WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...

Secure Web Error Connection has timed out reconnect to Secure Home to access work resources.

When Secure Web for iOSislaunched. We receivean error right away "Your connection has timed out. Please reconnect to Secure Hub to access work resources "Cancel, connect. If users clicks connect it redirects back to Secure Hub, prompts users to enter PIN/password. Then it redirects back to Secure...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

XenMobile Authentication Prompt Scenarios.

Question : What are the scenarios in XenMobile where users are prompted to authenticate. Answer :The scenarios change depending on these factors: Your MDX app policy and Client Property configuration in the XenMobile console settings. Whether the authentication occurs offline, or needs to be an...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

You can change the Elastic Layer repository in the registry without reimaging (4.x)

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SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...

NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...

DHCP Client Service will not start and shows "Access Denied" error

The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...

Studio shows license error with no detailed error message

Studio show license error red cross but no detailed error message...

Management GUI Unavailable After Software Upgrade

When attempting to login to the management interface the page is not displayed correctly and login is not possible. Symptoms can vary somewhat, but often rdx-related script errors are seen...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

SecureHub prompting for login even though timeout is correctly set or even while using non MDX apps

SecureHub keeps prompting to login randomly even though the timeouts are correctly set on XMS server...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

How To Add Additional Storage to an Existing SD-WAN Center VM

The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...

Allow Secure Mail to open links to iOS passbook (wallet)

Unable to connect to the Secure Mail iOS to iOS wallet...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

FAQ: Citrix ADC on Microsoft Azure

Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.

Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...

How to check Xenmobile Server Kernel version

How to check kernel Linux version for XenMobile server...

App Layering Recipe for Dropbox

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2.x - Increasing the User Layer size for a Persistent Desktop

C drive of a 2.x desktop is running low on space...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)

Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

App Layering/Unidesk: Debugging Layer Conflicts

You have identified a problem that occurs when all your layers are present, but does not occur when none of them are there, or only a minimum set are present. Regardless of the actual error, this suggests a conflict between individual layers...

App fail to install via Secure Hub on iOS device, error "Unable to download APP"

App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...

How to do Factory Reset on 410-SE

Factory Reset on 410-SE...

StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'. defaultDocument"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'...

Error: Secure Hub - Couldn't Load Store

There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...

"Authentication Failed! (401)" When Trying to Create or Edit a Connector

Unable to create or edit aconnector. When you try to select a Datacenter on a new Connector, or when the page attempts to render an existing Connector, you get this error:...

"XenDesktop Site is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity" While Promoting vDisk Version

The following error appears while trying to promote an updated version of a vDisk: "XenDesktop Site f0a65a14-f50b-403a-ba3b-77700c7829b7 is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity." The PVS Soap Server service runs as...

SecureMail: Configuring Multiple Mailboxes

The requirement is to configure personal mailbox and a shared mailbox on Secure Mail for Android and iOS...

Published Desktop not launching automatically via Netscaler

Desktop was not launching automatically via Netscaler. When tried internally, the desktop was launching automatically...

USB Devices prompting to connect on each session

USB devices prompting to connect on each session:...

How to sync exchange contacts with Local Contacts from secureMail

How to sync exchange contacts with Local Contacts from secureMail?...

Receiver 4.3 /4.4 When Client is Locked via Start Menu, User is Prompted with the Login Screen Twice

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.3 Desktop Lock + Private LC3579 When client is locked via Start Menu Lock, user is requir...

Huawei Android User cannot Launch Secure Mail on Home Screen

Partial Android user cannot launch Secure Mail on desktop, error "This app requires a newer version of Secure Hub.Please update Secure Hub to run this app": Besides, Secure Mail can be launched via Secure Hub...

How to Configure NetScaler MAS for readonly access via TACACS using Cisco ACS

Configure NetScaler MAS and Cisco ACS to provide readonly access to users for MAS...

High memory usage UPM

There is high memory usage of process userProfileManager.exe on all servers after upgrading to UPM 5.7...