Scheduled automatic dashboard delivery fails

Challenge In certaing scenarios, scheduled dashboard delivery in Veeam ONE Reporter fails and reports the 'Dashboard Capturing Failed' error in the reporting task session log. Cause This issue is usually related to the configured permissions of the Veeam ONE Service account, which makes the...

High guest OS resource utilization

Challenge Performance metrics within a Virtual Machine's Guest OS are different higher or lower than the same metrics reported by Veeam ONE. Cause The process used by vSphere to allocate and distribute system resources differs from the methods used by Windows and other operating systems for a...

Moving custom attributes through import/export of CSV file

Purpose To export custom attributes from one installation of Business View to another, follow these steps: 1. Click Configuration in the top right corner of the screen and navigate to the Import/Export pane. 2. This step is not mandatory If you want to pre-designate which custom attributes Busine...

Tips for DAG Exchange Backup and Replication in vSphere

vSphere Snapshot Improvements This article was initially written when vSphere 5 snapshot operations were known and expected to cause small amounts of I/O stun to a VM's guest OS. Improvements in the latter vSphere versions, including significant changes to snapshot operation methodology in vSpher...

Deduplication Appliance Best Practices

To learn about the Performance Impacts of Deduplicated Storage Systems, visit KB2660. Purpose This article provides links to vendor-provided best practices documents and vendor-specific configuration advice found in the Veeam Backup & Replication User Guide. It also offers general recommendations...

Error “Unexpected VHD Feature Mask ‘6’” on Hyper-V backup or replication job

Challenge The feature mask 6 error is Hyper-V specific. This KB covers that error and how to resolve it. Cause Feature mask 6 errors most often occur when a Hyper-V VM was a Physical to Virtual conversion using third party software. The issue is that some third party converter software creates th...

"Failed to lock file" NFS Repository with Datadomain Storage

Challenge A task for attempting to send backups to a Datadomain NFS share that is either added directly as an NFS Repository or mounted to a Linux intermediary server as a Linux repository fails with the error: Processing Error: Input/output error Failed to lock file /mnt/path/to/backup.vbk. Fail...

Slow backup perfomance in HOTADD (virtual appliance) mode

Edge Case Issue The issue documented in this article is highly uncommon and is directly related to storage and network congestion. For more information, closely review the Broadcom KB Article 1002598. As this is an issue between the vSphere environment and the backend datastore storage, this...

Not getting hardware sensor alerts in a timely manner

Challenge You do not receive information about specific alerts regarding host hardware sensors quick enough for your environment, both in the Veeam ONE Monitor GUI and e-mails. For example, a host goes offline and you do not get any alerts for 20 minutes. Or there is another delayed alerting...

Event pre-filtering causes high vCenter Database load

Challenge The vCenter Database utilizes most of the available CPU, impacting vCenter Server performance. Stopping nworks Collectors brings the CPU usage back to normal. The nworks vmspi log shows the following errors: VCEVT+ VC250 retrieveEvents: createFilter failed, System.Net.WebException: The...

How to Forcibly Stop Stuck Jobs

Notice of Future Change This article may be retired in the future. As the product has matured, the incidence of jobs or tasks becoming "stuck" has decreased significantly. However, there are instances where a job might be executing a background task, giving the appearance that it has become stuck...

A required privilege is not held by the client

Domain Controller configuration fails with an error: A required privilege is not held by the client...

Veeam Backup & Replication - HP San Setup Guide

Challenge Veeam Explorer for SAN Snapshots lets you perform Veeam restores of entire VMs or individual items directly from HP StoreVirtual VSA and LeftHand snapshots. And like Explorer for Exchange, it's included in all editions of Veeam Backup & Replication. Cause This is a how-to guide on...

The specified network name is no longer available

Challenge When accessing backup files on a CIFS SMB repository, Veeam Backup & Replication reports either of the following errors: The specified network name is no longer available. code 59, 0x8007003B An unexpected network error occurred. code 64, 0x80070040 Veeam Backup & Replication uses SMB...

