Veeam ONE Tuning for Larger Environments

Purpose Veeam ONE dropping data due to slow database performance when monitoring 1K+ VMs. Cause For efficient use of Veeam ONE in environments with 1 000+ VMs it is recommended to make scalability adjustments. Solution For better scalability it is possible to change real-time data to 1 datapoint ...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

A required privilege is not held by the client

Domain Controller configuration fails with an error: A required privilege is not held by the client...

Intermittent vCenter disconnections in Veeam ONE Monitor

Challenge vCenter periodically disconnects from Veeam ONE Moniotor. This causes intermittent alerts that get resolved automatically in several minutes when a connection is restored. Cause This behavior is caused by vCenter Update Manager. When checking for updates Update Manager might freeze...

Dashboards fail with errors in Microsoft System Center Operations Manager 2012

Challenge The Resource Pool dashboard, Virtual Applications dashboard, Resource Pool State and Virtual Application State views fail with the following error when accessed in Microsoft System Center Operations Manager 2012: An item with the same key has already been added Cause This is a known...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

Unknown drive type [ISO]

Challenge After applying patch 1 for 6.1.0.181 you are no longer able to backup or replicate Hyper-V virtual machines, jobs fail with the "Unknown drive type ISO" error. The following entries can be seen in the job log: timestamp Error Failed to parse drive xmlnode. Xml:...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

Building SAN path is taking a long time

Challenge The path discovery and mount process can take a while to populate the correct path to the VMDKs. 16.05.2012 18:28:09 Info AP Client output: VixDiskLib: Trying to open disk Datastore VMName/VMName.vmdk using mode san.\n 16.05.2012 18:34:41 Info AP Client output: DISKLIB-LINK : Opened...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

Performing an AIR restore without Enterprise Manager

Purpose You wish to perform an AIR Exchange, Active Directory, or SQL item restore, but do not have Enterprise Manager installed. Solution To perform an AIR restore without Enterprise Manager, run the SureBackup job created for the restore. Once it is running and complete, open the session and...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

Server Running Enterprise Manager reboots repeatedly

Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

Import fails with "No such file"

Challenge When trying to import VBK, the import fails with the error "No such file." Cause This message can occur due to improper setup of the storage connection. Solution To correct this issue: 1. Confirm that this backup was created in the same version. 2. Copy the backup files to the Veeam...

How to perform SureBackup recovery verification manually in Standard edition

Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...

How to create a transactionally consistent backup of both Windows and Linux VMs

This KB describes configuration of consistent backup/replication jobs in Linux and Windows VMs...

Parameter is not valid. Failed to open Veeam Backup and Replication.

When opening the Veeam.Backup.Shell.exe, the following error occurs: Parameter is not valid...

How to Configure HTTP Proxy for Veeam Service Provider Console 9.3+

Purpose This article explains how to configure an HTTP proxy for Veeam Service Provider Console 9.3 and later, which introduced a dedicated proxy configuration mechanism that is disabled by default and does not use the WinHTTP, Internet Options, or environment variable proxy settings described in...

Proxmox VE Worker VM Deployment Fails When Default Local Storage Is Disabled

Challenge When attempting to deploy or test a worker VM, the operation fails with the following errors: Failed to deploy the worker VM: Cannot access a closed Stream. Worker test failed: Cannot access a closed Stream. This may also occur after an upgrade, when the existing worker VM is recreated...

Veeam ONE Upgrade Paths

Purpose This article documents the upgrade path to be taken to get to the most recent version of Veeam ONE. Solution End of Support Upgrade Path If you are using a version of Veeam ONE VONE that has reached its End of Support EOS and cannot be directly upgraded to a supported version, you will ne...

Veeam Plug-In for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Plug-In for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Plug-In...

