How to update ADC appliance's credential to ADM Admin Profile

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Addressing the "Down" Status of Secondary ADM Database

After upgrading the firmware from ADM13.0-85.19 to ADM13.0-89.7, the customer encountered a problem where the status of the secondary ADM database is marked as "down."...

How to correct a VIP not replying after an IP conflict

IP conflict errors VIP not accessible VIP does not reply ping -In this specific scenario there is a host on the network that was statically assigned an IP that the ADC was using on a VIP...

How to add, delete or modify On-Prem ADM Agent ciphers

Provide the steps to modify ciphers used on ADM Agent on prem...

How to verify hardware health status on NetScaler MPX

How to verify hardware health status on NetScaler MPX...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

How To: Check ADC's built-in ADM agent reachability to ADM Service (Cloud)

Check ADC's built-in ADM agent reachability to ADM Service Cloud...

VMs Boot Extremely Slowly on Specific Hosts

VMs boot extremely slowly on specific hosts, the booting process mainly stuck in the phrase when vm icon changes from yellow to blue...

Gateway Insight Displays Multiple Failed Logins with Authentication Error "User not found"

Gateway Insight displays multiple failed logins with authentication error "User not found"...

LDAP user monitor DOWN after upgrade to ADC 13.1 33.27+ version

The LDAP user monitor shows DOWN after upgrading to the build 13.1 33.27+ version...

How to restrict specific source ip address to access virtual ip address

How to restrict specific Client IP address to access Load Balancing Virtual Server...

How to change SMS OTP passcode length

This article introduces how to change the length of SMS OTP password...

Unable to filter Instance Syslog messages over 1 Month in ADM

Customer wanted to audit NetScaler historical instance syslog in ADM, however could only obtain data within 1 Month in GUI page. ADM instance syslog data pruning is configured with 90 days, there should have data age greater than 1 Month. P.S.data pruning configure...

How to Customize Gateway Login Page Labels for Custom Theme when nFactor Login Schema is enabled

This article helps you customize gateway login page labels such as username/password field labels for custom theme when you are using nfactor authentication...

CWA for Chrome OS 23.3.0.40 - keyboard is unresponsive inside the Citrix session

Symptom 1: The keyboard is non-responsive when running in Kiosk mode though it is responsive at the Citrix login in kiosk mode users can enter their username and password but becomes non-responsive inside the Citrix session. Symptom 2: 1. Launch CWA for Chrome OS desktop session 2. Go to the full...

Microsoft Security Update Validation Report March 2023

Microsoft’s March 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Unable to use port 8080 for Citrix Cloud WEM Services connectivity

When setting up Cloud WEM Services in your environment, you may have a requirement to use a different port than port 8080 for communication as it may be blocked due to internal policies. An alternative port is required to be used both for the local agent and for listening on the Cloud Connector...

Odd number CPU shows 100% CPU Utilization after disabling Hyperthreading.

After disabling the hyper-threading, the odd number CPU, example CPU 1,3,5 etc.. consistently shows 100% CPU utilization, the even number CPU is normal...

Driver Disk for Qlogic netxtreme2 7.15.10 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's netxtreme2 driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2| 7.15.10 bnx2x| 1.715.20 bnx2fc| 2.12.20 Note: If you us...

How to get the installation date of XenServer

How to get the installation date of XenServer...

Enable Screen sharing for BYOD Chromebook devices using Citrix Cloud

Users who use bring your own device Chromebook require teams and the ability to screen share...

Unable to Launch the Webex and Teams Meeting from Citrix Secure Web on Android

Unable to Launch the Webex or Teams Meeting from Citrix Secure Web on Android Error message "Blocked. Access to this site is restricted by admin policy" or blank page...

How to configure Email OTP without email ID registration

This article covers two kind of Email OTP authentication methods, which deployed in Citrix ADC Nfactor AAA virtual server. How to configure standard withemail ID registration email OTP How to configure simple without email ID registrationemail OTP...

AlwaysOn VPN session is not re-established after sleep mode

When windows clients come out of Sleep mode and sometimes on boot, the Gateway VPN client is not connecting to the Gateway. This can usually be resolved by disabling/enabling the WiFi connection or rebooting the client machine. The Setup has "Always On " VPN mode and Machine-tunnel...

BIOS Based Provisioning Services Target Devices Boot Slow Within VMware ESX

BIOS based Provisioned Target Devices boot slow through single IO. Background This symptom appears random. It may occur on a single vm boot or many, for example: five out of ten vm's may boot as expected and the remaining five may boot anywhere from 5 to 60 minutes later. After boot when the Targ...

