How to check Xenmobile Server Kernel version

How to check kernel Linux version for XenMobile server...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

App Layering Recipe for Dropbox

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App Layering/Unidesk: Debugging Layer Conflicts

You have identified a problem that occurs when all your layers are present, but does not occur when none of them are there, or only a minimum set are present. Regardless of the actual error, this suggests a conflict between individual layers...

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"...

Error: Secure Hub - Couldn't Load Store

There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...

"Authentication Failed! (401)" When Trying to Create or Edit a Connector

Unable to create or edit aconnector. When you try to select a Datacenter on a new Connector, or when the page attempts to render an existing Connector, you get this error:...

Published Desktop not launching automatically via Netscaler

Desktop was not launching automatically via Netscaler. When tried internally, the desktop was launching automatically...

RSA Login Links Do Not Show as Hyperlinks in E-mail in Secure Mail

Secure mail app is unable to open hyperlinks from RSA site. The app is capable of opening other URL links but not this hyperlink. com.rsa.securid://ctf?ctfData=12345...... It shows up as regular text instead of a hyperlink...

What is the Order of XenMobile Timeouts

Question: What is the order of XenMobile Timeouts? Answer: Forced Time Out under NetScaler gateway Session policies Background Service Ticket Session Timeout NetScaler gateway OS session policies Max Offline PeriodMDX app Inactivity Timerclient properties on XMS. Setting| Component| Default...

Unable to send mails with attachment via Secure Mail.

Unable to send mails with attachments. Error in logs : "failed due to http 413" Error on device : "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

Allow access to Secure Hub.apk file for Samsung Knox enrollment

Entering the path to the Secure Hub.apk file is not working when trying to enroll in Samsung Knox...

Access camera role from gallery via Secure Mail

Users wanted to access camera role to attach to an email in android devices. In Secure Mail, if we set the Inbound Document Exchange open in to Restricted, on any Android device, our only options when using Secure Mail to attach a photo are – Last photo taken or to use the camera to take a pictur...

Cannot open PDF files downloaded from Secure Web

Issue: Error while opening a PDF file from Secure Web: "Invalid PDF format."...

How to Troubleshoot Scheduled Snapshots issues

This article provides general guidance to troubleshoot VM Scheduled Snapshot VMSS issues...

Secure Hub Error: Request Failed on iOS devices

This article explains how to troubleshoot the errorRequest Failed on iOS devices when we have cert+LDAP policy on Netscaler Gateway Below error in the iOS Secure Hub logs indicates that the issue is because two factors Authentication is disabled. ,,ERROR...

VPP Apps May Not be Installed from XenMobile Store for Paid Apps

No errors seen. Paid apps are not installed unless they set to required apps...

License Count Mismatch for XenMobile Server

Licenses not being released back into pool of available licenses after deleting them from console. However when devices enroll count will go up consuming licenses, but it will never go back down...

Implementing out of compliance actions with restrictions

In our example: We want to mark the device to “Out of Compliance” if an app is installed on the device forbidden app We then want to restrict this device so user cannot use the “Camera”. Furthermore, once the user removes the forbidden app, we want the device to be marked “In- Compliance” and...

Client Based Certificate Authentication fails for NS GW with 503 error

The CBA fails with this error : Fetcher : getagclientcert got a fail response 503 - we see the 401 error in the IIS logs below: 10.99.60.190, -, 5/8/2017, 11:22:16, W3SVC1, WIN0215, 10.99.60.31, 170, 1573, 1605, 401, 5, POST, /certsrv/certfnsh.asp, -, 10.99.60.190, -, 5/8/2017, 11:31:44, W3SVC1,...

XenServer Cannot Read the License From the License Server

XenServer cannot read the license from the license server...

Slow Login Times and Intermittent Slowness in Session On PVS 7.6

Logon time very high for end users. Targets responding slowly in session. Users intermittently unable to login...

Shortcuts on Citrix Receiver Disappears

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Shortcuts on Citrix Receiver disappears...

Enable XenMobile Enrollment of iOS and Android Devices with Azure AD as Identity Provider

With the latest version XenMobile server, you are provided with a new feature where an end user can use their Azure Active Directory credentials to enroll their Windows, iOS and Android devices to the XenMobile server. In this case Azure Active Directory will be the Identity provider and XenMobil...

NetScaler is forcing the SSL connection on sites browsed with Secure Web

Web Links for HTTP resources attempting to connect via Secure Web over HTTPs and failing as resource does not exist on HTTPs...

How to request for XenMobile Service in Citrix Cloud

Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your resources, via theCitrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console. The...

How to configure Google Drive access from Receiver for Chrome

By enabling access to Google Drive from Receiver for Chrome, your users can seamlessly use existing Windows-based applications for example, Microsoft Word on a Chromebook and access the files residing on Google Drive.For example, if a user saves a file to Google Drive for instance, a .DOC file...

