How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

Backups writing to C:\Windows\SysWOW64

Challenge In some cases, backup repositories automatically created by setup during upgraded from v5 may start writing data into C:\Windows\SysWOW64 if backup files used to reside in the root folder of the volume. Cause Root cause is still unknown but this KB will assist you in getting your jobs...

Error executing SQL script during upgrade to Veeam Backup & Replication 6.0.0

Veeam Backup & Replication upgrade to version 6.0.0 fails with the error: Error executing SQL script DBupdate.sqlfilled. Line 5225. There is already an object named 'db50update in the database'...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

How to check the ESXi host license using the Managed Object Browser

Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...

Changed block tracking cannot be enabled: virtual hardware version 7 or later required

Challenge The backup or replication job is processed slower than expected and gives the warning message "changed block tracking cannot be enabled: virtual hardware version 7 or later required." The job works without Changed Block Tracking, and the "changed block tracking cannot be enabled: virtua...

How to perform SureBackup recovery verification manually in Standard edition

Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...

Failed to configure DC (Host is not licensed for this feature)

Challenge Cause The DC boots up only in the DSRM and all services are not operational. Solution To address this: Make sure ESX is licensed with the vStorage APIs feature. Make sure that the account used to backup the Virtual Machines has full administrative rights on Vcenter and is member of loca...

Vulnerability Resolved in Veeam Backup & Replication 12.3.2.4854

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 12.3.2.4854. This vulnerability does not affect any version 13.x build of Veeam Backup & Replication due to architectural changes starting in version 13. Veeam Software Security Commitment Veeam® is committ...

Support Statement — Nutanix Mine with Veeam End of Life

Details Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, technical support cases may no longer be opened, and no further software or security updates will be provided. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30...

"4BDN: Connected Salesforce Org already exists"

Challenge When attempting to add a Salesforce sandbox to an on-premise installation of Veeam Backup for Salesforce , the following error occurs: 4BDN: Connected Salesforce Org already exists. Cause This occurs when the sandbox being added has the same name as a Salesforce sandbox that was...

Veeam Kasten for Kubernetes Performance Troubleshooting Guide

Purpose This article documents two of the most common performance tuning settings for Veeam Kasten for Kubernetes. Veeam Kasten for Kubernetes uses helm parameters, which can be tuned to adjust performance. The default settings should suit most environments. However, in complex environments,...

Cloned-Restore Fails on OpenShift Clusters with ImagePull Error

Challenge Cloned-restore jobs time-out and eventually fail due to an ImagePullError. Upon further investigation, the root cause is that the default SA in the target namespace does not have ImageStreams for the pod to pull an image from a private registry. Failed to pull image...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Veeam Backup for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup fo...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge Possible data loss in backups created. Affected product versions: Veeam Backup for AWS 5.0.0.452 Veeam Backup for AWS 5.1.0.39 Veeam Backup for Microsoft Azure 4.0.0.679 Veeam Backup for Google Cloud 3.0.0.859 Cause While creating backups to object storage, data loss may occur within th...

Unexpected proxy address format - Error After Upgrading to Veeam Backup for Microsoft 365 6.0 P20220524

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0 P20220524, the mailbox backup for organizations added as Hybrid or Microsoft 365 may fail with the error: Error: Unexpected proxy address format: x500:/o=ExchangeLabs/ou=Exchange Administrative Group...

List of OneDrive excluded/included folders is not updated

Challenge When setting the list of OneDrive folders to be included/excluded by a job using the Set-VBOJob PowerShell cmdlet SelectedOneDriveFolders /ExcludedOneDriveFolders command's values, the list is updated only during initial modification. Any updates to the include/exclude list after initia...

Agent for Windows backup session is reports success but backup fails

Challenge In certain rare circumstances, backup jobs for Windows Machines using "Mode: Managed by backup server" may mark a result as Success, although the job fails because of the network interuption. Impacted Configurations: Backup & Replication version 9.5 or 10 Veeam Agent for Microsoft Windo...

List of Security Fixes and Improvements in Veeam Backup for Nutanix AHV

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Backup for Nutanix AHV. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help th...

