Fixing Restore Failures Due to QEMU Machine Version

Challenge When attempting to restore a VM with a QEMU version lower than 10 and disks in QCOW2 format to a Proxmox VE v9 node, the following error occurs: 16.09.2025 10:25:28 Error Linux-8.0 : Failed to reach the hypervisor. Error output: storage for 'local-LVM:vm-42-disk-1.qcow2' is configured...

Support for AWS Elastic VMware Service (EVS) with Veeam Backup & Replication

Support Statement Veeam Backup & Replication fully supports AWS Elastic VMware Service EVS, treating it as a standard vSphere environment. Built on VMware Cloud Foundation VCF 5.2.x, EVS provides customers with comprehensive administrative access to vCenter, NSX, and other essential VMware...

Release Information for Proxmox Virtual Environment Plug-In v12.1.1.1024

Requirements This update to the Proxmox Virtual Environment Plug-In for Veeam Backup & Replication requires: Veeam Backup & Replication build 12.2.0.334 You can check the build number in the Veeam Backup & Replication Console's Main Menu ≡ under Help About. Proxmox Virtual Environment Plug-In for...

Proxmox VE Compatibility with Veeam Backup Server OS Server 2012 and 2012 R2

Article Applicability This article is relevant only when the machine where Veeam Backup & Replication is installed uses either Server 2012 or Server 2012 R2. Challenge After adding Proxmox VE PVE hosts to Veeam Backup & Replication, the workers are deployed, but the testing phase fails with the...

Veeam Kasten for Kubernetes - Used Ports

Purpose This article provides information regarding network ports that are used for different internal services of the Veeam Kasten for Kubernetes application. Solution The following information of Veeam Kasten for Kubernetes services and network ports associated with them will help with port...

How to Configure Veeam Kasten for Kubernetes Dashboard to Use a New Certificate

Purpose This article documents how to troubleshoot and replace the certificate used by the Veeam Kasten for Kubernetes Dashboard. Scenario Example The Veeam Kasten for Kubernetes Dashboard becomes inaccessible due to an expired certificate, resulting in an HTTP ERROR 401 , indicating a lack of...

Changes to eDirectory May Not Appear in File Level Restore for OES 2023 and later

Challenge When performing a Linux File Level Restore, using a helper appliance, to restore the database for eDirectory on OES 2023 and higher, the most recent state of the database found within the restore point lacks changes made just before the backup job ran. Cause This happens because the...

Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues

Purpose This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related to the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases i...

OneNote File Remains in an Archive State After Saving From Backup

Challenge After using the Save document function to save a OneNote Notebook as a file, attempting to open the resulting .onepkg file using on-premises OneNote, most notably in OneNote 2016 and OneNote 2019, the following warning is observed: This section can't be edited because it's in an archive...

How to Create a Salesforce Connected App to Connect Veeam Backup for Salesforce to Salesforce.com

This article was designed to compliment the Veeam Backup for Salesforce User Guide Deployment Performing Initial Configuration Step 5. Create Connected App Purpose This article documents how to create a Connected App in Salesforce to integrate with Veeam Backup for Salesforce via Salesforce API. ...

How to Re-Initialize Veeam Backup for Salesforce Configuration Database Connection

Purpose This article documents how to change which account Veeam Backup for Salesforce uses to connect to its configuration database. Solution Scenario 1: Change Database Credentials When Existing Connection is Functioning This scenario assumes the current connection to the database is valid and...

XSS Vulnerability in Veeam Management Pack for Microsoft System Center v8

Vulnerability Details A reflected DOM-Based XSS vulnerability has been discovered in the Help directory of Veeam Management Pack for Microsoft System Center 8.0. This vulnerability could be exploited by an attacker by convincing a legitimate user to visit a crafted URL on a Veeam Management Pack...

Release Information for NEC Storage V Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NEC V Series Plug-In v2.2.271, make sure that you are running Veeam Backup & Replication...

Unable to use Veeam Agent for IBM AIX after LIBPATH variable has been changed

Article Applicability This article is relevant only to Veeam Agent for IBM AIX 13.0.2.2108 and lower. Starting in Veeam Agent for IBM AIX v13.1, the software resolves LIBPATH conflicts by configuring necessary aliases. Challenge In IBM AIX, it is possible to change the LIBPATH variable globally...

