"There is no FIB [summary.xml]" error with Veeam Cloud Connect v12.2

Updated Hotfix Release -- September 30, 2024 On 2024-09-30, a new revision to the hotfix package listed in this article was released. This updated hotfix file coincides with a repackaged release of the Veeam Backup & Replication 12.2 ISO dated 20240926, which integrates the new hotfix package...

How to Install Grafana with K10 Dashboard and Data Sources Pre-provisioned

Purpose Starting in Veeam Kasten for Kubernetes v7.5.0, Grafana will no longer be included by default. This in-depth technical guide will demonstrate the process of installing Grafana on Kubernetes and populating it with Kasten Data. It will allow you to quickly access pre-provisioned Kasten...

Inventory of Non-initialized LTO-9 Tape Fails for HPE MSL2024 and 1/8 G2 Autoloader Tape Libraries

Challenge If Veeam Backup & Replication attempts to load an LTO-9 tape that has not been initialized or has an unknown status in the library, the library will report the error Source Not Ready error SCSI Check Condition 05/4481. Error MTSCSI PASS THROUGH DIRECT ended with Scsi Error Fixed format,...

How to Customize the VSPC Welcome Email

Purpose This article documents how to customize the Welcome emails sent out by Veeam Service Provider Console. Solution Requirements and Considerations for Modifying the Welcome Email Template File To modify the Welcome email template file effectively, proficiency in XML, HTML, and XSLT is...

How to Test the Creation of Production Checkpoints in Hyper-V 2016 and Newer

Purpose This article documents how to force Hyper-V 2016 or newer to create a Production Checkpoint. Cause Forcing Hyper-V to create a Checkpoint in ProductionOnly mode is used as an isolation step when troubleshooting a Veeam job that fails to create a Recovery Checkpoint with Application-Aware...

0x8004230F or Error: VSSControl: -2147212529 (VSS_E_UNEXPECTED_PROVIDER_ERROR)

Challenge A job fails with the error: Failed to prepare guest for hot backup. Error: VSSControl: -2147212529 Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name: \?\Volume. Cannot add volume to the set of volumes...

SureBackup Ping Test Timed Out

Challenge A VM or group of VMs fail to pass the SureBackup Ping Test. Solution Below is a list of the most commonly observed causes of Ping Test failures and solutions for each. A router exists between the Veeam Server and Virtual Lab. The vNIC for the Isolated Network is misconfigured. The...

Failed to install Veeam Analytics Service. Failed to establish connection between the Veeam ONE server and Veeam Analytics service. Operation timed out: 10

Challenge After upgrading Veeam ONE to version 13.0.x, the Veeam Analytics Service installation fails with the following error: Failed to install Veeam Analytics Service. Failed to establish connection between the Veeam ONE server and Veeam Analytics service. Operation timed out: 10. The failure...

Build Numbers and Versions of Veeam Plug-in for Scale Computing HyperCore

This KB article lists all versions of the Veeam Plug-in for Scale Computing HyperCore and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-in for Scale Computing HyperCore 3 Releases Veeam Plug-in for Scale Computing HyperCore 3.1...

Veeam Service Provider Console Vulnerability (CVE-2024-42448 | CVE-2024-42449)

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

How to Manually Update Suspicious File List

Intended Audience This article is intended for Windows-based Veeam Backup & Replication deployments where the software cannot access the internet to automatically update the SuspiciousFiles.xml file used by the Veeam Data Analyzer Service. In environments where the Veeam Backup Server can access...

WDAC Supplemental Policy for Veeam Backup & Replication Components on Azure Local

Azure Local is the new name for Azure Stack HCI Azure Stack HCI is now considered part of Azure Local. Learn more about this rename in the Microsoft Documentation: Renaming Azure Stack HCI to Azure Local. Veeam Backup & Replication Version Requirement The solution documented in this article...

exFAT Filesystem May Corrupt Veeam Backup Files

Challenge Testing performed in Veeam labs has determined that, in rare cases, Veeam backups may become corrupted when stored on the exFAT file system. Cause The issue appears to be related to a buffer management issue in the exFAT file system driver. There are no similar issues on other, more...

SQL Express Maximum Database Size Limitation for Veeam Backup & Replication

Veeam Backup & Replication 12 Feature Starting with Veeam Backup & Replication 12, all new deployments will use PostgreSQL as the default database engine to host the configuration database. PostgreSQL does not have the limitations discussed in this article. Existing deployments upgraded from Veea...

List of Security Fixes and Improvements in Veeam Agent for Microsoft Windows

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Agent for Microsoft Windows. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to he...

Veeam Intelligent Diagnostics signature UID field

If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank. Purpose This article provides answers to frequently asked questions about the "Veeam Intelligent...

