How to Clean up the Credentials Manager in Veeam Backup & Replication

Challenge Over time, duplicate or outdated credentials may be saved in the Credentials Manager of Veeam Backup & Replication. This article documents a process for reviewing and cleaning up the Credentials Manager. Solution No changes to the Credentials Manager account list are saved untilOK is...

How to Change Account Used by Linux Hardened Repository

Prepare for Veeam Backup & Replication v12 Starting in Veeam Backup & Replication 12, the Linux Server associated with a Hardened Repository using Immutability may only be added using single-use credentials. During the upgrade to Veeam Backup & Replication 12, any Linux server associated with a...

Failed to call RPC function 'Vss.FinishSnapshot'

Article Applicability The first part of the error document in this article, Failed to call RPC function , is common and occurs anytime an RPC function cannot be invoked. This article is specifically related to an issue where the VSS snapshot closes prematurely because the KeepSnapshot RPC calls...

Protection Domain Has Third-Party Backup Snapshot(s)

Challenge Two different issues are possible: Scenario 1: Cannot Remove Protection Domain When trying to remove a protection domain containing the virtual machines, which are being backed up by Veeam Backup for Nutanix AHV backup appliance, the following error occurs: Specified protection domain h...

Unable to allocate processing resources

Challenge A job within Veeam Backup & Replication fails with an error that starts with: Unable to allocate processing resources. In the section below is a list of the most common permutations of this error. Troubleshooting Below are different endings to the error "Unable to allocate processing...

How to Move Backup Data for a File Backup or Object Storage Backup to a Different Repository

Purpose This article documents the procedure for migrating backup data created by an unstructured data backup job File Backup or Object Storage Backup from one backup repository to another backup repository so that the job can resume incremental backup operations using the new destination. Soluti...

Browser-based Application's Page Fails to Load With: ERR_SSL_KEY_USAGE_INCOMPATIBLE

Article Applicability The error discussed in this article is caused by a misconfiguration of the website's certificate. Specifically, the ERRSSLKEYUSAGEINCOMPATIBLE error occurs when the certificate used by a website has a KeyUsage value defined, but it does not include "Digital Signature" and...

How to Collect Logs for Veeam Backup Enterprise Manager

Purpose This article documents how to collect logs from Veeam Backup Enterprise Manager. Solution Automated Log Collection 1. Connect to the Enterprise Manager Website 2. Click Configuration in the top-right corner. 3. In the Configuration section, on the left side, click About. 4. At the bottom ...

Backup Repository in Invalid State - Causes and Troubleshooting Advice

This article is an extension of the Invalid State page within the Veeam Backup for Microsoft 365 User Guide. Purpose This article documents possible causes for a Veeam Backup for Microsoft 365 Backup Repository to be listed as having an Invalid status and provides troubleshooting advice. Note:...

Release Information for Veeam Backup & Replication 10a Cumulative Patch P20220304

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Intended audience for this update The update on this page is provided as a courtesy to customers who wish to remain on Veeam Backup & Replication 10a for an extended...

Job Fails to Start Due to Timeout Caused by Desktop Heap Allocation Failure

Article Applicability The timeout error displayed in Veeam Backup & Replication can be caused by various factors. This article explicitly addresses a scenario where the Windows OS experiences a 'heap allocation' failure. Please note that the solution provided in this article is only applicable if...

Applications Restored by Veeam Kasten Disaster Recovery Fail to Export with: invalid repository password

Challenge After a Veeam Kasten Disaster Recovery KDR restore is performed on an instance of Veeam Kasten for Kubernetes running a version earlier than 8.5.4, and that instance is later upgraded to version 8.5.4 or newer, export and backup actions for the restored applications fail with an error...

How to use Azure Database for PostgreSQL with Veeam Backup for Microsoft 365

Purpose This article documents how to utilize Azure Database for PostgreSQL to host the Veeam Backup for Microsoft 365 v8 or higher configuration database. Solution After deploying Azure Database for PostgreSQL, additional steps must be performed to ensure it can be utilized by Veeam Backup for...

How to Collect Logs for Veeam Plug-in for Microsoft SQL Server

Purpose This article explains how to collect the logs required for a support case involving Veeam Plug-in for Microsoft SQL Server. Solution Quick Start Automated Veeam Plug-in for Microsoft SQL Server Log Collection If the Windows machines where Veeam Plug-in for Microsoft SQL Server is installe...

Helper Appliance Resource Requirements

Purpose This article documents the specific EC2 Instance Type / Azure VM Size that will be used by Veeam Backup & Replication based on the Helper Appliance size selected when adding Amazon S3 or Azure Object Storage. Solution Helper Appliance Sizes The table below documents the actual EC2 Instanc...

