Support for Nutanix Clusters on AWS

Nutanix Clusters on AWS runs the core Nutanix HCI stack including Nutanix AOS, AHV, and Prism, along with all Nutanix products and services on bare metal EC2 instances on Amazon Web Services AWS. This allows you to migrate or extend applications from private clouds to AWS easily. Nutanix Clusters...

How to Configure Endpoints for Veeam Backup for AWS

You want to launch workers in the subnet with disabled auto-assignment of the Public IPv4 addresses...

How to Create Custom Worker Instance IAM Role

The Worker IAM role is used to launch worker instances for backup and restore using S3 repository...

License compatibility and merge rules for Veeam Availability Suite v10/v11

The following describes general licensing, compatibility and merge rules for end users/customers. It shows the monitoring and reporting capabilities of Veeam ONE licensed perpetually per socket and...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 2

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 2 includes fixes for series of bugs and issues. The most critical ones are listed below. Improved backup performance in some cases due to not enough queue depth on...

Service plan is not found when adding Office 365 organization

Connecting to the Office 365 organization fails with the “Check Exchange plan: No Exchange plan found” or “Check SharePoint plan: No SharePoint plan found” error...

License Auto Update fails after applying Update 4

Challenge License Auto Update fails Cause Any licenses obtained prior to U4 are now known as 'Legacy Licenses'. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License. The message most likely received is: Error Server message: License key type is not supported...

Veeam Availability Console 3.0 upgrade considerations

Challenge Under certain circumstances upgrade to Veeam Availability Console v3 may fail leaving configuration database in a non-consistent state Cause The issue occurs when one or more tenants from the underlying Cloud Connect server have duplicated backup quotas on the repository. Solution Befor...

“Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

Challenge Backup jobs for SharePoint Online and/or OneDrive items fail with any of the following errors: 07-08-2018 11:11:39 3 6640 Error: The request failed with HTTP status 401: Unauthorized. 07-08-2018 11:11:39 3 6640 Type: System.Net.WebException 07-08-2018 11:11:39 3 6640 Stack: 07-08-2018...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Adding on-premises SharePoint organization to Veeam Backup for Microsoft 365 fails with "Encountered an internal error in the SSL library"

Challenge Adding an on-premises SharePoint organization with the Use SSL parameter enabled fails with the following error: "Connecting to remote server failed with the following error message: The server certificate on the destination computer : has the following errors: Encountered an internal...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

Configuring Cisco HyperFlex Platform Controller for DirectNFS Backups with VMware Snapshots

Related User Guide Page This article provides information about settings that must be changed on the HyperFlex data platform controllers to allow the Direct NFS transport mode to function. For more context, please refer to the Backup from Cisco HyperFlex Snapshots Integration Modes user guide pag...

Creating a backup storage dump

Purpose This article documents how to create a "storage dump" from a Veeam backup file. The storage dump is a human-readable output of the backup file's metadata containing: Backup file parameters FIB files-in-backup hierarchy FIB blocks map Offset / size / compression type of data blocks...

Veeam Backup & Replication 9.5 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.5 partner preview RTM build 9.5.0.580 to generally available version of Veeam Backup & Replication 9.5 GA build 9.5.0.711. This update addresses a number of issues reported by our partners...

VMware Instant Recovery Times Out

Challenge Instant VM recovery of a VMware VM fails after at least 30 minutes with the error: Failed to publish VM Cause Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Veeam Cloud Service Provider Per-VM Licensing Exceeded

Challenge Tenant-side Error A Veeam Cloud Service Provider's Tenant receives the error message Service Provider has exceeded the licensed VM count Tenant job-level error: Error: Cannot backup this VM because your service provider has reached licensed VM limit. Service Provider-side Error Veeam...

Network traffic encryption enabled within job when no rule has been set and the Veeam server has a Public IP

Challenge During the processing of a VM by Veeam Backup & Replication on a server with a Public IP, the notification stating "Network traffic will be encrypted" is shown even though no rule is in place within the network traffic rules. Cause By default Veeam Backup & Replication enables encryptio...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Migrate Backups from NFS/SMB Data Domain Repository to DDBoost-based Repository

Purpose This article documents how to migrate existing restore points from an existing NFS or SMB repository to an integrated DDBoost-based repository. Use case: During initial deployment of Veeam Backup & Replication, the Data Domain storage appliance was added as an SMB share repository, and th...

Hyper-V backup or replication job with guest-processing fails after installing Windows Update KB3000853

After installing November roll-up update http://support.microsoft.com/kb/3000853 on 2012 Hyper-V hosts, VSS-enabled backups may be failing in any backup solution. In Veeam you will get "Unable t...

Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

Backup Catalog Service does not start. Error "Can't upgrade database in readonly maintenance mode!"

Challenge This KB applies only if the "Veeam Backup Enterprise Manager" service is present. The "Veeam Backup Catalog Data Service" will not start, and the following error is found in event viewer. "Service cannot be started. Veeam.Backup.Common.CRegeneratedTraceException: Failed to start service...

