Veeam Backup for Microsoft 365 Upgrade Paths

Shared Server with Veeam Backup & Replication If Veeam Backup & Replication is installed on the same server as Veeam Backup for Microsoft 365, upgrade Veeam Backup for Microsoft 365 before upgrading Veeam Backup & Replication. Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veea...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

Release Information for Veeam Backup for AWS v3

Requirements Please confirm that you are running version v2 build 2.0.0.600 or later prior to upgrading. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS...

Veeam Plug-In for Google Cloud Recovery/Migration Procedure

Challenge This article explains how to recover Veeam Plug-In for Google Cloud data in case the backup appliance gets corrupted and requires the data to be moved to a new instance as the data contains important information about restore points, repositories, policies and so on. Solution Recommende...

Connecting Restored VM Instances to New Networks in Veeam Plug-In for Google Cloud

Challenge By default, every VM instance in a VPC network has a single default network interface, and you cannot add or remove network interfaces from an existing VM instance. This means that Google Cloud does not allow you to attach the network interface of a VM instance to a different network wh...

Veeam ONE creates or changes local accounts of the "Veeam_*" format at the Veeam ONE server machine

Challenge Veeam ONE creates or changes local accounts of the "Veeam" format on the Veeam ONE server machine. Cause This behavior is a part of the Veeam ONE design. Veeam ONE creates these temporary Windows accounts for login and authentication operations between Veeam ONE components and VMware...

Veeam Agent for Oracle Solaris Skips Hidden ZFS Snapshots

Challenge Veeam Agent for Oracle Solaris does not back up hidden ZFS snapshots. Cause Veeam Agent for Oracle Solaris cannot back up hidden ZFS snapshots that are explicitly specified as a source for backup. This is a by-design limitation from Oracle. By default, the .zfs directory is not visible...

Release Information for Veeam ONE 10a

Challenge Release Information for Veeam ONE 10a build 10.0.2.1094. Cause Please make sure you are running version 9.5.0.3801 9.5 Update 3 or later prior to installing this update. You can check this under Windows Programs and Features. After upgrade, your build will be version 10.0.2.1094. Soluti...

Veeam Backup & Replication support for HPE Cloud Volumes Backup

Veeam Backup & Replication v10 provides official support for HPE Cloud Volumes Backup. HPE Cloud Volumes Backup is a cloud-based backup service from HPE that emulates on-premises StoreOnce Catalyst Stores and can be used by Veeam Backup & Replication as a backup target that will automatically pro...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

How to create IAM Policy

Please refer to: How to create an IAM policy in the AWS Management Console If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To submit feedback regarding this article, please click this link: Send Article Feedback...

Veeam Availability Console v3 Patch 2 (build 2725)

Challenge Veeam Availability Console v3 Patch 2 build 2725. This update supersedes Veeam Availability Console v3 Patch 1 build 2703. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 2. You can check this under Windows Programs and features. After...

Service plan is not found when adding Office 365 organization

Connecting to the Office 365 organization fails with the “Check Exchange plan: No Exchange plan found” or “Check SharePoint plan: No SharePoint plan found” error...

Veeam Availability Console v3 Patch 1 (build 2703)

Challenge Veeam Availability Console v3 Patch 1 build 2703 Cause Please confirm you are running version 3.0.0.2647 prior to installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 3.0.0.2703. Note: This patch needs to be install...

Veeam Availability Console 3.0 upgrade considerations

Challenge Under certain circumstances upgrade to Veeam Availability Console v3 may fail leaving configuration database in a non-consistent state Cause The issue occurs when one or more tenants from the underlying Cloud Connect server have duplicated backup quotas on the repository. Solution Befor...

vCloud Director integration doesn't work in Veeam Availability Console 3.0

Challenge When creating a Reseller or a Company you cannot assign vCloud Director resources to it even though vCD has been added to the Cloud Connect server Cause Due to the discovered issue in Veeam Backup & Replication 9.5 Update 4 GA, vCloud objects are not properly collected by Availability...

How to Collect Logs for Veeam Management Pack for Microsoft System Center

Purpose This article documents how to collect logs for Veeam Management Pack for Microsoft System Center. Solution For VMware Infrastructure To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Veeam Availability Console U1 Cumulative Patch 1817

Challenge Veeam Availability Console U1 Cumulative Patch 1817. This update supersedes Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows Programs and...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Item is not suitable for restore

Upon attempt to recover LVM PV or LV from backup using Agent for Linux recovery media ‘Item is not suitable for restore’ error is thrown if ‘Restore whole disk from…’ option is selected for target dis...

Release Notes for Veeam Management Pack 8.0 Update 5

Challenge Release Notes for Veeam Management Pack 8.0 Update 5 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...

QuickBackup in vCenter plugin fails on Cisco Hyperflex Snapshot due to pending task

QuickBackup for a VM that resides on Cisco HyperFlex using the Veeam Plugin for vCenter always fails. The following output can be found in the task log:timestamp Info CiscoHXX.X.X...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

Microsoft Azure Government Cloud support

Challenge Direct Restore to Azure functionality does not support Microsoft Azure Government Cloud. Cause Microsoft Azure Government Cloud requires a different Azure environment configuration that Veeam Backup & Replication 9.5 Update 3 does not implement out of the box. Solution Please perform...

Unexpected file removal from datastore after failed NEA deployment

Challenge After a failed attempt to deploy NEA for tenants on the provider's side, all files from the datastore root folder including VM files are deleted. Cause This issue is caused by using only the " " space symbol for the NEA name and the deployment has failed. Veeam tries to detect failed NE...

