Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

No connection could be made because the target machine actively refused it

Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...

How to Generate an SFTP Account for a Support Case

Purpose While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal. An alternate method is to upload logs via STFP. To do so, you must first generate an SFTP account associated with the suppo...

Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Challenge When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error: OpenView Reporter or Reporter Lite not found! while Reporter is actually installed and running. Cause This happens because the nworks installer is unable to locate the registry k...

How to troubleshoot CIM hardware monitoring

Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

How to install a standalone Veeam Report Viewer

Purpose You need to install a standalone Veeam Report Viewer to view offline reports. Solution There are several options to install Veeam Report Viewer: Veeam ONE ISO file : You can start Veeam Report Viewer setup from the ISO file: VeeamONE10.0.0.750.iso\Redistr\ReportViewer.msi. Veeam ONE...

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Purpose The following errors occur: Login failed or Cannot complete login You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon Quering IP or VC Name failed: Veeam.LicenseServer.LsException: Soap login to 'IP or...

Unable to collect files information from datastore in a timely manner due to high vCenter server load

Challenge Veeam ONE Reporter collects data from datastores using the SearchDatastoreSubFoldersTask tasks, which are pre-defined by vSphere. During that process, if a datastore becomes unavailable or experiences performance issues, Veeam ONE Reporter may be unable to complete data collection tasks...

Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

Challenge When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log server.txt file: INFO IMon Error: System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentExceptionExceptionResour...

Hyperlinks in SSRS-based reports do not work

Challenge Some hyperlinks in SSRS-based reports expire in 20 minutes version 6.0-10.0. NOTE: In Veeam ONE Reporter v11 the timeout is 12 hours. Cause The behavior is caused by Microsoft SSRS implementation specifics. Solution This behavior is by Microsoft SSRS design. More Information If you have...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Unable to use VMR files from an earlier Veeam Reporter version

Challenge VMR files from earlier versions of Veeam Reporter are not supported. Cause VMR files from earlier versions of Veeam Reporter are not compatible with the сurrent version of Veeam ONE. Solution Create new VMR files. More Information If you have any questions or problems, contact Veeam...

The specified transports are not available

Challenge The SAN or Virtual Appliance mode intermittently fails with the error: Error: Client error: The specified transports are not available. Available transports: nbd. Specified transports: san. VMDK path: Datastore VMname/VMName.vmdk. The following entries can be seen in the VeeamAgent log:...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Re-IP issues: Win2008R2 with VMXNET 3 Adapter

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Re-IP fails on Windows 2003/2008 servers.

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

Performance Charts for vSphere Environment Display "No data available"

Challenge Veeam ONE Client shows the "No data available" message on performance charts for different metrics: Cause Here are the most common reasons for missing data on the performance charts: The Veeam ONE service account does not have Write access to the "PerfСache" folder. The account used by...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

Unknown network: not VMNetwork neither DVS

Challenge After you install or upgrade to Veeam Backup & Replication v6, some replication jobs fail with the following error: Unknown network: not VMNetwork neither DVS The issue persists if the job is created from scratch. Cause The error typically occurs because the source .vmx file contains a...

How to change default historical data collection period for Veeam ONE Server

Purpose By default, Veeam ONE Server collects historical performance data from a newly added virtual server for the last 3 months only. In some cases it is necessary to collect data for more than 3 months. Solution To change the default historical performance data collection period for Veeam ONE...

"Object reference not set to an instance of an object" error when connecting a VMware vSphere 5 server

Challenge When you connect a VMware vSphere 5 server in the Connected VMware Servers section of the nworks Enterprise Manager Web UI, the following error occurs: Object reference not set to an instance of an object Cause Support of VMware vSphere 5 was introduced in nworks 5.7. Earlier versions o...

