Manually moving backup files between Scale-Out Backup Repository extents

Extent Rebalance is Now Built-In to Veeam Backup & Replication This article was written prior to the release of Veeam Backup & Replication 12. While the procedure may still work in Veeam Backup & Replication 12 and higher, we strongly advise you to instead consider using the built-in rebalancing...

Unable to Create Folder (name: ) Error

Challenge The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder name: ". Cause Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft 365 as the x-amz-content-sha256 authorization header...

Veeam Backup for Microsoft 365 Support for Microsoft Office 365 Multi-Geo Tenant

Purpose This article documents Limitations and Considerations when using Veeam Backup for Microsoft 365 to protect Microsoft 365 with the Multi-Geo feature enabled. Solution Veeam Backup for Microsoft 365 6.0 and newer The Multi-Geo feature is fully supported but has the following limitations:...

"Item may have a virus reported by the virus scanner plug-in."

Challenge Backup jobs with SharePoint Online or OneDrive for Business items fail with the following warning: Processing OneDrive Username userurl finished with warning: Failed to backup item: filepath, Item may have a virus reported by the virus scanner plug-in. Error Message Change in Veeam Back...

Invalid Character in Amazon S3 Bucket Name

Challenge When adding/editing an object storage repository and selecting or creating a folder in the Amazon S3 bucket, the following error occurs: Could not establish trust relationship for the SSL/TLS secure channel. Applicable to build 4.0.0.1553. Exception of type...

Scale-out Backup Repository offload job to Quantum DXI used as S3 storage fails with "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" error

Challenge Veeam Backup & Replication fails to perform an S3 offload task if targeted to Quantum DXI storage. The error retrieved in UI says: "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" 06.01.2020 13:38:21 Info PublicCloudCertificateLoader Loading certificate for...

Release notes for Veeam Backup for Microsoft 365 4b

Challenge Release Notes for Veeam Backup for Microsoft 365 4b. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0 builds...

Veeam Availability Console v3 Patch 4 (build 2795)

Challenge Veeam Availability Console v3 Patch 4 build 2795. This update supersedes Veeam Availability Console v3 Patch 3 build 2762. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 4. You can check this under Windows Programs and features. After...

Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

Veeam Intelligent Diagnostics signature UID field

If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank. Purpose This article provides answers to frequently asked questions about the "Veeam Intelligent...

How to Configure WinHTTP Proxy for Veeam Components

Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Purpose This article documents how...

File to tape job significantly slows down due to garbage collection operations

Challenge A file to tape job significantly slows down after some time of processing. The source disks and the Veeam database are under a low load, CPU is not overloaded either. Available RAM on the Veeam server is around 10% or lower. Cause When available RAM on the Veeam server reaches a certain...

Exploring VBO365 backups: Understanding Different Restore Scopes

Challenge You can explore backups in three different scopes: Backup Job , Organization , All organizations. Consider the following organizations added to the Veeam Backup for Microsoft 365 backup infrastructure; each of these organizations uses its own backup repository to store data: Organizatio...

Veeam Agent backup job fails with "Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime" error

Challenge A Veeam Agent backup job managed by the backup server fails with the following error: Processing Error: Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime. Cause When a backup job starts, Veeam Backup & Replication connects to the Veeam...

Warning: "User does not have a valid Microsoft 365 license with SharePoint plan enabled."

Microsoft OneDrive for Business or Microsoft SharePoint backups may not be backed up, resulting in a warning: User does not have a valid Microsoft 365 license with SharePoint plan enabled...

ESXi firewall changes required to process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor

Challenge To process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor, adjustments may have to be to the ESXi firewall settings. The process outlined below applies to all HyperFlex clusters running HX Data Platform 3.0 or later. Solution Before you add the HyperFlex Cluster into...

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

Challenge The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed. Cause The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas...

Antivirus Exclusions for Veeam Backup for Microsoft 365

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Backup for Microsoft 365. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

Challenge A Veeam Agent for Microsoft Windows backup job in Managed by backup server mode finishes with a warning: Collecting recovery media files Details: The system cannot find the file specified Cause Veeam Agent for Microsoft Windows runs the Recovery Media collection process at the end of th...

“The default account is not initialized” error is displayed when adding an IAM role to Veeam Backup for AWS

Challenge The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with the error: The default account is not initialized Cause The backup server cannot access the required AWS...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

How to Migrate Backup Data Between Repositories for Veeam Backup for Microsoft 365

Purpose This article provides information regarding migrating backup data between JET-based backup repositories and from a JET-based backup repository to a non-immutable object storage repository when using Veeam Backup for Microsoft 365. This article documents how to migrate backup data between...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...

How to Create Custom Backup Policy IAM Role

The Backup Policy IAM role is used to run the following backup operations: Enumerating of the resources.Taking EBS snapshots of selected EC2 instances volumes.Creating volumes from snapshots.Attaching...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

How to create IAM Policy

Please refer to: How to create an IAM policy in the AWS Management Console If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To submit feedback regarding this article, please click this link: Send Article Feedback...

How to Create Custom IAM Role to Perform Restores

How to Create Custom IAM Role to Perform Restores...

Additional Information on “Cost Estimation” in Veeam Backup for AWS

Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Backup for AWS data to a new instance. Solution Recommended Method Starting with Veeam Backup for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...

