How to Customize the VSPC Welcome Email

Purpose This article documents how to customize the Welcome emails sent out by Veeam Service Provider Console. Solution Requirements and Considerations for Modifying the Welcome Email Template File To modify the Welcome email template file effectively, proficiency in XML, HTML, and XSLT is...

Veeam Backup for Microsoft 365 4b cumulative patch KB3119

Challenge Veeam Backup for Microsoft 365 4b cumulative patch KB3119. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 4b build...

Release information for Veeam Service Provider Console v4

Requirements Please confirm that you are running version 3 build 3.0.0.2647 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 4.0.0.4877. To upgrade from earlier versions,...

How to Test the Creation of Production Checkpoints in Hyper-V 2016 and Newer

Purpose This article documents how to force Hyper-V 2016 or newer to create a Production Checkpoint. Cause Forcing Hyper-V to create a Checkpoint in ProductionOnly mode is used as an isolation step when troubleshooting a Veeam job that fails to create a Recovery Checkpoint with Application-Aware...

Release Information for Veeam Backup for Nutanix AHV 2.0

This update has been superseded by Veeam Backup for Nutanix AHV 2.1. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.0 supports integration with Veeam Backup & Replication version 10 and later. Y...

Hyper-V Backup Job fails after 72 hours "Failed to call RPC function 'HvSetVmBackupStatus'"

Challenge A backup of a Hyper-V VM fails after 72 hours with the following error: Failed to call RPC function 'HvSetVmBackupStatus': Snapshot with id 'snapshot-uuid' was not found. In the Task log for the specific VM %programdata%\Veeam\Backup\ \Task...log the following error is found: Error The...

Veeam Agent backup job configuration fails with "Xml node is not found. Name: [lsObjectRepository]."

Challenge When configuring a Veeam Agent job to target a Veeam Cloud Connect repository, at the Credentials step of the configuration wizard, the following error occurs: Failed to get Cloud Connect repositories, Failed to retrieve the list of available cloud resources from the service provider. X...

Backup to NFS repository may hang

Challenge After the backup job starts, some task may hang if all of the following conditions are met: The backup repository type is the NFS repository. A Linux server is selected as a gateway server explicitly or it was selected by the automatic selection from options. NFS v3 is used to access th...

Option to Install Veeam ONE Agent is Unavailable (Greyed Out)

Challenge When attempting to install the Veeam ONE Agent on a Veeam Backup Server, theInstall agent option is unavailable and greyed out. Cause There are several possible causes for this issue: The Veeam ONE Agent is already installed on the Veeam Backup & Replication Server. The Veeam ONE Server...

How to Collect Veeam ONE SMTP Logging

Purpose This article provides information on enabling extended SMTP email logging, which is necessary when investigating issues with Veeam ONE emails, such as missed alarm notifications, unexpected email content, or other email-related problems. SMTP logging is not enabled by default and must be...

Data corruption due to unreliable SMB (CIFS) shares

Challenge Storages that use the SMB CIFS protocol without the continuous availability and write-through features can cause data corruption in case of technical outages. This can lead to restore or backup problems. Cause If shares operate without the continuous availability feature in the...

Veeam Agent for Microsoft Windows Job Displays the Warning: "Disk is running low on free space"

Challenge A Veeam Agent for Microsoft Windows backup job lists the warning: Disk is running low on free space Copy Log Example C:\ProgramData\Veeam\Endpoint\jobname \Job.jobname.Backup.log Info EpFreeSpaceHelper Volume 'New Volume D:', isSystem=False length is 10718543872 bytes. Free space...

Veeam Backup for Microsoft 365 4a cumulative patch KB3089

Challenge Veeam Backup for Microsoft 365 4a cumulative patch KB3089. Cause Please confirm you are running Veeam Backup for Microsoft 365 4a build 4.0.0.1553 prior to installing this cumulative patch KB3089. You can check this under Help About in Veeam Backup for Microsoft 365 console. After...

List of Security Fixes and Improvements in Veeam Backup & Replication

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Backup & Replication. The goal of this article is to provide our customers' security and compliance teams with detailed information on security improvements between releases, i...

