Possible Impacts of Removing the Machine Where Veeam Is Installed From a Domain

Purpose This article documents the most common side-effects customers may experience when removing the machine where Veeam Backup & Replication is installed from a domain. Solution Not all of the issues listed below may be experienced. These are all heavily dependent on the configuration of the...

Unable to Add Object Storage With Versioning to Veeam Backup for Microsoft 365

Challenge When adding an Object Storage Repository, the following error occurs: The selected bucket supports blob versioning. Select a bucket with disabled blob versioning. Cause This issue occurs because the cloud storage has Versioning enabled. Starting with Veeam Backup for Microsoft 365 v7,...

Intermittent SAP HANA Log Backup Monitoring Failures

This article documents an error that may occur during an SAP HANA Log Backup. Challenge SAP HANA log backup monitoring fails to detect log backups during monitoring intervals. The following warning message precedes the RPO violation error in the action log for the log backup monitoring job: Curre...

How To Configure Veeam Plug-in for SAP HANA to Support SAP HANA System Replication

Standalone Mode Plugin Deployment Only The configuration option documented in this article is only compatible with Standalone deployments of the SAP HANA Plugin. Managed deployments are not compatible with these modifications. Veeam Backup & Replication 13 Support for SAP HANA System Replication...

How to Re-Initialize Veeam Backup for Salesforce Configuration Database Connection

Purpose This article documents how to change which account Veeam Backup for Salesforce uses to connect to its configuration database. Solution Scenario 1: Change Database Credentials When Existing Connection is Functioning This scenario assumes the current connection to the database is valid and...

Upgrade to Veeam Backup for Microsoft 365 6.0 Fails Due to Invalid Rest Service Certificate

Challenge Attempting to upgrade an existing Veeam Backup for Microsoft 365 installation to version 6.0 fails with the error: Failed to install the product An error occurred. See logs for details. Copy Article Applicability This article is relevant when the following error is found in the...

Veeam Backup for Nutanix AHV Proxy Appliance failure to update to v3

Challenge After installing Veeam Backup & Replication 11a 11.0.1.1261, one or more of the following may occur: An AHV Backup Proxy is listed as Unavailable in the Veeam Backup & Replication console. The AHV Backup Proxy's Web Console dashboard lists the backup server as unavailable. Accessing the...

Veeam ONE version 10/10a impact on VMware vSAN

Challenge The API calls used by Veeam ONE version 10/10a to collect vSAN performance data may impact vSAN health and performance in some environments. Solution Upgrade Veeam ONE to version 11 or later. Starting with Veeam ONE v11, a new collection method was implemented to prevent this issue. Vee...

VSPC 5 fails to collect Monthly License Usage Report from VBR v11a

Article Applicability The issue described in this article is specific to Veeam Service Provider Console v5 without Patch 4 installed. Challenge Monthly License Usage Report cannot be collected from Veeam Backup & Replication servers running version 11a. Cause The license usage data generated by...

Veeam Explorer for Oracle restore fails with: "You have new mail in /var/spool/mail/root"

Challenge Restoring an Oracle Database to a Linux server using Veeam Explorer for Oracle fails with: Error: Wrong SCP response: 1.scp: /root You have new mail in /var/spool/mail/root/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx: No such file or directory Copy Log Example Uploading file Unix mask: 0766,...

Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language

Challenge Export reports sent by Veeam Explorer for Microsoft Exchange are illegible or unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Explorer for Microsoft Exchange uses UTF-16 character encoding, and the issue appears under followi...

Veeam Plug-In for Oracle RMAN Cumulative Patch P20210507

Challenge A backup using the RMAN plug-in fails with the following error: ORA-19511: non RMAN, but media manager or vendor specific failure, error text: Operation is terminated. Copy Cause The failures can happen due to desynchronization between different threads started in different backup...

Release Information for Everpure FlashArray Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Everpure FlashArray Plug-In v2.2.331, ensure that you are running Veeam Backup &...

Using Restore to Microsoft Azure with ExpressRoute or site-to-site VPN connectivity to Azure

Challenge You may use Restore to Microsoft Azure for environments with ExpressRoute or site-to-site VPN connectivity to Azure. When using Azure Restore Proxy Appliance and helper appliances to perform the restore, they must have private IP addresses only. Solution Starting with Veeam Backup &...

Release Notes for Veeam Backup & Replication 10a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 10a. Cause Please confirm that you are running version 9.5 Update 3 build 9.5.0.1536 or later prior to upgrading...

