How to Configure EKS Clusters to Use AWS IAM Users/Roles for Veeam Kasten for Kubernetes Access

Purpose Follow this guide to provide appropriate Veeam Kasten for Kubernetes role-based access using AWS IAM users or roles. Solution Description Veeam Kasten for Kubernetes integrates with whatever authentication mechanism customers use to access their Kubernetes clusters. Since EKS natively...

Guest File Restore from Backup of Linux on Power Machine Fails to Mount

Challenge When restoring files and folders from a Veeam Agent for Linux backup of a Linux on Power machine that was using the BTRFS filesystem, if a temporary helper appliance or non-Linux on Power machine is used, the mount operation step of the restore will fail with: Fuse mount failed: Failed ...

How to Expand Backup Heatmap Widget From 12 Hours to 24

Article Applicability This article documents changing the Backup Heatmap time scale in the Analytics Dashboard of the Veeam Backup & Replication Console in version 12.1. Please note that the heatmaps in the view are only available if Veeam ONE is integrated with Veeam Backup & Replication. Purpos...

Impact of Microsoft EWS Deprecation on Microsoft Teams backup

Challenge Due to a recent change deprecating an earlier API EWS, backups of Microsoft Teams may complete with a "Success" status, while no new channel posts were backed up. Solution As it was announced before, Microsoft is deprecating the ability for EWS APIs to access the TeamsMessagesData folde...

Adding Linux Server Without Elevation: "Installing Installer service Error"

Challenge When adding a Linux Server to Veeam Backup & Replication using a non-root account and not enabling the "Elevate account privileges automatically" option, the following error is shown: RPM-based Linux distributions Installing Installer service Error: Error: error: can't create transactio...

"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...

Release Notes for Veeam Backup & Replication 11 Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running V11 GA build 11.0.0.837 of any earlier patch level prior to installing this update. You can check this under Help |...

How to configure registry settings for Microsoft Azure Data Box device

Reference Article This article is referenced by the Veeam Backup & Replication User Guide. Adding Azure Data Box Storage: Before You Begin Before you add Microsoft Azure Data Box to the Veeam Backup & Replication backup infrastructure, create the following registry key on Veeam Backup Server: Key...

How to Enable the Firewall Rules Required by Veeam ONE for Event Collection

Purpose This article describes how to enable the Microsoft Windows Firewall rules that Veeam ONE requires to collect event data from monitored Windows servers, such as Hyper-V hosts and Veeam Backup & Replication servers. Solution Using Windows Defender Firewall with Advanced Security On a server...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

Zip Slip Vulnerability

Challenge Veeam is aware of the Zip Slip Vulnerability, which affects jobs with the guest file system indexing option enabled. Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP decompression algorithm implementations that affects thousands of software products across many...

Unable to Delete Credentials

Challenge When attempting to delete credentials from the credentials manager, a message box states: Unable to delete credentials because they are currently in use. See details for more info. Cause You cannot delete a record that is already used for any component in the backup infrastructure...

Veeam VM Migrator Tool

Unsupported Tool This Veeam-developed tool is provided as a courtesy and is not supported by Veeam Technical Support. If any issues arise during the usage of this tool, customers are advised to restore from a configuration backup to rever the Veeam Backup & Replication configuration to the last...

Restoring Encrypted Databases with Veeam Explorer for Microsoft SQL Server

Challenge Restoring an encrypted database with Veeam Explorer for Microsoft SQL Server fails with one of the following errors: Cannot find server certificate with thumbprint '' Transparent Data Encryption is not available in the edition of this SQL Server instance. You are unable to check "Perfor...

Tips for Advanced Scheduling

Purpose This article provides information about advanced scheduling techniques in Veeam Backup & Replication. Solution Scenario 1: Granular Scheduling This advanced scheduling technique allows for a job to be scheduled to run at different times each day. By configuring the job to run "Periodicall...

Replication Job Failure - Error "A general system error occurred: @&!*@*@(msg.fileio.generic)"

Challenge A replication job fails to run and fails with the following error message reported: A general system error occurred: @&!@@msg.fileio.generic Cause This message is most often caused by the destination datastore being low on space. Solution To resolve: 1. Manually remove older...

Surebackup VDDK error: 16064. Host is not licensed for this feature

Challenge When SureBackup job is running against Domain Controller, Veeam B&R server is unable to access disk of the target machine. The following error can be seen in the log: VDDK error: 16064.Host is not licensed for this feature 25.05.2011 07:53:34 Info AP Client error: Failed to open VDDK di...

