How to Edit Multiple Alarms at the Same Time

Purpose This article provides supplemental information regarding batch alarm editing. As documented in the Veeam ONE Monitoring Guide, in batch editing mode, you can only change the Assignment, Notifications, Actions, and Suppression alarm settings. Solution For information about modifying multip...

How to log in to the Linux Helper Appliance

Purpose This article documents how to login to the Linux appliance used by Veeam Backup & Replication. This is not a common need, but may be neccesary for troubleshooting or advanced configuration. Linux appliances are used by Veeam Backup & Replication for several purposes: In Surebackup, the...

How to setup SAN access for use with Veeam Backup & Replication.

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...

Reverse incremental job scheduling does not work properly

Challenge Reverse incremental job starts ignoring their scheduled settings, and run on the days selected for Synthetic Fulls, even when the check-box is grayed out. Solution To resolve the issue you need to enable forward incremental mode in the job settings and deselect "Enable synthetic fulls"...

VSS Freeze Wait Timeout

Challenge A Backup or Replication tasks fails with the following errors: "VSSControl: Failed to prepare guest for freeze, wait timeout 900 sec." "VSSControl: Failed to freeze guest, wait timeout" Solution Possible Security Software Interference Anti-virus software may impede VSS operations. As an...

Error executing SQL script during upgrade to Veeam Backup & Replication 6.0.0

Veeam Backup & Replication upgrade to version 6.0.0 fails with the error: Error executing SQL script DBupdate.sqlfilled. Line 5225. There is already an object named 'db50update in the database'...

"Error Subquery returned more than 1 value" during upgrade to 6.0.0.153

When upgrading to version 6 of Backup & Replication, you receive the error "Error executing SQL Script DBUpdate.sqlfilled. Line 7195. Subquery returned more than 1 value. This is not permitted when the subquery follows =,!=,,= or when the subquery is used as an expression."...

NFS storage, backup job may fail with rollback file deletion errors.

NFS implementation specifics on certain NFS storage, backup job may fail with "rollback file deletion errors"...

Unable to Connect Hyper-V Host via WMI. User credentials cannot be used for local connections.

Challenge When trying to add a Hyper-V host, you receive the error "Unable to connect via WMI. User Credentials cannot be used for local connections." Cause Not all of the prerequisites have been installed when using Veeam Backup & Replication. Solution Before adding Hyper-V servers, check the...

Your license has expired

Challenge During upgrade to a newer version of Veeam Backup & Replication, the following error occurs: Solution Review KB1191 for information about how to download a new license file. More Information Prior to Veeam Backup & Replication v10, all license files were bound by version release. To...

Hot-Add/Virtual Appliance Failures for Restored or Cloned Backup Proxy

Challenge A backup or replication job fails with the following error when using a VMware Backup Proxy when that proxy is attempting to use Virtual Appliance transport mode hotadd: BackupDiskTrad failed Client error: Failed to open VDDK disk MyDatastore VMName/Disk1.vmdk is read-only mode - true...

"JavaScript must be enabled in the web browser to view this page" error while logging to Veeam Reporter Web page

Challenge Cause Security restrictions applied in web-browser prevent from running static content or Veeam Reporter website requires the Static Content feature of IIS be installed in order to function properly. Solution At first, try to add Veeam Reporter's web-site into list of Trusted Sites zone...

Unable to Use the "Processes" Tab in Veeam ONE

Challenge The following message is displayed when opening the Processes tab in Veeam ONE Client for a Virtual Machine: Failed to connect to the Guest OS. Verify that server is up, running, and accessible to Veeam ONE server. Solution Please ensure that the prerequisites are met: VMware vSphere...

How to Create a Custom SureBackup Test Script

Purpose This article provides information about creating custom SureBackup roles and scripts which can be used to enhance SureBackup testing. Solution Information regarding custom SureBackup roles can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/creatingxmlfiles.html Informatio...

Virtual machines are grayed out after vMotion

Virtual machines are grayed out after vMotion vDisk is in "not monitored" state...

"The given key was not present in the dictionary" error while opening nworks UI

"The given key was not present in the dictionary" error while opening nworks UI...

The "Index was outside the bounds of the array" error while opening nworks UI

When the error "Index was outside the bounds of the array" occurs when opening nworks UI, this article provides the steps to address the corrupted XML file...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

"Virtual Machine is unavailable and will be skipped from processing. " or "Failed to expand object"

Challenge One or more virtual machines in a VMware Backup job fails with the following error: vSphere Environment Virtual Machine is unavailable and will be skipped from processing. Hyper-V Environment Task failed. Failed to expand object . Error: Cannot find VM on host Cause These errors occur...

“Nvram” File is Missing on Target Replica Location

When a replication job starts, it fails right away with the following error message: External FIB refers to non-existing file. FIB: VMname.nvram...

User authentication failed

When adding an ESX server to Veeam Backup and Replication console and specifying SSH Connection Settings the error message pops up: "Failed to login to "servername" by SSH, port 22, user "user", elevateToRoot False, autoSudo False User authentication failed...

CreateSnapshot failed, the operation is not allowed in the current state

Challenge A task fails for a vSphere Virtual Machine that is being processed by Veeam Backup & Replication with the error: Error: The operation is not allowed in the current state. A related error can be seen in the vSphere Client for the VM: This error may occur during any job in which Veeam...