Release Information for Veeam Agent for Oracle Solaris 2.0

Requirements Upgrade from v1 is not supported, clean installation is required. Upgrade from Veeam Agent for Solaris 2.0 RTM build 2.0.0.123 is possible. Please confirm that you are running version 2.0.0.123 or later prior to upgrading. You can check this using veeamconfig --version in Oracle...

Veeam ONE Remote Code Execution Vulnerabilities

Challenge Vulnerabilities in Veeam ONE Agent components residing on Veeam ONE and Veeam Backup & Replication servers allow executing malicious code remotely without authentication. This may lead to gaining control over the target system. Severity : critical CVSS v3 score : 9.8 Cause Veeam ONE Age...

File to tape job significantly slows down due to garbage collection operations

Challenge A file to tape job significantly slows down after some time of processing. The source disks and the Veeam database are under a low load, CPU is not overloaded either. Available RAM on the Veeam server is around 10% or lower. Cause When available RAM on the Veeam server reaches a certain...

How to Create Custom Backup Policy IAM Role

The Backup Policy IAM role is used to run the following backup operations: Enumerating of the resources.Taking EBS snapshots of selected EC2 instances volumes.Creating volumes from snapshots.Attaching...

Veeam Explorer for Microsoft Exchange Error: "Incompatible Veeam Backup for Office 365 server version"

Challenge When attempting to restore data Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business, the following error occurs: Incompatible Veeam Backup for Office 365 server version received: X.X.X.XXX, expected:...

Procedure to migrate a Cloud Connect tenant to vCloud Director

Challenge SPs who have vCloud Director deployed in their infrastructure can expose vCloud Director resources as cloud hosts for tenant VM replicas. This article describes a procedure of migrating existing tenants to vCloud Director. Solution On the Tenant side: 1. Delete all Cloud Backup and...

Restored UEFI-based Windows 2008 R2 SP1 cannot be booted in Hyper-V environment

Challenge After successfully restoring a UEFI-based machine running Server 2008 R2 SP1 to a Hyper-V host, the VM fails to boot. Cause The machine fails to boot due to a machine configuration that conflicts with Hyper-V. For Hyper-V guest Virtual Machines, Server 2008 R2 is only support for use wi...

Dell PowerPath - Veeam Agent for Linux Limitations

Challenge If a Linux server has Dell PowerPath devices attached, all the underlying block devices representing the network paths to the server are skipped from processing. This will result in the error "No objects to backup" or PowerPath devices missing from the backup. If non-PowerPath devices a...

How to Restore from Microsoft Exchange 2007 with Veeam Backup and Replication

Challenge This KB article documents the procedure for restoring Exchange 2007 application items using a Surebackup job with export to PST. Please note that as of April 2017, Microsoft no longer supports Exchange 2007. As such, steps 7 and 8 of this process are no longer supported by Veeam Technic...

Full VM restore to a new Datacenter cause deletion of production VM if the name of recovered VM will match production VM name

Challenge Production VM will be deleted without warning if following conditions are met: 1. Full VM restore to vCenter Datacenter, different from original VM Datacenter, VM was running under. 2. Name of recovering VM coincide with existing VM in production. Cause Based on VmWare architecture, it...

Dell EqualLogic Group Manager throws an error "Request target not found" after successful backup

Challenge After a successful backup of VMs stored on Dell EqualLogic storage especially when the option Allow processing of multiple VMs with a single volume snapshot is enabled you may receive an error in Group Manager "iSCSI login to target 'X.X.X.X:Y' from initiator 'X:X:X:X::Z' failed for...

Cannot find anymore diff area candidates for volume

Challenge Backup or replication of a Windows OS fails. In the Windows event logs of the machine being backed up, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

How to Move Replica Metadata

Purpose This article documents the procedure for moving replica metadata between repositories. While moving the replica metadata is not required when changing which repository a replication job uses, moving the metadata will eliminate the need for a lengthy "calculating disk digest" task after th...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

How to exclude MS SQL Databases from SQL Log backup

Challenge It is necessary to exclude specific databases on one or more Microsoft SQL Server instances from Veeam SQL Transaction Log backup processing. Solution The following registry value is used to exclude databases from SQL Transaction Log backup. The exclusion will take effect during the nex...

Release Notes for Veeam Backup & Replication 8.0 Update 2b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 2b Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.201...

Windows Repository with Data Deduplication error: "The requested operation could not be completed due to a file system limitation"

Article Applicability The error "The requested operation could not be completed due to a file system limitation " can occur for various reasons. This article highlights one possible cause that may occur when a Windows Repository is backed by an NTFS volume that uses Windows Data Deduplication and...

How To Export Windows Event Logs

Purpose When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of...

