Upgrade to 7.15 LTSR CU updates on Storefront server fails with error 0x000003E5

Upgrading from Xenapp 7.15 LTSR CU1 to CU2 is failing for Storefront servers with this message: "Error Id: XDMI:95464884 Exception: Citrix.MetaInstaller.Exceptions.MetaInstallerException 'CitrixStoreFront-x64.exe' component failed to install with error 0x000003E5. at...

Not seeing non-addressable vservers on ADM Cloud

Not able to see any non-addressable with ip:0.0.0.0 vservers on the ADM...

Workspace Browser Compatibility

Workspace is accessible by any computer with a supported web browser and an Internet connection. In order to utilize all features and functions of Citrix Workspace, we recommend using a web browser listed in the Workspace system requirements. FAQ 1. I don't see my browser on this list... do you...

The wrong database version is being used. Found version: xx Expected version number: xx

PVS - 7.1 upgrade to 7.8 - The wrong database version is being used. Found version: xx Expected version number: xx...

Unable to remove store from StoreFront console

event 0: "An error occurred while running the command :'Remove-DSStore2' Cannot bind argument to the parameter 'VirtualPath' because it is an empty string...

XenMobile/Endpoint Management: Cloud Gear Icon returning "this page isn't working HTTP ERROR 400"

Description: error "this page isn't working HTTP ERROR 400" may be displayed when trying to access the Cloud XenMobile / Endpoint Management Client instance when customers go to their own xxxx.xm.cloud and then click on the Could Gear Icon from the green tool bar at the top Doing so, will...

Citrix Receiver for Web: Error "Cannot complete your request"

Error messages: "Cannot complete your request" on browser when accessing Store for web...

Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...

Profile sync issues with Mozilla Firefox after logoff and login.

Mozilla Firefox settings such as bookmarks not getting saved after logoff and login. With Internet Explorer there is no issue, however it does not work with Mozilla...

Provisioning Services 7.X : Session Printers are not enumerating in Streamed Desktop

Session printers which were pushed through Microsoft Group Policy are not getting enumerated in VDA session. If we manually run GPUPDATE /FORCE on streamed session , then it displays all printers applied through Microsoft GPO...

AppfW blocking and not logging, with PostBodyLimit set to >1GB

When we apply an appfirewall profile only in log and learning mode. After applying some pages become unavailable but there is no logs. Appfw blocking but no logs, when we enableapplication/x-www-form-urlencoded option in the appfw security...

Boot failure 0xc000000f: Windows failed to load because the NLS data is missing, or corrupt

You may see this when you attempt to create App Layers after importing a new non-US-English OS layer. This applies to every version of Windows from 7 onward. Below is what you get in Windows 7 when you have a missing NLS Native Language Support code-page file. You get a boot failure screen that...

Error : "An error occurred while building your environment...". Synchronization State of WEM Agents Has a Red "X"

After upgrading WEM from 4.2 to 4.4, WEM agents are failing to connect to the WEM server with the following error: "An error occurred while building your environment. Agent processing will now stop. Please contact your Administrator." Issue only occurs when connections are going through Load...

Citrix UPM + WEM - Google Chrome does not remember user login data

Google Chrome does not remember user login data with any website. Every time users launch Google Chrome in a new Desktop session, they have to type their username even after have enabled the Remember Me option...

Receiver throws the following error on connecting to the Store: An error has occurred in the script on this page - File://C:/Cusers/xxxx/AppData/Local/Citrix/SelfService/Web/xxxx/1/custom/script.js

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.9.2000 throws the following error on connecting to the Store: An error has occurred in th...

Unable to Publish Image with Citrix AppLayering 4.13

When we attempt to a publish image we encounter the below error on the ELM console: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...

Enrolling Android device without using user's google account to configure device

Enrolling Android device without using user's google account to configure device...

A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management

Error "A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management" whiletrying to launch WEM console...

PVS 7.15.3 The target device detecting the wrong Mac Address

While booting the Target Device, it shows the wrong mac address as 656565656565...

A sample to set http response header X-Frame-Options by rewrite policy

A sample to set http response header X-Frame-Options by rewrite policy on vpn vserver...

Unable to deploy custom receiver from Store front. Getting " An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again."

