XenMobile : How To Create an App Configuration Policy for iOS

How to implement an application configuration policy...

How to Return a License using My Account

This article describes how to return assigned licenses from the Licensing portal available in My Account. Background You can specify a new host ID type and host ID value to change the allocation of licenses from one license server to another license server...

How to Re-download Citrix Licenses

License files that were previously allocated, reallocated or renewed can be re-downloaded...

XenDesktop 7.6 failed to connect to Licensing Server with error " Citrix License Server unavailable"

Studio shows the License server as unavailable...

Target Device Error: "Store path not found"

Target Device Error: Store path not found...

[WEM 4.7]The agent is unable to change the priority for a process with an error code 87

The errors are associated with processes like eventvwr, notity etc...

WEM 4.6 Agents cannot communicate over External Trust

WEM Broker and WEM Agent are in different domains in different forests, A two-way External trust exists between these two domains. WEM Agents are unable to establish a connection to the WEM broker, they are not listed in the WEM console Administration Agents The WEM infrastructure debug log shows...

Not seeing non-addressable vservers on ADM Cloud

Not able to see any non-addressable with ip:0.0.0.0 vservers on the ADM...

Unable to remove store from StoreFront console

event 0: "An error occurred while running the command :'Remove-DSStore2' Cannot bind argument to the parameter 'VirtualPath' because it is an empty string...

PXE-E32: TFTP open timeout

Unable to boot into the image...

XenMobile/Endpoint Management: Cloud Gear Icon returning "this page isn't working HTTP ERROR 400"

Description: error "this page isn't working HTTP ERROR 400" may be displayed when trying to access the Cloud XenMobile / Endpoint Management Client instance when customers go to their own xxxx.xm.cloud and then click on the Could Gear Icon from the green tool bar at the top Doing so, will...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Workspace App for Windows - Error "Cannot start app" intermittently

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Intermittently application launch fails with errors "Cannot start" or "Cannot start app" In Windows...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

Citrix ADM does not detect VPX's of SDX after SDX is upgraded from 11.0 to 11.1 and higher versions

We see all the VPX instances on ADM before the upgrade. After SDX is upgraded from 11.0 to 11.1 or a higher version, all the VPX's of the SDX disappear from Citrix ADM. All the config related to those VPX's are lost too. This includes licensed vServers and User Group entities bound to that VPX on...

After importing a certificate PEM file with more than one CERTIFICATE section, you cannot access the management console

You have a PEM file which contains a PRIVATE KEY section, and more than one CERTIFICATE section. The additional CERTIFICATE sections are for other root certificate authorities. In the Management Console, you go to Settings and Configuration, and upload the certificate. Once that completes, the...

Provisioning Services 7.X : Session Printers are not enumerating in Streamed Desktop

Session printers which were pushed through Microsoft Group Policy are not getting enumerated in VDA session. If we manually run GPUPDATE /FORCE on streamed session , then it displays all printers applied through Microsoft GPO...

AppfW blocking and not logging, with PostBodyLimit set to >1GB

When we apply an appfirewall profile only in log and learning mode. After applying some pages become unavailable but there is no logs. Appfw blocking but no logs, when we enableapplication/x-www-form-urlencoded option in the appfw security...

Installation of RTME disables Multimedia Redirection on Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...

Receiver throws the following error on connecting to the Store: An error has occurred in the script on this page - File://C:/Cusers/xxxx/AppData/Local/Citrix/SelfService/Web/xxxx/1/custom/script.js

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.9.2000 throws the following error on connecting to the Store: An error has occurred in th...

Error "A fatal error occurred. Would you like to restart Citrix receiver?"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...

Cannot access the url for SSPR: Getting HTTP error 403.14 :Forbidden

Setup for user configuration has been done. Now when I try to access the sspr url; it doesnt go through. Tried on one machineSSPR server and with one user...

Errors using SecurAuth SAML to StoreFront Site

The customer is setting up a new SAML store to use SecurAuth in place of smart cards for certain MAC users due to a known compatibility of Smart Cards with MAC devices When navigating to the URL portal, we are returned with the following error after entering the PIN and being redirected to a seco...

How to license Citrix NetScaler SDX and MPX using the GUI

This article describes how to license Citrix Netscaler SDX/MPX...

Fail to add second storefront to server group due to users right assignment

The second storefront cannot be added to server group. Reinstallation and Reset Storefront cannot solve the issue. StoreFront verbose log has the error below: 00000953 11:29:50 AM 5444 SetFolderOwnerStep Setting: NT Service\CitrixSubscriptionsStore as owner of folder:...

How to merge vDisk versions using Diskpart

There are times we need to import a vDisk with all the changes stored in different versions while the XML of it is not available. We can use this method to create a merged base outside PVS before importing it in a farm which will not require XML or PVP files for it...

How to troubleshoot common SR-IOV related issues

This article explains how to troubleshoot common SR-IOV Network related issues...

Storefront 3.12 - Unable to start any of the Citrix services

Event ID 304 and 307 registered as error stating that User device registration error. Also we get below mentioned error:...

VDA BSOD With Message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CtxMcsWbc.sys)

Server VDAs from a machine catalog using the MCS I/O feature blue screen with message:SYSTEMTHREADEXCEPTIONNOTHANDLED CtxMcsWbc.sys...

Enrolling Android device without using user's google account to configure device

Enrolling Android device without using user's google account to configure device...

PVS 7.15.3 The target device detecting the wrong Mac Address

While booting the Target Device, it shows the wrong mac address as 656565656565...

Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer

Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

High CPU Utilization on PVS 7.6 Servers

PVS 7.6: High CPU Utilization...

Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services

The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront

The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Self-Recycling of StoreFront Application Pools

The following error is displayed due to self-recycling of StoreFront application pools: Cannot Complete Your Request...

App Layering: How to force the ELM to use a specific SMB version for file servers

In the ELM, when connecting to a file share, we test all the SMB versions that we support, from top to bottom, until we get a successful login. We specifically try 3.02, 3.0, 2.1, 2.0 and 1.0, in that order, before giving up. An SMB server is supposed to return "Not Supported" when an attempt is...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

PVS Accelerator fails to cache and shows status: "Incompatible protocol version"

When PVS Target Devices that have been configured for PVS Accelerator caching boot, the XenServer PVS Accelerator fails to initialize the caching correctly. The caching status of the target will change from Stopped to Initialized and then eventually to"Incompatible Protocol version"...

The Stream process is not running on the PVS server

Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...

Elastic Layering Logs

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Space not freed up after force-canceling a task

When editing a layer or publishing an image, you see extra space consumed in the "Layering Service" Local Storage normally. You attempt to cancel the operation, but the task does not cancel. Eventually after 60 minutes the cancel operation gets to the Stalled state, allowing you to force-cancel t...

NetScaler SD-WAN Best Practices

Purpose and Scope The intention of this article is to provide the best practices when NetScaler SD-WAN solution is designed, planned, and executed in the your network. Network Infrastructure Design and Configuration Verifying ISP Link Health For new deployments, prior to SD-WAN deployment and/or...

SSO PassThrough is not working in Microsoft Edge Browser.

SSO Pass-through is not working in Microsoft Edge Browser...

How to restrict users to access device settings on Samsung devices in KIOSK mode

Restrict users to access device settings in Samsung KIOSK mode...

Use of Microsoft Authenticator App to as 2-factor authentication for O365 access using XenMobile

Question - Can we use the Microsoft Authenticator app as a means of 2-factor authentication to secure access to XenMobile integrated O365 environment? Answer - Currently use of Microsoft Authenticator as a means to provide 2-factor authentication is only possible for O365 apps. The security featu...