Support Statement - Veeam Software Appliance Customizations

Support Statement Installing additional Linux packages, third-party applications, or changing OS settings other than those that can be controlled via the Veeam Host Management Console on the Veeam Appliances is not supported. Veeam Customer Support cannot provide technical support for appliances...

How to Migrate Veeam Backup for Salesforce off CentOS

Purpose This article documents how to migrate a Veeam Backup for Salesforce VBSF deployment from a machine running CentOS 7 to a machine running a supported Linux distro. Starting in Veeam Backup for Salesforce version 3, CentOS will no longer be supported as a distro for the deployment of Veeam...

How to Configure AWS Application Loadbalancer (ALB) for Veeam Kasten for Kubernetes

Purpose This article provides an example of configuring AWS Application Loadbalancer ALB for accessing the Veeam Kasten for Kubernetes UI. Note: This documentation assumes that the ALB ingress controller has already been installed and configured. Solution What is an ALB An Application Load Balanc...

Debugging Backups with Longhorn CSI

Challenge Veeam Kasten for Kubernetes backup job that doesn't complete while using Longhorn CSI drivers is never-ending even after the proper installation of CSI snapshotter components and controllers. No errors are noticed generally for this issue. The job waits for the volumesnapshot object in...

Release History for Veeam Service Provider Console 8

This release is superseded by Veeam Service Provider Console 8.1. Veeam Service Provider Console 8 Builds 8.0.0.19552 This is a repack of build 8.0.0.19236 that includes an enhanced update to address the critical vulnerability in VSPC. Although our initial patch effectively addressed the primary...

Rescan of Windows Machine in Protection Group Fails With "The network path was not found."

Article Applicability This article addresses situations in which credential-based authentication is used to add a Windows machine to a Veeam Agent for Microsoft Windows protection group. The troubleshooting steps below address connectivity failures that occur when Veeam Backup & Replication...

Nutanix Mine with Veeam - Foundation VM OS Upgrade

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge The Foundation VM of Nutanix Mine...

How to Connect to an Object Storage Repository via Google Cloud Private Access

Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

Cannot edit configuration of VMware VM via ESXi after Instant Recovery from Veeam Agent backup

Challenge When you complete Instant VM Recovery from the Veeam Agent backup, then try to edit the VM configuration via ESXi, the following error occurs: "Enter a disk size which is larger than its original capacity." Then you try to edit the decimal virtual disk size via ESXi, and another error...

Veeam Explorer for Microsoft Exchange Error: "Incompatible Veeam Backup for Office 365 server version"

Challenge When attempting to restore data using Veeam Explorer for Microsoft Exchange, SharePoint, OneDrive for Business, or Teams, the following error occurs: Incompatible Veeam Backup for Office 365 server version received: X.X.X.XXX, expected: Y.Y.Y.YYY. Cause This issue occurs because the...

Support Partners Case Management

Challenge A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization...

All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine

Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...

Packet Capture Use Examples

Intended Audience This article is not intended as a guide to using tshark or tcpdump. Links to the manuals for those products can be found in theMore Information section of this article. This article intends to provide customers with examples of the capture methods used by Veeam Support. There is...

Procedure to split Veeam Backup & Replication Server and Veeam Cloud Connect Server

In the situation where the same Veeam Server is used to serve both Backup and Replication services, and Veeam Cloud Connect, Veeam is requiring service providers to split these two services into two d...

How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...

Time difference between Veeam Monitor server and ESX host is too large.

Challenge When attempting to add a vCenter Server or a standalone host with a different time zone, the operation may fail with the error: Failed to connect to "". Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again. Cause...

Create VSS processing exclusion for vCenter Database

Article Applicability This article is only relevant to environments still using a Windows-based vCenter vSphere 6.7 and older with the vCenter database hosted on a Microsoft SQL Instance. Per VMware's Blog: Reminder: vSphere 6.5/6.7 End of General Support The End of General Support for vSphere 6....

An application-specific permission settings prevent COM Server application from running locally

The nworks discovery is not working and topology is not created. User does not get ‘SVDISC’ messages, but they get the following message instead: "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID and APPID to the user NT...

Unstructured Data Backup from Google Cloud Storage fails with a Bad Request error

Challenge An Unstructured Data Backup of data from Google Cloud Storage added to Veeam Backup & Replication as an S3-Compatible Object Storage data source fails with the following error: Failed to perform object backup Error: Agent: Failed to process method NasMaster.ExecuteBackupProcessor: Faile...

