SureBackup Performance Considerations

Purpose This article provides advice and information on understanding and improving SureBackup performance. Solution SureBackup Performance Considerations The Repository where the backup files are stored, and the Mount Server used by that Repository, should be in the same data center as the ESXi...

How to change URL in Enterprise Manager notification email

Purpose This article documents how to change the URL listed in the Veeam Backup Enterprise Manager notification email. Example of Backup Enterprise Manager Notification Solution Back Up Database Before Making Changes Before making changes to the VeeamBackupReporting database, create a backup of t...

Job Planning

To ensure sufficient use of resources and faster job performance, it is important to plan your backup, replication and copying jobs...

Unable to access the virtual machine configuration: Invalid datastore path

Challenge SureBackup/Instant Recovery session fails with the error: Unable to access the virtual machine configuration: Invalid datastore path Log Files list: Error Failed to register VM name 'XYZaf5107a9120c43e687c33c3d6f4c073c', is template 'False' System.Exception Error Unable to access the...

Remote Registry Inaccessible to 2003 Server

Challenge VSS fails with the following error: Starting guest agent Cannot initialize information about the guest's system. Target host: xxx.xx.xxx.x. Cannot collect metrics about the guest's operation system. Cannot open sessions manager's registry key. Win32 error:Access is denied. Cause Typical...

Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported

When backing up Windows server, encounter the error "Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported."...

File is larger than the maximum size supported by datastore

Challenge The following error message occurs when attempting to create a VMware snapshot. File is larger than the maximum size supported by datastore The Veeam Backup & Replication job fails with the following error: CreateSnapshot failed, vmRef "vm-xxx", timeout "1800000", snName "VEEAM BACKUP...

Collection of events with multiple collectors

This KB clairifies collection of events with multiple collectors and offers suggestions to resolve...

Unstructured Data Backup from Google Cloud Storage fails with a Bad Request error

Challenge An Unstructured Data Backup of data from Google Cloud Storage added to Veeam Backup & Replication as an S3-Compatible Object Storage data source fails with the following error: Failed to perform object backup Error: Agent: Failed to process method NasMaster.ExecuteBackupProcessor: Faile...

External Client App (ECA) for Veeam Data Cloud — Adapting to New Salesforce Security Requirements

Support Statement Summary of Changes to Salesforce Security Protocols Salesforce has introduced new security protocols for third-party applications accessing Salesforce organizations. This change affects all third-party products that integrate with Salesforce, requiring those vendors to transitio...

Veeam Agent for Microsoft Windows Service Fails to Start After Upgrading .NET Components

Challenge After upgrading .NET components on a machine where Veeam Agent for Microsoft Windows is installed, the "Veeam Agent for Microsoft Windows" service fails to start. Windows could not start the Veeam Agent for Microsoft Windows service on Local Computer. Error 1053: The service did not...

Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error.

Challenge After upgrading to Veeam Backup for Microsoft 365 8.2 or 8.3, jobs fail with the erorr: Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error. Cause This issue occurs because various one-time PostgreSQL queries that the software...

Release Information for Veeam Backup for Microsoft 365 8.2 and Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...

Support Statement - Veeam Software Appliance Customizations

Support Statement Installing additional Linux packages, third-party applications, or changing OS settings other than those that can be controlled via the Veeam Host Management Console on the Veeam Appliances is not supported. Veeam Customer Support cannot provide technical support for appliances...

Release Information for Veeam ONE 13.0.1 Patch 1

Veeam ONE 13 Releases 13.0.2.6723 2026-05-27 What's New New Features and Improvements Suspicious Incremental Backup Size Alarm -- Extended Platform Support The Suspicious Incremental Backup Size alarm now covers all platforms supported in Veeam ONE v13, including Proxmox VE, oVirt KVM Oracle Linu...

How to Configure NFSv4 on IBM AIX

Purpose This article documents steps to enable NFSv4 on IBM AIX to enable backup mount support for Veeam Agent for IBM AIX introduced with Veeam Backup & Replication 13. Solution Part 1: Configure the Host Resolution 1. Open the /etc/netsvc.conf file. 2. Ensure that the hosts parameter is set to...

Veeam Backup for Salesforce Built-In Updater Not Finding Updates

Challenge In Veeam Backup for Salesforce v1, the Updater displays no updates available despite the fact that newer versions are available. Cause The updater fails to identify new updates as being available because of an expired or incorrect GPG key used to verify package integrity. Without the...

Troubleshooting apiservices Unavailability Due to Failed Discovery

Article Applicability This article is relevant for environments where Cilium CNI is in use. If the errors or behavior described below occur in an environment where Cilium CNI is not in use, please create a support case. Challenge In Kubernetes clusters that use Cilium for CNI Container Network...