How to Configure NetScaler as IDP for SAML Based Integration with 15Five

This article describes how to configure NetScaler as an Identity Service Provider IDP for 15Five SaaS applications, using SAML Security Assertion Markup Language protocol. Introduction 15Five is a company that provides performance management platform that combines employee feedback, objectives...

Unable to create an SR from a CIFS share containing DFS Targets

Unable to create an SR from a CIFS share containing DFS Targets. When trying to create the SR XenCenter gives an error: Unable to mount the directory specified in device configuration request The following errors can be seen in the logs: daemon.log Apr 6 10:35:04 dubvdodxa65-5 cifs.upcall: unable...

How to enable biometric authentication for Android Secure Apps

Unable to utilize biometric authentication for Android Secure Apps...

How to disable Workspace Control Session Roaming on Citrix Virtual Apps and Desktops

This article describes how to disable workspace control session roaming from occurringon Citrix Virtual Appsand Desktops...

Visio or Project license issue when deploying in layers separate from Office 2010

Visio or Project license issue when deploying in layers separate from Office 2010...

The remote server returned an error: (500) Internal Server Error

If you see "The remote server returned an error: 500 Internal Server Error" in any of the Unidesk failure messages, it means there is a problem with an ESX host. Keep in mind that vSphere will route filesystem requests to any available ESX host that has the requested VMFS mounted, including ones...

"The Process Does Not Possess the 'SeSecurityPrivilege' Privilege Which is Required for this Operation" While Running The Command 'New-DeliveryServicesCertificate'

When attemptingto add a new server to server group the followingerror is encountered : An error occurred running the command: 'New-DeliveryServicesCertificate' The process does not possess the 'SeSecurityPrivilege' privilege which is required for this operation. At C:\Program Files\Citrix\Receive...

Xenmobile : MDM and MAM Console Features

There's a lot to consider while deciding the enrollment mode MDM/MAM to the XenMobile environment. What devices should you choose? How should you manage them? What are the devices features available from the console etc. How do you ensure that your network remains secure while still being user...

XAPI Keeps Maintenance Mode For A Long Time After Restarting XenServer

XAPI keeps maintenance mode long time after restarting XenServer every time. This issue is happening from XenServer env was configured first. XAPI can't create network connection to other pool member and xenbr0 raise a network error. Sep 10 19:36:08 XXXX fe: 5481 /sbin/ip addr add...

Restoration of HA Backups on Standalone NetScaler MAS Fails at Restoring of the Database

The restoration of the NetScaler MAS backup fails at restoring of the Database as shown in the following screen shot: This will stay at this point and will not continue. Checking process using top or ps commands will show low CPU usage, which indicates that the restore process has stopped. The...

Prerequisite Failure Error When Upgrading StoreFront 3.0 to 3.6

The following error is displayed when upgrading StoreFront 3.0 to 3.6: An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again...

XenServer 7 Host Crash while starting multiple Virtual Machine

XenServer 7 Hosts crashes with below call traces while trying to start multiple vGPU attached Virtual Machines. The following trace can be found in xen.log in the crash folder /var/log/crash: XEN 101632.198343 ---- Xen-4.6.1-xs128153 x8664 debug=n Not tainted ----XEN 101632.198344 CPU: 5XEN...

Subscription Synchronization Does Not Work Among Multiple StoreFront Clusters

Subscription Synchronization does not work among multiple StoreFront clusters...

PVS Write Cache Falling Back to Server Side When Using BDM

When trying to place the target device write cache on local disk it is falling back to the server side cache every time the target device boots. This is only seen when using a BDM boot method, there is no issue visible when using PXE boot...

Data Not Displayed Under Gateway Insight Node of NetScaler MAS

No data is displaced under the Analytics Gateway Insight node of the NetScaler MAS GUI...

Configuring PVS for High Availability with UEFI Booting and PXE service

Provisioning server - cannot load balance or HA...

Microsoft Certificate Authority Configuration for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management in MSCA...

Using a SafeNet Network HSM to protect the Citrix FAS Authorization (RA) Key

Introduction Citrix Federated Authentication Servers FAS are security-critical and should be treated like Domain Controllers. Protecting the FAS server’s Authorization / Registration Authority RA key is one of the measures that help protect FAS server integrity. We published an official eDocs pag...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

Citrix Receiver refreshes and comes to foreground of the screen

Once Receiver is configured with URL it refreshes automatically. Change in refresh rate of the Receiver interrupts users when working on other apps...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Target Device hangs at Black screen or Windows Logo indefinitely

During the early stages of a Target Device boot process, it hangs indefinitely at a Black Screen or just before showing the Windows Logo. Depending on how many Target Devices are booting at a time, the affected Target might finally finish booting after 30 to 60 minutes. In some cases the Target...

Storefront Logoff Error "If any apps are still running, please exit them manually"

When logging off from the Storefront portal a logoff error message is presented: Logoff Error If any apps are still running, please exit them manually...