Configuring Veeam Backup Cloud Edition with HP Cloud

Challenge Specifying a container in HP Cloud account settings results in the following error: Incorrect HTTP method used in the request 26301 Fault Name: IncorrectHTTPMethod Error Type: MethodValidationFailure Description: Incorrect HTTP method used in the request Service: publiccsservices...

How to Relocate Veeam Backup & Replication Backup Files

Other Data Relocation-Related Articles KB2236 --Moving backup files to/from a Scale-Out Backup Repository. KB2321 -- Changing the backup location of Veeam Agent jobs operating in Standalone mode not directly controlled by Veeam Backup & Replication but targeting a Veeam Backup & Replication...

Event ID 10378 in the Operations Manager Event Log on Collector

Challenge Operations Manager Event Log on the Collector server contains the following warning: ID 10378 Module was unable to convert WMI setting .\timestamp Event IDs 1103 and 4506 may also be observed. Cause The root cause is currently investigated by Microsoft. This article will be updated afte...

Intermittent vCenter disconnections in Veeam ONE Monitor

Challenge vCenter periodically disconnects from Veeam ONE Moniotor. This causes intermittent alerts that get resolved automatically in several minutes when a connection is restored. Cause This behavior is caused by vCenter Update Manager. When checking for updates Update Manager might freeze...

All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...

Limitation on number of EDBs mounted in Veeam Explorer for Exchange

Challenge The number of databases that can be mounted in Veeam Explorer for Exchange at a time is currently limited to 15. Solution If the limit has been reached, you will not be able to mount new databases. You can manually remove unnecessary mailbox stores in Veeam Explorer for Exchange and the...

Patch 1 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.5.0.109. All patches are cumulative so each below fix is contained in this patch. Cau...

Dashboards fail with errors in Microsoft System Center Operations Manager 2012

Challenge The Resource Pool dashboard, Virtual Applications dashboard, Resource Pool State and Virtual Application State views fail with the following error when accessed in Microsoft System Center Operations Manager 2012: An item with the same key has already been added Cause This is a known...

Patch 1 Release Notes for Veeam ONE 6.5.0.676

Challenge Patch 1 for Veeam ONE 6.5.0.676 resolves a number of issues described in this article. All patches are cumulative, which means that this patch includes all fixes listed below. Cause Prior to applying this patch, make sure you are running Veeam ONE version 6.5.0.676. You can check this...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

VSS Errors Related to the 'NTDS' VSS Writer

Challenge This article discusses an error that occurs due to VSS and Veeam's Guest Processing technique for Domain Controllers. It is relevant to all backup jobs for both virtual and physical Domain Controllers. A job processing a Domain Controller with Application-Aware Processing fails with one...

Unable to Mount VPower NFS Specified Key Name or Identifier Already Exists

Challenge During a Veeam vPower NFS-based operation SureBackup, Instant Recovery, Instant Disk Recovery, or Other-OS FLR, the following errors may occur: Unable to mount vPower NFS volume :/VeeamBackup. Fault "AlreadyExistsFault", Error The specified key, name, or identifier already exists. Unabl...

Monitoring vSphere 5.1 and 5.5 with Veeam MP/SPI 5.7

Challenge If you connect to vCenter Server 5.1 or 5.5, Veeam MP/SPI 5.7 will not collect some data, including hardware sensor metrics and vCenter-specific events and properties that were introduced by VMware since VMware vSphere 4.0. vCenter events and properties that were introduced before VMwar...

Installing package Transport Error: Error 1935.An error occurred during the installation of assembly component

Challenge When Veeam Backup & Replication attempts to install the Veeam Transport package VeeamTransport.msiC:\Program Files\Veeam\Backup and Replication\Backup\Packages\VeeamTransport.msi the package fails to install, and the following errors may be displayed in the UI: Installing package...

Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel

Challenge When restoring items with Veeam Explorer for Microsoft Exchange or sending them as attachments, the following error occurs: The request failed. The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel Cause There are two possible causes...

