Unable to add DataDomain DDBoost repository connected over Fibre Channel

Challenge When adding DataDomain as a backup repository using DDBoost over Fibre Channel, the following error is shown: Failed to connect to 'DFC-'. --tr:Unable to initialize Data Domain connection. --tr:Failed to call DoRpc. CmdName: DDBoostCheckConnection. invalid argument. Err: 5008 Failed to...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Failed to lock file on VM PowerOn (SureBackup\Instant Recovery)

Challenge SureBackup or Instant VM Recovery fails with an error relating to failure to power on. The SureBackup log file contains the following error: Info VimApi PowerOffVM, type "VirtualMachine", ref "vm-xxxx" Error SureBackup operation has been failed Info VimApi PowerOffVM, type...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

VMware high latency feature resets to 'normal' after snapshot removal

Challenge The Latency Sensitivity option resets to 'normal' after VMware snapshot removal. This behavior persists regardless of any settings. Cause This is a known issue in ESXi 5.5.x. Please see the following KB article for more information: http://kb.vmware.com/kb/2079787 Solution This issue wi...

IBM Tape Library Not Listed in Device Manager under “Medium Changers”

Challenge IBM System Storage Tape Library does not appear under the heading Medium Changers in the Device Manager, preventing it from working with Veeam Backup & Replication. Cause The issue occurs when the Library Mode is set to Sequential within the IBM System Storage Tape Library configuration...

vCenter Connection Failover Requirements for SCOM Action Account

Challenge Although everything is set up according to the vCenter Connection Failover manual, the script fails. As a result, the following event appears in the Operations Manager Event Log on Veeam Virtualizations Extension Server VES with id: 995. vCenterFailover.ps1 : Error: Cannot open...

Drive Letters Missing From Backup Browser During Windows Guest File Level Restore

Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Release notes for Veeam MP Integration Management Pack update

Challenge Maintenance mode synchronization in System Center 2012 Operations Manager SP1 Importing the updated Veeam Integration MP will resolve the known issue related to maintenance mode synchronization in System Center 2012 Operations Manager SP1. When a vSphere host enters the maintenance mode...

Moving custom attributes through import/export of CSV file

Purpose To export custom attributes from one installation of Business View to another, follow these steps: 1. Click Configuration in the top right corner of the screen and navigate to the Import/Export pane. 2. This step is not mandatory If you want to pre-designate which custom attributes Busine...

Event pre-filtering causes high vCenter Database load

Challenge The vCenter Database utilizes most of the available CPU, impacting vCenter Server performance. Stopping nworks Collectors brings the CPU usage back to normal. The nworks vmspi log shows the following errors: VCEVT+ VC250 retrieveEvents: createFilter failed, System.Net.WebException: The...

Veeam Backup & Replication - HP San Setup Guide

Challenge Veeam Explorer for SAN Snapshots lets you perform Veeam restores of entire VMs or individual items directly from HP StoreVirtual VSA and LeftHand snapshots. And like Explorer for Exchange, it's included in all editions of Veeam Backup & Replication. Cause This is a how-to guide on...

Dashboards fail with errors in Microsoft System Center Operations Manager 2012

Challenge The Resource Pool dashboard, Virtual Applications dashboard, Resource Pool State and Virtual Application State views fail with the following error when accessed in Microsoft System Center Operations Manager 2012: An item with the same key has already been added Cause This is a known...

Cannot open database requested by login. The login failed

Challenge When you try to access Veeam ONE Web UI, the following error occurs: Cannot open database requested by login. The login failed. Cause Veeam ONE Web UI configuration is missing information on the account used for SQL authentication. Solution To modify configuration settings, follow the...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

Naming requirement for correct functioning of the "Guest to Agent Relationship" feature

Challenge To make the VM and OpsMgr Agent integration work properly, it is necessary that VMs discovered by the VMGUEST contains OpsMgr Agent discovery have an identical display name and NETBIOS name. Cause If the VMware display name is different from the NETBIOS name, the VM will have two source...

Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

How to get the nworksDEMO tool v5.7

Purpose You need to get nworksDEMO tool v5.7 to see nworks MP in action and be able to use it for offline demonstrations and training. Solution Browse to the nworksDEMO tool v5.7 landing page and submit your request using the online form: http://go.veeam.com/nworksdemo More Information If you hav...

Retrieving the COM class factory for component with CLSID {xxxxxxxx} failed due to the following error: 800700c1.

Creating or copying folders with Veeam FastSCP 3.0.3 fails with the error: Retrieving the COM class factory for component with CLSID xxxxxxxx failed due to the following error: 800700c1...

How to Install Veeam PowerShell Snapin

How to install Veeam Backup & Replication Powershell Snapin...

Hyper-V CSV Backup - Blue Screen

Challenge During Hyper-V backup via CSV, a node in Hyper-V connected to the CSV shows Blue Screen error and crashes. Cause This is a known Microsoft error requiring updates. Solution Apply hotfixes mentioned in these articles to resolve this behavior. http://support.microsoft.com/kb/2494162...

