OneDrive backup job fails with "Download request retry timeout exceeded"

Challenge During a OneDrive backup, the following error may occur while downloading a OneNote file .one: Failed to backup item: %path%, Download request retry timeout exceeded. This error will only be displayed when using one of the following versions of Veeam Backup for Microsoft 365: v7 P202312...

Rescan of Cloud Native Machines in Azure Fails After Credentials Change

Challenge After the Azure Storage account is changed, rescan of Cloud Native Agents e.g., Veeam Agent for Microsoft Windows , Veeam Agent for Linux fails with the error: Warning Failed to connect to Details: Azure REST API error. HTTP code: 403. Azure error: AuthenticationFailed. Full error:...

Script to Automate Implementation of Security & Compliance Analyzer Recommendations

Article Applicability This article and its script are relevant to Windows-based deployments of Veeam Backup & Replication. Purpose This article provides information regarding automating the configuration of the Veeam Backup Server according to practices suggested in the Security & Compliance...

Exchange Backup Fails With: "There is an error in XML document"

Challenge Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage' Cause Veeam has observed that there have been changes to the structu...

How to Expand Backup Heatmap Widget From 12 Hours to 24

Article Applicability This article documents changing the Backup Heatmap time scale in the Analytics Dashboard of the Veeam Backup & Replication Console in version 12.1. Please note that the heatmaps in the view are only available if Veeam ONE is integrated with Veeam Backup & Replication. Purpos...

How to Collect Logs for Veeam Backup Enterprise Manager

Purpose This article documents how to collect logs from Veeam Backup Enterprise Manager. Solution Automated Log Collection 1. Connect to the Enterprise Manager Website 2. Click Configuration in the top-right corner. 3. In the Configuration section, on the left side, click About. 4. At the bottom ...

After Upgrade to Veeam Backup & Replication 12.1, Backup of Linux VM Fails With: "Failed to check fingerprint"

Challenge After upgrading to Veeam Backup & Replication 12.1, Backup jobs for Linux VMs that operated successfully before the upgrade now fail with: Unable to connect to guest OS for guess process. Failed to check fingerprint. Cause During the upgrade to Veeam Backup & Replication 12.1, the forma...

Vulnerability Scanner Detection Related to CVE-2023-38545

Veeam Backup & Replication 12.1.2 Release - Article Update With the release of Veeam Backup & Replication 12.1.2, the VDDK libraries, which contained the libcurl library, are no longer included with the Veeam Transport package. After upgrading, the Veeam Transport Package on remote components wil...

Release History for Veeam Service Provider Console 8

This release is superseded by Veeam Service Provider Console 8.1. Veeam Service Provider Console 8 Builds 8.0.0.19552 This is a repack of build 8.0.0.19236 that includes an enhanced update to address the critical vulnerability in VSPC. Although our initial patch effectively addressed the primary...

Release Information for Veeam Backup for Nutanix AHV 5 Cumulative Patches

Important Note Due to a potential issue in Veeam Backup for Nutanix AHV 5.0, which may negatively affect backup chains under specific circumstances, it is strongly recommended that you prepare a maintenance window to upgrade to Veeam Backup for Nutanix AHV 5.1 as soon as you are able - prior...

Changes to eDirectory May Not Appear in File Level Restore for OES 2023 and later

Challenge When performing a Linux File Level Restore, using a helper appliance, to restore the database for eDirectory on OES 2023 and higher, the most recent state of the database found within the restore point lacks changes made just before the backup job ran. Cause This happens because the...

How to Manually Update Suspicious File List

Intended Audience This article is intended for Windows-based Veeam Backup & Replication deployments where the software cannot access the internet to automatically update the SuspiciousFiles.xml file used by the Veeam Data Analyzer Service. In environments where the Veeam Backup Server can access...

Licensing Requirement Changes in Veeam Recovery Orchestrator 7

Article Applicability The license changes detailed in this article do not affect Veeam Cloud Service Providers due to how rental licenses are generated, operated, and supported. Summary Due to enhanced integrations and architectural changes across the Veeam Data Platform, there are new license...

