How to Modify the Security & Compliance Analyzer's Password Complexity and Length Validation Check

Purpose This article documents how to adjust the Encryption Password Complexity and Length Validation check portion of the Security & Compliance Analyzer. Starting in Veeam Backup & Replication 12.3, encryption passwords will automatically be checked to see if they meet specific length and...

Converting Disk from RAW to QCOW2 to Allow For Incremental Backup

Purpose This article documents how to convert a Disk from RAW to QCOW2, allowing Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to create an incremental backup of the disk. As documented in the Veeam Backup for Oracle Linux Virtualization Manager and Red Hat...

Failed to call RPC function 'Vss.FinishSnapshot'

Article Applicability The first part of the error document in this article, Failed to call RPC function , is common and occurs anytime an RPC function cannot be invoked. This article is specifically related to an issue where the VSS snapshot closes prematurely because the KeepSnapshot RPC calls...

Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage

Challenge Attempting to deploy the Veeam Plug-in for VMware vSphere Client through Veeam Backup Enterprise Manager fails with the error: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Certificate doesn't support 'digitalSignature' KeyUsage...

Manually moving backup files between Scale-Out Backup Repository extents

Extent Rebalance is Now Built-In to Veeam Backup & Replication This article was written prior to the release of Veeam Backup & Replication 12. While the procedure may still work in Veeam Backup & Replication 12 and higher, we strongly advise you to instead consider using the built-in rebalancing...

JetError -1404, JET_errIndexNotFound, No such index

Challenge When trying to open a database in VEAD, you receive the following error message: JetError -1404, JETerrIndexNotFound, No such index Solution Log in to the domain controller from which you are trying to restore the database, run cmd as Administrator and run the following: 1. Type regsvr3...

Vulnerability Resolved in Veeam ONE 13.1 Patch 0

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

How to Update Location Profile Endpoint Details and Preserve Access to an Existing Kopia Storage Repository

Purpose This article documents the correct procedure to update the Endpoint details in the Location Profile for an existing Kopia storage repository in S3-compatible stores and ensure the existing associated repositories remain accessible. Customers may wish to update the Endpoint details e.g.,...

Antivirus Exclusions for Veeam Agent for Mac

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Agent for Mac. Note: Antivirus will not always cause Veeam Agent for Mac functions to fail; antivirus software may also negatively impact backup...

How to Clean up the Credentials Manager in Veeam Backup & Replication

Challenge Over time, duplicate or outdated credentials may be saved in the Credentials Manager of Veeam Backup & Replication. This article documents a process for reviewing and cleaning up the Credentials Manager. Solution No changes to the Credentials Manager account list are saved untilOK is...

Protection Domain Has Third-Party Backup Snapshot(s)

Challenge Two different issues are possible: Scenario 1: Cannot Remove Protection Domain When trying to remove a protection domain containing the virtual machines, which are being backed up by Veeam Backup for Nutanix AHV backup appliance, the following error occurs: Specified protection domain h...

How to Re-create the configuration database for Veeam Agent for Microsoft Windows

Resetting the configuration database will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and will remain recoverable; however, as their job will have been removed, they will...

Backup fails with: "The system cannot find the file specified." or "The device is not ready."

Version Applicability This article does not list specific versions of Veeam products because the underlying issue stems from a problem with the Microsoft Volume Shadow Copy Service and is independent of any Veeam product versions. As such, the issue can affect environments regardless of the Veeam...

How to Test Port Connectivity

Purpose This article documents how to test connectivity between two machines over a specific port. Product Service Ports Most connection errors involving ports in the 61xx, 93xx, 94xx, and 10xxx ranges are related to Veeam product-related services. Determine if the port in the connection error is...

How to Collect Logs for Veeam Plug-in for Microsoft SQL Server

Purpose This article explains how to collect the logs required for a support case involving Veeam Plug-in for Microsoft SQL Server. Solution Quick Start Automated Veeam Plug-in for Microsoft SQL Server Log Collection If the Windows machines where Veeam Plug-in for Microsoft SQL Server is installe...

How to Configure WinHTTP Proxy for Veeam Components

Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Purpose This article documents how...

How to Find Your Veeam Support ID Number

Challenge When opening a support case, after selecting a Veeam product, the Support ID field will autopopulate if your account has only one Support ID associated with the selected product. If more than one Support ID is associated with the selected product, you will be prompted to either select a...

