Unsupported license deployment alarm in Veeam Service Provider Console

Challenge Veeam Service Provider Console displays the alarm: Unsupported license deployment. Shared license key Copy The Alarm Description states: The same license ID has been detected for the backups servers: Copy Cause This alarm occurs when the same license is detected as having been installed...

Monthly License Usage report is not generated when using Veeam Backup Enterprise Manager in the Veeam Cloud Connect infrastructure

This issue is fixed in thePatch 2 Challenge Monthly Licensing Report generation fails with "ReportingJob task error: System.ArgumentException: An item with the same key has already been added. " error if there is Veeam Backup Enterprise Manager in the Veeam Cloud Connect infrastructure. Solution ...

Release Information for Veeam Disaster Recovery Orchestrator v4

Veeam Disaster Recovery Orchestrator 4.0 is superseded by Veeam Disaster Recovery Orchestrator 5.0. Requirements Please confirm that you are running version 3.0 build 3.0.0.1770 or later prior to upgrading. You can check this in the VAO UI | Administration tab | About. After upgrading, your build...

Managed Veeam Backup Agents are offline after Veeam Service Provider Console upgrade

Challenge After upgrading Veeam Service Provider Console, all Veeam Management Agents are listed as offline. Cause This may be caused by an incorrect security certificate configuration, which leads to the disconnection of the management agent on the Veeam Cloud Connect server after the upgrade. S...

Release Information for DataCore Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing DataCore Plug-In v1.2.2, ensure that you are running Veeam Backup & Replication 12.3.0.3...

Veeam Service Provider Console v5 Patch 2

This patch has been superseded by Veeam Service Provider Console v5 Patch 3. Requirements Please confirm you are running version5.0.0.6726 or later before installing Patch 2. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

Release Information for Everpure FlashArray Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Everpure FlashArray Plug-In v2.2.331, ensure that you are running Veeam Backup &...

Release Notes for Veeam Backup & Replication 11 Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running V11 GA build 11.0.0.837 of any earlier patch level prior to installing this update. You can check this under Help |...

Release Notes for Veeam Backup & Replication 11 Day 0 Update

This "Day 0" update is intended only for environments where Veeam Backup & Replication 11 RTM 11.0.0.825 is installed. If you are running Veeam Backup & Replication 11 GA build 11.0.0.837 or later, this update is not applicable to you, and should be ignored. Requirements This update enables...

"400 - Bad request - Value cannot be null. Parameter name: token" when performing Microsoft Teams backup

Challenge Microsoft Teams backup may fail with "400 - Bad request - Value cannot be null. Parameter name: token" error. Cause If a user never opened the Files tab of a team channel in Microsoft Teams, this tab is not linked to the Files document library in a corresponding SharePoint team site. In...

Veeam Backup for Microsoft 365 5b cumulative patch KB4124

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 prior to installing this cumulative patch KB4124. You can check this under Help and Support About in Veeam Backup for...

Patching of Veeam Recovery Media fails with "ISO: FATAL ERROR:write_file: failed to create file /tmp/veeam/livecd-..., because Too many open files"

Challenge The patching of the Veeam Recovery Media fails with the error: ISO: FATAL ERROR:writefile: failed to create file /tmp/veeam/livecd-..., because Too many open files Cause Veeam Agent reaches the limit of concurrently opened files during the ISO image unpacking that is performed by means ...

SMB credentials cached by macOS

Challenge After you change credentials for the SMB share in the backup policy settings and re-apply the backup policy, macOS may still use obsolete credentials to connect to the SMB share. As a result, if incorrect credentials are specified in the backup policy settings, the policy application an...

"Too many open files" error during SAP on Oracle backup

Challenge The backup job performed by Veeam Plug-in for SAP on Oracle fails with the following error: "Too many open files. Please increase the file descriptor limit. You may refer to the KB 3213 for more information" Cause The "Too many open files" error happens when a process needs to open more...

Veeam Service Provider Console v5 Patch 1

This patch has been superseded by Veeam Service Provider Console v5 Patch 2. Requirements Please confirm you are running version 5.0.0.6726 before installing Patch 1. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After upgrading...

Release Information for Veeam Backup for Nutanix AHV 2.1

This update has been superseded by Veeam Backup for Nutanix AHV 3.0. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.1 supports integration with Veeam Backup & Replication version 10 and later. Y...

