The XenMobile server is not sending the required intermediate certificate

Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...

Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...

How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management

After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...

Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS

Instances are in Red or Yellow state on NetScaler MAS...

Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS

Unable to see all the virtual servers that are present on an instance using NetScaler MAS...

How to assign VLANs to Targets created in PVS

This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...

Receiver For Windows - 4.10.1 -  Published application stops immediately after it is launched

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

PVS 7.15 - Unable to boot target devices due to TFTP timeout error

While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway

How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...

New Lossless Compression Codec (MDRLE) Added to HDX Thinwire Graphics

There are 3 Thinwire bitmap encoding modes used in current XenApp and XenDesktop Server OS and Desktop OS VDA graphics remoting: Full screen H.264 Thinwire Plus Thinwire Plus with selective H.264 Legacy GDI remoting uses the XPDM Remoting driver and so does not use a Thinwire bitmap encoder Curre...

Signing Certificate Shows Expired Certificate in the Device

After renewing the SSL certificate, signing certificate still shows as an expired certificate in the device...

NetScaler Gateway is Unable to Access XenApp Applications

XenApp and XenDesktop are placed behind the NetScaler Gateway. User attempts to access the application and get the below error message: Unable to launch applications. Contact your helpdesk...

Guide to create XML profiles to Zebra devices

Guide to create XML profiles to Zebra devices...

SQL query report needed for licensing users

How to verify the amount of licenses you are using by XenMobile users...

[OST]French Canadian Keyboard not mapping properly to VDA from Mac

French Canadian special accent characters not displaying correctly when accessing a Windows 7 VDA from a Macclient device with Receiver for OSX 12.4. On a Mac with a French Canadian keyboard, the circumflex character ^ is not mapped as expected with Receiver Macversion 12 connecting to a Windows ...

Director showing error "Network unreachable. Check configuration, authentication, or service availability"

While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...

Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...

How to Collect Diagnostic Data by using the Command Line Interface on a WANOP

This article explains an alternative method for collecting Diagnostic Data by using the command line interface when the Graphical User Interface GUI is not accessible on a NetScaler SD-WAN WANOP appliance or WANOP VPX instance...

Unable to install Secure Mail Public version for iOS - Incompatible app

Issue --------------- Unable to install Secure Mail Public version for iOS - Incompatible app Logs ------------- Xcode Logs Dec 14 09:29:52 iPhone WorxMailAppStore985 : -NSFileManagerMdxEncryption ctxRemoveItemAtPath:error:: errno=2 Dec 14 09:29:52 iPhone WorxMailAppStorelibsqlite3.dylib985 : BUG...

App Layering: Test SMB File Share function says permissions incorrect

When configuring a Network File Share for the ELM in App Layering, you get the error "Permissions incorrect on the file share for the path: . Please contact Support for more information."...

NetScaler 11.1 - Services flap on VPX/Interface hangs observed on XenServer

Services flaps on VPX/Interface hands observed on XenServer...

Configuring Citrix StoreFront with the Secure Browser Service

This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...

AppLocker Occasionally Blocking Layered Software

Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...

How to configure Monitor to check services status of RADIUS servers ?

Configure Monitor for RADIUS server...

Controlling Citrix Workspace app Refresh Time

Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...

How to log on using the Command Line Interface on NetScaler SD-WAN WANOP

This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...

How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...

How to remove Android for Work v2 configuration

Remove Android For Work v2 configuration from XenMobile Admin Console...

NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing

NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...

XenMobile: How to Block apps on iOS device

How to Block already/going to be installed apps on iOS devices using restriction policy...

App Layering: System -> Settings and Configuration Page Hangs at "In Progress", Management Console Page Timesout 5 Minutes Later

When browsing in the App Layering Management Console web page to the System - Settings and Configuration page, a box saying "In Progress..." pops up in the middle of the HTTP Certificate Settings section, and the page never finishes populating. 5 minutes later, the entire management console web...

Citrix Provisioned Target Fails To PXE Boot With Infoblox DHCP

When trying to PXE boot provisioning service target Virtual machines, it was failing with the following error Could not start download: operation not supported' Target Virtual Machine able to receive the DHCP IP from Infoblox Appliancebut not able to download ARDBP32.bin from the TFTP server...

Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."

After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...

Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway

The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...

Error 0x7B INACCESSIBLE_BOOT_DEVICE after installing PVS server on a Cisco UCS Server

After installing PVS Server software, or upgrading from a previous version, the first time the server reboots it will not be able to boot successfully anyomre. The server might present a Blue Screen with Error Code 0x7BINACCESSIBLEBOOTDEVICE...

WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker

WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker...

Error while creating WEM database: "Database creation error!"

Database Creation Wizard produces the following error while creating a new WEM database: "Database creation error!". The Citrix WEM Database Management Utility Debug log file located in "C:\Program Files x86\Norskale\Norskale Infrastructure Services" reports the following error when attempting to...

USB or Audio devices disappear after a desktop or layer boots without the Broker Agent

USB or Audio devices disappear after a desktop or layer boots without the Broker Agent...

MAM Enrollment failing with Error Message"Request Failed"

You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...

Some WEMs Agent are failing to check in with WEM Broker

Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...

WEM - Some Agents are not showing in WEM Console Agent List

Only one machine at a time within a particular group of WEM Agent machines is showing in the Agent list inside the WEM Administration Console. All machines in this group are receiving policies from WEM whether they appear in this list or not 1: Upon first enumerating the Agent List from inside th...

How to enable/collect logs on WEM Broker

Enable logging on WEM Broker servers...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

How to disable 'Delete account' option within Secure Hub

To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...

Failed to update listener certificate in XMS 10.6

While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Error "Set device encryption on device to use this app" on Android device

Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...