How to Configure Advanced Syslog Integration Options

Purpose This article documents advanced configuration options for syslog integration with Veeam Backup & Replication, a new feature starting in version 12.1. Solution The following advanced configuration options are available: Add BOM Before MSG Field Add the Unicode byte order mask BOM before th...

Veeam Agent for Microsoft Windows Backup Session Failure is Reported as Successful

Challenge In certain rare circumstances, a failed backup retry session for a Veeam Agent for Microsoft Windows job operating in Managed by backup server mode may be reported as a Success. Impacted Configuration Veeam Backup & Replication 12 build 12.0.x Deployed. Veeam Agent for Microsoft Windows...

Backup Warning: "repository time shift detected, immutability flag cannot be set."

Challenge A Backup or Backup Copy job using an Immutable Hardened Linux Repository displays the warning: A problem occurred during setting the immutable flag: repository time shift detected, immutability flag cannot be set. Please refer to KB4482 for more details Cause This warning is displayed...

Release History for Veeam ONE 12.1

Veeam ONE 12.1 Builds 12.1.0.3208 Release Information Release Notes What's New Download Information Product Upgrade Order As documented in the Veeam ONE Release Notes: If you have Veeam Backup & Replication servers connected to Veeam ONE, upgrade Veeam ONE first; Veeam Backup & Replication must b...

How to Set Custom Deployer and Data Mover Ports for Managed Linux Agents

Purpose By default, during the deployment of Veeam Agent for Linux on a Linux machine by Veeam Backup & Replication, the services listed below use the default ports indicated. This article documents how to change those default ports using custom settings on the Veeam Backup Server. Veeam Deployer...

Release Information for Veeam Backup & Replication 12.1 and Updates

This update was superseded by Veeam Backup & Replication 12.3. Release Information 12.1.2.172 2024-05-21 Security Vulnerabilities Indicated severity values are CVSS 3.1 scores. Veeam Backup Enterprise Manager VBEM CVE-2024-29849 | Severity: Critical 9.8 This vulnerability in VBEM allows an...

EFS Backup Policy Fails With "Not authorized to perform DeleteRecoveryPoint"

Challenge An EFS Backup Policy fails with the message: User: arn:aws:sts:::assumed-role/VEEAM-BACKUP-FOR-AWS-IAM-ROLE-NAME/VeeamBackupSession is not authorized to perform: backup:DeleteRecoveryPoint on resource: arn:aws:backup:AWS-REGION::recovery-point: with an explicit deny in a resource-based...

Release Information for Veeam Backup for Salesforce 2 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 3. Requirements Please confirm that you are running Veeam Backup for Salesforce 2.1 build 2.1.0.4675 or earlier before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade,...

ORA-27515 Error During Managed Application Backup Policy Run

Challenge Running a managed backup policy with Veeam Plugin for Oracle RMAN results in job failure: Failed to execute plug-in manager command: RMAN-03002: failure of backup command at 07/13/2023 Plugin logs /tmp/veeampluginlogs and database trace files reference ORA-27515 error: $ grep ORA-27515...

Backup error: "The instance configuration for this AWS Marketplace product is not supported."

Challenge The backup of an EC2 instance fails with the following error: Processing "instance-name" failed: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating...

CVE-2023-38547 | CVE-2023-38548 | CVE-2023-38549 | CVE-2023-41723

Veeam ONE 12.1 is not affected by the vulnerabilities discussed on this page. Additionally, Veeam Recovery Orchestrator 7 is not affected by these vulnerabilities as it uses Veeam ONE 12.1. Issue Details CVE-2023-38547 A vulnerability in Veeam ONE allows an unauthenticated user to gain informatio...

Uninstall or Upgrade of Veeam Agent for Microsoft Windows Fails Due to Missing MSI

Challenge When attempting to uninstall or upgrade Veeam Agent for Microsoft Windows , the Windows dialog box appears stating: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation...

Bare Metal Recovery Fails With "The requested security package does not exist."

