Citrix App Layering | Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly."

Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly". Screenshot of the error: On the ELM logs, we would see the below errors: 2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block...

OAUTH: " Failed to login the user due to insufficient claims. Please contact your administrator"

Customer has configured Citrix Gateway as OAuth IDP with Workspace in Cloud and after user authentication is completed, users were getting the error as shown below " Failed to login the user due to insufficient claims. Please contact your administrator" The Attributes sent by Citrix Gateway OAuth...

Hotfix XS82E025 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX316325 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Error: "No Such FIPS Key" when Trying to Install Certificate and FIPS Key on ADC FIPS Appliance

When installing a certificate definition using a certificate file and an FIPS Key, the ADCrejects the installation attempt with error: "No such FIPS Key"...

How to Migrate GEN2 Hyper-V Machines to Citrix Hypervisor

Migrate VMs from Hyper-v to Xenserver/Citrix Hypervisor...

Home screen icons(shortcuts) are removed after every Android update

On Android Enterprise Full managed device, Home screen appsshortcuts are getting removed after Android UpdateSamsung Patch. This happens only on Samsung devices and with all patches available. This is not specific to any patch...

Experiencing Graphics Corruption After Upgrading to Citrix Workspace for ChromeOS 2106

End users experiencing graphics corruption after upgrading to Citrix Workspace App for ChromeOS 2106 21.6...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 3

Package name:xms10.13.0.10329.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin and xms10.13.0.10212.bin Date:May 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and...

How to upgrade NVIDIA drivers on Citrix Hypervisor

How to upgrade NVIDIA drivers on Citrix Hypervisor...

Receiver for Chromebook Users Cannot Log On to Access Gateway Enterprise Edition

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Users running the Receiver for Chromebook 1.0 cannot log on to Access Gateway Enterprise Edition...

How to customize message for storefront where there is no receiver installed in client side

By default ,is there is no receiver or citrix workspace app installed at client side, after user opens the storefront URL,it will pop up below message .And sometimes administrator would like to customize the message to more specific one...

Mouse Pointer Disappears in ICA Session from Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Mouse pointer randomly disappears from the ICA receiver window and reappears afterit is moved off th...

Applications are Not Enumerating for Users when Logging on to StoreFront

When the user logs on to StoreFront, applications are not appearing for the user to launch. No error messages are displayed. When you check the users account in XenApp, the user accounthas applications configured for it...

How to Automatically Move Applications to Start Menu Using Receiver for Windows 4.0 and 4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to automatically move applications to the Start menu using Receiver for...

Keyboard Input Fails in Citrix Session from Receiver for Mac with OSX 10.9.5

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In a Citrix session, keyboard is unresponsive from Receiver for Mac with OSX 10.9.5...

Hotfix XS82E021 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Mar 26, 2021...

"Http/1.1 Internal Server Error 43531" when accessing Citrix Gateway after upgrading to version 13.0

Users will get the error "Http/1.1 Internal Server Error 43531" The ns.log will give error as below: Dec 23 14:52:26 , aaainfo flags 11 flags2 0, new webview 0, sess flags2 0, flags3 0 flags4 400 ssoDomain , ssoUsername: , ssoUsername2: " Dec 23 14:52:26 XXX.XXX.X.XXX 12/23/2020:19:52:26 GMT...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

How to configure Citrix Receiver for Windows to manually add HTTP stores

This article describes how to enable users to add non-secure HTTP instead of HTTPS stores using Receiver...

How to collect data for ADC Authentication issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Authentication. Note that additional data may be needed for SAML, OAuth, client cert, device cert, and EPA...

Hotfix XS82E015 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Feb02, 2021 To...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Receiver didn't send out ICA connection request to the VDA after getting Launch.ica file. Got error "Unknow client error 1110" after 3 or more minutes.

When try to launch desktop, we find ICA file can be downloaded successfully, but CD Viewer doesn't pop up or sometimes CD Viewer can pop up 3 minutes later but show unknown client error 1110 immediately. The only solution is to reset the user profile in the client. The issue is related to specifi...