Object reference not set to an instance of an object exception on Checking free space on source datastore

Job fails right away with error "Checking free space on source datastore. Object reference not set to an instance of an object."...

VSS: Guest operation system is not supported.

Challenge The following error occurs: "VSS: Guest operation system is not supported." The log file contains the following messages: timestamp Info Collecting guest metrics. timestamp Info servertype: 0x1007 timestamp Info Target host is a workstation. timestamp Info Guest OS version: 5.2 timestam...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

Return argument has an invalid type

Challenge Veeam Backup Enterprise Manager fails to collect data from a Veeam Backup server with the following error: Return argument has an invalid type. The following error can be seen in VeeamBES.log: timestamp Info Reporting data were successfully collected from the server server.local timesta...

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager...

fault.RestrictedVersion.summary

Challenge Getting an error when running a SureBackup job: Unable to mount vPower NFS volume fault.RestrictedVersion.summary Failed to connect backup datastore to the ESX host "hostname".\n Unable to mount vPower NFS volume BACKUP1:/VeeamBackupBACKUP1. Backup1: fault.RestrictedVersion.summary\n...

DNS does not start on Microsoft Windows Server 2008 Domain Controllers

Challenge Cause The Surebackup Domain Controller can't communicate with the replication partners before loading the zone. Solution There is a Microsoft registry key that should be modified only on the Virtual Machines inside the SureBackup job due to the nature of the key. Open Regedit Browse to...

Creating snapshots in a different location than default virtual machine directory

How to change the default virtual machine working directory location for snapshots...

The service discovery portion of the SPI frequently fails due to a timeout

Challenge Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent. Cause Performance related problems on VMware vCenter side. Solution Workaround is to adjust settings of the agent timeout by using the following commands: ovconfchg -ns...

Member servers are not able to authenticate to the Domain Controller

Challenge Either of the following errors occur: No authority could be contacted for authentication. Copy The trust relationship between this workstation and the primary domain failed. Copy Cause The server has lost trust with the Active Directory domain. Solution Login to the machine using a loca...

Veeam Backup & Replication Support for Rotated Media

Purpose This article provides links to documentation regarding Veeam Backup & Replication Repositories using Rotated Media. Solution Details about the functionality and configuration of repositories supporting rotated media can be found in the Veeam Backup & Replication User Guide: Limitations of...

Failed to write data to the file *.vbk - file too large

Challenge The job fails with the "File too large" error. ERR |Command 'FibWrite0x000x7effec02c0d0' has failed. Failed to process method Transform.Patch: File too large Cause The file system or operating system of the Linux repository does not support the size of the backup file. The maximum file...

Using Rsync to Copy Backup Files Offsite

Challenge When using Rsync as a post job activity to copy backup files to an offsite location one of the problems that is encountered is that after the second backup is using reverse incremental, Rsync copies all the data from the vbk file one more time, and not just the changes from the last...

Empty sockets counter in nworks Enterprise Manager

VMware vCenter or hosts have been added into Enterprise Manager and the amount of sockets is displayed correctly; however, once the maintenance procedure has been performed against the hosts and the hosts are restarted, then some of the hosts become unlicensed Enterprise Manager shows "0" instead...

Server Running Enterprise Manager reboots repeatedly

Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...

How to Test Manually Mounting the Veeam vPower NFS Datastore

Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...

Domain Controller starts up in Safe Mode

Challenge After restoring a Domain Controller, it appears to get stuck in safe mode. Cause When restoring a Domain Controller from a backup, the DC will enter Directory Services Restore Mode DSRM during the first boot. It should reboot on its own into a non-authoritative state after a short time...

How to change URL in Enterprise Manager notification email

Purpose This article documents how to change the URL listed in the Veeam Backup Enterprise Manager notification email. Example of Backup Enterprise Manager Notification Solution Back Up Database Before Making Changes Before making changes to the VeeamBackupReporting database, create a backup of t...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

Troubleshooting Exchange AIR

Challenge You are not able to proceed through AIR wizard to perform application item recovery. You are not able to restore individual mailbox items. Cause vLab is misconfigured or you do not have sufficient permissions. Solution To address the issue, follow the steps below: 1. Make sure vLab is...

After the "maindb.xml" file has been re-created the collector gets lost in nworks Enterprise Manager

The collector gets lost in nworks Enterprise Manager after the "maindb.xml" file has been re-created...

SureBackup Performance Considerations

Purpose This article provides advice and information on understanding and improving SureBackup performance. Solution SureBackup Performance Considerations The Repository where the backup files are stored, and the Mount Server used by that Repository, should be in the same data center as the ESXi...

SureBackup: Error: Mount with leaseId already activated

Challenge A SureBackup job displays the error: Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated. Cause Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However,...

Could not open a connection to SQL Server

This article describes a solution for when a job fails with the error: "Could not open a connection to SQL Server"...

How to check the ESXi host license using the Managed Object Browser

Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...

SureBackup SQL Script Verification

A SureBackup job fails with "SQL Server script, path VmConnectionTester.exe, ErrCode 10061" due to port connection failures...

VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: [Gather metadata]. Code: [0x80042318].

Challenge A backup job fails with the following error: VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: Gather metadata. Code: 0x80042318. Copy Cause The Volume Shadow Copy service within the machine being backed u...

Job Planning

To ensure sufficient use of resources and faster job performance, it is important to plan your backup, replication and copying jobs...