How to Edit Multiple Alarms at the Same Time

Purpose This article provides supplemental information regarding batch alarm editing. As documented in the Veeam ONE Monitoring Guide, in batch editing mode, you can only change the Assignment, Notifications, Actions, and Suppression alarm settings. Solution For information about modifying multip...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

Troubleshooting Exchange AIR

Challenge You are not able to proceed through AIR wizard to perform application item recovery. You are not able to restore individual mailbox items. Cause vLab is misconfigured or you do not have sufficient permissions. Solution To address the issue, follow the steps below: 1. Make sure vLab is...

Server Running Enterprise Manager reboots repeatedly

Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...

SureBackup SQL Script Verification

A SureBackup job fails with "SQL Server script, path VmConnectionTester.exe, ErrCode 10061" due to port connection failures...

Enterprise Manager works with http, but not with https

Challenge This article covers two scenarios: The Veeam Backup Enterprise Manager webpage is not able to be reached when using both HTTP and HTTPS. or The Veeam Backup Enterprise Manager webpage is accessible when using HTTP, but fails to load when using HTTPS. Solution Enterprise Manager Webpage ...

How to create a transactionally consistent backup of both Windows and Linux VMs

This KB describes configuration of consistent backup/replication jobs in Linux and Windows VMs...

SureBackup for a Virtual Machine with excluded disks

Challenge How to run a VM directly from a backup file if some of its disks are excluded from backup. Solution To run a VM directly from a backup file, make sure you select 'Remove excluded disks from VM configuration' option when excluding your disks from the backup: More Information If the 'Remo...

Module DevicePowerOn power on failed

Challenge Cause Veeam B&R creates the new adaptor with settings specified in Virtual Lab properties, however it also forces the old MAC address to be used as you see in the vmx file of a restored machine, that's why VM fails to power on as it's expecting to see mac address from VMware range. When...

SureBackup roles

What do Sure Backup roles mean and what are the differences among them...

Vulnerability Resolved in Veeam Backup & Replication 12.3.2.4854

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 12.3.2.4854. This vulnerability does not affect any version 13.x build of Veeam Backup & Replication due to architectural changes starting in version 13. Veeam Software Security Commitment Veeam® is committ...

List of Security Fixes and Improvements in Veeam Recovery Orchestrator

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Recovery Orchestrator. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help the...

Release Information for Veeam Backup for AWS 10.1

Requirements Please confirm that you are running version Veeam Backup for AWS 10 build 10.0.0.232 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup fo...

Guidelines for Mass Instant Recovery to Azure

Article Applicability This article contains information related to Veeam Backup & Replication build 13.0.1.180 and later, as performance for IR to Azure was significantly improved starting with this build. Challenge When attempting to perform mass recovery using Instant Recovery to Azure, the...

Overcoming TCP/IP Connection Limits with PgBouncer and PostgreSQL on Windows

Challenge When running PgBouncer and PostgreSQL on Windows, especially under high-load scenarios with frequent connect/disconnect cycles, you may encounter exhaustion of available TCP ports. This is due to many connections ending up in the TIMEWAIT state, preventing immediate reuse of those ports...

Unable to Login to Web UI After Enabling MFA

Article Applicability This article is regarding a issue that was discovered in Veeam Recovery Orchestrator build 7.2.1.286, which was available for download between 2025-07-08 and 2025-07-17. The issue documented in this article was discovered, confirmed, and patched and a new build was released...

Release Information for Veeam Backup for Microsoft Azure 8 Cumulative Patches

Requirements Please confirm that you are running Veeam Backup for Microsoft Azure v8 build 8.0.0.334 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam Backup...

“Failed to retrieve certificate” When Adding AWS Snowball Edge Device

Article Applicability The error message documented in this article can also occur when the Service point specified is invalid or cannot be reached due to a firewall, which is documented in KB4328. This article is specifically regarding a situation in which the correct Service point has been...

Application Migration - Best Practices and Prerequisites

Purpose This article explains the prerequisites and best practices that must be considered for successful import during application migration. Solution Veeam Kasten for Kubernetes platform is built to support application migration across clusters, which is an extremely powerful feature that enabl...

Exports Don't Work After Veeam Kasten for Kubernetes Reinstall

Critical Warning The solution provided in this article results in data removal. These steps should only be followed when testing or evaluating Veeam Kasten for Kubernetes or if the existing data is no longer required. If you have any questions, please contact Support. Challenge Description: Jobs...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Impact of tmux on Veeam Interactions With Linux OS

Purpose This article documents a known incompatibility between Veeam applications that initiate SSH connections to remote Linux machines and those Linux machines being configured to have tmux autorun when users connect. Connection Examples As stated, this issue affects all interactions wherein a...

Veeam Explorer for Microsoft Teams Error: "Tab type is not supported"

Challenge The Tenants of a Service Provider, who has recently upgraded to Veeam Backup for Microsoft 365 version 7.0.0.3604 P20230512, may receive the following error when attempting to restore using Veeam Explorer for Microsoft Teams: Tab type is not supported. Cause This error occurs because th...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

Release Information for Veeam Backup for Google Cloud v3

Release Information for Veeam Backup for Google Cloud v3...