How to Test XenMobile Server Database Connectivity

This article describes how to test XenMobile Server database connectivity...

Huawei Android User cannot Launch Secure Mail on Home Screen

Partial Android user cannot launch Secure Mail on desktop, error "This app requires a newer version of Secure Hub.Please update Secure Hub to run this app": Besides, Secure Mail can be launched via Secure Hub...

FAQ: XenMobile Derived Credentials

What are Derived Credentials? Derived credentials provide strong authentication for mobile devices. The credentials, derived from a smart card, reside in a mobile device instead of the card. The smart card is either a Personal Identity Verification PIV card or Common Access Card CAC. The derived...

Clicking Outlook 2016 search field prompts for install and hangs

Every time the search field in Outlook 2016 is clicked on in an elastically layered image, a prompt for credentials is displayed and an installer launches & hangs. This completely disables the search functionality of Outlook. This error can also occur on Outlook 2013...

Issues with public store microsoft dynamic application with per app VPN

,Able to launch the application successfully however after entering the url in the application it gives the error "Your server is not available or doesn’t support this application"...

Unable to send mails with attachment via Secure Mail.

Unable to send mails with attachments. Error in logs : "failed due to http 413" Error on device : "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

Allow access to Secure Hub.apk file for Samsung Knox enrollment

Entering the path to the Secure Hub.apk file is not working when trying to enroll in Samsung Knox...

How to Create Web Link for Specific Citrix Secure App in XenMobile Store

This article describes how to create web link for specific Citrix Secure App in XenMobile Store...

7.13 VDA install hangs installing prerequisites (App Layering)

VDA installation hangs at the prerequisite screen. Depending on your version of the VDA software, it should look similar to this:...

XenMobile not renewing Device Identify Cert automatically on iOS devices

The device identity certificates apple profile, apple mdm , ios agent that are pushed from the Xenmobile is valid from the date of enrollment for 2 years . The certificate shouldrenew automatically. However these three certificates are not renewed and hence the device becomes unamanaged and all...

FAQ: XenMobile Per App VPN

Can Per App VPN be configured for MAM only devices No, Per App VPN does not support MAM only devices. With the iOS per app-VPN feature, you can leverage the VPN profile in conjunction with the Citrix VPN app on a XenMobile-managed iOS device. There, you can establish an on-demand VPN tunnel to th...

ACR/SR Behavior Change with Receiver for Windows 4.7

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. ACR/SR is enabled out-of-the-box after users upgrade XenApp/XenDesktop to 7.13 or newer along with...

Cannot download the attachment in Secure Mail

Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...

XenMobile MDX Service

You can use the XenMobile MDX Service to prepare iOS and Android mobile apps by wrapping the apps with MDX, an app container technology. You then manage the apps with XenMobile. You can use the XenMobile MDX Service to wrap apps created within your organization or to wrap the Citrix XenMobile App...

Windows 10 + Citrix Profile Management : Start Menu Unable to Retain Pinned Items and Becomes Unresponsive

After installing Win10 and Citrix Profile Management 5.x you may notice that the Start menu cannot retain pinned items after restart and sometimes it may not even launch...

"The specified schema name \"dbo\" either does not exist" error when upgrading

Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...

How to Add Receiver Store Using Registry

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to add Receiver store using registry...

Secure Mail : Email Sync is not possible for a single user.

Exchange error : Seeing error for the user wd0283 Error - 4023,MSExchangeADAccess : locked out until 5/3/2017...

Nutanix AHV Connector Failure: "The storage container cannot be accessed"

Error observed: "The storage container cannot be accessed. Please check that the ELM is in the container's 'white list'. " When deploying App Layering to Nutanix AHV: You are able to "check credentials" on the left half of the connector screen successfully, and it enumerate templates and storage...

Insight into Installed Apps Widget

XenMobile Dashboard provides different widgets which help admins to view useful information at a glance. Other than just viewing the summary that appears in form of graphs, admins can also export the complete set of data as a CSV file to view the details. Installed Apps widget is one of the very...

How to configure Google Drive access from Receiver for Chrome

By enabling access to Google Drive from Receiver for Chrome, your users can seamlessly use existing Windows-based applications for example, Microsoft Word on a Chromebook and access the files residing on Google Drive.For example, if a user saves a file to Google Drive for instance, a .DOC file...

