Secure Mail strips attachments from digitally signed emails

Attachments are not being shown on digitally signed emails in Secure Mail. Information Secure Mail supports Secure/Multipurpose Internet Mail Extensions S/MIME, enabling users to sign and encrypt messages for greater security. Signing assures the recipient that the message was sent by the...

MDM enrollment failing for iOS and Android devices, but MAM enrollment works fine

On iOS, the enrollment fails during the second profile installation - The error is "Profile installation failed: profile failed to install" On Android, you see "Access to your company network is not available" Enrolling directly against the Gateway MAM works fine. The server-side logs are showing...

Some UPM or WEM Agent parameters may not be applied by the agent after switching from GPO settings to Workspace Environment Management settings.

Symptom 1: WEM Policy/Settings are not applying, and the old Citrix Profile Management items are applying instead Symptom 2: WEM Policies are not applying to the WEM Agents...

Warning message on storefront console "There are no certificates associated with this storefront server."

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Boot Signal fails while reboot and shutdown signal works properly

The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...

Unable to enroll more than two devices per user to XenMobile Server

When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...

MDX Apps Not Visible on Citrix Secure Hub

In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...

How to Limit One Session Per User on NetScaler Gateway?

This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...

Unable to authenticate users to use WiFi using Cisco-ISE.

If you see the following error whilst testing the connectivity from CIsco-ISe to the XenMobile sever. "Connection failed: there is a problem with the server Certificates or ISE trust store."...

How to troubleshoot / Useful command around openVswitch in XenServer

This article provides information about ovs and command that can be used to troubleshoot ovs related issues...

How to create a raw VDI on XenServer ?

Sometimes when performance is important over other functionalities like snapshot fast clone which are provided by the VHD layer, we need to create raw VDI...

Supported NFS protocols and how to identify which protocol is being used

Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...

Error: Logical Volume mount/activate error when trying to plug the Local Storage

After a server crash, the Local storage is unplugged and when trying to plug it back it gives the following error xe pbd-plug uuid=xxxx-xxxxxx-xxxxx-xxxxxError code: SRBACKENDFAILURE52Error parameters: , Logical Volume mount/activate error opterr=FSCK failed on...

Error:"An SSL connection to the server couldn't be established" when using Workspace App for Linux

When trying to authenticate to a StoreFrontserver using the StoreFrontURL you get the error: An SSL connection to the server couldn't be established because the server's certificate was not trusted...

Set the device_id param on virtual machine

How to set the deviceid param on virtual machine...

GPU tab on XenCenter is not visible for Citrix Hypervisor 8.2 CU1 hosts

We are not able to see the GPU tab in XenCenter. However we are able to run commands like nvidia-smi and xe vgpu-list...

Compatibility of NetScaler with TLS 1.1 - 1.2 and Client Authentication with Citrix Receiver

NetScaler GatewayNG 11.0 version enabled for Client CertificateCC authentication with TLS 1.1,TLS1.2 enabled. 2. Citrix Receiver 4.3 or 4.4 installed on Client Machine. 3. During logon to Gateway, browser pop up to select client Certificate and then successfully login to enumerate the...

Error- "cannot contact store" from receiver for internal users

Users are not able to connect to Storefront store internally via Citrix Receiver. However, users are able to access the store externally via the Netscaler...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

XenDesktop 7.8 and 7.9 - System Hangs on Telemetry Service

Customers report provisioned targets device running VDA 7.8, hang after system boot on screen "please wait" or "getting devices ready" VDA 7.8 or 7.9 is booted and hangs at one of below reported screens at console, never progressing further: "Please wait" spinning wheel, "Please wait while...

Recommended Settings and Best Practices for Generic Implementation of a NetScaler Appliance

Recommended Settings for a Generic Implementation of a NetScaler Appliance The following sections contain the recommended settings for a generic implementation of some features of a NetScaler appliance: Modes Features Global System Settings HTTP Parameters SNMP Alarms Network Interfaces General...

Hide "All Apps" view from the "ALL" section in storefront website.

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Error: "AddOrRemoveSSONProvOrder: Could Not Open Key for Access" While Installing Receiver 14.4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "AddOrRemoveSSONProvOrder: Could not open key for access."...