Using the Diskshadow Utility to Manually Test VSS Operations

Windows Server Required This article documents how to use Diskshadow , which is only available in Server versions of Windows 2008+. Purpose This article documents how to manually create a volume shadow copy using the Diskshadow command-line utility in Windows. Cause Veeam products use the Microso...

Release Information for Veeam Backup for Salesforce 3 Cumulative Patches

Requirements Please confirm that you are running Veeam Backup for Salesforce 3 build 3.1.2.3957 or earlier before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the Veeam Backup for Salesforce build number will be3.2.1.4038...

How to Manually Update Suspicious File List

Intended Audience This article is intended for Windows-based Veeam Backup & Replication deployments where the software cannot access the internet to automatically update the SuspiciousFiles.xml file used by the Veeam Data Analyzer Service. In environments where the Veeam Backup Server can access...

Configuration Restore Fails With: "2200N: invalid XML content DETAIL: buffer full"

Challenge When performing a configuration restore or migration, the Restore process fails with the error: 2200N: invalid XML content DETAIL: buffer full Cannot read configuration backup Cause This error is caused by an underlying issue within PostgreSQL 15.1 and 15.2 PostgreSQL 15.1 was included...

Veeam Backup & Replication Upgrade Paths

Tenants of Veeam Cloud Service Providers If your Veeam Backup & Replication installation is connected to a Veeam Cloud Service Provider, contact your Service Provider before upgrading to ensure that the intended upgrade will not break compatibility. A tenant cannot be on a newer version of Veeam...

Vulnerabilities Resolved in Veeam Backup & Replication 13.0.1.1071

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 13.0.1.1071. Veeam Product Latest Version Download Page Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we...

Exchange Backup Fails With: "Failed to get folder properties. Not allowed to access Non IPM folder"

Veeam Data Cloud for Microsoft 365 Customers Customers utilizing Veeam Data Cloud for Microsoft 365 , please be advised that no actions are required to address this issue. All the necessary actions were implemented in the Veeam Data Cloud backend on 2024-04-04. Challenge A backup job in Veeam...

The Console Does Not Appear After Being Launched

Challenge After launching the Veeam Backup & Replication Console, the splash screen appears, and the application is shown in the taskbar, but the Console does not appear, and the mouseover preview is blank. Cause The Console's window position is off the edge of the screen. When the Veeam Backup &...

How to Find Your Veeam Support ID Number

Challenge When opening a support case, after selecting a Veeam product, the Support ID field will autopopulate if your account has only one Support ID associated with the selected product. If more than one Support ID is associated with the selected product, you will be prompted to either select a...

How to Manually Update GPG key on Veeam Appliances

Article Applicability This article is specifically regarding the Veeam Appliances used in conjunction with Veeam Backup & Replication 13. Including the Veeam Software Appliance, Veeam Infrastructure Appliance, and Veeam Hardened Repository deployed from the Veeam Infrastructure Appliance. For...

Release Information for Everpure Fusion Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Everpure Fusion Plug-In v2.2.595, ensure that you are running Veeam Backup & Replication...

Manually moving backup files between Scale-Out Backup Repository extents

Extent Rebalance is Now Built-In to Veeam Backup & Replication This article was written prior to the release of Veeam Backup & Replication 12. While the procedure may still work in Veeam Backup & Replication 12 and higher, we strongly advise you to instead consider using the built-in rebalancing...

Veeam Agent for Linux 6 blksnap module - Xen PV/PVHVM filesystem corruption

Article Applicability This article is relevant only if the answer to all three of these questions is "Yes." 1. Is Veeam Agent for Linux 6 in use? 2. Is Veeam Agent for Linux installed within a Xen PV/PVHVM virtual machine, specifically Citrix XenServer or XCP-ng? 3. Is that virtual machine runnin...

JetError -1404, JET_errIndexNotFound, No such index

Challenge When trying to open a database in VEAD, you receive the following error message: JetError -1404, JETerrIndexNotFound, No such index Solution Log in to the domain controller from which you are trying to restore the database, run cmd as Administrator and run the following: 1. Type regsvr3...

How to manually remove restore points from a VMware Replica

Purpose This article documents how to remove restore points from a Veeam Backup & Replication replica in a vSphere environment. The replica must be in a state where: the latest run was successful the job is not currently running failover is not currently active. Solution Remove old restore points...

Appliance Installation Stuck on "Configuring addons"

Challenge During the deployment of a Veeam Backup & Replication v13 appliance Veeam Software Appliance, Veeam Infrastructure Appliance, or Veeam Hardened Repository, the installer stalls on the "Configuring addons" step. When this occurs, switching to tty1 Ctrl+Alt+F1, then using Alt+Tab to switc...