Bnistack error 85 - IOS Socket UNAVAILABLE - not counting retry

Target Devices actively connected to Provisioning Services suddenly exhibit severe performance issues such as: Target completely hangs Performance is extremely slow Number of retries increases dramatically Atthe same time the following error is found in the Event Logs inside the Target Device:...

After publishing layer to PVS, the VM keeps rebooting with windows error

After publishinglayer to PVS, VM keeps rebooting with windows error below - SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys...

How to enable biometric authentication for Android Secure Apps

Unable to utilize biometric authentication for Android Secure Apps...

Visio or Project license issue when deploying in layers separate from Office 2010

Visio or Project license issue when deploying in layers separate from Office 2010...

General KMS troubleshooting commands

Here are a few commands that will help you confirm your KMS configuration...

Using a Trusted Certificate for the Unidesk Management Console

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Determining what device installation required a reboot

Determining what device installation required a reboot...

how to fix stale CIFS mounts on XenServer

how to fix stale CIFS mounts on XenServer...

How to Enable Azure Active Directory Enrollment of Windows 10 Devices with XenMobile

When a Windows device is joined to Azure Active Directory, the device can be automatically enrolled in XenMobile. To enable this, add the XenMobile enrollment URL to Azure Active Directory as detailed in this article. You can join Windows 10 devices to Microsoft Azure AD in any of the following...

PVS Accelerator: How to Check PVS-Accelerator Cache Status?

This article describes the method to check and monitor XenServer PVS-Accelerator status...

How to change control domain memory using XenCenter in XenServer 7.1 and higher?

This article describes the method to change the amount of memory allocated to the Control Domain using XenCenter...

How to Configure NetScaler Gateway EPA Scans to Detect Receiver on Clients

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway EPA scans to detect clients without Receiv...

Provisioning Services Target Device Boots Up with BSOD 0xBC

Provisioning Services targets randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

XAPI Keeps Maintenance Mode For A Long Time After Restarting XenServer

XAPI keeps maintenance mode long time after restarting XenServer every time. This issue is happening from XenServer env was configured first. XAPI can't create network connection to other pool member and xenbr0 raise a network error. Sep 10 19:36:08 XXXX fe: 5481 /sbin/ip addr add...

How to rename items on StoreFront?

To rename items as per the requirement...

How To Enable Passthrough with Citrix StoreFront and XenApp Services URLs

To configure passthrough for XenApp Services URL / PNAgent Services site on StoreFront...

Restoration of HA Backups on Standalone NetScaler MAS Fails at Restoring of the Database

The restoration of the NetScaler MAS backup fails at restoring of the Database as shown in the following screen shot: This will stay at this point and will not continue. Checking process using top or ps commands will show low CPU usage, which indicates that the restore process has stopped. The...

Secure Hub Continuously Prompts for Citrix PIN and Active Directory Password

Secure Hub continuously prompts for domain password on Android devices. Even though we have a Citrix PIN configured for all devices, we are required to put in our full domain password to authenticate...

PVS Write Cache Falling Back to Server Side When Using BDM

When trying to place the target device write cache on local disk it is falling back to the server side cache every time the target device boots. This is only seen when using a BDM boot method, there is no issue visible when using PXE boot...

Configuring PVS for High Availability with UEFI Booting and PXE service

Provisioning server - cannot load balance or HA...

Published application with XP compatibility mode enabled may cause intermittent black background

Published application with XP compatibility mode enabled may cause intermittent black background...

HDX Optimal Routing for Both Internal and External Gateway Access Using One Store

We have 2 types of connections, one external and one internal, we would like both connections to go through NetScaler gateways using a single StoreFront store. External connections work good, but when trying to connect internally the enumerations works and StoreFront passes the external details...

PVS 7.6: Target device not responding to boot command from PVS Console

PVS 7.6 Target device not responding to boot command from PVS Console...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

Pinch and Zoom Does Not Function When Using Receiver on iPad

Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront

The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...

Error "Cannot Connect to Server" when configuring receiver externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While configuring the receiver; We may get the error message still beacons are perfect to connect...