How to Attach a File Larger Than 5GB to a Support Case

Purpose This article documents how to attach an individual file to a case larger than the My Account portal's 5GB per file limit. Solution Option 1: Use SFTP Files larger than 5GB may be uploaded to a support case via SFTP. More information on SFTP can be found here: https://www.veeam.com/kb1661...

Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center

Challenge After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data. Cause Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam...

Release Information for Veeam Backup for Microsoft Azure v2

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.303. What's New Veeam Backup fo...

Release information for Veeam Backup & Replication 11

Requirements IMPORTANT NOTE: If you are using a cloud repository or cloud host powered by Veeam Cloud Connect, please contact your service provider to confirm that you can upgrade to Veeam Backup & Replication 11. Please confirm that you are running version 9.5 Update 4b build 9.5.4.2866 or later...

Release information for Veeam Service Provider Console v5

A newer version of Veeam Service Provider Console is available, review Veeam for service providers: Download for more information. Requirements Please confirm that you are running version 4 build 4.0.0.4877 or later prior to upgrading. You can check this under Configuration | Support Information ...

Release Information for Veeam ONE 11

This version has been superseded by Veeam ONE 11a. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be version...

How to specify an Azure Active Directory tenant for Azure Cloud Credentials wizard to use

Challenge You are adding a Microsoft Azure account to Veeam Backup & Replication. You need to select the method of importing your Azure Resource Manager subscription, and you want to use an existing Azure Active Directory Account. Also, you have more than one Azure Active Directory tenant...

Build Numbers and Versions of Veeam Backup for Microsoft 365

This KB article lists all versions of Veeam Backup for Microsoft 365 and their respective build numbers. For more information on downloading the latest version of Veeam Backup for Microsoft 365, visit: Veeam Backup for Microsoft 365 -- Current Version Download Page Veeam Backup for Microsoft 365 ...

“Object reference not set to an instance of an object” error when initiating SharePoint restore

Challenge On a host with both Veeam Backup for Microsoft 365 and Veeam Backup & Replication installed, SharePoint restore initiated from Veeam Backup & Replication fails with "Object reference not set to an instance of an object" error. Cause This error occurs if the content type of a restored it...

How to enable "Restore to Azure" Generation 2 VM Support

Feature Change in Veeam Backup & Replication 12.1 and higher Starting in Veeam Backup & Replication 12.1, the setting AzureEnableGeneration2VMRestore is now hard-coded to true. This change enables the restore to Microsoft Azure to generate Generation 2 VMsby default. Purpose This article document...

How to configure registry settings for Microsoft Azure Data Box device

Reference Article This article is referenced by the Veeam Backup & Replication User Guide. Adding Azure Data Box Storage: Before You Begin Before you add Microsoft Azure Data Box to the Veeam Backup & Replication backup infrastructure, create the following registry key on Veeam Backup Server: Key...

Veeam Backup for Microsoft 365 retention policy miscalculation causing data loss

Challenge When you have deployed Veeam Backup for Microsoft 365, use snapshot-based retention and storing data on a Jet Database-based repository then your solution might mistakenly remove restore points of Exchange data that are still valid. This applies to versions 5.0 Day 0 Update and earlier...

Veeam Backup for Microsoft 365 4c cumulative patch KB4099

This patch supersedes Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 version 4c builds 4.0.1.531, 4.0.1.545, 4.0.1.612 prior to installing this cumulative patch KB4099. You can check this under Help and Support...

VAO fails to deploy a VAO agent to a standalone Veeam Backup & Replication server

Challenge When VAO tries to deploy a VAO agent to a standalone Veeam Backup & Replication server, you get a generic error "Failed to communicate to agent", and all VAO attempts to communicate with the VAO agent fail. You can also see the following error in the VAO agent logs located in the log...

Veeam Backup for Microsoft 365 Upgrade Paths

Shared Server with Veeam Backup & Replication If Veeam Backup & Replication is installed on the same server as Veeam Backup for Microsoft 365, upgrade Veeam Backup for Microsoft 365 before upgrading Veeam Backup & Replication. Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veea...

