Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...

Veeam Backup File Encryption Support

Challenge There is a need to encrypt the backup files while they are sitting on storage. Solution Starting with Veeam Backup & Replication v8 data encryption is available, more information can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/dataencryption.html More Information...

WAN Accelerator Quick Reference

Purpose This article provides links to documentation regarding Veeam Backup & Replication WAN Acceleration. User Guide Documentation How WAN Acceleration Works WAN Accelerator System Requirements WAN Acceleration Section WAN Accelerator Sizing Adding WAN Accelerators Best Practices Documentation...

Hardware provider is missing in Veeam Backup and Replication user interface

Challenge Backups using a specific hardware provider do not work, and the provider is missing from the user interface. Cause During a Hyper-V host rescan, available VSS providers are enumerated via a VSS API query. Then, all VSS volumes for which those providers can be used are retrieved. In some...

Veeam ONE v7 R2 update

Challenge Release Notes for Veeam ONE v7 R2 update Cause Please confirm you are running version 7.0.0.876 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client. After upgrading, your build will be version 7.0.0.919. This update should be applied to...

Missing Data in SCOM Top Dashboards

Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...

vCenter Connection Failover Requirements for SCOM Action Account

Challenge Although everything is set up according to the vCenter Connection Failover manual, the script fails. As a result, the following event appears in the Operations Manager Event Log on Veeam Virtualizations Extension Server VES with id: 995. vCenterFailover.ps1 : Error: Cannot open...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

Moving custom attributes through import/export of CSV file

Purpose To export custom attributes from one installation of Business View to another, follow these steps: 1. Click Configuration in the top right corner of the screen and navigate to the Import/Export pane. 2. This step is not mandatory If you want to pre-designate which custom attributes Busine...

Event pre-filtering causes high vCenter Database load

Challenge The vCenter Database utilizes most of the available CPU, impacting vCenter Server performance. Stopping nworks Collectors brings the CPU usage back to normal. The nworks vmspi log shows the following errors: VCEVT+ VC250 retrieveEvents: createFilter failed, System.Net.WebException: The...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

Exported Report From Veeam ONE Contains Nonfunctional Hyperlinks

Challenge The embedded links in exported Veeam ONE reports are inactive. Cause Embedded links are inactive in all report formats exported directly via Veeam ONE. When SSRS is integrated with Veeam ONE, additional report formats are available, some of which contain active embedded links. Solution...

Conflict with SCOM/antivirus software

Challenge After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011. Cause Antivirus software can prevent the agent from working properly. Solution Check the following...

How to disable monitoring of Virtual Machines with nworks MP

Purpose In some environments, there is no need to monitor certain or any virtual machines. With nworks MP, it is possible to: - Disable discovery of all virtual machines, and - Disable discovery of specific virtual machines workaround available since 5.6. Solution Disable discovery of virtual...

Creating Replication Jobs in Backup & Replication version 6.x

Challenge How to create replication jobs. Solution To replicate virtual machines, you should create a replication job by means of the New Replication Job wizard. You can perform the created job immediately, schedule, or save it. Before You Begin • Prior to creating a replication job, make sure yo...

Virtual Appliance or SAN mode fails on a localized proxy server

Challenge Hot-add or SAN mode fails on a localized proxy. In the job log, you can see the following error: Info AP 2a1a output: 2012-01-26T12:07:14.429+01:00 02252 error 'Default' Cannot use advanced transport modes for xxx.xxx.xxx.xxx/moref=vm-xxx/snapshot-xxx: Cannot lock directory...

Veeam Backup Proxy server becomes unresponsive

Challenge The Veeam Backup server or the Backup Proxy server becomes completely unresponsive when disks of a backed up virtual machine are being hot-added to the server. Cause If CTK parameters are enabled on the Veeam Backup server or on the Backup Proxy server, the Virtual Appliance mode cannot...

Failed Accessing Windows Event Log

Challenge SCOM reports a Warning: "Failed Accessing Windows Event Log...". and in the State Change Events description you can find: "The Windows Event Log Provider was unable to open the nworksEventLog event log on computer 'nodexxx' for reading. The provider will retry opening the log every 30...

Backups Pane Object Not Found

Challenge You receive an error stating "Object 'GUID' was not found when going into the Backups Pane. Cause The object it is looking for is no longer in the database and the backups that are causing the error needs to be removed from the database. Solution Run the following powershell script by...

How to Install Veeam PowerShell Snapin

How to install Veeam Backup & Replication Powershell Snapin...

Hot-Add/Virtual Appliance Failures for Restored or Cloned Backup Proxy

Challenge A backup or replication job fails with the following error when using a VMware Backup Proxy when that proxy is attempting to use Virtual Appliance transport mode hotadd: BackupDiskTrad failed Client error: Failed to open VDDK disk MyDatastore VMName/Disk1.vmdk is read-only mode - true...

nworks UI cannot be displayed, error "Cannot load scripts-main.js"

This article provides troubleshooting tips for the error "Cannot load scripts/main.js" within nworks UI...

