How to Bypasss Load Balancing in Veeam Management Pack for Microsoft System Center

Challenge Load Balancing is automatically enabled between multiple collectors within one failover group. The issue is when you do not want collectors to failover or load balance between the two. Cause Load Balancing is a feature within Veeam Management Pack for Microsoft System Center and it is s...

ESX hardware status change however, the change is not reflected in OpsMgr.

The overall health status of the host can be updated in certain scenarios, but the hardware item health status is not correctly updated in OpsMgr. An important symptom is that the health state of the hardware item may be "Unknown" grey in VMware vSphere client...

Alerts are not closed automatically in SCOM

This article addresses troubleshooting for the following problem: "Alerts are not closed automatically in SCOM."...

Physical and virtual machines with identical names

Challenge When a physical and a virtual object with identical names are present in SCOM and in the SCOM database they tend to get mixed up by the application. Cause Unfortunately, nworks currently does not support machines having the same name within one environment. nworks uses VM Name as a uniq...

How to download a trial version of nworks products

When you try to download the management pack/SPI trial version from the Veeam Software website, the link does not work...

How to Adjust Collector Heartbeat Timeout

Purpose This article provides information regarding the configuration of the Collector Heartbeat setting, which determines how long the collector can go between heartbeats before being considered unreachable. Solution Configuration of the CollectorHeartbeatTimeout value is documented in the Veeam...

Failed to configure DC (Host is not licensed for this feature)

Challenge Cause The DC boots up only in the DSRM and all services are not operational. Solution To address this: Make sure ESX is licensed with the vStorage APIs feature. Make sure that the account used to backup the Virtual Machines has full administrative rights on Vcenter and is member of loca...

SureBackup for a Virtual Machine with excluded disks

Challenge How to run a VM directly from a backup file if some of its disks are excluded from backup. Solution To run a VM directly from a backup file, make sure you select 'Remove excluded disks from VM configuration' option when excluding your disks from the backup: More Information If the 'Remo...

Duplicate e-mail notifications sent when a backup or replication job is completed.

When your backup or replication job is completed, you receive duplicate e-mail notifications...

How to reset vSphere Virtual Machine CBT

Purpose This document provides details for resetting the CBT Changed Block Tracking of a vSphere VM. The Veeam Backup & Replication may display the following message: CBT data is invalid, failing over to legacy incremental backup. No action is required, next job run should start using CBT again. ...

Unable to access the virtual machine configuration: Invalid datastore path

Challenge SureBackup/Instant Recovery session fails with the error: Unable to access the virtual machine configuration: Invalid datastore path Log Files list: Error Failed to register VM name 'XYZaf5107a9120c43e687c33c3d6f4c073c', is template 'False' System.Exception Error Unable to access the...

The dependency service or group failed to start

Challenge Cause This error is usually caused by one or more Windows VSS services being disabled. To fix it, you will need to go to Start Run, and enter "services.msc" without quotes. Here, you will see a list of services, their description, and whether or not they are running. Make sure RPC servi...

Module DevicePowerOn power on failed

Challenge Cause Veeam B&R creates the new adaptor with settings specified in Virtual Lab properties, however it also forces the old MAC address to be used as you see in the vmx file of a restored machine, that's why VM fails to power on as it's expecting to see mac address from VMware range. When...

Failed to start client agent on the host

Backup job fails with the error: 'Failed to start client agent on the host '...', Timeout to start agent'...

Backup server is not upgraded to the latest version yet Enterprise Manager error

When adding backup server in Enterprise Manager the error appears: "Backup server "XXX" is not upgraded to the latest version yet"...

Failed to open VDDK disk error in Virtual Appliance mode, IDE virtual disks not supported

Processing the VM with IDE virtual disks in VA/hotadd mode fails...

"Unknown vbk format" error when importing backup file to Veeam Backup & Replication

Challenge Cause The .vbk file you are trying to import was created with a different version of Veeam Backup & Replication. Solution Check whether versions of the Veeam Backup & Replication software match on the server where the .vbk file was made and on the server to which you are importing the...

Veeam vPower NFS Service fails to start

Challenge This article documents troubleshooting steps to be taken if the Veeam vPower NFS Service fails to start. Solution Check Port Usage Check if another process is locking one of ports used by the Veeam vPower NFS Service: 1. Open an Administrative PowerShell Prompt 2. Run the following...

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi...

Appliance Mode (Hotadd) Requirements and Troubleshooting

Requirements Virtual Appliance HOTADD Requirements and Limitations Requirements for Backup and Restore of Encrypted VMs Known Issues If the VM disk resides on a vVol, the Veeam VMware Backup Proxy's VM configuration file vmx must be on the same vVol. The Veeam VMware Backup Proxy VM must be locat...

VSS issue: Retrieving the COM class factory for component with CLSID failed (80070005)

Veeam service account does not have enough privileges to call a COM server application with specified CLSID. As a result, it is not possible to inject the VSS short-life process into the guest OS...

Failed to create dir "\\LOCATION\FOLDER" Could not find a part of the path "\\LOCATION\FOLDER"

Failed to create dir "\LOCATION\FOLDER" Could not find a part of the path "\LOCATION\FOLDER"...

Parameter is not valid. Failed to open Veeam Backup and Replication.

When opening the Veeam.Backup.Shell.exe, the following error occurs: Parameter is not valid...

