Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

How to Migrate the Veeam ONE Database

Article Applicability This article is specifically about relocating the Veeam ONE database to a different Microsoft SQL Server Instance and the Veeam ONE deployment remaining on the same machine. For information about relocating the Veeam ONE deployment, review: KB1801: How to Migrate Veeam ONE...

Naming requirement for correct functioning of the "Guest to Agent Relationship" feature

Challenge To make the VM and OpsMgr Agent integration work properly, it is necessary that VMs discovered by the VMGUEST contains OpsMgr Agent discovery have an identical display name and NETBIOS name. Cause If the VMware display name is different from the NETBIOS name, the VM will have two source...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

Could not connect to Veeam ONE Monitoring Server specified in Settings > Client Settings.

Challenge After launching the Veeam ONE Client, a pop-up appears with the message: Could not connect to Veeam ONE Monitoring Server specified in Settings Client Settings. Cause This occurs when the Veeam ONE Client cannot connect to the Veeam ONE Monitoring Server specified during the launch of t...

Veeam Management Pack for Microsoft System Center Collector Error: "Proxy Authentication Required"

Challenge Despite there being no internet proxy between the collector and the monitored targets, and connection to the monitored targets is stable i.e., the Test Connection utility shows "Success", the following problems occur: No data is displayed in the Operations Manager console. The log shows...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

Performance metrics are not updated when a virtual machine is powered off

Challenge Sometimes SCOM can be showing irrelevant performance graphs for powered off VMs: Cause This is an expected behavior for the current version of nworks. When a virtual machine is powered off, WMI cache still contains outdated data. That is why graphs in SCOM are updated improperly. The...

How to Run Multiple Instances of the Veeam One Client

Purpose This article documents to enable multiple instances of the Veeam ONE Client to be launched on the same machine. By default attempting to launch a second Veeam ONE Client while one is already running will change focus to the existing running Veeam ONE Client. The setting document in this...

How to Install, Change, or Remove the Veeam ONE License

Purpose This article documents how to manually install, change, or remove a license for Veeam ONE. Solution Install License 1. Open Veeam ONE Client. 2. Click the Main Menu ≡ in the top-left corner. 3. Click License. 4. In the dialog window that appears, click Install License. 5. Using the file...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

How to get the nworksDEMO tool v5.7

Purpose You need to get nworksDEMO tool v5.7 to see nworks MP in action and be able to use it for offline demonstrations and training. Solution Browse to the nworksDEMO tool v5.7 landing page and submit your request using the online form: http://go.veeam.com/nworksdemo More Information If you hav...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

How to Run Scripts With Veeam One Client

Purpose This article provides additional information about running scripts with Veeam ONE Client. Solution Script Configuration Scripts can be configured for the following action types: As an alarm notification action -- select this option if you want to run a custom script when the alarm is...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

Retrieving the COM class factory for component with CLSID {xxxxxxxx} failed due to the following error: 800700c1.

Creating or copying folders with Veeam FastSCP 3.0.3 fails with the error: Retrieving the COM class factory for component with CLSID xxxxxxxx failed due to the following error: 800700c1...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Virtual Appliance or SAN mode fails on a localized proxy server

Challenge Hot-add or SAN mode fails on a localized proxy. In the job log, you can see the following error: Info AP 2a1a output: 2012-01-26T12:07:14.429+01:00 02252 error 'Default' Cannot use advanced transport modes for xxx.xxx.xxx.xxx/moref=vm-xxx/snapshot-xxx: Cannot lock directory...

User authentication failed

When a Linux server is added to the console, the "User authentication failed" error occurs...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

Failed Accessing Windows Event Log

Challenge SCOM reports a Warning: "Failed Accessing Windows Event Log...". and in the State Change Events description you can find: "The Windows Event Log Provider was unable to open the nworksEventLog event log on computer 'nodexxx' for reading. The provider will retry opening the log every 30...

Best Practice For Setting Up nWorks Collection for Failover and Disaster Recovery

Purpose Additional information given about how collectors work within nWorks and guidelines on how to set up collectors for disaster situations. Solution The Best Practice for Setting Up nWorks Collection for Failover and Disaster Recovery To get started with monitoring through the nWorks...

Veeam Management Pack Metric Definitions and VC Events

Purpose This article documents how to create custom alerts for monitoring setting changes within VMware vCenter and verifying the type of data being collected. For this purpose, Veeam provides a list of Veeam MP for VMware Metric Definitions and vCenter Events Definitions. Solution Veeam MP for...

SureBackup fails: Failed to call RPC function - Access is Denied

Challenge When the Veeam vPower NFS Service on the Mount Server used by the SureBackup job is set to use any account other than Local SystemThe default configuration is for the Veeam vPower NFS Service to "Log On As" the 'Local System' account., and that account is not a member of the Local...

Backup to CIFS Share fails with "Failed to call RPC function 'FcIsExists': The user name or password is incorrect."

Error Change in Veeam Backup & Replication 12.x Starting in Veeam Backup & Replication 12, the error message that will be displayed when the credentials to access the SMB share are invalid was changed. The underlying error is still the same and is recorded in the log file:...

File is locked by running session

Challenge A job or task within Veeam Backup & Replication displays the following message: File is locked by running session jobname Cause When tasks run in Veeam Backup & Replication, the files accessed by those tasks are tracked within the configuration database to prevent collision. As tasks ar...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

Access is denied during Windows File Level Restore

Challenge Customer receives the below error when attempting to restore a file through Windows File Level Restore: Cause The currently logged in user does not have sufficient permissions to access the file that is being restored. Solution There are two ways to resolve this issue. First, log out, a...