GPG error: The following signatures were invalid: KEYEXPIRED

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge For the products of specific versio...

Palo Alto Cortex XDR causes Veeam Agent SQL LocalDB to crash

Challenge The Cortex XDR agent Traps agent by Palo Alto Networks is installed on a server or a workstation. The following error message appears during the backup process. Error Microsoft SQL server hosting the configuration database is currently unavailable. Possible reasons are heavy load,...

Backing Up Hyper-V Guest Cluster Based on VHD Set

Challenge VHD Set is a new shared Virtual Disk model for guest clusters in Windows Server 2016 and later. VHD Set files can be included in application-consistent checkpoints and backed up, but there are some limitations. Cause Please make sure the following requirements are met: Each guest VM...

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

Challenge When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with: You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, whi...

Veeam Backup & Replication Console Fails to Open After a Hostname Change

Article Applicability This article very specifically applies to Veeam Backup & Replication using the installer-deployed Microsoft SQL Server Express instance. After changing the Veeam Backup Server hostname, the SQL connection settings in the registry may still reference the old hostname. Startin...

How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"

Purpose This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable. Solution Ensure the Collectors are connected to the vCenter On the Collector server, confirm that the 'Veea...

How to Restore from Microsoft Exchange 2007 with Veeam Backup and Replication

Challenge This KB article documents the procedure for restoring Exchange 2007 application items using a Surebackup job with export to PST. Please note that as of April 2017, Microsoft no longer supports Exchange 2007. As such, steps 7 and 8 of this process are no longer supported by Veeam Technic...

Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

SureBackup Fails After MS Update KB3139914

Challenge SureBackup script tests fail as seen below: Info SureBackup VMNAME ScriptTests Begin 'Predefined script 1: name DNS Server, starting...' Error Failed to create process with net logon ERRORENVVARNOTFOUND System.Exception This is the DNS Script test specifically. The various script tests...

Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

Error "Unable to communicate with the remote host, since it is disconnected." with replication or restore

Article Applicability The error, "Unable to communicate with the remote host, since it is disconnected. " may occur for many reasons, some more straightforward than others. This article is specifically related to a more obscure scenario where the destination ESXi host runs a vSphere version that...

Patch 3 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.5.0.106 / 6.5.0.109 / 6.5.0.128. This patch is cumulative and contains fixes from Pat...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

"The given key was not present in the dictionary" error while opening nworks UI

"The given key was not present in the dictionary" error while opening nworks UI...

How to Test Manually Mounting the Veeam vPower NFS Datastore

Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...

Win32 error: The directory name is invalid.

VSS integration fails with the following error: Win32 error: The directory name is invalid...

List of Security Fixes and Improvements in Veeam Recovery Orchestrator

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Recovery Orchestrator. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help the...

Release Information for Dell SC Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell SC Series Plug-In v1.0.211, ensure that you are running Veeam Backup & Replication...

Required Package Changes in Solaris 10 and 11.3

Challenge Solaris 10 does not include the CA certificates required for S3 repository connections, nor does it natively provide OpenSSH with modern features. For secure S3 access and SSH communications with the Veeam Software Appliance VSA for Veeam Backup & Replication, you must install both...

Search Best Practices in Veeam Data Cloud for Microsoft 365

New Search Experience for Veeam Data Cloud for Microsoft 365 We are excited to announce the initial rollout of our new search feature, designed to significantly improve the speed and efficiency of your search experience. The new search supports deleted item recovery and restore point search witho...

Backup of Powered-Off VM in Proxmox Fails When HA Status is Stopped

Challenge The backup of a powered-off VM within a Proxmox environment where High Availability HA is enabled but the HA status is Stopped , fails with the error: Failed to perform backup: Failed to connect the NBD server to the hypervisor host. Cause The job fails because the High Availability HA...

Veeam Backup for Salesforce Built-In Updater Not Finding Updates

Challenge In Veeam Backup for Salesforce v1, the Updater displays no updates available despite the fact that newer versions are available. Cause The updater fails to identify new updates as being available because of an expired or incorrect GPG key used to verify package integrity. Without the...

