How to Troubleshoot Scheduled Snapshots issues

This article provides general guidance to troubleshoot VM Scheduled Snapshot VMSS issues...

Secure Hub Error: Request Failed on iOS devices

This article explains how to troubleshoot the errorRequest Failed on iOS devices when we have cert+LDAP policy on Netscaler Gateway Below error in the iOS Secure Hub logs indicates that the issue is because two factors Authentication is disabled. ,,ERROR...

How to Add Receiver Store Using Registry

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to add Receiver store using registry...

Error: "Stop error code 0x00000074 (BAD_SYSTEM_CONFIG_INFO)" When You Start VDI

The following error is displayed when you boot VDI: Stop error code 0x00000074 BADSYSTEMCONFIGINFO...

License Count Mismatch for XenMobile Server

Licenses not being released back into pool of available licenses after deleting them from console. However when devices enroll count will go up consuming licenses, but it will never go back down...

QuickBooks Recipe

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

Device limit per user in Enrollment profiles not being enforced MAM-only

Enrollment Profiles has been set to limit users on specific delivery groups to a certain limit of devices per user. This should prevent people on these delivery groups from activating Secure Hub on more devices than they are allowed. However, these users are still able to activate with no...

XenMobile: Cannot login to the console, Authentication fails

Unable to login to the XenMobile console. Cannot check the LDAP connections/ bindings from the console. The users are not connecting from the devices. We get "Incorrect Credentials" error message on the devices...

Firefox Recipe

Firefox is a web browser distributed by Mozilla. This article includes information on installing Firefox to an application layer...

How to Collect Client VPN Logs for ADC Gateway

This article describes how to collect VPN logs from Windows XP, Windows Vista, Windows 7, or Windows 8 for analyzing VPN connection issues in an ADC Gateway appliance...

AD Account Lockouts Due to Citrix PIN Password Caching

After a password change at ActiveDirectory, users are seeing account lockouts. XenMobile was causing these lockouts as the password cached with Citrix PIN was not updated...

How to Disable Single Sign-On in NetScaler

This article describes how to disable Single Sign-On in NetScaler. Background In XenMobile, in some use cases the app may want to perform NTLM authentication of a user that was not used during enrollment. In such situation, the app uses Full Tunnel mode and so would like to send the credentials...

udadmin -list -a shows incorrect license usage for XenMobile

After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...

Citrix Endpoint Management: Deployment Use Cases

Citrix Endpoint Management and its Deployment Use Cases Citrix Endpoint Management: Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your enterprise resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create,...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to Add a Static Route on Netscaler MAS

This article describes how to add a static route on NetScaler MAS...

Enable BitLocker on secondary drive causes Receiver installation to be corrupted

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...

NetScaler is forcing the SSL connection on sites browsed with Secure Web

Web Links for HTTP resources attempting to connect via Secure Web over HTTPs and failing as resource does not exist on HTTPs...

How to Remove Crash Dump File From a Crashed Red Marked Xenserver.

Remove Crash Dump File From a Crashed Xenserver...

Setting up a default landing page on Storefront 3.0

The article describes how to set the default landing page in x1 / 3.x on StoreFront 3.x...

Storefront 2.6 - users get "Error 500".

users get "Error 500"...

UPM Doesn't Migrate Local User Profiles Since Version 5.4.1

In UPM 5.4.1 and later versions, UPM doesn't migrate local user profiles to UPM store. Then users who are using local profile is unable to retain their personal settings by UPM...

How to Configure NetScaler as IDP for SAML Based Integration with 15Five

This article describes how to configure NetScaler as an Identity Service Provider IDP for 15Five SaaS applications, using SAML Security Assertion Markup Language protocol. Introduction 15Five is a company that provides performance management platform that combines employee feedback, objectives...

Unable to create an SR from a CIFS share containing DFS Targets

Unable to create an SR from a CIFS share containing DFS Targets. When trying to create the SR XenCenter gives an error: Unable to mount the directory specified in device configuration request The following errors can be seen in the logs: daemon.log Apr 6 10:35:04 dubvdodxa65-5 cifs.upcall: unable...

Assigning a GPU to a Windows VM using xe CLI

To assign a GPU to a Windows VM using xe CLI...