How to Disable the Automatic Installation of Security Updates When Adding a Veeam Infrastructure Appliance to Veeam Backup & Replication

Purpose By default, when a new Veeam Infrastructure Appliance is added to the Veeam Backup & Replication infrastructure, all available security updates are installed on that appliance automatically by the Veeam Updater running on it. The installation of updates can take a significant amount of...

Preserving Restored InterSystems IRIS Data Before Removing a Storage System

Article Applicability This article expands on the following note from Epic EHR System Protection Restoring from Storage Snapshot in the Veeam Backup & Replication User Guide: Before you start the restore wizard, create an auxiliary host for the LUN mount in the storage system interface, using any...

How to Export Veeam Backup for Salesforce Data to Cloud or Local Storage

This article was updated on 2026-08-21 to document the new vbsf-export 1.0.0-27, which introduces support for export to local storage in addition to the previous cloud-only destinations. Purpose This article covers vbsf-export, a standalone utility that exports Salesforce backup data from a Veeam...

SureBackup Job Displays Error "PowerShell is not installed on this computer."

Challenge A Veeam Backup & Replication 12.x SureBackup job, utilizing a PowerShell script as part of testing, fails with the error: SureBackup JobName ScriptTests End 'Custom script 1: name $scriptName, failed - PowerShell is not installed on this computer ' Cause This issue occurs for machines...

How to offboard a single protection unit from an Express backup policy in Veeam Data Cloud for M365

Challenge Issue Summary After creating an Express Protection Policy in Veeam Data Cloud for Microsoft 365, backups are retained for one year. These Express Protection Policies are built on the Microsoft 365 Backup storage backend. Over time, a situation may arise where you need to offboard a sing...

How to register Veeam Data Cloud Vault in Veeam Backup for Microsoft Azure

Article Applicability This article is specifically for Veeam Backup for Microsoft Azure v8. With the release ofVeeam Backup for Microsoft Azure v8.1, the process for adding Veeam Data Cloud Vault as a repository has been fully integrated. Purpose This article documents the procedure for registeri...

Support Statement - Microsoft's Retirement of Basic SKU Public IP Addresses

Challenge Due to Microsoft's deprecation of Basic SKU Public IP addresses, starting on March 31st, 2025, the following product features that utilize the Basic SKU Public IP address will be impacted: Veeam Backup & Replication The Archiver Appliance used by an Object Storage Repository for Microso...

"SharePoint Server backup is not configured for this organization."

Challenge A SharePoint backup job in Veeam Data Cloud for Microsoft 365 fails with the following error: SharePoint Server backup is not configured for this organization. Note: This error occurs despite SharePoint being correctly configured in Microsoft 365. Cause The issue occurs for specific...

Veeam Product Upgrade Guides

Upgrade Guides This article provides a list with links to the upgrade guides available within each product's user guide. Veeam Data Platform Veeam Backup & Replication Veeam ONE Veeam Recovery Orchestrator Veeam Plug-ins for Enterprise Applications Veeam Plug-in for SAP HANA Veeam Plug-in for...

After Upgrade Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization Appliance Is Listed as Unavailable

Challenge After the upgrade of Veeam Backup & Replication to version 12.2 and subsequent upgrade of Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to version 5, the Appliance is listed as Unavailable in the Veeam Backup & Replication Console. When this occurs,...

Task Using Wasabi S3 Fails With "XML error: [Error document empty.]. Error code: [13]."

Due to an issue within Wassabi's infrastructure, the XML content provided to Veeam is unexpectedly blank...

SureBackup Job Failure: "The resource 'VeeamBackup_' is in use."

Challenge A SureBackup job in a vSphere environment fails with the error: The resource 'VeeamBackup' is in use. The error as found in the SureBackup Job log%programdata%\Veeam\Backup\SureBackup\Job.SureBackup.log: Error Failed to connect backup datastore to the ESXi host "esx01.domain.tld"...

FC-Only Nimble Array Snapshot Failures in Veeam Backup & Replication P20230718

Challenge When using Veeam Backup & Replication 12 P20230718, rescan, backup, and restore operations may fail when the Nimble array is configured to only use Fibre Channel FC protocol. The request could not be understood by the server. Unexpected argument 'multiinitiator'. Solution A private fix ...

Backup Fails With the Error “PKCS12 (PFX)”

Challenge A backup job fails with the error: PKCS12 PFX without a supplied password has exceeded maximum allowed iterations. See https://go.microsoft.com/fwlink/?linkid=2233907 for more information The issue may also manifest as a backup job being stuck in the queued state. In this specific case,...

Release Information for Veeam Backup for Salesforce 1 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 2. Requirements Please confirm that you are running Veeam Backup for Salesforce 1 build 1.0.0.1429 or later before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the...