How to Install Veeam PowerShell Snapin

How to install Veeam Backup & Replication Powershell Snapin...

NWork Download Now Button Is Available But Nothing Happens?

Challenge When clicking the "Download Now" Button, you are redirected to another Veeam page or stay at the Download page. OR Cause This is due to the "Download Now" Button, by default, creates a new tab and popups the .zip file that is trying to be downloaded. Solution There are 2 solutions for...

Veeam ONE: No Collection Data within Monitor, or Collection Stops Updating.

Challenge Data collection stops within Veeam ONE Monitor, or there is no longer any new data from a certain point. Cause This is due to the following database error involving a lack of space in the primary file group for the database .mdf file. Here is a snippet from the Monitor Logs that you wil...

Performing an AIR restore without Enterprise Manager

Purpose You wish to perform an AIR Exchange, Active Directory, or SQL item restore, but do not have Enterprise Manager installed. Solution To perform an AIR restore without Enterprise Manager, run the SureBackup job created for the restore. Once it is running and complete, open the session and...

VMware Objects are not visible in Ops Mgr

Challenge Either of the following scenarios apply: 1. No virtual infrastructure objects e.g., Clusters, Hosts, or VMs appear in the OpsMgr Console. Additionally, you may receive an alert in Ops Mgr from the Veeam Management Pack for Microsoft System Center Collector as follows: Alert Name: Agent...

How To Refine nWorks Data Collection in SCOM

How To Refine nWorks Data Collection in SCOM...

Backups writing to C:\Windows\SysWOW64

Challenge In some cases, backup repositories automatically created by setup during upgraded from v5 may start writing data into C:\Windows\SysWOW64 if backup files used to reside in the root folder of the volume. Cause Root cause is still unknown but this KB will assist you in getting your jobs...

Unable to process the workload: your license has been exceeded

Challenge A Veeam Backup & Replication job fails with either of the following errors: Error: Not enough licenses. Error: Unable to process the workload: your license has been exceeded Cause The limits of the installed license have been exceeded. Solution Information regarding Veeam Backup &...

How to Manually Back Up Veeam Configuration Databases

Purpose This article documents methods to back up Microsoft SQL and PostgreSQL databases. This article also documents how to locate the configuration database for Veeam Backup & Replication / Veeam Cloud Connect Enterprise Manager Veeam Service Provider Console. For information about Veeam ONE,...

BEM Search Server Doesn't Remove Successfully

Challenge When trying to remove a Search Server from BEM by clicking the remove button, the server being removed is stuck in a "Removing" state. Cause Solution Veeam encourages backing up your SQL DB before making any changes. 1. Go to Microsoft SQL Server Management Studio May need to be install...

Hyper-V CSV Backup - Blue Screen

Challenge During Hyper-V backup via CSV, a node in Hyper-V connected to the CSV shows Blue Screen error and crashes. Cause This is a known Microsoft error requiring updates. Solution Apply hotfixes mentioned in these articles to resolve this behavior. http://support.microsoft.com/kb/2494162...

Issue With Data Warehouse Instance Collation

Challenge The following error message is displayed while generating reports: Cannot resolve the collation conflict between "SQL collation "SQLLatin1GeneralCP1CIAS" and "YourSQLCollationName" in the equal to operation. Cause A non-default SQL Collation is in use that is not supported by OpsMgr,...

Backup Jobs fail after upgrade from ESX to ESXi

Challenge After upgrading VMware servers, all backup jobs have the following error: "Invalid SoapPath link: "/vmfs/volumes/YourPath" 'Text' is an invalid XmlNodeType." Cause The issue occurs because we are not able to use local storage on an ESXi server as the target for a repository because...

An error message "Collecting thread has failed to initialize (Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again.) and will be stopped" in Veeam Monitor

Challenge The error "Connection problems" appears with vCenter server or ESXi host in Veeam ONE Monitor client infrastructure view. vCenter server or the ESXi host becomes grayed out: No data goes to the Veeam ONE Monitor client and into the Veeam ONE database. vCenter server or ESXi might be...

How to Restore Individual Files When FLR Fails

Purpose This article documents an alternate method to restore individual files when the File Level Restore fails or the filesystem is incompatible with the Guest OS File Recovery functionality of Veeam Backup & Replication. Solution Alternative Method for VMware Virtual Machines If the data you a...

How to Move the VBRCatalog Folder

Purpose This article documents the procedure for moving the VBRCatalog folder. Solution VBRCatalog Location Requirements The VBRCatalog folder must be on the root of a given drive letter. Example: C:\VBRCatalog\ or D:\VBRCatalog\ The VBRCatalog cannot be redirected to a CIFS share or mapped netwo...

Free ESXi for VMware is not supported

Challenge A job fails with the error: Your Veeam Backup license does not allow processing of free ESXi. Copy Cause As detailed in the Platform Support page of the User Guide: Free ESXi is not supported. Veeam Backup & Replication leverages vSphere and vStorage APIs that VMware disables in free...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

How to apply a SQL script to Veeam Backup & Replication/Veeam Backup Enterprise Manager Database

Purpose This article documents the procedure for applying a SQL script to a Microsoft SQL Server or PostgreSQL Database. Specifically, this article is targeted at the scenario where a support engineer has provided a .sql script to modify the Veeam Backup & Replication or Veeam Backup Enterprise...

Direct-SAN Transport mode – Requirements and Troubleshooting

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...