How to Collect SQL Logs for Deadlock

Challenge To gather logs for SQL Deadlock troubleshooting. Cause Database actions can, in certain circumstances, cause deadlock issues. Solution Using SQL Server Management Studio Tools SSMS perform the following: 1. Connect to the Veeam Backup & Replication configuration database. 2. Expand...

A proxy VM may become inaccessible during hotadd backup

Challenge 'Hotadd' backup proxy virtual machine becomes inaccessible or powered off with the following possible symptoms: 1. Virtual machine randomly stops responding. 2. When guest operating system fails, there is no BSOD or kernel panic. 3. The vmx process of virtual machine fails or is killed ...

Total VMs Count in Infrastructure Overview Report

Challenge The Infrastructure Overview report shows different values between vCenter Servers Virtual Machines and Storage Number of VMs. Cause Here are the possible causes of such behavior: one VM is linked with more than one datastore; for the "vCenter Servers" templates are not counted; "Storage...

Storage vMotion of Instant Recovery fails with “The method is disabled by ‘’”

Challenge When attempting to migrate an Instant Recovery VM to a production datastore using VMware Storage vMotion, the following error occurs: The method is disabled by 'vm-' Call 'VirtualMachine.Relocate' for object 'vmname' on vCenter Server 'vCenterName' failed. Solution To correct this issue...

Cannot uninstall Veeam MP because Microsoft.SystemCenter.SecureReferenceOverride MP is dependent

Challenge During an attempt to uninstall Veeam Management Pack for Microsoft System Center a message appears stating that Microsoft.SystemCenter.SecureReferenceOverride MP is dependent on Veeam Base Discovery MP: Cause The Microsoft.SystemCenter.SecureReferenceOverride contains information...

Windows Repository with Data Deduplication error: "The requested operation could not be completed due to a file system limitation"

Article Applicability The error "The requested operation could not be completed due to a file system limitation " can occur for various reasons. This article highlights one possible cause that may occur when a Windows Repository is backed by an NTFS volume that uses Windows Data Deduplication and...

How to Relocate Veeam Backup & Replication Backup Files

Other Data Relocation-Related Articles KB2236 --Moving backup files to/from a Scale-Out Backup Repository. KB2321 -- Changing the backup location of Veeam Agent jobs operating in Standalone mode not directly controlled by Veeam Backup & Replication but targeting a Veeam Backup & Replication...

The user has not been granted the requested logon type on this computer

Challenge Although the nWorks service account has local administrator rights and is a member of the nWorks Enterprise Manager Accounts local group, nWorks Collector and Enterprise Manager cannot be installed, because the installer does not accept the specified service account. The following error...

Backup Jobs fail after upgrade from ESX to ESXi

Challenge After upgrading VMware servers, all backup jobs have the following error: "Invalid SoapPath link: "/vmfs/volumes/YourPath" 'Text' is an invalid XmlNodeType." Cause The issue occurs because we are not able to use local storage on an ESXi server as the target for a repository because...

Unable to Use the "Processes" Tab in Veeam ONE

Challenge The following message is displayed when opening the Processes tab in Veeam ONE Client for a Virtual Machine: Failed to connect to the Guest OS. Verify that server is up, running, and accessible to Veeam ONE server. Solution Please ensure that the prerequisites are met: VMware vSphere...

“Nvram” File is Missing on Target Replica Location

When a replication job starts, it fails right away with the following error message: External FIB refers to non-existing file. FIB: VMname.nvram...

Windows File Level Restore causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During File Level Restore, the Windows "blue screen" error occurs on the Veeam Backup Server. You cannot restore any guest OS files and Veeam Backup server crashes. Cause When restoring files with Windows File Level Restore from a backup or a replica, the Veeam Backup server crashes wit...

Unable to access the virtual machine configuration: Invalid datastore path

Challenge SureBackup/Instant Recovery session fails with the error: Unable to access the virtual machine configuration: Invalid datastore path Log Files list: Error Failed to register VM name 'XYZaf5107a9120c43e687c33c3d6f4c073c', is template 'False' System.Exception Error Unable to access the...

Release Information for Veeam Recovery Orchestrator 13 and Updates

Veeam Recovery Orchestrator 13 Releases 13.1.0.483 2026-07-29 Embedded component versions: Veeam Backup & Replication 13.1.0.411, Veeam ONE 13.1.0.7034 Release Notes What's New 13.0.3.26 2026-08-28 Embedded component versions: Veeam Backup & Replication 13.0.3.63, Veeam ONE 13.0.2.7159 Release...

Build Numbers and Versions of Veeam Plug-In for Sangfor aSV

This KB article lists all versions of the Veeam Plug-In for Sangfor aSV and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Sangfor aSV 1 Releases Veeam Plug-In for Sangfor aSV 1.0 Included withVeeam Backup & Replication 13.1 |...

