CANNOT_EXECUTE_FLOW_TRIGGER. You or your organization has exceeded the maximum limit for this feature.

Challenge When performing a restore involving multiple records, one or more records fail to be restored with the following Salesforce error message: CANNOTEXECUTEFLOWTRIGGER. You or your organization has exceeded the maximum limit for this feature. Error ID: XXX-XXX XXX organization has exceeded...

How to Manually Update Veeam Backup Agent Deployment Packages on Veeam Service Provider Console Server

When the Veeam Service Provider Console server does not have internet access it is unable to download the latest deployment packages for Veeam Backup Agents i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for Mac from the Veeam Installation Server...

How to Attach a File Larger Than 5GB to a Support Case

Purpose This article documents how to attach an individual file to a case larger than the My Account portal's 5GB per file limit. Solution Option 1: Use SFTP Files larger than 5GB may be uploaded to a support case via SFTP. More information on SFTP can be found here: https://www.veeam.com/kb1661...

Veeam Agent for Microsoft Windows Job Displays the Warning: "Disk is running low on free space"

Challenge A Veeam Agent for Microsoft Windows backup job lists the warning: Disk is running low on free space Copy Log Example C:\ProgramData\Veeam\Endpoint\jobname \Job.jobname.Backup.log Info EpFreeSpaceHelper Volume 'New Volume D:', isSystem=False length is 10718543872 bytes. Free space...

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Challenge Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Us...

Zip Slip Vulnerability

Challenge Veeam is aware of the Zip Slip Vulnerability, which affects jobs with the guest file system indexing option enabled. Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP decompression algorithm implementations that affects thousands of software products across many...

Unable to Delete Credentials

Challenge When attempting to delete credentials from the credentials manager, a message box states: Unable to delete credentials because they are currently in use. See details for more info. Cause You cannot delete a record that is already used for any component in the backup infrastructure...

Veeam VM Migrator Tool

Unsupported Tool This Veeam-developed tool is provided as a courtesy and is not supported by Veeam Technical Support. If any issues arise during the usage of this tool, customers are advised to restore from a configuration backup to rever the Veeam Backup & Replication configuration to the last...

How to install a standalone Veeam Report Viewer

Purpose You need to install a standalone Veeam Report Viewer to view offline reports. Solution There are several options to install Veeam Report Viewer: Veeam ONE ISO file : You can start Veeam Report Viewer setup from the ISO file: VeeamONE10.0.0.750.iso\Redistr\ReportViewer.msi. Veeam ONE...

Standalone Veeam Agent for Unix Fails to Connect to Veeam Backup Server After Certificate Changed Twice

Challenge Veeam Agent for IBM AIX or Veeam Agent for Oracle Solaris operating in standalone mode is unable to connect to its configured Veeam Backup Server. Backup jobs fail to start, and attempts to resynchronize or edit the connection fail with the following error: Self-signed certificate This...

Granular sudo Permissions Required for Management of Linux-base Tape Server

Purpose This article provides an example of a granular 'sudo' configuration for the Linux account that Veeam Backup & Replication will use when managing a Linux-based Tape Server. Solution The Linux user account used by Veeam Backup & Replication to connect to the Linux-based Tape Server use the...

Adding Linux Server Without Elevation: "Installing Installer service Error"

Challenge When adding a Linux Server to Veeam Backup & Replication using a non-root account and not enabling the "Elevate account privileges automatically" option, the following error is shown: RPM-based Linux distributions Installing Installer service Error: Error: error: can't create transactio...

Veeam Install Error - "Selected ... port is not available."

Challenge During the initial installation of Veeam applications, the install wizard has a page where service ports may be specified. When moving to the next page of the install wizard, an error may be displayed regarding a Selected port not being available. Expand each Veeam product name below fo...

How to configure registry settings for Microsoft Azure Data Box device

Reference Article This article is referenced by the Veeam Backup & Replication User Guide. Adding Azure Data Box Storage: Before You Begin Before you add Microsoft Azure Data Box to the Veeam Backup & Replication backup infrastructure, create the following registry key on Veeam Backup Server: Key...

Preferred Network Rule for Hyper-V Host Not Using IP Specified

Challenge Backup network traffic does not use the NICs associated with IPs configured within the preferred network rules for a Microsoft Hyper-V Host. Cause This can occur because, by default, Veeam Backup & Replication stores only the IP addresses for Hyper-V hosts that DNS provides. Solution To...