Single Sign on Support for Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Question The client wants to achieve authenticated access to XenApp/XenDesktop infrastructure via...

Troubleshooting Authentication Issue Through Netscaler when Using LDAP and RSA

Authentication fails when using Dual auth LDAP+RSA on NetScaler...

XenServer 6.5 - VM IP configuration switches back to DHCP

XenServer 6.5 - VM IP configuration switches back to DHCP...

Error: "Object with type VM vbd.hdb does not exist in xenopsd" during VM Migration

When trying to migrate virtual machine, it fails with following error Error: "Object with type VM vbd.hdb does not exist in xenopsd"...

How to configure Receiver to a Store that is not advertised

to demonstrate how to configure / connect to a Store when such store is not advertised...

How to change default view on storefront website.

When we access Storefront site, the page directly lands to Favorites tab. How to change it?...

Storefront upgrade failing

-In the event viewer windows application logs we get "\CitrixStoreFront-x64.msi failed with error code 1603" -And in CitrixDeliveryServices logs we get " error in retrieving synchronization information " -Checked logs on SF and see that it was unable to stop "Citrix Subscription Store" service...

Known Issue – 10.3.10 XenMobile Apps not appearing on Store in MAM only environments

The XenMobile Engineering Team has identified a known issue affecting only customers in MAM -only environments MDM-only and XME customers are not affected. When an iOS device enrolls in a MAM only environment, the iOS version is not being updated following iOS upgrades. This issue will appear...

Could not sign CSR Caused by: java.net.SocketTimeoutException: connect timed out

After configuring Client Certificate Authentication for XMS but you do not see a Client Certificate Request on the Issuing Server 2016-06-27T13:01:11.409+0000 | | ERROR | http-nio-10080-exec-1 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could no...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

How to Collect SSR for Citrix Insight Services (CIS) Using the CLI in Citrix Hypervisor 8.2 CU1

How to Collect Data for Citrix Insight Service CIS using the CLI in Citrix Hypervisor 8.2 CU1 and later without the use of XenCenter...

Reconnect to only disconnected sessions in Storefront

work space control config on SF to only connect to disconnected sessions similar to WI...

Unable to propagate the changes and the configuration replication service crashes at the server.

Under certain circumstances, StoreFront may be unable to propagate the changes between servers and the configuration replication service may experience a crash...

Automatically connect to disconnected session after logon storefront

Automatically connect to disconnected session after logon storefront due to workspace issue...

How to Configure Local Access for HTML5x Using Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure local access using Citrix Receiver for HTML5 1.0. Note : The...

Error: "Access to your company network is not currently available"

The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...

Error: "Profile Installation Failed" When Enrolling Apple DEP Devices

Apple DEP device fails to enroll with the following error: Profile Installation Failed XenMobile logs show "Enrollment authentication failed: User lacks permission to enroll"...

Citrix ADC Networking and VLAN Best Practices

The ADC uses VLANs to determine which interface should be used for which traffic. In addition, ADC does not participate in Spanning Tree. Without the proper VLAN configuration, the ADC is unable to determine which interface to use and it can function more like a HUB than a switch or router in the...

Error: "Could Not Create Exchange Provisioning Profile" When Launching Secure Mail in iOS

Users are getting an error "Could Not Create Exchange Provisioning Profile" when they have not logged into Secure Mail for a few hours. Users can click OK and email will sync fine...

Troubleshooting Checklist: Users Cannot Browse Internal Websites in Secure Web

Do the following: Collect Secure Web client logs. If you see the following message in the logs, add valid DNS SUFFIXES for the corresponding internal domains on NetScaler: AG policy: Not Intercepting Check if Split tunnel is On or Off on the Netscaler Gateway under session policies: If On - Make...

Troubleshooting Checklist: In the ShareFile app, Secure Mail, or Secure Notes, the following error appears: "Your connection is unavailable. Only offline files can be accessed."

Do the following: Collect client logs and then open Sharefiledebuglog.txt. Check the logs, if you see the following: The operation couldn’t be completed. Cannot initiate login API call. Is the device connected to the Internet? Added user to DB, success: no If present, the MDX policy related to th...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...