Service Provider Migration to Unified Veeam Data Cloud FAQ

Below are the most commonly asked questions. What is changing with my Veeam Data Cloud for Microsoft 365 experience? Veeam is transitioning Veeam Cloud Service Providers VCSPs and their customers to Veeam Data Cloud, a unified multi-workload interface. This new experience allows you to manage...

Migrating Veeam Kasten for Kubernetes to the Red Hat Certified Operators Catalog

Challenge One or more of the following symptoms may be observed in a Red Hat OpenShift environment running Veeam Kasten for Kubernetes : Upgrades are no longer available for the Veeam Kasten operator installed from the Red Hat Operator Marketplace catalog. Veeam Kasten Enterprise - Term or Veeam...

How to Configure NFSv4 on IBM AIX

Purpose This article documents steps to enable NFSv4 on IBM AIX to enable backup mount support for Veeam Agent for IBM AIX introduced with Veeam Backup & Replication 13. Solution Part 1: Configure the Host Resolution 1. Open the /etc/netsvc.conf file. 2. Ensure that the hosts parameter is set to...

How to Install and Configure PgBouncer for Veeam Backup for Microsoft 365

PgBouncer must not be deployed on the machine where Veeam Backup for Microsoft 365 is installed. This article is intended only for deployments where the PostgreSQL Instance used by Veeam Backup for Microsoft 365 is hosted on its own dedicated server. For deployments of Veeam Backup for Microsoft...

Oracle Linux VM Restored to Azure Fails to Boot

Challenge After restoring a VM to Azure that ran Oracle Linux, that VM fails to boot. Cause Some Oracle Linux deployments may not include the Hyper-V-related UEK Unbreakable Enterprise Kernel modules, such as: hvvmbus hvstorvsc hvutils hvnetvsc When these modules are missing, issues can occur...

How to Make Veeam Kasten for Kubernetes Grafana Pod rootless

Purpose This article explains how to disable init-container in k10-grafana to run it as rootless. Cause Veeam Kasten for Kubernetes installation provides an instance of Grafana that is deployed automatically and can be used to query metrics from Kasten's Prometheus instance. This grafana pod is r...

Report Generation Fails with "lookup prometheus-server-exp: no such host"

Challenge After enabling Veeam Kasten for Kubernetes reports, reports are not generated. When running an on-demand report policy, the following error message is observed within the executor logs: "message":"Post "http://prometheus-server-exp:80/k10/prometheus/api/v1/query": dial tcp: lookup...

How to Override Volume storageClass During Export

Purpose This article documents how to configure a Veeam Kasten for Kubernetes export parameter to specify the storageClass that is created and used during exports. Solution The ExporterStorageClassName parameter can be used for namespaces that have PersistentVolumeClaims PVCs using a single...

Explorer for Microsoft Teams: "System event messages are unsupported."

Challenge When exploring Teams channel messages, some messages are listed with an empty Author and Subject value. Attempting to preview one of these messages causes the following warning to be displayed: System event messages are unsupported. Cause This warning occurs because system messages cann...

How to Customize Retention Options in Drop-Down for Copy Backup, Export Backup, and VeeamZIP

Purpose This article documents how to customize the retention options that are available when configuring the following tasks: Copy Backup Export Backup VeeamZIP Copy Backup Export Backup VeeamZIP Solution The custom retention options are loaded by the Veeam Backup Service during startup of the...

Validator CLI Tool Fails to Process VMs in Per-machine backup with separate metadata files

Challenge When attempting to use the Veeam Backup Validator command-line tool to validate the VMs contained within a job that was using the Per-machine backup with separate metadata files aka True Per-VM backup chain format, the Veeam Backup Validator tool throws the error: Cannot find last point...

VMware Cloud Director 10.5 Partial Compatibility Patch

Intended Audience This hotfix is intended for customers who upgraded to VMware Cloud Director 10.5 and found that backup operations were impacted. Customers who have not yet upgraded to VMware Cloud Director 10.5 are advised to wait for full Cloud Director 10.5 support, which will be available in...

Backup of Microsoft Teams Fails With: Object reference not set to an instance of an object

Challenge Backup of Microsoft Teams in Veeam Backup for Microsoft 365 fails with the following error: Error: Object reference not set to an instance of an object. Copy Cause This issue is related to recent changes in the response syntax of the Microsoft Graph API to a specific request that Veeam...

