1796 matches found
Failed to write data to the file *.vbk - file too large
Challenge The job fails with the "File too large" error. ERR |Command 'FibWrite0x000x7effec02c0d0' has failed. Failed to process method Transform.Patch: File too large Cause The file system or operating system of the Linux repository does not support the size of the backup file. The maximum file...
DNS does not start on Microsoft Windows Server 2008 Domain Controllers
Challenge Cause The Surebackup Domain Controller can't communicate with the replication partners before loading the zone. Solution There is a Microsoft registry key that should be modified only on the Virtual Machines inside the SureBackup job due to the nature of the key. Open Regedit Browse to...
Empty sockets counter in nworks Enterprise Manager
VMware vCenter or hosts have been added into Enterprise Manager and the amount of sockets is displayed correctly; however, once the maintenance procedure has been performed against the hosts and the hosts are restarted, then some of the hosts become unlicensed Enterprise Manager shows "0" instead...
Creating snapshots in a different location than default virtual machine directory
How to change the default virtual machine working directory location for snapshots...
Troubleshooting Exchange AIR
Challenge You are not able to proceed through AIR wizard to perform application item recovery. You are not able to restore individual mailbox items. Cause vLab is misconfigured or you do not have sufficient permissions. Solution To address the issue, follow the steps below: 1. Make sure vLab is...
How to Test Manually Mounting the Veeam vPower NFS Datastore
Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...
Member servers are not able to authenticate to the Domain Controller
Challenge Either of the following errors occur: No authority could be contacted for authentication. Copy The trust relationship between this workstation and the primary domain failed. Copy Cause The server has lost trust with the Active Directory domain. Solution Login to the machine using a loca...
Domain Controller starts up in Safe Mode
Challenge After restoring a Domain Controller, it appears to get stuck in safe mode. Cause When restoring a Domain Controller from a backup, the DC will enter Directory Services Restore Mode DSRM during the first boot. It should reboot on its own into a non-authoritative state after a short time...
After the "maindb.xml" file has been re-created the collector gets lost in nworks Enterprise Manager
The collector gets lost in nworks Enterprise Manager after the "maindb.xml" file has been re-created...
Server Running Enterprise Manager reboots repeatedly
Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...
Using Rsync to Copy Backup Files Offsite
Challenge When using Rsync as a post job activity to copy backup files to an offsite location one of the problems that is encountered is that after the second backup is using reverse incremental, Rsync copies all the data from the vbk file one more time, and not just the changes from the last...
SureBackup Performance Considerations
Purpose This article provides advice and information on understanding and improving SureBackup performance. Solution SureBackup Performance Considerations The Repository where the backup files are stored, and the Mount Server used by that Repository, should be in the same data center as the ESXi...
The service discovery portion of the SPI frequently fails due to a timeout
Challenge Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent. Cause Performance related problems on VMware vCenter side. Solution Workaround is to adjust settings of the agent timeout by using the following commands: ovconfchg -ns...
SureBackup: Error: Mount with leaseId already activated
Challenge A SureBackup job displays the error: Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated. Cause Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However,...
Could not open a connection to SQL Server
This article describes a solution for when a job fails with the error: "Could not open a connection to SQL Server"...
SureBackup SQL Script Verification
A SureBackup job fails with "SQL Server script, path VmConnectionTester.exe, ErrCode 10061" due to port connection failures...
How to check the ESXi host license using the Managed Object Browser
Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...
VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: [Gather metadata]. Code: [0x80042318].
Challenge A backup job fails with the following error: VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: Gather metadata. Code: 0x80042318. Copy Cause The Volume Shadow Copy service within the machine being backed u...
Job Planning
To ensure sufficient use of resources and faster job performance, it is important to plan your backup, replication and copying jobs...
VSSControl: -2147024784 / 0x80070070: There is not enough space on disk
Challenge A job with Guest Processing enabled fails with either: VSSControl: -2147024784 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. Cannot prepare the Exchange server data to a subsequent restore operation. Cannot store backup/restore manifest. Serial...