ICA RTT data is missing - displayed as n/a in Director

ICA RTT data displayed as n/a in Director...

Android Enterprise - How to remove Managed configuration policy from Android device

How to removeManaged configuration policy pushed to Android devices...

ADC is hanging on “Loading your applications“ screen when accessing the gateway page

After gateway authentication passed, gateway page stucked on “Loading your applications“...

Driver Disk for Qlogic fastlinq 8.70.10.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.10.0 qede| 8.70.10.0 qedf| 8.70.10.0 qedi| 8.70.10.0 qedr|...

How to block users from logging in VPN during non-working hours

This article address a configuration sample to block users from logging in VPN during non-working hours...

Storefront monitor is down

The customer refer to https://docs.citrix.com/en-us/citrix-adc/current-release/load-balancing/load-balancing-builtin-monitors/monitor-citrix-sf-services.html to configure a user monitor for storefront service probe, but storefront service shown down; If binding TCP monitor to storefront service, ...

Server communication timeout error while accessing the vdisk pool after upgrade to 1912 CU5

'Server communication timeout' error while accessing the vdisk pool node in the Citrix Provisioning PVS console after upgrade to 1912 CU5' There were no issues with the other nodes in the PVS Console...

Start Menu not responding with User Personalization Layer enabled

Win10 20H2 start menu stops responding to mouse left click...

Citrix ADC MPX/SDX Fortville NIC Err-Disabled when LLDP Is enabled on Peer Switch/Router

If Citrix ADC is connected to a switch/router via Fortville NIC For example 10G port on MPX 8900, interface will show UP for a moment then go to Err-Disabled state. Running "show interface" command on ADC, you can find ADC Fortville NIC is in Err-Disabled State, along with TX Stall andHang counts...

PVS : Failed to connect to the PVS API, error : Unable to connect to the remote server

PVS : Unable to connect to the PVS API, error - Unable to connect to the remote server...

Failed to add device when registering with OTP

Failed to add device when configuring OTP One Time Password...

Citrix PVS 1912: VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule

VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule...

Active Sync Gateway Connector isn't working with new devices since Update to 10.14 RP4

After upgrading from 10.14 RP3 - 10.14 RP4 any new enrolled device can't access to our Exchange Server via Active Sync Connector. After rebooting XenMobile server during the update process, we observe errors in the RemoteConfigService.log file as follows: Error |...

How to resolve certificate errors encountered after an upgrade of the ELM

Unable to create layers after an upgrade, One of the below errors is seen. "The issuing certificate does not have a usable private key" "Certificate doesn't contain private key"...

Microsoft Security Update Validation Report January 2022

Microsoft’s January 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

NTP time sync issue on VPX running on VMware platform

For Citrix ADC VPX instances deployed on VMware ESXi hypervisor, the Citrix ADC system time might go out of sync and consequently network time protocol NTP synchronization is lost. This problem occurs due to an issue with VMware ACPI timer emulation. tail -f ntpd.log 6 Dec 01:06:23 ntpd42663:...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 6

Package name: xms10.13.0.10603.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 5

Package name: xms10.13.0.10528.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about this update As a best...

User stays logged into Citrix Workspace for more than a day

When a user uses Citrix Workspace app to log into a Citrix Workspace store, user remains logged in for more than a day without having to re-enter their password...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

An application that uses scrolling graphics may experience heavy lag / low frame rate

Neuro Works is an application used by neurologists to view and playback studies of patient EEGs. When they open Neuro Works through Citrix, users can define speed and time-based settings to view these EEGs. When viewing, these EEGs scroll across the screen from left to right, and this "playback"...

Experiencing performance and disconnects while using Optimized Microsoft Teams with Citrix Workspace App for Windows 2102

Performance and stability issues being experienced when joining Microsoft Teams meetings while using Citrix Optimized Microsoft Teams with Citrix Workspace App for Windows 2102. The shared display content may be slow and user could potentially disconnect from the meeting. And Citrix Workspace App...

Hotfix XS82E016 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX291439 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E012 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS81E001 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note : EnsurethatyouuseXenCenter8.1.2orlatertoinstallthishotfix.ThelatestversionofXenCenterisavailablefrom the CitrixHypervisorDownloadsite. Information About this Hotfix Component| Details ---|---...