How to Attach a File Larger Than 5GB to a Support Case

Purpose This article documents how to attach an individual file to a case larger than the My Account portal's 5GB per file limit. Solution Option 1: Use SFTP Files larger than 5GB may be uploaded to a support case via SFTP. More information on SFTP can be found here: https://www.veeam.com/kb1661...

General HCI Storage & Veeam CDP support status

Veeam CDP supports the following HCI Storage systems: HPE dHCI HPE Simplivity NetApp HCI Cisco HyperFlex requirements see KB4093 Nutanix AOS with VMware vSphere If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To...

Veeam Support for Azure Local

Azure Local is the new name for Azure Stack HCI Azure Stack HCI is now considered part of Azure Local. Learn more about this rename in the Microsoft Documentation: Renaming Azure Stack HCI to Azure Local. Purpose This article documents support for backup, restore, and replication of virtual machi...

Support for Oracle Cloud VMware Solution (OCVS)

Support Statement Oracle Cloud VMware Solution OCVS allows you to create and manage VMware-enabled software-defined data centers SDDCs in Oracle Cloud Infrastructure. Oracle Cloud VMware Solution provides self-service provisioning with full administrative permissions, including root access,...

How to Migrate Veeam Agent Backup Files to Cloud Connect Repository

Purpose This article documents the available methods to migrate backup data from Standalone deployments of Veeam Agent for Microsoft Windows or Veeam Agent for Linux from a non-Cloud Connect Repository to a Cloud Connect repository, allowing the original backup job to continue utilizing that back...

"Value cannot be null. Parameter name: dnsName” Error when performing Infrastructure scans in Veeam Backup for AWS

For more information about Veeam Backup for AWS considerations and limitations, please review: Veeam Backup for AWS User Guide Planning and Preparation Considerations and Limitations Challenge When performing an infrastructure scan in Veeam Backup for AWS, you receive the following error: " Faile...

Veeam Backup for Microsoft 365 4b cumulative patch KB3119

Challenge Veeam Backup for Microsoft 365 4b cumulative patch KB3119. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 4b build...

Veeam Backup for Microsoft 365 Support for Microsoft Office 365 Multi-Geo Tenant

Purpose This article documents Limitations and Considerations when using Veeam Backup for Microsoft 365 to protect Microsoft 365 with the Multi-Geo feature enabled. Solution Veeam Backup for Microsoft 365 6.0 and newer The Multi-Geo feature is fully supported but has the following limitations:...

Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media

Challenge When performing a Bare Metal Recovery, storage or network devices are not visible in the system, and when attempting to load device drivers, the following error occurs: Failed to install driver from INF file Failed to install driver. Error code: ERRORNODEVICEID Solution Verify Correct...

Your service provider has implemented backup files protection against deletion by an insider for this cloud repository.

Intended Audience Keep in mind that the structure and message of this article are written assuming the reader is a Veeam Cloud Service Provider. Challenge A tenant's backup copy job with GFS disabled displays the following warning when targeting a Cloud Repository provided by a Veeam Cloud Servic...

Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

Veeam ONE 9.5 compatibility with Veeam Cloud Connect 9.5 Update 2

Challenge Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider Cause There are new types of data implemented with the release of Veeam Cloud Connect 9.5...

Packet Capture Use Examples

Intended Audience This article is not intended as a guide to using tshark or tcpdump. Links to the manuals for those products can be found in theMore Information section of this article. This article intends to provide customers with examples of the capture methods used by Veeam Support. There is...

vSphere 6.5 backup/replication jobs hang

Challenge vSphere 6.5 backup/replication jobs may hang forever if you're using Windows Server 2008 R2 or Windows 7 backup proxies. Agent…Source.log files contain lines similar to the following: 16.01.2017 16:16:08 vdl| Loading VDDK library. Version: 6.5, directory: 'C:\Program Files...

Release Notes for Veeam ONE 9.5 Update 1

Challenge Release Notes for Veeam ONE 9.5 Update 1 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.xxx. After upgrading, your version build will be 9.5.0.3254...

Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During a SureBackup or SureReplica job that processes a VM that has been configured to use the Domain Controller role, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause Veeam Backup & Replication software mounts the VM's VMDK using VDK which can cause some anti-viru...

Restoring Encrypted Databases with Veeam Explorer for Microsoft SQL Server

Challenge Restoring an encrypted database with Veeam Explorer for Microsoft SQL Server fails with one of the following errors: Cannot find server certificate with thumbprint '' Transparent Data Encryption is not available in the edition of this SQL Server instance. You are unable to check "Perfor...

How to Migrate Veeam ONE Deployment

Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...

0x80042327 or Error: VSSControl: -2147212505

Challenge You receive the following error on backup or replication processes during VSS guest processing: 0x80042327 or Error: VSSControl: -2147212505 Solution 0x80042327 translates to the VSS error "VSSEREBOOTREQUIRED". This error is reflecting that the system is pending reboot due to an...

