How to Configure Connections Required for Veeam Plug-In for Google Cloud in Highly Secured Environments

If your backup appliance is deployed in a highly secured environment with all outbound connections restricted, you must perform the following configuration steps to make Veeam Plug-In for Google Cloud function properly: 1. Allow internet access to the following Google Cloud APIs: Compute Engine A...

Granular AWS Account Permissions for Adding an S3 Repository

This article documents the granular permissions required to add an S3 repository to Veeam Backup for AWS...

AWS User Account Permissions for Deployment of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for deploying a new Veeam Backup for AWS appliance...

Unsupported license deployment alarm in Veeam Service Provider Console

Challenge Veeam Service Provider Console displays the alarm: Unsupported license deployment. Shared license key Copy The Alarm Description states: The same license ID has been detected for the backups servers: Copy Cause This alarm occurs when the same license is detected as having been installed...

Release Notes for Veeam Backup & Replication 11 Day 0 Update

This "Day 0" update is intended only for environments where Veeam Backup & Replication 11 RTM 11.0.0.825 is installed. If you are running Veeam Backup & Replication 11 GA build 11.0.0.837 or later, this update is not applicable to you, and should be ignored. Requirements This update enables...

"Too many open files" error during SAP on Oracle backup

Challenge The backup job performed by Veeam Plug-in for SAP on Oracle fails with the following error: "Too many open files. Please increase the file descriptor limit. You may refer to the KB 3213 for more information" Cause The "Too many open files" error happens when a process needs to open more...

Release Information for Veeam Backup for Nutanix AHV 2.1

This update has been superseded by Veeam Backup for Nutanix AHV 3.0. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.1 supports integration with Veeam Backup & Replication version 10 and later. Y...

How to specify an Azure Active Directory tenant for Azure Cloud Credentials wizard to use

Challenge You are adding a Microsoft Azure account to Veeam Backup & Replication. You need to select the method of importing your Azure Resource Manager subscription, and you want to use an existing Azure Active Directory Account. Also, you have more than one Azure Active Directory tenant...

Veeam Backup for Microsoft 365 4c cumulative patch KB4099

This patch supersedes Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 version 4c builds 4.0.1.531, 4.0.1.545, 4.0.1.612 prior to installing this cumulative patch KB4099. You can check this under Help and Support...

Additional Information on Cost Estimation in Veeam Plug-In for Google Cloud

Challenge The cost estimation feature allows you to approximately estimate the costs of Google Cloud resources required to run data protection operations for a backup policy. You can obtain granular information on how much costs running the policy will incur, with an option to export the estimati...

How to Assign Permissions to Service Accounts Used by Veeam Backup for Google Cloud Platform

Challenge Veeam Backup for Google Cloud Platform requires a service account in each GCP project where data protection and disaster recovery tasks will be performed. The tasks include the following: Creating Snapshots Manually Performing Backup Perform Restore Adding Backup Repositories Create...

Online-only files in OneDrive folder not backed up by Veeam Agent for Microsoft Windows

Challenge A restore point created by Veeam Agent for Microsoft Windows appears to be missing files from a user's OneDrive folder. Upon further investigation, it is determined that Files On-Demand was enabled, and the missing files were in an Online-only state at the time of backup. Cause As a...

Support for Nutanix Clusters on AWS

Nutanix Clusters on AWS runs the core Nutanix HCI stack including Nutanix AOS, AHV, and Prism, along with all Nutanix products and services on bare metal EC2 instances on Amazon Web Services AWS. This allows you to migrate or extend applications from private clouds to AWS easily. Nutanix Clusters...

Veeam Service Provider Console v4 Patch 2

Challenge Veeam Service Provider Console v4 Patch 2. Cause Please confirm you are running version 4.0.0.4877 or later before installing this Patch 2. You can check this by logging in to the backup portal and navigating to Configuration Support Information tab. After upgrading, your server build...

Release Information for Veeam Management Pack for Microsoft System Center 9

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Requirements Please confirm that you are running version 8.0 build 8.0.0.2218 or later prior to upgrading. You can check this in the Operations Manager console under Administration, Management Packs...

Advanced transport modes (HotAdd and SAN) fail over to NBD mode

Challenge Advanced transport modes Virtual Appliance HotAdd or Direct Storage access may not work, failing over to the NBD transport mode instead. If you are seeing error "Cannot use advanced transport modes, failing over to NBD " you should check the HotAdd attacher agent log default location -...

Veeam Backup & Replication 10 Cumulative Patch 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running the GA build of version 10 build 10.0.0.4461 or 10.0.0.4461 P1 prior to installing this update. You can check this und...

Configuring Multiple Azure Active Directories

Challenge There are different ways to back up VMs from different tenants/subscriptions in Veeam Backup for Microsoft Azure. Multiple Microsoft Azure accounts may be added to Veeam Backup for Microsoft Azure. To handle VMs belonging to different accounts, add them as Azure accounts in Veeam Backup...

Veeam Backup for Microsoft Azure Recovery/Migration Procedure

This document explains how to recover or migrate Veeam Backup for Microsoft Azure data to new instance.A Veeam Backup for Microsoft Azure instance may fail or get corrupt and requires the data volume...

Release Information for Veeam Backup for Nutanix AHV 2.0

This update has been superseded by Veeam Backup for Nutanix AHV 2.1. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.0 supports integration with Veeam Backup & Replication version 10 and later. Y...

Release Information for Veeam Backup & Replication 10

This version has been superseded by Veeam Backup & Replication 10a. Challenge Release information for Veeam Backup & Replication 10. NOTE : A cumulative hotfix rollup that addresses issues reported by customers on the original build of v10 GA is now available, click here for more information...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Plug-In for AWS data to a new instance. Solution Recommended Method Starting with Veeam Plug-In for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...