Guest processing fails for Nutanix AHV, Proxmox VE, Scale Computing HyperCore

Challenge When running backup or replication jobs for Windows virtual machines hosted on Nutanix AHV, Proxmox VE, or Scale Computing HyperCore with Veeam Backup & Replication 13.0.1 Patch 2, guest processing fails with one of the following errors: Failed to install guest processing components for...

Version string portion was too short or too long

The article describes additional Veeam ONE database configuration required after deploying it manually...

Veeam Backup & Replication Upgrade Paths

Tenants of Veeam Cloud Service Providers If your Veeam Backup & Replication installation is connected to a Veeam Cloud Service Provider, contact your Service Provider before upgrading to ensure that the intended upgrade will not break compatibility. A tenant cannot be on a newer version of Veeam...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

Backup Repository in Invalid State - Causes and Troubleshooting Advice

This article is an extension of the Invalid State page within the Veeam Backup for Microsoft 365 User Guide. Purpose This article documents possible causes for a Veeam Backup for Microsoft 365 Backup Repository to be listed as having an Invalid status and provides troubleshooting advice. Note:...

Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."

Challenge Backup Job with Application-Aware Processing enabled and configured to "process transaction logs" displays the warning: Failed to truncate Microsoft SQL Server transaction logs. Details: Failed to process 'TruncateSQLLog' command. Failed to truncate SQL server transaction logs for...

How to manually remove restore points from a VMware Replica

Purpose This article documents how to remove restore points from a Veeam Backup & Replication replica in a vSphere environment. The replica must be in a state where: the latest run was successful the job is not currently running failover is not currently active. Solution Remove old restore points...

How-to Restore Lost Access to Cache Database After Using Custom SSL Certificate

Article Applicability This article is relevant only if the Veeam ONE deployment uses a custom SSL certificate, and not the one generated by the Veeam ONE installer. The error shown in the challenge section can also occur if the Veeam ONE Caching Service cannot access the PostgreSQL instance that...

Hyper-V Backup Job fails after 72 hours "Failed to call RPC function 'HvSetVmBackupStatus'"

Challenge A backup of a Hyper-V VM fails after 72 hours with the following error: Failed to call RPC function 'HvSetVmBackupStatus': Snapshot with id 'snapshot-uuid' was not found. In the Task log for the specific VM %programdata%\Veeam\Backup\ \Task...log the following error is found: Error The...

Vulnerability Scanner Detection Related to CVE-2024-7264

Support Statement This Veeam KB article was created to address customers' concerns regarding the detection of the libcurl library by their security software on VMware Backup Proxies, where the VMware VDDK package is installed. Libcurl is a component of VMware VDDK Virtual Disk Development Kit,...

Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...

Veeam Guest Catalog Service does not start after upgrade

Challenge After a consecutive upgrade of Veeam Backup & Replication and Enterprise Manager to a newer version, VeeamCatalogSvc fails to start if the EM database is located on a remote server. Cause The account that is used to start VeeamCatalogSVC might not have access to the Veeam Enterprise...

SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped

Challenge A job displays the warning: SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped Solution Support Scope Please note that the warning message displayed by Veeam Backup & Replication is a courtesy notification...

Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup

Challenge Microsoft SQL Server Log Backup job displays the following warning: Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup This issue can also occur for Oracle Archived Log Backup, and will display the following warning: Cannot...

Release Information for Veeam Backup & Replication 11a Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Before installing this Cumulative Patch using the Patch Installer, please confirm that you are running Veeam Backup & Replication 11a build 11.0.1.1261 wi...

How to uninstall Veeam CDP VAIO filter driver manually

Article Applicability This article documents the manual filter driver removal process. If Veeam Backup & Replication is available, the recommended method for uninstalling the I/O Filter is documented in the user guide. Veeam Backup & Replication - Updating and Uninstalling I/O Filter Objective Th...

Helper Appliance Resource Requirements

Purpose This article documents the specific EC2 Instance Type / Azure VM Size that will be used by Veeam Backup & Replication based on the Helper Appliance size selected when adding Amazon S3 or Azure Object Storage. Solution Helper Appliance Sizes The table below documents the actual EC2 Instanc...

Backup job fails with “The request is not supported. Failed to duplicate extent” message.

Challenge A backup job targetted at an ReFS based repository fails with " The request is not supported. Failed to duplicate extent" Examples: Agent: Failed to process method Transform.CompileFIB: The request is not supported. Failed to duplicate extent. Target file: vbk, Source file: vib,...