List of Security Fixes and Improvements in Veeam Agent for Linux

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Agent for Linux. The goal of this article is to provide our customers' security and compliance teams with the detailed information on security improvements between releases, in...

Invalid role for specified account. Status code: Forbidden

Challenge When attempting to add a custom role in the Veeam Backup for AWS console, the following error occurs: Invalid role for specified account. Status code: Forbidden Log snippet: Info CDefaultAmazonStsInfrastructure Assuming role 'arn:aws:iam::xyz:role/customrole'. Error TryInvokeAsync...

How to set up multi-factor authentication (MFA) for Veeam Agent for Microsoft Windows

Article Applicability This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6. As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage...

List of Security Fixes and Improvements in Veeam Agent for Microsoft Windows

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Agent for Microsoft Windows. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to he...

Release Notes for Veeam Backup & Replication 10 Day 0 Update

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication 10 RTM 10.0.0.4442 is installed. If you are running Veeam Backup & Replication 10 GA build 10.0.0.4461 or later, this update is not applicable to you, and should be ignored. This update is provided to...

Release Information for Veeam ONE 10

Challenge Release information for Veeam ONE 10. Cause Make sure you are running Veeam ONE version 9.5 updates 3, 4 or 4a builds № 9.5.0.3801, 9.5.4.4566 and 9.5.4.4587 prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be...

Release Information for Veeam Backup & Replication 10

This version has been superseded by Veeam Backup & Replication 10a. Challenge Release information for Veeam Backup & Replication 10. NOTE : A cumulative hotfix rollup that addresses issues reported by customers on the original build of v10 GA is now available, click here for more information...

How to Merge Veeam Data Platform Licenses

Purpose This article documents the process for merging and unmerging licenses for Veeam Data Platform. Notes: Veeam Backup & Replication - Merging licenses for Veeam Backup & Replication can either be done in the application by combining a socket and an instance license or through the Veeam My...

Potential data loss when using Instant VM Recovery

Challenge Performing Instant VM Recovery in VMware vSphere environments may result in data loss when using the quick migration feature to move published VM disks to production storage to finalize the recovery. This issue was identified internally by Veeam quality control in late 2019, and the fix...

License compatibility and merge rules for Veeam Availability Suite v10/v11

The following describes general licensing, compatibility and merge rules for end users/customers. It shows the monitoring and reporting capabilities of Veeam ONE licensed perpetually per socket and...

Exchange Backup Jobs Warning "Failed to find group owner account"

Challenge Backup jobs with Microsoft Exchange items may result in the warning message shown in both the Veeam Backup for Microsoft 365 console and the Veeam.Archiver.Proxy.log file. Processing mailbox $mailboxName completed with warning: Failed to find group owner account This appears in the...

Unable to Add Workers to Bahrain or Hong Kong Regions

Challenge When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: AWS was not able to validate the provided access credentials. Cause Veeam Backup for AWS uses the Global STS endpoint. Solution To add a worker to the Bahrain or Hong Kong regions, do the...

SharePoint Online and OneDrive for Business Backup Jobs Fail with (403) Forbidden Warning Message

Challenge SharePoint Online or OneDrive for Business backup jobs fail with the following message: Processing site https://site.sharepoint.com/sites/111/subsite finished with warning: Failed to backup item version: //1024/Shared Documents/, version: 1.0, The remote server returned an error: 403...

Job fails to create VSS snapshot for SMB share

Challenge A File Backup/file to tape job skips VSS snapshot creation on SMB share and ends with the following message in the log: Failed to create a VSS snapshot, failing over to direct backup from the file share A File Backup job for an SMB3 File Share configured to use Backup from a Microsoft V...

Manually moving backup files between Scale-Out Backup Repository extents

Extent Rebalance is Now Built-In to Veeam Backup & Replication This article was written prior to the release of Veeam Backup & Replication 12. While the procedure may still work in Veeam Backup & Replication 12 and higher, we strongly advise you to instead consider using the built-in rebalancing...

