How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

Release Information for Veeam Plug-In for Microsoft Azure v4

Requirements Please confirm that you are running Veeam Plug-In for Microsoft Azure v3 build 3.0.0.666 or later before upgrading. The currently installed build number Server Version is in the About section under Configuration | Support Information. After installing Veeam Plug-In for Microsoft Azur...

Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

Article Applicability The hotfix patch on this article is only intended for use with Veeam Recovery Orchestrator 5.0.0.2768. Challenge When executing a Replica plan, Veeam Recovery Orchestrator may hang as it processes each VM in the plan. This hang will occur if two vCenters are used one...

AHV clusters with AOS versions 5.20.4+ (LTS) or 6.1.1+ (STS) shown as unavailable in Veeam Console

Challenge If the machine where Veeam Backup & Replication is installed is running Windows Server 2012R2 OS or earlier, and the Nutanix AHV Clusters are running AOS versions 5.20.4+ LTS or 6.1.1+ STS, the following may occur: Nutanix Clusters that were previously added to Veeam Backup & Replicatio...

Release Information for Veeam Backup for Microsoft 365 6.0

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6.0 Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4...

Release Information for Veeam Backup for Google Cloud Platform v2 Patch 1

Requirements Before installing this patch, please confirm that you are running Veeam Backup for Google Cloud Platform v2 build 2.0.0.530. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the mai...

Veeam Service Provider Console v5 Patch 4

More Recent Version Available Please find the latest version of Veeam Service Provider Console here: https://www.veeam.com/service-providers-download.html Requirements Please confirm you are running version 5.0.0.6726 or later before installing Patch 4. You can check this by logging in to the...

Release Information for Veeam Backup for Nutanix AHV 3.0

This version is superseded by Veeam Backup for Nutanix AHV 3a Requirements Be sure to review the upgrade checklist section of the User Guide document closely before upgrading, as Veeam Backup for Nutanix AHV 3.0 only supports integration with Veeam Backup & Replication version 11a. You can check...

Release Information for Veeam Backup for Microsoft Azure v3

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure v2 build 2.0.0.303 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing, your build...

Retention type changes after re-adding an object storage repository

Challenge When a repository extended to object storage that was initially created using PowerShell or REST API is removed from Veeam Backup for Microsoft 365 and then added back, the retention type changes to item-level. This change in retention type after such a repository has been re-added may...

Cisco HyperFlex & Veeam CDP support status

Challenge Cisco HyperFlex VM Snapshot creation process will stop VMs if a Veeam CDP storage policy filter is present. Affected VMs will not boot anymore. Cause Each time a Cisco HyperFlex Snapshot is created when a Veeam CDP storage policy filter is present, the HyperFlex snapshot creation proces...

Release Information for Veeam Backup for Microsoft 365 5b

This update has been superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4124. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5b: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

RMAN Autobackup Failure

Challenge If you use Veeam Plug-in for Oracle RMAN, under certain circumstances the RMAN autobackup process may fail. In this case, you will see the following error in VeeamPluginManager.log: Preparing autobackup backup for file...

Release Information for Veeam Agent for Oracle Solaris 2.1

The latest version of Veeam Agent for Oracle Solaris can be found here: https://www.veeam.com/oracle-solaris-agent-download.html This update supersedes Veeam Agent for Oracle Solaris 2.0. Requirements Upgrade from v1 is not supported, clean installation is required. Upgrade from Veeam Agent for...

Release Information for Veeam Agent for IBM AIX 2.0

The latest version of Veeam Agent for IBM AIX is available: https://www.veeam.com/ibm-aix-agent-download.html Requirements Upgrade from v1 is not supported, clean installation is required. Please follow this instruction to install Veeam Agent for IBM AIX. After installing, your build number will ...

Support for Nutanix Clusters on AWS

Nutanix Clusters on AWS runs the core Nutanix HCI stack including Nutanix AOS, AHV, and Prism, along with all Nutanix products and services on bare metal EC2 instances on Amazon Web Services AWS. This allows you to migrate or extend applications from private clouds to AWS easily. Nutanix Clusters...

Veeam Agent for Oracle Solaris Skips Hidden ZFS Snapshots

Challenge Veeam Agent for Oracle Solaris does not back up hidden ZFS snapshots. Cause Veeam Agent for Oracle Solaris cannot back up hidden ZFS snapshots that are explicitly specified as a source for backup. This is a by-design limitation from Oracle. By default, the .zfs directory is not visible...

Veeam Service Provider Console v4 Patch 1 (build 4911)

Challenge Veeam Service Provider Console v4 Patch 1. This patch is superseded by the Patch 2 Cause Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 4.0.0.4911. As a...

Release Information for Veeam Backup for Nutanix AHV 2.0

This update has been superseded by Veeam Backup for Nutanix AHV 2.1. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.0 supports integration with Veeam Backup & Replication version 10 and later. Y...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Veeam Availability Console 3.0 upgrade considerations

Challenge Under certain circumstances upgrade to Veeam Availability Console v3 may fail leaving configuration database in a non-consistent state Cause The issue occurs when one or more tenants from the underlying Cloud Connect server have duplicated backup quotas on the repository. Solution Befor...

Veeam Explorer for Microsoft Exchange Javascript Execution Vulnerability

Challenge The vulnerability allows execution of arbitrary code in emails containing inline Javascript. NOTE: This has been corrected in Veeam Backup for MIcrosoft Office 365 version 3 and Veeam Backup & Replication version U4a. Cause The affected component is Veeam Explorer for Microsoft Exchange...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Guest Processing for Microsoft SQL Server Results in Logon Failure Error

Challenge When performing any of the following operations, the following error occurs: Back up of SQL Server transaction logs. Truncation of SQL Server transaction logs. Collection of SQL instances metadata for Veeam Explorer for Microsoft SQL. While the error message varies depending on the actu...