Connection forcibly closed by remote host

Challenge While a job is processing, a job may intermittently fail while sending data from the source proxy to the target proxy/repository server with: srv| ERR |Server session thread has failed. srv| |An existing connection was forcibly closed by the remote host Cause This is related to a...

Patch 1 Release Notes for Veeam ONE 6.5.0.676

Challenge Patch 1 for Veeam ONE 6.5.0.676 resolves a number of issues described in this article. All patches are cumulative, which means that this patch includes all fixes listed below. Cause Prior to applying this patch, make sure you are running Veeam ONE version 6.5.0.676. You can check this...

Unable to use VMR files from an earlier Veeam Reporter version

Challenge VMR files from earlier versions of Veeam Reporter are not supported. Cause VMR files from earlier versions of Veeam Reporter are not compatible with the сurrent version of Veeam ONE. Solution Create new VMR files. More Information If you have any questions or problems, contact Veeam...

How to Test Manually Mounting the Veeam vPower NFS Datastore

Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...

Domain Controller starts up in Safe Mode

Challenge After restoring a Domain Controller, it appears to get stuck in safe mode. Cause When restoring a Domain Controller from a backup, the DC will enter Directory Services Restore Mode DSRM during the first boot. It should reboot on its own into a non-authoritative state after a short time...

Most Common Issues with Salesforce Connected App in Veeam Data Cloud for Salesforce

Purpose This article documents the changes to Connected App usage in Veeam Data Cloud for Salesforce resulting from Salesforce's restriction of uninstalled connected apps, effective Autumn 2025. It provides guidance on authorization requirements, common connection errors, and necessary permission...

Applying Custom Settings to Veeam Software Appliance

Purpose This article documents the configuration files on the Veeam Software Appliance that correspond to registry locations in Windows used for custom settings in Veeam Backup & Replication. Custom registry-based settings for Veeam Backup & Replication on Windows can also be applied to the Veeam...

How to register Veeam Data Cloud Vault in Veeam Backup for Microsoft Azure

Article Applicability This article is specifically for Veeam Backup for Microsoft Azure v8. With the release ofVeeam Backup for Microsoft Azure v8.1, the process for adding Veeam Data Cloud Vault as a repository has been fully integrated. Purpose This article documents the procedure for registeri...

Oracle Linux VM Restored to Azure Fails to Boot

Challenge After restoring a VM to Azure that ran Oracle Linux, that VM fails to boot. Cause Some Oracle Linux deployments may not include the Hyper-V-related UEK Unbreakable Enterprise Kernel modules, such as: hvvmbus hvstorvsc hvutils hvnetvsc When these modules are missing, issues can occur...

Restore to oVirt KVM VM Post-Restore Recommended Actions

Purpose This article documents recommended post-restore actions that should be taken after restoring VMs, physical machines, and cloud machines to the oVirt KVM hypervisor. Solution Starting in the oVirt KVM Plug-In included with Veeam Backup & Replication 12.3, a feature has been added that allo...

Granular sudo Permissions for Management of Veeam Agent for IBM AIX

Purpose This article provides examples of granular 'sudo' configuration for the Linux account that will be used by Veeam Backup & Replication when managing Veeam Agent for IBM AIX deployments with a Protection Group. Solution The following granular sudo permissions were tested with Veeam Agent fo...

Proxmox VE Compatibility with Veeam Backup Server OS Server 2012 and 2012 R2

Article Applicability This article is relevant only when the machine where Veeam Backup & Replication is installed uses either Server 2012 or Server 2012 R2. Challenge After adding Proxmox VE PVE hosts to Veeam Backup & Replication, the workers are deployed, but the testing phase fails with the...

There was a problem validating the profile: Repository not found.

Challenge Repository not found error while adding Veeam Repository in Veeam Kasten for Kubernetes despite verifying the repository in the Veeam Backup & Replication Console. Cause The 'Repository Not found' issue can happen in multiple scenarios. Most of the cases are due to repository Permission...

How to Configure Veeam Kasten for Kubernetes Dashboard to Use a New Certificate

Purpose This article documents how to troubleshoot and replace the certificate used by the Veeam Kasten for Kubernetes Dashboard. Scenario Example The Veeam Kasten for Kubernetes Dashboard becomes inaccessible due to an expired certificate, resulting in an HTTP ERROR 401 , indicating a lack of...

Veeam Kasten for Kubernetes - vSphere Block Mode Exports Failure With Error 14009

Challenge During vSphere block mode export, in certain situations, it might be observed that the folders/objects get created in the storage bucket. However, the export job remains stuck, and the following error message is seen in the debug logs: "Open virtual disk file failed. The error code is...