Empty sockets counter in nworks Enterprise Manager

VMware vCenter or hosts have been added into Enterprise Manager and the amount of sockets is displayed correctly; however, once the maintenance procedure has been performed against the hosts and the hosts are restarted, then some of the hosts become unlicensed Enterprise Manager shows "0" instead...

How to create a transactionally consistent backup of both Windows and Linux VMs

This KB describes configuration of consistent backup/replication jobs in Linux and Windows VMs...

SureBackup roles

What do Sure Backup roles mean and what are the differences among them...

Preserving Restored InterSystems IRIS Data Before Removing a Storage System

Article Applicability This article expands on the following note from Epic EHR System Protection Restoring from Storage Snapshot in the Veeam Backup & Replication User Guide: Before you start the restore wizard, create an auxiliary host for the LUN mount in the storage system interface, using any...

Log Files Associated With Deleted Jobs or Tenants Are Not Automatically Deleted

Challenge The diagnostic log files created by Veeam Backup & Replication / Veeam Cloud Connect that are associated with a deleted or disabled job, repository, or tenant are not automatically removed and remain on disk taking up space. Cause This is expected behavior as log file management only...

Exports Don't Work After Veeam Kasten for Kubernetes Reinstall

Critical Warning The solution provided in this article results in data removal. These steps should only be followed when testing or evaluating Veeam Kasten for Kubernetes or if the existing data is no longer required. If you have any questions, please contact Support. Challenge Description: Jobs...

Cloned-Restore Fails on OpenShift Clusters with ImagePull Error

Challenge Cloned-restore jobs time-out and eventually fail due to an ImagePullError. Upon further investigation, the root cause is that the default SA in the target namespace does not have ImageStreams for the pod to pull an image from a private registry. Failed to pull image...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Veeam Backup for Google Cloud Backup Stuck at 0%

Challenge Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress. Cause This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup fo...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge If, between the runs of a backup policy for a VM, a virtual disk is removed and added back to that same VM, data blocks belonging to that disk may be deleted from the backups during the retention process. This can lead to a data loss scenario. Impacted Product Versions: Veeam Backup for...

Release Information for Veeam Backup for Red Hat Virtualization 3a

This release was superseded by Veeam Backup for Red Hat Virtualization 3b. Requirements The Veeam Backup for Red Hat Virtualization 3a Plug-In may be used as part of a new deployment or to upgrade an existing Veeam Backup for Red Hat Virtualization Plug-In running versions 2.x - 3.x. After...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

Release Information for Veeam Backup for Google Cloud v3

Release Information for Veeam Backup for Google Cloud v3...

Unexpected proxy address format - Error After Upgrading to Veeam Backup for Microsoft 365 6.0 P20220524

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0 P20220524, the mailbox backup for organizations added as Hybrid or Microsoft 365 may fail with the error: Error: Unexpected proxy address format: x500:/o=ExchangeLabs/ou=Exchange Administrative Group...

After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

Release Information for Veeam Backup for Red Hat Virtualization 1a

Beta Support Support for this Public Beta release will be provided to all customers with a valid support contract for other Veeam products. Requirements Veeam Backup for Red Hat Virtualization 1a may be deployed as a new appliance, or an existing Veeam Backup for Red Hat Virtualization 1.0 versio...

List of OneDrive excluded/included folders is not updated

Challenge When setting the list of OneDrive folders to be included/excluded by a job using the Set-VBOJob PowerShell cmdlet SelectedOneDriveFolders /ExcludedOneDriveFolders command's values, the list is updated only during initial modification. Any updates to the include/exclude list after initia...

Agent for Windows backup session is reports success but backup fails

Challenge In certain rare circumstances, backup jobs for Windows Machines using "Mode: Managed by backup server" may mark a result as Success, although the job fails because of the network interuption. Impacted Configurations: Backup & Replication version 9.5 or 10 Veeam Agent for Microsoft Windo...

List of Security Fixes and Improvements in Veeam Backup for Nutanix AHV

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Backup for Nutanix AHV. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help th...

Release Information for Veeam Backup for Microsoft 365 5c

This update has been superseded by Veeam Backup for Microsoft 365 5c cumulative patch KB4187 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5c: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Veeam ONE Database Partitioning

Purpose This article documents the procedure for implementing database partitioning to improve the performance of Veeam ONE deployments where the database in use was first created using Veeam ONE 9.x or older. Starting with Veeam ONE version 10, all newly deployed Veeam ONE databases are already...

Veeam Backup for Microsoft 365 5b cumulative patch KB4124

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 prior to installing this cumulative patch KB4124. You can check this under Help and Support About in Veeam Backup for...

SMB credentials cached by macOS

Challenge After you change credentials for the SMB share in the backup policy settings and re-apply the backup policy, macOS may still use obsolete credentials to connect to the SMB share. As a result, if incorrect credentials are specified in the backup policy settings, the policy application an...

How to change backup proxy type

Challenge A new backup proxy can be deployed with one of the two types - domain or workgroup. This article explains how you can change the type of a backup proxy after it has been added to the Veeam Backup for Microsoft 365 infrastructure. Cause After you added a new backup proxy to the Veeam...

How to Reset Password in Veeam Backup for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...