PVS target devices are randomly getting unregistered and going down in PVS console

Target devices show up and running in hypervisor console Targets show down in PVS console and get unregistered intermittently Restart fixes the issue During the time of issue, ping to the target device works,but RDP fails...

Citrix Receiver 4.12 - App Launching issues

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When the new app loads it appears to disconnect the existing running apps momentarily and bring all...

WEM agent not launching for administrators

No settings are going into place upon login...

SDWAN: NITRO API command to export configuration

How to export SDWAN configuration through NITRO API ? Please use the below command to export SDWAN configuration through NITRO API: NOTE: The configuration export NITRO API command is available only from 10.2 build. First login to SDWAN device through NITRO API using below command .Then Export th...

How to Return a License using My Account

This article describes how to return assigned licenses from the Licensing portal available in My Account. Background You can specify a new host ID type and host ID value to change the allocation of licenses from one license server to another license server...

How to download and install Citrix License files after renewal

Instructions on how to re-download the licenses from the Citrix.com website after the renewal. Important :Customer needs to be listed as an unrestricted contact...

Troubleshooting "Database streaming channel is broken between HA nodes" error on ADM HA pair

The issue started occurring after the upgrade. This issue is only applicable to ADM devices in HA on 12.1 and 13.0 versions...

[WEM 4.7]The agent is unable to change the priority for a process with an error code 87

The errors are associated with processes like eventvwr, notity etc...

Upgrade to 7.15 LTSR CU updates on Storefront server fails with error 0x000003E5

Upgrading from Xenapp 7.15 LTSR CU1 to CU2 is failing for Storefront servers with this message: "Error Id: XDMI:95464884 Exception: Citrix.MetaInstaller.Exceptions.MetaInstallerException 'CitrixStoreFront-x64.exe' component failed to install with error 0x000003E5. at...

Citrix Receiver for Windows Quick Reference Version List

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article contains a list of publicly released version numbers and release dates for the Citrix...

App Layering does not support downgrading the ELM

I just upgraded my ELM, and I'm having problems. How do I downgrade?...

PXE-E32: TFTP open timeout

Unable to boot into the image...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

Script Error when opening Citrix Receiver "An error has occurred in the script on this page."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Script Error When Opening Citrix Receiver "An error has occurred in the script on this page"...

Workspace App for iOS - Error 'EAP is activated and not supported on iOS' when connecting through Netscaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users are unable to connect using Workspace App for iOS through Netscaler Gateway. The connection wi...

Virtual Apps | Error "We can't sign in to your account"

...

Workspace App for Windows - Error "Cannot start app" intermittently

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Intermittently application launch fails with errors "Cannot start" or "Cannot start app" In Windows...

Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...

Receiver for Windows 4.11 | Error "Unable to connect to the server. error SSL Error 4"

...

Adding layer versions with Nutanix fails with error: Failed to execute the script.

When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...

Provisioning Services 7.X : Session Printers are not enumerating in Streamed Desktop

Session printers which were pushed through Microsoft Group Policy are not getting enumerated in VDA session. If we manually run GPUPDATE /FORCE on streamed session , then it displays all printers applied through Microsoft GPO...

Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication

Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...

Receiver throws the following error on connecting to the Store: An error has occurred in the script on this page - File://C:/Cusers/xxxx/AppData/Local/Citrix/SelfService/Web/xxxx/1/custom/script.js

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.9.2000 throws the following error on connecting to the Store: An error has occurred in th...

Error "A fatal error occurred. Would you like to restart Citrix receiver?"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...

Cannot access the url for SSPR: Getting HTTP error 403.14 :Forbidden

Setup for user configuration has been done. Now when I try to access the sspr url; it doesnt go through. Tried on one machineSSPR server and with one user...

Query on how TransparentKeyPassthrough affects window resize.

To know how transparent key passthough works in the backend and how it affects the behavior of the client window...

Errors using SecurAuth SAML to StoreFront Site

The customer is setting up a new SAML store to use SecurAuth in place of smart cards for certain MAC users due to a known compatibility of Smart Cards with MAC devices When navigating to the URL portal, we are returned with the following error after entering the PIN and being redirected to a seco...

How to troubleshoot common SR-IOV related issues

This article explains how to troubleshoot common SR-IOV Network related issues...