Article Applicability The issue documented in this article occurs with Server 2022 deployments created using a Server 2022 ISO created before September 2023. This issue was fixed in the Server 2022 ISO released by Microsoft after September 2023. Challenge Bare Metal Restore from Veeam Recovery...

VMXNET3 Drivers Missing From Recovery Media for Server 2022 vSphere VM

Challenge When attempting to perform a Bare Metal Restore on a vSphere VM using Veeam Recovery Media, which was created from a vSphere VM running Server 2022, the network adapter drivers fail to load. This issue persists despite having the 'Include hardware drivers from this computer' option...

SureBackup Job Failure: "The resource 'VeeamBackup_' is in use."

Challenge A SureBackup job in a vSphere environment fails with the error: The resource 'VeeamBackup' is in use. The error as found in the SureBackup Job log%programdata%\Veeam\Backup\SureBackup\Job.SureBackup.log: Error Failed to connect backup datastore to the ESXi host "esx01.domain.tld"...

Restore to EC2 Error: "Failed to validate machine: Cannot find a suitable image for the restored machine."

Issue Resolved in Veeam Backup & Replication 12.1 The issue documented in this article was resolved starting in Veeam Backup & Replication 12.1. Veeam strongly encourages all customers to update to the latest version. Challenge A Restore to Amazon EC2 fails with the error: Failed to validate...

Hotfix to Improve Handling of Self-Signed Certificates Used By On-Prem Object Storage with IAM/STS Endpoints, Agent, VM jobs, and Cloud Connect

Article Applicability The hotfix discussed in this article is only necessary when using an on-prem object storage appliance that utilizes self-signed certificates, and you are being affected in the ways described in the Resolved Issues section. If you are not experiencing the errors listed in thi...

Immutability Warning for Data Domain Repository: "Immutability flag on backups was set with warning"

Challenge A backup job that targets a Dell Data Domain repository completes with the warning, "Immutability flag on backups was set with warning: ", specifically with the endings: Immutability period for some backups exceeds the maximum value allowed by the target repository, using the maximum...

Cloud Backup "Inner SQL exception in the service provider infrastructure"

The error documented in this article can occur due to various reasons. This article specifically addresses a single scenario related to the underlying SQL database engine used by the Veeam Cloud Service Provider. The log snippet provided in the 'Cause' section offers context to help confirm wheth...

'Unauthorized to make an AWS request.' When Using AWS Israel Region

Challenge When creating a new AWS S3 Object Storage Repository with the recently launched AWS Israel region il-central-1, configuring a Helper Appliance fails with the error: Unauthorized to make an AWS request. Cause This error occurs because the AWS SDK libraries used by Veeam Backup &...

Rescan of Windows Machine in Protection Group Fails With "The network path was not found."

Article Applicability This article addresses situations in which credential-based authentication is used to add a Windows machine to a Veeam Agent for Microsoft Windows protection group. The troubleshooting steps below address connectivity failures that occur when Veeam Backup & Replication...

Veeam Backup for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup fo...

Exchange Backups failing with "Failed to access mailbox" starting September 13th, 2023

This issue is related to EX675238 listed in the Microsoft Health Dashboard, which caused some M365 environments to have issues with RESTAPI calls used to access the mailboxes externally...

Validator CLI Tool Fails to Process VMs in Per-machine backup with separate metadata files

Challenge When attempting to use the Veeam Backup Validator command-line tool to validate the VMs contained within a job that was using the Per-machine backup with separate metadata files aka True Per-VM backup chain format, the Veeam Backup Validator tool throws the error: Cannot find last point...

Security Issue in Microsoft Azure Plug-In for Veeam Backup & Replication

Issue Details This article highlights a security-related issue in Microsoft Azure Plug-In for Veeam Backup & Replication 12.1.5.99 that may allow a user accessing the Veeam Backup & Replication server to obtain the administrator credentials of the Veeam Plug-In for Microsoft Azure backup applianc...

Veeam Backup & Replication support for VMware Cloud Director

Purpose This article provides information about compatibility between VMware Cloud Director and Veeam Backup & Replication. Solution The table below provides VMware Cloud Director compatibility information for the most recent version of Veeam Backup & Replication. Older VMware Cloud Director/vClo...