SureBackup roles

What do Sure Backup roles mean and what are the differences among them...

Win32 error: The directory name is invalid.

VSS integration fails with the following error: Win32 error: The directory name is invalid...

Create VSS processing exclusion for vCenter Database

Article Applicability This article is only relevant to environments still using a Windows-based vCenter vSphere 6.7 and older with the vCenter database hosted on a Microsoft SQL Instance. Per VMware's Blog: Reminder: vSphere 6.5/6.7 End of General Support The End of General Support for vSphere 6....

SureBackup Ping Test Timed Out

Challenge A VM or group of VMs fail to pass the SureBackup Ping Test. Solution Below is a list of the most commonly observed causes of Ping Test failures and solutions for each. A router exists between the Veeam Server and Virtual Lab. The vNIC for the Isolated Network is misconfigured. The...

Troubleshooting vPower NFS Datastore Mounting Issues

Challenge During SureBackup, Instant Recovery, Instant Disk Recovery, or Other-OS FLR operation, the following error is seen in the VMware environment: Error during the configuration of the host: NFS Error: Unable to Mount filesystem: Unable to connect to NFS server. or An error occurred during...

VIX Error: Failed to resolve host Code: 30006

VIX Error: Failed to resolve host Code: 30006...

Remote Registry Inaccessible to 2003 Server

Challenge VSS fails with the following error: Starting guest agent Cannot initialize information about the guest's system. Target host: xxx.xx.xxx.x. Cannot collect metrics about the guest's operation system. Cannot open sessions manager's registry key. Win32 error:Access is denied. Cause Typical...

Veeam Service Fails to Start with Error 1920

Challenge A service relating to Veeam Backup & Replication fails to start and displays the message: Error 1920. Service failed to start. Verify that you have sufficient privileges to start system services. Copy Solution Common Causes The service is set to run as an account other than Local System...

File is larger than the maximum size supported by datastore

Challenge The following error message occurs when attempting to create a VMware snapshot. File is larger than the maximum size supported by datastore The Veeam Backup & Replication job fails with the following error: CreateSnapshot failed, vmRef "vm-xxx", timeout "1800000", snName "VEEAM BACKUP...

How to Disable the Renaming of Reversed Incremental VBK File

Article Applicability This article is related to the automatic renaming of the VBK file, which occurs only when using Reverse Incremental backup mode. Note: Reverse Incremental as a backup mode will begin being deprecated starting in version 13 of Veeam Backup & Replication. For more information,...

How to back up VM templates

Purpose This article serves as a quick reference for information about backing up vSphere Templates. Solution To be able to select a template in the list of virtual infrastructure objects when adding objects to a Backup job, select the VMs and Templates view from the top-right view options. When...

Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported

When backing up Windows server, encounter the error "Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported."...

Job Fails Due to Quiesced Snapshot Creation Failure

Challenge A Backup or Replication job for a VMware Virtual Machine fails with either of the following errors: Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef "vm-", timeout "1800000", snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It...

Veeam ONE Monitor SNMP MIBs

Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...

Gaps in Performance Data Graphs, Missing Alerts, or MP Views Greyed Out in Veeam Management Pack

Cause This problem can occur if the agent's cache needs to be cleaned up. Please note that you need to ensure that the Operations Manager agent has been configured properly after clearing cache. Otherwise, the issue will reoccur. Please refer to the Configuring Operations Manager Agent Knowledge...

During the export of log files the following error occurs: "Cannot access collector [collector_name]"

This articles provides suggestions to the error "Cannot access collector collectorname" that may happen during the export of log files...

Collection of events with multiple collectors

This KB clairifies collection of events with multiple collectors and offers suggestions to resolve...

No data or incorrect data arrives into Operations Manager from the vCenter Server due to the vCenter Server statistics interval

Challenge No data or incorrect data arrives into Operations Manager from the vCenter Server due to the impact of vCenter Server statistics interval on the Veeam Collector operation. Cause This may happen due to various reasons, in particular, due to incorrect settings of the vCenter Server...

Reported CPU Usage Values Differ in vCenter and Veeam ONE

Challenge The reported maximum, minimum, and average CPU usage values do not match between the vCenter and Veeam ONE. Cause How the Values Are Calculated in vSphere Client VMware calculates these values with Hyperthreading Technology enabled. The VMware vSphere client shows that "Hyperthreading" ...

When you open the nworks Web UI in a browser, you see a blank screen.

When you open the nworks Web UI in a browser, you see a blank screen instead of the logon screen/management screen. You may also see a Java exception stating that you need to add the site to the Trusted Sites zone...

Hardware Status Differs in vCenter Server and Veeam ONE

Challenge One of Veeam ONE's monitoring features is monitoring and alerting on host hardware status changes. These alerts are good to know in case hosts in your environment have hardware issues, the issue will be notified in the alert, and the severity of the issue by VMware's color scale Yellow ...

Configuring Operations Manager agent

Challenge No performance data regarding VMware objects is available in SCOM, or gaps or dotted lines are visible in Performance views. Cause If the collection is configured correctly, but performance data is missing from the Operations Manager console, the issue may be related to the Health...

An application-specific permission settings prevent COM Server application from running locally

The nworks discovery is not working and topology is not created. User does not get ‘SVDISC’ messages, but they get the following message instead: "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID and APPID to the user NT...