How to Upgrade the NATS Server Used by Veeam Backup for Microsoft 365

Purpose This article provides information about upgrading the NATS Server used by Veeam Backup for Microsoft 365. NATS Server Version Impact It is recommended that customers use the latest supported version of NATS Server with Veeam Backup for Microsoft 365 to avoid any potential performance...

How to Use Veeam Data Cloud Vault with ExpressRoute with Private Peering

Purpose This article documents the usage of Veeam Data Cloud Vault within environments that use Azure ExpressRoute with private peering. Solution Software Prerequisites Veeam Backup & Replication v12.3 or higher Veeam Data Cloud Vault Configuration Notes This article covers customers using...

Veeam Agent for Microsoft Windows Vulnerability (CVE-2024-29853)

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Veeam Recovery Orchestrator Vulnerability ( CVE-2024-22021 |  CVE-2024-22022 )

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Release Information for Veeam Backup for Microsoft 365 7a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 7a release to the latest Cumulative Patch. upgrade an existing pre-7a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 7a with the latest Cumulative Patch...

Exchange Backup Fails With: "There is an error in XML document"

Challenge Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage' Cause Veeam has observed that there have been changes to the structu...

How to Activate Access to Microsoft Graph Teams Export APIs

Preliminary Action This article documents how to configure your app registration to access the Microsoft Graph Export API for Teams, which is necessary to enable Veeam Backup for Microsoft 365 6a and newer to protect Teams public channel posts. Once the Teams Protected APIs are accessible and Vee...

Veeam Recovery Media creating fails with "This access control list is not in canonical form and therefore cannot be modified" error

Challenge During a Veeam Agent for Microsoft Windows backup job the following warning occurs: Collecting recovery media files Details: This access control list is not in canonical form and therefore cannot be modified. Copy The warning may appear in the following cases: Veeam Recovery Media is...

How to Move Veeam Backup for Microsoft 365 to a New Server

Purpose This article documents the procedure for moving resources assigned to a Veeam Backup for Microsoft 365 server installation to a new Veeam Backup for Microsoft 365 server. At this time, there is no way to export the configuration of Veeam Backup for Microsoft 365. As such,all organizations...

How to Re-create the configuration database for Veeam Agent for Microsoft Windows

Resetting the configuration database will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and will remain recoverable; however, as their job will have been removed, they will...

CreateSnapshot failed, the operation is not allowed in the current state

Challenge A task fails for a vSphere Virtual Machine that is being processed by Veeam Backup & Replication with the error: Error: The operation is not allowed in the current state. A related error can be seen in the vSphere Client for the VM: This error may occur during any job in which Veeam...

Release Information for Veeam ONE 13 and Updates

Veeam ONE 13 Releases 13.0.2.6723 2026-05-27 What's New New Features and Improvements Suspicious Incremental Backup Size Alarm -- Extended Platform Support The Suspicious Incremental Backup Size alarm now covers all platforms supported in Veeam ONE v13, including Proxmox VE, oVirt KVM Oracle Linu...

Veeam Recovery Orchestrator Vulnerability (CVE-2024-29855)

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Licensing Requirement Changes in Veeam Recovery Orchestrator 7

Article Applicability The license changes detailed in this article do not affect Veeam Cloud Service Providers due to how rental licenses are generated, operated, and supported. Summary Due to enhanced integrations and architectural changes across the Veeam Data Platform, there are new license...

StoreOnce and Veeam Immutability Compatibility

Challenge A backup job that targets an HPE StoreOnce Catalyst repository may display either of the following messages: In Veeam Backup & Replication 12.0, the job will fail and display the error: OSCLTERRIMMUTABLEEPOCHREQUESTEXCEEDSMAXIMUM. Err: -1817 In Veeam Backup & Replication 12.1, the job...

Build Numbers and Versions of Veeam Backup for Microsoft 365

This KB article lists all versions of Veeam Backup for Microsoft 365 and their respective build numbers. For more information on downloading the latest version of Veeam Backup for Microsoft 365, visit: Veeam Backup for Microsoft 365 -- Current Version Download Page Veeam Backup for Microsoft 365 ...

Managed Veeam Agent backup job fails with "Unknown invoker method: 2757" error

A Veeam Agent backup job managed by the backup server fails with the following error: Failed to start backup job Error: Unknown invoker method: 2757...

Repository 'Used Space' Value Greater Than 'Capacity'

Challenge A Repository listed under Backup Infrastructure Backup Repositories has a 'Used Space' value that is greater than the 'Capacity' of the storage. Cause This occurs when repositories are backed by storage that has the ability to reduce the space used by restore points, like deduplication...