Building SAN path is taking a long time

Challenge The path discovery and mount process can take a while to populate the correct path to the VMDKs. 16.05.2012 18:28:09 Info AP Client output: VixDiskLib: Trying to open disk Datastore VMName/VMName.vmdk using mode san.\n 16.05.2012 18:34:41 Info AP Client output: DISKLIB-LINK : Opened...

Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

Naming requirement for correct functioning of the "Guest to Agent Relationship" feature

Challenge To make the VM and OpsMgr Agent integration work properly, it is necessary that VMs discovered by the VMGUEST contains OpsMgr Agent discovery have an identical display name and NETBIOS name. Cause If the VMware display name is different from the NETBIOS name, the VM will have two source...

Disabling Collection of Historical Performance Data

How to disable collection of historical performance data and use Veeam ONE Monitor for real-time monitoring only...

How to Migrate the Veeam ONE Database

Article Applicability This article is specifically about relocating the Veeam ONE database to a different Microsoft SQL Server Instance and the Veeam ONE deployment remaining on the same machine. For information about relocating the Veeam ONE deployment, review: KB1801: How to Migrate Veeam ONE...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

Could not connect to Veeam ONE Monitoring Server specified in Settings > Client Settings.

Challenge After launching the Veeam ONE Client, a pop-up appears with the message: Could not connect to Veeam ONE Monitoring Server specified in Settings Client Settings. Cause This occurs when the Veeam ONE Client cannot connect to the Veeam ONE Monitoring Server specified during the launch of t...

Veeam Management Pack for Microsoft System Center Collector Error: "Proxy Authentication Required"

Challenge Despite there being no internet proxy between the collector and the monitored targets, and connection to the monitored targets is stable i.e., the Test Connection utility shows "Success", the following problems occur: No data is displayed in the Operations Manager console. The log shows...

Performance metrics are not updated when a virtual machine is powered off

Challenge Sometimes SCOM can be showing irrelevant performance graphs for powered off VMs: Cause This is an expected behavior for the current version of nworks. When a virtual machine is powered off, WMI cache still contains outdated data. That is why graphs in SCOM are updated improperly. The...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

How to Install, Change, or Remove the Veeam ONE License

Purpose This article documents how to manually install, change, or remove a license for Veeam ONE. Solution Install License 1. Open Veeam ONE Client. 2. Click the Main Menu ≡ in the top-left corner. 3. Click License. 4. In the dialog window that appears, click Install License. 5. Using the file...

How to Run Multiple Instances of the Veeam One Client

Purpose This article documents to enable multiple instances of the Veeam ONE Client to be launched on the same machine. By default attempting to launch a second Veeam ONE Client while one is already running will change focus to the existing running Veeam ONE Client. The setting document in this...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

How to get the nworksDEMO tool v5.7

Purpose You need to get nworksDEMO tool v5.7 to see nworks MP in action and be able to use it for offline demonstrations and training. Solution Browse to the nworksDEMO tool v5.7 landing page and submit your request using the online form: http://go.veeam.com/nworksdemo More Information If you hav...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

How to Run Scripts With Veeam One Client

Purpose This article provides additional information about running scripts with Veeam ONE Client. Solution Script Configuration Scripts can be configured for the following action types: As an alarm notification action -- select this option if you want to run a custom script when the alarm is...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

Retrieving the COM class factory for component with CLSID {xxxxxxxx} failed due to the following error: 800700c1.

Creating or copying folders with Veeam FastSCP 3.0.3 fails with the error: Retrieving the COM class factory for component with CLSID xxxxxxxx failed due to the following error: 800700c1...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Virtual Appliance or SAN mode fails on a localized proxy server

Challenge Hot-add or SAN mode fails on a localized proxy. In the job log, you can see the following error: Info AP 2a1a output: 2012-01-26T12:07:14.429+01:00 02252 error 'Default' Cannot use advanced transport modes for xxx.xxx.xxx.xxx/moref=vm-xxx/snapshot-xxx: Cannot lock directory...

User authentication failed

When a Linux server is added to the console, the "User authentication failed" error occurs...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...