How to Move Veeam Backup for Nutanix AHV Backup Files

Purpose This article documents how to migrate Veeam Backup for Nutanix AHV backup files to a different Veeam Backup & Replication Repository. Solution Considerations and Limitations This process only works when moving backup files between Repositories of the same Veeam Backup & Replication server...

Certificate expiration date

Challenge The following error message appears when starting Veeam Backup and Replication console: Cause Veeam Backup and Replication self-signed certificate expires 11 months after installation. The certificate is renewed, but Veeam Backup Service still has information about the old one in the...

Veeam Data Privacy Policy

Solution In accordance with the General Data Protection Regulation GDPR introduced on May 25, 2018. If you would like to: Delete your personal information Unsubscribe from marketing communications Get or update your personal information or for any general legal requests and GDPR compliance...

Event ID 9782 is thrown after successful backup

Challenge During Exchange 2010 application aware backup with "Copy only" option enabled you notice following events in Application event log on Exchange server: Log Name: Application Source: MSExchangeIS Date: 5/10/2018 5:38:39 PM Event ID: 9782 Task Category: Exchange VSS Writer Level: Error...

Snapshot Summary report Sort by size hotfix

Challenge The "Sort by Size" option does not work in the following reports properly: 1. Virtual Machines. Snapshot Summary Veeam VMware Analysis Reports pack 2. Virtual Machines. Checkpoint Summary Veeam Hyper-V Analysis Reports pack Cause This is a known issue with the sorting function. Solution...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

The LocalSystem account cannot be changed during the Update installation process

Challenge The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard. Cause Veeam ONE Monitor Server service is running under the LocalSystem account which cannot b...

Veeam Availability Console Cumulative Patch 1376

Challenge Veeam Availability Console Cumulative Patch 1376 Cause Please confirm you are running version 2.0.1.1319 or later prior to installing this cumulative hotfix 1376. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.1.1376. As a result ...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server and adding an existing Veeam Cloud Connect VCC server, the following certificate error may be observed: Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

Update to Microsoft Entra Connect causes SQL VSS issues

Article Applicability This article is specific to environments where the Azure AD Connect or Microsoft Entra Connect package is installed on the machine where Microsoft SQL Server is installed. Challenge You receive the following error during the guest processing: Unable to release guest. Error:...

Using standalone Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

Solution Information regarding Standalone Veeam Agent for Microsoft Windows operations with a Microsoft Failover Cluster is available in the Veeam Agent Management Guide: Veeam Agent for Microsoft Windows User Guide Backing Up Cluster Nodes as Individual Computers If this KB article did not resol...

Error 1053: The service did not respond to the start or control request in a timely fashion.

Challenge A Veeam-related service fails to start with the following error: Error 1053: The service did not respond to the start or control request in a timely fashion. Cause This error is a generic Windows service error and could be caused by a variety reasons, some of which are discussed in the...

Unable to install Backup Enterprise Manager

Challenge Attempting to install Backup Enterprise Manager results in a 'fail' during port selection, with the specified HTTPS Port being unavailable. Cause The port is already consumed by the World Wide Web Publishing Service Solution Disable the World Wide Web Publishing Service, proceed with th...

Veeam Backup & Replication 9.5 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.5 partner preview RTM build 9.5.0.580 to generally available version of Veeam Backup & Replication 9.5 GA build 9.5.0.711. This update addresses a number of issues reported by our partners...

Failed Load Library During Application Aware Processing of Oracle Running on Linux

Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...

How to Map Replicas in Cloud Connect

Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...

Standalone Tape Fails All Operations

Standalone Tape Fails All Operations...

Collection of historical performance data fails after upgrading to vSphere 5.5 Update 3

Challenge After update to vCenter 5.5 U3 historical performance collection fails with error "Unable to collect performance. A specified parameter was not correct. querySpec.size". Cause With vCenter 5.5 Update 3 VMware has limited the size of query in order to protect the vCenter database more...

Release Notes for Veeam Backup & Replication 8.0 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 3 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.2018...

Uninstalling Veeam Backup & Replication plug-in for Labtech

Challenge Uninstalling the plug-in using Plugin Manager only removes it from the list of plugins but leaves Veeam components reports, monitors, etc. and database data intact. Cause Uninstalling the Veeam Backup & Replication Plug-in by means of the LabTech Plugin Manager is not supported. If you...

Best Practices for Microsoft Data Deduplication

Purpose This article documents Best Practices, Limitations, and Considerations relating to the use of storage that has Microsoft Windows Deduplication enabled when storing backup files created and managed by Veeam Backup & Replication. Considerations and Recommendations CRITICAL Veeam strongly...

Direct SAN Restore for thick disk VDDK error: One of the parameters supplied is invalid

Challenge When performing a write operation using Direct-SAN transport mode e.g., Entire VM Restore, VM Hard Disk Restore, or initial run of a replication job the task fails with the error: Unable to execute write operation using advanced transport, failing over to network mode... ERR |VDDK error...

LabTech Database Backup Tasks Run Too Long

Challenge With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time. Cause This happens due to the growth of pluginveeambrsystemlog table. Solution The issue should be fixed in later releases. In the meantime, a workaround is available. Download the fix here...

Veeam Management Pack for System Center 7.0 R2 Update

Challenge Release notes for Veeam Management Pack for System Center 7.0 R2 Update Cause Please confirm you are using Veeam MP version 6.0, 6.5 or 7.0 prior to installing this patch. You can check this in SCOM Console | Administration | Management Packs. The 7.0 GA version of Veeam MPs will be...