Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

Streamed VM Setup Wizard Fails to Create VMs When Specifying an ESX Datacenter as the Hypervisor

Streamed VM Setup Wizard fails to create VMs when specifying an ESX datacenter as the hypervisor. The wizard completes but reports 0 of 5 VMs created. A CDF trace during the failure will report an exception in PVSDllHypervisorPlatform - "the resource vim.dvs.DistributedVirtualPort is not...

How do I Configure Unified Gateway for Common Enterprise Applications

This article describes how to configure Unified Gateway for common enterprise applications. Use Case To do AAA and single sign-on for common enterprise applications like SharePoint or Exchange at NetScaler Unified Gateway. Unified Gateway is a single point of access for all corporate applications...

TCP Profiles on NetScaler

TCP configurations for a NetScaler appliance can be specified in an entity called a TCP profile, which is a collection of TCP settings. The TCP profile can then be associated with services or virtual servers that want to use these TCP configurations. Built-in TCP Profiles For convenience of...

Change Password Option Not Working for Users Connecting to StoreFront

Users are able to log into StoreFront 2.5 successfully, but are unable to change passwords. Once a user clicks the change password menu option, they get error:Cannot complete your request. The user is then presented with a logon button. Event logs do not indicate issue. The StoreFront 2.5...

Error: "To Use Desktop Lock Feature, Make Sure Receiver is Installed and is Working Fine With Single Signon" While Installing Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock...

How to Hide Applications in StoreFront 2.5

This article describes how to configure StoreFront resource filter to hide certain resources by type or keyword...

How to Authenticate Multiple Domains using NetScaler with ICA Proxy and Single Sign-on

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How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Duplicate App Icons on Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Affected users see multiple stores configured CCA4-UK, CCA4-UK1, CCA4-UK2 and so on. Receiver was...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

Error: "The specified network name is no longer available", Profile Fails to Load and user receives Temporary Profile if NTFS permissions changed on User Store

Under certain circumstances, a user profile may fail to load and the user receives a temporary profile. When this occurs an error "The specified network name is no longer available" appears in the Profile Management Log...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

How to Generate SHA2 CSR on NetScaler Using OpenSSL

This article describes how to generate SHA2 Certificate Signing Request CSR on NetScaler using OpenSSL. Background Currently there is no option to create SHA2 CSR from NetScaler GUI however you can leverage the OpenSSL commands for creating SHA2 CSR from NetScaler...

Nutanix Acropolis Hypervisor Support in XenApp/XenDesktop

The Nutanix Acropolis hypervisor running on Nutanix Acropolis Operating System AOS 4.6.1.x or later has been designated as Citrix Ready and is supported in XenApp and XenDesktop 7.9 or later as mentioned on theCitrix Ready Marketplaceand theNutanix Solutions for Citrix desktop and application...

SNMP v3 System Generated Passwords are Not Accepted by CloudBridge

When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

Troubleshooting Guidance for Apps Optimized with Citrix Unified Communications SDK

Document what data needs to be collected for Citrix support and Citrix engineers to troubleshoot issues with a vendor application that is optimized with Citrix Unified Communications SDK...

The Image Does Not Have Layer Data Located In HKEY_CLASSES_ROOT or HKEY_CURRENT_USER

In one use case the published image, with Windows 11 OS, was missing the value, HKEYCLASSESROOT\mailto\Default. The Windows 10 images were ok...

ADC: Unable to delete backup files from GUI

Customer sees 50 backup files on NetScaler GUI whereas same files are not visible on /var/nssysbackup directory. Whenever trying to delete the backup files from GUI it shows "ERROR: Backup file does not exist."...

ADC: Unable to initialize FIPS

After going through the steps to initialize the FIPS module, after the last reboot, the FIPS still shows as not configured...

Cloud || Remote Browser Isolation most of the time not working

Users getting black screen. Or connection was closed screen...

XenServer 6.x/7.x unsupported with Citrix DaaS and CVAD

XenServer 6.x and 7.x have been end-of-life and are unsupported. Customers still using these versions will see host connections no longer functioning when used with Citrix DaaS and Citrix Virtual Apps and Desktops Version 2411 & later...

All Hosts missing from PVS Desktop Wizard

When trying to create a catalog using the PVS Desktop Wizard, the host list may be empty even though the Delivery Controller you are connecting had Hosts configured. You may also not see the option to add hosts in the PVS console...

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy Limit visibility in a delivery group for specific user/client...

Hotfix XS82ECU1077 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691646 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

Open Applications on Published Desktops are Moved to the Main Screen After Reconnecting.

Users connect to VDA from an endpoint with multiple monitors Applications are arranged by the end user so some apps are visible only on the secondary monitor The user disconnects from the session either manually or due to a disconnect on Lock policy The user reconnects to the session from the sam...

