How to verify hardware health status on NetScaler MPX

How to verify hardware health status on NetScaler MPX...

External Users Unable to Authenticate via Workspace App

External users unable to authenticate the workspace app after upgrading the firmware to 13.0 build 33.52 but they can login through the web browser. Error : While logging through the workspace by giving the credentials it will again loop back to the same login page by throwing an error : "Incorre...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 3

Package name: xms10.15.0.10327.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: July 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this...

Citrix Secure Access for Windows fails to allow traffic through VPN after an upgrade to 23.x.x.x

After a successful connection to the Citrix Secure Access CSA client in full tunnel, none of the traffic passes through the VPN. Access to the applications using an IP address or DNS over the tunnel is blocked. The issue is limited to domain-joined machines where the Intranet IP address is...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

Integration of FAS with Sectigo

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ADC LB VIP sending Reset with code 9872

1. Application was being accessed through the LB vServer and it was not loading 2.nstrace taken on the ADC showedRST flag:0x014 sent by VIP to the client in response to almost every GET request sent by the client. 3. ADC was sending RST with window size 9872 which means Websocket upgrade request...

How to Vmotion ADM HA deployment

Vmotion in ADM HA...

Service Provider SAML Signing Certificate FAQ

Q: What is SAML signing? A: SAML signing certificates are X.509 certificates used to verify data sent between the Service Provider SP and SAML provider IdP. Your SAML provider IdP uses the Citrix Cloud SAML signing certificate to verify the signature sent by Citrix Cloud within its SAML...

'ERROR: Minimum Cache Memory Not Configured' When Setting Global Cache Parameter

After upgrading to version 13.1 Build 42.47+from any previous version, you may notice a different behavior when configuring the global cache parameter. You are unable to set the cache global parameters unless the value of "-memLimit" is=N 4MB N is the number of NSPPEs. Attempting to set the cache...

MAC User's unable to see shared screen in VDI during MS teams call

Issue Description: MAC users connected to Citrix VDI are experiencing problems with Teams optimization. While these users can attend meetings without issue, they are unable to view shared screens from other participants. Instead of seeing the shared content, they encounter a black screen...

Citrix Cloud - VDI's are being created in wrong OU (default)

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU default. In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU...

User may be redirected to On-premises AAA Logout Page after Logging off Citrix Cloud

When you deploy an on-premises Citrix GatewayNetScaler Gateway as the OAuth IDP for Citrix Cloud. User may be redirected toon-premises IDP logout page/vpn/tmlogout.html instead of Citrix Cloud login page after logging out Citrix Cloud. For example, you have the following URLs: Citrix Cloud URL:...

ICA application on MAC taskbar displays Citrix viewer icon instead of the application icon

Citrix Viewer icon seen in taskbar instead of actual application icon...

Open Citrix ICA file Failed with No Response

Suddenly, all the ICA files downloaded from web can't be opened. User double-clicked them, but the Windows system didn't respond by opening the CWA connection manager...

Unable to filter Instance Syslog messages over 1 Month in ADM

Customer wanted to audit NetScaler historical instance syslog in ADM, however could only obtain data within 1 Month in GUI page. ADM instance syslog data pruning is configured with 90 days, there should have data age greater than 1 Month. P.S.data pruning configure...

NetScaler Virtual Server Becomes Inaccessible Because of IP Conflict Issue

NetScaler virtual server becomes inaccessible because of IP conflict issue...

ADC Upgrade best practice

ADC Upgrade Best practices...

How to control IP address returned in a DNS query based on source IP address (local DNS IP address)

This article contains information about how to control IP address returned in a DNS query based on source IP address local DNS IP address The IP addresses DNS returned must work inactive/standby mode. Also, you can use DNS policy expressions to monitor load balancing service statusassociate to th...

Microsoft Security Update Validation Report April 2023

Microsoft’s April 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to customize the error message generated by Citrix ADC in nFactor system

Customize the error message generated by Citrix ADC in nFactor system...

ADM Service not showing Host ID

When customer goes into ADM Service portal and navigates to Pooled Licensing section, the Host ID is not populated and shows a blank value...

How to optimize VDA logon time?

Optimize Windows 10 logon time...

How to increase space on Citrix ADC VPX instance

How to increase space on Citrix ADC VPX instance?...

ADM Service: How to identify which VIPs belong to which NetScaler

To quickly identify within ADM / ADM Service in which NetScalers a specific VIP LB/CS/GW,etc. may be configured...

Updating Expired DigiCertSHA2SecureServerCA Certificate in Citrix Workspace app for Linux

Users may face issues while connecting to an HDX session...

