"HTTP protocol is not supported, please use HTTPS." Error When Adding Object Storage

Challenge When attempting to add an S3-compatible Object Storage Repository, the wizard displays the error: HTTP protocol is not supported, please use HTTPS. If the service point is then modified to change to HTTPS, the wizard then displays the error: Failed to retrieve certificate from...

Veeam Service Provider Console Vulnerability ( CVE-2024-29212 )

Patch Reissue - 2024-05-28 On May 28th, 2024, Veeam issued an enhanced update to address this critical vulnerability in Veeam Service Provider Console VSPC. Although our initial patch, issued on May 7th, effectively addressed the primary concern, a subsequent review identified an area for further...

Explorer for Microsoft Teams: "System event messages are unsupported."

Challenge When exploring Teams channel messages, some messages are listed with an empty Author and Subject value. Attempting to preview one of these messages causes the following warning to be displayed: System event messages are unsupported. Cause This warning occurs because system messages cann...

Guest File Restore from Backup of Linux on Power Machine Fails to Mount

Challenge When restoring files and folders from a Veeam Agent for Linux backup of a Linux on Power machine that was using the BTRFS filesystem, if a temporary helper appliance or non-Linux on Power machine is used, the mount operation step of the restore will fail with: Fuse mount failed: Failed ...

Backup fails with: "The system cannot find the file specified." or "The device is not ready."

Version Applicability This article does not list specific versions of Veeam products because the underlying issue stems from a problem with the Microsoft Volume Shadow Copy Service and is independent of any Veeam product versions. As such, the issue can affect environments regardless of the Veeam...

How to Change Initial Management Port for Veeam Plug-ins for Enterprise Applications

Purpose This article documents how to change the default port used by the Plugin Manager 6791 for Veeam Plug-ins for Enterprise Applications: Veeam Plug-in for SAP HANA Veeam Plug-in for Oracle RMAN Veeam Plug-in for SAP on Oracle Veeam Plug-in for Microsoft SQL Server Veeam Plug-in for IBM Db2...

Failed to upgrade host components. Error 1920.Service Veeam WAN Accelerator Service failed to start.

Challenge The Veeam WAN Accelerator component upgrade fails with the following error: Failed to upgrade host components. Error: ''Error 1920.Service Veeam WAN Accelerator Service VeeamWANSvc failed to start. Verify that you have sufficient privileges to start system services.' The Components Upda...

Exchange Backup Fails With: "Failed to get folder properties. Not allowed to access Non IPM folder"

Veeam Data Cloud for Microsoft 365 Customers Customers utilizing Veeam Data Cloud for Microsoft 365 , please be advised that no actions are required to address this issue. All the necessary actions were implemented in the Veeam Data Cloud backend on 2024-04-04. Challenge A backup job in Veeam...

Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage

Challenge Attempting to deploy the Veeam Plug-in for VMware vSphere Client through Veeam Backup Enterprise Manager fails with the error: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage...

Unable to complete the action because this backup agent is centrally managed by your system administrator.

Challenge Upon logging into Windows, a pop-up dialog box displays the error: Unable to complete the action because this backup agent is centrally managed by your system administrator. Cause This occurs when Veeam Agent for Microsoft Windows is initially installed on a Windows machine in Standalon...

How to Collect Process Dumps and Logs

Article Applicability This article was created to complement KB1727 and provide customers with specific instructions to collect information that will: Help Veam Support identify if the job or task is actually stuck or if it is working on something in the background. Help the Development team...

403 Forbidden Message When Accessing Veeam Data Cloud App

Challenge Attempting to load the Veeam Data Cloud app webpage fails with the error: 403 Forbidden Microsoft-Azure-Application-Gateway/v2 Cause The HTTP status code "403 forbidden--you don't have permission to access this resource" is displayed when a web server recognizes a user's request but is...

Azure Bill Forecast High After Subscribing to Veeam Data Cloud

Challenge After subscribing to Veeam Data Cloud for Microsoft 365 via Microsoft Marketplace, the Cost Analysis chart within the Microsoft Azure portal displays a forecasted future cost much higher than expected. Cause The forecast chart in the Cost Analysis tile uses a simplified algorithm for...

Release Information for Veeam Backup for AWS 7 Patch 1

Requirements Please confirm that you are running version Veeam Backup for AWS 7 build 7.0.0.615 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup for A...

Release Information for Veeam Backup for Microsoft Azure 6 Patch 1

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure 6 build 6.0.0.234 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

Release Information for Veeam Backup for Google Cloud 5 Patches

Requirements Please confirm that you are running version Veeam Backup for Google Cloud 5 build 5.0.0.1297 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

"Established connection failed because connected host has failed to respond :10005"

Challenge A Windows Agent Backup or Windows Agent Policy type job within Veeam Backup & Replication fails with either of the following errors. A Veeam Agent Backup operating in Managed by backup server fails with the error: Error: Managed session has failed: A connection attempt failed because th...