CWA for Android: Mobile Devices are not able to see the resources

Mobile Devices are not able to see the resources User may see Spinning wheel on Android device after adding Storefront URL in Workspace App...

First logon of the day for any user takes extra time to enumerate resources

First logon of the day for any user takes extra time to enumerate the Applications\Desktop. Subsequent logon for the same user is quick...

the new session will exit suddenly when the session exceed 8 on multisession LVDA

The customer said the new session will exit suddenly when the session exceed 8 on multisession LVDA. And if logoff 1 session, the user can login succeesfully...

VDA "Unregistered" due to special characters in 'BrowserName' property of published application

VDA might turn to "Unregistered" state when 'BrowserName' property of published application contains special characters, e.g. a pair of brackets...

Microsoft Security Update Validation Report July 2024

Microsoft’s July 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Xenserver Storage: Comprehensive Guide

Introduction This article will assist you in resolving issues with unavailable VDI Virtual Disk Image. Overview of the Issue In different situations, XenServer experiences issues with starting VM’s , taking a snapshot or scan of SR’s and failing with error “VDI is not available ”. This article wi...

Netscaler SSL (Certificates and Ciphers)

Introduction This article provides a summary of the useful resources about Netscaler SSL Certificates and Ciphers Appendix: Top Knowledge Content Troubleshooting Common Problems CTX124429 - Error: "unable to load PKCS7 object" is Displayed when Converting or Installing a PKCS 7 Certificate on...

Citrix Virtual Apps and Desktop - Graphics, HDX Optimization and Audio

Introduction This article is a summary of the support articles and documentation related to Graphics and Display issues, HDX Optimization Teams and Browser Content Redirection and Audio. Overview of the Issue HDX is a set of remoting technologies providing the user with the best possible virtual...

Netscaler - Load Balancing (GLSB, Content Switching)

Introduction This article contains links to some of the most popular knowledge base articles which can help with common issues that are related to the Load Balancing feature of Citrix NetScaler. See the list below for helpful articles which are related to Load Balancing virtual servers, Content...

Citrix Gateway: Launch, Authentication, Policies and Endpoint Analysis (EPA)

Introduction This article provides a summary of some of the useful resources about how to investigate, troubleshoot, and prevent the most common issues related to launching a session on Citrix Gateway. This article includes links intended to help with topics which are related to Authentication, t...

Xenserver Networking: Comprehensive Guide

Introduction This article aims to assist you in addressing network-related issues or configurations on XenServer Overview of the Article This article will direct you to additional articles covering networking on XenServer, focusing on configuration and troubleshooting. Appendix: Top Knowledge...

How to retrieve the keystore password needed to renew the HTTPS internal XenMobile SSL certificate

The internal SSL certificate has expired and Mobile Device Management MDM administrator does not remember the keystore password to renew the HTTPS certificate https.p12...

XenServer in High Availability Enabled Pool is Unresponsive and Does not Self-Fence

A XenServer in a High Availability enabled pool is unresponsive. The Virtual Machines on that host might not work, or are unable to stop, or unable to migrate any Virtual Machines...

After importing of an OVF package from a VMware environment Virtual Machine Fails to Boot with STOP 7B or 'Device Does Not Exist'

After importing of an OVF package from a VMware environment, a Windows virtual machine fails with a STOP 0x0000007B error, or a Linux virtual machine does not boot because a device /dev/sda1 for example does not exist. On a Windows virtual machine a STOP 0x0000007B error occurs. On a Linux virtua...

Implementation Guide - High Availability for TFTP with Provisioning Services

This article is an implementation guide on High Availability for TFTP with Provisioning Services...

Identifying Different License Types

This article describes how to identify different Citrix license types. To license a Citrix product, it requires a license code that must be activated or allocated and uploaded to the appropriate environment, such as the License Administration Console, the XenServer or an appliance. License Code...

How to Configure a CloudConnector Between Two NetScaler VPX Appliances Using a Wizard

This article describes how to configure a CloudConnector between two NetScaler VPX appliances on different data centers- Data Center A and Data Center B using a wizard. Background CloudConnector is a feature used to build a cloud-extended data center. You can create bridges to connect one or more...

Error: "Remote license server is not compatible" after upgrading to XMS 10.8.23

After upgrading the server to XenMobile server to 10.8.23 Unable to access remote licenses...

CloudBridge Virtual WAN Gateway Mode and Inline Deployment Steps

This article provides step-by-step procedure in configuring a CloudBridge Virtual WAN appliance in Gateway mode based on a sample network setup...

LDAP Communication Error on XenMobile Device Manager

The following LDAP communication error appears on XenMobile Device Manager: javax.naming.CommunicationException: simple bind failed: xxxx-xxx-xxx.xxx.xxx.com:666Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:...

Error: "The domain/user does not have access to the farm" when Accessing the Management Console

Administrator account is not able to access the management console and it generates error, "the domain/user does not have access to the farm"...