How to Export Veeam Backup for Salesforce Data to Cloud or Local Storage

This article was updated on 2026-08-21 to document the new vbsf-export 1.0.0-27, which introduces support for export to local storage in addition to the previous cloud-only destinations. Purpose This article covers vbsf-export, a standalone utility that exports Salesforce backup data from a Veeam...

Support Statement — Impact of SharePoint Service Prioritization on Veeam Backup Performance

Article Applicability This article is regarding SharePoint Service Prioritization, a paid, consumption-based Microsoft Azure feature billed through the customer's Microsoft Azure subscription. It affects only SharePoint and OneDrive backup performance. Exchange Online uses a different throttling...

Release Information for Veeam Backup for AWS 10 Patches

Release Information 10.2.0.11 2026-08-25 What's New Security and Performance Third-party libraries and packages were updated to address their discovered vulnerabilities. Overall stability and product security have been improved. 10.1.0.41 2026-05-27 What's New Security and Performance Third-party...

Impact of Domain name or Hostname Change on Veeam Appliances

Challenge After changing the FQDN of a Veeam Appliance--either by adding it to a domain or changing its hostname--some operations may be impacted. Solution SAML Authentication May Stop Working After the host name of the Veeam Software Appliance is changed, the Service Provider SP information will...

Appliance Installer Error: "An unknown error has occured"

Challenge When installing a Veeam Infrastructure Appliance on a physical or virtual machine using a bootable USB device created from the JeOS ISO file, the following error occurs: An unknown error has occurred Cause This problem happens during installation, following the disk partitioning step, a...

Fixing Restore Failures Due to QEMU Machine Version

Challenge When attempting to restore a VM with a QEMU version lower than 10 and disks in QCOW2 format to a Proxmox VE v9 node, the following error occurs: 16.09.2025 10:25:28 Error Linux-8.0 : Failed to reach the hypervisor. Error output: storage for 'local-LVM:vm-42-disk-1.qcow2' is configured...

“Failed to retrieve certificate” When Adding AWS Snowball Edge Device

Article Applicability The error message documented in this article can also occur when the Service point specified is invalid or cannot be reached due to a firewall, which is documented in KB4328. This article is specifically regarding a situation in which the correct Service point has been...

Impact of Azure AD Graph Deprecation on Veeam Plug-In for Microsoft Azure

Challenge Data protection of Azure services may fail using any version of Veeam Plug-In for Microsoft Azure below v6 build number 6.0.0.234. Cause Starting February 1, 2025, Microsoft has retired Azure AD Graph. As a result, any application relying on Azure AD Graph will be unable to make request...

SharePoint and OneDrive Items May Not Be Displayed

Article Applicability The solution provided in this article requires Veeam Backup for Microsoft 365 8.1 or higher. The issue discussed in this article only occurs under particular circumstances. Review the Cause section closely. This article is marked as related to Veeam Backup for Microsoft 365 ...

Release Information for Veeam Plug-In for Microsoft Azure 7 Cumulative Patches

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure v7 build 7.0.0.467 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Vee...

Veeam Data Cloud for Microsoft Azure Release Information and Build Numbers

You are viewing an archived changelog for Veeam Data Cloud for Microsoft Azure. Changelog information has moved to a dedicated webpage, where you can find updates for all Veeam Data Cloud workloads in one place. Click here to visit the new changelog. This KB article lists all versions of Veeam Da...

Import Job Fails with "No kopia manifests found in the repository"

Challenge Import jobs fail with the error: No kopia manifests found in the repository Full error: "cause": "file": "kasten.io/k10/kio/collections/kopia/operations.go:144", "function": "kasten.io/k10/kio/collections/kopia.GetLatestSnapshot", "linenumber": 144, "message": "No kopia...

How to Clean Up Veeam Kasten for Kubernetes Orphaned Volumes on GKE k8s 1.28.x

Purpose This guide provides instructions on how to clean up Veeam Kasten for Kubernetes provisioned PVs that are not deleted, causing orphaned volumes in the GKE k8s 1.28 release. It has been observed on GKE running k8s 1.28, Veeam Kasten for Kubernetes provisioned PVs using in-tree provisioner...

How to Enable Changed Block Tracking for Guest Cluster on vSphere with Tanzu

Purpose Changed Block Tracking is a VMware feature that tracks changes in virtual disks. Veeam Kasten for Kubernetes uses this feature in vSphere with Tanzu Guest Clusters to efficiently back up Persistent Volumes. Enabling Changed Block Tracking in each Supervisor Cluster where Veeam Kasten for...

Release Information for Veeam Plug-In for Microsoft Azure 6 Patch 1

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure 6 build 6.0.0.234 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

Release Information for Veeam Backup for Nutanix AHV 5 Cumulative Patches

Important Note Due to a potential issue in Veeam Backup for Nutanix AHV 5.0, which may negatively affect backup chains under specific circumstances, it is strongly recommended that you prepare a maintenance window to upgrade to Veeam Backup for Nutanix AHV 5.1 as soon as you are able - prior...

