5325 matches found
How to Reset nsroot Password on NetScaler Console
Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...
No Data Recorded on NetScaler MAS Analytics
No data recorded on NetScaler MAS analytics...
NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler
NetScaler MAS does not send emails when traps are generated on NetScaler...
GEO Mapping Issues on NetScaler MAS
GEO mapping issues on Citrix ADM...
How to use NetScaler appliance to avoid Layer 7 DDoS attacks
This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...
How to troubleshoot the Citrix Provisioning Services server
Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...
PVS 7.15 - Unable to boot target devices due to TFTP timeout error
While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...
NAT with SD-WAN explained with Case study
Assistance required with NAT configuration...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A
Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...
Director showing error "Network unreachable. Check configuration, authentication, or service availability"
While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...
Error "Windows cannot verify the digital signature for this file referencing unirsd.sys
When trying to edit a layer or publish an image with any Elastic Layering option turned on basically, any operation where our filter drivers are involved, the machine will have a boot failure, referencing File: \Windows\system32\DRIVERS\unirsd.sys, Status: 0xc0000428, Info: Windows cannot verify...
AppLocker Occasionally Blocking Layered Software
Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...
App Layering: Published image to PVS prompts user to restart computer
Customer publishes an image to PVS. When the machine boots up, it prompts for a restart with a box like this: "You must restart your computer to apply these changes." This is telling you that a new device has been detected and the driver has been installed, but Windows must restart to properly...
Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...
NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing
NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...
XenMobile: How to Block apps on iOS device
How to Block already/going to be installed apps on iOS devices using restriction policy...
App Layering: System -> Settings and Configuration Page Hangs at "In Progress", Management Console Page Timesout 5 Minutes Later
When browsing in the App Layering Management Console web page to the System - Settings and Configuration page, a box saying "In Progress..." pops up in the middle of the HTTP Certificate Settings section, and the page never finishes populating. 5 minutes later, the entire management console web...
Workspace Control - Connect and Disconnect button in Receiver for Web are not visible
Consider the following scenario. You have enabled Workspace Control for Receiver for Webin your Xen Desktop environment. Additionally, you have enabled the setting to display Reconnect/Disconnect button for Receiver for Web asshown in the screenshot below: However, when user logs on toReceiver fo...
WEM Drive Restriction policy will not apply to End User session on WEM Agent
WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...
Troubleshooting NetScaler and NetScaler Gateway License Issues
Find the resolution based on the exact error message in the /var/log/license.log file. An Invalid Entry in /nsconfig/hosts An Invalid Entry in /nsconfig/rc.conf An Invalid Date in the System An Expired License A Corrupted License File An Invalid Entry in /nsconfig/hosts Error 1:33:22 lmgrd Unknow...
Configure Citrix Profile Management through WEM
Instruct engineers in how to configure citrix profile management through WEM...
Error 0x7B INACCESSIBLE_BOOT_DEVICE after installing PVS server on a Cisco UCS Server
After installing PVS Server software, or upgrading from a previous version, the first time the server reboots it will not be able to boot successfully anyomre. The server might present a Blue Screen with Error Code 0x7BINACCESSIBLEBOOTDEVICE...
WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."
When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...
WEM Database Upgrade Failure "CREATE DATABASE permission denied in database"
When attempting to create a new Database/update an existing database using the Database Creation Wizard, we receive the following error: The following error is is written to the WEM Database Management Utility Log: "CREATEDATABASE permission denied in database"...
Move WEM SQL database to a new SQL instance with/without SysAdmin permissions
Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...
'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists' App Layering/Unidesk 2.x: Desktop Task Fails
Desktop edit fails with 'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists'. Note, "A configuration error exists" could also apply to an inconsistent snapshot configuration on the VM, so see this KB article as well...
WEM : "No available configuration source detected, Local cache Not Found or not initialized!"
WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...
MAM Enrollment failing with Error Message"Request Failed"
You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...
Some WEMs Agent are failing to check in with WEM Broker
Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...
WEM Profile Settings are very delayed in applying to an end user session
WEM Profile Settings are very delayed in applying to an end user sessions...
XenMobile BitLocker Policy for Windows 10 Desktop/Tablet
XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...
How to generate the SecureHub device side logs
How to generate the SecureHub device-side logs and setup the correct debug level on them...
Cannot create Store service : An error occurred running the command: 'Install-DSStoreService2'
You might receive an error:An error occurred running the command: 'Install-DSStoreService2' when creating a new Store. Citrix Subscription store service fails to start intermittently...
How to configure fingerprint authentication on XenMobile
How To configure fingerprint authentication?...
Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...
MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.
This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...
How to obtain expiration date of the "Distribution Provisioning Profile (.MOBILEPROVISION)" file of an iOS (.iPA) application
What is the "Distribution Provisioning Profile .MOBILEPROVISION" File used by Apple Xcode, a software developmentIDEoften used for creating iPhone apps; contains a provisioning profile, which allows an app to be uploaded to a limited number of iPhones or iPads while it is still in development. Yo...
How to configure Applock device Policy on IOS
How to configure Applock device Policy on IOS...
Block Screen capture option in MDX policies for IOS devices
Question : Block Screen capture option is not available in SecureMail MDX policies for IOS devices. Answer : Block screen capture option is available only on Android and not on iOS. Any option which is not available under MDX policies is by default On. Hence the Screen capture/snapshots will be...
Citrix Provisioning Services Boot Process
This article explains Citrix PVS boot process in details...
Unable to Configure Citrix App Layering ELM PVS Connector
The App Layering Agent PVS Agent on the PVS server is registered with the App Layering ELM virtual appliance, and the PVS Server enumerates on the App Layering PVS connector screen. However,clicking "check credentials" an error is displayed stating that the ELM cannot use the credentials on the P...
Error Deleting an App layer due to a Template
Trying to delete unused version of Acrobat Pro 11 and i get error below that says it's being used in two temp plates. However looking at Layer Information says this app is used in one template and no desktops are using this version, version 1. Location:...
Storefront 3.11 - Need to remove the "Details" link for the published applications and desktops
How do I remove the "details" link for the published applications and desktop...
Slow Performance Issues on NetScaler SD-WAN 9.2.1.23
Reports of slow performance with high packet loss and calls intermittently disconnected through the NetScaler SD-WAN due to the following known issues: 1. Max number of new connections per source limitation 2. Encryption key reset issue...
NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers
Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...