Some disks which were excluded in the source backup are included in the replication job settings

Challenge A Replication job utilizing the Replica from Backup feature to source data from a Backup job's restore points fails with the error: Some disks which were excluded in the source backup are included in the replication job settings Cause This error occurs when there are disks that were...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines

Challenge Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines Cause Veeam Management Pack 7.0 R2 for Hyper-V contains a bug which prevents these properties from being collected Solution Patch is available for Veeam Hyper-V Management Pack. Please contact...

Existing Hyper-V backup and replication jobs processing VM with SCSI disks start to consume x2 space on target storage after upgrade to v8

Challenge After upgrading to v8 the following issues are observed with the existing jobs processing Hyper-V VMs with SCSI disks: 1. First backup job run will transfer entire VM disks into the incremental backup storage. The following job runs will operate normally - regular incremental restore...

Installation of Veeam Backup & Replication version 8 fails

Challenge Installation of Veeam Backup & Replication fails with one of the following errors: 1. Cannot get 'Veeam Backup and Replication Service' service account name. or 2. Failed to use specified user account. Cause Both of these issues occur when reinstalling Veeam. Solution To resolve the...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Throttling Rules Not Being Applied

Challenge A configured Network Throttling rule does not appear to be taking effect. Solution Traffic can only be throttled between backup infrastructure components where the Veeam Data Movers are deployed. These components differ depending on a data protection scenario. For more information, revi...

VMware high latency feature resets to 'normal' after snapshot removal

Challenge The Latency Sensitivity option resets to 'normal' after VMware snapshot removal. This behavior persists regardless of any settings. Cause This is a known issue in ESXi 5.5.x. Please see the following KB article for more information: http://kb.vmware.com/kb/2079787 Solution This issue wi...

Exchange Logs Not Being Truncated

Challenge This KB provides troubleshooting advice for investigating an apparent Exchange log truncation issue. Cause Exchange truncation may not occur for the following reasons: The Backup Job is not configured to trigger truncation. The VSS operation occurring during the job is not notifying the...

Incorrect values in the properties of objects in SCOM console

Challenge The collection of performance and events works fine, but during investigation of CPU/RAM properties of Hosts, Virtual Machines etc. unexpected values are revealed. For example ESXi host has 345.9 GB of RAM, but the SCOM property field contains 3459 GB. Cause SCOM processes these values...

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...

Release Information for Veeam Backup & Replication 7 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...

Veeam ONE Tuning for Larger Environments

Purpose Veeam ONE dropping data due to slow database performance when monitoring 1K+ VMs. Cause For efficient use of Veeam ONE in environments with 1 000+ VMs it is recommended to make scalability adjustments. Solution For better scalability it is possible to change real-time data to 1 datapoint ...

File Level restore of a Linux VM cannot be transferred to a Windows Network Share

Challenge After launching a File Level Restore other os of a Linux server, and trying to copy a file to a Windows hosted share, the copy fails with "Access Denied". Cause Due to file permissions in Linux, the files cannot be copied to a Windows hosted share. A Linux SMB share will work with the...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

How to Manually Seed a Replica

Purpose Under certain circumstances, the seeding function used by a Replication job may not function correctly. If this occurs, an alternate seeding method is to manually pre-create the replica from a backup and then use the mapping function of the Replication job to map to that restored VM...

Scheduled automatic dashboard delivery fails

Challenge In certaing scenarios, scheduled dashboard delivery in Veeam ONE Reporter fails and reports the 'Dashboard Capturing Failed' error in the reporting task session log. Cause This issue is usually related to the configured permissions of the Veeam ONE Service account, which makes the...

All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Challenge When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error: OpenView Reporter or Reporter Lite not found! while Reporter is actually installed and running. Cause This happens because the nworks installer is unable to locate the registry k...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

Backups writing to C:\Windows\SysWOW64

Challenge In some cases, backup repositories automatically created by setup during upgraded from v5 may start writing data into C:\Windows\SysWOW64 if backup files used to reside in the root folder of the volume. Cause Root cause is still unknown but this KB will assist you in getting your jobs...

Error executing SQL script during upgrade to Veeam Backup & Replication 6.0.0

Veeam Backup & Replication upgrade to version 6.0.0 fails with the error: Error executing SQL script DBupdate.sqlfilled. Line 5225. There is already an object named 'db50update in the database'...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

How to check the ESXi host license using the Managed Object Browser

Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...

Changed block tracking cannot be enabled: virtual hardware version 7 or later required

Challenge The backup or replication job is processed slower than expected and gives the warning message "changed block tracking cannot be enabled: virtual hardware version 7 or later required." The job works without Changed Block Tracking, and the "changed block tracking cannot be enabled: virtua...

How to perform SureBackup recovery verification manually in Standard edition

Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...

Failed to configure DC (Host is not licensed for this feature)

Challenge Cause The DC boots up only in the DSRM and all services are not operational. Solution To address this: Make sure ESX is licensed with the vStorage APIs feature. Make sure that the account used to backup the Virtual Machines has full administrative rights on Vcenter and is member of loca...

Vulnerability Resolved in Veeam Backup & Replication 12.3.2.4854

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 12.3.2.4854. This vulnerability does not affect any version 13.x build of Veeam Backup & Replication due to architectural changes starting in version 13. Veeam Software Security Commitment Veeam® is committ...

Guidance for Veeam Data Cloud Customers in Middle East Regions

Summary Veeam is monitoring risks that may affect cloud infrastructure in the Middle East regions, including the UAE, Qatar, and Israel. Customers using Veeam Data Cloud services in these regions should review their data resilience requirements and consider whether additional geographic separatio...

Support Statement — Nutanix Mine with Veeam End of Life

Details Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, technical support cases may no longer be opened, and no further software or security updates will be provided. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30...

Application Migration - Best Practices and Prerequisites

Purpose This article explains the prerequisites and best practices that must be considered for successful import during application migration. Solution Veeam Kasten for Kubernetes platform is built to support application migration across clusters, which is an extremely powerful feature that enabl...

Veeam Kasten for Kubernetes Performance Troubleshooting Guide

Purpose This article documents two of the most common performance tuning settings for Veeam Kasten for Kubernetes. Veeam Kasten for Kubernetes uses helm parameters, which can be tuned to adjust performance. The default settings should suit most environments. However, in complex environments,...

Cloned-Restore Fails on OpenShift Clusters with ImagePull Error

Challenge Cloned-restore jobs time-out and eventually fail due to an ImagePullError. Upon further investigation, the root cause is that the default SA in the target namespace does not have ImageStreams for the pod to pull an image from a private registry. Failed to pull image...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Veeam Backup for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup fo...

Impact of tmux on Veeam Interactions With Linux OS

Purpose This article documents a known incompatibility between Veeam applications that initiate SSH connections to remote Linux machines and those Linux machines being configured to have tmux autorun when users connect. Connection Examples As stated, this issue affects all interactions wherein a...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge Possible data loss in backups created. Affected product versions: Veeam Backup for AWS 5.0.0.452 Veeam Backup for AWS 5.1.0.39 Veeam Backup for Microsoft Azure 4.0.0.679 Veeam Backup for Google Cloud 3.0.0.859 Cause While creating backups to object storage, data loss may occur within th...