After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

How to Disable Warnings for Veeam Enterprise Plug-Ins

Challenge After upgrading to Veeam Backup & Replication 11a build 11.0.1.1261, Enterprise Plug-in backups display the warning: Backup metadata is not up to date. Please upgrade the backup. Copy Cause Starting with Veeam Backup & Replication 11, a new backup file format is used for Enterprise...

Veeam ONE Database Partitioning

Purpose This article documents the procedure for implementing database partitioning to improve the performance of Veeam ONE deployments where the database in use was first created using Veeam ONE 9.x or older. Starting with Veeam ONE version 10, all newly deployed Veeam ONE databases are already...

Veeam Service Provider Console v5 Patch 2

This patch has been superseded by Veeam Service Provider Console v5 Patch 3. Requirements Please confirm you are running version5.0.0.6726 or later before installing Patch 2. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

SMB credentials cached by macOS

Challenge After you change credentials for the SMB share in the backup policy settings and re-apply the backup policy, macOS may still use obsolete credentials to connect to the SMB share. As a result, if incorrect credentials are specified in the backup policy settings, the policy application an...

Release Information for Veeam Backup for Microsoft 365 5.0

Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5.0: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553, 4.0.0.1580 4b builds 4.0.0.2516, 4.0.0.2549 4c builds 4.0.1.519, 4.0.1.531, 4.0.1.545 You can...

Connect to Veeam Backup for AWS appliance using private IP

Challenge You want to connect to a Veeam Backup for AWS appliance using its private IP. Solution If you want to connect to an appliance deployed in AWS Marketplace, use the instructions provided in Connecting to Existing Veeam Backup for AWS Appliances. At the Connection Type step of the wizard,...

How to Reset Password in Veeam Plug-In for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Plug-In for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...

Release Information for Veeam Agent for Oracle Solaris 2.1

The latest version of Veeam Agent for Oracle Solaris can be found here: https://www.veeam.com/oracle-solaris-agent-download.html This update supersedes Veeam Agent for Oracle Solaris 2.0. Requirements Upgrade from v1 is not supported, clean installation is required. Upgrade from Veeam Agent for...

Veeam Agent for Linux - Expired Sectigo RootCA Certificates

Challenge Veeam Agent for Linux connecting to a Cloud Repository with a seemingly valid Cloud certificate fails with "certificate has expired". Cause On May 30th of 2020, Sectigo had an expired Root CA that will not be updated due to the age of the certificate...

Path to NFS datastore has been changed after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After upgrading to Veeam Backup & Replication 9.5 U4, Veeam vPower NFS datastore location might be changed. Cause The NFS datastore path having changed is a known issue in the Veeam Backup & Replication 9.5 U4. Starting with 9.5 Update 4, the disk with the largest capacity is selected b...

How to get a Support ID - SEE UPDATED KB LINK BELOW

Challenge When opening a case via the Customer Support Portal, you are prompted to enter a Support ID. Solution Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)

Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...

License cannot be installed in Veeam ONE

Challenge When installing the license file, the following error message may occur: License signature is invalid Copy Cause Sometimes the license check module is unable to process the license key correctly, some certificates are missing, outdated or machine has no internet connection to verify the...

High Veeam ONE Database IOPS Index

Challenge Starting with version 9, Veeam ONE database server shows high IOPS usage of approximately 700-800 operations per second with regular spikes exceeding 2500 operations every 5 minutes. Cause As a real-time monitoring solution, Veeam ONE actively performs input-output operations against it...

Veeam Backup & Replication add-on for Kaseya compatibility with Veeam Backup & Replication 9.x

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication add-on for Kaseya needs to support Veeam Backup & Replication 9.x monitoring. Cause The names of Veeam Backup & Replication services...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Issue with Hyper-V Reports in MP builds 7.0.0.1911 and 7.0.0.1913

Challenge The following Hyper-V reports show no performance data: Performance Forecast for Hyper-V Clusters Performance Forecast for Hyper-V Storage Host Failure Modelling What-If VM Deployment Planning model existing VMs What-If VM Deployment Planning manual resource entry Virtual Machines...

Misconfigured RPC Settings cause Backup Job to fail with "Failed to prepare guest for hot backup"

Article Applicability This KB article is specific to a scenario where Dynamic RPC ports have been customized within the registry. That customization then causes the particular error Code: 87. The primary error in the UI, "Failed to prepare guest for hot backup," has many causes, and this article...

Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...

Release Information for Veeam Backup & Replication 7 Patch 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 3 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771 or 7.0.0.833 prior t...

Unexpected Latency Values Shown in Veeam MP

Challenge Veeam MP alerts about unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior...

Unable to Upgrade Backup Enterprise Manager to version 7

Challenge Upgrading existing Backup Enterprise Manager fails. Cause Index was outside the bounds of the array. Solution In order to correct this issue, do the following: 1. Rather than running 'setup.exe', navigate to the 'EnterpriseManager' folder, and run 'BackupWeb.msi'. Typically:...

"License is not Installed" Error when adding license file to Veeam Backup

Challenge When you attempt to add a license in to Veeam Backup & Replication, you receive the following error: Cause This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete Solution You can confirm...

