5317 matches found
Change Token Signing Certificate Expiration Date
When using ADFS 3.0, the Token-Signing Certificate that is generated during setup is, and can be, a Self-Signed Certificate. By default, the Token-Signing Certificate will expire 1 year after it is created. It will also automatically roll-over 2 weeks before expiration if Certification roll-over ...
App fail to install via Secure Hub on iOS device, error "Unable to download APP"
App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...
How to do Factory Reset on 410-SE
Factory Reset on 410-SE...
Error: Secure Hub - Couldn't Load Store
There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...
"Authentication Failed! (401)" When Trying to Create or Edit a Connector
Unable to create or edit aconnector. When you try to select a Datacenter on a new Connector, or when the page attempts to render an existing Connector, you get this error:...
"This page can't be displayed" When Trying to Create a Connector
When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...
Per App VPN with Citrix Endpoint Management and XenMobile
You can configure the per-app VPN feature to establish connection to internal resources in full VPN mode...
XenMobile not renewing Device Identify Cert automatically on iOS devices
The device identity certificates apple profile, apple mdm , ios agent that are pushed from the Xenmobile is valid from the date of enrollment for 2 years . The certificate shouldrenew automatically. However these three certificates are not renewed and hence the device becomes unamanaged and all...
Cannot download the attachment in Secure Mail
Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...
VPP Required Apps Might Fail to Install on XenMobile Managed Devices
When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...
How to Manage Scheduled Snapshots?
This article describes the method to manage snapshot schedules...
Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO
With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...
How Do I Configure Cloud Connector to Support a Web Proxy
The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...
"The specified schema name \"dbo\" either does not exist" error when upgrading
Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...
How to Add Receiver Store Using Registry
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to add Receiver store using registry...
Implementing out of compliance actions with restrictions
In our example: We want to mark the device to “Out of Compliance” if an app is installed on the device forbidden app We then want to restrict this device so user cannot use the “Camera”. Furthermore, once the user removes the forbidden app, we want the device to be marked “In- Compliance” and...
Firefox Recipe
Firefox is a web browser distributed by Mozilla. This article includes information on installing Firefox to an application layer...
How to Disable Single Sign-On in NetScaler
This article describes how to disable Single Sign-On in NetScaler. Background In XenMobile, in some use cases the app may want to perform NTLM authentication of a user that was not used during enrollment. In such situation, the app uses Full Tunnel mode and so would like to send the credentials...
udadmin -list -a shows incorrect license usage for XenMobile
After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...
XenServer Cannot Read the License From the License Server
XenServer cannot read the license from the license server...
How to Add a Static Route on Netscaler MAS
This article describes how to add a static route on NetScaler MAS...
Enable BitLocker on secondary drive causes Receiver installation to be corrupted
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...
How to Remove Crash Dump File From a Crashed Red Marked Xenserver.
Remove Crash Dump File From a Crashed Xenserver...
"This account is already added. Please select another account to add or press the close button" While Configuring Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When customer attempts to configure Receiver, he gets an error: This account is already added. Pleas...
Setting up a default landing page on Storefront 3.0
The article describes how to set the default landing page in x1 / 3.x on StoreFront 3.x...
Draft folder emails in Secure Mail not syncing with MS Exchange
Q: Users create drafts in Secure Mail but these do not get synced with MS Exchange and viewable in Outlook. After repeated attempts to amend and save the draft it will be deleted without being synced. Is this a known issue? A: With regard to the Draft folder syncing, there are limitation regardin...
How to disable Workspace Control Session Roaming on Citrix Virtual Apps and Desktops
This article describes how to disable workspace control session roaming from occurringon Citrix Virtual Appsand Desktops...
Using a Trusted Certificate for the Unidesk Management Console
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General KMS troubleshooting commands
Here are a few commands that will help you confirm your KMS configuration...
How to resolve "Unexpected inconsistency: Run fsck manually" error or when prompted to enter root password
An unexpected interruption in the operation of an ESX host or an underlying datastore in VMware can damage the root file systems of the Unidesk appliances CachePoint Appliances and the Management Appliance. This damage can prevent them from booting automatically. When an operational interruption...
how to fix stale CIFS mounts on XenServer
how to fix stale CIFS mounts on XenServer...
XAPI Keeps Maintenance Mode For A Long Time After Restarting XenServer
XAPI keeps maintenance mode long time after restarting XenServer every time. This issue is happening from XenServer env was configured first. XAPI can't create network connection to other pool member and xenbr0 raise a network error. Sep 10 19:36:08 XXXX fe: 5481 /sbin/ip addr add...
Troubleshooting StoreFront Upgrade Issues
Unable to upgrade StoreFront...
Provisioning Services Target Device Boots Up with BSOD 0xBC
Provisioning Services targets randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...
How to rename items on StoreFront?
To rename items as per the requirement...
vDisk Inactive - Unable to Create vDisk
vDisk is inactive...
Data Not Displayed Under Gateway Insight Node of NetScaler MAS
No data is displaced under the Analytics Gateway Insight node of the NetScaler MAS GUI...
Configuring PVS for High Availability with UEFI Booting and PXE service
Provisioning server - cannot load balance or HA...
Microsoft Certificate Authority Configuration for Citrix Endpoint Management
The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management in MSCA...
Netscaler round robin algorithm
How to troubleshoot round robin method to confirm functionality?...
Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"
PVS:7.6: Facing issue with target...
Citrix Receiver refreshes and comes to foreground of the screen
Once Receiver is configured with URL it refreshes automatically. Change in refresh rate of the Receiver interrupts users when working on other apps...
Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...
How to Migrate PVS created machines to another host
To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...
Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront
The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...
StoreFront Header Branding Logo Display shows distorted when zoom is applied to browser (chrome, IE, Edge, Firefox)
When a custom logo is applied to a StoreWeb in Storefront 3.x and zoom feature on browser is used, the logo will be cut off and will not be displayed properly. This behavior can be seen in multiple browser versions...
How to Verify the Maximum Transmission Unit For a Given Network Path
When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...
X-Forwarded-For Header Insert
Use Case X-Forwarded-For header can be used to pass the Client IP information to the backend server. When HTTP request contains X-Forwarded-For header, the values will be replaced with single client IP address. If there is no X-Forwarded-For header, it will be added and assigned with the client I...
Unable to authenticate users to use WiFi using Cisco-ISE.
If you see the following error whilst testing the connectivity from CIsco-ISe to the XenMobile sever. "Connection failed: there is a problem with the server Certificates or ISE trust store."...