LDAP SSL - invalid user account-LdapErr-DSID-0C090FB4-Error-initializing-SSL

ISSUE: User can not login after changing LDAP authentication to LDAP SSL authentication. Error message: Invalid user account. Symptom: Check the Network Trace and found. For TLS: 22283 2017-03-09 16:54:29.344825357 2.2.2.22.2.2.3LDAP 232 extendedResp1 00000000: LdapErr: DSID-0C090FB4, comment:...

How do I open firewall ports for App Layering

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Provisioning Services Target Device Boots Up with BSOD 0xBC

Provisioning Services targets randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

Restoration of HA Backups on Standalone NetScaler MAS Fails at Restoring of the Database

The restoration of the NetScaler MAS backup fails at restoring of the Database as shown in the following screen shot: This will stay at this point and will not continue. Checking process using top or ps commands will show low CPU usage, which indicates that the restore process has stopped. The...

PVS Write Cache Falling Back to Server Side When Using BDM

When trying to place the target device write cache on local disk it is falling back to the server side cache every time the target device boots. This is only seen when using a BDM boot method, there is no issue visible when using PXE boot...

Data Not Displayed Under Gateway Insight Node of NetScaler MAS

No data is displaced under the Analytics Gateway Insight node of the NetScaler MAS GUI...

StoreFront upgrade fails ""The process cannot access the file 'C:\inetpub\wwwroot\Citrix\<store name>\web.config' because it is being used by another process."

In the MSI logs under C:\windows\temp\storefront we see the following exception: "The process cannot access the file 'C:\inetpub\wwwroot\Citrix\web.config' because it is being used by another process."...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Citrix Receiver refreshes and comes to foreground of the screen

Once Receiver is configured with URL it refreshes automatically. Change in refresh rate of the Receiver interrupts users when working on other apps...

Target Device hangs at Black screen or Windows Logo indefinitely

During the early stages of a Target Device boot process, it hangs indefinitely at a Black Screen or just before showing the Windows Logo. Depending on how many Target Devices are booting at a time, the affected Target might finally finish booting after 30 to 60 minutes. In some cases the Target...

HDX Optimal Routing for Both Internal and External Gateway Access Using One Store

We have 2 types of connections, one external and one internal, we would like both connections to go through NetScaler gateways using a single StoreFront store. External connections work good, but when trying to connect internally the enumerations works and StoreFront passes the external details...

How to Enable Debug Logging on Workspace Environment Management Agent manually, if no connectivity to Broker exists

The Workstation Environment Management Agent and related service feature an optional debug level of logging.This additional level of logging is significantly more verbose than the standard logging levels and is disabled by default and only enabled to troubleshoot specific issues. Under normal...

StoreFront Header Branding Logo Display shows distorted when zoom is applied to browser (chrome, IE, Edge, Firefox)

When a custom logo is applied to a StoreWeb in Storefront 3.x and zoom feature on browser is used, the logo will be cut off and will not be displayed properly. This behavior can be seen in multiple browser versions...

Change "User Name" text at login page

In order to avoid confusion for users we need to change the text on the StoreFront webpage from "User Name" to "eID" in order to match nomenclature in use at our university...

Citrix Virtual Apps and Desktops - Black or Blue Screen connecting to Published resource

Users may notice that when launching a published application or a published desktop, the session gets stuck on a black screen or a blue screen...

NetScaler Gateway: Could not add account. Check your account settings and try again.

When accessing the Store externally we would get the error Could not add account. Check your account settings and try again. If we access the Storefront Base URL, we are able to enumerate the applications and desktops just fine...

Error: "Your sign on has expired. Please sign on again to continue." When Accessing XenMobile Store

Error message on SecureHub while accessing WorxStore "Your sign on has expired. Please sign on again to continue.". Screenshot below. Note : This is affecting both iOS and Android users. Error Message in SecureHub Logs "Secure Hub","WARNING 3","AuthControllerImpl:getKeyManager is going to return...

MDM enrollment failing for iOS and Android devices, but MAM enrollment works fine

On iOS, the enrollment fails during the second profile installation - The error is "Profile installation failed: profile failed to install" On Android, you see "Access to your company network is not available" Enrolling directly against the Gateway MAM works fine. The server-side logs are showing...

Secure Mail - Error: Access to your company network is not available

Secure Mail Client when entering the Mail Server FQDN for first time sync returns the Error "Access to your company network is not available"...

Boot Signal fails while reboot and shutdown signal works properly

The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

XenMobile 10 MDM SSL Offload Configuration

A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...