Agent Backup Job Fails With "Veeam Backup and Replication version is not compatible with Veeam Agent for Windows"

Challenge After upgrading Veeam Agent for Microsoft Windows , the backup job fails to run and displays the error message: Error: Managed session has failed: Veeam Backup and Replication version is not compatible with Veeam Agent for Windows. Cause This error occurs when the version of Veeam Agent...

VMware Cloud Director 10.5 Partial Compatibility Patch

Intended Audience This hotfix is intended for customers who upgraded to VMware Cloud Director 10.5 and found that backup operations were impacted. Customers who have not yet upgraded to VMware Cloud Director 10.5 are advised to wait for full Cloud Director 10.5 support, which will be available in...

Backup Job to AWS S3 Repository Fails with "Failed to construct ClientAgentProtocol"

Challenge While attempting to execute a backup task within Veeam Backup & Replication directed towards an AWS S3 Bucket Repository, the backup process fails with the error: Failed to construct ClientAgentProtocol. Examining the logs reveals the following errors: In log: job.IP.BlobRepo.log ERR...

Veeam Backup for Microsoft 365 Updater Fails With: "Error opening installation log file."

Challenge For Veeam Backup for Microsoft 365 deployments from AWS Marketplace or Microsoft Marketplace, when attempting to install discovered updates or when the auto-updater attempts to update Veeam Backup for Microsoft 365, the update process fails with the error: Error opening installation log...

How to Remove Servers From Veeam Backup & Replication Console Launcher

Purpose This article documents the procedure for removing previously used backup server entries from the Veeam Backup & Replication Console Launcher. Solution Veeam Backup & Replication Console settings are stored per user in the file:...

Unexpected Increase in Exchange Incremental Data Processed By Veeam Backup for Microsoft 365

May 2025 Update This article has been updated with new information regarding the February 2025 occurrence and the results of the subsequent investigation. Issue Summary First Occurrence -- August 7 - August 21, 2023 Some customers using Veeam Backup for Microsoft 365 to back up Microsoft 365...

Full Restore Point Generated by Veeam Agent for Microsoft Windows Cluster Backup Is Larger Than Source Cluster

Challenge The Backup Job for a Failover Cluster, or its associated Backup Copy Job, generates full .vbk restore points that are larger than the source Failover Cluster. Cause During the cluster backup, Veeam Agent for Microsoft Windows will deduplicate the blocks within shared disks. However, if...

Veeam.Archiver.Service terminates due to 'System.OutOfMemoryException' after updating to Veeam Backup for Microsoft 365 7.0.0.3968

Challenge Veeam.Archiver.Service consumes all available virtual memory and then terminates. The issue can be confirmed with the following Windows Events System log: The Veeam Backup for Microsoft 365 Service service terminated unexpectedly. It has done this 1 times. The following corrective actio...

FC-Only Nimble Array Snapshot Failures in Veeam Backup & Replication P20230718

Challenge When using Veeam Backup & Replication 12 P20230718, rescan, backup, and restore operations may fail when the Nimble array is configured to only use Fibre Channel FC protocol. The request could not be understood by the server. Unexpected argument 'multiinitiator'. Solution A private fix ...

Access Denied Error After Migrating Configuration from MFA-Enabled Server

Article Applicability The issue documented in this article is relevant only to Veeam Backup & Replication 12.x. A similar issue occurs with Veeam Backup & Replication 13.x, and is documented in KB4898: Sign-In Error After Migrating Configuration From MFA-Enabled Server. Challenge After performing...

Unexpected Snapshot Deletion Failures in the Job Sessions for ONTAP 9.13.1

Article Applicability The issue documented in this article affects builds 12.0.0.1420 P20230718 and lower. This issue was resolved starting in Veeam Backup & Replication build 12.1.0.2131. Challenge VeeamAUX snapshots cannot be deleted immediately on ONTAP 9.13.1 or later; they are instead delete...