How to Modify the Security & Compliance Analyzer's Password Complexity and Length Validation Check

Purpose This article documents how to adjust the Encryption Password Complexity and Length Validation check portion of the Security & Compliance Analyzer. Starting in Veeam Backup & Replication 12.3, encryption passwords will automatically be checked to see if they meet specific length and...

Backup fails with: "The system cannot find the file specified." or "The device is not ready."

Version Applicability This article does not list specific versions of Veeam products because the underlying issue stems from a problem with the Microsoft Volume Shadow Copy Service and is independent of any Veeam product versions. As such, the issue can affect environments regardless of the Veeam...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

Release Information for Veeam ONE 12 and Updates

Veeam ONE v12 Releases 12.3.0.7165 2026-08-25 What's New Veeam ONE 12.3 Patch 1 is a cumulative maintenance and security update for Veeam ONE 12.3. It resolves reported issues across reporting, monitoring, alarms, licensing, and integrations, adds REST API and ServiceNow enhancements, and address...

Vulnerability Scanner Detection Related to CVE-2024-7264

Support Statement This Veeam KB article was created to address customers' concerns regarding the detection of the libcurl library by their security software on VMware Backup Proxies, where the VMware VDDK package is installed. Libcurl is a component of VMware VDDK Virtual Disk Development Kit,...

How to Configure PXE Booting of Veeam Agent for Linux Recovery Media

Veeam Agent for Linux Version Requirement Starting with Veeam Agent for Linux 6.1.2, the Veeam Recovery Media is designed to be capable of use in PXE booting.veeam-recovery iso released after 22-May-2024 Purpose This article documents how to configure Linux to PXE boot the Veeam Agent for Linux...

Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage

Challenge Attempting to deploy the Veeam Plug-in for VMware vSphere Client through Veeam Backup Enterprise Manager fails with the error: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage...

How to Configure WinHTTP Proxy for Veeam Components

Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Purpose This article documents how...

"Database connection settings for the Microsoft Entra ID backup repository cannot be found."

If you are encountering this error after recently upgrading to Veeam Backup & Replication 12.3, and that upgrade failed on the first attempt, and you attempted the upgrade a second time, please review the section discussing "For Customers Who Ran the Upgrade a Second Time and It Succeeded" on...

How to Re-create the configuration database for Veeam Agent for Microsoft Windows

Resetting the configuration database will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and will remain recoverable; however, as their job will have been removed, they will...

Veeam ONE Database Calculator for Virtual Infrastructure and Veeam Backup & Replication Monitoring

New Interactive Calculator An updated interactive calculator is now available to replace the legacy Excel file included with this article. Veeam ONE Calculator Solution Summary This Veeam ONE database sizing calculator will help estimate the database size required to retain one year of historical...

Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."

Challenge Backup Job with Application-Aware Processing enabled and configured to "process transaction logs" displays the warning: Failed to truncate Microsoft SQL Server transaction logs. Details: Failed to process 'TruncateSQLLog' command. Failed to truncate SQL server transaction logs for...

VM Loses Connection During Snapshot Removal

Challenge During the snapshot removal step of a Veeam Backup & Replication task, the source vSphere VM loses connectivity temporarily. Cause Veeam does not remove the snapshot itself; Veeam sends an API call to the vSphere environment to have the action performed. The snapshot removal process...

Release Information for Veeam Backup & Replication 12 Day 0 Update

Update Applicability This "Day 0" update for Veeam Backup & Replication 12 is strictly intended for servers using the RTM release build 12.0.0.14 02. If Veeam Backup & Replication 12 GA build 12.0.0.14 20 is installed, this update can be ignored as it is not needed. All resolved issues listed in...

How to uninstall Veeam CDP VAIO filter driver manually

Article Applicability This article documents the manual filter driver removal process. If Veeam Backup & Replication is available, the recommended method for uninstalling the I/O Filter is documented in the user guide. Veeam Backup & Replication - Updating and Uninstalling I/O Filter Objective Th...

Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...

Task fails with error: Application is Shutting Down

Challenge Jobs of any type fail with the error, "Application is shutting down." For example: Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method DataTransfer.SyncDisk Copy BackupSynthesizedStorageToTape...

Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup

Challenge Microsoft SQL Server Log Backup job displays the following warning: Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup This issue can also occur for Oracle Archived Log Backup, and will display the following warning: Cannot...

Using Veeam Agents with Xen Orchestra (Vates XCP-NG and XenServer)

Purpose This article documents how to use Veeam Agent for Microsoft Windows and Veeam Agent for Linux , managed by Veeam Backup & Replication, to protect virtual machines in XenServer and XCP-NG environments that are managed by Xen Orchestra. While these hypervisors are not directly supported for...