Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 5

Package name: xms10.13.0.10528.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about this update As a best...

User stays logged into Citrix Workspace for more than a day

When a user uses Citrix Workspace app to log into a Citrix Workspace store, user remains logged in for more than a day without having to re-enter their password...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

An application that uses scrolling graphics may experience heavy lag / low frame rate

Neuro Works is an application used by neurologists to view and playback studies of patient EEGs. When they open Neuro Works through Citrix, users can define speed and time-based settings to view these EEGs. When viewing, these EEGs scroll across the screen from left to right, and this "playback"...

Experiencing performance and disconnects while using Optimized Microsoft Teams with Citrix Workspace App for Windows 2102

Performance and stability issues being experienced when joining Microsoft Teams meetings while using Citrix Optimized Microsoft Teams with Citrix Workspace App for Windows 2102. The shared display content may be slow and user could potentially disconnect from the meeting. And Citrix Workspace App...

Hotfix XS82E016 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX291439 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E012 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS81E001 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note : EnsurethatyouuseXenCenter8.1.2orlatertoinstallthishotfix.ThelatestversionofXenCenterisavailablefrom the CitrixHypervisorDownloadsite. Information About this Hotfix Component| Details ---|---...

Receiver Updater stops working with "Problem Checking for updates" error

To resolve this issue, download the Receiver auto-update fix located in the latest downloads page. Windows -https://www.citrix.com/downloads/citrix-receiver/windows/receiver-for-windows-latest.html Mac -https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html Applicable...

Receiver for Chrome Configuration

Receiver for Chrome Configuration Created Date: December 19, 2014 Updated Date: December 19, 2014 Description This is a tool which can be opened in any browser preferably Google Chrome. This tool can create and edit google policy and .cr configuration files easily which can be used to configure...

Citrix App Layering 4.x: PVS Connector Script to Convert VHD to VHDX

Introduction When publishing an image to PVS the Citrix App Layering PVS Connector allows for running a PowerShell script after an image in uploaded to the PVS Store and Added as a vDisk. This sample script is intended to show Citrix customers how this scripting can be used to increase...

CTXReports

CTXReports Tool Version 1.0 Created Date: January 30, 2009 Updated Date: January 30, 2009 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to...

Error: "Failed with status 1110" When Launching Desktops or Apps Through NetScaler Gateway

Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following errors are displayed when launching desktops or apps through NetScaler Gateway: Failed with status 1110 "The connection to Desktopfailed with status Unknown client error 1110"...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Citrix Cloud - Hosting connection to VMWare vCenter Server fails after certificate update

Hosting connection to VMWare vCenter Server fails after certificate update...

Registry Based EPA Scan on ADC to Look Active Device or Computer Name of Explicit

This article describes how to configure a registry-based EPA scan on NetScaler to look for the active device or computer name of an explicit workstation. Background When the user types the NetScaler Gateway web address, the NetScaler Gateway checks to see if there are any client-based security...

Secure Mail TLS Version 1.0 and 1.1 Deprecation

To improve the security of connections to Citrix Listener Service used for Secure Mail notifications, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of August 31st, 2020. Affected Component: Push Notifications for Secure Mail...

Cannot renew Remote Desktop Cal on MacBook

In VDA server, if MacBook Device name longer than 15 characters, there is an issue on renew RDS cals License. The eventlog has a 1028 warning with TerminalService-RemoteConnectionManger. Hence the user cannot use the XenApp normally...

Updating vCPU in Nutanix prov scheme via Powershell, new machines are not getting the new setting

Tried to decrease the number of cores per vCPU in a Nutanix machine catalog. However, the new machines did not have the desired change...

How to Validate Compatible Versions with AppLayering and Citrix Virtual Apps and Desktops

How to validate whether the AppLayering ELM Version is compatible with specific Citrix Virtual Apps and Desktop versions...

Create a HAR file for Safari

The following instructions provide the steps necessary to create a HAR file when it is requested from Citrix Technical Support...

Error: "Invalid Certificate" When Installing SSL Certificate on ADC Appliance

When attempting to install an Secure Socket Layer SSL certificate on an ADCappliance, the process fails with error "invalid certificate"...

Creating a HAR file from your browser to share with support

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such ashttps://cis.citrix.com.Sharing files via email is not...

Unable to manage PVS farm 'Server connection timeout’ error.

Unable to manage PVS farm, we get ‘Server connection timeout’ error...

Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

Branch SDWAN appliance status is showing Offline on SDWAN Orchestrator

You will see the status of Branch SDWAN as OFFLINE on the SDWAN Orchestrator as shown below:...

Performance Counter corruption causes StoreFront installation to fail with "An Unexpected Error occurred. Contact Citrix Technical support"

When this occurs you see the message “An Unexpected Error occurred. Contact Citrix Technical support”. This following entry appears in the StoreFront log files described in https://docs.citrix.com/en-us/storefront/current-release/troubleshoot.html: System.InvalidOperationException: The installati...