Veeam Kasten for Kubernetes Instant Recovery with Veeam Backup & Replication vPower NFS datastore

Purpose K10 Instant Recovery uses the Veeam Backup and Replication vPower NFS datastore to provide vSphere First Class Disks for storage. This feature enables "instant" recovery of workloads with Kubernetes. Solution The vPower NFS datastore is a fully functional datastore in the vSphere cluster...

Import Job Fails with "No kopia manifests found in the repository"

Challenge Import jobs fail with the error: No kopia manifests found in the repository Full error: "cause": "file": "kasten.io/k10/kio/collections/kopia/operations.go:144", "function": "kasten.io/k10/kio/collections/kopia.GetLatestSnapshot", "linenumber": 144, "message": "No kopia...

PVC Export Fails Due to Timeout

Challenge The export action will fail if Veeam Kasten for Kubernetes takes more than 45 minutes to complete the job. Checking the export action details, the message below is the clue where Veeam Kasten for Kubernetes hits the timeout for the operation waitWithBackoffwithRetries with the duration...

How to Configure an Air-Gapped Veeam Kasten for Kubernetes Deployment Using JFrog Artifactory

Purpose This article provides a step-by-step approach to configuring a JFrog Artifactory server and installing Veeam Kasten for Kubernetes. This allows for creating an air-gapped installation using a private container registry to install Veeam Kasten for Kubernetes. While this can always be done...

Clone Job Fails Due to Security Context Constraints (SCC) Issue

Challenge Cloned-restore jobs time out and eventually fail because an application's security context provides permissions in the original application namespace. This results in the application's pod being in a non-running state. Example: Namespace = quay-enterprise SCC during deployment = anyuid...

How to Clean Up Veeam Kasten for Kubernetes Orphaned Volumes on GKE k8s 1.28.x

Purpose This guide provides instructions on how to clean up Veeam Kasten for Kubernetes provisioned PVs that are not deleted, causing orphaned volumes in the GKE k8s 1.28 release. It has been observed on GKE running k8s 1.28, Veeam Kasten for Kubernetes provisioned PVs using in-tree provisioner...

Azure Bill Forecast High After Subscribing to Veeam Data Cloud

Challenge After subscribing to Veeam Data Cloud for Microsoft 365 via Microsoft Marketplace, the Cost Analysis chart within the Microsoft Azure portal displays a forecasted future cost much higher than expected. Cause The forecast chart in the Cost Analysis tile uses a simplified algorithm for...

Backup error: "The instance configuration for this AWS Marketplace product is not supported."

Challenge The backup of an EC2 instance fails with the following error: Processing "instance-name" failed: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating...

Full Restore Point Generated by Veeam Agent for Microsoft Windows Cluster Backup Is Larger Than Source Cluster

Challenge The Backup Job for a Failover Cluster, or its associated Backup Copy Job, generates full .vbk restore points that are larger than the source Failover Cluster. Cause During the cluster backup, Veeam Agent for Microsoft Windows will deduplicate the blocks within shared disks. However, if...

Release Information for Veeam Backup for Red Hat Virtualization 3b

Requirements The Veeam Backup for Red Hat Virtualization 3b Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After installing the Veeam Backup for Red Hat Virtualization 3b Plug-In, the...

The Console Does Not Appear After Being Launched

Challenge After launching the Veeam Backup & Replication Console, the splash screen appears, and the application is shown in the taskbar, but the Console does not appear, and the mouseover preview is blank. Cause The Console's window position is off the edge of the screen. When the Veeam Backup &...

After removing and adding items from the OneDrive folder, Veeam Backup for Microsoft 365 may skip backup items

Challenge The Veeam Backup for Microsoft 365 Dev team has identified an issue where Veeam Backup for Microsoft 365 may skip items in a SharePoint Document Library or List when a large number of items are rapidly added, removed, and added again. For example, If a user adds 20 or more items to the...

Known NAS Backup Issues With Nutanix Files Integration

Known Issues Issue 1: Disabling "multi-protocol access" within Nutanix breaks NAS Backup When Nutanix storage has been added to Veeam Backup & Replication using Nutanix Files System integration, if "multi-protocol access" is disabled within the Nutanix configuration, Veeam Backup & Replication wi...

Veeam Backup & Replication Configuration Check displays error regarding unsupported Veeam Backup for Public Cloud product version

Challenge During the upgrade to Veeam Backup & Replication 12, if theConfiguration Check detects that the Veeam Backup for AWS Plug-In or Veeam Backup for Microsoft Azure Plug-in is installed, the upgrade will be halted with the error: Unsupported Veeam Backup for AWS version Unsupported Veeam...

