5324 matches found
Error: You Have not Chosen to Trust "Certificate Authority" from MAC Devices
SSL Trust issue on Mac...
Change "User Name" text at login page
In order to avoid confusion for users we need to change the text on the StoreFront webpage from "User Name" to "eID" in order to match nomenclature in use at our university...
XMS is unable to connect to DEP - Error: "Connection failed" when testing the connection
In the XMS console, inside iOS Bulk Enrollment DEP Configuration, when importing the Token file from the DEP Portal, the connectivity test is failing with error "Connection Failed". However, XMS connectivity tests are showing that XMS is able to reach Apple's websites, the ports are correctly...
Citrix ADC Gateway EPA Scans Deny Access Randomly With Error Code 12029
Citrix ADC Gateway EPA scans deny access randomly with error code 12029...
Secure Mail strips attachments from digitally signed emails
Attachments are not being shown on digitally signed emails in Secure Mail. Information Secure Mail supports Secure/Multipurpose Internet Mail Extensions S/MIME, enabling users to sign and encrypt messages for greater security. Signing assures the recipient that the message was sent by the...
Some Workspace Environment Management security settings are not getting applied
Some WEM-related security settings such as hiding the Run menu or blocking access to system drives are not being applied, and the Agent log throws errors such as these: Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Attempted to perform an unauthorized operation...
Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden (ZDM-certsrv/1.0 - 403 16)
XenMobile Client Certificate request responded with a HTTP Response 403 16 Forbidden by the issuing server IIS Log : 2016-10-11 14:42:18 10.1.1.51 POST /certsrv/certfnsh.asp - 443 - 192.168.100.100 ZDM-certsrv/1.0 - 403 16 2148204809 31...
Secure Mail - Error: Access to your company network is not available
Secure Mail Client when entering the Mail Server FQDN for first time sync returns the Error "Access to your company network is not available"...
Warning message on storefront console "There are no certificates associated with this storefront server."
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Error :While Importing RSA Token from Secure Mail
When trying to import a token from Secure Mail into the RSA SecurID app that is outside of the XenMobile Secure App container, an error message is received...
How to Verify the Maximum Transmission Unit For a Given Network Path
When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...
MDX Apps Not Visible on Citrix Secure Hub
In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...
Java Properties not Saved to the User Profile
Under certain circumstances Java properties might not save to the User Store on Logoff...
Android devices cannot launch apps after updating VDA agent to version 7.11
After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...
X-Forwarded-For Header Insert
Use Case X-Forwarded-For header can be used to pass the Client IP information to the backend server. When HTTP request contains X-Forwarded-For header, the values will be replaced with single client IP address. If there is no X-Forwarded-For header, it will be added and assigned with the client I...
XenServer Host become responsive In Reboot/Shutdown
XenServer hangs on reboot with following message in serial logs Sending all processes the TERM signal... Sending all processes the KILL signal... Saving random seed: Syncing hardware clock to system time Turning off swap: Unmounting pipe file systems: Unmounting file systems: Please stand by whil...
Measure storage performance on XenServer using dd ?
dd is a native linux command also available on XenServer that can be used to measure the performance of a block device like /dev/sda at a block level. We can use this command to troubleshoot storage performance issues within the Host as well as the guest while clubbing it with other tools like...
SF Web Page inaccessible after changing Base URL
- Once the SF is configured, there might be a need to change the Base URL. However, the SF page becomes inaccessible and throws below error - You might also get "Cannot complete your request" on this page...
XenMotion Compatibility Requirements
When migrating a VM with XenMotion or Storage XenMotion, the new VM host must meet the followingcompatibility requirements in order for the migration to proceed: • XenServer Tools must be installed on each VM that you wish to migrate. • The target host must have the same or a more recent version ...
Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer
Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...
Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS
Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...
Hide "All Apps" view from the "ALL" section in storefront website.
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Unable to add account in Receiver using SHA512 certificate
Unable to add account in Receiver using SHA512 certificate...
Troubleshooting Authentication Issue Through Netscaler when Using LDAP and RSA
Authentication fails when using Dual auth LDAP+RSA on NetScaler...
How to configure Receiver to a Store that is not advertised
to demonstrate how to configure / connect to a Store when such store is not advertised...
Could not sign CSR Caused by: java.net.SocketTimeoutException: connect timed out
After configuring Client Certificate Authentication for XMS but you do not see a Client Certificate Request on the Issuing Server 2016-06-27T13:01:11.409+0000 | | ERROR | http-nio-10080-exec-1 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could no...
