Citrix SSO on iOS fails to connect to Citrix Gateway, when using a port other than 443

Citrix SSO on iOS fails to connect to Citrix Gateway, when the connection URL uses a port other than 443...

Remote sessions are abruptly disconnected on Endpoints for Mac

Citrix Virtual Apps and Desktops sessions get abruptly disconnected on endpoints for Mac, which use Microsoft Defender...

Connector Connectivity Check Tool Reporting unable to connect to messaging

When SSL decryption is enabled on certain proxies Ex: Barracuda, WebSense, some services may have trouble connecting to the platform...

Copy & Paste of files is not working through RDP proxy session

Textual data can be copied through RDP session but copying a file is not working, paste icon is greyed out In the downloaded rdp file, only clipboard redirection is enabled, drive redirection is disabled redirectclipboard:i:1 redirectdrives:i:0...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Citrix Workspace app for Windows fails with "Your Apps are not Available at this Time"

Configurations for Citrix Workspace app for Windows and SSON apply correctly to registry, but on intiial logon attempt, user receives the error "Your apps are not available at this time."...

User stays logged into Citrix Workspace for more than a day

When a user uses Citrix Workspace app to log into a Citrix Workspace store, user remains logged in for more than a day without having to re-enter their password...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

Workload Balancing virtual appliance 8.2.2 - For Citrix Hypervisor 8.2

Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.2-wlb.xva ---|--- Description| This file provides an updated...

Citrix IME might not be set as active IME automatically while using Local IME in Chinese, Japanese, or Korean

Citrix IME might not be set as active IME automatically at the VDA sidewhile using Local IME in Chinese, Japanese, or Korean. For example, when users enable the keyboard layoutoptions of dynamic sync and Local IME and start a VDA session with Japanese IME, the IME at the VDA side should be switch...

Microsoft Security Update Validation Report September 2021

Microsoft’s September 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

Hotfix XS82E032 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX325319 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Citrix Provisioning Services - Target Device(s) Hang After 96 Hours With No PVS License

After a license server upgrade to support PVS 1912 LTSR from 7.15 LTSR Target Devices may immediately report entering "grace period". After 96 hours of uptime the Target Device may appear to freeze. Target Device hangs or freezes are typically first found in the Studio console by a CVAD...

Disabling Enhanced Graphics for sessions launched with Citrix Workspace app for Chrome OS 2108.2

In case you observe graphics distortions with the sessions launched with the Citrix Workspace app for Chrome OS 2108.2, please follow the steps below...

FAQ: Citrix Secure Web and Proxy Support

This article answers the frequently asked questions on Secure Web and Web proxy support. For more information about Secure Web and proxy support, refer to Citrix Documentation - Citrix Secure Web. The support for PAC file inMDX application is removed as of September 2021. This means Citrix has...

How to Change Password for LDAP Authentication for NetScaler Gateway and AAA-TM Users

This article provides information on how LDAP password change can be achieved for NetScaler Gateway and AAA-TM users. Prerequisite NetScaler 10.1.x onwards...

StoreFront 1912 LTSR - Unable to add favorites

Cannot add app. Getting error when adding the apps/desktop to favorites...

Custom URL type for host to client redirection not working

To redirect a custom URL jnlp using host to client redirection...

How to modify the ADC Radius Request retry attempts .

This article describes how to modify the number of attempts by ADC to send a Radius Request to Radius Server...

Citrix App Layering | Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly."

Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly". Screenshot of the error: On the ELM logs, we would see the below errors: 2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block...

How to monitor xenserver resource utilization on Citrix ADC

How to monitor xenserver resource utilization on Citrix ADC...

Helpful iSCSI Commands

This article contains helpful iSCSI commands. Requirements CLI access to hosts iSCSI storage connections Discover available targets from a discovery portal: iscsiadm -m discovery -t sendtargets -p ipaddress Login to all targets: iscsiadm -m node -l Log into a specific target: iscsiadm -m node -T...

SD-WAN Virtual Path DEAD and path NOT sending VP headbeart

Virtual PathVP between SD-WAN MCNmaster control node and all branches is DEAD. In MCN GUI statistic, Virtual Path detailed VP status shows dead reason is "SILENCE". MCN---Branch direction path. NO hearbeat being sent out from "kbps" column with 0 results. MCN could receive branch's heartbeat...