Veeam Support for Azure Public MEC

Overview Veeam supports using Veeam Agent for Microsoft Windows and Veeam Agent for Linux to backup virtual machines running on Azure Public MEC. Azure Public MEC is a low-latency offering, fully manageable within the Azure portal, and links to standard Azure management and services. Services...

Release Information for Veeam Backup for Microsoft 365 6a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6a release to the latest Cumulative Patch. upgrade an existing pre-6a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 6a with the latest Cumulative Patch...

Release Information for Veeam Service Provider Console v6 Patch 1

Requirements Please confirm you are running Veeam Service Provider Console version 6.0.0.7739 or later before installing Patch 1. You can check this by logging in to the backup portal and navigating to theConfiguration Support Information tab. After upgrading, your server build will be 6.0.0.8787...

Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.

Article Applicability This article documents an issue resolved in Veeam Service Provider Console 7. Challenge When VMs on Citrix Hypervisor formerly known as XenServer that is orchestrated by Cloudstack Apache or Azure Stack Hub and using Veeam Agent for Microsoft Windows or for Linux are managed...

"Mine with Veeam" dashboard is not listed in Prism dropdown

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Article Applicability This article is relevan...

How to test Exchange Online service connection performance using Microsoft Support and Recovery Assistant

Purpose This article documents how to perform an Exchange Online connection performance test using Microsoft Support and Recovery Assistant tool. Results of this test may help in troubleshooting performance issues during Exchange services backup or restore in Veeam Backup for Microsoft 365...

Veeam Service Provider Console v5 Patch 3

This patch has been superseded by Veeam Service Provider Console v5 Patch 4. Requirements Please confirm you are running version 5.0.0.6726 or later before installing Patch 3. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

Veeam My Account Sign In FAQ

Below are the most commonly asked questions. Click to expand Which email should I use to log in to the Veeam My Account Portal? You should use your email associated with the company you work with. If you have worked with Veeam Support before, search through your email client to see which email...

Granular AWS Account Permissions for Adding an S3 Repository

This article documents the granular permissions required to add an S3 repository to Veeam Backup for AWS...

Release Notes for Veeam Backup & Replication 11 Day 0 Update

This "Day 0" update is intended only for environments where Veeam Backup & Replication 11 RTM 11.0.0.825 is installed. If you are running Veeam Backup & Replication 11 GA build 11.0.0.837 or later, this update is not applicable to you, and should be ignored. Requirements This update enables...

Release information for Veeam Service Provider Console v5

A newer version of Veeam Service Provider Console is available, review Veeam for service providers: Download for more information. Requirements Please confirm that you are running version 4 build 4.0.0.4877 or later prior to upgrading. You can check this under Configuration | Support Information ...

How to Create a Secure IAM Policy for Connection to S3 Object Storage

Purpose This article documents how to create a secure IAM policy to connect to the S3 bucket used as an object storage repository in Veeam Backup for Microsoft 365 for storing backup data. Solution The following permissions will allow Veeam Backup for Microsoft 365 to access the S3 bucket to save...

Release Information for INFINIDAT Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing INFINIDAT Plug-In v1.2.6, ensure that you are running Veeam Backup & Replication...

How to work with Amazon EBS encryption using Veeam Backup for AWS

Challenge You want to backup or restore instances with encrypted volumes. You receive one of the following related errors while working with encrypted volumes: Encrypted snapshots with EBS default key cannot be shared The default encryption key in the region of your service account is aws/ebs...

Veeam Management Pack 8.0 Update 6 cumulative patch for VMware vSphere 7.0 monitoring

Challenge Veeam Management Pack 8.0 Update 6 is not compatible with VMware vSphere 7.0 and later. When you try to connect to vCenter Servers running VMware vSphere 7.0, you get the following error: "Cannot connect to "YourVcenterName" on port 443. Unsupported API version." Cause The issue is...

Veeam Availability Console v3 Patch 4 (build 2795)

Challenge Veeam Availability Console v3 Patch 4 build 2795. This update supersedes Veeam Availability Console v3 Patch 3 build 2762. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 4. You can check this under Windows Programs and features. After...

Exploring VBO365 backups: Understanding Different Restore Scopes

Challenge You can explore backups in three different scopes: Backup Job , Organization , All organizations. Consider the following organizations added to the Veeam Backup for Microsoft 365 backup infrastructure; each of these organizations uses its own backup repository to store data: Organizatio...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...