Unable to Create Folder (name: ) Error

Challenge The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder name: ". Cause Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft 365 as the x-amz-content-sha256 authorization header...

Veeam Backup for Microsoft 365 Support for Microsoft Office 365 Multi-Geo Tenant

Purpose This article documents Limitations and Considerations when using Veeam Backup for Microsoft 365 to protect Microsoft 365 with the Multi-Geo feature enabled. Solution Veeam Backup for Microsoft 365 6.0 and newer The Multi-Geo feature is fully supported but has the following limitations:...

"Item may have a virus reported by the virus scanner plug-in."

Challenge Backup jobs with SharePoint Online or OneDrive for Business items fail with the following warning: Processing OneDrive Username userurl finished with warning: Failed to backup item: filepath, Item may have a virus reported by the virus scanner plug-in. Error Message Change in Veeam Back...

Invalid Character in Amazon S3 Bucket Name

Challenge When adding/editing an object storage repository and selecting or creating a folder in the Amazon S3 bucket, the following error occurs: Could not establish trust relationship for the SSL/TLS secure channel. Applicable to build 4.0.0.1553. Exception of type...

Scale-out Backup Repository offload job to Quantum DXI used as S3 storage fails with "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" error

Challenge Veeam Backup & Replication fails to perform an S3 offload task if targeted to Quantum DXI storage. The error retrieved in UI says: "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" 06.01.2020 13:38:21 Info PublicCloudCertificateLoader Loading certificate for...

Release notes for Veeam Backup for Microsoft 365 4b

Challenge Release Notes for Veeam Backup for Microsoft 365 4b. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0 builds...

Veeam Availability Console v3 Patch 4 (build 2795)

Challenge Veeam Availability Console v3 Patch 4 build 2795. This update supersedes Veeam Availability Console v3 Patch 3 build 2762. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 4. You can check this under Windows Programs and features. After...

Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

Veeam Intelligent Diagnostics signature UID field

If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank. Purpose This article provides answers to frequently asked questions about the "Veeam Intelligent...

How to Configure WinHTTP Proxy for Veeam Components

Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Purpose This article documents how...

File to tape job significantly slows down due to garbage collection operations

Challenge A file to tape job significantly slows down after some time of processing. The source disks and the Veeam database are under a low load, CPU is not overloaded either. Available RAM on the Veeam server is around 10% or lower. Cause When available RAM on the Veeam server reaches a certain...

Exploring VBO365 backups: Understanding Different Restore Scopes

Challenge You can explore backups in three different scopes: Backup Job , Organization , All organizations. Consider the following organizations added to the Veeam Backup for Microsoft 365 backup infrastructure; each of these organizations uses its own backup repository to store data: Organizatio...

Veeam Agent backup job fails with "Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime" error

Challenge A Veeam Agent backup job managed by the backup server fails with the following error: Processing Error: Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime. Cause When a backup job starts, Veeam Backup & Replication connects to the Veeam...

Warning: "User does not have a valid Microsoft 365 license with SharePoint plan enabled."

Microsoft OneDrive for Business or Microsoft SharePoint backups may not be backed up, resulting in a warning: User does not have a valid Microsoft 365 license with SharePoint plan enabled...

ESXi firewall changes required to process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor

Challenge To process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor, adjustments may have to be to the ESXi firewall settings. The process outlined below applies to all HyperFlex clusters running HX Data Platform 3.0 or later. Solution Before you add the HyperFlex Cluster into...

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

Challenge The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed. Cause The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas...

Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

Challenge A Veeam Agent for Microsoft Windows backup job in Managed by backup server mode finishes with a warning: Collecting recovery media files Details: The system cannot find the file specified Cause Veeam Agent for Microsoft Windows runs the Recovery Media collection process at the end of th...

Antivirus Exclusions for Veeam Backup for Microsoft 365

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Backup for Microsoft 365. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

“The default account is not initialized” error is displayed when adding an IAM role to Veeam Backup for AWS

Challenge The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with the error: The default account is not initialized Cause The backup server cannot access the required AWS...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...