Experiencing Graphics Corruption After Upgrading to Citrix Workspace for ChromeOS 2106

End users experiencing graphics corruption after upgrading to Citrix Workspace App for ChromeOS 2106 21.6...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 3

Package name:xms10.13.0.10329.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin and xms10.13.0.10212.bin Date:May 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and...

Receiver for Chromebook Users Cannot Log On to Access Gateway Enterprise Edition

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Users running the Receiver for Chromebook 1.0 cannot log on to Access Gateway Enterprise Edition...

Applications are Not Enumerating for Users when Logging on to StoreFront

When the user logs on to StoreFront, applications are not appearing for the user to launch. No error messages are displayed. When you check the users account in XenApp, the user accounthas applications configured for it...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 11.2.X and 11.3.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 11.2.X and 11.3.X Releases. The tables below explain the Citrix SD-WAN software lifecycle management milestones as well as important information regarding dates and options during this period. Citrix SD-WAN...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

How to redirect to the same site using different URL append

This article will help you to configure a redirect policy to properly use different URL appends to reach the same site...

Unable to copy files from sessions to local Mac device using clipboard virtual channel

Clipboard virtual channel does not support copying afile or a folderfrom a session to your local device and vice versa...

Receiver upgrade on VDA to Citrix Workspace App will cause Grey Output from Webcam

In this scenario, the VDA 7.15 CU3 comes with Receiver 4.12 in the original installation. However, due to a security concern, the Receiver needed to be updated to Citrix Workspace 1912. After the update, when using the webcam, the camera is detected, but instead of the image, only a grey field is...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Receiver didn't send out ICA connection request to the VDA after getting Launch.ica file. Got error "Unknow client error 1110" after 3 or more minutes.

When try to launch desktop, we find ICA file can be downloaded successfully, but CD Viewer doesn't pop up or sometimes CD Viewer can pop up 3 minutes later but show unknown client error 1110 immediately. The only solution is to reset the user profile in the client. The issue is related to specifi...

App Layering Recipe for NVIDIA GPU

Overview vSphere supports several ways to use NVIDIA graphics cards to provide GPU functionality to virtual machines. These include: Virtual Shared Graphics Acceleration vSGA Virtual Dedicated Graphics Acceleration vDGA Virtual Shared Pass-Through Graphics Acceleration vGPU These will be explaine...

Common issues when trying to access Citrix Cloud Admin Portal

When trying to access the Citrix cloud portal as an administrator you may encounter issues if the account has not been properly onboarded or configured. Symptoms "Unable to process your request" on Citrix Cloud Portal Display of FAKE FAKE under orgID after login Receiving "Sorry, that link isn't...

Published application launches twice when application clicked only once

When launching a published application through Internet Explorer, the published application starts twice when the application was clicked only once. The first instance will be successful and then wfshell calls another instance of the application...

Hotfix XS82E004 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Oct 13, 2020...

Updates to XenVBD Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVBD are the latest that are available through Windows Automatic...

Driver Disk for HP Smart Array RAID Controller hpsa v3.2.0-3 - For XenServer 6.0.2

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

Citrix UPD Finder - CTXUPDINFO

CTXUPDINFO.EXE Created Date: 8/29/2014 Updated Date: 10/03/2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Receiver for Chrome Configuration

Receiver for Chrome Configuration Created Date: December 19, 2014 Updated Date: December 19, 2014 Description This is a tool which can be opened in any browser preferably Google Chrome. This tool can create and edit google policy and .cr configuration files easily which can be used to configure...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Navigate to your...

Time Display on NetScaler Does Not Sync Using NTP

Time display on NetScaler does not sync using NTP...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

Single-sign On fails when Workspace App for Windows is configured with Citrix Gateway.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. ​​​​​​​ When you configure Citrix Gateway to support single sign-on SSO through the Citrix Workspace...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Changes to ADC MPX and SDX platforms On Specific New Appliances Shipped Out To Customers

Beginning in October 2020, Citrix will shipspecific new MPX/SDX appliances withnew Manufacturing builds, Citrix ADC MPX firmware version11.1 Build 64.14 and SDX firmware versions 11.1 Build 61.117 and Build 61.115. The impactedappliance models with the new build will ship once existing stock is...