The user has not been granted the requested logon type on this computer

Challenge Although the nWorks service account has local administrator rights and is a member of the nWorks Enterprise Manager Accounts local group, nWorks Collector and Enterprise Manager cannot be installed, because the installer does not accept the specified service account. The following error...

How to Run Scripts With Veeam One Client

Purpose This article provides additional information about running scripts with Veeam ONE Client. Solution Script Configuration Scripts can be configured for the following action types: As an alarm notification action -- select this option if you want to run a custom script when the alarm is...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

Return argument has an invalid type

Challenge Veeam Backup Enterprise Manager fails to collect data from a Veeam Backup server with the following error: Return argument has an invalid type. The following error can be seen in VeeamBES.log: timestamp Info Reporting data were successfully collected from the server server.local timesta...

SureBackup: A connection attempt failed

Challenge Cause Veeam Backup & Replication is not able to connect to the Virtual Lab and grab network settings from the web server. Solution If you assign a proxy appliance an IP address from the same network where the Veeam B&R server is located, Veeam B&R will automatically add a new route to t...

Backup job fails with error: Insufficient system resources exist to complete the requested service.

Challenge The following entry can be seen in the log file: Client error: Insufficient system resources exist to complete the requested service Cause The error is relayed by Veeam Backup & Replication from the underlying Windows OS. Solution As the underlying Windows OS is reporting this error,...

VSS issue: Retrieving the COM class factory for component with CLSID failed (80070005)

Veeam service account does not have enough privileges to call a COM server application with specified CLSID. As a result, it is not possible to inject the VSS short-life process into the guest OS...

"Specified user does not have permissions to add backup server"

Challenge When attempting to add a Veeam Backup & Replication server to Veeam ONE, the following error occurs: Specified user does not have permissions to add backup server Cause This error occurs when the account used by Veeam ONE to connect to the Veeam Backup & Replication server either does n...

How to Collect Logs from Veeam Appliance Installer

Purpose This article documents how to collect logs from the installer for the Software Appliances included with Veeam Backup & Replication 13 Veeam Software Appliance, Veeam Infrastructure Appliance, and Veeam Hardened Repository Appliance. This procedure may be required if an installation-relate...

File-Level Recovery (FLR) in Veeam Kasten for Kubernetes

Purpose This article documents how to perform enterprise-grade protection and granular recovery of Kubernetes workloads using Veeam Kasten for Kubernetes integrated with Veeam Backup & Replication VBR. It provides step-by-step guidance on creating backup policies, exporting backups to VBR, and...

Backup of Powered-Off VM in Proxmox Fails When HA Status is Stopped

Challenge The backup of a powered-off VM within a Proxmox environment where High Availability HA is enabled but the HA status is Stopped , fails with the error: Failed to perform backup: Failed to connect the NBD server to the hypervisor host. Cause The job fails because the High Availability HA...

After Upgrade Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization Appliance Is Listed as Unavailable

Challenge After the upgrade of Veeam Backup & Replication to version 12.2 and subsequent upgrade of Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to version 5, the Appliance is listed as Unavailable in the Veeam Backup & Replication Console. When this occurs,...

How to Override Volume storageClass During Export

Purpose This article documents how to configure a Veeam Kasten for Kubernetes export parameter to specify the storageClass that is created and used during exports. Solution The ExporterStorageClassName parameter can be used for namespaces that have PersistentVolumeClaims PVCs using a single...

What Data Does Veeam Kasten for Kubernetes Include in the Phone Home Reports

Purpose This article documents what data is included in the phone home reports sent by Veeam Kasten for Kubernetes. Solution The data is divided into the following sections Basic Data Infrastructure Data Run Time Data for Billing Purposes Additional Metrics Profiles Artifact Metrics Basic Data...

Veeam Intelligence Updates

Learn more about Veeam Intelligence for Individual Products Veeam Backup & Replication User Guide Veeam Intelligence Veeam ONE User Guide Veeam Intelligence Veeam Service Provider Console Guide for End Users Veeam Intelligence Purpose This article documents new features, enhancements, and fixes...

How to Expand Backup Heatmap Widget From 12 Hours to 24

Article Applicability This article documents changing the Backup Heatmap time scale in the Analytics Dashboard of the Veeam Backup & Replication Console in version 12.1. Please note that the heatmaps in the view are only available if Veeam ONE is integrated with Veeam Backup & Replication. Purpos...

Release Information for Veeam Backup for Salesforce 2 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 3. Requirements Please confirm that you are running Veeam Backup for Salesforce 2.1 build 2.1.0.4675 or earlier before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade,...