How to Customize Retention Options in Drop-Down for Copy Backup, Export Backup, and VeeamZIP

Purpose This article documents how to customize the retention options that are available when configuring the following tasks: Copy Backup Export Backup VeeamZIP Copy Backup Export Backup VeeamZIP Solution The custom retention options are loaded by the Veeam Backup Service during startup of the...

How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

Purpose This article documents applying a SQL query script-based hotfix for the Veeam One database. Solution Identify the Location of the Veeam ONE Database If Veeam ONE is installed, open the Veeam ONE Settings Utility to view the current SQL Server settings. C:\Program Files\Common...

Veeam Agent for Linux crash with null pointer dereference on 5.9+ kernels

Article Applicability This article is relevant only to Veeam Agent for Linux build 5.0.2.4567. The issue discussed in this article is resolved in Veeam Agent for Linux 6 with the blksnap kernel module. Challenge Symptom Shortly after Veeam Agent for Linux creates a veeamsnap snapshot, the system...

How to Connect to an Object Storage Repository via Google Cloud Private Access

Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

VM Disks Support for oVirt Incremental Backup

Challenge A backup job for an Oracle Linux Virtualization Manager and Red Hat Virtualization VM could not enable incremental backup support. One of the following warnings may occur: Unable to enable ovirt incremental backups for disk '':. Full scan backups will be performed. Please see KBxxxxx fo...

Cannot edit configuration of VMware VM via ESXi after Instant Recovery from Veeam Agent backup

Challenge When you complete Instant VM Recovery from the Veeam Agent backup, then try to edit the VM configuration via ESXi, the following error occurs: "Enter a disk size which is larger than its original capacity." Then you try to edit the decimal virtual disk size via ESXi, and another error...

ESXi firewall changes required to process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor

Challenge To process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor, adjustments may have to be to the ESXi firewall settings. The process outlined below applies to all HyperFlex clusters running HX Data Platform 3.0 or later. Solution Before you add the HyperFlex Cluster into...

Backup to Tape Job to the HPE LTO tape drives fails with "Tape error: '1117'" after upgrade to Veeam Backup & Replication 9.5 Update 4b

Challenge Backup and other operations to HPE LTO tape drives may constantly fail after installation of Veeam Backup & Replication 9.5 Update 4b 9.5.4.2866. Veeam fails to connect to the tape drive and returns the following errors: 18.07.2019 15:49:24 Warning TapeDrive alert: The tape drive has a...

Release Notes for Veeam Backup & Replication 9.5 Update 4b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 4b Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

Support Partners Case Management

Challenge A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization...

Damaged unpacked_data.txt File Causes Veeam Guest Catalog Service to Not Start

Article Applicability There are many reasons why the Veeam Guest Catalog Service may fail to start, and this KB Article is relevant only when the error shown in the Challenge section is found within the Svc.VeeamCatalog.log file. Challenge The Veeam Guest Catalog Service fails to start and the...

Backing Up Hyper-V Guest Cluster Based on VHD Set

Challenge VHD Set is a new shared Virtual Disk model for guest clusters in Windows Server 2016 and later. VHD Set files can be included in application-consistent checkpoints and backed up, but there are some limitations. Cause Please make sure the following requirements are met: Each guest VM...

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

Challenge When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with: You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, whi...

How to Backup The Veeam ONE SQL Database

Purpose This article documents methods to back up the Veeam ONE SQL database. This is useful when you have to do a backup before an upgrade or if you have been asked to provide a backup of Veeam ONE database to Veeam Support for further in-depth analysis. Solution Identify the Location of the Vee...

One or More Networks Mapped to the same cloud network

Challenge A Replication job targeting Cloud Hosts completes with the following warning: One or more source networks were possibly mapped onto the same cloud network. Simultaneous partial failovers of VMs residing on those networks may result in issues. Cause This warning is displayed when the...

HotAdd Error: Failed to allocate SCSI target ID

Challenge A VMware VM Backup job utilizing Virtual Appliance HotAdd Transport Mode fails when attempting to attach disks to the proxy with the error: Error: Agent: Failed to process method HotAdd.AttachDisks: Failed to open VDDK disk DATASTORE vmname/diskfile.vmdk is read-only mode - true Logon...

Packet Capture Use Examples

Intended Audience This article is not intended as a guide to using tshark or tcpdump. Links to the manuals for those products can be found in theMore Information section of this article. This article intends to provide customers with examples of the capture methods used by Veeam Support. There is...

vSphere 6.5 backup/replication jobs hang

Challenge vSphere 6.5 backup/replication jobs may hang forever if you're using Windows Server 2008 R2 or Windows 7 backup proxies. Agent…Source.log files contain lines similar to the following: 16.01.2017 16:16:08 vdl| Loading VDDK library. Version: 6.5, directory: 'C:\Program Files...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases

Veeam Service Provider Console 8 New Feature Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. This new feature also includes automatic log collection during case creation. Purpos...

How to restore vCenter Server without a vCenter Server

Challenge The vCenter Server is not available and the vCenter Server VM needs to be restored. Solution To restore the vCenter Server, you will need to add one of the individual ESXi hosts to Veeam Backup & Replication, allowing you to target that host directly to restore the vCenter VM. Possible...

SQL Server Fails with error VSSControl: -2147024809 Backup job failed. Discovery phase failed.

This KB provides information when SQL fails with this error due to a logical file path...

How to Migrate Veeam ONE Deployment

Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...

"The given key was not present in the dictionary" error while opening nworks UI

"The given key was not present in the dictionary" error while opening nworks UI...

Win32 error: The directory name is invalid.

VSS integration fails with the following error: Win32 error: The directory name is invalid...

Veeam ONE Monitor SNMP MIBs

Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...