VeeamCDP I/O Filter Installation Fails With “The agent’s workflow is blocked” Error

Challenge When attempting to install the VeeamCDP I/O filter on a cluster that will be used for continuous data protection CDP, the installation fails with the following error: The agent's workflow is blocked until its required solutions are re-mediated externally in vSphere Lifecycle Manager...

Release Information for Veeam Backup for AWS 3.0 patches

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v3 Patch 1, your build version will be 3.1.0.57...

Cisco HyperFlex & Veeam CDP support status

Challenge Cisco HyperFlex VM Snapshot creation process will stop VMs if a Veeam CDP storage policy filter is present. Affected VMs will not boot anymore. Cause Each time a Cisco HyperFlex Snapshot is created when a Veeam CDP storage policy filter is present, the HyperFlex snapshot creation proces...

Release Information for Veeam Backup for Microsoft 365 5b

This update has been superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4124. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5b: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

“Cannot change WebPart ExportMode to ‘All’. WebPart will be skipped” - Warning When Performing Backup of SharePoint Sites

Article Applicability This article is regarding an error that occurs only in Veeam Backup for Microsoft 365 build 8.05.20 and earlier. Starting in Veeam Backup for Microsoft 365 8.1 build 8.1.0.305, Classic Web Parts in Microsoft 365 organizations can be protected using modern app-only...

Palo Alto Cortex XDR causes Veeam Agent SQL LocalDB to crash

Challenge The Cortex XDR agent Traps agent by Palo Alto Networks is installed on a server or a workstation. The following error message appears during the backup process. Error Microsoft SQL server hosting the configuration database is currently unavailable. Possible reasons are heavy load,...

Download and Manage VCSP Licenses On The Pulse Portal

Purpose Accessing and managing the hosting rental Veeam Cloud & Service Provider licenses on the VCSP Pulse self-service portal. VCSP Pulse is an automated platform where the Service Providers can generate, edit, manage, and download rental licenses directly. The platform represents a collaborati...

Release Information for Veeam Backup for Microsoft 365 5a

This update has been superseded by Release Information for Veeam Backup for Microsoft 365 5b. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5a: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Veeam Backup for Microsoft 365 4c cumulative patch KB4083

This patch has been superseded by Veeam Backup for Microsoft 365 4c cumulative patch KB4099. Requirements Please confirm you are running Veeam Backup for Microsoft 365 builds 4.0.1.531 or 4.0.1.545 prior to installing this cumulative patch KB4083. You can check this under Help and Support About i...

Veeam Backup for Microsoft 365 5.0 cumulative patch KB4078

Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.0.1061 or 5.0.0.1063 prior to installing this cumulative patch KB4078. You can check this by clicking Help and Support About in the main menu of the Veeam Backup for Microsoft 365 console. After upgrading, your...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

Veeam Agent for Linux install on EOL CentOS fails with a repository error

Challenge When installing Veeam Agent for Linux on a version of CentOS that has reached End of Life, the install fails with messages similar to the following: CentOS 8: Error: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist Copy CentOS 6...

Release Information for Veeam Backup for Microsoft 365 5.0

Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5.0: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553, 4.0.0.1580 4b builds 4.0.0.2516, 4.0.0.2549 4c builds 4.0.1.519, 4.0.1.531, 4.0.1.545 You can...

How to change backup proxy type

Challenge A new backup proxy can be deployed with one of the two types - domain or workgroup. This article explains how you can change the type of a backup proxy after it has been added to the Veeam Backup for Microsoft 365 infrastructure. Cause After you added a new backup proxy to the Veeam...

Connect to Veeam Backup for AWS appliance using private IP

Challenge You want to connect to a Veeam Backup for AWS appliance using its private IP. Solution If you want to connect to an appliance deployed in AWS Marketplace, use the instructions provided in Connecting to Existing Veeam Backup for AWS Appliances. At the Connection Type step of the wizard,...

"No destination network for IP address" error during SureBackup

Challenge A Surebackup job fails with the error: Error: No destination network for IP address When selecting the individual server from the VM list in the status window, the following error is seen: Results: no destination network for IP address Error: No destination network for IP address Cause...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

How to Reset Password in Veeam Backup for Google Cloud

Challenge You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud. Solution Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules...

Release Information for Veeam Backup for AWS v3

Requirements Please confirm that you are running version v2 build 2.0.0.600 or later prior to upgrading. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS...