NWork Download Now Button Is Available But Nothing Happens?

Challenge When clicking the "Download Now" Button, you are redirected to another Veeam page or stay at the Download page. OR Cause This is due to the "Download Now" Button, by default, creates a new tab and popups the .zip file that is trying to be downloaded. Solution There are 2 solutions for...

Veeam ONE: No Collection Data within Monitor, or Collection Stops Updating.

Challenge Data collection stops within Veeam ONE Monitor, or there is no longer any new data from a certain point. Cause This is due to the following database error involving a lack of space in the primary file group for the database .mdf file. Here is a snippet from the Monitor Logs that you wil...

Performing an AIR restore without Enterprise Manager

Purpose You wish to perform an AIR Exchange, Active Directory, or SQL item restore, but do not have Enterprise Manager installed. Solution To perform an AIR restore without Enterprise Manager, run the SureBackup job created for the restore. Once it is running and complete, open the session and...

How To Refine nWorks Data Collection in SCOM

How To Refine nWorks Data Collection in SCOM...

VMware Objects are not visible in Ops Mgr

Challenge Either of the following scenarios apply: 1. No virtual infrastructure objects e.g., Clusters, Hosts, or VMs appear in the OpsMgr Console. Additionally, you may receive an alert in Ops Mgr from the Veeam Management Pack for Microsoft System Center Collector as follows: Alert Name: Agent...

Backups writing to C:\Windows\SysWOW64

Challenge In some cases, backup repositories automatically created by setup during upgraded from v5 may start writing data into C:\Windows\SysWOW64 if backup files used to reside in the root folder of the volume. Cause Root cause is still unknown but this KB will assist you in getting your jobs...

Unable to process the workload: your license has been exceeded

Challenge A Veeam Backup & Replication job fails with either of the following errors: Error: Not enough licenses. Error: Unable to process the workload: your license has been exceeded Cause The limits of the installed license have been exceeded. Solution Information regarding Veeam Backup &...

How to Manually Back Up Veeam Configuration Databases

Purpose This article documents methods to back up Microsoft SQL and PostgreSQL databases. This article also documents how to locate the configuration database for Veeam Backup & Replication / Veeam Cloud Connect Enterprise Manager Veeam Service Provider Console. For information about Veeam ONE,...

BEM Search Server Doesn't Remove Successfully

Challenge When trying to remove a Search Server from BEM by clicking the remove button, the server being removed is stuck in a "Removing" state. Cause Solution Veeam encourages backing up your SQL DB before making any changes. 1. Go to Microsoft SQL Server Management Studio May need to be install...

Hyper-V CSV Backup - Blue Screen

Challenge During Hyper-V backup via CSV, a node in Hyper-V connected to the CSV shows Blue Screen error and crashes. Cause This is a known Microsoft error requiring updates. Solution Apply hotfixes mentioned in these articles to resolve this behavior. http://support.microsoft.com/kb/2494162...

Issue With Data Warehouse Instance Collation

Challenge The following error message is displayed while generating reports: Cannot resolve the collation conflict between "SQL collation "SQLLatin1GeneralCP1CIAS" and "YourSQLCollationName" in the equal to operation. Cause A non-default SQL Collation is in use that is not supported by OpsMgr,...

Backup Jobs fail after upgrade from ESX to ESXi

Challenge After upgrading VMware servers, all backup jobs have the following error: "Invalid SoapPath link: "/vmfs/volumes/YourPath" 'Text' is an invalid XmlNodeType." Cause The issue occurs because we are not able to use local storage on an ESXi server as the target for a repository because...

An error message "Collecting thread has failed to initialize (Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again.) and will be stopped" in Veeam Monitor

Challenge The error "Connection problems" appears with vCenter server or ESXi host in Veeam ONE Monitor client infrastructure view. vCenter server or the ESXi host becomes grayed out: No data goes to the Veeam ONE Monitor client and into the Veeam ONE database. vCenter server or ESXi might be...

How to Restore Individual Files When FLR Fails

Purpose This article documents an alternate method to restore individual files when the File Level Restore fails or the filesystem is incompatible with the Guest OS File Recovery functionality of Veeam Backup & Replication. Solution Alternative Method for VMware Virtual Machines If the data you a...