Build Numbers and Versions of Veeam Plug-In for Microsoft Azure

This KB article lists all versions of the Veeam Plug-In for Microsoft Azure and their respective plug-in and appliance build numbers. Version | Plug-In Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-In for Microsoft Azure 9 Releases Veeam Plug-In for Microso...

Veeam Install Error - "Selected ... port is not available."

Challenge During the initial installation of Veeam applications, the install wizard has a page where service ports may be specified. When moving to the next page of the install wizard, an error may be displayed regarding a Selected port not being available. Expand each Veeam product name below fo...

Veeam ONE XML External Entity Processing vulnerabilities

Challenge XML External Entity Processing vulnerabilities in Veeam ONE Reporter make possible to read arbitrary files without authentication. Severity : critical CVSS v3 score : 7.5 Cause Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send...

Preferred Network Rule for Hyper-V Host Not Using IP Specified

Challenge Backup network traffic does not use the NICs associated with IPs configured within the preferred network rules for a Microsoft Hyper-V Host. Cause This can occur because, by default, Veeam Backup & Replication stores only the IP addresses for Hyper-V hosts that DNS provides. Solution To...

“For security reasons DTD is prohibited in this XML document” error in Veeam Backup for Microsoft 365

Challenge Interactions with either SharePoint Online or OneDrive for Business within Veeam Backup for Microsoft 365 fail with either of the following errors: For security reasons DTD is prohibited in this XML document Copy Identity Client Runtime Library IDCRL could not look up the realm...

Can't delete replica when it is being processed.

Challenge Replication job fails with error: Can't delete replica when it is being processed. Cause If a replication job failed before the replica VM is fully created, the job may fail attempting to delete the VM as part of an undo operation on the failed run. Solution This issue can generally be...

How to Move Replica Metadata

Purpose This article documents the procedure for moving replica metadata between repositories. While moving the replica metadata is not required when changing which repository a replication job uses, moving the metadata will eliminate the need for a lengthy "calculating disk digest" task after th...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

Backup Job has Too Many Restore Points - Considerations and Causes

Purpose This article provides information about the three most common configurations whose behavior can appear to cause "Too many restore points." Forward Incremental Retention Per-Machine Backup Files Immutability Solution Forward Incremental Retention The Forward Incremental Backup mode's metho...

Cannot find VM in the backup file specified for seeding

Challenge A replication job with seeding enabled fails with any of the following errors: Failed to create processing task for VM Error: VM VM not found in backup for initial sync !Screenshot of Failed to create processing task for VM VM Error: VM \VM\ not found in backup for initial sync...

How to Migrate Veeam ONE Deployment

Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...

Veeam ONE Fails to Collect Performance Data from a Hyper-V Host

Challenge Veeam ONE fails to collect performance data from one or multiple Hyper-V hosts despite being able to collect infrastructure and topology data. This issue may occur with or without an alarm being triggered. When an alarm is triggered, it will display the message: Performance data...

Deduplication Appliance Best Practices

To learn about the Performance Impacts of Deduplicated Storage Systems, visit KB2660. Purpose This article provides links to vendor-provided best practices documents and vendor-specific configuration advice found in the Veeam Backup & Replication User Guide. It also offers general recommendations...

Build Numbers and Versions of Veeam Plug-In for Xen

This KB article lists all versions of the Veeam Plug-In for Xen and their respective worker build numbers. Version | Plug-In / Worker Build | Release Date ---|---|--- Veeam Plug-In for Xen 1 Releases Veeam Plug-In for Xen 1.0 Included with Veeam Backup & Replication 13.1 | 13.1.0.295 | 2026-07-29...

List of Security Fixes and Improvements in Veeam Service Provider Console

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Service Provider Console. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help...

Appliance Installer Error: "An unknown error has occured"

Challenge When installing a Veeam Infrastructure Appliance on a physical or virtual machine using a bootable USB device created from the JeOS ISO file, the following error occurs: An unknown error has occurred Cause This problem happens during installation, following the disk partitioning step, a...

Veeam ONE v13 Upgrade Fails With "Failed to configure the product. Some configuration actions failed to complete."

Article Applicability This error occurs only when upgrading to Veeam ONE build 13.0.0.5630. This issue was resolved starting in Veeam ONE build 13.0.1.5860. Challenge The upgrade to Veeam ONE build 13.0.0.5630 fails with the following error during step 3 Upgrading Veeam ONE Server...: Failed to...

Support Statement - Veeam Software Appliance Customizations

Support Statement Installing additional Linux packages, third-party applications, or changing OS settings other than those that can be controlled via the Veeam Host Management Console on the Veeam Appliances is not supported. Veeam Customer Support cannot provide technical support for appliances...