1805 matches found
Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A file access error occurred on the host or guest operating system)
Article Applicability The issue documented in this article is caused by a VMware-level issue and as such, affects every version of Veeam Backup & Replication. Challenge A Replication job targeting a VVOL fails with the error: Error: VDDK error: 7 A file access error occurred on the host or guest...
Dell EqualLogic Group Manager throws an error "Request target not found" after successful backup
Challenge After a successful backup of VMs stored on Dell EqualLogic storage especially when the option Allow processing of multiple VMs with a single volume snapshot is enabled you may receive an error in Group Manager "iSCSI login to target 'X.X.X.X:Y' from initiator 'X:X:X:X::Z' failed for...
Required Applications and Permissions for Multi-OS FLR and Repository Support for Linux
Purpose This document provides information about required applications that must exist on Linux machines to function with Veeam Backup and Replication. Solution Permissions Requirements Permissions are dependent on the intended role of the Linux server. For more information, review this page of t...
Cannot read event log Veeam MP – Management Servers
Challenge Error accessing event log on SCOM Management servers - Error 31551, 31552 in Event logs. Cause Starting in Veeam Management Pack for Microsoft System Center version 8, Dataset rules are used to collect host security profiles and snapshots. When a collector is installed on an agent, no...
No Transaction Logs Truncated After Backup of Exchange DAG Passive Node
Article Applicability This article documents a niche issue caused by changes being made to the Exchange configuration. Challenge This article is specific to a scenario where all of the following are true: Microsoft Exchange transaction logs are not truncated after the backup completes. The...
My Account Portal - Role Management FAQ
Click here for Case Administrator FAQ for Veeam Cloud Service Providers Case Opening Restrictions Only users with the roles of License Administrator or Case Administrator are authorized to submit support cases. Please confirm the identity of the License Administrator associated with your company'...
VeeamONE SQL Database Log File (ldf) Growth
Challenge The transaction log file .ldf for the Veeam ONE configuration database VeeamONE consumes an unexpectedly large amount of disk space. Cause This occurs when the Recovery Model of the VeeamONE configuration database is set to Full or Bulk-Logged. Note: By deafult, Veeam ONE expects and...
Upgrade to Veeam Backup & Replication 9.5 fails with "Unsupported SQL Version"
Upgrade to Veeam Backup & Replication 9.5 you receive the error "Unsupported SQL Version"...
Upgrade Fails With “Unable to use database VeeamBackup, because it has an unsupported compatibility level”
Challenge When attempting to upgrade Veeam Backup & Replication software, the following error occurs: Unable to use database VeeamBackup, because it has an unsupported compatibility level SQL Server 2012 or later is required. Cause The database being used for the upgrade is either running on an...
Space Requirements for Backup Copy Jobs
Space Requirements for Backup Copy Jobs...
Unable to install Backup Enterprise Manager
Challenge Attempting to install Backup Enterprise Manager results in a 'fail' during port selection, with the specified HTTPS Port being unavailable. Cause The port is already consumed by the World Wide Web Publishing Service Solution Disable the World Wide Web Publishing Service, proceed with th...
Release Notes for Veeam Management Pack 8.0 Update 3
Challenge Release Notes for Veeam Management Pack 8.0 Update 3 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...
NetApp hardware VSS provider limitation
Challenge Hyper-V Backup/Replication Job utilizing NetApp Data ONTAP VSS Hardware Provider reports warning or error message: "Another shadow copy creation is already in progress. Please wait a few moments and try again" Cause NetApp hardware VSS provider doesn't allow concurrent snapshot creation...
Notification emails are not sent for backup jobs
Notification emails are not sent for backup jobs...
ConfigStoreRootPath Cluster Parameter Is Not Defined
Challenge This article describes how to fix the warning/error "ConfigStoreRootPath cluster parameter is not defined" appearing in the following situations: When attempting to add a Windows Server 2016 and later Hyper-V cluster to the Veeam Backup & Replication Console. When attempting to backup a...
License cannot be installed in Veeam ONE
Challenge When installing the license file, the following error message may occur: License signature is invalid Copy Cause Sometimes the license check module is unable to process the license key correctly, some certificates are missing, outdated or machine has no internet connection to verify the...
How to Change Veeam ONE Data Collection Mode
Purpose This article documents how to change the Data Collection Mode used by Veeam ONE. Solution Change Data Collection Mode after Installation 1. Open the Veeam ONE Setting Utility. 2. In the Veeam ONE Settings Utility , select Scalability. 3. Choose the desitred Data Collection Mode and click...
Veeam Backup & Replication 9.5 Day 0 Update
Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.5 partner preview RTM build 9.5.0.580 to generally available version of Veeam Backup & Replication 9.5 GA build 9.5.0.711. This update addresses a number of issues reported by our partners...
"Use Windows Session Credentials" options does not work for Veeam ONE Reporter and Business View websites
Challenge When using Internet Explorer , Veeam ONE Reporter and Business View websites keep asking for Windows credentials at logon despite enabling the "Use Windows session credentials" option. NOTE: Business View website is not available since version 9.5 Update 4. It was integrated with the...
Microsoft Exchange logs are not being truncated in Veeam Backup and Replication 9.5
Challenge After upgrade to version 9.5.0.711 Microsoft Exchange logs no longer get truncated. In the Windows Application event logs you might get an error with an event ID 2034. Cause This is a known issue in build 9.5.0.711. If you disable Microsoft SQL logs truncation in Job properties then...