Granular sudo Permissions Required for Management of Linux-base Tape Server

Purpose This article provides an example of a granular 'sudo' configuration for the Linux account that Veeam Backup & Replication will use when managing a Linux-based Tape Server. Solution The Linux user account used by Veeam Backup & Replication to connect to the Linux-based Tape Server use the...

Veeam Data Cloud for Microsoft 365 Release Information and Build Numbers

These release notes apply to the original Veeam Data Cloud for Microsoft 365 platform, which is now in maintenance mode. Maintenance and stability updates will continue to be delivered, but no new features are planned. As a result, the release notes in this article will no longer be updated...

How to Collect Logs for Veeam Plug-in for IBM Db2

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for IBM Db2. Solution 1. Collect diagnostic information as documented in the five sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to t...

Backups to DDBoost Repository Fail After Upgrading to VBR 12.1.1

Issue Resolved in Veeam Backup & Replication 12.2 This issue was resolved in Veeam Backup & Replication v12.2. Customers impacted by this issue should upgrade to the latest version of Veeam Backup & Replication. Article Applicability The primary error from failing to load the DD Boost library Err...

Veeam Backup for AWS Private Network Deployment Automation

Purpose This article provides information about Veeam Backup for AWS support for private deployment mode. It will explain how to use the attached script to configure network settings for buckets used as repositories and workers used for backups. To learn more about implementing Private Deployment...

How to Move Backup Data for a File Backup or Object Storage Backup to a Different Repository

Purpose This article documents the procedure for migrating backup data created by an unstructured data backup job File Backup or Object Storage Backup from one backup repository to another backup repository so that the job can resume incremental backup operations using the new destination. Soluti...

Upgrading Veeam Agent for Microsoft Windows from 5.0.x to 6.1.x fails with: Failed to migrate data to new database.

Challenge When attempting to upgrade Veeam Agent for Microsoft Windows from version 5.0.x to version 6.1.x, after selecting the option to "Preserve all setting from your previous product installation," the migration of the configuration database fails with: Failed to migrate data to new database:...

Migrating Veeam Backup & Replication from Socket to Veeam Universal License (VUL) Licensing

Purpose This article explains the advantages of upgrading from a legacy socket-based license to the improved Veeam Universal License VUL for Veeam Data Platform, allowing access to all the features that VUL offers. It also includes instructions for updating the license in Veeam Backup & Replicati...

Task Using Wasabi S3 Fails With "XML error: [Error document empty.]. Error code: [13]."

Due to an issue within Wassabi's infrastructure, the XML content provided to Veeam is unexpectedly blank...

Agent is managed by another Veeam server

Challenge During the Rescan of a Protection Group, a machine displays the warning: Agent is managed by another Veeam server Cause This occurs when configuration settings are present on the machine indicating that the Veeam Agent deployment on that machine is managed by a different Veeam Backup &...

Veeam Recovery Orchestrator Vulnerability ( CVE-2024-22021 |  CVE-2024-22022 )

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Veeam Intelligence Updates

Learn more about Veeam Intelligence for Individual Products Veeam Backup & Replication User Guide Veeam Intelligence Veeam ONE User Guide Veeam Intelligence Veeam Service Provider Console Guide for End Users Veeam Intelligence Purpose This article documents new features, enhancements, and fixes...

Browser-based Application's Page Fails to Load With: ERR_SSL_KEY_USAGE_INCOMPATIBLE

Article Applicability The error discussed in this article is caused by a misconfiguration of the website's certificate. Specifically, the ERRSSLKEYUSAGEINCOMPATIBLE error occurs when the certificate used by a website has a KeyUsage value defined, but it does not include "Digital Signature" and...

How to Change Veeam Service Provider Console UI Language

Veeam Service Provider Console 9.1 Integrated Feature Starting with Veeam Service Provider Console 9.1, the ability to assign and customize the Portal Language is now an integrated feature able to be configured via the Web UI: Veeam Service Provider Console 9.1 - Configuring Portal Language Artic...

Veeam ONE Web Client Page Fails to Load After Updating .NET Runtime Components

Veeam ONE 12.2 and 12.3 .NET Version Requirements Veeam ONE build 12.2 build 12.2.0.4093 and 12.3 build 12.3.0.4670 require and support only .NET 8.0. Note: All three component versions must match. ASP.NET Core Runtime 8.0.x Microsoft ASP.NET Core 8.0.x - Shared Framework x64 .NET Desktop Runtime...

How to Merge Veeam Backup for Microsoft 365 Licenses

Purpose This article documents the process for merging and unmerging licenses for Veeam Backup for Microsoft 365 using the Veeam MyAccount Portal. Note: Merging licenses creates a new license file from two or more contract licenses. This process can be performed by the customer using the Veeam...

SSPI Authentication Errors

Challenge In Veeam Backup & Replication When installing updates, restoring configuration, or directly interacting with the database e.g., using pgAdmin, the following error occurs: SSPI authentication failed for user In Veeam ONE When upgrading to Veeam ONE v13, the following error may occur:...