Release Information for Veeam Backup for Microsoft 365 5d

A Cumulative Patch is available for this release: Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5d: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds...

My Account Portal: "No licenses can be found for your account"

Challenge After logging in to the My Account portal, the "No licenses can be found for your account" message is shown on the "Production licenses" page. Solution This issue often happens for one of two reasons: 1. There are multiple companies linked to your Veeam Account, and you may need to swit...

Release Information for Veeam Backup for Microsoft 365 5a

This update has been superseded by Release Information for Veeam Backup for Microsoft 365 5b. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5a: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

How to Configure Endpoints for Veeam Backup for AWS

You want to launch workers in the subnet with disabled auto-assignment of the Public IPv4 addresses...

Veeam Backup for Microsoft 365 4c cumulative patch KB3194

IMPORTANT This patch is intended only for Veeam Backup for Microsoft 365 version 4c build 4.0.1.519. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.519 prior to installing this cumulative patch KB3194. You can check this under Help About in Veeam Backup for...

Veeam Backup & Replication 10 Cumulative Patch 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running the GA build of version 10 build 10.0.0.4461 or 10.0.0.4461 P1 prior to installing this update. You can check this und...

Veeam Backup & Replication support for HPE Cloud Volumes Backup

Veeam Backup & Replication v10 provides official support for HPE Cloud Volumes Backup. HPE Cloud Volumes Backup is a cloud-based backup service from HPE that emulates on-premises StoreOnce Catalyst Stores and can be used by Veeam Backup & Replication as a backup target that will automatically pro...

License compatibility and merge rules for Veeam Availability Suite v10/v11

The following describes general licensing, compatibility and merge rules for end users/customers. It shows the monitoring and reporting capabilities of Veeam ONE licensed perpetually per socket and...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Hyper-V Backup jobs failing with an error "The system cannot find the file specified" after upgrade to Veeam B&R 9.5 Update 4

Challenge After installing Veeam Backup & Replication 9.5 Update 4, Hyper-V backup without application-aware processing may fail with the error "The system cannot find the file specified". Version Specific Article This article is relevant only to Veeam Backup & Replication 9.5.4.2615. Cause This...

Veeam Explorer for Microsoft Exchange Javascript Execution Vulnerability

Challenge The vulnerability allows execution of arbitrary code in emails containing inline Javascript. NOTE: This has been corrected in Veeam Backup for MIcrosoft Office 365 version 3 and Veeam Backup & Replication version U4a. Cause The affected component is Veeam Explorer for Microsoft Exchange...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Adding on-premises SharePoint organization to Veeam Backup for Microsoft 365 fails with "Encountered an internal error in the SSL library"

Challenge Adding an on-premises SharePoint organization with the Use SSL parameter enabled fails with the following error: "Connecting to remote server failed with the following error message: The server certificate on the destination computer : has the following errors: Encountered an internal...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Snapshot Summary report Sort by size hotfix

Challenge The "Sort by Size" option does not work in the following reports properly: 1. Virtual Machines. Snapshot Summary Veeam VMware Analysis Reports pack 2. Virtual Machines. Checkpoint Summary Veeam Hyper-V Analysis Reports pack Cause This is a known issue with the sorting function. Solution...

"Length cannot be less than zero" error during the Update installation

Challenge The Update for Veeam ONE fails during the installation with the error message "Length cannot be less than zero". Cause User Principal Name or UPN user@domain is currently unsupported with Veeam ONE. User Logon Name or ULN domain\user is the only supported username format for the product...

Veeam Availability Console Cumulative Patch 1376

Challenge Veeam Availability Console Cumulative Patch 1376 Cause Please confirm you are running version 2.0.1.1319 or later prior to installing this cumulative hotfix 1376. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.1.1376. As a result ...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

Enterprise Plus license is required error on dashboards and reports

Cause Veeam MP license is synchronized to the Data Warehouse then reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur. Solution 1. Open SCOM Operations Manager Console. 2. Select Discovered Inventory 3. Filter...

Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)

Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...