Hotfix to Improve Handling of Self-Signed Certificates Used By On-Prem Object Storage with IAM/STS Endpoints, Agent, VM jobs, and Cloud Connect

Article Applicability The hotfix discussed in this article is only necessary when using an on-prem object storage appliance that utilizes self-signed certificates, and you are being affected in the ways described in the Resolved Issues section. If you are not experiencing the errors listed in thi...

'Unauthorized to make an AWS request.' When Using AWS Israel Region

Challenge When creating a new AWS S3 Object Storage Repository with the recently launched AWS Israel region il-central-1, configuring a Helper Appliance fails with the error: Unauthorized to make an AWS request. Cause This error occurs because the AWS SDK libraries used by Veeam Backup &...

Possible Impacts of Removing the Machine Where Veeam Is Installed From a Domain

Purpose This article documents the most common side-effects customers may experience when removing the machine where Veeam Backup & Replication is installed from a domain. Solution Not all of the issues listed below may be experienced. These are all heavily dependent on the configuration of the...

How To Configure Veeam Plug-in for SAP HANA to Support SAP HANA System Replication

Standalone Mode Plugin Deployment Only The configuration option documented in this article is only compatible with Standalone deployments of the SAP HANA Plugin. Managed deployments are not compatible with these modifications. Veeam Backup & Replication 13 Support for SAP HANA System Replication...

Build Numbers and Versions of Veeam Plug-In for AWS

This KB article lists all versions of the Veeam Plug-In for AWS and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for AWS 11 Releases Veeam Plug-In for AWS 11 Included with Veeam...

Build Numbers and Versions of Veeam Plug-In for Google Cloud

This KB article lists all versions of the Veeam Plug-In for Google Cloud and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for Google Cloud 8 Releases Veeam Plug-In for Google Cloud ...

Upgrade to Veeam Backup for Microsoft 365 6.0 Fails Due to Invalid Rest Service Certificate

Challenge Attempting to upgrade an existing Veeam Backup for Microsoft 365 installation to version 6.0 fails with the error: Failed to install the product An error occurred. See logs for details. Copy Article Applicability This article is relevant when the following error is found in the...

NAS Recycle Bin impact on Veeam Backup & Replication Repositories

Automatic Recycle Bin Exclusion Starting in Veeam Backup & Replication 12, the storage rescan operation will automatically exclude most recycle bin folders from being scanned. This improvement has reduced the occurrence of issues necessitating this KB article. However, some edge cases may exist...

How to Temporarily Disable Exchange Web Services Throttling

Purpose This article documents how to temporarily disable Exchange Web Services API throttling, potentially improving Exchange backup performance in Veeam Backup for Microsoft 365. Note: Throttling may only be disabled temporarily; this should be sufficient to allow Veeam Backup for Microsoft 365...

How to Configure Bypass Rules for Veeam Backup for Microsoft 365 Internet Proxy Setting

Purpose This article describes how to configure a bypass list for the Internet Proxy configured within Veeam Backup for Microsoft 365. Solution This procedure restarts services on the controller and backup proxies. Ensure that no backup or restore tasks are active before beginning. How it Works T...

Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host

Challenge While performing a Guest Files restore for "Linux and other..." the restore operation fails with the following error: Failed to mount restore point. Linux FLR appliance deploy failed Failed to connect backup datastore to the ESXi host Failed to add NFS datastore for NFS host, Failed to...

“Failed to access public folders. An internal server error occurred”

Veeam Support Knowledge Base answer to: Error: “Failed to access public folders. An internal server error occurred”...

Release Information for INFINIDAT Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing INFINIDAT Plug-In v1.2.6, ensure that you are running Veeam Backup & Replication...

Veeam Backup for Microsoft 365 4c cumulative patch KB3222

This patch has been superseded by Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.531 prior to installing this cumulative patch KB3222. You can check this under Help About in Veeam Backup for Microso...

"Value cannot be null. Parameter name: dnsName” Error when performing Infrastructure scans in Veeam Backup for AWS

For more information about Veeam Backup for AWS considerations and limitations, please review: Veeam Backup for AWS User Guide Planning and Preparation Considerations and Limitations Challenge When performing an infrastructure scan in Veeam Backup for AWS, you receive the following error: " Faile...

Release notes for Veeam Backup for Microsoft 365 4b

Challenge Release Notes for Veeam Backup for Microsoft 365 4b. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0 builds...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

Backup infrastructure missing in SCOM views after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After you upgrade to Veeam Backup & Replication 9.5 Update 4, MP for Veeam Backup & Replication monitoring views in SCOM no longer display backup infrastructure partially or completely. The following events can be found in the SCOM Windows event log on the affected Veeam Backup &...

Backup proxy that uses Virtual Appliance (HotAdd) mode and is installed on Microsoft Windows 2019 shows "Restart Required" message

Challenge When you log in to the Veeam backup proxy server interactively following the execution of a job using the hot add transport mode, you may get a notification from the OS prompting to restart the server. The notification can be one of the following: Your PC needs to be restarted to finish...