Common issues when trying to access Citrix Cloud Admin Portal

When trying to access the Citrix cloud portal as an administrator you may encounter issues if the account has not been properly onboarded or configured. Symptoms "Unable to process your request" on Citrix Cloud Portal Display of FAKE FAKE under orgID after login Receiving "Sorry, that link isn't...

Hotfix XS81E001 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note : EnsurethatyouuseXenCenter8.1.2orlatertoinstallthishotfix.ThelatestversionofXenCenterisavailablefrom the CitrixHypervisorDownloadsite. Information About this Hotfix Component| Details ---|---...

Hotfix XS80E004 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS80E003 Revision History| Published on A...

Workload Balancing 8.2.1 - For Citrix Hypervisor 8.2

Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-wlb.xva ---|--- Description| This file provides an updated...

Hotfix XS82E004 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Oct 13, 2020...

Driver Disk for Broadcom bnxt_en 1.10.1-216.1.123.0 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.10.1216.1.123.0 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Citrix Endpoint Management (aka XenMobile Server) 10.9.0 Rolling Patch 5

Package name:xms10.9.0.10507.bin For: XenMobile Server 10.9.0 Deployment type: On-premises only Replaces:xms10.9.0.10405.bin, xms10.9.0.10303.bin, xms10.9.0.10204.bin, xms10.9.0.10105.bin Date:July, 2020 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date|...

Hotfix XS82E001 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX277456 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Persistent CDF Tracing Enabler - For Citrix Windows Receiver

Persistent CDF Tracing Enabler - For Citrix Windows Receiver Created Date: July 2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

RTOP Analyzer

RTOP Analyzer - v2.1.0.0 Created Date: Jun 22, 2016 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the downloa...

Time Display on NetScaler Does Not Sync Using NTP

Time display on NetScaler does not sync using NTP...

FAQ: Citrix Secure Hub for Mobile Devices and MicroVPN Technology

Citrix Endpoint Management, using technology formerly called XenMobile This article contains frequently asked questions about MicroVPN with XenMobile App or Enterprise editions and NetScaler Gateway deployments. Q: What are the recommended versions of components for MicroVPN? Q: What is MicroVPN?...

Error: "Socket Operation on Non-Socket" and "Error 1030" When Launching Apps and Desktop Through NetScaler Gateway

1030 error when launching apps and desktop through NetScaler Gateway. Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket" when launching apps through NetScaler Gateway...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Changes to ADC MPX and SDX platforms On Specific New Appliances Shipped Out To Customers

Beginning in October 2020, Citrix will shipspecific new MPX/SDX appliances withnew Manufacturing builds, Citrix ADC MPX firmware version11.1 Build 64.14 and SDX firmware versions 11.1 Build 61.117 and Build 61.115. The impactedappliance models with the new build will ship once existing stock is...

Extended Keys Not Appearing When Selecting "Keyboard" Button in Desktop Viewer - Citrix Workspace App for iOS

When using a Smart Keyboard, unable to display extended keys when selecting the "Keyboard" option on Citrix Workspace App for iOS on iOS 12.x devices...

Seamless Configuration Settings for the Citrix Receiver (Online Plugin) for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article contains information about client-side seamless flags in Citrix Online Plugin 9.0 and...

Unable to login to Citrix Access Gateway Vserver using RADIUS DUO Authentication

Incorrect user name and password via NetScaler - can't login...

Updating vCPU in Nutanix prov scheme via Powershell, new machines are not getting the new setting

Tried to decrease the number of cores per vCPU in a Nutanix machine catalog. However, the new machines did not have the desired change...

How to Validate Compatible Versions with AppLayering and Citrix Virtual Apps and Desktops

How to validate whether the AppLayering ELM Version is compatible with specific Citrix Virtual Apps and Desktop versions...

How to troubleshoot a SD-WAN Remote licensing issue?

This article was created to know how to troubleshoot the connection between a SD-WAN appliance and a remote licensing server...

Unable to manage PVS farm 'Server connection timeout’ error.

Unable to manage PVS farm, we get ‘Server connection timeout’ error...

Error "No Apps available at this time" on workspace for iOS app after upgrading to ADC 13.0 build 52.24

After upgrading ADC to version 13.0 build 52.24 iOS Workspace App misbehaving by presenting a longer form against usual and error "No Apps available at this time"on login...

Time synchronization issues on Windows VMs with the 9.x Citrix VM Tools

On Windows VMs with the xeniface 9.0.0.11 or 9.1.0.4 driver installed, the VM time can become unsynchronized when the time set by the Citrix VM Tools conflicts with the Windows VM's own time synchronization for example, using Active Directory or NTP...

Workspace App for Mac 20.02 - Installation fails on Mac Devices with no internet connectivity

Workspace App for Mac 20.02 will fail to install on Mac devices with no internet connectivity...

Support Process for DVD Burning related issues

Network latency and bandwidth can affect user experience and USB device operation when using generic USB redirection for some types of USB devices. Operations that are highly data driven such as for archival devices can be problematic due to multiple factors that lay outside the realm of user...