Exchange Logs Not Being Truncated

Challenge This KB provides troubleshooting advice for investigating an apparent Exchange log truncation issue. Cause Exchange truncation may not occur for the following reasons: The Backup Job is not configured to trigger truncation. The VSS operation occurring during the job is not notifying the...

.net error on Veeam Backup & Replication Install

When installing Veeam Backup & Replication on a Windows 7 machine you get the following error: failed to execute .net assembly. Error code: 0x8013101B...

Hyper-V VSS snapshot import delay

Challenge If you backup your VMs using Dell Equallogic hardware VSS provider in some cases datavhd/vhdx that we read from VSS snapshot could be inconsistent Cause During Hyper-V backup, we execute VSS API call DoSnapshotSet, as soon as it completes, we execute ImportSnapshot VSS API call, without...

vCenter Connection Failover Requirements for SCOM Action Account

Challenge Although everything is set up according to the vCenter Connection Failover manual, the script fails. As a result, the following event appears in the Operations Manager Event Log on Veeam Virtualizations Extension Server VES with id: 995. vCenterFailover.ps1 : Error: Cannot open...

Veeam ONE Tuning for Larger Environments

Purpose Veeam ONE dropping data due to slow database performance when monitoring 1K+ VMs. Cause For efficient use of Veeam ONE in environments with 1 000+ VMs it is recommended to make scalability adjustments. Solution For better scalability it is possible to change real-time data to 1 datapoint ...

_VMware vCenter view is empty

Challenge VMware vCenter state view located in the Veeam for VMware\VMware vCenter folder is empty, though monitoring works fine, and Clusters, Hosts, VM's, etc. are populated in SCOM topology. Cause VMware vCenter in that view is monitored as Windows application inside the guest OS. Solution...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

How to change default historical data collection period for Veeam ONE Server

Purpose By default, Veeam ONE Server collects historical performance data from a newly added virtual server for the last 3 months only. In some cases it is necessary to collect data for more than 3 months. Solution To change the default historical performance data collection period for Veeam ONE...

Performance metrics are not updated when a virtual machine is powered off

Challenge Sometimes SCOM can be showing irrelevant performance graphs for powered off VMs: Cause This is an expected behavior for the current version of nworks. When a virtual machine is powered off, WMI cache still contains outdated data. That is why graphs in SCOM are updated improperly. The...

How to get the nworksDEMO tool v5.7

Purpose You need to get nworksDEMO tool v5.7 to see nworks MP in action and be able to use it for offline demonstrations and training. Solution Browse to the nworksDEMO tool v5.7 landing page and submit your request using the online form: http://go.veeam.com/nworksdemo More Information If you hav...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

Virtual Appliance or SAN mode fails on a localized proxy server

Challenge Hot-add or SAN mode fails on a localized proxy. In the job log, you can see the following error: Info AP 2a1a output: 2012-01-26T12:07:14.429+01:00 02252 error 'Default' Cannot use advanced transport modes for xxx.xxx.xxx.xxx/moref=vm-xxx/snapshot-xxx: Cannot lock directory...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

NFS storage, backup job may fail with rollback file deletion errors.

NFS implementation specifics on certain NFS storage, backup job may fail with "rollback file deletion errors"...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

How to create a transactionally consistent backup of both Windows and Linux VMs

This KB describes configuration of consistent backup/replication jobs in Linux and Windows VMs...

List of Security Fixes and Improvements in Veeam Plug-in for HPE Morpheus VM Essentials

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Plug-in for HPE Morpheus VM Essentials. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between...

List of Security Fixes and Improvements in Veeam Plug-in for KubeVirt

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Plug-in for KubeVirt. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases. Security...

"Warning: Exchange account was not found"

Challenge When backing up Exchange Online mailboxes, Veeam Backup for Microsoft 365 intermittently fails to discover and process some mailboxes, reporting the following warning: Warning: Exchange account was not found The affected mailboxes vary between job runs, and in some cases, only a small...

Exports Don't Work After Veeam Kasten for Kubernetes Reinstall

Critical Warning The solution provided in this article results in data removal. These steps should only be followed when testing or evaluating Veeam Kasten for Kubernetes or if the existing data is no longer required. If you have any questions, please contact Support. Challenge Description: Jobs...

How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge Possible data loss in backups created. Affected product versions: Veeam Backup for AWS 5.0.0.452 Veeam Backup for AWS 5.1.0.39 Veeam Plug-In for Microsoft Azure 4.0.0.679 Veeam Backup for Google Cloud 3.0.0.859 Cause While creating backups to object storage, data loss may occur within t...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

Article Applicability The hotfix patch on this article is only intended for use with Veeam Recovery Orchestrator 5.0.0.2768. Challenge When executing a Replica plan, Veeam Recovery Orchestrator may hang as it processes each VM in the plan. This hang will occur if two vCenters are used one...