Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

Release Information for Veeam Backup for Microsoft Azure v3a

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure v2 build 2.0.0.303 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup fo...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4270

This patch is superseded by Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 or higher before installing Cumulative Patch KB4270. You can check this under Help and Support About in Veeam Backup fo...

Veeam Agent for Microsoft Windows can't be auto-updated to the latest version on Windows 7, 2008 R2, 2012

Challenge Veeam Agent fails to run auto-update and download the latest version on the following operating systems: Microsoft Windows 7 SP1 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2012 Cause Veeam Agent utilizes BITS to download the latest versions from...

Release Information for Veeam Disaster Recovery Orchestrator v4

Veeam Disaster Recovery Orchestrator 4.0 is superseded by Veeam Disaster Recovery Orchestrator 5.0. Requirements Please confirm that you are running version 3.0 build 3.0.0.1770 or later prior to upgrading. You can check this in the VAO UI | Administration tab | About. After upgrading, your build...

Veeam Service Provider Console v5 Patch 2

This patch has been superseded by Veeam Service Provider Console v5 Patch 3. Requirements Please confirm you are running version5.0.0.6726 or later before installing Patch 2. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

SMB credentials cached by macOS

Challenge After you change credentials for the SMB share in the backup policy settings and re-apply the backup policy, macOS may still use obsolete credentials to connect to the SMB share. As a result, if incorrect credentials are specified in the backup policy settings, the policy application an...

How to change backup proxy type

Challenge A new backup proxy can be deployed with one of the two types - domain or workgroup. This article explains how you can change the type of a backup proxy after it has been added to the Veeam Backup for Microsoft 365 infrastructure. Cause After you added a new backup proxy to the Veeam...

Connect to Veeam Backup for AWS appliance using private IP

Challenge You want to connect to a Veeam Backup for AWS appliance using its private IP. Solution If you want to connect to an appliance deployed in AWS Marketplace, use the instructions provided in Connecting to Existing Veeam Backup for AWS Appliances. At the Connection Type step of the wizard,...

How to Reset Password in Veeam Backup for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...

RMAN Autobackup Failure

Challenge If you use Veeam Plug-in for Oracle RMAN, under certain circumstances the RMAN autobackup process may fail. In this case, you will see the following error in VeeamPluginManager.log: Preparing autobackup backup for file...

Release Information for NetApp Element Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NetApp Element Plug-In v1.0.13, ensure that you are running Veeam Backup & Replication...

How to Migrate Tenant Replicas From a Standard Switch (vSS) to a Distributed Switch (vDS)

Purpose This article documents how a Veeam Cloud Service Provider VCSP or simply SP would migrate their tenants's replicas from a virtual Standard Switch vSS to a virtual Distributed Switch vDS. Solution Part 1: Update the Hardware Plan Configuration 1. Edit the Hardware Plan used by tenants that...

How to Create Custom Worker Instance IAM Role

The Worker IAM role is used to launch worker instances for backup and restore using S3 repository...

Release information for Veeam Service Provider Console v4

Requirements Please confirm that you are running version 3 build 3.0.0.2647 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 4.0.0.4877. To upgrade from earlier versions,...

Unable to Create Folder (name: ) Error

Challenge The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder name: ". Cause Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft 365 as the x-amz-content-sha256 authorization header...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

The 'Veeam VMware: Datastore Unknown Files Analysis' Monitor Triggers Excessive Alerts

Challenge Situations customers may face that this article covers: The Veeam VMware: Datastore Unknown Files Analysis monitor triggers excessive alerts. The Veeam VMware: Datastore Unknown Files Analysis monitor and the Scan Datastore for Unknown Files Task show different results. The UnknownFiles...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

Path to NFS datastore has been changed after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After upgrading to Veeam Backup & Replication 9.5 U4, Veeam vPower NFS datastore location might be changed. Cause The NFS datastore path having changed is a known issue in the Veeam Backup & Replication 9.5 U4. Starting with 9.5 Update 4, the disk with the largest capacity is selected b...

Veeam Backup for Office 365 No E-Mail Notification After Job Run

Challenge When the backup job completes the Job notification is never received. Cause 1. Error: Unable to connect to the remote server 2. Job completes with no Error, but you do not receive a notification email. This can be caused by: Email relay server blocking emails that exceed 512KB size The...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Veeam Availability Console U1 Cumulative Patch 1817

Challenge Veeam Availability Console U1 Cumulative Patch 1817. This update supersedes Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows Programs and...

Granular permissions for Microsoft Azure user

Challenge When adding an Azure account to Veeam Backup & Replication, you would use the Add Microsoft Azure compute account... then, on the Subscription tab of the wizard that opens, select the "Create a new account" option. Doing this will register a new Azure AD Application. The account used to...

Computer connection status is "Rejected" in Veeam Service Provider Console

Challenge You may see the following status for the computer in Veeam Service Provider Console - "Discovery" - "Discovered Computers": Solution Under "Discovered Computers" press "Change settings…" and turn on "Accept new connections" If this KB article did not resolve your issue or you need furth...

