Case Administrator Creation Fails with: "It is not allowed to add a Case Administrator role to License Administrators, only to additional users"

Challenge When attempting to finalize the creation of a Case Administrator within the Veeam My Account Portal, the following error occurs: It is not allowed to add a Case Administrator role to License Administrators, only to additional users Cause This error occurs when the email you are attempti...

CANNOT_EXECUTE_FLOW_TRIGGER. You or your organization has exceeded the maximum limit for this feature.

Challenge When performing a restore involving multiple records, one or more records fail to be restored with the following Salesforce error message: CANNOTEXECUTEFLOWTRIGGER. You or your organization has exceeded the maximum limit for this feature. Error ID: XXX-XXX XXX organization has exceeded...

Release Notes for Veeam Backup & Replication 10a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 10a. Cause Please confirm that you are running version 9.5 Update 3 build 9.5.0.1536 or later prior to upgrading...

How to Collect Veeam ONE SMTP Logging

Purpose This article provides information on enabling extended SMTP email logging, which is necessary when investigating issues with Veeam ONE emails, such as missed alarm notifications, unexpected email content, or other email-related problems. SMTP logging is not enabled by default and must be...

Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

Not All Privileges are Assigned to Caller error during upgrade/install

Challenge When upgrading, the installer encounters the following error message which prevents it from proceeding: "Not all privileges or groups referenced are assigned to the caller" Affected Application Installers Veeam Backup & Replication Veeam Backup Enterprise Manager Veeam ONE Veeam Recover...

Unable to View Connection String for Veeam Reporter and Veeam Business View Websites in IIS Manager

Challenge When trying to view connection strings for Veeam Reporter and Veeam Business View websites in IIS manager, the following error messages pop up: Cause Veeam ONE encrypts these configuration settings. Solution This behavior is the product design. More Information If you have any questions...

Removing Stuck VMDK From the Veeam Proxy

Challenge A virtual machine VM processed with Veeam Backup & Replication VBR has a warning that consolidation is required, but consolidation attempts fail. or A VM that VBR processed is found to have one or more orphaned snapshots a snapshot that is attached to the VM but does not show up in the...

User authentication failed

When adding an ESX server to Veeam Backup and Replication console and specifying SSH Connection Settings the error message pops up: "Failed to login to "servername" by SSH, port 22, user "user", elevateToRoot False, autoSudo False User authentication failed...

Domain Controller starts up in Safe Mode

Challenge After restoring a Domain Controller, it appears to get stuck in safe mode. Cause When restoring a Domain Controller from a backup, the DC will enter Directory Services Restore Mode DSRM during the first boot. It should reboot on its own into a non-authoritative state after a short time...

Veeam ONE Monitor SNMP MIBs

Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...

List of Security Fixes and Improvements in Veeam Kasten for Kubernetes

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Kasten for Kubernetes. This article aims to provide our customers' security and compliance teams with detailed information on security improvements. Full product release notes...

CVE-2025-23114

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

How to Detect and Remove Separated Disks During Veeam Agent for Linux Restore

Purpose This article documents how to detect and clean up the restored disks of a Linux machine that used Logical Volume Manager LVM, was backed up with Veeam Agent for Linux , and restored to a hypervisor VM or cloud computing platform. This issue is documented in the following Veeam Agent for...

Overcoming Failed Snapshots Using Ignore Exceptions

Challenge This article demonstrates how to use the Ignore Exceptions feature to overcome failed snapshots due to workloads not in a ready state. Description: Job failed to be executed Veeam Kasten for Kubernetes has retry logic to overcome service interruptions during any job. If a Backup does no...

How to use Veeam Backup for Nutanix AHV/Veeam Backup for Red Hat Virtualization Proxy with Internal CA Certificates

Article Applicability The need to perform the procedures documented in this article has been eliminated through improvements to how certificates are handled, starting in the following versions: Veeam Backup for Nutanix AHV 5 Veeam Backup for Oracle Linux Virtualization Manager and Red Hat...

Error When Adding Veeam Backup for Microsoft 365 to Veeam ONE

Challenge When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, either of the following error occurs: Failed to connect to "localhost".404 Not Found Failed to add the Veeam Backup for Microsoft 365 server. The server version is not supported. Cause Both errors occur for the same...

Cloud Connect replication fails with "The following hosts are incompatible with the target host"

Challenge An attempt to start or create a Cloud Connect replication job fails with the error message: " The following hosts are incompatible with the target host". Cause The following scenarios are known to cause the issue: 1. Tenant's Veeam installation had been updated to the latest version 9.5...

Configuring a SQL staging server to a Veeam Explorer gives “error: 25”

Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...

