5317 matches found
Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy
The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront
The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services
The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...
WEM Agents showing random incorrect bindings
Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...
Error: "Cannot Complete Your Request" due to “Default.htm” file being corrupted on Storefront
The following error is displayed due to “Default.htm” file being corrupted on Storefront: Cannot Complete Your Request...
PVS Accelerator fails to cache and shows status: "Incompatible protocol version"
When PVS Target Devices that have been configured for PVS Accelerator caching boot, the XenServer PVS Accelerator fails to initialize the caching correctly. The caching status of the target will change from Stopped to Initialized and then eventually to"Incompatible Protocol version"...
HTML5 Error "Citrix Receiver cannot connect to the server" from external connection
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. Internally users are able to launch application via HTML5 Client. But externally users are unable to...
Delivery Controller cannot get License Server site information
The Delivery Controller cannot obtain the License Server site configuration. No License Server is registered...
CITRIX.opt file is not present on the License Server
CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...
Unable to add store account on the native receiver for windows on HP T620 Win 7 embedded OS machines
After installing newer versions of the Receiver for Windows, that are by default configured to use only TLS 1.1 or 1.2, users are not able to add a store and may see this error message: "Your account cannot be added using this mail address. Make sure you entered it correctly. You may need to ente...
How to troubleshoot XenServer USB Passthrough related issues
This article describes common error scenarios as well as general troubleshooting tips for XenServer USB Passthrough feature...
Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)
Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...
Citrix ADC Deprecated Classic Policy Based Features and Functionalities FAQs
Q. Which all Classic policy based features and functionalities are being removed from Citrix ADC? Answer: All the features and functionalities mentioned in “Feature Description” column in Table 1 below are being removed from Citrix ADC. These features were deprecated in 12.0 builds and will be...
PVS targets using MAK Licensing intermittently fail to reactivate
PVS targets using a vdisk that has the radio button set to MAK licensing will intermittently fail to reactivate after rebooting. PVS CDF traces may also show an error that the device does not exist in the VAMT database. "Device: 10.10.10.10 not found in Vamt database."...
The Recent Apps in the Start Menu are Not Displayed by the Citrix Receiver
The recent apps in the start menu are not displayed by the Citrix Receiver. Only the recent apps from a local app or shortcuts from GPO’s are shown. The registry key values are saved but are not displayed. If the users have icons in the start menu from a second worker group, the keys are created ...
Space not freed up after force-canceling a task
When editing a layer or publishing an image, you see extra space consumed in the "Layering Service" Local Storage normally. You attempt to cancel the operation, but the task does not cancel. Eventually after 60 minutes the cancel operation gets to the Stalled state, allowing you to force-cancel t...
NetScaler SD-WAN Best Practices
Purpose and Scope The intention of this article is to provide the best practices when NetScaler SD-WAN solution is designed, planned, and executed in the your network. Network Infrastructure Design and Configuration Verifying ISP Link Health For new deployments, prior to SD-WAN deployment and/or...
SSO PassThrough is not working in Microsoft Edge Browser.
SSO Pass-through is not working in Microsoft Edge Browser...
Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port
Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...
Use of Microsoft Authenticator App to as 2-factor authentication for O365 access using XenMobile
Question - Can we use the Microsoft Authenticator app as a means of 2-factor authentication to secure access to XenMobile integrated O365 environment? Answer - Currently use of Microsoft Authenticator as a means to provide 2-factor authentication is only possible for O365 apps. The security featu...
Error: "500 Internal Server" when Clicking on 'Edit' for a Device on XenMobile
When selecting a device under Manage r Devices and clicking on Edit. Customer is receiving the Error: 500 Server Internal Error exid:16C0...
How to attach files in Secure Mail keeping the policy restricted
In Secure Mail/WorxMail versions 10.3.5 and later, Android users can't attach images directly from the Gallery app when the Inbound document exchange Open-in policy is set to Restricted. If you want to keep this policy set to Restricted but still allow users to add photos from the Gallery, follow...
Enterprise Applications are not Auto Updated
Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...
User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"
If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
SecureMail: Unable to send emails "You cannot send the mail"
Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...
"Incorrect username or password" on Secure Mail after Exchange Server upgrade to 2016 CU8
Since the exchange server was upgraded from Exchange 2016 to Exchange server 2016 CU8, users are facing 2 issues as below. 1. Existing users are unable to sync e-mail. 2. New users are unable to logon...
How to generate a complete crash dump file or a kernel crash dump file in vSphere by using an NMI from the ESX host
When you have a computer that is frozen but not crashing, you might need to have an analysis done on a DMP file produced while the machine is in its hung state. You may want to use the CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut to generate a crash dump file. This shortcut may be useful in...
"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10
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How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0
NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...
The XenMobile server is not sending the required intermediate certificate
Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...
Storefront ErrorCode=65150 : An SSL connection to the server couldn't be established because the server's certificate was not trusted.
When youopen Citrix Receiver inside the Desktop VDA ICA Session, youdon’t get the Login prompt even because youget an error while connecting to the Store which points to the NS LB VIP. You cansee errorCode=65150 : An SSL connection to the server couldn't be established because the server's...
How to use and troubleshoot NVIDIA vGPU XenMotion with XenServer
This article provides the methods to use and troubleshoot NVIDIA vGPU XenMotion feature...
Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS
Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...
Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS
Instances are in Red or Yellow state on NetScaler MAS...
How to use NetScaler appliance to avoid Layer 7 DDoS attacks
This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...
Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...
AppLayering 4.x - Unable to Publish Image to PVS - The operation timed out
When trying to publish an image in PVS, you will see the following error: 2017-11-15T16:04:11.104Z ERROR: pvs-connector/10307 on localhost.localdomain: reqNum=1663 c33700a0-ca47-11e7-af9c-83455e914109 - Operation 'pvs:UploadDiskOperation' has failed: Failed copying file to D:\xxxx\xxxxxxxxxx.vhd...
NAT with SD-WAN explained with Case study
Assistance required with NAT configuration...
Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
Error: "StoreFront MMC could not create the snap-in. The snap-in might not have been installed correctly"
StoreFront Management Console opens with the error message"MMC could not create the snap-in. The snap-in might not have been installed correctly"...
Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...
How to use tagged VLAN Network on management interface
This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...
AppLocker Occasionally Blocking Layered Software
Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...
Controlling Citrix Workspace app Refresh Time
Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...