Unable to use TLS/SSL LDAP Auth after ADM upgrade to latest build 13.0-71.40 - TLS Handshake fails with "Unknown CA"

After upgrading ADM to latest build 13.0-71.40 External Authentication fails when LDAP Server is configured using Security type SSL and TLS. When retrieving Attributes on LDAP Server config from ADM GUI throw this error :: "LDAP IP Address or Port Number provided is invalid." Network trace shows...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

Hotfix XS80E014 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Hotfix XS82E009 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX284874 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS81E005 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Driver Disk for LSI megaraid sas 07.701.18.00+rc1 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use LSI's megaraid-sas driver and wish to use the latest version of the following: Driver Module| Version ---|--- megaraid-sas| 07.701.18.00+rc1 Issues Resolved In this Driver Disk Includes general...

Updates to XenVBD Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVBD are the latest that are available through Windows Automatic...

Hotfix XS80E004 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS80E003 Revision History| Published on A...

Driver Disk for HP Smart Array RAID Controller hpsa v3.2.0-3 - For XenServer 6.0.2

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Navigate to your...

Citrix UPD Finder - CTXUPDINFO

CTXUPDINFO.EXE Created Date: 8/29/2014 Updated Date: 10/03/2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Citrix RDSWatcher

Description RDSWatcher is an advanced Remote Desktop Services session state monitor and logger. It watches all sessions on any Windows machine and logs all session state changes with time stamp as accurately as twice a second. RDSWatcher provides the connection status of current sessions and is...

MetaFrame Password Manager "reveal password" policy bypass

Description of Problem Citrix MetaFrame Password Manager allows administrators to control which users can view their own secondary passwords. Versions 2.5 and earlier allow users to view their secondary passwords even if they should be prohibited from doing so by the administrator defined policy...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

Crash Reporter Utility for Citrix Virtual Apps and Desktops

About This Release This is an early technical preview release v1.0.0.2 of the Crash Reporter utility. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now...

Windows Media redirection fails on Citrix Workspace app for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempts to use Windows Media Redirection might fail even after choosing to be Allowed in theWindows...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

Workspace App has been configured with the option "Show Applications in Start Menu" and published apps appear on the start menu. When an application is removed from being assigned to a user, its shortcut still shows up on the users start menu...

Storefront: Error adding user account in the administrative local group

An error displays during Storefront installation "There was an error adding user account in the administrative local group to the citrixstorefrontadministrator local group."...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Extract and Use Custom Attributes from Active Directory for NetScaler Appliance

Although Active Directory AD username and realm/domain attributes are often sufficient for identifying a user, at times you need even more details of the user. For example, "UserPrincipalName" that contains the user’s domain might represent a forest level realm and not the organization to which t...

Registry Based EPA Scan on ADC to Look Active Device or Computer Name of Explicit

This article describes how to configure a registry-based EPA scan on NetScaler to look for the active device or computer name of an explicit workstation. Background When the user types the NetScaler Gateway web address, the NetScaler Gateway checks to see if there are any client-based security...

CWA for Linux/CWA for iOS : Unable to type inside Windows 10 session

When a Windows 10 session is launched from Workspace app for Linux and Workspace app for iOS , we cannot type anything inside a session...

Android, Citrix Workspace App, Error 518

When launching an Application when account type added as "Web Interface" you mightreceive this error with an Android Device:...

MDX managed apps cannot open links properly so that apps which are not managed launch automatically

Problem description: MDX app policies are configured but the app that is not managed does not launch automatically as expected. Example use case: iOS has the Booking.com app installed from the Public App Store. The device also has Secure Web and Secure Mail installed. The Secure apps are managed ...

How to troubleshoot a SD-WAN Remote licensing issue?

This article was created to know how to troubleshoot the connection between a SD-WAN appliance and a remote licensing server...