How to Configure NetScaler Gateway with Citrix Receiver for Mobile Devices and Web Interface Backend
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway for use with Citrix Receiver for Mobile...
Error: "Could Not Create Exchange Provisioning Profile" When Launching Secure Mail in iOS
Users are getting an error "Could Not Create Exchange Provisioning Profile" when they have not logged into Secure Mail for a few hours. Users can click OK and email will sync fine...
Troubleshooting Checklist: Users Cannot Browse Internal Websites in Secure Web
Do the following: Collect Secure Web client logs. If you see the following message in the logs, add valid DNS SUFFIXES for the corresponding internal domains on NetScaler: AG policy: Not Intercepting Check if Split tunnel is On or Off on the Netscaler Gateway under session policies: If On - Make...
Error while running Configuration wizard : "There are no existing farms that you have access rights to"
We see the following error on running through Configuration Wizard : "There are no existing farms that you have access rights to"...
Wiping a Managed device by XenMobile
In Citrix Endpoint Management, admins perform device and app security actions from the Manage Devices page. Device actions include revoke, lock, unlock, and wipe. App security actions include app lock and app wipe. For details, see...
How to remove policy from devices on XenMobile
This article describes how to remove any policy from the devices from XenMobile...
Error: "Generate the new security key" on StoreFront
The following error is displayed when connecting to StoreFront: Generate the new security key...
Error: "This version of Citrix Receiver does not support selected encryption" When Launching XenApp Application
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace app is the new universal app for all workspace services, that will encompass all...
How to Configure PVS vDisk Update Management Using SCCM
This article explains how to configure PVS vDisk Update Management using SCCM.It is assumed that SCCM is installed and configured. It is highly advised to designate an OU for the PVS auto update client and limit SCCM access to this OU only...
How to Bind Certificates to Citrix Gateway Virtual Server
Refer to Citrix Documentation for detailed instruction -To bind the certificate and private key to a virtual server...
Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services
Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...
XenMobile New Port Requirement for ADS Connectivity
Overview Citrix is making security enhancements to XenMobile in the form of certificate pinning. This feature includes a new Citrix Auto Discovery Service ADS access requirement that must be enabled in every customer environment whether you choose to use the certificate pinning feature or not. Wh...
DaaS: 2411 VDAs are not registering with the Cloud Connectors
When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...
First logon of the day for any user takes extra time to enumerate resources
First logon of the day for any user takes extra time to enumerate the Applications\Desktop. Subsequent logon for the same user is quick...
"Invalid configuration for device '0'" When updating existing machines.
VMware and Studio report: "Invalid configuration for device '0'. Cannot remove virtual disk from the virtual machine because it or one of its parent disks is part of a snapshot of the virtual machine."...
Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection
Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...
Configuration for Controlled Access to Different VPN Plugin Through NetScaler Gateway for XenMobile Deployments
Requirement 1: Disable VPN Access for the iOS VPN Client If you configure NetScaler Gateway for use with XenMobile, it includes configuration to enable Secure Web and approved Citrix Apps-enabled applications to access the corporate network. The access is enabled for authenticated users by...
Failure of TSBBDM.BIN File Download
Downloadingtsbbdm.bin fails as shown in the following screenshot:...
iSCSI Service (open-iscsi) Startup Best Practices for XenServer
This article containsbest practices for setting the iSCSI Service open-iscsi to start automatically in XenServer...
How to Introduce a Local Storage Repository in XenServer
This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...
Supportability- Remote Support on Android Devices with Samsung Knox
Remote Support on Android Devices are only supported with Samsung Knox. There are two types of remote support one can enable for a Samsung KNOX device: Basic Support: This allows us to view diagnostic information about the device,for examplesystem information, processes that are running, task...
Error: "Could Not Logon. Verify your credentials and network connectivity" and "Service unavailable"
Application enumeration fails when the StoreFront server is connected through Access Gateway Enterprise Edition and iOS Receiver 5.7.x for iPad/iPhone. The following error messages are displayed: “Could Not Logon. Verify your credentials and network connectivity.” "Could Not Logon. Service...
How to Reattach a Forgotten Integrated StorageLink (iSL) Storage Repository
This article describes how to reattach a forgotten Intergrated StorageLink iSL Storage Repository SR. Requirements CLI access to XenServer master host XenCenter Access...