How to Move the VBRCatalog Folder

Purpose This article documents the procedure for moving the VBRCatalog folder. Solution VBRCatalog Location Requirements The VBRCatalog folder must be on the root of a given drive letter. Example: C:\VBRCatalog\ or D:\VBRCatalog\ The VBRCatalog cannot be redirected to a CIFS share or mapped netwo...

Free ESXi for VMware is not supported

Challenge A job fails with the error: Your Veeam Backup license does not allow processing of free ESXi. Copy Cause As detailed in the Platform Support page of the User Guide: Free ESXi is not supported. Veeam Backup & Replication leverages vSphere and vStorage APIs that VMware disables in free...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

How to setup SAN access for use with Veeam Backup & Replication.

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...

How to log in to the Linux Helper Appliance

Purpose This article documents how to login to the Linux appliance used by Veeam Backup & Replication. This is not a common need, but may be neccesary for troubleshooting or advanced configuration. Linux appliances are used by Veeam Backup & Replication for several purposes: In Surebackup, the...

Direct-SAN Transport mode – Requirements and Troubleshooting

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...

How to apply a SQL script to Veeam Backup & Replication/Veeam Backup Enterprise Manager Database

Purpose This article documents the procedure for applying a SQL script to a Microsoft SQL Server or PostgreSQL Database. Specifically, this article is targeted at the scenario where a support engineer has provided a .sql script to modify the Veeam Backup & Replication or Veeam Backup Enterprise...

How to Edit Multiple Alarms at the Same Time

Purpose This article provides supplemental information regarding batch alarm editing. As documented in the Veeam ONE Monitoring Guide, in batch editing mode, you can only change the Assignment, Notifications, Actions, and Suppression alarm settings. Solution For information about modifying multip...

Reverse incremental job scheduling does not work properly

Challenge Reverse incremental job starts ignoring their scheduled settings, and run on the days selected for Synthetic Fulls, even when the check-box is grayed out. Solution To resolve the issue you need to enable forward incremental mode in the job settings and deselect "Enable synthetic fulls"...

VSS Freeze Wait Timeout

Challenge A Backup or Replication tasks fails with the following errors: "VSSControl: Failed to prepare guest for freeze, wait timeout 900 sec." "VSSControl: Failed to freeze guest, wait timeout" Solution Possible Security Software Interference Anti-virus software may impede VSS operations. As an...

"Error Subquery returned more than 1 value" during upgrade to 6.0.0.153

When upgrading to version 6 of Backup & Replication, you receive the error "Error executing SQL Script DBUpdate.sqlfilled. Line 7195. Subquery returned more than 1 value. This is not permitted when the subquery follows =,!=,,= or when the subquery is used as an expression."...

Error executing SQL script during upgrade to Veeam Backup & Replication 6.0.0

Veeam Backup & Replication upgrade to version 6.0.0 fails with the error: Error executing SQL script DBupdate.sqlfilled. Line 5225. There is already an object named 'db50update in the database'...

NFS storage, backup job may fail with rollback file deletion errors.

NFS implementation specifics on certain NFS storage, backup job may fail with "rollback file deletion errors"...

Unable to Connect Hyper-V Host via WMI. User credentials cannot be used for local connections.

Challenge When trying to add a Hyper-V host, you receive the error "Unable to connect via WMI. User Credentials cannot be used for local connections." Cause Not all of the prerequisites have been installed when using Veeam Backup & Replication. Solution Before adding Hyper-V servers, check the...

Your license has expired

Challenge During upgrade to a newer version of Veeam Backup & Replication, the following error occurs: Solution Review KB1191 for information about how to download a new license file. More Information Prior to Veeam Backup & Replication v10, all license files were bound by version release. To...

Hot-Add/Virtual Appliance Failures for Restored or Cloned Backup Proxy

Challenge A backup or replication job fails with the following error when using a VMware Backup Proxy when that proxy is attempting to use Virtual Appliance transport mode hotadd: BackupDiskTrad failed Client error: Failed to open VDDK disk MyDatastore VMName/Disk1.vmdk is read-only mode - true...