While trying to add customized "receiver.exe" to deploy receiver option in Storefront, you might get following error while saving it. "An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again". It works fine with...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

Setting up session settings in Storefront 3.12

Configure the settings to control the end user experience and specific time out durations...

Error: "Execute Commands failed" When Enabling AppFlow from NetScaler MAS

Enabling AppFlow from NetScaler MAS fails with the error message: Execute Commands failed. Config logs /var/mps/log/mpsconfig.log: Wednesday, 10 Jan 18 11:55:20.075 -0500 Error 1 SSH Command Timed out on Wednesday, 10 Jan 18 11:56:20.080 -0500 Error Main SSH: Failed to connect on Wednesday, 10 Ja...

Detecting Link Failure in Citrix SD-WAN Appliance

Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...

How to migrate the XMS Database server from an existing DB to a cloned DB server

How to migrate the XMS Database server from an existing DB server to a cloned DB server ? Below are the steps which can be followed if we need to migrate XMS DB server to a cloned DB server which has a different IP address. 1. Login to XenMobile server. 2. Select Configuration and then select...

Can't install App Layering Agent, "System.MissingMethodException"

The Citrix Agent install fails because the Agent won't start. Windows says there was a timeout waiting for the service, but in reality it immediately crashes with a .Net error in the Windows Application event log. Application Log events: Log Name: Application Source: Application Error Date:...

Users Unable to Access Internal Resources After Connecting Through Full VPN Using IIP on AWS

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[NS11.1]how to custom Logon Button Text in Portal Theme based on RfWebUI

How to customize the logon button text in RfWebUI based Portal Theme...

What are the supported disk platforms to install XenServer on?

Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...

How to customize the storefront website title

Customize the storefront website title and the icon...

Troubleshooting NetScaler Hard Disk Issues

Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...

How to Stop Receiver From Launching All the Published Applications Automatically

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...

WEM Agents showing random incorrect bindings

Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...

Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy

The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" due to “Default.htm” file being corrupted on Storefront

The following error is displayed due to “Default.htm” file being corrupted on Storefront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Expired Certificates on StoreFront

The following error is displayed due to expired certificates on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Self-Recycling of StoreFront Application Pools

The following error is displayed due to self-recycling of StoreFront application pools: Cannot Complete Your Request...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...

How to recover the local username created for the ELM in Azure and reset the password

When you deploy an ELM into Azure, Azure requires that you do not enable the root account for external access. Instead, you are required to specify a name and password for a non-administrative user. If you do not write that username down, or if you lose it, it can be difficult to determine what i...

Unable to add store account on the native receiver for windows on HP T620 Win 7 embedded OS machines

After installing newer versions of the Receiver for Windows, that are by default configured to use only TLS 1.1 or 1.2, users are not able to add a store and may see this error message: "Your account cannot be added using this mail address. Make sure you entered it correctly. You may need to ente...

CITRIX.opt file is not present on the License Server

CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...

Secure Mail - Use Safari as the Default Browser - No Browser Installed

From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...

Elastic Layering Logs

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NetScaler SD-WAN Best Practices

Purpose and Scope The intention of this article is to provide the best practices when NetScaler SD-WAN solution is designed, planned, and executed in the your network. Network Infrastructure Design and Configuration Verifying ISP Link Health For new deployments, prior to SD-WAN deployment and/or...

How to restrict users to access device settings on Samsung devices in KIOSK mode

Restrict users to access device settings in Samsung KIOSK mode...

XenMobile OnPremise: Push Required apps in XenMobile by enabling the server property

Push Required apps in XenMobile by enabling the server property. Note: This article refers to XenMobile MDM OnPremise instance only...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

How to attach files in Secure Mail keeping the policy restricted

In Secure Mail/WorxMail versions 10.3.5 and later, Android users can't attach images directly from the Gallery app when the Inbound document exchange Open-in policy is set to Restricted. If you want to keep this policy set to Restricted but still allow users to add photos from the Gallery, follow...

XenMobile FAQ: Shared Devices for iOS DEP

Q: Does XenMobile support shared devices for iOS when the devices are enrolled in Apple DEP? A: Yes Q:What is the difference between Basic DEP and Authorized DEP? A: Basic DEP: During the setup assistant, the initial enroller is the default DEP user. Then, it is the final user after MAM...