Can't delete replica when it is being processed.

Challenge Replication job fails with error: Can't delete replica when it is being processed. Cause If a replication job failed before the replica VM is fully created, the job may fail attempting to delete the VM as part of an undo operation on the failed run. Solution This issue can generally be...

Tips for Advanced Scheduling

Purpose This article provides information about advanced scheduling techniques in Veeam Backup & Replication. Solution Scenario 1: Granular Scheduling This advanced scheduling technique allows for a job to be scheduled to run at different times each day. By configuring the job to run "Periodicall...

Time difference between Veeam Monitor server and ESX host is too large.

Challenge When attempting to add a vCenter Server or a standalone host with a different time zone, the operation may fail with the error: Failed to connect to "". Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again. Cause...

"Specified user does not have permissions to add backup server"

Challenge When attempting to add a Veeam Backup & Replication server to Veeam ONE, the following error occurs: Specified user does not have permissions to add backup server Cause This error occurs when the account used by Veeam ONE to connect to the Veeam Backup & Replication server either does n...

How to Register a Service Provider’s Veeam Data Cloud Vault on a Tenant's VBR Server

Legacy Functionality This article explains a method relevant only to Veeam Backup& Replication 13.0.1.1071 and older. Starting in Veeam Backup & Replication 13.0.1.2067, the backup server authorization now communicates directly with Veeam Data Cloud VDC, removing the need to be a License Admin...

Hyper-V SureBackup Task Failure: "VM was created with the later version of Hyper-V than the one installed on host"

Challenge A task within a SureBackup job for a Hyper-V environment fails with the error: Error: VM was created with the later version of Hyper-V than the one installed on host Cause This error occurs when the Virtual Lab in use by the SureBackup job is located on a host that is running a version ...

Linux Hardened Repository Unable to Update Immutability or Remove Restore Points due to SGID

Article Applicability The errors in this article may occur for other reasons, this article is specifically relevant to a situation in which these errors occur because the folder where the backup files are stored has an SGID Set-Group ID configured. Example: backupsvc@rhel9$ ls -l total 1 drwxr-s...

Impact of Microsoft EWS Deprecation on Microsoft Teams backup

Challenge Due to a recent change deprecating an earlier API EWS, backups of Microsoft Teams may complete with a "Success" status, while no new channel posts were backed up. Solution As it was announced before, Microsoft is deprecating the ability for EWS APIs to access the TeamsMessagesData folde...

After updating Veeam Backup & Replication, Mine repository fails to update

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge After installing an update to Veeam...

Release Notes for Veeam Backup & Replication 11 Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running V11 GA build 11.0.0.837 of any earlier patch level prior to installing this update. You can check this under Help |...

Veeam ONE XML External Entity Processing vulnerabilities

Challenge XML External Entity Processing vulnerabilities in Veeam ONE Reporter make possible to read arbitrary files without authentication. Severity : critical CVSS v3 score : 7.5 Cause Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send...

Additional Information on “Cost Estimation” in Veeam Backup for AWS

Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs. For this KB to be applicable the following errors must be found within the CatalogSe...

How to Use Windows Management Instrumentation (WMI) Tester [WBEMTest] to Test WMI Connectivity

Purpose This article documents how to use Windows Management Instrumentation WMI Tester WBEMTest to test connectivity, which can assist in troubleshooting and isolating WMI-related issues with Veeam products. Solution Opening Windows Management Instrumentation WMI Tester 1. Open a Run prompt. Pre...

Cannot find VM in the backup file specified for seeding

Challenge A replication job with seeding enabled fails with any of the following errors: Failed to create processing task for VM Error: VM VM not found in backup for initial sync !Screenshot of Failed to create processing task for VM VM Error: VM \VM\ not found in backup for initial sync...

Replication Job Failure - Error "A general system error occurred: @&!*@*@(msg.fileio.generic)"

Challenge A replication job fails to run and fails with the following error message reported: A general system error occurred: @&!@@msg.fileio.generic Cause This message is most often caused by the destination datastore being low on space. Solution To resolve: 1. Manually remove older...

How to Migrate Veeam ONE Deployment

Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...

Veeam ONE Monitor SNMP MIBs

Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...

An application-specific permission settings prevent COM Server application from running locally

The nworks discovery is not working and topology is not created. User does not get ‘SVDISC’ messages, but they get the following message instead: "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID and APPID to the user NT...