Failed to process site: {}. Failed to resolve personal site owner.

Challenge Backup job of a personal site fails with: Failed to process site: 0. Failed to resolve personal site owner. For more details, see KB4756. Cause This error indicates that Veeam Backup for Microsoft 365 was unable to correlate a Personal Site to a specific user because the owner of the si...

How to Register a Service Provider’s Veeam Data Cloud Vault on a Tenant's VBR Server

Legacy Functionality This article explains a method relevant only to Veeam Backup& Replication 13.0.1.1071 and older. Starting in Veeam Backup & Replication 13.0.1.2067, the backup server authorization now communicates directly with Veeam Data Cloud VDC, removing the need to be a License Admin...

Assignment of the ApplicationImpersonation Role Fails With Error

Challenge In Microsoft 365 organizations using modern app-only authentication, an attempt to assign the ApplicationImpersonation role, which is required for data restore with Veeam Explorer for Microsoft Exchange , fails with the following error:...

Veeam Kasten for Kubernetes - Used Ports

Purpose This article provides information regarding network ports that are used for different internal services of the Veeam Kasten for Kubernetes application. Solution The following information of Veeam Kasten for Kubernetes services and network ports associated with them will help with port...

How to Configure EKS Clusters to Use AWS IAM Users/Roles for Veeam Kasten for Kubernetes Access

Purpose Follow this guide to provide appropriate Veeam Kasten for Kubernetes role-based access using AWS IAM users or roles. Solution Description Veeam Kasten for Kubernetes integrates with whatever authentication mechanism customers use to access their Kubernetes clusters. Since EKS natively...

VMware Cloud Director 10.5 Partial Compatibility Patch

Intended Audience This hotfix is intended for customers who upgraded to VMware Cloud Director 10.5 and found that backup operations were impacted. Customers who have not yet upgraded to VMware Cloud Director 10.5 are advised to wait for full Cloud Director 10.5 support, which will be available in...

How to Configure the Azure Restore Proxy Appliance Size

Purpose This article documents how to override the default Azure Restore Proxy Appliance size. Challenge Attempting to restore a Linux workload fails to Microsoft Azure when using a proxy appliance size that is not available for subscriptions that have VM size limitations. The following error may...

Release Information for Veeam Backup for Salesforce 1 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 2. Requirements Please confirm that you are running Veeam Backup for Salesforce 1 build 1.0.0.1429 or later before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the...

XSS Vulnerability in Veeam Management Pack for Microsoft System Center v8

Vulnerability Details A reflected DOM-Based XSS vulnerability has been discovered in the Help directory of Veeam Management Pack for Microsoft System Center 8.0. This vulnerability could be exploited by an attacker by convincing a legitimate user to visit a crafted URL on a Veeam Management Pack...

Release Information for NEC Storage V Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NEC V Series Plug-In v2.2.271, make sure that you are running Veeam Backup & Replication...

Oracle Instant Recovery fails with "Database is online. Failed to restore database files."

Challenge Instant Recovery of an Oracle DB with version 12.1-12.2 fails with the following error show in the console: Database is online. Failed to restore database files. Copy Veeam Log Example C:\ProgramData\Veeam\Backup\ExplorerStandByService\Logs\VEOR\InstantRecovery\session.log SSH output 3:...

"No destination network for IP address" error during SureBackup

Challenge A Surebackup job fails with the error: Error: No destination network for IP address When selecting the individual server from the VM list in the status window, the following error is seen: Results: no destination network for IP address Error: No destination network for IP address Cause...

Installing DKMS in SLES

Challenge On SUSE Linux Enterprise Server SLES, a non-precompiled veeamsnap module requires the dkms package, but the dkms package cannot be found. Cause The dkms package is not available within the Packman repository for SLES. Solution Install the OpenSUSE dkms package on the SLES system. Exampl...

How to Create IAM Role for Veeam Backup for AWS using Access Keys

How to create the required IAM role using Add IAM Role wizard and Access Keys...

ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media

Challenge When performing a Bare Metal Recovery, storage or network devices are not visible in the system, and when attempting to load device drivers, the following error occurs: Failed to install driver from INF file Failed to install driver. Error code: ERRORNODEVICEID Solution Verify Correct...

Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

Veeam ONE 9.5 compatibility with Veeam Cloud Connect 9.5 Update 2

Challenge Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider Cause There are new types of data implemented with the release of Veeam Cloud Connect 9.5...

Unable to Connect to Veeam ONE DB During Update Installation

This article describes prerequisites for establishing connection to the Veeam ONE database...

PowerShell Script Execution Troubleshooting Advice

Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...

How to exclude MS SQL Databases from SQL Log backup

Challenge It is necessary to exclude specific databases on one or more Microsoft SQL Server instances from Veeam SQL Transaction Log backup processing. Solution The following registry value is used to exclude databases from SQL Transaction Log backup. The exclusion will take effect during the nex...

Slow Restore Performance With Direct SAN Mode

Challenge When performing an Entire VM Restore or Virtual Disk Restore using Direct SAN Restore, the performance may be sub-optimal when the restored Disk Type Setting is set to Thick lazy zeroed. Cause When using Direct SAN to restore a disk with its disk type set to Thick lazy zeroed, overall...

Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During a SureBackup or SureReplica job that processes a VM that has been configured to use the Domain Controller role, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause Veeam Backup & Replication software mounts the VM's VMDK using VDK which can cause some anti-viru...

Backup Job has Too Many Restore Points - Considerations and Causes

Purpose This article provides information about the two most common configurations whose behavior can appear to cause "Too many restore points." Forward Incremental Retention Per-Machine Backup Files Solution Forward Incremental Retention The Forward Incremental Backup mode's method of retention...

How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...