"JavaScript must be enabled in the web browser to view this page" error while logging to Veeam Reporter Web page

Challenge Cause Security restrictions applied in web-browser prevent from running static content or Veeam Reporter website requires the Static Content feature of IIS be installed in order to function properly. Solution At first, try to add Veeam Reporter's web-site into list of Trusted Sites zone...

Unable to Use the "Processes" Tab in Veeam ONE

Challenge The following message is displayed when opening the Processes tab in Veeam ONE Client for a Virtual Machine: Failed to connect to the Guest OS. Verify that server is up, running, and accessible to Veeam ONE server. Solution Please ensure that the prerequisites are met: VMware vSphere...

How to Create a Custom SureBackup Test Script

Purpose This article provides information about creating custom SureBackup roles and scripts which can be used to enhance SureBackup testing. Solution Information regarding custom SureBackup roles can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/creatingxmlfiles.html Informatio...

Virtual machines are grayed out after vMotion

Virtual machines are grayed out after vMotion vDisk is in "not monitored" state...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

The "Index was outside the bounds of the array" error while opening nworks UI

When the error "Index was outside the bounds of the array" occurs when opening nworks UI, this article provides the steps to address the corrupted XML file...

"The given key was not present in the dictionary" error while opening nworks UI

"The given key was not present in the dictionary" error while opening nworks UI...

“Nvram” File is Missing on Target Replica Location

When a replication job starts, it fails right away with the following error message: External FIB refers to non-existing file. FIB: VMname.nvram...

"Virtual Machine is unavailable and will be skipped from processing. " or "Failed to expand object"

Challenge One or more virtual machines in a VMware Backup job fails with the following error: vSphere Environment Virtual Machine is unavailable and will be skipped from processing. Hyper-V Environment Task failed. Failed to expand object . Error: Cannot find VM on host Cause These errors occur...

User authentication failed

When adding an ESX server to Veeam Backup and Replication console and specifying SSH Connection Settings the error message pops up: "Failed to login to "servername" by SSH, port 22, user "user", elevateToRoot False, autoSudo False User authentication failed...

CreateSnapshot failed, the operation is not allowed in the current state

Challenge A task fails for a vSphere Virtual Machine that is being processed by Veeam Backup & Replication with the error: Error: The operation is not allowed in the current state. A related error can be seen in the vSphere Client for the VM: This error may occur during any job in which Veeam...

Object reference not set to an instance of an object exception on Checking free space on source datastore

Job fails right away with error "Checking free space on source datastore. Object reference not set to an instance of an object."...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

VSS: Guest operation system is not supported.

Challenge The following error occurs: "VSS: Guest operation system is not supported." The log file contains the following messages: timestamp Info Collecting guest metrics. timestamp Info servertype: 0x1007 timestamp Info Target host is a workstation. timestamp Info Guest OS version: 5.2 timestam...

Return argument has an invalid type

Challenge Veeam Backup Enterprise Manager fails to collect data from a Veeam Backup server with the following error: Return argument has an invalid type. The following error can be seen in VeeamBES.log: timestamp Info Reporting data were successfully collected from the server server.local timesta...

fault.RestrictedVersion.summary

Challenge Getting an error when running a SureBackup job: Unable to mount vPower NFS volume fault.RestrictedVersion.summary Failed to connect backup datastore to the ESX host "hostname".\n Unable to mount vPower NFS volume BACKUP1:/VeeamBackupBACKUP1. Backup1: fault.RestrictedVersion.summary\n...

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

Veeam Backup & Replication Support for Rotated Media

Purpose This article provides links to documentation regarding Veeam Backup & Replication Repositories using Rotated Media. Solution Details about the functionality and configuration of repositories supporting rotated media can be found in the Veeam Backup & Replication User Guide: Limitations of...

How to change URL in Enterprise Manager notification email

Purpose This article documents how to change the URL listed in the Veeam Backup Enterprise Manager notification email. Example of Backup Enterprise Manager Notification Solution Back Up Database Before Making Changes Before making changes to the VeeamBackupReporting database, create a backup of t...