Error: Secure Hub - Couldn't Load Store

There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...

"Authentication Failed! (401)" When Trying to Create or Edit a Connector

Unable to create or edit aconnector. When you try to select a Datacenter on a new Connector, or when the page attempts to render an existing Connector, you get this error:...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

Per App VPN with Citrix Endpoint Management and XenMobile

You can configure the per-app VPN feature to establish connection to internal resources in full VPN mode...

Cannot download the attachment in Secure Mail

Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

How to Manage Scheduled Snapshots?

This article describes the method to manage snapshot schedules...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...

How Do I Configure Cloud Connector to Support a Web Proxy

The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...

"The specified schema name \"dbo\" either does not exist" error when upgrading

Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...

How to Add Receiver Store Using Registry

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to add Receiver store using registry...

Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

Secure Mail : Email Sync is not possible for a single user.

Exchange error : Seeing error for the user wd0283 Error - 4023,MSExchangeADAccess : locked out until 5/3/2017...

How to Disable Single Sign-On in NetScaler

This article describes how to disable Single Sign-On in NetScaler. Background In XenMobile, in some use cases the app may want to perform NTLM authentication of a user that was not used during enrollment. In such situation, the app uses Full Tunnel mode and so would like to send the credentials...

udadmin -list -a shows incorrect license usage for XenMobile

After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...

XenServer Cannot Read the License From the License Server

XenServer cannot read the license from the license server...

Enable BitLocker on secondary drive causes Receiver installation to be corrupted

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...

Load Balancing and Monitoring Delivery Controllers

This article describes how to load balance the Desktop Delivery Controller via NetScaler with Connection Leasing...

How to Remove Crash Dump File From a Crashed Red Marked Xenserver.

Remove Crash Dump File From a Crashed Xenserver...

"This account is already added. Please select another account to add or press the close button" While Configuring Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When customer attempts to configure Receiver, he gets an error: This account is already added. Pleas...

Setting up a default landing page on Storefront 3.0

The article describes how to set the default landing page in x1 / 3.x on StoreFront 3.x...

Draft folder emails in Secure Mail not syncing with MS Exchange

Q: Users create drafts in Secure Mail but these do not get synced with MS Exchange and viewable in Outlook. After repeated attempts to amend and save the draft it will be deleted without being synced. Is this a known issue? A: With regard to the Draft folder syncing, there are limitation regardin...

How to disable Workspace Control Session Roaming on Citrix Virtual Apps and Desktops

This article describes how to disable workspace control session roaming from occurringon Citrix Virtual Appsand Desktops...

Using a Trusted Certificate for the Unidesk Management Console

...

General KMS troubleshooting commands

Here are a few commands that will help you confirm your KMS configuration...

How to resolve "Unexpected inconsistency: Run fsck manually" error or when prompted to enter root password

An unexpected interruption in the operation of an ESX host or an underlying datastore in VMware can damage the root file systems of the Unidesk appliances CachePoint Appliances and the Management Appliance. This damage can prevent them from booting automatically. When an operational interruption...

how to fix stale CIFS mounts on XenServer

how to fix stale CIFS mounts on XenServer...

How to configure Pass-Through authentication for Storefront with Internet Explorer

This article describes how to configure Single Sign-on authentication to XenApp/XenDesktop using Internet Explorer. After configuring Single Sign-on, users will be able to connect to their Storefront published applications and launch XenApp/XenDesktop sessions without having to enter their...

XAPI Keeps Maintenance Mode For A Long Time After Restarting XenServer

XAPI keeps maintenance mode long time after restarting XenServer every time. This issue is happening from XenServer env was configured first. XAPI can't create network connection to other pool member and xenbr0 raise a network error. Sep 10 19:36:08 XXXX fe: 5481 /sbin/ip addr add...

Troubleshooting StoreFront Upgrade Issues

Unable to upgrade StoreFront...

Provisioning Services Target Device Boots Up with BSOD 0xBC

Provisioning Services targets randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

How to rename items on StoreFront?

To rename items as per the requirement...

Data Not Displayed Under Gateway Insight Node of NetScaler MAS

No data is displaced under the Analytics Gateway Insight node of the NetScaler MAS GUI...

Configuring PVS for High Availability with UEFI Booting and PXE service

Provisioning server - cannot load balance or HA...

Microsoft Certificate Authority Configuration for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management in MSCA...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Write Cache to Hard disk fails when BDM Partition is used

Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...

PVS 7.6: Target device not responding to boot command from PVS Console

PVS 7.6 Target device not responding to boot command from PVS Console...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...

How to Migrate PVS created machines to another host

To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront

The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...

StoreFront Header Branding Logo Display shows distorted when zoom is applied to browser (chrome, IE, Edge, Firefox)

When a custom logo is applied to a StoreWeb in Storefront 3.x and zoom feature on browser is used, the logo will be cut off and will not be displayed properly. This behavior can be seen in multiple browser versions...

Citrix Virtual Apps and Desktops - Black or Blue Screen connecting to Published resource

Users may notice that when launching a published application or a published desktop, the session gets stuck on a black screen or a blue screen...

How to Silently Remove and Clean-up Application Shortcuts from Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. To have the Citrix Receiver silently remove application shortcutsfrom their Citrix Receiver thatthe...

Full Control Permissions Granted to All Users in Profile Management

The Full Control permission has been granted to each user. For example, when a new user is created in Active Directory and logs on for the first time, a folder is created for that user in the user store. However, all users have permission to access that folder and perform operations on it...

How to Verify the Maximum Transmission Unit For a Given Network Path

When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...

Java Properties not Saved to the User Profile

Under certain circumstances Java properties might not save to the User Store on Logoff...

How to connect to ADFS 3.0 from NetScaler ADC load balancer?

Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...