SmartCard device is disconnected from ICA after 60s .Users smart card connection is timed out while renewing the certificates on Smart card

When users are using SmartCard device to Launch Desktop or Application, the have noticed that after logging to ICA session Citrix Virtual Apps & desktops version 7.15 CU2 LTSR on Windows Server 2016 all user's certificates checked with special application. If a certificate is not valid/expired,...

"Unable to access the Virtual machines configuration: Unable to access file"

Unable to create machines using XenDesktop Setup wizard and observe error: '0 device created, 1 failed '. Detailed error: "Unable to access the Virtual machines configuration: Unable to access file "...

Citrix Receiver Error: "Check network connections" When iPad Goes into Sleep Mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After unlocking the iPad the Citrix Receiver Shows the following message: Connection not possible...

Citrix Director displays multiple Hypervisor health alerts

Background Citrix Director displays alerts on the dashboard and other high level views to monitor infrastructure. Alerts from various hypervisors including XenServer and vSphere, help monitor the hypervisor parameters and states. Starting with CVAD 2411, Citrix Director introduces bulk dismissal ...

Applications Launched from Within Published Desktop Disconnects

When a user insidea published desktop startsa published application, disconnection occurs...

Microsoft Word fails to launch as a published app with Error: "Word could not create the work file. Check the temp environment variable"

Microsoft Word fails to launch as a published app. Error: "Word could not create the work file. Check the temp environment variable". But Microsoft Word launches properly within a published Desktop session...

Secure Hub 10.5 : Enrollment fails with error : "Can't enroll device- WorxHome cannot enroll device because it failed to establish a secure connection with server"

Using an older Secure Hub version confirmed on 10.5, 10.6.0, enrollment fails right after enrollment URL without being able to get to authentication screen with the following: Logs will show the following: 05-03 12:12:29.406 10851 10869 D "SecureHub": "DETAIL...

How to find Hostnames and Host ID to allocate / Modify licenses

To find Hostname / Host ID Mac Address to allocate / Modify License...

How to Change the Date, Time and Time Zone in CloudBridge

This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...

Error: "Error getting status - Cannot find license file"

When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed: “Error getting status: Cannot find license file:” The preceding error message appears even after setting the location of the license...

Ubuntu 18.04.2 VMs can fail to boot on Citrix Hypervisor (formerly XenServer)

When creating an Ubuntu 18.04.2 or18.04.3VM or updating an existing VM to Ubuntu 18.04.2 or 18.04.3, your VM can fail to boot. The console shows the boot sequence hung at the point "Starting Tool to automatically collect and submit kernel crash signatures..." If you switch the console to shell mo...

SavedListOfDDCsSids.xml furnishing SIDs of old controllers for VDA registration

Old controller names in the Events for Broker Agent Service while making registration calls...

Errors testing new connector to CHv 8 - "Connection Error: A failure occurred connecting to Citrix Hypervisor. Error = write EPROTO 140247625111360:error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol"

When i try to configure a connector for this server on Citrix Hypervisor 8, if we check "Use Secured Communications", we get the error "Failed to connect to the server at ...". If we uncheck "Use Secured Communications" and "Ignore Certificate Errors", we can configure the connector. In the file...

PVS 1906: Unable to boot target device from BDM ISO. Getting "No Disk found to boot"

Target device was getting the IP address When target device was trying to stream it was failing with error "No Disk found to boot"...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

How to select by default Apps instead of Favorites tab on RfWebUI Theme

Unified Gateway ICA Proxy set to NO without Storefront will land on the Favorites page. Default: Goal:...

You receive an error: "No tenant identifying information found in either the request or implied by any provided credentials" when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour. Without Secure Hub installed using Intune MAM only, then no problems are seen. When Secure Hub is installed and enrolled for MDM with...

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643 These lines appear in the logs. 09:11:45.4298 : XenDesktopSetup:Starting synchronous process...

Cryptographic Update in Citrix Workspace App for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Objective This feature is an important change to the secure communication protocol. Cipher suites wi...

Error Code 42B when using Citrix Gateway Native OTP authentication in Citrix Workspace app for Android upgrade

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error message appears even after upgrading to the latest version of Citrix Workspace...

How to Set up App Lock Policy (Blacklisted Apps) Using XenMobile Device Manager

This article explains how to restrict applications using XenMobile Device Manager. You can create a policy in XenMobile to define a list of apps that are allowed to run on a device, or a list of apps that are blocked from running on a device. Please refer to Citrix documentation: Tuning XenMobile...

Workspace App for Android - RSA software token import errors

Unable to import RSA Soft Token file in Workspace App for Android receiving error message: "Token import failed" or “Error code %1$X...

HTML5 receiver - Audio in high quality stops working when Skype for Business loads

The issue originates when a user logs in to a VDA, and in the background automatically launching Skype for Business. As soon as the application launches HDX Audio stops functioning. This only happens if the audio is set to "HIGH" on the VDA. When terminating Skype for Business and you reconnect t...