Unable to Select Clustered Instance When Configuring Backup

Article Applicability This article concerns a behavior observed when using Veeam Plug-in for Microsoft SQL Server. Challenge When selecting Databases to Backup Up, the Instance drop-box does not list an option for cluster \instance; instead , there is only an option for node \instance. In some ra...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

How to Restrict Which Azure Subscriptions Are Accessible to an Azure Compute Account

Purpose This article documents how to restrict which subscriptions will be accessible to an Azure Compute account used by Veeam Backup & Replication. Use Case By default, IAM roles are assigned to a newly created Microsoft Entra ID application on all subscriptions visible to the Microsoft Entra I...

Adding Azure Compute Account Fails With "This server does not seem to have Azure PowerShell installed"

Challenge When attempting to add an Azure Compute Account using the "Create a new account" option, the error message is shown stating that "This server does not seem to have Azure PowerShell installed." even though the Azure PowerShell is installed. Get-Module -ListAvailable -Name Azure -Refresh...

Restore to Google Cloud Engine Fails With "n1-standard-2 not found"

The Restore to Google Compute Engine utilizes the import-image API call, which in turn requires an N1 instance type, which is an instance type that is not available in certain regions...

Release Information for Veeam Plug-In for Microsoft Azure v4

Requirements Please confirm that you are running Veeam Plug-In for Microsoft Azure v3 build 3.0.0.666 or later before upgrading. The currently installed build number Server Version is in the About section under Configuration | Support Information. After installing Veeam Plug-In for Microsoft Azur...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

AHV clusters with AOS versions 5.20.4+ (LTS) or 6.1.1+ (STS) shown as unavailable in Veeam Console

Challenge If the machine where Veeam Backup & Replication is installed is running Windows Server 2012R2 OS or earlier, and the Nutanix AHV Clusters are running AOS versions 5.20.4+ LTS or 6.1.1+ STS, the following may occur: Nutanix Clusters that were previously added to Veeam Backup & Replicatio...

Release Information for Veeam Plug-In for AWS v5

Requirements Please confirm that you are running version Veeam Plug-In for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Plug-In for AWS v5a,...

Veeam API Integration Guide

Purpose This article documents the methods and capabilities of API integration with Veeam's products. API | Description | Reference | Example ---|---|---|--- Integration via PowerShell Veeam Backup & Replication | Full administrative, query, and operational control equivalent to the administrativ...

Restricting Veeam Plug-In for Microsoft Azure Permissions to Resource Group

Challenge When deploying Veeam Plug-In for Microsoft Azure , and initially adding the Azure account, it must have the Microsoft.Authorization//Write permissions assigned in the subscription associated with the backup appliance. After deployment, the account can then be restricted to only allow fu...

Features of Veeam Backup & Replication may not function when the Veeam Backup Service is run as a user that is not assigned the "Veeam Backup Administrator" role

Article Applicability This article is specific to a situation in which the Veeam Backup Service is set with a "Log On As" other than Local System. Challenge When the Veeam Backup Service is set to use a specific user as the service's "Log On" account, some features may not function correctly if...

List of Security Fixes and Improvements in Veeam Plug-in for Nutanix AHV

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Plug-in for Nutanix AHV. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases. Security...

Veeam Service Provider Console v5 Patch 4

More Recent Version Available Please find the latest version of Veeam Service Provider Console here: https://www.veeam.com/service-providers-download.html Requirements Please confirm you are running version 5.0.0.6726 or later before installing Patch 4. You can check this by logging in to the...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

Release Information for Veeam Backup for Microsoft Azure v2a

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...

How to split entire organization backup job on per-service basis

Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

The provided client secret keys are expired.

Challenge Veeam Backup for Microsoft 365 displays one of the following errors: The provided client secret keys are expired. Copy Error: AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for...

Granular AWS Account Permissions for Connection to and Upgrading of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for connecting to an existing Veeam Backup for AWS appliance...

Release Information for Veeam Backup for Nutanix AHV 2.1

This update has been superseded by Veeam Backup for Nutanix AHV 3.0. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.1 supports integration with Veeam Backup & Replication version 10 and later. Y...

Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center

Challenge After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data. Cause Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam...

Release Information for Veeam Backup for Microsoft Azure v2

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.303. What's New Veeam Backup fo...