Upgrade to version 6.5 fails with the "Unable to connect to SQL Server" error

Challenge When upgrading to Veeam Backup & Replication version 6.5 you receive the error: "Unable to connect to SQL Server servername=:Login failed for user", even though the dbowner account is used. You also experience one of the following symptoms: You receive repeated logon windows You receive...

Jobs missing from Enterprise Manager 6.5

Jobs disappeared from Enterprise Manager after upgrade to version 6.5.0.106...

VM Loses Connection During Snapshot Removal

Challenge During the snapshot removal step of a Veeam Backup & Replication task, the source vSphere VM loses connectivity temporarily. Cause Veeam does not remove the snapshot itself; Veeam sends an API call to the vSphere environment to have the action performed. The snapshot removal process...

The user has not been granted the requested logon type on this computer

Challenge Although the nWorks service account has local administrator rights and is a member of the nWorks Enterprise Manager Accounts local group, nWorks Collector and Enterprise Manager cannot be installed, because the installer does not accept the specified service account. The following error...

"VM MAC address conflict" and "VM instance UUID conflict" alarms

Challenge During replication jobs, Veeam ONE triggers the VM MAC address conflict and VM instance UUID conflict alarms. Cause These alarms occur when Veeam ONE detects the following events within the vSphere Environment: VmStaticMacConflictEvent VmMacConflictEvent VmInstanceUuidConflictEvent Thes...

Cannot open database requested by login. The login failed

Challenge When you try to access Veeam ONE Web UI, the following error occurs: Cannot open database requested by login. The login failed. Cause Veeam ONE Web UI configuration is missing information on the account used for SQL authentication. Solution To modify configuration settings, follow the...

Time difference between Veeam Monitor server and ESX host is too large.

Challenge When attempting to add a vCenter Server or a standalone host with a different time zone, the operation may fail with the error: Failed to connect to "". Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again. Cause...

VSS Timeout when backing up Exchange VM

Article Applicability This article was initially created for Veeam Backup & Replication 6.1. While the article remains technically accurate regarding the behavior of Microsoft VSS and Veeam's interactions with VSS, the issue discussed rarely occurs thanks to the improvements made in Veeam Backup ...

Failed to parse "-quiescedsnap"

Challenge After you upgrade to VMware vSphere 4.1 Update 3, a new line is added to virtual machine configuration files .vmx. The line makes the VM configuration files invalid. As a result, Veeam Backup & Replication jobs fail. Solution The issue has been resolved in build 6.1.0.205. For details,...

Unknown drive type [ISO]

Challenge After applying patch 1 for 6.1.0.181 you are no longer able to backup or replicate Hyper-V virtual machines, jobs fail with the "Unknown drive type ISO" error. The following entries can be seen in the job log: timestamp Error Failed to parse drive xmlnode. Xml:...

Patch 1 Release Notes for Veeam Backup & Replication 6.1.0.181

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.1.0.181. All patches are cumulative so each below fix is contained in this patch. Cau...

Veeam ONE Monitor performance data collection times out

Challenge You are facing the following configuration issue: Veeam ONE Monitor performance graphs show the No Data Available message. Cause VeeamDCS.log file contains the following errors: ​Collecting thread has failed to initialize The operation has timed out and will be stopped Collecting thread...

Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

No connection could be made because the target machine actively refused it

Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...

How to Generate an SFTP Account for a Support Case

Purpose While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal. An alternate method is to upload logs via STFP. To do so, you must first generate an SFTP account associated with the suppo...

Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Challenge When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error: OpenView Reporter or Reporter Lite not found! while Reporter is actually installed and running. Cause This happens because the nworks installer is unable to locate the registry k...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

How to troubleshoot CIM hardware monitoring

Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

How to install a standalone Veeam Report Viewer

Purpose You need to install a standalone Veeam Report Viewer to view offline reports. Solution There are several options to install Veeam Report Viewer: Veeam ONE ISO file : You can start Veeam Report Viewer setup from the ISO file: VeeamONE10.0.0.750.iso\Redistr\ReportViewer.msi. Veeam ONE...