Moving Cloud replicas to another datastore

Purpose A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration. Solution Having performed svMotion, a SP should do the...

Unable to Delete Credentials

Challenge When attempting to delete credentials from the credentials manager, a message box states: Unable to delete credentials because they are currently in use. See details for more info. Cause You cannot delete a record that is already used for any component in the backup infrastructure...

VM Disk Labels Out of Order After Restore

Challenge After Instant VM Recovery or Full VM Restore, a VMware VM appears to have been restored with its disks out of order. However, the disk files are each associated with the correct SCSI, IDE, or SATA disk IDs, disks are not out of order within the VM guest OS, and the VM otherwise function...

Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

Monthly Usage Report (X Days Left)

Challenge BEM displays "Please submit a monthly usage report x days left" after submitting usage report Cause There are a few scenarios that can produce this message, detailed below in solutions: Solution 1. Partner has submitted a spreadsheet containing monthly usage report information to 2...

How to Change Credentials for a Shared Folder in a File to Tape Job

Purpose This article documents how to change credentials used to connect to a UNC path added to a File Backup to Tape job. Solution To add an SMB share to a File Backup to Tape job, the SMB share must be added in the Inventory view under File Shares SMB Shares section. To change which credentials...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

How to Move Replica Metadata

Purpose This article documents the procedure for moving replica metadata between repositories. While moving the replica metadata is not required when changing which repository a replication job uses, moving the metadata will eliminate the need for a lengthy "calculating disk digest" task after th...

VMware Instant Recovery Times Out

Challenge Instant VM recovery of a VMware VM fails after at least 30 minutes with the error: Failed to publish VM Cause Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant...

Failed Load Library During Application Aware Processing of Oracle Running on Linux

Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...

Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter

Challenge A VMware Backup Proxy is not processing VMs using Virtual Appliance HOTADD mode, despite meeting all requirements. Cause Veeam Backup & Replication uses VDDK to communicate with VMware infrastructure. Starting with VDDK 6.0, VMware added additional logic to validate possible transport...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Windows File Level Restore hangs on "Starting restore session"

Challenge Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. You may that find the following location of the cac...

How to Map Replicas in Cloud Connect

Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...

Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...

How to back up deduplicated volumes with Veeam Endpoint Backup

This article describes the best practice of backing up deduplicated volumes...

Unable to Back Up Disk X: Due to Invalid Partition Table

Challenge The backup job fails with the following error: Unable to back up disk X: due to invalid partition table Cause The error is caused by a volume type with no partition table and is not supported by Veeam Agent for Microsoft Windows. In Windows Disk Management, the volume looks like a commo...

Release Notes for Veeam Backup & Replication 9.0 Update 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 2 Cause Please confirm you are running version 9.0.0.902 or 9.0.0.1491 prior to installing this updat...

Service Provider Licensing

Challenge Starting with Veeam Backup & Replication 9.0 Update 2, there have been several changes to licensing for service providers. Solution Usage reporting Veeam Backup & Replication 9.0 Update 2 introduced usage reporting by the backup server. This is considered a pilot and does not yet replac...

Leap Second Compatibility

Challenge A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time UTC to keep its time of day close to mean solar time. Some software experiences problems when leap seconds are inserted for example, if the leap second is inserted at an unexpected time...

“File does not exist” error after rename failure on deduplication appliance

“File does not exist” error after rename failure on deduplication appliance...

Standalone Tape Fails All Operations

Standalone Tape Fails All Operations...

Troubleshooting Signature-Based Firewalls

Challenge Summary Data transfer is failing across a connection that is protected by an advanced firewall. The firewall uses signature-based detection. Relevant features may have names like antivirus, anti-spyware, intrusion prevention, or application control. Reported Firewalls This may affect an...

Procedure to split Veeam Backup & Replication Server and Veeam Cloud Connect Server

In the situation where the same Veeam Server is used to serve both Backup and Replication services, and Veeam Cloud Connect, Veeam is requiring service providers to split these two services into two d...

Unable to View Connection String for Veeam Reporter and Veeam Business View Websites in IIS Manager

Challenge When trying to view connection strings for Veeam Reporter and Veeam Business View websites in IIS manager, the following error messages pop up: Cause Veeam ONE encrypts these configuration settings. Solution This behavior is the product design. More Information If you have any questions...

Install or Upgrade of Veeam Backup & Replication fails with “Error occurred during certificate processing.”

Challenge When attempting to install or upgrade Veeam Backup & Replication, the "Installing Veeam Backup & Replication Server" step fails with: Error occurred during certificate processing. Cause This error occurs when the RSA private key generation fails during Veeam Backup & Replication...

Veeam VM Migrator Tool

Unsupported Tool This Veeam-developed tool is provided as a courtesy and is not supported by Veeam Technical Support. If any issues arise during the usage of this tool, customers are advised to restore from a configuration backup to rever the Veeam Backup & Replication configuration to the last...

multi-OS restore fails on Hyper-V 2008R2

To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replic...

