SCVMM Server Component Upgrade Fails After Upgrading to Veeam Backup & Replication 13

Challenge After upgrading Veeam Backup & Replication to version 13, attempts to upgrade the remote components on a highly available System Center Virtual Machine Manager SCVMM management server using the Veeam Backup & Replication Console fail with the following error: Failed to create persistent...

SureBackup Job Displays Error "PowerShell is not installed on this computer."

Challenge A Veeam Backup & Replication 12.x SureBackup job, utilizing a PowerShell script as part of testing, fails with the error: SureBackup JobName ScriptTests End 'Custom script 1: name $scriptName, failed - PowerShell is not installed on this computer ' Cause This issue occurs for machines...

Release Information for Veeam ONE 13 Patch 1

Veeam ONE 13 Releases 13.0.2.6723 2026-05-27 What's New New Features and Improvements Suspicious Incremental Backup Size Alarm -- Extended Platform Support The Suspicious Incremental Backup Size alarm now covers all platforms supported in Veeam ONE v13, including Proxmox VE, oVirt KVM Oracle Linu...

Backup of Powered-Off VM in Proxmox Fails When HA Status is Stopped

Challenge The backup of a powered-off VM within a Proxmox environment where High Availability HA is enabled but the HA status is Stopped , fails with the error: Failed to perform backup: Failed to connect the NBD server to the hypervisor host. Cause The job fails because the High Availability HA...

After Upgrade Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization Appliance Is Listed as Unavailable

Challenge After the upgrade of Veeam Backup & Replication to version 12.2 and subsequent upgrade of Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to version 5, the Appliance is listed as Unavailable in the Veeam Backup & Replication Console. When this occurs,...

How to Configure Veeam Kasten for Kubernetes Dashboard to Use a New Certificate

Purpose This article documents how to troubleshoot and replace the certificate used by the Veeam Kasten for Kubernetes Dashboard. Scenario Example The Veeam Kasten for Kubernetes Dashboard becomes inaccessible due to an expired certificate, resulting in an HTTP ERROR 401 , indicating a lack of...

Veeam Kasten for Kubernetes - vSphere Block Mode Exports Failure With Error 14009

Challenge During vSphere block mode export, in certain situations, it might be observed that the folders/objects get created in the storage bucket. However, the export job remains stuck, and the following error message is seen in the debug logs: "Open virtual disk file failed. The error code is...

How to Configure AWS Application Loadbalancer (ALB) for Veeam Kasten for Kubernetes

Purpose This article provides an example of configuring AWS Application Loadbalancer ALB for accessing the Veeam Kasten for Kubernetes UI. Note: This documentation assumes that the ALB ingress controller has already been installed and configured. Solution What is an ALB An Application Load Balanc...

Explorer for Microsoft Teams: "System event messages are unsupported."

Challenge When exploring Teams channel messages, some messages are listed with an empty Author and Subject value. Attempting to preview one of these messages causes the following warning to be displayed: System event messages are unsupported. Cause This warning occurs because system messages cann...

Guest File Restore from Backup of Linux on Power Machine Fails to Mount

Challenge When restoring files and folders from a Veeam Agent for Linux backup of a Linux on Power machine that was using the BTRFS filesystem, if a temporary helper appliance or non-Linux on Power machine is used, the mount operation step of the restore will fail with: Fuse mount failed: Failed ...

Veeam Data Cloud for Microsoft 365 Release Information and Build Numbers

These release notes apply to the original Veeam Data Cloud for Microsoft 365 platform, which is now in maintenance mode. Maintenance and stability updates will continue to be delivered, but no new features are planned. As a result, the release notes in this article will no longer be updated...

How to Expand Backup Heatmap Widget From 12 Hours to 24

Article Applicability This article documents changing the Backup Heatmap time scale in the Analytics Dashboard of the Veeam Backup & Replication Console in version 12.1. Please note that the heatmaps in the view are only available if Veeam ONE is integrated with Veeam Backup & Replication. Purpos...

Release History for Veeam Service Provider Console 8

This release is superseded by Veeam Service Provider Console 8.1. Veeam Service Provider Console 8 Builds 8.0.0.19552 This is a repack of build 8.0.0.19236 that includes an enhanced update to address the critical vulnerability in VSPC. Although our initial patch effectively addressed the primary...

ORA-27515 Error During Managed Application Backup Policy Run

Challenge Running a managed backup policy with Veeam Plugin for Oracle RMAN results in job failure: Failed to execute plug-in manager command: RMAN-03002: failure of backup command at 07/13/2023 Plugin logs /tmp/veeampluginlogs and database trace files reference ORA-27515 error: $ grep ORA-27515...