QuickBackup in vCenter plugin fails on Cisco Hyperflex Snapshot due to pending task

QuickBackup for a VM that resides on Cisco HyperFlex using the Veeam Plugin for vCenter always fails. The following output can be found in the task log:timestamp Info CiscoHXX.X.X...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

The LocalSystem account cannot be changed during the Update installation process

Challenge The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard. Cause Veeam ONE Monitor Server service is running under the LocalSystem account which cannot b...

Enterprise Plus license is required error on dashboards and reports

Cause Veeam MP license is synchronized to the Data Warehouse then reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur. Solution 1. Open SCOM Operations Manager Console. 2. Select Discovered Inventory 3. Filter...

Configuring Cisco HyperFlex Platform Controller for DirectNFS Backups with VMware Snapshots

Related User Guide Page This article provides information about settings that must be changed on the HyperFlex data platform controllers to allow the Direct NFS transport mode to function. For more context, please refer to the Backup from Cisco HyperFlex Snapshots Integration Modes user guide pag...

Creating a backup storage dump

Purpose This article documents how to create a "storage dump" from a Veeam backup file. The storage dump is a human-readable output of the backup file's metadata containing: Backup file parameters FIB files-in-backup hierarchy FIB blocks map Offset / size / compression type of data blocks...

Microsoft KB4013429 breaks Hyper-V 2016 Backup

Challenge After installing Microsoft KB4013429 update on a Hyper-V host, Hyper-V backups may fail. Removing the update may cause the host to enter a BSOD loop. Cause The problem appears only if KB4013429 update is installed not on all nodes of a Hyper-V cluster. In more detail, the issue persists...

FLR Fails When VMDK Is Encrypted With HyTrust

Challenge Attempting to restore guest files using Windows File Level Restore fails when the machine's VMDKs were encrypted using HyTrust. Cause As the VMDKs are encrypted, they can not be mounted to be browsed using the File Level Restore browser. Solution To work around this issue, review KB1459...

Veeam Backup & Replication 9.5 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.5 partner preview RTM build 9.5.0.580 to generally available version of Veeam Backup & Replication 9.5 GA build 9.5.0.711. This update addresses a number of issues reported by our partners...

Veeam Cloud Service Provider Per-VM Licensing Exceeded

Challenge Tenant-side Error A Veeam Cloud Service Provider's Tenant receives the error message Service Provider has exceeded the licensed VM count Tenant job-level error: Error: Cannot backup this VM because your service provider has reached licensed VM limit. Service Provider-side Error Veeam...

Adding Linux repository to Veeam hangs on volume discovery and fails silently

When connecting to a Linux repository with Veeam, the connection hangs on the volume discovery step and silently errors out...

Difference Between Typical and Advanced Scalability Modes

Challenge Understanding the difference between Typical and Advanced scalability modes. Cause Depending on the size of the managed virtual environment, you can choose of the following Veeam ONE installation types: Typical -- this type of installation is recommended for small to medium environments...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Existing Hyper-V backup and replication jobs processing VM with SCSI disks start to consume x2 space on target storage after upgrade to v8

Challenge After upgrading to v8 the following issues are observed with the existing jobs processing Hyper-V VMs with SCSI disks: 1. First backup job run will transfer entire VM disks into the incremental backup storage. The following job runs will operate normally - regular incremental restore...

Migrate Backups from NFS/SMB Data Domain Repository to DDBoost-based Repository

Purpose This article documents how to migrate existing restore points from an existing NFS or SMB repository to an integrated DDBoost-based repository. Use case: During initial deployment of Veeam Backup & Replication, the Data Domain storage appliance was added as an SMB share repository, and th...

Hyper-V backup or replication job with guest-processing fails after installing Windows Update KB3000853

After installing November roll-up update http://support.microsoft.com/kb/3000853 on 2012 Hyper-V hosts, VSS-enabled backups may be failing in any backup solution. In Veeam you will get "Unable t...

CBT does not track changes correctly on VHDX disks files larger than 2 TB

Challenge Veeam Change Block Tracking CBT driver incorrectly parses virtual disk file change information causing jobs to failover to "full scan" incremental passes in case of VSS backup or to create an empty incremental backup in case of crash-consistent backup when both of the following conditio...

Installation of Veeam Backup & Replication version 8 fails

Challenge Installation of Veeam Backup & Replication fails with one of the following errors: 1. Cannot get 'Veeam Backup and Replication Service' service account name. or 2. Failed to use specified user account. Cause Both of these issues occur when reinstalling Veeam. Solution To resolve the...

SAN snapshots on HP Store Virtual P4500 left behind after backup failures

Challenge The Veeam backup job fails but the SAN snapshot on HP Store Virtual is still created and left behind. On the proxy you may see in the event logs 2 events, one after another: first VSS event 8229 about VSS writer failure and then event 284 from HP StoreVirtual VSS Provider about successf...

Failed to execute SQL scripts for Database

Challenge Upgrade from Veeam Backup & Replication 7 to 8 may fail with "Failed to execute SQL scripts for Database " Cause The issue is caused by mediapools which are not linked to any library but still contain tape media entries. This may happen when the library or standalone drive was exchanged...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Forward Incremental – Animation of Method and Retention

Purpose This article is intended to document how Forward Incremental works, and how its retention is enforced. Solution There are two distinct methods of Forward Incremental: Forever Forward Incremental Forward Incremental with Periodic Fulls Forever Forward Incremental For more information...

Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

Locations to Check for Incorrect Username/Password Issues

Challenge Jobs fail with an error message indicating an incorrect user name or password. An account associated with Veeam is being locked out in Active Directory. Solution Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager...

Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...