How to find the disk associated to a VM from XenServer CLI

While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...

How to check the bond status with OpenVswitch

When the bond status are flapping, it might be necessary to check what the kernel sees. This article describes some useful commands to check Bond status around OVS...

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web when traffic is tunneled through the NetScaler. This issue occurs when the MDX Policy is set for Secure Browse. If the preferred VPN mode on the app is set to FULL VPN TUNNEL, then the issue will not occur...

Error:"An SSL connection to the server couldn't be established" when using Workspace App for Linux

When trying to authenticate to a StoreFrontserver using the StoreFrontURL you get the error: An SSL connection to the server couldn't be established because the server's certificate was not trusted...

Measure storage performance on XenServer using dd ?

dd is a native linux command also available on XenServer that can be used to measure the performance of a block device like /dev/sda at a block level. We can use this command to troubleshoot storage performance issues within the Host as well as the guest while clubbing it with other tools like...

How to confirm the status of HBA inserted into XenServer Host

Inorder for Storage repositories like LVMOBHA to connect properly, first step is to confirm if the HBA are connected properly to the Host. This article will help in confirming that...

How to take a XenServer toolstack (XAPI) database dump and view it

XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...

Compatibility of NetScaler with TLS 1.1 - 1.2 and Client Authentication with Citrix Receiver

NetScaler GatewayNG 11.0 version enabled for Client CertificateCC authentication with TLS 1.1,TLS1.2 enabled. 2. Citrix Receiver 4.3 or 4.4 installed on Client Machine. 3. During logon to Gateway, browser pop up to select client Certificate and then successfully login to enumerate the...

How to capture network trace for a XenServer VM while booting up ?

In order to troubleshoot issues related to TFTP or DHCP, we may need to capture network traces during initial VM bootup. As Virtual interface is not loaded during initial bootup phase of VM, we need to capture trace on the tap device...

XNC: How to Block any Device which does not use SecureMail Agent

Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...

XenMotion Compatibility Requirements

When migrating a VM with XenMotion or Storage XenMotion, the new VM host must meet the followingcompatibility requirements in order for the migration to proceed: • XenServer Tools must be installed on each VM that you wish to migrate. • The target host must have the same or a more recent version ...

SF Web Page inaccessible after changing Base URL

- Once the SF is configured, there might be a need to change the Base URL. However, the SF page becomes inaccessible and throws below error - You might also get "Cannot complete your request" on this page...

Capturing a continuous network trace( tcpdump ) on XenServer without filling the dom0

In certain situation, we are not sure when will the issue be reproduced and need to keep the network capture running. If the capture is run directly, it may fill up the dom0 filesystem and can crash the XenServer Host...

Bad performance over SSL protocol on NetScaler VPX 11.0 and VPX 10.5 release

Symptoms: Customer experiencing performance over SSL protocol on NetScaler VPX 11.62.10 in one arm deployment. Environment: We have NS VPX 1000 Platinum license no packet drops caused by rate limiting and it's config spec is 4vCPUs and 4GB of RAM, NIC 1000E full duplex speed. The NS appliance is...

How to Identify the devices representing VHD files from iostat output ?

When measuring i/o performance of a VM, it is necceary to understand the i/o happening at the vdi layer. This article will help in relating the devices in iostat output to corresponding VHD...

Set the device_id param on virtual machine

How to set the deviceid param on virtual machine...

Error: Logical Volume mount/activate error when trying to plug the Local Storage

After a server crash, the Local storage is unplugged and when trying to plug it back it gives the following error xe pbd-plug uuid=xxxx-xxxxxx-xxxxx-xxxxxError code: SRBACKENDFAILURE52Error parameters: , Logical Volume mount/activate error opterr=FSCK failed on...

Smart Access Control Policy Not Working on XenApp Server

A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...

How to Add AutoDiscovery Record for Citrix Endpoint Management

This article details on how to add the AutoDiscovery Record...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

Error- "cannot contact store" from receiver for internal users

Users are not able to connect to Storefront store internally via Citrix Receiver. However, users are able to access the store externally via the Netscaler...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

Error: “Preparation of the Master VM Image failed” When UPDATING a Catalog

NOTE : This article contains information about UPDATING a CatalogONLY. For information on CREATING a Catalog see: CTX140734 Updating a catalog might fail during Image Preparation because of many reasons. In order to identify what caused the failure we need to collect preparation Image logs...

How to Capture SSL Master Keys When Running an nstrace on NetScaler

This article describes how to capture SSL master keys when running an nstrace on NetScaler Background From NetScaler 11.0-66+ and 11.1/12.0 all builds, the "start nstrace" command has a new parameter, -capsslkeys, with which you can capture the SSL master keys for all SSL sessions. If the...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Mount cifs and nfs storage from CLI on xenserver

Mount cifs and nfs storage from CLI on xenserver...

How to Install Storefront on a Non-System Drive

Install Storefront on a non-system drive...

How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

To install StoreFront using command prompt

To install StoreFront at a command prompt...

How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...

Unable To Create Machines Via Provisioning Services - Console Error: "pbm.fault.PBMFault.summary when attempting to create virtual machines"

While trying to create VMs via PVS, the following error is displayed:...

Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS

Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...

How to customize file upload and download using Workspace app for HTML5 and Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. 1. Customize file upload to view uploaded files inside application File open/save dialogues. 2...

Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer

Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

How to Disable Power Management

To disable power management for a Delivery Group...

Error while uninstalling PVS target device software : TargetDir entry was not found in registry

We see the following error on trying to uninstall target device software : TargetDir entry was not found in registry...

How to Troubleshoot Virtual Delivery Agent (VDA) Registration Issues

Cloud Admins: Run the Cloud Health Check InstructionsandInstallationSelect Cloud Health Check from the dropdown OnPrem Admins: Run the Citrix Scout Health Introduction to Citrix Scout After running the CHC or Scout depending on your environment begin troubleshooting common root causes: 1. Check V...

Generate Security Keys warning on Storefront management console

Question:Is the warning to generate new security keys related to the Server certificate used for storefront base URL? Answer: No, this warning is not related to the server certificate used for storefront base URL. This indicates that the Self-Signed certificates generated by storefront are expire...

How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

Reset the start count of MCS catalog after the catalog has already been created

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Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

Hide "All Apps" view from the "ALL" section in storefront website.

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How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Citrix Director Licensing Status shows "Cannot Retrieve the Data" After Upgrade

Citrix Director Licensing Status shows "Cannot Retrieve the Data"...

Loopback Options When Load Balancing StoreFront Server Group Using NetScaler

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

XenDesktop 7.8 and 7.9 - System Hangs on Telemetry Service

Customers report provisioned targets device running VDA 7.8, hang after system boot on screen "please wait" or "getting devices ready" VDA 7.8 or 7.9 is booted and hangs at one of below reported screens at console, never progressing further: "Please wait" spinning wheel, "Please wait while...