Machine Account Password Fails to Update

While configuring Active Directory machine account password management in the virtual disk file properties, the machine account password expires after the determined value timeout without successfully changing...

How to Configure Automatic Virtual Disk Updates

This article contains information about how to use the Provisioning Services Automatic vDisk Update process. Background The vDisks assigned to the clients during the Automatic vDisk Update process are new versions of the vDisks currently assigned to the clients; allowing for the automatic...

After importing of an OVF package from a VMware environment Virtual Machine Fails to Boot with STOP 7B or 'Device Does Not Exist'

After importing of an OVF package from a VMware environment, a Windows virtual machine fails with a STOP 0x0000007B error, or a Linux virtual machine does not boot because a device /dev/sda1 for example does not exist. On a Windows virtual machine a STOP 0x0000007B error occurs. On a Linux virtua...

Implementation Guide - High Availability for TFTP with Provisioning Services

This article is an implementation guide on High Availability for TFTP with Provisioning Services...

How to Create an Update Task to be Performed at a Scheduled Time in Provisioning Services

This article explains how to create an update task to be performed at a scheduled time. Note : This article is part 3 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 – How to Create a Designated Update Virtual machine and adding a Host Connection to vDisk Update...

How to Troubleshoot Provisioning Services Server Machine Account Password

This article contains information about troubleshooting the Provisioning Services PVS Server machine account passwords...

Identifying Different License Types

This article describes how to identify different Citrix license types. To license a Citrix product, it requires a license code that must be activated or allocated and uploaded to the appropriate environment, such as the License Administration Console, the XenServer or an appliance. License Code...

How to Configure a CloudConnector Between Two NetScaler VPX Appliances Using a Wizard

This article describes how to configure a CloudConnector between two NetScaler VPX appliances on different data centers- Data Center A and Data Center B using a wizard. Background CloudConnector is a feature used to build a cloud-extended data center. You can create bridges to connect one or more...

Error: "Remote license server is not compatible" after upgrading to XMS 10.8.23

After upgrading the server to XenMobile server to 10.8.23 Unable to access remote licenses...

How to Remove a XenServer Slave when it No Longer Exists in the Pool

XenCenter shows the red icon of the XenServer Slave that no longer exists in the pool.You want to eliminate that XenServer Slave but you receive the following error message when you issue the command from XenServer Master xe host-forget of that Slave. "This host cannot be forgotten because there...

Alternate Method to Reverse Image Provisioning Services vDisks (XenServer Direct VHD Boot)

This article describes an alternate method to Reverse Image Provisioning Services vDisks XenServer Direct VHD Boot. Note : Reverse imaging a Provisioning Services PVS vDisk is not the only way to get a vDisk back to your hypervisor for updates. This article explains the versatility associated wit...

CloudBridge Virtual WAN Gateway Mode and Inline Deployment Steps

This article provides step-by-step procedure in configuring a CloudBridge Virtual WAN appliance in Gateway mode based on a sample network setup...

Provisioning Services Target Devices Start with MAC Address as the Computer Name

When booting, VMware ESX target devices replace computer name with MAC Address...

LDAP Communication Error on XenMobile Device Manager

The following LDAP communication error appears on XenMobile Device Manager: javax.naming.CommunicationException: simple bind failed: xxxx-xxx-xxx.xxx.xxx.com:666Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:...

Error: "The domain/user does not have access to the farm" when Accessing the Management Console

Administrator account is not able to access the management console and it generates error, "the domain/user does not have access to the farm"...

Session Appears Down in XenApp Farm and Csrss.exe Process Remains Active in Session

Session appears in astate in the XenApp farm. Csrss.exe process remains active in the session. This generally means that the session had problems on logoff and remains hung until it is manually terminated or the server is restarted. Additionally, if the server has sessions in this state and is...

How to Configure Windows 2003 Network File Share as Authenticated Storage Repository for XenServer

This document describes how to configure Windows Server 2003 Release 2 Server Network File Share NFS as an authenticated storage repository for XenServer. The NFS component is only included in Windows Server 2003 Release 2. If you do not have this edition, you can achieve the same results by...

Provisioning Services Time Synchronization Requirements

The Provisioning Services StreamProcess becomes unresponsive when a time change occurs on the Provisioning Services Server...

How to Restrict Access to NetScaler Owned IP Addresses Only from the Management Applications

Any application running on the NetScaler appliance's operating system is exposed to the world through NetScaler-owned IP addresses. This exposure may result in network attacks, which can negatively impact the performance of the NetScaler appliance. Note : You can block the non-management...