How to license Citrix NetScaler SDX and MPX using the GUI

This article describes how to license Citrix Netscaler SDX/MPX...

How to Use SR-IOV Feature in XenServer

This article describes following items. How to configure SR-IOV Network How to create SR-IOV VLAN network How to assign SR-IOV Network to a VM How to destroy SR-IOV Network Additional steps for NICs that use a legacy driver...

How to merge vDisk versions using Diskpart

There are times we need to import a vDisk with all the changes stored in different versions while the XML of it is not available. We can use this method to create a merged base outside PVS before importing it in a farm which will not require XML or PVP files for it...

UDP based applications may get affected when traffic processing is disabled on the SDWAN

On the video conference tool based of IPSEC UDP, Master node isn't able to see the remote nodes sitting behind the SDWAN-WanOP. This tool uses dynamic IPSEC tunnels over the WAN and passes through our WanOP...

Renewing SSL Listener Certificate With Different Public Provider in Citrix Endpoint Management

This article will help walk through the process on renewing SSL Listener certificate...

How To: Enable TCP Insight and View Analytics for TCP Insight Data on Application Delivery Management (Netscaler MAS)

This article describes how you can enable TCP insight onApplication Delivery Management and check analytics for TCP Insight...

Storefront 3.12 - Unable to start any of the Citrix services

Event ID 304 and 307 registered as error stating that User device registration error. Also we get below mentioned error:...

StoreFront 3.5 upgrade to 3.15 fails with error " Citrix StoreFront 3.15.0.18019 failed"

StoreFront Version 3.5 fails to upgrade to version 3.15, during the upgrade process the wizard displays the following message "Citrix StoreFront 3.15.0.18019 failed" At the bottom of the upgrade wizard window, another message is displayed "NOTE: An error occurred during installation. Please ensur...

Citrix Policy - Does applying same policies on different priorities append the policy settings?

Question : Citrix Policy - Does applying same policies on different priorities append the policy settings? Answer : No, applying same policy however different settings in them will not append it, however, it will replace the policy altogether. An example: We have defined the following policy twic...

KMS Activation Takes Too Much Time to Finish

After configured KMS mentioned in CTX128276, the KMS activation takes too much time to finish...

Error: "Your apps are not available at this time" after upgrading to the new Workspace UI

After upgrading to the new Workspace UI, Citrix Cloud end users are no longer able to access their resources and receive the message "Your apps are not available at this time."...

A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management

Error "A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management" whiletrying to launch WEM console...

Error: "HTTP/1.1 Internal Server Error 43554" When Logging to NetScaler

App Enumeration failure with "HTTP 1.1 Internal server error 43554"...

PVS 7.15.3 The target device detecting the wrong Mac Address

While booting the Target Device, it shows the wrong mac address as 656565656565...

Troubleshoot Citrix SD-WAN Issues Using ARP Table

Troubleshooting Citrix SD-WAN issues using ARP table...

Error: "Cannot add app " on Android When Trying to Add App from XenMobile App Store

The user gets "Cannot add app " on the Android device when trying to add an app from XenMobile App Store, and MDMERRORUSERDEPROVISIONED gets logged in Debug logs. Other already installed apps work normally. Device has not been purposefully removed, and the device looks normal in XenMobile console...

Citrix Receiver 4.9 LTSR - Self service mode set to false, desktop icons constantly flashing

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installed Citrix Receiver 4.9 LTSR on some of the test VDAs published desktops and ever since...

How to change the timeouts for the vSphere Connector

Sometimes a customer's environment is much slower than we planned for. We saw a scenario where disk moves and copies were taking several hours while still completing successfully. The vSphere connector was timing out much earlier, though. The ability to configure the timeouts is in 4.3 and all...

Restrictions Dialog Prompt When Launch Apps

When you launch the published apps in Japanese OS, the following “Restrictions Dialog” may appear if the policy of "Prevent access to drives from My Computer" enabled...

After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS

Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...

How to customize the storefront website title

Customize the storefront website title and the icon...

HDX Media Engine Crashes when Disconnecting or Logging off From a Session

The HDX media engine crashes when disconnecting or logging off from a session. Here is how to reproduce the issue: 1. Start a published desktop from a ThinClient dual screen. 2. Within the published Desktop, launch another desktop. 3. Put this desktop on the second screen. 4. Logoff or disconnect...