Win32 error: The network path was not found. Code 53
Challenge A server processed by a job fails with the following error: Error: Failed to connect to guest agent. Errors: 'Cannot connect to the host's administrative share. Host: . Account: .... Win32 error:The network path was not found. Code: 53 Cannot connect to the host's administrative share...
Surebackup VDDK error: 16064. Host is not licensed for this feature
Challenge When SureBackup job is running against Domain Controller, Veeam B&R server is unable to access disk of the target machine. The following error can be seen in the log: VDDK error: 16064.Host is not licensed for this feature 25.05.2011 07:53:34 Info AP Client error: Failed to open VDDK di...
Enterprise Manager shows duplicate jobs
Challenge After moving the Veeam server to another server the jobs tab of the Backup Enterprise Manger still shows the jobs from the previous Backup server. Cause Information about the old backup server still remains in VeeamBackupReporting database. Solution To correct this: 1. Go to the...
How to Start a SureBackup Job in Troubleshooting Mode
Purpose This article documents how to start an individual VM that has failed SureBackup validation in "Troubleshooting mode." Solution Troubleshooting Mode causes the selected VM in the SureBackup job to be powered on and remains on, despite possible test failures. This can be very useful for...
VDDK Error 3 Troubleshooting
Challenge A Backup or Replication job fails with an error containing 'VDDK error: 3 ' This most often occurs when forcing aVMware Backup Proxy to use 'Virtual Appliance' transport mode and disabling the 'Failover to network mode' option. Cause The most common scenario is that the disks of the VM...
Installing a new license does not take effect/hold.
When installing a new license for Backup & Replication, the license key does not apply or hold...
Unable to access file [unspecified filename] since it is locked
Challenge VMware holds a lock on the snapshot file while it is being consolidated. If there is an issue during this process, it is possible for further snapshots to be unable to consolidate, causing removal failures. You receive warnings that the snapshot removal process failed because '' is...
There are no more endpoints available from the endpoint mapper server
Challenge A Backup job with Application-Aware Processing enabled fails with the error: There are no more endpoints available from the endpoint mapper server Cause The error is being relayed by Veeam Backup & Replication from the Guest OS. RPC is not functioning correctly. Solution Before running ...
Guest OS Event Logs Indicate a Time Shift Has Occurred During Backup
Challenge There is a time shift on the guest VM during the Veeam job when the snapshot is taken. You are getting messages such as the following in the system event log: Event ID: 1 The system time has changed to from . Cause VMware Tools may be configured to synchronize the virtual machine's time...
Import fails with "No such file"
Challenge When trying to import VBK, the import fails with the error "No such file." Cause This message can occur due to improper setup of the storage connection. Solution To correct this issue: 1. Confirm that this backup was created in the same version. 2. Copy the backup files to the Veeam...
NFC connectivity troubleshooting steps
Challenge A job fails with an error related to NFC Network File Copy connectivity. For example: Error: NFC storage connection is unavailable. Failed to create NFC download stream. Failed to create NFC upload stream. Cause The cause of most NFC errors fall into 4 primary categories: DNS The proxy ...
Method not found
Challenge Cause There is most likely a conflict between .dll versions. Go to the folder where Veeam Backup & Replication is installed and make sure all .dll files have the same version: The conflict can happen if the hotfix was previously installed over the incorrect version, and new methods from...
Configuration system failed to initialize
Product Improvements Starting with Veeam Backup & Replication 12, when launching the Console, the software will check the validity of the user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted. " That prompt will allow the user ...
How to perform SureBackup recovery verification manually in Standard edition
Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...
U-AIR issue: Virtual Lab Manager is disconnected
Challenge The following error message occurs when running the U-AIR wizard: Virtual Lab Manager is disconnected The following error messages can be found in the Veeam.AIR. log file: timestamp Error Virtual Lab Manager is disconnected. Veeam.Backup.Common.CommonException timestamp Error Server sta...
