When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of exporting Windows event logs and which records tend to be most beneficial for certain types of support cases.
Automated Event Log Collection
A PowerShell script has been created by Veeam Support to simplify the collection of Guest OS diagnostic data (e.g., Veeam logs and Event Logs).
Details regarding this script can be found here: VeeamHUB > BR-Collect-GuestLogs
Below are the two methods a Veeam Support Engineer may request you gather event logs for them.
_ If they have specified a specific method, please use the requested method._
Click here to see what logs should be collected for common issues.
Note: To ensure that all events in an .evtx file can be read on other machines,the .evtx must be exported with the Display Information. Failure to include the Display Information may delay the investigation of the support case.
Store each machineโs exported EVTX files and the LocaleMetaData folder in a single ZIP or 7z archive and attach them to the support case.
Store each machineโs exported CSV files in a single ZIP or 7z archive and attach them to the support case.
Veeam Support will request logs as needed. However, you can help expedite the case investigation by checking to see if the issue aligns with one of the categories below and uploading appropriate event logs during case creation.
For Hyper-V Snapshot (Shadow Copy) Failures
Export the following event logs from the standalone Hyper-V host or from all cluster nodes:
If Application-Aware Image Processing is enabled in the Backup or Replication job settings, test whether the failure occurs when that setting is disabled.
(Note: This step can be skipped for Hyper-V 2016 or newer, as this section was removed in Server 2016.)
If the problem occurs only when Application-Aware is enabled, export the Hyper-V-Integration log from the Hyper-V host managing the VM, then see Guest Processing Issues below.
For Guest Processing Issues
For Problems with Backup Infrastructure Servers
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