Release Information for Veeam Backup for Microsoft Azure v2

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.303. What's New Veeam Backup fo...

Release Information for Veeam Backup for Microsoft 365 5a

This update has been superseded by Release Information for Veeam Backup for Microsoft 365 5b. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5a: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

How to change backup proxy type

Challenge A new backup proxy can be deployed with one of the two types - domain or workgroup. This article explains how you can change the type of a backup proxy after it has been added to the Veeam Backup for Microsoft 365 infrastructure. Cause After you added a new backup proxy to the Veeam...

"Reprotect storage volumes after failover" operation fails during storage plan execution

Challenge If you enable the "Trigger reverse replication to reprotect the failed-over volumes" option when running a storage plan, Veeam Recovery Orchestrator triggers the operation of resynchronizing the SnapMirror relationship in the reverse direction. In a reverse resynchronization operation,...

Veeam Backup for Microsoft 365 4c cumulative patch KB3194

IMPORTANT This patch is intended only for Veeam Backup for Microsoft 365 version 4c build 4.0.1.519. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.519 prior to installing this cumulative patch KB3194. You can check this under Help About in Veeam Backup for...

Release Information for Veeam ONE 10

Challenge Release information for Veeam ONE 10. Cause Make sure you are running Veeam ONE version 9.5 updates 3, 4 or 4a builds № 9.5.0.3801, 9.5.4.4566 and 9.5.4.4587 prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be...

Unable to Create Folder (name: ) Error

Challenge The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder name: ". Cause Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft 365 as the x-amz-content-sha256 authorization header...

SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Veeam Availability Console U1 Cumulative Patch 1817

Challenge Veeam Availability Console U1 Cumulative Patch 1817. This update supersedes Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows Programs and...

How to get a Support ID - SEE UPDATED KB LINK BELOW

Challenge When opening a case via the Customer Support Portal, you are prompted to enter a Support ID. Solution Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Item is not suitable for restore

Upon attempt to recover LVM PV or LV from backup using Agent for Linux recovery media ‘Item is not suitable for restore’ error is thrown if ‘Restore whole disk from…’ option is selected for target dis...

Keyexchange error on Linux managed server after updating the kernel

Challenge Steps to correct Keyexchange errors on newly updated Linux managed server Cause Veeam SSH client caches both the Key and the encryption method. If the Linux kernel depreciates an encryption method when the kernel updates, connections to the managed server may fail with error such as...

DD replication causes panic error on the target Data Domain server

Challenge You have configured a Data Domain Storage Unit as a Veeam backup repository using MTree replication. Data Domain replication results in PANIC on the target Data Domain storage. Cause Veeam Backup & Replication leverages the Virtual Synthetic VS feature of the DD Boost library for buildi...

Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)

Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...

High Veeam ONE Database IOPS Index

Challenge Starting with version 9, Veeam ONE database server shows high IOPS usage of approximately 700-800 operations per second with regular spikes exceeding 2500 operations every 5 minutes. Cause As a real-time monitoring solution, Veeam ONE actively performs input-output operations against it...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

How to Install Cloud Connect Portal Manually

Cloud Connect Portal is not installed by default during Enterprise Manager upgrade going from version 8.x to 9.x...

Tape media not visible in the GUI

Challenge Tape media that is labelled with barcodes starting with "CLN" or "CLR" is not visible in Veeam Backup & Replication GUI Shell. Cause Tapes with labels starting with "CLN" or "CLR" are automatically detected as cleaning tapes and are hidden in the user interface. This is by design...

Possible Issues With Cloud Storages After Restore

Challenge After restoring a machine that was using cloud synchronization software OneDrive, Dropbox, Google Drive, etc., issues are possible when that software attempts synchronization with its service. Those cloud sync solutions may see the restored files as updated changes that need to be...

Veeam ONE 8.0 Patch 1 Release Notes

Challenge Release Notes for Veeam ONE 8.0 Patch 1. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1615. Thi...

Backup to tape jobs fails when the source contains .vrb files

Challenge 1. When using backup to tape on a source job containing .vrb files, the jobs may fail with the error: MediaPool not found id: 00000000-0000-0000-0000-000000000000. 2. When enabling incremental mode in backup to tape, .vrb files will be transfered to tape. Cause This is a known issue...

Throttling Rules Not Being Applied

Challenge A configured Network Throttling rule does not appear to be taking effect. Solution Traffic can only be throttled between backup infrastructure components where the Veeam Data Movers are deployed. These components differ depending on a data protection scenario. For more information, revi...

VMware high latency feature resets to 'normal' after snapshot removal

Challenge The Latency Sensitivity option resets to 'normal' after VMware snapshot removal. This behavior persists regardless of any settings. Cause This is a known issue in ESXi 5.5.x. Please see the following KB article for more information: http://kb.vmware.com/kb/2079787 Solution This issue wi...

Veeam Backup File Encryption Support

Challenge There is a need to encrypt the backup files while they are sitting on storage. Solution Starting with Veeam Backup & Replication v8 data encryption is available, more information can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/dataencryption.html More Information...

Error: Object reference not set to an instance of an object after manually deleting a replica VM

Challenge You receive an error after manually deleting a replica VM. Cause The replication job is still mapped to the previous replica VM. An error is produced when Veeam attempts to access the invalid object. Solution Unchecking the Low Connection Bandwidth Enable replica seeding checkbox does n...