Veeam Backup & Replication 12.1.2 Compatibility with vSphere 8.0 U3

Update 2025-03-31 The "Automatic vCLS VM Exclusion" limitation detailed below was resolved starting in Veeam Backup & Replication 12.2. The NSX-T 4.2 support limitation detailed below was resolved, and NSX-T 4.2.1 is supported fully starting in Veeam Backup & Replication 12.3.1. Support Statement...

How to Patch Veeam Kasten for Kubernetes CR used by Red Hat Marketplace Operator

Purpose This article provides an easy way to patch the Veeam Kasten for Kubernetes operand and make changes to the Veeam Kasten for Kubernetes configuration in an operator-based installation. Solution Veeam Kasten for Kubernetes is available for installation in an OCP cluster through either helm...

How to Configure Veeam Intelligent Diagnostics Log Location

Purpose This article documents how to change the location where Veeam Intelligent Diagnostics stores the logs it collects--allowing customers to configure both where those logs are stored temporarily on the Veeam Backup Server before being transferred to the Veeam ONE server and where those logs...

Veeam Data Cloud Authentication Error

Challenge On or after May 18th 2024, attempting to login to the Veeam Data Cloud VDC console using a previously functioning bookmark or outdated hyperlink may result in login errors, such as: Veeam Data Cloud encountered an error retrieving the user profile. Please try again and contact support i...

Access Denied Error After Migrating Configuration from MFA-Enabled Server

Article Applicability The issue documented in this article is relevant only to Veeam Backup & Replication 12.x. A similar issue occurs with Veeam Backup & Replication 13.x, and is documented in KB4898: Sign-In Error After Migrating Configuration From MFA-Enabled Server. Challenge After performing...

Possible Impacts of Removing the Machine Where Veeam Is Installed From a Domain

Purpose This article documents the most common side-effects customers may experience when removing the machine where Veeam Backup & Replication is installed from a domain. Solution Not all of the issues listed below may be experienced. These are all heavily dependent on the configuration of the...

SureBackup Ping Test Wrong Docker IP

Challenge A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker. Cause The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools. Solution To control which ...

Build Numbers and Versions of Veeam Agent for IBM AIX

This KB article lists all versions of Veeam Agent for IBM AIX and their respective build numbers. For more information on downloading the latest version of Veeam Agent for IBM AIX , visit: Veeam Agent for IBM AIX -- Current Version Download Page Veeam Agent for IBM AIX -- What's New Current Versi...

Oracle Instant Recovery fails with "Database is online. Failed to restore database files."

Challenge Instant Recovery of an Oracle DB with version 12.1-12.2 fails with the following error show in the console: Database is online. Failed to restore database files. Copy Veeam Log Example C:\ProgramData\Veeam\Backup\ExplorerStandByService\Logs\VEOR\InstantRecovery\session.log SSH output 3:...

Google Cloud VMware Engine (GCVE) Support Statement

Support Statement Google Cloud VMware Engine GCVE is a fully compliant and certified full-stack cloud infrastructure sold and supported by Google. You can natively deploy VMware vSphere-based workloads in a dedicated Software-Defined Data Center SDDC on Google Cloud and utilize the same...

Restore a deleted vCenter Server Appliance (VCSA) with High Availability (HA) enabled

Challenge You need to restore a vCenter Server Appliance VCSA with the original name and to the original location. Before the VCSA got corrupted or was deleted, High Availability HA was enabled in the VMware cluster. If HA remains active at the ESXi host level during the restore process, HA can...

Secondary storage backup stops working after NetApp MetroCluster switchover

Challenge After the MetroCluster switchover a backup job with the SnapVault or SnapMirror specified on the Secondary Target tab cannot update these relationships. Cause Unfortunately this is a bug in the OnTap Data Management software. In the event of a switchover Veeam Backup&Replication cannot...

Backup to Tape Job to the HPE LTO tape drives fails with "Tape error: '1117'" after upgrade to Veeam Backup & Replication 9.5 Update 4b

Challenge Backup and other operations to HPE LTO tape drives may constantly fail after installation of Veeam Backup & Replication 9.5 Update 4b 9.5.4.2866. Veeam fails to connect to the tape drive and returns the following errors: 18.07.2019 15:49:24 Warning TapeDrive alert: The tape drive has a...