Users unable to reconnect to disconnected session to access their Citrix virtual desktop.

Unable to reconnect to a disconnected session with error "Unknown Client error 1110" when using CVAD 2203 CU3 and earlier. When problem occurs, it is also not possible to connect via RDP. Logon stays at stuck under the "Other User Welcome" screen...

Troubleshooting intermittent sync issues in Secure Mail

Secure Mail fails to sync intermittently...

can't launch session on Redhat 8.4

The customer setup LVDA 2203 CU2 on AMD server with Redhat 8.4, but when they launch session, the desktop viewer became grey screen and exited later. But the issue doesn't occur when launch session on intel desktop with Redhat 8.4...

Driver Disk for Microsemi smartpqi 2.1.28_025 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.28025...

Virtual keyboard automatic popup feature might not work properly due to API limitations

Virtual keyboard automatic popup feature might not work properly due to API limitations...

After upgrading to 13.1 49.x build , the PE CPU significantly increases after running for some time

You may observe the following issues when you're running the below version 13.1 52.x/14.1 17.x and using hundreds of admin partitions: All newnslog files have a very small time range, for example, 1-5 seconds. nsconmsg -K newnslog -d setime start time Fri Sep 8 03:25:28 2023 end time Fri Sep 8...

Get License, Hardware and Platform details from API call

Get the output of Hardware, platform and License via API...

Error message "Invalid URL entered" while configuring Okta as an identity provider

Error message "Invalid URL entered" while configuring Okta as an identity provider...

Microsoft Security Update Validation Report February 2024

Microsoft’s February 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Incorrect license usage shown in Endpoint Management

In-use license counts in the Endpoint Management console do not match the actual number of licenses being utilized...

How to cancel pending power actions

One or more of the pending power actions in the queue to be marked as canceled andcannot be canceled once they have started to be processed by the hypervisor...

SDX Device Crypto Virtual Functions 0

This article guides how to deal with the issue with Crypto Virtual Function related error on SDX platform...

SNMP system uptime is refreshed to 0 after 497 days.

Symptom: SNMP oid ofsysUpTime OID: 1.3.6.1.2.1.1.3 is refreshed after 497 days. The time in hundredths of a second since thenetwork management portion of the system was last re-initialized...

Mouse cursor flickers when dragging publish app Explorer

The mouse cursor flickers when dragging the publish app Explorer. The issue doesn't happen if using window mode...

How to change the ELM disk from unmanaged to managed on Microsoft Azure

This article will provide you with the steps required to change the ELM disk from unmanaged to managed using Microsoft Azure and Citrix App Layering...

How to construct "Deployment Rules' for the REST API request to add and update the Public APP Store

This document is to record an easier method to construct the field 'Deployment Rules' in the RESTAPI request to add and update the APP in the Public APP Store...

Microsoft Security Update Validation Report December 2023

Microsoft’s December 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Previous records do not appear in the session recording management log

Previous records do not appear in the session recording management log...

Configuration logging display language not localized

The default language for the Web Studio configuration logging is English. To change the language, configure the Cloud-DDC locale instead of adjusting the language settings in the web browser...

See List and kill current AAA VPN Session on the CLI

See and Kill current AAA Sessions...

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"...

Window order changed when reconnect ICA session

When session reconnection occurs, the window stacking order of a multi-window application changes. Original order: Chat program = Windows File Explorer = chat message window Order after reconnection: Chat message window & chat program = Windows File Explorer...

CPU consumed by a session on VDA mismatches associated session or published apps importance level

The CPU resource consumed by a session on a XenApp Server does not match the associated session and/or published application importance levels...

Microsoft Security Update Validation Report November 2023

Microsoft’s November 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5

Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...

How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

Understand Power Actions

When the user clicks on the Shutdown/Restart option within the VDI, you see error in VMware Console. Parameter: ShutdownDesktopsAfterUser $True Autoscale set to keep the machine on all the time i.e Autoscale set at 100%...

Migrating Citrix MCS Catalogs To New Storage

Storage migration for MCS machines...

Session window screen displays abnormal if windows size changes during session launch

Changing the screen size of the session window during the session startup process may cause problems with the screen display. If the screen size is larger than the session window, the screen displays a gray border. If the screen size is smaller than the session window, a truncated screen is...

How To Identify If SCSI Storage Repository Has Changed SCSI IDs

This article will help in identifying if the iSCSI/HBA Storage Repository SR has changed SCSI IDs and provide steps to repair it...

How To: Update time zone on NetScaler

Change the default time zone of the NetScaler...