List of OneDrive excluded/included folders is not updated

Challenge When setting the list of OneDrive folders to be included/excluded by a job using the Set-VBOJob PowerShell cmdlet SelectedOneDriveFolders /ExcludedOneDriveFolders command's values, the list is updated only during initial modification. Any updates to the include/exclude list after initia...

Release Information for Veeam Disaster Recovery Orchestrator v4

Veeam Disaster Recovery Orchestrator 4.0 is superseded by Veeam Disaster Recovery Orchestrator 5.0. Requirements Please confirm that you are running version 3.0 build 3.0.0.1770 or later prior to upgrading. You can check this in the VAO UI | Administration tab | About. After upgrading, your build...

Invalid role for specified account. Status code: Forbidden

Challenge When attempting to add a custom role in the Veeam Backup for AWS console, the following error occurs: Invalid role for specified account. Status code: Forbidden Log snippet: Info CDefaultAmazonStsInfrastructure Assuming role 'arn:aws:iam::xyz:role/customrole'. Error TryInvokeAsync...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

Path to NFS datastore has been changed after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After upgrading to Veeam Backup & Replication 9.5 U4, Veeam vPower NFS datastore location might be changed. Cause The NFS datastore path having changed is a known issue in the Veeam Backup & Replication 9.5 U4. Starting with 9.5 Update 4, the disk with the largest capacity is selected b...

Cloned Nimble volumes are not visible

Challenge By default, cloned Nimble Volumes are not shown in Veeam Backup and Replication UI and cannot be interacted with. However you can implement registry setting that will enable Nimble cloned volumes for interaction. Solution 1. Create the following registry value on the Veeam Backup and...

Computer connection status is "Rejected" in Veeam Service Provider Console

Challenge You may see the following status for the computer in Veeam Service Provider Console - "Discovery" - "Discovered Computers": Solution Under "Discovered Computers" press "Change settings…" and turn on "Accept new connections" If this KB article did not resolve your issue or you need furth...

"Length cannot be less than zero" error during the Update installation

Challenge The Update for Veeam ONE fails during the installation with the error message "Length cannot be less than zero". Cause User Principal Name or UPN user@domain is currently unsupported with Veeam ONE. User Logon Name or ULN domain\user is the only supported username format for the product...

Veeam Availability Console Cumulative Patch 1376

Challenge Veeam Availability Console Cumulative Patch 1376 Cause Please confirm you are running version 2.0.1.1319 or later prior to installing this cumulative hotfix 1376. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.1.1376. As a result ...

How to enable storage-specific API logging

Need to collect storage-specific API logging by Veeam Customer Support request...

Enterprise Plus license is required error on dashboards and reports

Challenge Verify health of Data Warehouse Cause Veeam MP license is synchronized to the Data Warehouse then the reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur Solution 1. Open SCOM Operations Manager...

VeeamONE Update Failing – The specified path, file name, or both are too long.

Challenge VeeamONE V9.5 Update 1 install fails with the following error: "The specified path, file name, or both are too long. The fully qualified file name must be less than 260 Characters, and the directory name must be less than 248 characters." Cause Conflict with BusinessView component...

Monthly Usage Report (X Days Left)

Challenge BEM displays "Please submit a monthly usage report x days left" after submitting usage report Cause There are a few scenarios that can produce this message, detailed below in solutions: Solution 1. Partner has submitted a spreadsheet containing monthly usage report information to 2...

“File does not exist” error after rename failure on deduplication appliance

“File does not exist” error after rename failure on deduplication appliance...

Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

Challenge After upgrading to Veeam Backup & Replication v9, all jobs fail with "Error: Invalid product version." Cause During the upgrade process the new v9 license file was not installed. Solution Install the new v9 license file that can be acquired from the support portal. The following link wi...

After applying update 1 for vSphere 6.0, Jobs fail with NFC storage unavailable

Challenge Jobs fail with error NFC storage unavailable. Within the agent..source.log file on the source proxy the following error can be found: ERR |SSL error, code: 336151568.error:14094410:SSL routines:SSL3READBYTES:sslv3 alert handshake failure Cause First with Update 1 for vSphere 6.0 and the...

