5314 matches found
Users Unable to Access Internal Resources After Connecting Through Full VPN Using IIP on AWS
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NetScaler Gateway Error: "The published resource is not available currently"
Error: The published resource is not available currently...
Restrictions Dialog Prompt When Launch Apps
When you launch the published apps in Japanese OS, the following “Restrictions Dialog” may appear if the policy of "Prevent access to drives from My Computer" enabled...
HDX session stops responding when using two-finger scroll on a touchpad
Citrix HDX session may stop responding and hang when using the two-finger scroll on a touchpad. This was observed in certain machines running Windows 8 or 10 with Receiver 4.10 or higher...
How to customize the storefront website title
Customize the storefront website title and the icon...
Error: "Cannot Complete Your Request" Due to Self-Recycling of StoreFront Application Pools
The following error is displayed due to self-recycling of StoreFront application pools: Cannot Complete Your Request...
WEM Agents showing random incorrect bindings
Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...
XenMobile 10.8 fixed issues
XenMobile 10.8 includes the following fixed issues. For fixed issues related to XenMobile Apps, seeFixed issues. When you upload an .ipa enterprise app to XenMobile Server, occasionally the upload fails. The following error message appears: Uploaded mobile app is invalid. Application icon was not...
CITRIX.opt file is not present on the License Server
CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...
Unable to add store account on the native receiver for windows on HP T620 Win 7 embedded OS machines
After installing newer versions of the Receiver for Windows, that are by default configured to use only TLS 1.1 or 1.2, users are not able to add a store and may see this error message: "Your account cannot be added using this mail address. Make sure you entered it correctly. You may need to ente...
Citrix ADC Deprecated Classic Policy Based Features and Functionalities FAQs
Q. Which all Classic policy based features and functionalities are being removed from Citrix ADC? Answer: All the features and functionalities mentioned in “Feature Description” column in Table 1 below are being removed from Citrix ADC. These features were deprecated in 12.0 builds and will be...
Installing updates or third party software on the ELM
As a general rule, you should not install software on your ELM. While there are some circumstances where it will work fine, it is likely to cause software dependency problems that will block App Layering updates. App Layering is very particular about the Linux software packages and versions...
The Recent Apps in the Start Menu are Not Displayed by the Citrix Receiver
The recent apps in the start menu are not displayed by the Citrix Receiver. Only the recent apps from a local app or shortcuts from GPO’s are shown. The registry key values are saved but are not displayed. If the users have icons in the start menu from a second worker group, the keys are created ...
Secure Mail - Use Safari as the Default Browser - No Browser Installed
From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...
Space not freed up after force-canceling a task
When editing a layer or publishing an image, you see extra space consumed in the "Layering Service" Local Storage normally. You attempt to cancel the operation, but the task does not cancel. Eventually after 60 minutes the cancel operation gets to the Stalled state, allowing you to force-cancel t...
Use of Microsoft Authenticator App to as 2-factor authentication for O365 access using XenMobile
Question - Can we use the Microsoft Authenticator app as a means of 2-factor authentication to secure access to XenMobile integrated O365 environment? Answer - Currently use of Microsoft Authenticator as a means to provide 2-factor authentication is only possible for O365 apps. The security featu...
iOS: Certain Public Apps cannot be installed
When adding a public app store XenMobile server, it fails to install through the Secure Hub store on the end user's devices. No installation prompt is presented to the user and no mention of the application can be seen in XCode logs...
How to attach files in Secure Mail keeping the policy restricted
In Secure Mail/WorxMail versions 10.3.5 and later, Android users can't attach images directly from the Gallery app when the Inbound document exchange Open-in policy is set to Restricted. If you want to keep this policy set to Restricted but still allow users to add photos from the Gallery, follow...
XenMobile FAQ: Shared Devices for iOS DEP
Q: Does XenMobile support shared devices for iOS when the devices are enrolled in Apple DEP? A: Yes Q:What is the difference between Basic DEP and Authorized DEP? A: Basic DEP: During the setup assistant, the initial enroller is the default DEP user. Then, it is the final user after MAM...