VMs stored on vVols may experience a significant stun during the snapshot removal process after the backup session.

Challenge During the snapshot removal operation that occurs at the end of a backup/replication job for a VM stored on a vVol Datastore, the following is observed: The Guest OS of the VM being processed is stunned or frozen. Monitoring software may report that the Guest OS is inaccessible due to a...

Backup jobs targeted at Linux backup repository fail after enabling FIPS 140-2 mode on repository server

Challenge After enabling FIPS mode on a Linux repository server, backup jobs fail; log review reveals that Veeam Backup & Replication is unable to make an SSH connection to the repository: 31.08.2019 00:00:00 Warning Failed to create SSH connection to host: '', port: 22, user: '', elevation to...

Publishing Microsoft SQL Databases: Insufficient Free Space on the Mount Server

Article Applicability The locations and registry values specified in this article are relevant only to Veeam Backup & Replication 9.5 U4. Starting with Veeam Backup & Replication 10, when a SQL Database is Published using Veeam Explorer for Microsoft SQL, the write cache files are stored in the...

Secondary storage backup stops working after NetApp MetroCluster switchover

Challenge After the MetroCluster switchover a backup job with the SnapVault or SnapMirror specified on the Secondary Target tab cannot update these relationships. Cause Unfortunately this is a bug in the OnTap Data Management software. In the event of a switchover Veeam Backup&Replication cannot...

Potential data loss during Export Backup retention processing

Challenge In the environments using scale-out backup repository, Export Backup retention logic may delete the entire repository folder, if the required exported backup file has already been deleted manually prior to its set retention policy expiration. This issue affects Veeam Backup & Replicatio...

Backup infrastructure missing in SCOM views after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After you upgrade to Veeam Backup & Replication 9.5 Update 4, MP for Veeam Backup & Replication monitoring views in SCOM no longer display backup infrastructure partially or completely. The following events can be found in the SCOM Windows event log on the affected Veeam Backup &...

Managed Veeam Agent backup job fails with "Unknown invoker method: 2757" error

A Veeam Agent backup job managed by the backup server fails with the following error: Failed to start backup job Error: Unknown invoker method: 2757...

Veeam Explorer for Microsoft Exchange Error: "Incompatible Veeam Backup for Office 365 server version"

Challenge When attempting to restore data Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business, the following error occurs: Incompatible Veeam Backup for Office 365 server version received: X.X.X.XXX, expected:...

Veeam Recovery Media creating fails with "This access control list is not in canonical form and therefore cannot be modified" error

Challenge During a Veeam Agent for Microsoft Windows backup job the following warning occurs: Collecting recovery media files Details: This access control list is not in canonical form and therefore cannot be modified. Copy The warning may appear in the following cases: Veeam Recovery Media is...

Backup Job fails with "This functionality requires using paid Veeam Agent edition" error or Agents discovery session fails with "Remote deployment and management is available for licensed agents only" Error.

Challenge The following error appears during the backup job session, then the backup job fails: This functionality requires using paid Veeam Agent edition. The following error appears during the Agents Discovery session, then the task fails: Remote deployment and management is available for...

How to configure Veeam B&R to work with replicated volume snapshots on the target Pure Storage array

Replicated volume snapshots on the target Pure Storage array are not displayed in the storage system hierarchy in the Veeam Backup & Replication console...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 3

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 3. This update supersedes Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 3 includes improvements and fixes for series of issues. The most critical ones are listed...

USB Device is Not Backed Up by Veeam Agent for Microsoft Windows

Challenge A USB storage device attached to a Windows machine is not backed up by Veeam Agent for Microsoft Windows despite the "Include external USB drives" option being selected. Cause Due to limitations within the Microsoft VSS functionality, creating a shadow copy of a removable device, such a...

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Challenge Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers. Cause Miscalculations are caused by a bug in...

Veeam Availability Console v3 Patch 3 (build 2762)

Challenge Veeam Availability Console v3 Patch 3 build 2762. This update supersedes Veeam Availability Console v3 Patch 2 build 2725. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 3. You can check this under Windows Programs and features. After...

Release Notes for Veeam ONE 9.5 Update 4a

Challenge Release Notes for Veeam ONE 9.5 Update 4a. Please confirm that you are running version 9.0 Update 1 build 9.0.0.2088 or later prior to installing this update. You can check this under Help | About in Veeam ONE console. After the successful upgrade, your build number will be 9.5.4.4587...

Processing configuration Error: The operation is not allowed in the current state. (The VM is in invalid state.)

Article Applicability This article's core error message, "The operation is not allowed in the current state. " may occur during other stages of a replication job or for different job types. This article, KB3000, is specific to when the error occurs during the Processing configuration stage of a...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Microsoft SQL Server Transaction Log are not truncated due to an error code 0x80004005 [TLS 1.0]

Challenge When backing up a machine running a Microsoft SQL server where TLS 1.0 has been disabled, a job may fail with the error code 0x80004005 TLS 1.0. The following warning will be found on the server that is being protected by either Veeam Backup & Replication or Veeam Agent for Microsoft...

Repository 'Used Space' Value Greater Than 'Capacity'

Challenge A Repository listed under Backup Infrastructure Backup Repositories has a 'Used Space' value that is greater than the 'Capacity' of the storage. Cause This occurs when repositories are backed by storage that has the ability to reduce the space used by restore points, like deduplication...