Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

VMware CBT Data Corruption

This KB explains and details how to detect/prevent the VMware bug that exists in VMware ESXi 4.x and 5.x...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Forward Incremental – Animation of Method and Retention

Purpose This article is intended to document how Forward Incremental works, and how its retention is enforced. Solution There are two distinct methods of Forward Incremental: Forever Forward Incremental Forward Incremental with Periodic Fulls Forever Forward Incremental For more information...

Locations to Check for Incorrect Username/Password Issues

Challenge Jobs fail with an error message indicating an incorrect user name or password. An account associated with Veeam is being locked out in Active Directory. Solution Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager...

Users and Roles: Account Setup and Permissions

Documentation Review the following documentation for more information: Veeam Backup & Replication Console - Roles and Users Veeam Backup & Replication Console - Permissions Veeam Backup Enterprise Manager - Accounts, Roles, and Delegated Restore Permissions If this KB article did not resolve your...

IBM Tape Library Not Listed in Device Manager under “Medium Changers”

Challenge IBM System Storage Tape Library does not appear under the heading Medium Changers in the Device Manager, preventing it from working with Veeam Backup & Replication. Cause The issue occurs when the Library Mode is set to Sequential within the IBM System Storage Tape Library configuration...

Error: Username or password is incorrect when adding vCloud Director

Challenge Encountering issue "Error: Username or password is incorrect" when adding vCloud Director to Veeam Backup & Replication. Solution 1. Verify that the correct password is being utilized. 2. Ports, Permissions, or DNS issues can cause this failure: 1. Ensure connectivity between the Veeam...

Installing Veeam Backup & Replication 6.5.0.144

Challenge You need to install Veeam Backup & Replication version 6.5.0.144. Solution To install Veeam Backup & Replication version 6.5.0.144, you must first install version 6.5.0.109 and then apply Patch 3. 1. Install the correct 32-bit or 64-bit version of Veeam Backup & Replication version...

Failed to register replica VM

Challenge When using vCenter 4.0 unable to perform replication if target host doesn't have the same vNetwork as source. Replica network re-mapping doesn't work either. Replication job fails to register replica VM with the following error: Failed to register VM, configFile 'Datastore01...

Dashboards fail with errors in Microsoft System Center Operations Manager 2012

Challenge The Resource Pool dashboard, Virtual Applications dashboard, Resource Pool State and Virtual Application State views fail with the following error when accessed in Microsoft System Center Operations Manager 2012: An item with the same key has already been added Cause This is a known...

Jobs missing from Enterprise Manager 6.5

Jobs disappeared from Enterprise Manager after upgrade to version 6.5.0.106...

Unknown drive type [ISO]

Challenge After applying patch 1 for 6.1.0.181 you are no longer able to backup or replicate Hyper-V virtual machines, jobs fail with the "Unknown drive type ISO" error. The following entries can be seen in the job log: timestamp Error Failed to parse drive xmlnode. Xml:...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Building SAN path is taking a long time

Challenge The path discovery and mount process can take a while to populate the correct path to the VMDKs. 16.05.2012 18:28:09 Info AP Client output: VixDiskLib: Trying to open disk Datastore VMName/VMName.vmdk using mode san.\n 16.05.2012 18:34:41 Info AP Client output: DISKLIB-LINK : Opened...

Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

Disabling client authorization check on Veeam ONE Monitor Server

Purpose There might be several reasons to disable client authorization check on the Veeam Monitor Server: 1. It is necessary to use Veeam ONE Monitor Client outside the domain to which Veeam ONE Monitor Server belongs. 2. ​It is necessary to disable or bypass client account authentication to...

Retrieving the COM class factory for component with CLSID {xxxxxxxx} failed due to the following error: 800700c1.

Creating or copying folders with Veeam FastSCP 3.0.3 fails with the error: Retrieving the COM class factory for component with CLSID xxxxxxxx failed due to the following error: 800700c1...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

"Object reference not set to an instance of an object" error while opening nworks UI

Error "Object reference not set to an instance of an object" occurs when opening nworks UI...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

Server Running Enterprise Manager reboots repeatedly

Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...

Method not found

Challenge Cause There is most likely a conflict between .dll versions. Go to the folder where Veeam Backup & Replication is installed and make sure all .dll files have the same version: The conflict can happen if the hotfix was previously installed over the incorrect version, and new methods from...

Module DevicePowerOn power on failed

Challenge Cause Veeam B&R creates the new adaptor with settings specified in Virtual Lab properties, however it also forces the old MAC address to be used as you see in the vmx file of a restored machine, that's why VM fails to power on as it's expecting to see mac address from VMware range. When...

Build Numbers and Versions of Veeam Plug-In for KubeVirt

This KB article lists all versions of the Veeam Plug-In for KubeVirt and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for KubeVirt 1 Releases Veeam Plug-In for KubeVirt 1.0 Independent Plug-In Release | 13.1.0.428 | 2026-09-08...

Build Numbers and Versions of Veeam Plug-In for Platform9

This KB article lists all versions of the Veeam Plug-In for Platform9 and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Platform9 1 Releases Veeam Plug-In for Platform9 1.0 Included with Veeam Backup & Replication 13.1 |...

Build Numbers and Versions of Veeam Plug-In for Verge OS

This KB article lists all versions of the Veeam Plug-In for Verge OS and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Verge OS 1 Releases Veeam Plug-In for Verge OS 1.0 Included with Veeam Backup & Replication 13.1 | 13.1.0.1...

Cloned-Restore Fails on OpenShift Clusters with ImagePull Error

Challenge Cloned-restore jobs time-out and eventually fail due to an ImagePullError. Upon further investigation, the root cause is that the default SA in the target namespace does not have ImageStreams for the pod to pull an image from a private registry. Failed to pull image...