FastSCP ver. 3.0.3 is unable to connect to datastore in VMWare

The FastSCP software receives an error connecting to VMware version 5 and higher datastores...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Best Practice For Setting Up nWorks Collection for Failover and Disaster Recovery

Purpose Additional information given about how collectors work within nWorks and guidelines on how to set up collectors for disaster situations. Solution The Best Practice for Setting Up nWorks Collection for Failover and Disaster Recovery To get started with monitoring through the nWorks...

After Upgrade to Veeam Backup & Replication 12, Storage Rescan of IBM HyperSwap Volume Fails

Challenge After upgrading to Veeam Backup & Replication 12, Storage Rescan fails with: Failed to update information about IBM HyperSwap volumes. Please ensure that volumes on both sides of IBM HyperSwap relationships are included in the rescan scope in the storage properties. See KB4380 for...

List of OneDrive excluded/included folders is not updated

Challenge When setting the list of OneDrive folders to be included/excluded by a job using the Set-VBOJob PowerShell cmdlet SelectedOneDriveFolders /ExcludedOneDriveFolders command's values, the list is updated only during initial modification. Any updates to the include/exclude list after initia...

Release Information for Veeam Backup for Microsoft 365 5d

A Cumulative Patch is available for this release: Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5d: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds...

My Account Portal: "No licenses can be found for your account"

Challenge After logging in to the My Account portal, the "No licenses can be found for your account" message is shown on the "Production licenses" page. Solution This issue often happens for one of two reasons: 1. There are multiple companies linked to your Veeam Account, and you may need to swit...

Release Information for Veeam Disaster Recovery Orchestrator v4

Veeam Disaster Recovery Orchestrator 4.0 is superseded by Veeam Disaster Recovery Orchestrator 5.0. Requirements Please confirm that you are running version 3.0 build 3.0.0.1770 or later prior to upgrading. You can check this in the VAO UI | Administration tab | About. After upgrading, your build...

Veeam Backup for Microsoft 365 5b cumulative patch KB4124

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 prior to installing this cumulative patch KB4124. You can check this under Help and Support About in Veeam Backup for...

Storage Plan Stuck in "Resetting" State

Challenge After Undoing a Halted Storage Plan or Resetting a Halted Storage Plan, the plan enters the "Resetting" state and cannot switch to another state. Cause If you have a large infrastructure or encounter any internal issues within the Veeam ONE database, the undo or reset operation may not...

Invalid role for specified account. Status code: Forbidden

Challenge When attempting to add a custom role in the Veeam Plug-In for AWS console, the following error occurs: Invalid role for specified account. Status code: Forbidden Log snippet: Info CDefaultAmazonStsInfrastructure Assuming role 'arn:aws:iam::xyz:role/customrole'. Error TryInvokeAsync...

Unable to Create Folder (name: ) Error

Challenge The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder name: ". Cause Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft 365 as the x-amz-content-sha256 authorization header...

The 'Veeam VMware: Datastore Unknown Files Analysis' Monitor Triggers Excessive Alerts

Challenge Situations customers may face that this article covers: The Veeam VMware: Datastore Unknown Files Analysis monitor triggers excessive alerts. The Veeam VMware: Datastore Unknown Files Analysis monitor and the Scan Datastore for Unknown Files Task show different results. The UnknownFiles...

IBM SVC or IBM Storwize storage LUN can be deleted under specific circumstances

Challenge | Newly created LUNs on IBM storages that utilize the Spectrum Virtualize Software with Veeam B&RIBM SVC or IBM FlashSystem, under very specific circumstances, can be deleted by Veeam B&R. --- Cause | Spectrum Virtualize software has the ability to reuse LUN IDs, which are not set to be...

Computer connection status is "Rejected" in Veeam Service Provider Console

Challenge You may see the following status for the computer in Veeam Service Provider Console - "Discovery" - "Discovered Computers": Solution Under "Discovered Computers" press "Change settings…" and turn on "Accept new connections" If this KB article did not resolve your issue or you need furth...

"Length cannot be less than zero" error during the Update installation

Challenge The Update for Veeam ONE fails during the installation with the error message "Length cannot be less than zero". Cause User Principal Name or UPN user@domain is currently unsupported with Veeam ONE. User Logon Name or ULN domain\user is the only supported username format for the product...

How to enable storage-specific API logging

Need to collect storage-specific API logging by Veeam Customer Support request...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

Monthly Usage Report (X Days Left)

Challenge BEM displays "Please submit a monthly usage report x days left" after submitting usage report Cause There are a few scenarios that can produce this message, detailed below in solutions: Solution 1. Partner has submitted a spreadsheet containing monthly usage report information to 2...

Leap Second Compatibility

Challenge A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time UTC to keep its time of day close to mean solar time. Some software experiences problems when leap seconds are inserted for example, if the leap second is inserted at an unexpected time...

“File does not exist” error after rename failure on deduplication appliance

“File does not exist” error after rename failure on deduplication appliance...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

Failed to retrieve the configuration parameters of the [FontCache] service

Challenge Job could report warning or failure depending on VSS/AAIP settings: "Failed to retrieve the configuration parameters of the FontCache service. The resource loader failed to find MUI file" Affected: Hyper-V Guest VMs running Windows 2008 with MS security update KB3045171 Cause After...

Backup to tape jobs fails when the source contains .vrb files

Challenge 1. When using backup to tape on a source job containing .vrb files, the jobs may fail with the error: MediaPool not found id: 00000000-0000-0000-0000-000000000000. 2. When enabling incremental mode in backup to tape, .vrb files will be transfered to tape. Cause This is a known issue...