LabTech Database Backup Tasks Run Too Long

Challenge With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time. Cause This happens due to the growth of pluginveeambrsystemlog table. Solution The issue should be fixed in later releases. In the meantime, a workaround is available. Download the fix here...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Veeam Management Pack for System Center 7.0 R2 Update

Challenge Release notes for Veeam Management Pack for System Center 7.0 R2 Update Cause Please confirm you are using Veeam MP version 6.0, 6.5 or 7.0 prior to installing this patch. You can check this in SCOM Console | Administration | Management Packs. The 7.0 GA version of Veeam MPs will be...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

VMware CBT Data Corruption

This KB explains and details how to detect/prevent the VMware bug that exists in VMware ESXi 4.x and 5.x...

VMware high latency feature resets to 'normal' after snapshot removal

Challenge The Latency Sensitivity option resets to 'normal' after VMware snapshot removal. This behavior persists regardless of any settings. Cause This is a known issue in ESXi 5.5.x. Please see the following KB article for more information: http://kb.vmware.com/kb/2079787 Solution This issue wi...

WAN Accelerator Quick Reference

Purpose This article provides links to documentation regarding Veeam Backup & Replication WAN Acceleration. User Guide Documentation How WAN Acceleration Works WAN Accelerator System Requirements WAN Acceleration Section WAN Accelerator Sizing Adding WAN Accelerators Best Practices Documentation...

Users and Roles: Account Setup and Permissions

Documentation Review the following documentation for more information: Veeam Backup & Replication Console - Roles and Users Veeam Backup & Replication Console - Permissions Veeam Backup Enterprise Manager - Accounts, Roles, and Delegated Restore Permissions If this KB article did not resolve your...

Attempt to launch Veeam Backup and Replication fails

Challenge An attempt to launch Veeam Backup & Replication fails with the message that Veeam Backup and Replication service is not running: The service can actually be seen as running: The following entries can be seen in VeeamShell.log: Timestamp Info ------- Started new session of Veeam Shell...

High guest OS resource utilization

Challenge Performance metrics within a Virtual Machine's Guest OS are different higher or lower than the same metrics reported by Veeam ONE. Cause The process used by vSphere to allocate and distribute system resources differs from the methods used by Windows and other operating systems for a...

Slow backup perfomance in HOTADD (virtual appliance) mode

Edge Case Issue The issue documented in this article is highly uncommon and is directly related to storage and network congestion. For more information, closely review the Broadcom KB Article 1002598. As this is an issue between the vSphere environment and the backend datastore storage, this...

Unknown drive type [ISO]

Challenge After applying patch 1 for 6.1.0.181 you are no longer able to backup or replicate Hyper-V virtual machines, jobs fail with the "Unknown drive type ISO" error. The following entries can be seen in the job log: timestamp Error Failed to parse drive xmlnode. Xml:...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

Performance metrics are not updated when a virtual machine is powered off

Challenge Sometimes SCOM can be showing irrelevant performance graphs for powered off VMs: Cause This is an expected behavior for the current version of nworks. When a virtual machine is powered off, WMI cache still contains outdated data. That is why graphs in SCOM are updated improperly. The...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

BEM Search Server Doesn't Remove Successfully

Challenge When trying to remove a Search Server from BEM by clicking the remove button, the server being removed is stuck in a "Removing" state. Cause Solution Veeam encourages backing up your SQL DB before making any changes. 1. Go to Microsoft SQL Server Management Studio May need to be install...

"JavaScript must be enabled in the web browser to view this page" error while logging to Veeam Reporter Web page

Challenge Cause Security restrictions applied in web-browser prevent from running static content or Veeam Reporter website requires the Static Content feature of IIS be installed in order to function properly. Solution At first, try to add Veeam Reporter's web-site into list of Trusted Sites zone...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

Veeam Backup & Replication Support for Rotated Media

Purpose This article provides links to documentation regarding Veeam Backup & Replication Repositories using Rotated Media. Solution Details about the functionality and configuration of repositories supporting rotated media can be found in the Veeam Backup & Replication User Guide: Limitations of...

Import fails with "No such file"

Challenge When trying to import VBK, the import fails with the error "No such file." Cause This message can occur due to improper setup of the storage connection. Solution To correct this issue: 1. Confirm that this backup was created in the same version. 2. Copy the backup files to the Veeam...

Physical and virtual machines with identical names

Challenge When a physical and a virtual object with identical names are present in SCOM and in the SCOM database they tend to get mixed up by the application. Cause Unfortunately, nworks currently does not support machines having the same name within one environment. nworks uses VM Name as a uniq...

How to Restrict Which Azure Subscriptions Are Accessible to an Azure Compute Account

Purpose This article documents how to restrict which subscriptions will be accessible to an Azure Compute account used by Veeam Backup & Replication. Use Case By default, IAM roles are assigned to a newly created Microsoft Entra ID application on all subscriptions visible to the Microsoft Entra I...