Veeam Agent for Microsoft Windows deployment fails with “Failed to call RPC function 'PckgCheckSignature'

Challenge When adding a computer to a protection group, the Veeam Agent for Microsoft Windows deployment begins and then fails with the following error: Info UploadManager Checking windows package 'C:\ProgramData\Veeam\Agents\VAW\VeeamB&REndpointx64.msi' signature on host 'HOSTNAME' Error Failed ...

Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk"

Challenge Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk". The following conditions must be met: 1. Veeam 8 Update 2 8.0.0.2021 or later 2. Backed up VM is running on ESXi 5.5 or later 3. Hot Add transport mode is used 4. ...

Operation was canceled by user

Challenge Job fails with error message: Error Operation was canceled by user Cause The two main causes of this error are: 1. A backup window has been configured within the job. 2. The user canceled the job. Solution If the issue was caused by a backup window, please reconfigure the backup window...

VSSControl: -2147024784 / 0x80070070: There is not enough space on disk

Challenge A job with Guest Processing enabled fails with either: VSSControl: -2147024784 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. Cannot prepare the Exchange server data to a subsequent restore operation. Cannot store backup/restore manifest. Serial...

Support Statement — Exchange Web Services (EWS) Deprecation

Challenge Microsoft has announced the deprecation of Exchange Web Services EWS in Exchange Online, with the initial phase-out target of October 1, 2026. Veeam Backup for Microsoft 365 and Veeam Data Cloud for Microsoft 365 currently leverage EWS for Exchange Online backup functionality. Note: Thi...

Vulnerabilities Resolved in Veeam Backup & Replication 13.0.1.2067

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 13.0.1.2067. Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program...

Cannot request cryptocontainer. Win32 error:Keyset as registered is invalid

Challenge A Veeam Agent for Microsoft Windows backup job completes with the following warnings: Cannot request cryptocontainer. Win32 error:Keyset as registered is invalid. and SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be...

How to use Azure Database for PostgreSQL with Veeam Backup for Microsoft 365

Purpose This article documents how to utilize Azure Database for PostgreSQL to host the Veeam Backup for Microsoft 365 v8 or higher configuration database. Solution After deploying Azure Database for PostgreSQL, additional steps must be performed to ensure it can be utilized by Veeam Backup for...

"Failed to connect to the database." Updater Configuration Check

Challenge When updating Veeam Backup & Replication the Configuration Check fails with either: Failed to connect to PostgreSQL server localhost:5432. An existing connection was forcibly closed by the remote host SSPI authentication failed for user Cause The account being used to run the update...

Build Numbers and Versions of Veeam Plug-in for oVirt KVM

This KB article lists all versions of the Veeam Plug-in for oVirt KVM and their respective appliance build numbers. Starting with Veeam Backup & Replication 12.3, the Release Notes for Veeam Plug-in for oVirt KVM , are included in the Veeam Backup & Replication Release Notes. Note: Prior to versi...

VMware vCenter Server rescan failed with “Could not create SSL/TLS secure channel” error

Article Applicability This article is relevant only to Veeam Backup & Replication 12.x and older because it is strictly related to an issue that affects Windows OSes that were dropped from support starting in Veeam Backup & Replication 13. This article is related only to issues that occur when...

Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

How to reset vSphere Virtual Machine CBT

Purpose This document provides details for resetting the CBT Changed Block Tracking of a vSphere VM. The Veeam Backup & Replication may display the following message: CBT data is invalid, failing over to legacy incremental backup. No action is required, next job run should start using CBT again. ...

Optimizing and Maintaining SQL Server Instance Hosting Veeam Service Provider Console Configuration Database

Purpose This article was produced in coordination with the Veeam R&D team to provide Service Providers with a comprehensive list of the most common performance improvements and maintenance actions relating to the underlying Microsoft SQL Server instance that hosts the Veeam Service Provider Conso...

403 Forbidden Message When Accessing Veeam Data Cloud App

Challenge Attempting to load the Veeam Data Cloud app webpage fails with the error: 403 Forbidden Microsoft-Azure-Application-Gateway/v2 Cause The HTTP status code "403 forbidden--you don't have permission to access this resource" is displayed when a web server recognizes a user's request but is...

Veeam ONE Web Client Page Fails to Load After Updating .NET Runtime Components

Veeam ONE 12.2 and 12.3 .NET Version Requirements Veeam ONE build 12.2 build 12.2.0.4093 and 12.3 build 12.3.0.4670 require and support only .NET 8.0. Note: All three component versions must match. ASP.NET Core Runtime 8.0.x Microsoft ASP.NET Core 8.0.x - Shared Framework x64 .NET Desktop Runtime...