NFC connectivity troubleshooting steps

Challenge A job fails with an error related to NFC Network File Copy connectivity. For example: Error: NFC storage connection is unavailable. Failed to create NFC download stream. Failed to create NFC upload stream. Cause The cause of most NFC errors fall into 4 primary categories: DNS The proxy ...

Appliance Installation Stuck on "Configuring addons"

Challenge During the deployment of a Veeam Backup & Replication v13 appliance Veeam Software Appliance, Veeam Infrastructure Appliance, or Veeam Hardened Repository, the installer stalls on the "Configuring addons" step. When this occurs, switching to tty1 Ctrl+Alt+F1, then using Alt+Tab to switc...

How to Install Grafana with K10 Dashboard and Data Sources Pre-provisioned

Purpose Starting in Veeam Kasten for Kubernetes v7.5.0, Grafana will no longer be included by default. This in-depth technical guide will demonstrate the process of installing Grafana on Kubernetes and populating it with Kasten Data. It will allow you to quickly access pre-provisioned Kasten...

Job Fails to Start Due to Timeout Caused by Desktop Heap Allocation Failure

Article Applicability The timeout error displayed in Veeam Backup & Replication can be caused by various factors. This article explicitly addresses a scenario where the Windows OS experiences a 'heap allocation' failure. Please note that the solution provided in this article is only applicable if...

How to use Azure Database for PostgreSQL with Veeam Backup for Microsoft 365

Purpose This article documents how to utilize Azure Database for PostgreSQL to host the Veeam Backup for Microsoft 365 v8 or higher configuration database. Solution After deploying Azure Database for PostgreSQL, additional steps must be performed to ensure it can be utilized by Veeam Backup for...

The Console Does Not Appear After Being Launched

Challenge After launching the Veeam Backup & Replication Console, the splash screen appears, and the application is shown in the taskbar, but the Console does not appear, and the mouseover preview is blank. Cause The Console's window position is off the edge of the screen. When the Veeam Backup &...

SharePoint backup jobs fail with: The remote server returned an error: (429)

After upgrading to Veeam Backup for Microsoft 365 7, backup jobs may fail with this error due to SharePoint Online throttling policy...

Backup Failure: "There are currently x usable fault domains. The operation requires y more usable fault domains."

Challenge A Veeam Backup & Replication job protecting a VM stored on a vSAN fails with the error: Error: There are currently x usable fault domains. The operation requires y more usable fault domains. Cause This error is relayed from the snapshot operation failure message within the vSphere...

Vulnerabilities Resolved in Veeam Backup & Replication 13.0.1.1071

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 13.0.1.1071. Veeam Product Latest Version Download Page Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we...

Using Veeam Agents with Xen Orchestra (Vates XCP-NG and XenServer)

Purpose This article documents how to use Veeam Agent for Microsoft Windows and Veeam Agent for Linux , managed by Veeam Backup & Replication, to protect virtual machines in XenServer and XCP-NG environments that are managed by Xen Orchestra. While these hypervisors are not directly supported for...

How to Back Up a Windows Failover Cluster with Veeam Agent for Microsoft Windows

Solution Information regarding Failover Cluster Support is available in the Veeam Agent Management Guide: Failover Cluster Support How to Protect Failover Clusters If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case...

After Upgrade to Veeam Backup & Replication 12.1, Backup of Linux VM Fails With: "Failed to check fingerprint"

Challenge After upgrading to Veeam Backup & Replication 12.1, Backup jobs for Linux VMs that operated successfully before the upgrade now fail with: Unable to connect to guest OS for guess process. Failed to check fingerprint. Cause During the upgrade to Veeam Backup & Replication 12.1, the forma...

How to Manually Configure Nginx For Use by Veeam Backup for Salesforce

Purpose This article documents how to manually configure Nginx for use with Veeam Backup for Salesforce 3.1 and higher . Solution 1. Before making configuration changes, stop the Veeam Backup for Salesforce backend service: systemctl stop vbsf-backend.service Copy 2. Use Nginx template...

Secure channel communications stop working after disabling TLS 1.0/1.1

After disabling TLS 1.0/1.1, Veeam functionality which utilizes the SCHANNEL security provider, such as license auto-update, license usage reporting and Veeam explorers with remote mounts stop working...

Veeam ONE Database Calculator for Virtual Infrastructure and Veeam Backup & Replication Monitoring

New Interactive Calculator An updated interactive calculator is now available to replace the legacy Excel file included with this article. Veeam ONE Calculator Solution Summary This Veeam ONE database sizing calculator will help estimate the database size required to retain one year of historical...