Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

BEM Search Server Doesn't Remove Successfully

Challenge When trying to remove a Search Server from BEM by clicking the remove button, the server being removed is stuck in a "Removing" state. Cause Solution Veeam encourages backing up your SQL DB before making any changes. 1. Go to Microsoft SQL Server Management Studio May need to be install...

Hot-Add/Virtual Appliance Failures for Restored or Cloned Backup Proxy

Challenge A backup or replication job fails with the following error when using a VMware Backup Proxy when that proxy is attempting to use Virtual Appliance transport mode hotadd: BackupDiskTrad failed Client error: Failed to open VDDK disk MyDatastore VMName/Disk1.vmdk is read-only mode - true...

Object reference not set to an instance of an object exception on Checking free space on source datastore

Job fails right away with error "Checking free space on source datastore. Object reference not set to an instance of an object."...

Using Rsync to Copy Backup Files Offsite

Challenge When using Rsync as a post job activity to copy backup files to an offsite location one of the problems that is encountered is that after the second backup is using reverse incremental, Rsync copies all the data from the vbk file one more time, and not just the changes from the last...

Backup server is not upgraded to the latest version yet Enterprise Manager error

When adding backup server in Enterprise Manager the error appears: "Backup server "XXX" is not upgraded to the latest version yet"...

SureBackup roles

What do Sure Backup roles mean and what are the differences among them...

List of Security Fixes and Improvements in Veeam Backup for Salesforce

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Backup for Salesforce. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases. Security...

After Veeam ONE 13.1.0.7034 Upgrade: No connection could be made because the target machine actively refused it. (localhost:2743)

Article Applicability The issue described in this article only occurs for deployments in which Veeam ONE was installed to a folder other than the default C:\Program Files\Veeam\Veeam ONE\ path. Challenge After Veeam ONE is upgraded to version 13.1 build 13.1.0.7034, reports cannot be generated an...

How to Safely Perform Snapshot Rollback of Veeam Backup for Microsoft 365

Purpose This article provides step-by-step guidance for performing a snapshot rollback of a Veeam Backup for Microsoft 365 deployment in the event of a disaster. Critical Warning Rolling back to a snapshot is a complex and highly risky process that should only be performed in rare disaster...

Veeam Backup for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup fo...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

Release Information for Veeam Backup for Google Cloud v3

Release Information for Veeam Backup for Google Cloud v3...

Unexpected proxy address format - Error After Upgrading to Veeam Backup for Microsoft 365 6.0 P20220524

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0 P20220524, the mailbox backup for organizations added as Hybrid or Microsoft 365 may fail with the error: Error: Unexpected proxy address format: x500:/o=ExchangeLabs/ou=Exchange Administrative Group...

Integration with Veeam Backup Repositories for Kasten K10: Considerations and Limitations

Veeam Support Knowledge Base answer to: Integration with Veeam Backup Repositories for Kasten K10: Considerations and Limitations...

How to Disable Warnings for Veeam Enterprise Plug-Ins

Challenge After upgrading to Veeam Backup & Replication 11a build 11.0.1.1261, Enterprise Plug-in backups display the warning: Backup metadata is not up to date. Please upgrade the backup. Copy Cause Starting with Veeam Backup & Replication 11, a new backup file format is used for Enterprise...

Release Information for Veeam Backup for Microsoft 365 5d

A Cumulative Patch is available for this release: Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5d: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds...

Veeam ONE Database Partitioning

Purpose This article documents the procedure for implementing database partitioning to improve the performance of Veeam ONE deployments where the database in use was first created using Veeam ONE 9.x or older. Starting with Veeam ONE version 10, all newly deployed Veeam ONE databases are already...

Veeam Service Provider Console v5 Patch 2

This patch has been superseded by Veeam Service Provider Console v5 Patch 3. Requirements Please confirm you are running version5.0.0.6726 or later before installing Patch 2. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

Veeam Backup for Microsoft 365 5b cumulative patch KB4124

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 prior to installing this cumulative patch KB4124. You can check this under Help and Support About in Veeam Backup for...

How to Reset Password in Veeam Backup for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...

Veeam Agent for Linux - Expired Sectigo RootCA Certificates

Challenge Veeam Agent for Linux connecting to a Cloud Repository with a seemingly valid Cloud certificate fails with "certificate has expired". Cause On May 30th of 2020, Sectigo had an expired Root CA that will not be updated due to the age of the certificate...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

The 'Veeam VMware: Datastore Unknown Files Analysis' Monitor Triggers Excessive Alerts

Challenge Situations customers may face that this article covers: The Veeam VMware: Datastore Unknown Files Analysis monitor triggers excessive alerts. The Veeam VMware: Datastore Unknown Files Analysis monitor and the Scan Datastore for Unknown Files Task show different results. The UnknownFiles...