Veeam ONE v7 R2 update

Challenge Release Notes for Veeam ONE v7 R2 update Cause Please confirm you are running version 7.0.0.876 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client. After upgrading, your build will be version 7.0.0.919. This update should be applied to...

Health Service dropped data

Challenge The following alerts can be seen in SCOM: Veeam Collector: Health Service dropped data Veeam Collector: Health Service workflows failed The settings of SCOM agent are correct please see KB1026, and clearing OpsMgr cache may help for a short amount of time. The OperationsManager log on...

Configuring Veeam Backup Cloud Edition with HP Cloud

Challenge Specifying a container in HP Cloud account settings results in the following error: Incorrect HTTP method used in the request 26301 Fault Name: IncorrectHTTPMethod Error Type: MethodValidationFailure Description: Incorrect HTTP method used in the request Service: publiccsservices...

"Object reference not set to an instance of an object" error when connecting a VMware vSphere 5 server

Challenge When you connect a VMware vSphere 5 server in the Connected VMware Servers section of the nworks Enterprise Manager Web UI, the following error occurs: Object reference not set to an instance of an object Cause Support of VMware vSphere 5 was introduced in nworks 5.7. Earlier versions o...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

Failed Accessing Windows Event Log

Challenge SCOM reports a Warning: "Failed Accessing Windows Event Log...". and in the State Change Events description you can find: "The Windows Event Log Provider was unable to open the nworksEventLog event log on computer 'nodexxx' for reading. The provider will retry opening the log every 30...

How To Refine nWorks Data Collection in SCOM

How To Refine nWorks Data Collection in SCOM...

BEM Search Server Doesn't Remove Successfully

Challenge When trying to remove a Search Server from BEM by clicking the remove button, the server being removed is stuck in a "Removing" state. Cause Solution Veeam encourages backing up your SQL DB before making any changes. 1. Go to Microsoft SQL Server Management Studio May need to be install...

"JavaScript must be enabled in the web browser to view this page" error while logging to Veeam Reporter Web page

Challenge Cause Security restrictions applied in web-browser prevent from running static content or Veeam Reporter website requires the Static Content feature of IIS be installed in order to function properly. Solution At first, try to add Veeam Reporter's web-site into list of Trusted Sites zone...

Physical and virtual machines with identical names

Challenge When a physical and a virtual object with identical names are present in SCOM and in the SCOM database they tend to get mixed up by the application. Cause Unfortunately, nworks currently does not support machines having the same name within one environment. nworks uses VM Name as a uniq...

Backup server is not upgraded to the latest version yet Enterprise Manager error

When adding backup server in Enterprise Manager the error appears: "Backup server "XXX" is not upgraded to the latest version yet"...

How to Safely Perform Snapshot Rollback of Veeam Backup for Microsoft 365

Purpose This article provides step-by-step guidance for performing a snapshot rollback of a Veeam Backup for Microsoft 365 deployment in the event of a disaster. Critical Warning Rolling back to a snapshot is a complex and highly risky process that should only be performed in rare disaster...

After Upgrade to Veeam Backup & Replication 12, Storage Rescan of IBM HyperSwap Volume Fails

Challenge After upgrading to Veeam Backup & Replication 12, Storage Rescan fails with: Failed to update information about IBM HyperSwap volumes. Please ensure that volumes on both sides of IBM HyperSwap relationships are included in the rescan scope in the storage properties. See KB4380 for...

List of OneDrive excluded/included folders is not updated

Challenge When setting the list of OneDrive folders to be included/excluded by a job using the Set-VBOJob PowerShell cmdlet SelectedOneDriveFolders /ExcludedOneDriveFolders command's values, the list is updated only during initial modification. Any updates to the include/exclude list after initia...

Release Information for Veeam Backup for Microsoft 365 5c

This update has been superseded by Veeam Backup for Microsoft 365 5c cumulative patch KB4187 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5c: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Release Information for Veeam Disaster Recovery Orchestrator v4

Veeam Disaster Recovery Orchestrator 4.0 is superseded by Veeam Disaster Recovery Orchestrator 5.0. Requirements Please confirm that you are running version 3.0 build 3.0.0.1770 or later prior to upgrading. You can check this in the VAO UI | Administration tab | About. After upgrading, your build...

Veeam Backup for Microsoft 365 5b cumulative patch KB4124

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 prior to installing this cumulative patch KB4124. You can check this under Help and Support About in Veeam Backup for...

Connect to Veeam Backup for AWS appliance using private IP

Challenge You want to connect to a Veeam Backup for AWS appliance using its private IP. Solution If you want to connect to an appliance deployed in AWS Marketplace, use the instructions provided in Connecting to Existing Veeam Backup for AWS Appliances. At the Connection Type step of the wizard,...

How to Reset Password in Veeam Backup for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...

Invalid role for specified account. Status code: Forbidden

Challenge When attempting to add a custom role in the Veeam Backup for AWS console, the following error occurs: Invalid role for specified account. Status code: Forbidden Log snippet: Info CDefaultAmazonStsInfrastructure Assuming role 'arn:aws:iam::xyz:role/customrole'. Error TryInvokeAsync...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

Hyper-V Backup jobs failing with an error "The system cannot find the file specified" after upgrade to Veeam B&R 9.5 Update 4

Challenge After installing Veeam Backup & Replication 9.5 Update 4, Hyper-V backup without application-aware processing may fail with the error "The system cannot find the file specified". Version Specific Article This article is relevant only to Veeam Backup & Replication 9.5.4.2615. Cause This...