Adding Azure Compute Account Fails With "This server does not seem to have Azure PowerShell installed"

Challenge When attempting to add an Azure Compute Account using the "Create a new account" option, the error message is shown stating that "This server does not seem to have Azure PowerShell installed." even though the Azure PowerShell is installed. Get-Module -ListAvailable -Name Azure -Refresh...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge Possible data loss in backups created. Affected product versions: Veeam Plug-In for AWS 5.0.0.452 Veeam Plug-In for AWS 5.1.0.39 Veeam Plug-In for Microsoft Azure 4.0.0.679 Veeam Plug-In for Google Cloud 3.0.0.859 Cause While creating backups to object storage, data loss may occur withi...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

Release Information for Veeam Backup for Red Hat Virtualization 1a

Beta Support Support for this Public Beta release will be provided to all customers with a valid support contract for other Veeam products. Requirements Veeam Backup for Red Hat Virtualization 1a may be deployed as a new appliance, or an existing Veeam Backup for Red Hat Virtualization 1.0 versio...

Restricting Veeam Plug-In for Microsoft Azure Permissions to Resource Group

Challenge When deploying Veeam Plug-In for Microsoft Azure , and initially adding the Azure account, it must have the Microsoft.Authorization//Write permissions assigned in the subscription associated with the backup appliance. After deployment, the account can then be restricted to only allow fu...

Features of Veeam Backup & Replication may not function when the Veeam Backup Service is run as a user that is not assigned the "Veeam Backup Administrator" role

Article Applicability This article is specific to a situation in which the Veeam Backup Service is set with a "Log On As" other than Local System. Challenge When the Veeam Backup Service is set to use a specific user as the service's "Log On" account, some features may not function correctly if...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Release Information for Veeam Backup & Replication 11a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 9.5 Update 4b build 9.5.4.2866 or later before upgrading. You can check this under Help | About in Veeam Backu...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

Cisco HyperFlex & Veeam CDP support status

Challenge Cisco HyperFlex VM Snapshot creation process will stop VMs if a Veeam CDP storage policy filter is present. Affected VMs will not boot anymore. Cause Each time a Cisco HyperFlex Snapshot is created when a Veeam CDP storage policy filter is present, the HyperFlex snapshot creation proces...

Veeam Agent for Linux install on EOL CentOS fails with a repository error

Challenge When installing Veeam Agent for Linux on a version of CentOS that has reached End of Life, the install fails with messages similar to the following: CentOS 8: Error: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist Copy CentOS 6...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

How to Assign Permissions to Service Accounts Used by Veeam Backup for Google Cloud Platform

Challenge Veeam Backup for Google Cloud Platform requires a service account in each GCP project where data protection and disaster recovery tasks will be performed. The tasks include the following: Creating Snapshots Manually Performing Backup Perform Restore Adding Backup Repositories Create...

Additional Information on Cost Estimation in Veeam Plug-In for Google Cloud

Challenge The cost estimation feature allows you to approximately estimate the costs of Google Cloud resources required to run data protection operations for a backup policy. You can obtain granular information on how much costs running the policy will incur, with an option to export the estimati...

RMAN Autobackup Failure

Challenge If you use Veeam Plug-in for Oracle RMAN, under certain circumstances the RMAN autobackup process may fail. In this case, you will see the following error in VeeamPluginManager.log: Preparing autobackup backup for file...

Support for IBM Cloud for VMware Solutions

Support Statement IBM Cloud for VMware Solutions provides full bare metal and hypervisor access and complete administrative permissions to vCenter, NSX, and any additional services. This ensures customers who transition their VMware infrastructure to IBM Cloud can expect a consistent level of...

How to Migrate Tenant Replicas From a Standard Switch (vSS) to a Distributed Switch (vDS)

Purpose This article documents how a Veeam Cloud Service Provider VCSP or simply SP would migrate their tenants's replicas from a virtual Standard Switch vSS to a virtual Distributed Switch vDS. Solution Part 1: Update the Hardware Plan Configuration 1. Edit the Hardware Plan used by tenants that...

Release Information for Veeam Management Pack for Microsoft System Center 9

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Requirements Please confirm that you are running version 8.0 build 8.0.0.2218 or later prior to upgrading. You can check this in the Operations Manager console under Administration, Management Packs...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

Publishing Microsoft SQL Databases: Insufficient Free Space on the Mount Server

Article Applicability The locations and registry values specified in this article are relevant only to Veeam Backup & Replication 9.5 U4. Starting with Veeam Backup & Replication 10, when a SQL Database is Published using Veeam Explorer for Microsoft SQL, the write cache files are stored in the...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

Veeam Availability Console 3.0 upgrade considerations

Challenge Under certain circumstances upgrade to Veeam Availability Console v3 may fail leaving configuration database in a non-consistent state Cause The issue occurs when one or more tenants from the underlying Cloud Connect server have duplicated backup quotas on the repository. Solution Befor...

Adding Server 2019/Hyper-V 2019 to Veeam Fails

Article Applicability This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 aka "October 2018 Update". If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles: "Invalid Credentials...

Tenant's Remote Management status is Unknown

Challenge After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown. Cause This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual. Solution The iss...

Veeam Data Privacy Policy

Solution In accordance with the General Data Protection Regulation GDPR introduced on May 25, 2018. If you would like to: Delete your personal information Unsubscribe from marketing communications Get or update your personal information or for any general legal requests and GDPR compliance...

The Update cannot be installed due to the websites configuration issue

Challenge The Update cannot be installed. The installation fails with the error message: "The object identifier does not represent a valid object. Exception from HRESULT: 0x800710D8" Cause Veeam ONE websites do not have proper bindings on the Internet Information Services IIS side. Solution To fi...