Quantum DXi Storage With Firmware 3.x Does Not Work with Veeam Backup & Replication 12

Challenge When attempting to add Quantum DXi storage with firmware 3.x to Veeam Backup & Replication, the following error is shown: Failed to StartAgent: Failed to construct ClientAgentProtocol. If the Quantum DXi storage was added to Veeam Backup & Replication prior to upgrading to Veeam Backup ...

Application-Aware Processing Tasks Fail in a Kerberos-Only Environment After Upgrading to Veeam Backup & Replication 12

Challenge If you use persistent agents for guest OS processing in a Kerberos-only environment, after upgrading to Veeam Backup & Replication 12, some backup jobs may fail with the error: Failed to connect to guest agent, failing over to guest agent through VIX Failed to connect to guest agent...

Veeam Agent for Linux crash with null pointer dereference on 5.9+ kernels

Article Applicability This article is relevant only to Veeam Agent for Linux build 5.0.2.4567. The issue discussed in this article is resolved in Veeam Agent for Linux 6 with the blksnap kernel module. Challenge Symptom Shortly after Veeam Agent for Linux creates a veeamsnap snapshot, the system...

VSPC 5 fails to collect Monthly License Usage Report from VBR v11a

Article Applicability The issue described in this article is specific to Veeam Service Provider Console v5 without Patch 4 installed. Challenge Monthly License Usage Report cannot be collected from Veeam Backup & Replication servers running version 11a. Cause The license usage data generated by...

"No destination network for IP address" error during SureBackup

Challenge A Surebackup job fails with the error: Error: No destination network for IP address When selecting the individual server from the VM list in the status window, the following error is seen: Results: no destination network for IP address Error: No destination network for IP address Cause...

ESXi firewall changes required to process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor

Challenge To process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor, adjustments may have to be to the ESXi firewall settings. The process outlined below applies to all HyperFlex clusters running HX Data Platform 3.0 or later. Solution Before you add the HyperFlex Cluster into...

Additional Information on “Cost Estimation” in Veeam Plug-In for AWS

Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...

Antivirus Exclusions for Veeam Service Provider Console

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

Your service provider has implemented backup files protection against deletion by an insider for this cloud repository.

Intended Audience Keep in mind that the structure and message of this article are written assuming the reader is a Veeam Cloud Service Provider. Challenge A tenant's backup copy job with GFS disabled displays the following warning when targeting a Cloud Repository provided by a Veeam Cloud Servic...

Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

Veeam Explorer for SQL (VESQL): Unable to pass current account's context to the mount server

Challenge When attempting to restore a database using Veeam Explorer for Microsoft SQL Server with the "Use current account" option, the following error occurs: Access is denied: unable to pass current account's context to the mount server, please supply credentials and try again. Cause Veeam...

vSphere 6.5 backup/replication jobs hang

Challenge vSphere 6.5 backup/replication jobs may hang forever if you're using Windows Server 2008 R2 or Windows 7 backup proxies. Agent…Source.log files contain lines similar to the following: 16.01.2017 16:16:08 vdl| Loading VDDK library. Version: 6.5, directory: 'C:\Program Files...

Virtual disk size is not a multiple of 1KB

Challenge Backup Copy job fails with the error: Error: Virtual disk size is not a multiple of 1KB. Copy Cause This most often occurs as a result of a P2V conversion. Solution Review the disk of the VM that failed and check for any disks which are not a whole number. This most often presents as a ...

Connection forcibly closed by remote host

Challenge While a job is processing, a job may intermittently fail while sending data from the source proxy to the target proxy/repository server with: srv| ERR |Server session thread has failed. srv| |An existing connection was forcibly closed by the remote host Cause This is related to a...

List of Security Fixes and Improvements in Veeam Plug-in for HPE Morpheus VM Essentials

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Plug-in for HPE Morpheus VM Essentials. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between...

Resolved OS-Level Vulnerabilities for Veeam Appliances

Purpose This article was created to help customers and security officers easily identify and confirm whether known, public vulnerabilities have been resolved within the underlying Linux-based operating system of the Veeam Software Appliance and Veeam Infrastructure Appliance. Veeam JeOS Just Enou...

Build Numbers and Versions of Veeam Plug-In for Sangfor aSV

This KB article lists all versions of the Veeam Plug-In for Sangfor aSV and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Sangfor aSV 1 Releases Veeam Plug-In for Sangfor aSV 1.0 Included withVeeam Backup & Replication 13.1 |...

Release Information for Veeam Plug-In for Google Cloud 7.0.1

Requirements Please confirm that you are running version Veeam Plug-In for Google Cloud 7 build 7.0.0.47 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. Release Information 7.0.1....