"Failed to connect to the database." Updater Configuration Check

Challenge When updating Veeam Backup & Replication the Configuration Check fails with either: Failed to connect to PostgreSQL server localhost:5432. An existing connection was forcibly closed by the remote host SSPI authentication failed for user Cause The account being used to run the update...

Exchange Backup Fails With: "Invalid serialized stream, unknown opcode found: 4"

Challenge Starting around January 19th, 2024, Exchange backup within Veeam Backup for Microsoft 365 may fail with the following error: Invalid serialized stream, unknown opcode found: 4 Cause Veeam has observed that there have been changes to the Serialized Property for Exchange items. Solution T...

Veeam Installer Service Displays Previous Version Despite Being Updated

Challenge After upgrading Veeam Backup & Replication, the Veeam Installer Service on other machines managed by Veeam Backup & Replication may be listed in Apps and Features or Programs and Features with a version that does not match Veeam Backup & Replication version. For example, an environment...

How to Customize Retention Options in Drop-Down for Copy Backup, Export Backup, and VeeamZIP

Purpose This article documents how to customize the retention options that are available when configuring the following tasks: Copy Backup Export Backup VeeamZIP Copy Backup Export Backup VeeamZIP Solution The custom retention options are loaded by the Veeam Backup Service during startup of the...

Veeam PowerShell Command Fails With: "Unable to connect to the server with MFA-enabled user account."

Challenge When attempting to execute Veeam PowerShell commands, the following error occurs: Unable to connect to the server with MFA-enabled user account. Cause This error occurs when MFA Multi-Factor Authentication is enabled within Veeam Backup & Replication and the account you are logged in as...

Restore Entire Bucket to Zadara Object Storage Fails With "Error: Internal error: object key is empty."

Challenge Attempting to perform an Entire Bucket Restore with the the Destination set to New Bucket when using Zadara Object Storage fails with the error: Restore job failed Error: Internal error: object key is empty. ClientId: , BucketName: Cause This issue arises from a problem related to the...

Release Information for Veeam Backup for Microsoft 365 7a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 7a release to the latest Cumulative Patch. upgrade an existing pre-7a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 7a with the latest Cumulative Patch...

OneDrive backup job fails with "Download request retry timeout exceeded"

Challenge During a OneDrive backup, the following error may occur while downloading a OneNote file .one: Failed to backup item: %path%, Download request retry timeout exceeded. This error will only be displayed when using one of the following versions of Veeam Backup for Microsoft 365: v7 P202312...

Rescan of Cloud Native Machines in Azure Fails After Credentials Change

Challenge After the Azure Storage account is changed, rescan of Cloud Native Agents e.g., Veeam Agent for Microsoft Windows , Veeam Agent for Linux fails with the error: Warning Failed to connect to Details: Azure REST API error. HTTP code: 403. Azure error: AuthenticationFailed. Full error:...

Script to Automate Implementation of Security & Compliance Analyzer Recommendations

Article Applicability This article and its script are relevant to Windows-based deployments of Veeam Backup & Replication. Purpose This article provides information regarding automating the configuration of the Veeam Backup Server according to practices suggested in the Security & Compliance...

Exchange Backup Fails With: "There is an error in XML document"

Challenge Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage' Cause Veeam has observed that there have been changes to the structu...

How to Expand Backup Heatmap Widget From 12 Hours to 24

Article Applicability This article documents changing the Backup Heatmap time scale in the Analytics Dashboard of the Veeam Backup & Replication Console in version 12.1. Please note that the heatmaps in the view are only available if Veeam ONE is integrated with Veeam Backup & Replication. Purpos...

How to Collect Logs for Veeam Backup Enterprise Manager

Purpose This article documents how to collect logs from Veeam Backup Enterprise Manager. Solution Automated Log Collection 1. Connect to the Enterprise Manager Website 2. Click Configuration in the top-right corner. 3. In the Configuration section, on the left side, click About. 4. At the bottom ...

Vulnerability Scanner Detection Related to CVE-2023-38545

Veeam Backup & Replication 12.1.2 Release - Article Update With the release of Veeam Backup & Replication 12.1.2, the VDDK libraries, which contained the libcurl library, are no longer included with the Veeam Transport package. After upgrading, the Veeam Transport Package on remote components wil...

After Upgrade to Veeam Backup & Replication 12.1, Backup of Linux VM Fails With: "Failed to check fingerprint"

Challenge After upgrading to Veeam Backup & Replication 12.1, Backup jobs for Linux VMs that operated successfully before the upgrade now fail with: Unable to connect to guest OS for guess process. Failed to check fingerprint. Cause During the upgrade to Veeam Backup & Replication 12.1, the forma...

Changes to eDirectory May Not Appear in File Level Restore for OES 2023 and later

Challenge When performing a Linux File Level Restore, using a helper appliance, to restore the database for eDirectory on OES 2023 and higher, the most recent state of the database found within the restore point lacks changes made just before the backup job ran. Cause This happens because the...