How to Enable AuthManager logging in Citrix Workspace App for Linux

This article describes the procedure to enable AuthManager daemon logging which is responsible for Authentication of the client with the WebInterface/Storefront. This will be useful in troubleshooting Authentication Issues...

Error:"An SSL connection to the server couldn't be established" when using Workspace App for Linux

When trying to authenticate to a StoreFrontserver using the StoreFrontURL you get the error: An SSL connection to the server couldn't be established because the server's certificate was not trusted...

Bad performance over SSL protocol on NetScaler VPX 11.0 and VPX 10.5 release

Symptoms: Customer experiencing performance over SSL protocol on NetScaler VPX 11.62.10 in one arm deployment. Environment: We have NS VPX 1000 Platinum license no packet drops caused by rate limiting and it's config spec is 4vCPUs and 4GB of RAM, NIC 1000E full duplex speed. The NS appliance is...

GPU tab on XenCenter is not visible for Citrix Hypervisor 8.2 CU1 hosts

We are not able to see the GPU tab in XenCenter. However we are able to run commands like nvidia-smi and xe vgpu-list...

Set the device_id param on virtual machine

How to set the deviceid param on virtual machine...

How to view Exchange Archive Folders within Secure Mail

Needs assistance in finding the archive folder in Secure Mail for Xenmobile...

How to connect to a console of a Linux VM from XenServer Host Console

Sometimes it might be necessary to connect to the console of VM via command line when SSH and XenCenter console is not working. This article describe the process for it...

How to confirm the status of HBA inserted into XenServer Host

Inorder for Storage repositories like LVMOBHA to connect properly, first step is to confirm if the HBA are connected properly to the Host. This article will help in confirming that...

Error when trying to disable HA on XenServer

When trying to disable HA for the pool, we are getting the following error xe pool-ha-disableThe uuid you supplied was invalid.type: VDIuuid: 87ca6afc-b0ad-4e54-bb5e-313dddd77ea2...

vhd-util tool to inspect the VHD headers of a VHD

vhd-util is a native utility of a XenServer used to inspect the VHD headers of a VHD. This will be useful to inspect the parent child relationship in VHD files...

XenCenter System Alerts

The following table displays the system events/conditions that will a trigger an alert to be displayed in XenCenter System Alerts window. XenCenter System Alerts You can view a range of different types of alert in theSystem Alertswindow, including: Performance alerts. Performance alerts may be...

Measure storage performance on XenServer using dd ?

dd is a native linux command also available on XenServer that can be used to measure the performance of a block device like /dev/sda at a block level. We can use this command to troubleshoot storage performance issues within the Host as well as the guest while clubbing it with other tools like...

Compatibility of NetScaler with TLS 1.1 - 1.2 and Client Authentication with Citrix Receiver

NetScaler GatewayNG 11.0 version enabled for Client CertificateCC authentication with TLS 1.1,TLS1.2 enabled. 2. Citrix Receiver 4.3 or 4.4 installed on Client Machine. 3. During logon to Gateway, browser pop up to select client Certificate and then successfully login to enumerate the...

How to capture network trace for a XenServer VM while booting up ?

In order to troubleshoot issues related to TFTP or DHCP, we may need to capture network traces during initial VM bootup. As Virtual interface is not loaded during initial bootup phase of VM, we need to capture trace on the tap device...

Error: "xenopsd internal error: Unix.Unix_error(Unix.ENODEV, "write", "") importing VM on XenServer

After exporting a VM into an xva format and trying to import the VM, VM import is successful, but when trying to start the VM, it fails with the following error in the /var/log/xensource.log xenopsd internal error: Unix.UnixerrorUnix.ENODEV, "write", ""...

All paths in multipath are not visible in XenServer after a reboot

After a XenServer Host reboot, some of the paths are not visible when typing the command multipath -ll...

