Hardware provider is missing in Veeam Backup and Replication user interface

Challenge Backups using a specific hardware provider do not work, and the provider is missing from the user interface. Cause During a Hyper-V host rescan, available VSS providers are enumerated via a VSS API query. Then, all VSS volumes for which those providers can be used are retrieved. In some...

Incorrect values in the properties of objects in SCOM console

Challenge The collection of performance and events works fine, but during investigation of CPU/RAM properties of Hosts, Virtual Machines etc. unexpected values are revealed. For example ESXi host has 345.9 GB of RAM, but the SCOM property field contains 3459 GB. Cause SCOM processes these values...

Missing Data in SCOM Top Dashboards

Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...

vCenter Connection Failover Requirements for SCOM Action Account

Challenge Although everything is set up according to the vCenter Connection Failover manual, the script fails. As a result, the following event appears in the Operations Manager Event Log on Veeam Virtualizations Extension Server VES with id: 995. vCenterFailover.ps1 : Error: Cannot open...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

Moving custom attributes through import/export of CSV file

Purpose To export custom attributes from one installation of Business View to another, follow these steps: 1. Click Configuration in the top right corner of the screen and navigate to the Import/Export pane. 2. This step is not mandatory If you want to pre-designate which custom attributes Busine...

Event pre-filtering causes high vCenter Database load

Challenge The vCenter Database utilizes most of the available CPU, impacting vCenter Server performance. Stopping nworks Collectors brings the CPU usage back to normal. The nworks vmspi log shows the following errors: VCEVT+ VC250 retrieveEvents: createFilter failed, System.Net.WebException: The...

All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

Retrieving the COM class factory for component with CLSID {xxxxxxxx} failed due to the following error: 800700c1.

Creating or copying folders with Veeam FastSCP 3.0.3 fails with the error: Retrieving the COM class factory for component with CLSID xxxxxxxx failed due to the following error: 800700c1...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

How to Install Veeam PowerShell Snapin

How to install Veeam Backup & Replication Powershell Snapin...

VMware Objects are not visible in Ops Mgr

Challenge Either of the following scenarios apply: 1. No virtual infrastructure objects e.g., Clusters, Hosts, or VMs appear in the OpsMgr Console. Additionally, you may receive an alert in Ops Mgr from the Veeam Management Pack for Microsoft System Center Collector as follows: Alert Name: Agent...

Backups writing to C:\Windows\SysWOW64

Challenge In some cases, backup repositories automatically created by setup during upgraded from v5 may start writing data into C:\Windows\SysWOW64 if backup files used to reside in the root folder of the volume. Cause Root cause is still unknown but this KB will assist you in getting your jobs...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

Empty sockets counter in nworks Enterprise Manager

VMware vCenter or hosts have been added into Enterprise Manager and the amount of sockets is displayed correctly; however, once the maintenance procedure has been performed against the hosts and the hosts are restarted, then some of the hosts become unlicensed Enterprise Manager shows "0" instead...

How to perform SureBackup recovery verification manually in Standard edition

Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...

How to create a transactionally consistent backup of both Windows and Linux VMs

This KB describes configuration of consistent backup/replication jobs in Linux and Windows VMs...

SureBackup roles

What do Sure Backup roles mean and what are the differences among them...

Veeam Management Pack for Microsoft System Center / Veeam Backup & Replication 13 Compatibility

Challenge After Veeam Backup & Replication is upgraded to version 13, it is no longer monitored by Veeam Management Pack for Microsoft System Center 9.1. Backup infrastructure data is no longer collected from the upgraded Veeam Backup Server, backup jobs that were previously visible are no longer...

Exchange Backup Jobs Run Longer Than Expected or Fail with: Contract schema check for the Exchange Online REST API failed

Challenge Exchange backup jobs in Veeam Backup for Microsoft 365 or Veeam Data Cloud for Microsoft 365 run far longer than expected or fail to complete. The job log contains the following warnings and errors: Warning: Failed to retrieve Exchange Online REST API cmdlet information Warning: HTTP...

"4BDN: Connected Salesforce Org already exists"

Issue Resolved in New Version The issue documented in this article was resolved in Veeam Backup for Salesforce 3.2. Challenge When attempting to add a Salesforce sandbox to an on-premise installation of Veeam Backup for Salesforce , the following error occurs: 4BDN: Connected Salesforce Org...