The Supplemental Grace Period is active and all installed licenses are currently in use

This alertisseen on the Director andCitrix Studio. The Supplemental Grace Period is active and all installed licenses are currently in use License server status on Director shows "not connected"...

Secure Mail on iOS opens for about 5 seconds then crashes

When Secure Mail opens all looks ok, after about 5 seconds the app crashes. Just for one user regardless of iOS device...

Printers assigned to users through WEM are not created in ICA, RDP and console sessions

Printers assigned to users through WEM are not created in ICA, RDP and console sessions...

When Launching Published Applications via Citrix Storefront Receiving Error "Cannot connect to server, Please check your network and try again."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Storefront branding customization, users that are accessing applications from the receiver are...

Microsoft Word fails to launch as a published app with Error: "Word could not create the work file. Check the temp environment variable"

Microsoft Word fails to launch as a published app. Error: "Word could not create the work file. Check the temp environment variable". But Microsoft Word launches properly within a published Desktop session...

How to change the default lifetime of Compositing Engine packaging machine in ELM

By default, if finalization has not begun in 3 days of time since the Packaging Machine was created, the task will be canceled with a timeout error. On the ELM logs, you may see something like the below: 2020-01-02 13:43:59,486 ERROR 61605 CompositingEngineP: Timeout occured after...

Outlook profile fails to load with Error: "Your Outlook data file cannot be configured."

Outlook profile fails to load with error "Your Outlook data file cannot be configured. C:\Users\AppData\Local\Microsoft\Outlook\ - OFFICE365.OST...

How to find Hostnames and Host ID to allocate / Modify licenses

To find Hostname / Host ID Mac Address to allocate / Modify License...

How to remove a license file from the Citrix License Server Virtual Appliance

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Error: "Error getting status - Cannot find license file"

When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed: “Error getting status: Cannot find license file:” The preceding error message appears even after setting the location of the license...

Citrix Licensing Server Vendor Daemon Stops Intermittently

License Administration Console reports an alert stating the Vendor Daemon is down. The server displays the following error: Citrix XenApp cannot contact the license server And / or Qfarm /Load reports a load of 20000...

Cryptographic Update in Citrix Workspace App for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Objective This feature is an important change to the secure communication protocol. Cipher suites wi...

Error Code 42B when using Citrix Gateway Native OTP authentication in Citrix Workspace app for Android upgrade

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error message appears even after upgrading to the latest version of Citrix Workspace...

How to Set up App Lock Policy (Blacklisted Apps) Using XenMobile Device Manager

This article explains how to restrict applications using XenMobile Device Manager. You can create a policy in XenMobile to define a list of apps that are allowed to run on a device, or a list of apps that are blocked from running on a device. Please refer to Citrix documentation: Tuning XenMobile...

Upgrade cannot proceed because Maintenance Expiration Date of the license must be later than the patch Release Date

After attempting a software upgrade the following error is displayed:...

Customize NetScaler Gateway authentication page to match the modern appearance

This article provides information on customizing the on-premises Citrix Gateway authentication page to use a modern experience. This is recommended when the on-premises Citrix Gateway is used as the identity provider for Citrix Workspace, or when using StoreFront with the modern experience...

MAC Receiver/Workspace app sporadically closes

Customer's will start a published application or desktop and at random intervals the Viewer application will close with no errors or messages. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and ca...

Workspace App for MacOS Session disconnects after plugging or unplugging second monitor

ICA Session disconnects The Store Session might disconnect as well. Citrix Viewer quit unexpectedly messages - Log entries indicating encoding termination in CDF traces: 10:27:20:45265,24408,25036,50,twencode,twencode.cpp,116,TwTerminateEncoder,1,Information,"TwTerminateEncoder","" vda-1.csv 3163...

XenMobile: How to Block Apple App Store and iTunes Store using restriction Policy

This article details how to block installing any Apps and music from the Apple App Store and iTunes store, respectively, on the iOS...

Configuring Source NAT for Direct Internet Breakout on Branch SDWAN

After setting up Direct Internet Breakout DIA on a Branch Site, it can be seen that packets forwarded to the internet will retain the private IP address as the Source IP. This will result in packets not returning form public IP destinations. To resolve this, you can configure Source NAT on the...

Citrix Endpoint Management TLS Version Deprecation

To improve the security of connections to Citrix Endpoint Management, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of March 15, 2019. NOTE: On-Prem CEM customers also can follow the same instructions on their MDM 443 and 8443 and MAM 443 Service or Service...

Citrix Hypervisor Cannot Boot VM - Inaccessible_boot_device

After booting the VM an "Inaccessible Boot Device" error appears. The error may also appear as "The boot selection failed because a required device is inaccessible". This may be a critical VM that needs to be restored fast...