Fail to install xenserver patch: The uploaded update file is invalid

Fail to install xenserver patch with error "The uploaded update file is invalid" xensource.log shows below trace. Oct 12 15:22:10 xxxxx xapi: warn||5521 HTTPS 192.168.23.251-:::80|poolupdate.introduce R:fc93dd2259e5|pervasiveext finally: Error while running cleanup after failure of main function:...

It is impossible to add SMB ISO SR to XS 8.2 CU1 hosts without user credential info

After upgrading XenServer from 7.1.2 to 8.2 CU1, the customer can't add Windows File Sharing ISO library which does not require user credential...

Client certificate authentication

Websites that contain sensitive content, such as online banking websites or websites with employee personal information, sometimes require client certificates for authentication...

ADC :13.0 :HTML respond policy

ADC :13.0 :HTML respond policy...

How to get the installation date of XenServer

How to get the installation date of XenServer...

ADM License warning - "Licenses will be reduced to 2"

ADM warning message showing Licenses will be reduced on VIPs from 30 down to 2. Error message appears post upgrade to13.1-12.x or later...

http request is blocked by http callout policy with blank web page

If the customer bind responder policy that refered http callout policy to ADC appliance global bind point. User's access to LB Virtual server will show blank page...

How to Generate a support file for ADC

This article shows users how to generate a support bundle from there ADC device...

Joining new DDC to Multi-Zone CVAD Site fails

New DDC join process to a multi-zone CVAD site spread across different datacenters fails. This happens at the step when each service on the new DDC tries to register with Citrix Configuration service...

Why Secure Hub being an MDM Agent needs all these permissions.

Why Secure Hub being an MDM Agent needs all these permissions...

Gateway logon page show blank page with 480 VPN LICENSE error

Unable to access Gateway logon page, browser will show blank page, in the developer tools or fiddler, you we see "480 VPN LICENSE error"...

Need to enter credentials multiple times via Workspace app access on MAC OS clients

The users need to enter credentials multiple times when using Workspace app to login to Gateway on MAC OS clients. Finally, the users still encounter the following error. Web access works well. MAC OS version:...

AlwaysOn VPN session is not re-established after sleep mode

When windows clients come out of Sleep mode and sometimes on boot, the Gateway VPN client is not connecting to the Gateway. This can usually be resolved by disabling/enabling the WiFi connection or rebooting the client machine. The Setup has "Always On " VPN mode and Machine-tunnel...

Microsoft Teams optimization on Citrix Workspace app for Chrome OS

Pre-requisites/System Requirements Why you should use Teams optimization Configuring Microsoft Teams optimization Caveats Troubleshooting Pre-requisites/System Requirements...

Excessive grant frame usage in Windows xenbus drivers after version 9.1.3

A VM with 2 VBD, 8 vCPUs, 7 VIFs may consume over 90 grant tables, but ONLY consume 26grant tables when running with xen PV driver version 9.1.2. It will lead to virtual NIC initialization failure issue after Windows VM startup. Device manager shows NICs are notinitialized: Setupapi.log : Device...

More data flow occupies by PVS server after NAS server failover

To improve NAS server high availability,NAS storage controllers are created as failover group to provide fault tolerance for hardware issues and maintenance tasks. Sometimes, if one NAS storage controller needs to shutdown for maintenance or corrupted due tohardwarefailure, it will failover to...

Promiscous VLAN Tag Drops: Cause, Symptoms, and Solution

The counter nicerrvlanpromisctagdrops is incrementing. This may also cause performance issues and/or exceed the limits of a bandwidth license, triggering packet loss...

Android Enterprise - How to remove Managed configuration policy from Android device

How to removeManaged configuration policy pushed to Android devices...

ADC is hanging on “Loading your applications“ screen when accessing the gateway page

After gateway authentication passed, gateway page stucked on “Loading your applications“...

Driver Disk for Qlogic fastlinq 8.70.10.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.10.0 qede| 8.70.10.0 qedf| 8.70.10.0 qedi| 8.70.10.0 qedr|...

The license server found at this address is not compatible with this version of Citrix provisioning

Issue when connecting license server on Citrix Provisioning Configuration Wizard. The license server found at this address is not compatible with this version of Citrix provisioning...

ICA session freezes 8-10 minutes after session launch

ICA session freezes 8-10 minutes after session launch. The session remains active, only the display is frozen, for example keyboard typing will continue through to session. Users can successfully reconnect to the session and work again for similar time before the session again appears frozen...

PVS : Failed to connect to the PVS API, error : Unable to connect to the remote server

PVS : Unable to connect to the PVS API, error - Unable to connect to the remote server...

Logon Duration Is Not Logged In Director For Session Logons Taking More Than 3 Minutes To Complete

Logon Duration not being logged in Database and Director for user logins taking more than 3 mins...