Veeam Backup & Replication fails to connect to Linux server with an error about negotiation

Challenge When attempting to add a managed Linux server or edit a Linux repository one of the following errors occurs: Negotiation failed. The client and the server have no common key exchange algorithm. Copy Negotiation failed. The client and the server have no common encryption algorithm. Copy...

Veeam Backup Temporary Snapshot

Challenge A snapshot named VEEAM BACKUP TEMPORARY SNAPSHOT is found on a VMware Virtual Machine. Cause As detailed in the Veeam Backup & Replication User Guide, a snapshot is created on a VM that is being processed by a Veeam job. This creation of this snapshot causes the VM's base disks to be in...

"Failed to lock file" NFS Repository with Datadomain Storage

Challenge A task for attempting to send backups to a Datadomain NFS share that is either added directly as an NFS Repository or mounted to a Linux intermediary server as a Linux repository fails with the error: Processing Error: Input/output error Failed to lock file /mnt/path/to/backup.vbk. Fail...

New Search Experience for Veeam Data Cloud for Microsoft 365

Scope of This Article This article describes only the new search experience in Veeam Data Cloud for Microsoft 365. It does not cover all available search functions. Direct Search and Advanced Search remain available and support capabilities that are not yet part of the new search. For example,...

"Specified user does not have permissions to add backup server"

Challenge When attempting to add a Veeam Backup & Replication server to Veeam ONE, the following error occurs: Specified user does not have permissions to add backup server Cause This error occurs when the account used by Veeam ONE to connect to the Veeam Backup & Replication server either does n...

Kasten Prometheus Export via remote_write

Purpose Kasten now supports exporting metrics from the embedded Prometheus to external backends using Prometheus's remotewrite capability. This feature supports the collection, aggregation, and visualization of cluster and multi-cluster metrics in monitoring tools like Grafana Cloud and Datadog...

Failed to process site: {}. Failed to resolve personal site owner.

Challenge Backup job of a personal site fails with: Failed to process site: 0. Failed to resolve personal site owner. For more details, see KB4756. Cause This error indicates that Veeam Backup for Microsoft 365 was unable to correlate a Personal Site to a specific user because the owner of the si...

How to Register a Service Provider’s Veeam Data Cloud Vault on a Tenant's VBR Server

Legacy Functionality This article explains a method relevant only to Veeam Backup& Replication 13.0.1.1071 and older. Starting in Veeam Backup & Replication 13.0.1.2067, the backup server authorization now communicates directly with Veeam Data Cloud VDC, removing the need to be a License Admin...

Troubleshooting '401 - Unauthorized' or 'x509' Errors When Accessing the Veeam Kasten for Kubernetes Dashboard

Challenge When attempting to access the Veeam Kasten for Kubernetes dashboard the following error occurs despite using the cacertconfigmap.name helm value: 401 - Unauthorized This issue may also manifest as errors related to x509 in the gateway pod or auth-svc pod logs: x509: certificate signed b...

Granular sudo Permissions Required for Management of Linux-base Tape Server

Purpose This article provides an example of a granular 'sudo' configuration for the Linux account that Veeam Backup & Replication will use when managing a Linux-based Tape Server. Solution The Linux user account used by Veeam Backup & Replication to connect to the Linux-based Tape Server use the...

Veeam Data Cloud for Microsoft 365 Release Information and Build Numbers

These release notes apply to the original Veeam Data Cloud for Microsoft 365 platform, which is now in maintenance mode. Maintenance and stability updates will continue to be delivered, but no new features are planned. As a result, the release notes in this article will no longer be updated...

Unable to Add Object Storage With Versioning to Veeam Backup for Microsoft 365

Challenge When adding an Object Storage Repository, the following error occurs: The selected bucket supports blob versioning. Select a bucket with disabled blob versioning. Cause This issue occurs because the cloud storage has Versioning enabled. Starting with Veeam Backup for Microsoft 365 v7,...

Task fails with "Repository is not compatible with Catalyst Store with fixed block setting enabled"

Challenge A Veeam Backup & Replication job targeting a StoreOnce Repository backed by a Catalyst Store that has Fixed Block Chunking enabled fails with either of the following errors: Repository is not compatible with Catalyst Store with fixed block setting enabled Error:...

VMware Cloud Director 10.4 Compatibility Patches

Hotfix for Veeam Backup & Replication 11.0.1.1261 P20230227 The hotfix on this article has been rebuilt as of 2023-11-24 to be compatible only with Veeam Backup & Replication build 11.0.1.1261 P20230227. This is the second such rebuild; the last rebuild was on 2023-03-16. Note: If an older versio...