Netscaler Gateway license not getting applied and ICA user count shows as 0

Netscaler Gateway license not getting applied and ICA user count shows as 0 in GUI and CLI both. show ns license output shows as below: Http DoS Protection: YES Dynamic Routing: YES Content Filtering: YES Integrated Caching: NO SSL VPN: YES Maximum users = 5 Maximum ICA users = 0...

How to Identify the devices representing VHD files from iostat output ?

When measuring i/o performance of a VM, it is necceary to understand the i/o happening at the vdi layer. This article will help in relating the devices in iostat output to corresponding VHD...

How to check the bond status with OpenVswitch

When the bond status are flapping, it might be necessary to check what the kernel sees. This article describes some useful commands to check Bond status around OVS...

Upgrading to Ubuntu 14.04, RHEL 7 and CentOS 7 Guests

Customers who wish to upgrade existing Linux guests to versions which now operate in HVM mode that is, RHEL7, CentOS 7, and Ubuntu 14.04 should perform an in-guest upgrade. At this point, the upgraded Guest will only run in PV mode - which is not supported and has known issues. Customers should r...

Error- "cannot contact store" from receiver for internal users

Users are not able to connect to Storefront store internally via Citrix Receiver. However, users are able to access the store externally via the Netscaler...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

Error: “Preparation of the Master VM Image failed” When UPDATING a Catalog

NOTE : This article contains information about UPDATING a CatalogONLY. For information on CREATING a Catalog see: CTX140734 Updating a catalog might fail during Image Preparation because of many reasons. In order to identify what caused the failure we need to collect preparation Image logs...

How to Install Storefront on a Non-System Drive

Install Storefront on a non-system drive...

How to Add AutoDiscovery Record for Citrix Endpoint Management

This article details on how to add the AutoDiscovery Record...

Smart Access Control Policy Not Working on XenApp Server

A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...

How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

How to Capture SSL Master Keys When Running an nstrace on NetScaler

This article describes how to capture SSL master keys when running an nstrace on NetScaler Background From NetScaler 11.0-66+ and 11.1/12.0 all builds, the "start nstrace" command has a new parameter, -capsslkeys, with which you can capture the SSL master keys for all SSL sessions. If the...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

Mount cifs and nfs storage from CLI on xenserver

Mount cifs and nfs storage from CLI on xenserver...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

How to customize file upload and download using Workspace app for HTML5 and Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. 1. Customize file upload to view uploaded files inside application File open/save dialogues. 2...

How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...

To install StoreFront using command prompt

To install StoreFront at a command prompt...

Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS

Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...

Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer

Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...

Unable To Create Machines Via Provisioning Services - Console Error: "pbm.fault.PBMFault.summary when attempting to create virtual machines"

While trying to create VMs via PVS, the following error is displayed:...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

How to Disable Power Management

To disable power management for a Delivery Group...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

How to Troubleshoot Virtual Delivery Agent (VDA) Registration Issues

Cloud Admins: Run the Cloud Health Check InstructionsandInstallationSelect Cloud Health Check from the dropdown OnPrem Admins: Run the Citrix Scout Health Introduction to Citrix Scout After running the CHC or Scout depending on your environment begin troubleshooting common root causes: 1. Check V...

Error while uninstalling PVS target device software : TargetDir entry was not found in registry

We see the following error on trying to uninstall target device software : TargetDir entry was not found in registry...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

Hide "All Apps" view from the "ALL" section in storefront website.

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Citrix Director Licensing Status shows "Cannot Retrieve the Data" After Upgrade

Citrix Director Licensing Status shows "Cannot Retrieve the Data"...

Loopback Options When Load Balancing StoreFront Server Group Using NetScaler

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

XenDesktop 7.8 and 7.9 - System Hangs on Telemetry Service

Customers report provisioned targets device running VDA 7.8, hang after system boot on screen "please wait" or "getting devices ready" VDA 7.8 or 7.9 is booted and hangs at one of below reported screens at console, never progressing further: "Please wait" spinning wheel, "Please wait while...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...