Data loss risk with Backup Copy to Data Domain via DDBoost

Challenge Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss. Cause Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss due to Data Domain erroneously processing fi...

Veeam Management Pack for System Center 7.0 R2 Update

Challenge Release notes for Veeam Management Pack for System Center 7.0 R2 Update Cause Please confirm you are using Veeam MP version 6.0, 6.5 or 7.0 prior to installing this patch. You can check this in SCOM Console | Administration | Management Packs. The 7.0 GA version of Veeam MPs will be...

Slow replication when target proxy uses Virtual Appliance (HotAdd) mode

Challenge Incremental replication throughput is slow when target proxy uses Virtual Appliance transport mode HotAdd. Cause This issue is caused by VMware's limitation. Writing to VM snapshot in hotadd mode may cause high I/O load on the target datastore and result in latency spikes and slow...

vCloud jobs are not shown in SCOM views of Backup jobs

Challenge In Backup Job views under SCOM Monitoring, all backup jobs are discovered by Veeam Management Pack for Veeam Backup except for vCloud vCD backup jobs. Cause The behavior is caused by a known issue and fixed in Veeam Management Pack v7. Solution Upgrade to most recent version. More...

Veeam Backup & Replication - SQL Backup Guide: Using Microsoft SQL Server Agent With Application - Aware Image Processing

This guide was created to assist you with successfully backing up, and restoring, Microsoft SQL databases...

Release Information for Veeam Backup & Replication 7 Patch 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 3 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771 or 7.0.0.833 prior t...

Unexpected Latency Values Shown in Veeam MP

Challenge Veeam MP alerts about unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior...

Unable to Upgrade Backup Enterprise Manager to version 7

Challenge Upgrading existing Backup Enterprise Manager fails. Cause Index was outside the bounds of the array. Solution In order to correct this issue, do the following: 1. Rather than running 'setup.exe', navigate to the 'EnterpriseManager' folder, and run 'BackupWeb.msi'. Typically:...

"License is not Installed" Error when adding license file to Veeam Backup

Challenge When you attempt to add a license in to Veeam Backup & Replication, you receive the following error: Cause This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete Solution You can confirm...

FastSCP ver. 3.0.3 is unable to connect to datastore in VMWare

The FastSCP software receives an error connecting to VMware version 5 and higher datastores...

Attempt to launch Veeam Backup and Replication fails

Challenge An attempt to launch Veeam Backup & Replication fails with the message that Veeam Backup and Replication service is not running: The service can actually be seen as running: The following entries can be seen in VeeamShell.log: Timestamp Info ------- Started new session of Veeam Shell...

Slow backup perfomance in HOTADD (virtual appliance) mode

Edge Case Issue The issue documented in this article is highly uncommon and is directly related to storage and network congestion. For more information, closely review the Broadcom KB Article 1002598. As this is an issue between the vSphere environment and the backend datastore storage, this...

Event ID 10378 in the Operations Manager Event Log on Collector

Challenge Operations Manager Event Log on the Collector server contains the following warning: ID 10378 Module was unable to convert WMI setting .\timestamp Event IDs 1103 and 4506 may also be observed. Cause The root cause is currently investigated by Microsoft. This article will be updated afte...

Best Practice For Setting Up nWorks Collection for Failover and Disaster Recovery

Purpose Additional information given about how collectors work within nWorks and guidelines on how to set up collectors for disaster situations. Solution The Best Practice for Setting Up nWorks Collection for Failover and Disaster Recovery To get started with monitoring through the nWorks...

Import fails with "No such file"

Challenge When trying to import VBK, the import fails with the error "No such file." Cause This message can occur due to improper setup of the storage connection. Solution To correct this issue: 1. Confirm that this backup was created in the same version. 2. Copy the backup files to the Veeam...

ESX hardware status change however, the change is not reflected in OpsMgr.

The overall health status of the host can be updated in certain scenarios, but the hardware item health status is not correctly updated in OpsMgr. An important symptom is that the health state of the hardware item may be "Unknown" grey in VMware vSphere client...

Build Numbers and Versions of Veeam Plug-in for Verge OS

This KB article lists all versions of the Veeam Plug-in for Verge OS and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-in for Verge OS 1 Releases Veeam Plug-in for Verge OS 1.0 Included with Veeam Backup & Replication 13.1 | 13.1.0.1...