"Failed to import signatures" - Veeam Intelligent Diagnostic Signatures Update Failure

Challenge Attempting to update Veeam Intelligent Diagnostics signatures fails, and a pop-up appears with the message: Failed to import signatures Cause This issue occurs due to recent certificate changes that affected the Veeam Intelligent Diagnostics signature update process. Solution Option 1:...

How to Manually Update Veeam Backup Agent Deployment Packages on Veeam Service Provider Console Server

When the Veeam Service Provider Console server does not have internet access it is unable to download the latest deployment packages for Veeam Backup Agents i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for Mac from the Veeam Installation Server...

After updating Veeam Backup & Replication, Mine repository fails to update

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge After installing an update to Veeam...

“Failed to resolve team (ID: , name: ): Organization (ID: ) which the team (ID: ) belongs to not found” when performing Microsoft Teams backup

Update:January 2024 There have been several reported instances where, under specific circumstances, the issue discussed in this article has occurred while running Veeam Backup for Microsoft 365 6.x. All customers are encouraged to upgrade to the latest version of Veeam Backup for Microsoft 365 at...

How to keep OST files in Veeam Agent backup

Challenge When you create a backup using Veeam Agent for Microsoft Windows , Microsoft Volume Shadow Copy Service VSS excludes certain files like deleted, temporary, paging or OST files from the backup scope. Cause Veeam Agent for Microsoft Windows uses Microsoft VSS for backup operations...

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

Challenge Tape job fails with the following error messages: The system cannot find the file specified. Problem with CreateFile in '\.\Tape0'. The system cannot find the file specified. The system cannot find the path specified. The specified network name is no longer available. Copy Cause The...

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Challenge Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Us...

Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter

Challenge A VMware Backup Proxy is not processing VMs using Virtual Appliance HOTADD mode, despite meeting all requirements. Cause Veeam Backup & Replication uses VDDK to communicate with VMware infrastructure. Starting with VDDK 6.0, VMware added additional logic to validate possible transport...

Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs. For this KB to be applicable the following errors must be found within the CatalogSe...

How to Use Windows Management Instrumentation (WMI) Tester [WBEMTest] to Test WMI Connectivity

Purpose This article documents how to use Windows Management Instrumentation WMI Tester WBEMTest to test connectivity, which can assist in troubleshooting and isolating WMI-related issues with Veeam products. Solution Opening Windows Management Instrumentation WMI Tester 1. Open a Run prompt. Pre...

Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel

Challenge When restoring items with Veeam Explorer for Microsoft Exchange or sending them as attachments, the following error occurs: The request failed. The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel Cause There are two possible causes...

Backup job fails with error: Insufficient system resources exist to complete the requested service.

Challenge The following entry can be seen in the log file: Client error: Insufficient system resources exist to complete the requested service Cause The error is relayed by Veeam Backup & Replication from the underlying Windows OS. Solution As the underlying Windows OS is reporting this error,...

Sign-In Error After Migrating Configuration From MFA-Enabled Server

Challenge After performing Configuration Restore using the Migration mode from a Configuration Backup created by a Veeam Backup & Replication server that had MFA enabled, login attempts using local accounts cause the Veeam Backup & Replication Console to display the error: Unable to sign in: user...

Release Information for Veeam Recovery Orchestrator 13 and Updates

Veeam Recovery Orchestrator 13 Releases 13.1.0.483 2026-07-29 Embedded component versions: Veeam Backup & Replication 13.1.0.411, Veeam ONE 13.1.0.7034 Release Notes What's New 13.0.3.26 2026-08-28 Embedded component versions: Veeam Backup & Replication 13.0.3.63, Veeam ONE 13.0.2.7159 Release...

Release Information for Veeam ONE 13 Patch 1

Veeam ONE 13 Releases 13.0.2.6723 2026-05-27 What's New New Features and Improvements Suspicious Incremental Backup Size Alarm -- Extended Platform Support The Suspicious Incremental Backup Size alarm now covers all platforms supported in Veeam ONE v13, including Proxmox VE, oVirt KVM Oracle Linu...

Veeam My Account Portal - MFA Guide

Veeam Data Cloud MFA Requirements As of July 7, 2026, logging in to Veeam Data Cloud cloud.veeam.com using the Continue with Veeam authentication option now requires that your Veeam Account have Multi-Factor Authentication MFA enabled. If you use the Continue with Microsoft authentication option,...

Veeam Kasten for Kubernetes - vSphere Block Mode Exports Failure With Error 14009

Challenge During vSphere block mode export, in certain situations, it might be observed that the folders/objects get created in the storage bucket. However, the export job remains stuck, and the following error message is seen in the debug logs: "Open virtual disk file failed. The error code is...