Error: "Network staging validation failed." When Applying Configuration to NetScaler SD-WAN
The following error is displayed when uploading the site configuration tar.gz file on NetScaler SD-WAN: Software package for NetScaler SD-WAN 1000 is missing. Network staging validation failed...
User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"
If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...
Unable to Sign On to SecureHub
Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...
How to configure RADIUS authentication on NetScaler SD-WAN
This article outlines the steps to configure Radius authentication on NetScaler SD-WAN...
Unable to Enroll with SecureHub - Error: "Invalid Credentials"
Users unable to enroll device in XenMobile Error: "Invalid Credentials" Other users are able to enroll on the affected device, however the affected user is unable to enroll...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
SecureMail: Unable to send emails "You cannot send the mail"
Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...
Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0
A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...
How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0
NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...
The XenMobile server is not sending the required intermediate certificate
Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...
NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed
NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...
Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...
Storefront ErrorCode=65150 : An SSL connection to the server couldn't be established because the server's certificate was not trusted.
When youopen Citrix Receiver inside the Desktop VDA ICA Session, youdon’t get the Login prompt even because youget an error while connecting to the Store which points to the NS LB VIP. You cansee errorCode=65150 : An SSL connection to the server couldn't be established because the server's...
How to Verify Password for an Encrypted SSL Certificate Key File
This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...
How to assign VLANs to Targets created in PVS
This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...
Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...
Deploy the Latest Receiver for StoreFront
Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...
How to troubleshoot the Citrix Provisioning Services server
Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...
AppLayering 4.x - Unable to Publish Image to PVS - The operation timed out
When trying to publish an image in PVS, you will see the following error: 2017-11-15T16:04:11.104Z ERROR: pvs-connector/10307 on localhost.localdomain: reqNum=1663 c33700a0-ca47-11e7-af9c-83455e914109 - Operation 'pvs:UploadDiskOperation' has failed: Failed copying file to D:\xxxx\xxxxxxxxxx.vhd...
NAT with SD-WAN explained with Case study
Assistance required with NAT configuration...
New Lossless Compression Codec (MDRLE) Added to HDX Thinwire Graphics
There are 3 Thinwire bitmap encoding modes used in current XenApp and XenDesktop Server OS and Desktop OS VDA graphics remoting: Full screen H.264 Thinwire Plus Thinwire Plus with selective H.264 Legacy GDI remoting uses the XPDM Remoting driver and so does not use a Thinwire bitmap encoder Curre...
NetScaler Gateway is Unable to Access XenApp Applications
XenApp and XenDesktop are placed behind the NetScaler Gateway. User attempts to access the application and get the below error message: Unable to launch applications. Contact your helpdesk...
App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A
Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...
[OST]French Canadian Keyboard not mapping properly to VDA from Mac
French Canadian special accent characters not displaying correctly when accessing a Windows 7 VDA from a Macclient device with Receiver for OSX 12.4. On a Mac with a French Canadian keyboard, the circumflex character ^ is not mapped as expected with Receiver Macversion 12 connecting to a Windows ...
XenMobile - Unable to access the GUI console of XMS server over 4443
After building new node to add to cluster, the console address for administration is listed as https://ipaddress/uw which cannot be connected to...
Director showing error "Network unreachable. Check configuration, authentication, or service availability"
While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...
Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...
How to Collect Diagnostic Data by using the Command Line Interface on a WANOP
This article explains an alternative method for collecting Diagnostic Data by using the command line interface when the Graphical User Interface GUI is not accessible on a NetScaler SD-WAN WANOP appliance or WANOP VPX instance...
SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN
MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...
Upload Failed due to an Internal Error - When Upgrade SD-WAN Center 9.0.0
When a customer attempts to upgrade their SD-WAN Center from 9.0.0 to versions 9.1.0 or above, they face the below error message in the GUI: Customer can also see the below error message in their browsers: Warning: POST Content-Length of 76632859 bytes exceeds the limit of 62914560 bytes in Unkno...