Veeam ONE Compatibility Patch for Cloud Director 10.4

The hotfix on this page was built specifically for Veeam ONE v11a 11.0.1.1880. Requirements Before installing this hotfix, ensure you are running Veeam ONE v11a 11.0.1.1880. You can check the version under Help | About in the Veeam ONE Client. Resolved Issues When attempting to add VMware Cloud...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4270

This patch is superseded by Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 or higher before installing Cumulative Patch KB4270. You can check this under Help and Support About in Veeam Backup fo...

Veeam Agent for Microsoft Windows can't be auto-updated to the latest version on Windows 7, 2008 R2, 2012

Challenge Veeam Agent fails to run auto-update and download the latest version on the following operating systems: Microsoft Windows 7 SP1 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2012 Cause Veeam Agent utilizes BITS to download the latest versions from...

My Account Portal: "No licenses can be found for your account"

Challenge After logging in to the My Account portal, the "No licenses can be found for your account" message is shown on the "Production licenses" page. Solution This issue often happens for one of two reasons: 1. There are multiple companies linked to your Veeam Account, and you may need to swit...

Storage Plan Stuck in "Resetting" State

Challenge After Undoing a Halted Storage Plan or Resetting a Halted Storage Plan, the plan enters the "Resetting" state and cannot switch to another state. Cause If you have a large infrastructure or encounter any internal issues within the Veeam ONE database, the undo or reset operation may not...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

IBM SVC or IBM Storwize storage LUN can be deleted under specific circumstances

Challenge | Newly created LUNs on IBM storages that utilize the Spectrum Virtualize Software with Veeam B&RIBM SVC or IBM FlashSystem, under very specific circumstances, can be deleted by Veeam B&R. --- Cause | Spectrum Virtualize software has the ability to reuse LUN IDs, which are not set to be...

Veeam Availability Console Migration FAQ

This is a FAQ page for Veeam Availability Console migration...

Moving Cloud replicas to another datastore

Purpose A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration. Solution Having performed svMotion, a SP should do the...

Leap Second Compatibility

Challenge A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time UTC to keep its time of day close to mean solar time. Some software experiences problems when leap seconds are inserted for example, if the leap second is inserted at an unexpected time...

Failed to retrieve the configuration parameters of the [FontCache] service

Challenge Job could report warning or failure depending on VSS/AAIP settings: "Failed to retrieve the configuration parameters of the FontCache service. The resource loader failed to find MUI file" Affected: Hyper-V Guest VMs running Windows 2008 with MS security update KB3045171 Cause After...

Unexpected Highest Latency Values Shown in Veeam ONE

Challenge Veeam ONE indicates unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior o...

Backup Copy job report shows inflated traffic saving in the notification email

Challenge After installing Patch 1 for Veeam v7, the enhanced Backup Copy job report shows inflated traffic saving in the notification email. Cause Traffic savings ratio is incorrectly calculated off total VM size, rather than the size of changed data. Solution Please download and apply the...

Empty Folder(s) in Datastore after Replication job runs

Challenge When a replication job is ran, an empty folder is created in one of the datastores listed as the . Cause The cause of this behavior is Veeam getting pointed to write to one datastore, while the replica VM itself is on a different datastore. When the job is pointed to a different locatio...

High guest OS resource utilization

Challenge Performance metrics within a Virtual Machine's Guest OS are different higher or lower than the same metrics reported by Veeam ONE. Cause The process used by vSphere to allocate and distribute system resources differs from the methods used by Windows and other operating systems for a...

Build Numbers and Versions of Veeam Plug-in for Platform9

This KB article lists all versions of the Veeam Plug-in for Platform9 and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-in for Platform9 1 Releases Veeam Plug-in for Platform9 1.0 Included with Veeam Backup & Replication 13.1 |...

"Warning: Exchange account was not found"

Challenge When backing up Exchange Online mailboxes, Veeam Backup for Microsoft 365 intermittently fails to discover and process some mailboxes, reporting the following warning: Warning: Exchange account was not found The affected mailboxes vary between job runs, and in some cases, only a small...