Enterprise Plus license is required error on dashboards and reports

Challenge Verify health of Data Warehouse Cause Veeam MP license is synchronized to the Data Warehouse then the reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur Solution 1. Open SCOM Operations Manager...

Moving Cloud replicas to another datastore

Purpose A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration. Solution Having performed svMotion, a SP should do the...

Monthly Usage Report (X Days Left)

Challenge BEM displays "Please submit a monthly usage report x days left" after submitting usage report Cause There are a few scenarios that can produce this message, detailed below in solutions: Solution 1. Partner has submitted a spreadsheet containing monthly usage report information to 2...

Failed Load Library During Application Aware Processing of Oracle Running on Linux

Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...

Leap Second Compatibility

Challenge A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time UTC to keep its time of day close to mean solar time. Some software experiences problems when leap seconds are inserted for example, if the leap second is inserted at an unexpected time...

Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

Challenge After upgrading to Veeam Backup & Replication v9, all jobs fail with "Error: Invalid product version." Cause During the upgrade process the new v9 license file was not installed. Solution Install the new v9 license file that can be acquired from the support portal. The following link wi...

After applying update 1 for vSphere 6.0, Jobs fail with NFC storage unavailable

Challenge Jobs fail with error NFC storage unavailable. Within the agent..source.log file on the source proxy the following error can be found: ERR |SSL error, code: 336151568.error:14094410:SSL routines:SSL3READBYTES:sslv3 alert handshake failure Cause First with Update 1 for vSphere 6.0 and the...

Data loss risk with Backup Copy to Data Domain via DDBoost

Challenge Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss. Cause Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss due to Data Domain erroneously processing fi...

CBT does not track changes correctly on VHDX disks files larger than 2 TB

Challenge Veeam Change Block Tracking CBT driver incorrectly parses virtual disk file change information causing jobs to failover to "full scan" incremental passes in case of VSS backup or to create an empty incremental backup in case of crash-consistent backup when both of the following conditio...

vCloud jobs are not shown in SCOM views of Backup jobs

Challenge In Backup Job views under SCOM Monitoring, all backup jobs are discovered by Veeam Management Pack for Veeam Backup except for vCloud vCD backup jobs. Cause The behavior is caused by a known issue and fixed in Veeam Management Pack v7. Solution Upgrade to most recent version. More...

Locations to Check for Incorrect Username/Password Issues

Challenge Jobs fail with an error message indicating an incorrect user name or password. An account associated with Veeam is being locked out in Active Directory. Solution Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager...

Hardware provider is missing in Veeam Backup and Replication user interface

Challenge Backups using a specific hardware provider do not work, and the provider is missing from the user interface. Cause During a Hyper-V host rescan, available VSS providers are enumerated via a VSS API query. Then, all VSS volumes for which those providers can be used are retrieved. In some...

Release Information for Veeam Backup & Replication 7 Patch 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 3 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771 or 7.0.0.833 prior t...

Unexpected Highest Latency Values Shown in Veeam ONE

Challenge Veeam ONE indicates unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior o...

Backup Copy job report shows inflated traffic saving in the notification email

Challenge After installing Patch 1 for Veeam v7, the enhanced Backup Copy job report shows inflated traffic saving in the notification email. Cause Traffic savings ratio is incorrectly calculated off total VM size, rather than the size of changed data. Solution Please download and apply the...

Unable to Upgrade Backup Enterprise Manager to version 7

Challenge Upgrading existing Backup Enterprise Manager fails. Cause Index was outside the bounds of the array. Solution In order to correct this issue, do the following: 1. Rather than running 'setup.exe', navigate to the 'EnterpriseManager' folder, and run 'BackupWeb.msi'. Typically:...

Health Service dropped data

Challenge The following alerts can be seen in SCOM: Veeam Collector: Health Service dropped data Veeam Collector: Health Service workflows failed The settings of SCOM agent are correct please see KB1026, and clearing OpsMgr cache may help for a short amount of time. The OperationsManager log on...

Attempt to launch Veeam Backup and Replication fails

Challenge An attempt to launch Veeam Backup & Replication fails with the message that Veeam Backup and Replication service is not running: The service can actually be seen as running: The following entries can be seen in VeeamShell.log: Timestamp Info ------- Started new session of Veeam Shell...

"Object reference not set to an instance of an object" error when connecting a VMware vSphere 5 server

Challenge When you connect a VMware vSphere 5 server in the Connected VMware Servers section of the nworks Enterprise Manager Web UI, the following error occurs: Object reference not set to an instance of an object Cause Support of VMware vSphere 5 was introduced in nworks 5.7. Earlier versions o...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

Best Practice For Setting Up nWorks Collection for Failover and Disaster Recovery

Purpose Additional information given about how collectors work within nWorks and guidelines on how to set up collectors for disaster situations. Solution The Best Practice for Setting Up nWorks Collection for Failover and Disaster Recovery To get started with monitoring through the nWorks...

Performing an AIR restore without Enterprise Manager

Purpose You wish to perform an AIR Exchange, Active Directory, or SQL item restore, but do not have Enterprise Manager installed. Solution To perform an AIR restore without Enterprise Manager, run the SureBackup job created for the restore. Once it is running and complete, open the session and...