Cannot find anymore diff area candidates for volume
Challenge Backup or replication of a Windows OS fails. In the Windows event logs of the machine being backed up, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...
CID Mismatch in VMware on Restore with Backup and Replication V9 installed on Server 2008R2
Challenge Upon restore using Veeam Backup and Replication V9X you receive a CID mismatch error when you are on vSphere 5.5 Update 3b Cause This is a known issue with restoring with the option to use VM tags is enabled in vSphere 5.5 Update 3b Solution Known workarounds: 1. Upgrade Backup and...
Deduplication Ratio Does Not Reflect Deduplicating Storage
Challenge In the backup properties, the "Data Size" or "Backup Size" is larger than expected, or the "Deduplication" column in the backup statistics is different from the ratio reported by duplicating storage appliances. Cause Veeam Backup & Replication does not request information from storage...
High Veeam ONE Database IOPS Index
Challenge Starting with version 9, Veeam ONE database server shows high IOPS usage of approximately 700-800 operations per second with regular spikes exceeding 2500 operations every 5 minutes. Cause As a real-time monitoring solution, Veeam ONE actively performs input-output operations against it...
Windows 10 VM Hyper-V Guest processing skipped on 2012 R2 Host
Challenge A Backup Job for a Windows 10 VM running on a 2012 R2 Hyper-V Host will fail to engage VSS when application-aware image processing is enabled, generating the error: Error Guest processing skipped check guest OS VSS state and integration components version System.Exception Cause This...
PowerShell Script Execution Troubleshooting Advice
Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...
Veeam Backup & Replication Local Privilege Escalation Vulnerability
Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...
Moving Cloud replicas to another datastore
Purpose A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration. Solution Having performed svMotion, a SP should do the...
Restore Fails for Database with Consecutive Backslash Characters in File Path
Challenge Veeam Explorer for Microsoft SQL Server reports the error: Inconsistent database metadata. See the log for details. Cause One or more database file paths contained multiple consecutive backslash characters when the SQL server was backed up. Solution Clarifying Issue This issue cannot be...
Unable to Delete Credentials
Challenge When attempting to delete credentials from the credentials manager, a message box states: Unable to delete credentials because they are currently in use. See details for more info. Cause You cannot delete a record that is already used for any component in the backup infrastructure...
VM Disk Labels Out of Order After Restore
Challenge After Instant VM Recovery or Full VM Restore, a VMware VM appears to have been restored with its disks out of order. However, the disk files are each associated with the correct SCSI, IDE, or SATA disk IDs, disks are not out of order within the VM guest OS, and the VM otherwise function...
Name of Backups Entry Does Not Match Job Name
Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...
Monthly Usage Report (X Days Left)
Challenge BEM displays "Please submit a monthly usage report x days left" after submitting usage report Cause There are a few scenarios that can produce this message, detailed below in solutions: Solution 1. Partner has submitted a spreadsheet containing monthly usage report information to 2...
How to Change Credentials for a Shared Folder in a File to Tape Job
Purpose This article documents how to change credentials used to connect to a UNC path added to a File Backup to Tape job. Solution To add an SMB share to a File Backup to Tape job, the SMB share must be added in the Inventory view under File Shares SMB Shares section. To change which credentials...
"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates
Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...
VMware Instant Recovery Times Out
Challenge Instant VM recovery of a VMware VM fails after at least 30 minutes with the error: Failed to publish VM Cause Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant...
How to Move Replica Metadata
Purpose This article documents the procedure for moving replica metadata between repositories. While moving the replica metadata is not required when changing which repository a replication job uses, moving the metadata will eliminate the need for a lengthy "calculating disk digest" task after th...
Failed Load Library During Application Aware Processing of Oracle Running on Linux
Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...
Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter
Challenge A VMware Backup Proxy is not processing VMs using Virtual Appliance HOTADD mode, despite meeting all requirements. Cause Veeam Backup & Replication uses VDDK to communicate with VMware infrastructure. Starting with VDDK 6.0, VMware added additional logic to validate possible transport...
Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"
Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...
Failed job is marked as Successful on the Cloud Provider side
Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...
Windows File Level Restore hangs on "Starting restore session"
Challenge Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. You may that find the following location of the cac...
How to Map Replicas in Cloud Connect
Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...
Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"
Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...
How to back up deduplicated volumes with Veeam Endpoint Backup
This article describes the best practice of backing up deduplicated volumes...
Unable to Back Up Disk X: Due to Invalid Partition Table
Challenge The backup job fails with the following error: Unable to back up disk X: due to invalid partition table Cause The error is caused by a volume type with no partition table and is not supported by Veeam Agent for Microsoft Windows. In Windows Disk Management, the volume looks like a commo...
Release Notes for Veeam Backup & Replication 9.0 Update 2
More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 2 Cause Please confirm you are running version 9.0.0.902 or 9.0.0.1491 prior to installing this updat...
Service Provider Licensing
Challenge Starting with Veeam Backup & Replication 9.0 Update 2, there have been several changes to licensing for service providers. Solution Usage reporting Veeam Backup & Replication 9.0 Update 2 introduced usage reporting by the backup server. This is considered a pilot and does not yet replac...
Leap Second Compatibility
Challenge A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time UTC to keep its time of day close to mean solar time. Some software experiences problems when leap seconds are inserted for example, if the leap second is inserted at an unexpected time...