Cloud Connect serv...

Window Server does not boot because of stuck MPIO/SCSI registry records in SYSTEM hive

Challenge When storage snapshot gets mounted to proxy Windows creates multiple registry records in: HKLM\SYSTEM\ControlSet001\Enum\MPIO HKLM\SYSTEM\ControlSet001\Enum\SCSI when windows mpio is disabled The problem is that when storage snapshot gets unmounted Windows does not clean up registry...

Manual Firewall changes for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes making manual firewall changes for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes using a predefined VMware ESXi extension please review KB2298. HyperFlex Version Specific Article...

Unable to set acceptance level of partner due to installed VIBs having a lower acceptance level.

Article Repurposed Before this article's update in 2025, this article contained information about "Creating a VMware ESXi extension VIB for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing." Those directions were removed as the VIB extension only needed to be created for...

A full backup is created when the RDX cartridge is changed

Challenge When an RDX storage is used as a repository in Veeam Backup & Replication, and a backup job from Veeam Agent for Microsoft Windows is targeted at it, a new backup chain will start each time the RDX cartridge is changed. Cause The behavior is by design. More information is available in t...

Scale-Out Backup Repository Free Space Calculation

Challenge Jobs running to a Scale-Out Backup Repository report "No scale-out repository extents have sufficient disk space to store the backup file, " even though some of the extents have adequate free space. Cause At the beginning of a job, if no other jobs are running, Veeam Backup & Replicatio...

Full VM restore to a new Datacenter cause deletion of production VM if the name of recovered VM will match production VM name

Challenge Production VM will be deleted without warning if following conditions are met: 1. Full VM restore to vCenter Datacenter, different from original VM Datacenter, VM was running under. 2. Name of recovering VM coincide with existing VM in production. Cause Based on VmWare architecture, it...

Unable to Back Up Disk X: Due to Invalid Partition Table

Challenge The backup job fails with the following error: Unable to back up disk X: due to invalid partition table Cause The error is caused by a volume type with no partition table and is not supported by Veeam Agent for Microsoft Windows. In Windows Disk Management, the volume looks like a commo...

How to Collect SQL Logs for Deadlock

Challenge To gather logs for SQL Deadlock troubleshooting. Cause Database actions can, in certain circumstances, cause deadlock issues. Solution Using SQL Server Management Studio Tools SSMS perform the following: 1. Connect to the Veeam Backup & Replication configuration database. 2. Expand...

Windows VSS Writers and Corresponding Service Names

Purpose This article documents VSS Writers and their corresponding Windows services. For more information, reference Microsoft's In-Box VSS Writers article. Solution VSS Writer Name | Service Name | Service Display Name ---|---|--- ASR Writer | VSS | Volume Shadow Copy BITS Writer | BITS |...

Cannot find a restore point newer than the seed

Challenge The replication job completes with the warning: Cannot find a restore point newer than the seed Cause This warning occurs when the replication job has been: configured to seed from a repository that contains seed backup files that are as current as the backup job that generated them. or...

Veeam doesn't clean up temporary datastore in vSphere after restore from NetApp storage snapshot

Challenge After completing one of the restore options available for NetApp storage snapshot, you may notice that the temporary datastore under the name "snap--" is still mounted on the ESXi hosts with inactive status. See the screenshot below for an example: After a manual rescan of the storage...

Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

Hyper-V backup job fails to create shadow copy with default shadow storage limit

Challenge Backup or replication of a Hyper-V VM fails. In the Windows event logs on the Hyper-V host server, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

Veeam ONE Monitor performance data collection times out

Challenge You are facing the following configuration issue: Veeam ONE Monitor performance graphs show the No Data Available message. Cause VeeamDCS.log file contains the following errors: ​Collecting thread has failed to initialize The operation has timed out and will be stopped Collecting thread...

Re-IP fails on Windows 2003/2008 servers.

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Transaction was deadlocked

When trying to delete backups in Veeam console, occur error "Transaction Process ID xx was deadlocked on lock."...

Internet Access From Virtual Lab

Purpose This article documents how to enable machines operating within the Virtual Lab isolated network to access the internet. Solution The function documented in this KB enables the virtual lab proxy appliance to act as an internet proxy. This proxy function only passes web browser traffic. Thi...

Failed to open VDDK disk error in Virtual Appliance mode, IDE virtual disks not supported

Processing the VM with IDE virtual disks in VA/hotadd mode fails...

Job Fails Due to Quiesced Snapshot Creation Failure

Challenge A Backup or Replication job for a VMware Virtual Machine fails with either of the following errors: Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef "vm-", timeout "1800000", snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It...

When you open the nworks Web UI in a browser, you see a blank screen.

When you open the nworks Web UI in a browser, you see a blank screen instead of the logon screen/management screen. You may also see a Java exception stating that you need to add the site to the Trusted Sites zone...

How-to Restore Lost Access to Cache Database After Using Custom SSL Certificate

Article Applicability This article is relevant only if the Veeam ONE deployment uses a custom SSL certificate, and not the one generated by the Veeam ONE installer. The error shown in the challenge section can also occur if the Veeam ONE Caching Service cannot access the PostgreSQL instance that...

File-Level Recovery (FLR) in Veeam Kasten for Kubernetes

Purpose This article documents how to perform enterprise-grade protection and granular recovery of Kubernetes workloads using Veeam Kasten for Kubernetes integrated with Veeam Backup & Replication VBR. It provides step-by-step guidance on creating backup policies, exporting backups to VBR, and...

Support for AWS Elastic VMware Service (EVS) with Veeam Backup & Replication

Support Statement Veeam Backup & Replication fully supports AWS Elastic VMware Service EVS, treating it as a standard vSphere environment. Built on VMware Cloud Foundation VCF 5.2.x, EVS provides customers with comprehensive administrative access to vCenter, NSX, and other essential VMware...

Search Best Practices in Veeam Data Cloud for Microsoft 365

New Search Experience for Veeam Data Cloud for Microsoft 365 We are excited to announce the initial rollout of our new search feature, designed to significantly improve the speed and efficiency of your search experience. The new search supports deleted item recovery and restore point search witho...

Support Statement - Microsoft's Retirement of Basic SKU Public IP Addresses

Challenge Due to Microsoft's deprecation of Basic SKU Public IP addresses, starting on March 31st, 2025, the following product features that utilize the Basic SKU Public IP address will be impacted: Veeam Backup & Replication The Archiver Appliance used by an Object Storage Repository for Microso...