SureBackup: A connection attempt failed
Challenge Cause Veeam Backup & Replication is not able to connect to the Virtual Lab and grab network settings from the web server. Solution If you assign a proxy appliance an IP address from the same network where the Veeam B&R server is located, Veeam B&R will automatically add a new route to t...
Changed block tracking cannot be enabled: virtual hardware version 7 or later required
Challenge The backup or replication job is processed slower than expected and gives the warning message "changed block tracking cannot be enabled: virtual hardware version 7 or later required." The job works without Changed Block Tracking, and the "changed block tracking cannot be enabled: virtua...
Veeam Product Licensing
Purpose This article provides information regarding Veeam product licensing acquisition, access, and usage. Solution General Information about Licensing Veeam Product Licensing Information Veeam Licensing Frequently Asked Questions Veeam Licensing Policy Veeam End User License Agreement EULA...
Windows File Level Restore causes Windows crash (the “blue screen” error) on the Veeam Backup server.
Challenge During File Level Restore, the Windows "blue screen" error occurs on the Veeam Backup Server. You cannot restore any guest OS files and Veeam Backup server crashes. Cause When restoring files with Windows File Level Restore from a backup or a replica, the Veeam Backup server crashes wit...
How to manually test hotadd functionality
Purpose This article documents the procedure for manually performing hotadd to test whether a Veeam Backup Proxy can attach a VM's base disks. Solution Requirements and Limitations Before testing, review Virtual Appliance HOTADD Requirements and Limitations Review KB1054:Appliance Mode Hotadd...
Backup job fails with error: Insufficient system resources exist to complete the requested service.
Challenge The following entry can be seen in the log file: Client error: Insufficient system resources exist to complete the requested service Cause The error is relayed by Veeam Backup & Replication from the underlying Windows OS. Solution As the underlying Windows OS is reporting this error,...
Transaction was deadlocked
When trying to delete backups in Veeam console, occur error "Transaction Process ID xx was deadlocked on lock."...
How to enable users to restore their own items from latest backup
Solution You need to create an ever-running SureBackup job with the application in question, and provide a convenient DNS name for it. 1. Create a new application group with VMs running the required application and its dependencies. 2. Create a new SureBackup job and select "Keep application grou...
Compatibility with VMware vSphere Fault Tolerance
Solution Starting with vSphere 6, Virtual Machines with Fault Tolerance enabled can be snapshotted via APIs, allowing Veeam Backup & Replication to back up and replicate Fault Tolerant VMs - just like any other VMs. Starting with Veeam Backup & Replication 8 Update 2 8.0.0.2030, VMs with Fault...
Call execution timeout (100000 ms) (Veeam.Backup.SSH.PerlSoapException)
Article Applicability This article discusses an issue that only occurs when non-persistent Veeam Data Movers are used. The non-persistent data movers are only used when the account provided to Veeam Backup & Replication to connect to a Linux server does not have root or root-equivalent permission...
RPC function call failed. The RPC server is unavailable. w/ Application-Aware Processing
Challenge A Backup or Replication job utilizing Application-Aware Processing fails with the error: RPC error:The RPC server is unavailable. Code: 1722 Cause Possible causes include, organized from most common to rarest: The ports that Veeam Backup & Replication is attempting to use are blocked by...
Enterprise Manager works with http, but not with https
Challenge This article covers two scenarios: The Veeam Backup Enterprise Manager webpage is not able to be reached when using both HTTP and HTTPS. or The Veeam Backup Enterprise Manager webpage is accessible when using HTTP, but fails to load when using HTTPS. Solution Enterprise Manager Webpage ...
Internet Access From Virtual Lab
Purpose This article documents how to enable machines operating within the Virtual Lab isolated network to access the internet. Solution The function documented in this KB enables the virtual lab proxy appliance to act as an internet proxy. This proxy function only passes web browser traffic. Thi...
One or more arguments are not correct
Challenge Installation of AIR Wizard any of them fails with the error "One or more arguments are not correct." Cause There is a conflict with the Windows firewall. Solution Disable Windows Firewall and make sure its Windows service is stopped even if it is disabled, make sure it was stopped befor...