No updates from gateway servers

Challenge No data come from the gateway servers. The Svc.VeeamGateSvc.log on the Gateway server default path C:\ProgramData\Veeam\Backup contains the following entry: Failed to establish target connection to endpoint: xxx.xxx.xxx.xxx:9999 where xxx.xxx.xxx.xxx points to the Veeam Managed Backup...

SureBackup Fails After MS Update KB3139914

Challenge SureBackup script tests fail as seen below: Info SureBackup VMNAME ScriptTests Begin 'Predefined script 1: name DNS Server, starting...' Error Failed to create process with net logon ERRORENVVARNOTFOUND System.Exception This is the DNS Script test specifically. The various script tests...

Topology construction failing due to a NullReferenceException

Challenge Management Pack fails to build the environmental topology. The vmspi.log default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log contains the following entries: + System.NullReferenceException: Object reference not set to an instance of a...

Backup to Data Domain fails with “Error: calling system(), returns nonzero. Err: 5040 Failed to connect to storage.”

Challenge During the "preparing storage for backup" phase of a Veeam backup job to a Data Domain, the job fails, displaying the following error message: Error: calling system, returns nonzero. Err: 5040 Failed to connect to storage Cause The Data Domain chooses to use a different NIC than...

The tasks array included at least one null element

Challenge Management Pack fails to display a segment of the environmental topology or a portion of performance information. The vmspi.log default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log contains the following entries: + VP038 buildInventory...

Console Error - Failed to connect to Veeam Backup & Replication Server

Challenge When attempting to connect to the Veeam Backup & Replication server using the console, the connection fails with one of the following errors: Failed to connect to the Veeam Backup & Replication server: No connection could be made because the target machine actively refused it :9392 Fail...

Backup jobs stop working with NetApp SteelStore Cloud Integrated storage after upgrading to Veeam version 9

Challenge Aafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job logs: " Error File not found. File name: \\PathToShare\BackupFolder\JobName.vbm" The NetApp log...

Release Notes for Veeam Management Pack 8.0 Update 2

Challenge Release Notes for Veeam Management Pack 8.0 Update 2. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

How to Export SQL Logs

Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...

Adding DDboost repository results in error 5049 or 5037

When attempting to add an EMC Data Domain repository, one of the following errors is received:Illegal operation. Err: 5037Failed to connect to '\datadomain'.ORUnable to connect to Data Domain...

Task fails with error: Application is Shutting Down

Challenge Jobs of any type fail with the error, "Application is shutting down." For example: Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method DataTransfer.SyncDisk Copy BackupSynthesizedStorageToTape...

Restoring Domain Controller from an Application-Aware backup

Article Applicability The details discussed in this article are related only to Domain Controllers that are not virtual machines in a Hyper-V environment. In Hyper-V environments, Domain Controller VMs are not modified to change the boot method during restore because the HV Integration Tools noti...

Configuring a SQL staging server to a Veeam Explorer gives “error: 25”

Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...

Release Notes for Veeam ONE 9.0 Update 1

Challenge Release Notes for Veeam ONE 9.0 Update 1 Cause Please confirm you are running Veeam ONE 9 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 9.0.0.xxx. After upgrading, your version build will be 9.0.0.2088. Thi...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DATABASE

Challenge A SQL Server Transaction Log Backup task fails with the error: Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DBNAME Copy Cause This error occurs because the collected transaction logs do not match the existing backup of the server. The most...

Transaction Log Truncation Failure for MSSQL Instances on Shared VHDX

Challenge When attempting to run a backup job for a Microsoft SQL Server that is in either a SQL Server Failover Cluster or AlwaysOn Failover Cluster with a shared VHDX, the backup job reports the warning: Failed to truncate transaction logs for SQL instances: . Possible reasons: lack of...

Failback That Was Canceled or Failed Results in CID Mismatch

Challenge In rare situations, if a VMware Replication Failback to Original VM fails or is canceled, the original VM may be left in a 'consolidation needed' state and cannot be powered on or consolidated because of errors such as: The parent virtual disk has been modified since the child was creat...

How to Collect SQL Logs for Deadlock

Challenge To gather logs for SQL Deadlock troubleshooting. Cause Database actions can, in certain circumstances, cause deadlock issues. Solution Using SQL Server Management Studio Tools SSMS perform the following: 1. Connect to the Veeam Backup & Replication configuration database. 2. Expand...

How to Exclude Microsoft SQL Databases from Application-Aware Processing

Purpose This article documents how to exclude a Microsoft SQL Database from being processed by Application-Aware Processing. Limitations and Considerations Excluding a database from Application-Aware Processing only means it will not be processed as part of the VSS snapshot operation, and the...

How to exclude MS SQL Databases from SQL Log backup

Challenge It is necessary to exclude specific databases on one or more Microsoft SQL Server instances from Veeam SQL Transaction Log backup processing. Solution The following registry value is used to exclude databases from SQL Transaction Log backup. The exclusion will take effect during the nex...