Veeam Management Pack for Microsoft System Center / Veeam Backup & Replication 13 Compatibility

Article Applicability The patch on this article only enables monitoring of Windows-based Veeam Backup & Replication 13.x deployments. Veeam Management Pack for Microsoft System Center 9a does not support monitoring Veeam Software Appliance. Challenge After Veeam Backup & Replication is upgraded t...

Data Import for Veeam Data Cloud for Salesforce

Purpose This article explains the Data Import feature in Veeam Data Cloud for Salesforce VDCSF: what it does, which sources it currently supports, and how to prepare data for importation. This article is a feature summary only. Full procedural documentation can be found in the VDCSF User Guide...

Oracle Linux VM Restored to Azure Fails to Boot

Challenge After restoring a VM to Azure that ran Oracle Linux, that VM fails to boot. Cause Some Oracle Linux deployments may not include the Hyper-V-related UEK Unbreakable Enterprise Kernel modules, such as: hvvmbus hvstorvsc hvutils hvnetvsc When these modules are missing, issues can occur...

Veeam My Account Portal - MFA Guide

Veeam Data Cloud MFA Requirements As of July 7, 2026, logging in to Veeam Data Cloud cloud.veeam.com using the Continue with Veeam authentication option now requires that your Veeam Account have Multi-Factor Authentication MFA enabled. If you use the Continue with Microsoft authentication option,...

How to Detect and Remove Separated Disks During Veeam Agent for Linux Restore

Purpose This article documents how to detect and clean up the restored disks of a Linux machine that used Logical Volume Manager LVM, was backed up with Veeam Agent for Linux , and restored to a hypervisor VM or cloud computing platform. This issue is documented in the following Veeam Agent for...

After Upgrade Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization Appliance Is Listed as Unavailable

Challenge After the upgrade of Veeam Backup & Replication to version 12.2 and subsequent upgrade of Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to version 5, the Appliance is listed as Unavailable in the Veeam Backup & Replication Console. When this occurs,...

Troubleshooting '401 - Unauthorized' or 'x509' Errors When Accessing the Veeam Kasten for Kubernetes Dashboard

Challenge When attempting to access the Veeam Kasten for Kubernetes dashboard the following error occurs despite using the cacertconfigmap.name helm value: 401 - Unauthorized This issue may also manifest as errors related to x509 in the gateway pod or auth-svc pod logs: x509: certificate signed b...

Backup Fails With the Error “PKCS12 (PFX)”

Challenge A backup job fails with the error: PKCS12 PFX without a supplied password has exceeded maximum allowed iterations. See https://go.microsoft.com/fwlink/?linkid=2233907 for more information The issue may also manifest as a backup job being stuck in the queued state. In this specific case,...

Release Information for Veeam Service Provider Console 7 Cumulative Patches

Newer Product Version Available A complete list of Veeam Service Provider Console versions and their release dates is available on KB4464: Build Numbers and Versions of Veeam Service Provider Console. Requirements Please confirm that you are running at least Veeam Service Provider Console 7 GA...

"Failed to import signatures" - Veeam Intelligent Diagnostic Signatures Update Failure

Challenge Attempting to update Veeam Intelligent Diagnostics signatures fails, and a pop-up appears with the message: Failed to import signatures Cause This issue occurs due to recent certificate changes that affected the Veeam Intelligent Diagnostics signature update process. Solution Option 1:...

Nutanix Mine with Veeam - Foundation VM OS Upgrade

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge The Foundation VM of Nutanix Mine...

VSPC 5 fails to collect Monthly License Usage Report from VBR v11a

Article Applicability The issue described in this article is specific to Veeam Service Provider Console v5 without Patch 4 installed. Challenge Monthly License Usage Report cannot be collected from Veeam Backup & Replication servers running version 11a. Cause The license usage data generated by...

All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine

Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...

Packet Capture Use Examples

Intended Audience This article is not intended as a guide to using tshark or tcpdump. Links to the manuals for those products can be found in theMore Information section of this article. This article intends to provide customers with examples of the capture methods used by Veeam Support. There is...

Procedure to split Veeam Backup & Replication Server and Veeam Cloud Connect Server

In the situation where the same Veeam Server is used to serve both Backup and Replication services, and Veeam Cloud Connect, Veeam is requiring service providers to split these two services into two d...