Veeam Backup for Office 365 No E-Mail Notification After Job Run

Challenge When the backup job completes the Job notification is never received. Cause 1. Error: Unable to connect to the remote server 2. Job completes with no Error, but you do not receive a notification email. This can be caused by: Email relay server blocking emails that exceed 512KB size The...

Veeam Backup & Replication does not start after Veeam Backup Enterprise Manager upgrade to 9.5 U4

Challenge Both Veeam Backup & Replication and Veeam Backup Enterprise Manager are installed on the same server. Veeam Backup Enterprise Manager is updated to Update 4 with instance license, while Veeam Backup & Replication is still running an older version. After Veeam Backup Enterprise Manager...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

How to get a Support ID - SEE UPDATED KB LINK BELOW

Challenge When opening a case via the Customer Support Portal, you are prompted to enter a Support ID. Solution Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Release Notes for Veeam Management Pack 8.0 Update 5

Challenge Release Notes for Veeam Management Pack 8.0 Update 5 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...

Microsoft Azure Government Cloud support

Challenge Direct Restore to Azure functionality does not support Microsoft Azure Government Cloud. Cause Microsoft Azure Government Cloud requires a different Azure environment configuration that Veeam Backup & Replication 9.5 Update 3 does not implement out of the box. Solution Please perform...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

DD replication causes panic error on the target Data Domain server

Challenge You have configured a Data Domain Storage Unit as a Veeam backup repository using MTree replication. Data Domain replication results in PANIC on the target Data Domain storage. Cause Veeam Backup & Replication leverages the Virtual Synthetic VS feature of the DD Boost library for buildi...

Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)

Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...

License cannot be installed in Veeam ONE

Challenge When installing the license file, the following error message may occur: License signature is invalid Copy Cause Sometimes the license check module is unable to process the license key correctly, some certificates are missing, outdated or machine has no internet connection to verify the...

High Veeam ONE Database IOPS Index

Challenge Starting with version 9, Veeam ONE database server shows high IOPS usage of approximately 700-800 operations per second with regular spikes exceeding 2500 operations every 5 minutes. Cause As a real-time monitoring solution, Veeam ONE actively performs input-output operations against it...

Release Notes for Veeam Management Pack 8.0 Update 2

Challenge Release Notes for Veeam Management Pack 8.0 Update 2. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

Windows 2012/2012R2 leaks memory when a hardware snapshot is created multiple times on a CSV

Challenge Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a hardware snapshot is created/removed multiple times on a CSV with a hardware provider. Cause Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a snapshot is created on a CSV using hardware provider. Due to the fact that only a...

Veeam ONE 8.0 Patch 1 Release Notes

Challenge Release Notes for Veeam ONE 8.0 Patch 1. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1615. Thi...

Issue with Hyper-V Reports in MP builds 7.0.0.1911 and 7.0.0.1913

Challenge The following Hyper-V reports show no performance data: Performance Forecast for Hyper-V Clusters Performance Forecast for Hyper-V Storage Host Failure Modelling What-If VM Deployment Planning model existing VMs What-If VM Deployment Planning manual resource entry Virtual Machines...

Backup to tape jobs fails when the source contains .vrb files

Challenge 1. When using backup to tape on a source job containing .vrb files, the jobs may fail with the error: MediaPool not found id: 00000000-0000-0000-0000-000000000000. 2. When enabling incremental mode in backup to tape, .vrb files will be transfered to tape. Cause This is a known issue...

Enterprise Manager Install fails with Patched Database Error

Purpose If the Veeam Backup Enterprise Manager software is moved, or needs to be reinstalled and it was previously patched it errors out with the following error: Cause The SQL database that is being reused contains table entries that mark it as having been used with a newer version the version o...

Veeam Backup File Encryption Support

Challenge There is a need to encrypt the backup files while they are sitting on storage. Solution Starting with Veeam Backup & Replication v8 data encryption is available, more information can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/dataencryption.html More Information...

Error: Object reference not set to an instance of an object after manually deleting a replica VM

Challenge You receive an error after manually deleting a replica VM. Cause The replication job is still mapped to the previous replica VM. An error is produced when Veeam attempts to access the invalid object. Solution Unchecking the Low Connection Bandwidth Enable replica seeding checkbox does n...

Missing Data in SCOM Top Dashboards

Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...

Unable to Upgrade Backup Enterprise Manager to version 7

Challenge Upgrading existing Backup Enterprise Manager fails. Cause Index was outside the bounds of the array. Solution In order to correct this issue, do the following: 1. Rather than running 'setup.exe', navigate to the 'EnterpriseManager' folder, and run 'BackupWeb.msi'. Typically:...