Rescan of Cloud Native Machines in Azure Fails After Credentials Change

Challenge After the Azure Storage account is changed, rescan of Cloud Native Agents e.g., Veeam Agent for Microsoft Windows , Veeam Agent for Linux fails with the error: Warning Failed to connect to Details: Azure REST API error. HTTP code: 403. Azure error: AuthenticationFailed. Full error:...

Veeam Agent for Microsoft Windows Backup Session Failure is Reported as Successful

Challenge In certain rare circumstances, a failed backup retry session for a Veeam Agent for Microsoft Windows job operating in Managed by backup server mode may be reported as a Success. Impacted Configuration Veeam Backup & Replication 12 build 12.0.x Deployed. Veeam Agent for Microsoft Windows...

Unexpected Snapshot Deletion Failures in the Job Sessions for ONTAP 9.13.1

Article Applicability The issue documented in this article affects builds 12.0.0.1420 P20230718 and lower. This issue was resolved starting in Veeam Backup & Replication build 12.1.0.2131. Challenge VeeamAUX snapshots cannot be deleted immediately on ONTAP 9.13.1 or later; they are instead delete...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge If, between the runs of a backup policy for a VM, a virtual disk is removed and added back to that same VM, data blocks belonging to that disk may be deleted from the backups during the retention process. This can lead to a data loss scenario. Impacted Product Versions: Veeam Backup for...

Impact of tmux on Veeam Interactions With Linux OS

Purpose This article documents a known incompatibility between Veeam applications that initiate SSH connections to remote Linux machines and those Linux machines being configured to have tmux autorun when users connect. Connection Examples As stated, this issue affects all interactions wherein a...

Veeam Backup for Microsoft 365 Backup Copy May Fail to Transfer Microsoft Teams Channel Messages

Challenge Issue Summary In certain situations, when using a Backup Copy Job with an Archive Appliance to copy data from a Backup Job that was set up solely to protect Teams data via Teams Export APIs, the transfer of Teams channel messages may fail. Requirements for the Issue to Occur This issue...

Adding Azure Compute Account Fails With "This server does not seem to have Azure PowerShell installed"

Challenge When attempting to add an Azure Compute Account using the "Create a new account" option, the error message is shown stating that "This server does not seem to have Azure PowerShell installed." even though the Azure PowerShell is installed. Get-Module -ListAvailable -Name Azure -Refresh...

Restore to Google Cloud Engine Fails With "n1-standard-2 not found"

The Restore to Google Compute Engine utilizes the import-image API call, which in turn requires an N1 instance type, which is an instance type that is not available in certain regions...

Release Information for Veeam Backup for Microsoft 365 6a

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6a Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4a...

Release Information for Veeam Plug-In for Microsoft Azure v4

Requirements Please confirm that you are running Veeam Plug-In for Microsoft Azure v3 build 3.0.0.666 or later before upgrading. The currently installed build number Server Version is in the About section under Configuration | Support Information. After installing Veeam Plug-In for Microsoft Azur...

Release Information for Veeam Backup for AWS v5

Requirements Please confirm that you are running version Veeam Backup for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup for AWS v5a,...

Release Information for Veeam Backup for Microsoft 365 6.0

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6.0 Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4...

Restricting Veeam Plug-In for Microsoft Azure Permissions to Resource Group

Challenge When deploying Veeam Plug-In for Microsoft Azure , and initially adding the Azure account, it must have the Microsoft.Authorization//Write permissions assigned in the subscription associated with the backup appliance. After deployment, the account can then be restricted to only allow fu...

Release Information for Veeam Backup for Google Cloud Platform v2 Patch 1

Requirements Before installing this patch, please confirm that you are running Veeam Backup for Google Cloud Platform v2 build 2.0.0.530. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the mai...

Release Information for Veeam Service Provider Console v6

Requirements Please confirm that you are running version 5 build 5.0.0.6726 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 6.0.0.7739. To upgrade from versions of Veeam...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

Retention type changes after re-adding an object storage repository

Challenge When a repository extended to object storage that was initially created using PowerShell or REST API is removed from Veeam Backup for Microsoft 365 and then added back, the retention type changes to item-level. This change in retention type after such a repository has been re-added may...

The provided client secret keys are expired.

Challenge Veeam Backup for Microsoft 365 displays one of the following errors: The provided client secret keys are expired. Copy Error: AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for...

Cisco HyperFlex & Veeam CDP support status

Challenge Cisco HyperFlex VM Snapshot creation process will stop VMs if a Veeam CDP storage policy filter is present. Affected VMs will not boot anymore. Cause Each time a Cisco HyperFlex Snapshot is created when a Veeam CDP storage policy filter is present, the HyperFlex snapshot creation proces...

Release Information for Veeam Agent for IBM AIX 2.0

The latest version of Veeam Agent for IBM AIX is available: https://www.veeam.com/ibm-aix-agent-download.html Requirements Upgrade from v1 is not supported, clean installation is required. Please follow this instruction to install Veeam Agent for IBM AIX. After installing, your build number will ...

Release Information for Veeam Agent for Oracle Solaris 2.1

The latest version of Veeam Agent for Oracle Solaris can be found here: https://www.veeam.com/oracle-solaris-agent-download.html This update supersedes Veeam Agent for Oracle Solaris 2.0. Requirements Upgrade from v1 is not supported, clean installation is required. Upgrade from Veeam Agent for...

Support for Nutanix Clusters on AWS

Nutanix Clusters on AWS runs the core Nutanix HCI stack including Nutanix AOS, AHV, and Prism, along with all Nutanix products and services on bare metal EC2 instances on Amazon Web Services AWS. This allows you to migrate or extend applications from private clouds to AWS easily. Nutanix Clusters...