Veeam Management Pack for System Center integration with OMS

Challenge This KB contains information about the latest version of Veeam Management Pack integration with Microsoft Operations Management Suite. Cause The current version of OMS integration consists of the following components: - Veeam MP OMS Integration Pack MPB file that should be imported in...

Creating a backup storage dump

Purpose This article documents how to create a "storage dump" from a Veeam backup file. The storage dump is a human-readable output of the backup file's metadata containing: Backup file parameters FIB files-in-backup hierarchy FIB blocks map Offset / size / compression type of data blocks...

DD replication causes panic error on the target Data Domain server

Challenge You have configured a Data Domain Storage Unit as a Veeam backup repository using MTree replication. Data Domain replication results in PANIC on the target Data Domain storage. Cause Veeam Backup & Replication leverages the Virtual Synthetic VS feature of the DD Boost library for buildi...

Connection to Veeam Backup Enterprise Manager Fails After In-Place Upgrade From 2012(R2) to Server 2016/2019

Article Applicability This article documents an issue that is specifically related to in-place OS upgrades from Server 2012 and Server 2012 R2. Challenge After performing an in-place upgrade of the server hosting the Veeam Backup Enterprise Manager database from Server 2012 or 2012 R2 to Server...

Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes

Challenge Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes Cause Note: After installing Update 1, please install the latest update. The package contains two files: Veeam.Backup365.msi and VeeamExplorerForExchange.msi. Prior to installing this update please reboot the Veeam Backup for...

FLR Fails When VMDK Is Encrypted With HyTrust

Challenge Attempting to restore guest files using Windows File Level Restore fails when the machine's VMDKs were encrypted using HyTrust. Cause As the VMDKs are encrypted, they can not be mounted to be browsed using the File Level Restore browser. Solution To work around this issue, review KB1459...

Space Requirements for Backup Copy Jobs

Space Requirements for Backup Copy Jobs...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

Release Notes for Veeam Management Pack 8.0 Update 2

Challenge Release Notes for Veeam Management Pack 8.0 Update 2. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

How to Force Enterprise Manager Login to Use Form-Based Authentication

Article Applicability This article applies to Veeam Backup & Replication 12.x and older, as in those versions, the default was for Veeam Backup Enterprise Manager to utilize a Windows Authentication pop-up key="useWindowsAuth" value="true". Starting in Veeam Backup Enterprise Manager v13, the...

Tape media not visible in the GUI

Challenge Tape media that is labelled with barcodes starting with "CLN" or "CLR" is not visible in Veeam Backup & Replication GUI Shell. Cause Tapes with labels starting with "CLN" or "CLR" are automatically detected as cleaning tapes and are hidden in the user interface. This is by design...

Network traffic encryption enabled within job when no rule has been set and the Veeam server has a Public IP

Challenge During the processing of a VM by Veeam Backup & Replication on a server with a Public IP, the notification stating "Network traffic will be encrypted" is shown even though no rule is in place within the network traffic rules. Cause By default Veeam Backup & Replication enables encryptio...

Possible Issues With Cloud Storages After Restore

Challenge After restoring a machine that was using cloud synchronization software OneDrive, Dropbox, Google Drive, etc., issues are possible when that software attempts synchronization with its service. Those cloud sync solutions may see the restored files as updated changes that need to be...

How to Clone a Job and Map Existing Backups to Clone

Feature License Requirement Consider the following: Starting in Veeam Backup & Replication 12.1 build 12.1.0.2131 , the job cloning functionality is available for all types of licenses. Prior to Veeam Backup & Replication 12.1 build 12.1.0.2131 , the job cloning functionality required an Enterpri...

Windows 2012/2012R2 leaks memory when a hardware snapshot is created multiple times on a CSV

Challenge Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a hardware snapshot is created/removed multiple times on a CSV with a hardware provider. Cause Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a snapshot is created on a CSV using hardware provider. Due to the fact that only a...

Backup Job or Backup Proxy rescan fails with “Failed to create processing task for VM Error: Disk 'GUID' not found”

After installing patch 1 for Veeam Backup & Replication 8, jobs may start to fail with the following error message:Error Failed to create processing task for VM Error: Disk ''...

BEM install fails with “This access control list is not in canonical form and therefore cannot be modified.”

Purpose When attempt to install Veeam Backup Enterprise Manager v8 the following error occurs: " This access control list is not in canonical form and therefore cannot be modified." Solution To resolve this issue the Veeam related keys within the registry must be Reordered. Please follow these...

Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines

Challenge Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines Cause Veeam Management Pack 7.0 R2 for Hyper-V contains a bug which prevents these properties from being collected Solution Patch is available for Veeam Hyper-V Management Pack. Please contact...

Veeam ONE Database Partitioning

This article contains instructions about partitioning Veeam ONE database...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Incorrect values in the properties of objects in SCOM console

Challenge The collection of performance and events works fine, but during investigation of CPU/RAM properties of Hosts, Virtual Machines etc. unexpected values are revealed. For example ESXi host has 345.9 GB of RAM, but the SCOM property field contains 3459 GB. Cause SCOM processes these values...

Veeam ONE v7 R2 update

Challenge Release Notes for Veeam ONE v7 R2 update Cause Please confirm you are running version 7.0.0.876 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client. After upgrading, your build will be version 7.0.0.919. This update should be applied to...

Missing Data in SCOM Top Dashboards

Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...