Backup of Microsoft Teams Fails With: Object reference not set to an instance of an object

Challenge Backup of Microsoft Teams in Veeam Backup for Microsoft 365 fails with the following error: Error: Object reference not set to an instance of an object. Copy Cause This issue is related to recent changes in the response syntax of the Microsoft Graph API to a specific request that Veeam...

Application-Aware Processing Tasks Fail in a Kerberos-Only Environment After Upgrading to Veeam Backup & Replication 12

Challenge If you use persistent agents for guest OS processing in a Kerberos-only environment, after upgrading to Veeam Backup & Replication 12, some backup jobs may fail with the error: Failed to connect to guest agent, failing over to guest agent through VIX Failed to connect to guest agent...

OneNote File Remains in an Archive State After Saving From Backup

Challenge After using the Save document function to save a OneNote Notebook as a file, attempting to open the resulting .onepkg file using on-premises OneNote, most notably in OneNote 2016 and OneNote 2019, the following warning is observed: This section can't be edited because it's in an archive...

How to Re-Initialize Veeam Backup for Salesforce Configuration Database Connection

Purpose This article documents how to change which account Veeam Backup for Salesforce uses to connect to its configuration database. Solution Scenario 1: Change Database Credentials When Existing Connection is Functioning This scenario assumes the current connection to the database is valid and...

Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language

Challenge Export reports sent by Veeam Explorer for Microsoft Exchange are illegible or unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Explorer for Microsoft Exchange uses UTF-16 character encoding, and the issue appears under followi...

GPG error: The following signatures were invalid: KEYEXPIRED

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge For the products of specific versio...

How to Attach a File Larger Than 5GB to a Support Case

Purpose This article documents how to attach an individual file to a case larger than the My Account portal's 5GB per file limit. Solution Option 1: Use SFTP Files larger than 5GB may be uploaded to a support case via SFTP. More information on SFTP can be found here: https://www.veeam.com/kb1661...

General HCI Storage & Veeam CDP support status

Veeam CDP supports the following HCI Storage systems: HPE dHCI HPE Simplivity NetApp HCI Cisco HyperFlex requirements see KB4093 Nutanix AOS with VMware vSphere If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To...

Release Information for Veeam Agent for Oracle Solaris 2.0

Requirements Upgrade from v1 is not supported, clean installation is required. Upgrade from Veeam Agent for Solaris 2.0 RTM build 2.0.0.123 is possible. Please confirm that you are running version 2.0.0.123 or later prior to upgrading. You can check this using veeamconfig --version in Oracle...

How to Reset Password in Veeam Plug-In for Microsoft Azure Appliance

Purpose This article documents methods to reset the password of the Veeam Plug-In for Microsoft Azure service account. Solution Reset Password via The Microsoft Azure portal 1. Open the Microsoft Azure portal. 2. Log in using your Microsoft Azure credentials. 3. Select the virtual machine with...

Veeam ONE Remote Code Execution Vulnerabilities

Challenge Vulnerabilities in Veeam ONE Agent components residing on Veeam ONE and Veeam Backup & Replication servers allow executing malicious code remotely without authentication. This may lead to gaining control over the target system. Severity : critical CVSS v3 score : 9.8 Cause Veeam ONE Age...

Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

How to Use Multiple Backup Repositories Pointing to a Single Catalyst Store

Article Applicability This article applies to Veeam Backup & Replication 13.0 and earlier. Beginning with Veeam Backup & Replication 13.1, multiple backup repositories sharing a single HPE StoreOnce Catalyst Store can be created, edited, and rescanned directly in the Veeam Backup & Replication...

Migrating VAO 1.0 Deployment to Version 2.0

Challenge Upgrade of Veeam Availability Orchestrator to version 2.0 is not supported. However, you have an option to migrate your VAO 1.0 configuration to version 2.0 with minimal downtime. This KB article briefly describes architectural changes introduced in 2.0 version and provides step-by-step...

Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring

Challenge Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring. Cause Veeam Support has received quite enough customer feedback on issues related to MP for Veeam Backup & Replication provided as part of Veeam Management Pack for System Center. For example,...

Restored UEFI-based Windows 2008 R2 SP1 cannot be booted in Hyper-V environment

Challenge After successfully restoring a UEFI-based machine running Server 2008 R2 SP1 to a Hyper-V host, the VM fails to boot. Cause The machine fails to boot due to a machine configuration that conflicts with Hyper-V. For Hyper-V guest Virtual Machines, Server 2008 R2 is only support for use wi...