How to Configure AWS Application Loadbalancer (ALB) for Veeam Kasten for Kubernetes

Purpose This article provides an example of configuring AWS Application Loadbalancer ALB for accessing the Veeam Kasten for Kubernetes UI. Note: This documentation assumes that the ALB ingress controller has already been installed and configured. Solution What is an ALB An Application Load Balanc...

Troubleshooting '401 - Unauthorized' or 'x509' Errors When Accessing the Veeam Kasten for Kubernetes Dashboard

Challenge When attempting to access the Veeam Kasten for Kubernetes dashboard the following error occurs despite using the cacertconfigmap.name helm value: 401 - Unauthorized This issue may also manifest as errors related to x509 in the gateway pod or auth-svc pod logs: x509: certificate signed b...

Debugging Backups with Longhorn CSI

Challenge Veeam Kasten for Kubernetes backup job that doesn't complete while using Longhorn CSI drivers is never-ending even after the proper installation of CSI snapshotter components and controllers. No errors are noticed generally for this issue. The job waits for the volumesnapshot object in...

Veeam Data Cloud Authentication Error

Challenge On or after May 18th 2024, attempting to login to the Veeam Data Cloud VDC console using a previously functioning bookmark or outdated hyperlink may result in login errors, such as: Veeam Data Cloud encountered an error retrieving the user profile. Please try again and contact support i...

Release Information for Veeam Backup for Google Cloud 5 Patches

Requirements Please confirm that you are running version Veeam Backup for Google Cloud 5 build 5.0.0.1297 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

Changes to eDirectory May Not Appear in File Level Restore for OES 2023 and later

Challenge When performing a Linux File Level Restore, using a helper appliance, to restore the database for eDirectory on OES 2023 and higher, the most recent state of the database found within the restore point lacks changes made just before the backup job ran. Cause This happens because the...

VMXNET3 Drivers Missing From Recovery Media for Server 2022 vSphere VM

Challenge When attempting to perform a Bare Metal Restore on a vSphere VM using Veeam Recovery Media, which was created from a vSphere VM running Server 2022, the network adapter drivers fail to load. This issue persists despite having the 'Include hardware drivers from this computer' option...

SureBackup Job Failure: "The resource 'VeeamBackup_' is in use."

Challenge A SureBackup job in a vSphere environment fails with the error: The resource 'VeeamBackup' is in use. The error as found in the SureBackup Job log%programdata%\Veeam\Backup\SureBackup\Job.SureBackup.log: Error Failed to connect backup datastore to the ESXi host "esx01.domain.tld"...

Possible Impacts of Removing the Machine Where Veeam Is Installed From a Domain

Purpose This article documents the most common side-effects customers may experience when removing the machine where Veeam Backup & Replication is installed from a domain. Solution Not all of the issues listed below may be experienced. These are all heavily dependent on the configuration of the...

Intermittent SAP HANA Log Backup Monitoring Failures

This article documents an error that may occur during an SAP HANA Log Backup. Challenge SAP HANA log backup monitoring fails to detect log backups during monitoring intervals. The following warning message precedes the RPO violation error in the action log for the log backup monitoring job: Curre...

How To Configure Veeam Plug-in for SAP HANA to Support SAP HANA System Replication

Standalone Mode Plugin Deployment Only The configuration option documented in this article is only compatible with Standalone deployments of the SAP HANA Plugin. Managed deployments are not compatible with these modifications. Veeam Backup & Replication 13 Support for SAP HANA System Replication...

How to Re-Initialize Veeam Backup for Salesforce Configuration Database Connection

Purpose This article documents how to change which account Veeam Backup for Salesforce uses to connect to its configuration database. Solution Scenario 1: Change Database Credentials When Existing Connection is Functioning This scenario assumes the current connection to the database is valid and...

Upgrade to Veeam Backup for Microsoft 365 6.0 Fails Due to Invalid Rest Service Certificate

Challenge Attempting to upgrade an existing Veeam Backup for Microsoft 365 installation to version 6.0 fails with the error: Failed to install the product An error occurred. See logs for details. Copy Article Applicability This article is relevant when the following error is found in the...

Veeam Backup for Nutanix AHV Proxy Appliance failure to update to v3

Challenge After installing Veeam Backup & Replication 11a 11.0.1.1261, one or more of the following may occur: An AHV Backup Proxy is listed as Unavailable in the Veeam Backup & Replication console. The AHV Backup Proxy's Web Console dashboard lists the backup server as unavailable. Accessing the...

Veeam ONE version 10/10a impact on VMware vSAN

Challenge The API calls used by Veeam ONE version 10/10a to collect vSAN performance data may impact vSAN health and performance in some environments. Solution Upgrade Veeam ONE to version 11 or later. Starting with Veeam ONE v11, a new collection method was implemented to prevent this issue. Vee...