Log Files Associated With Deleted Jobs or Tenants Are Not Automatically Deleted

Challenge The diagnostic log files created by Veeam Backup & Replication / Veeam Cloud Connect that are associated with a deleted or disabled job, repository, or tenant are not automatically removed and remain on disk taking up space. Cause This is expected behavior as log file management only...

Exports Don't Work After Veeam Kasten for Kubernetes Reinstall

Critical Warning The solution provided in this article results in data removal. These steps should only be followed when testing or evaluating Veeam Kasten for Kubernetes or if the existing data is no longer required. If you have any questions, please contact Support. Challenge Description: Jobs...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Impact of tmux on Veeam Interactions With Linux OS

Purpose This article documents a known incompatibility between Veeam applications that initiate SSH connections to remote Linux machines and those Linux machines being configured to have tmux autorun when users connect. Connection Examples As stated, this issue affects all interactions wherein a...

Veeam Explorer for Microsoft Teams Error: "Tab type is not supported"

Challenge The Tenants of a Service Provider, who has recently upgraded to Veeam Backup for Microsoft 365 version 7.0.0.3604 P20230512, may receive the following error when attempting to restore using Veeam Explorer for Microsoft Teams: Tab type is not supported. Cause This error occurs because th...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

Release Information for Veeam Backup for Google Cloud v3

Release Information for Veeam Backup for Google Cloud v3...

After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

Release Information for Veeam Backup for Red Hat Virtualization 1a

Beta Support Support for this Public Beta release will be provided to all customers with a valid support contract for other Veeam products. Requirements Veeam Backup for Red Hat Virtualization 1a may be deployed as a new appliance, or an existing Veeam Backup for Red Hat Virtualization 1.0 versio...

Release Information for Veeam Backup for Nutanix AHV 3.0

This version is superseded by Veeam Backup for Nutanix AHV 3a Requirements Be sure to review the upgrade checklist section of the User Guide document closely before upgrading, as Veeam Backup for Nutanix AHV 3.0 only supports integration with Veeam Backup & Replication version 11a. You can check...

Release Information for Veeam Backup for Microsoft 365 5d

A Cumulative Patch is available for this release: Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5d: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds...

Veeam Backup for Microsoft 365 5c cumulative patch KB4187

This update has been superseded by Veeam Backup for Microsoft 365 5d. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.2.22 prior to installing this cumulative patch KB4187. You can check this under Help and Support About in Veeam Backup for Microsoft 365...

Release Information for Veeam Backup for Microsoft 365 5c

This update has been superseded by Veeam Backup for Microsoft 365 5c cumulative patch KB4187 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5c: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Veeam ONE Database Partitioning

Purpose This article documents the procedure for implementing database partitioning to improve the performance of Veeam ONE deployments where the database in use was first created using Veeam ONE 9.x or older. Starting with Veeam ONE version 10, all newly deployed Veeam ONE databases are already...

Release Information for Veeam Backup for Microsoft Azure v2

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.303. What's New Veeam Backup fo...

Veeam Agent for Linux install on EOL CentOS fails with a repository error

Challenge When installing Veeam Agent for Linux on a version of CentOS that has reached End of Life, the install fails with messages similar to the following: CentOS 8: Error: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist Copy CentOS 6...

RMAN Autobackup Failure

Challenge If you use Veeam Plug-in for Oracle RMAN, under certain circumstances the RMAN autobackup process may fail. In this case, you will see the following error in VeeamPluginManager.log: Preparing autobackup backup for file...

Veeam Support for Azure Stack Edge

Overview Veeam supports using Veeam Agents for Windows and Linux to backup virtual machines running on Azure Stack Edge Compute. Microsoft Azure Stack Edge brings compute and storage to the edge where data is created. Veeam Support for Azure Stack Edge Compute is separate to the support for Azure...

"Reprotect storage volumes after failover" operation fails during storage plan execution

Challenge If you enable the "Trigger reverse replication to reprotect the failed-over volumes" option when running a storage plan, Veeam Recovery Orchestrator triggers the operation of resynchronizing the SnapMirror relationship in the reverse direction. In a reverse resynchronization operation,...