"Failed to detach SCSI lun" errors in vSphere after finishing Instant Recovery or File-level restore from storage snapshots

Challenge You might see "Failed to detach SCSI lun" errors in vSphere during the unexport phase when restoring items file-level restore from storage snapshot or doing an Instant Recovery from storage snapshot because of certain VMware behaviour. Both types of the restores include a step when...

Red Hat Enterprise Linux kernel 2.6.32-754.6.3 is not supported by Veeam Agent for Linux

Challenge Veeam Agent for Linux may cause an operating system crash on machines running Red Hat Enterprise Linux RHEL or its derivatives CentOS, Oracle Linux with Linux kernel version 2.6.32-754.6.3.el6 update RHSA-2018:2846. Cause Veeamsnap, Agent for Linux kernel module is not compatible with...

Dell PowerPath - Veeam Agent for Linux Limitations

Challenge If a Linux server has Dell PowerPath devices attached, all the underlying block devices representing the network paths to the server are skipped from processing. This will result in the error "No objects to backup" or PowerPath devices missing from the backup. If non-PowerPath devices a...

vCenter tags collection/assignment using PowerCLI tool

Challenge In some cases, Veeam ONE cannot collect or assign vCenter tags properly on vCenter 5.x versions. You can identify the issue by the following error messages in the Veeam ONE Reporter log files: Failed to execute SOAP command "CInvSvcCreateCategory". Inventory Service was not created. Can...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"

Purpose This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable. Solution Ensure the Collectors are connected to the vCenter On the Collector server, confirm that the 'Veea...

Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

Backup jobs stop working with NetApp SteelStore Cloud Integrated storage after upgrading to Veeam version 9

Challenge Aafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job logs: " Error File not found. File name: \\PathToShare\BackupFolder\JobName.vbm" The NetApp log...

Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

The negotiation of encryption algorithm is failed

Challenge When trying to restore files from a Veeam appliance to the original location using Other OS restore, the following error is received: "The negotiation of encryption algorithm is failed" Cause Between Linux flavors, certain Ciphers may be enabled or disabled by default or by local policy...

Cannot find VM in the backup file specified for seeding

Challenge A replication job with seeding enabled fails with any of the following errors: Failed to create processing task for VM Error: VM VM not found in backup for initial sync !Screenshot of Failed to create processing task for VM VM Error: VM \VM\ not found in backup for initial sync...

Free ESXi for VMware is not supported

Challenge A job fails with the error: Your Veeam Backup license does not allow processing of free ESXi. Copy Cause As detailed in the Platform Support page of the User Guide: Free ESXi is not supported. Veeam Backup & Replication leverages vSphere and vStorage APIs that VMware disables in free...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

Return argument has an invalid type

Challenge Veeam Backup Enterprise Manager fails to collect data from a Veeam Backup server with the following error: Return argument has an invalid type. The following error can be seen in VeeamBES.log: timestamp Info Reporting data were successfully collected from the server server.local timesta...

Domain Controller starts up in Safe Mode

Challenge After restoring a Domain Controller, it appears to get stuck in safe mode. Cause When restoring a Domain Controller from a backup, the DC will enter Directory Services Restore Mode DSRM during the first boot. It should reboot on its own into a non-authoritative state after a short time...

There are no more endpoints available from the endpoint mapper server

Challenge A Backup job with Application-Aware Processing enabled fails with the error: There are no more endpoints available from the endpoint mapper server Cause The error is being relayed by Veeam Backup & Replication from the Guest OS. RPC is not functioning correctly. Solution Before running ...

Backup job fails with error: Insufficient system resources exist to complete the requested service.

Challenge The following entry can be seen in the log file: Client error: Insufficient system resources exist to complete the requested service Cause The error is relayed by Veeam Backup & Replication from the underlying Windows OS. Solution As the underlying Windows OS is reporting this error,...

List of Security Fixes and Improvements in Veeam Kasten for Kubernetes

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Kasten for Kubernetes. This article aims to provide our customers' security and compliance teams with detailed information on security improvements. Full product release notes...

How to register Veeam Data Cloud Vault in Veeam Backup for Microsoft Azure

Article Applicability This article is specifically for Veeam Backup for Microsoft Azure v8. With the release ofVeeam Backup for Microsoft Azure v8.1, the process for adding Veeam Data Cloud Vault as a repository has been fully integrated. Purpose This article documents the procedure for registeri...

"SharePoint Server backup is not configured for this organization."

Challenge A SharePoint backup job in Veeam Data Cloud for Microsoft 365 fails with the following error: SharePoint Server backup is not configured for this organization. Note: This error occurs despite SharePoint being correctly configured in Microsoft 365. Cause The issue occurs for specific...