5314 matches found
How to Change the Date, Time and Time Zone in CloudBridge
This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...
Error: "Error getting status - Cannot find license file"
When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed: “Error getting status: Cannot find license file:” The preceding error message appears even after setting the location of the license...
Take a screenshot of browser content when Browser Content Redirection is active
When Browser Content Redirection is active, pressing the Print Screen button or using Win+Shift+S to capture a screenshot will only capture the frame of the Internet Explorer or Chrome window. This is a limitation of the feature, as the screenshot will be captured within the session, but the BCR...
New Requirements for trusted certificates in iOS 13+/iOS 14+ and macOS 10.15.x/11.x
Apple has new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. Verify that all certificates follow the Apple requirements. For more details,review the following articles from Apple directly: https://support.apple.com/en-us/HT210176...
Ubuntu 18.04.2 VMs can fail to boot on Citrix Hypervisor (formerly XenServer)
When creating an Ubuntu 18.04.2 or18.04.3VM or updating an existing VM to Ubuntu 18.04.2 or 18.04.3, your VM can fail to boot. The console shows the boot sequence hung at the point "Starting Tool to automatically collect and submit kernel crash signatures..." If you switch the console to shell mo...
OS Layer Finalize fails with error "It looks like the packaging Machine has never been powered on".
While finalizing an OS layer edit in the App Layering appliance, you receive an error,"It looks like the packaging Machine has never been powered on." Can see the below error in ELM logs: 2019-11-01 09:53:36,890 ERROR 27 CpTaskResultMessag: Got Error type GlobalizedError. FailureReason: It looks...
Notice of Status Change Announcement for Version 12.1 of the Citrix ADM
Citrix Systems, Inc. announces an update to End of Maintenance and End of Life dates for version 12.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM product lifecycle model will change from 3...
SavedListOfDDCsSids.xml furnishing SIDs of old controllers for VDA registration
Old controller names in the Events for Broker Agent Service while making registration calls...
Configuring SAML Authentication from StoreFront to NetScaler
This article is to step through configuring SAML Authentication between StoreFront as the Service Provider SP and NetScaler as the Identity Provider IdP...
Errors testing new connector to CHv 8 - "Connection Error: A failure occurred connecting to Citrix Hypervisor. Error = write EPROTO 140247625111360:error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol"
When i try to configure a connector for this server on Citrix Hypervisor 8, if we check "Use Secured Communications", we get the error "Failed to connect to the server at ...". If we uncheck "Use Secured Communications" and "Ignore Certificate Errors", we can configure the connector. In the file...
"Certificate is not Trusted" on CWA 1910 for Mac and macOS Catalina
You have not chosen to trust "GlobalSign Root CA", the issuer of the server's security certificate...
How to select by default Apps instead of Favorites tab on RfWebUI Theme
Unified Gateway ICA Proxy set to NO without Storefront will land on the Favorites page. Default: Goal:...
When closing and re-opening Workspace on IOS, refreshing or launching apps causes failure.
After IOS has enumerated and/or launched apps through Storefront via Netscaler Gateway, and the Workspace app is closed but not logged out, when re-opening Workspace you get failure when refreshing apps or launching new ones. Error message seen if clicking an app after re-opening workspace -...
How to Set up App Lock Policy (Blacklisted Apps) Using XenMobile Device Manager
This article explains how to restrict applications using XenMobile Device Manager. You can create a policy in XenMobile to define a list of apps that are allowed to run on a device, or a list of apps that are blocked from running on a device. Please refer to Citrix documentation: Tuning XenMobile...
Upgrade cannot proceed because Maintenance Expiration Date of the license must be later than the patch Release Date
After attempting a software upgrade the following error is displayed:...
VDAs are not registering using a published image - Use GPO/GPP/Restricted Groups to add the proper accounts and services
VDAs are not appearing as registered, in Studio, no matter what is done to the image or the configuration of the VDA in the Platform Layer...
Customize NetScaler Gateway authentication page to match the modern appearance
This article provides information on customizing the on-premises Citrix Gateway authentication page to use a modern experience. This is recommended when the on-premises Citrix Gateway is used as the identity provider for Citrix Workspace, or when using StoreFront with the modern experience...
MAC Receiver/Workspace app sporadically closes
Customer's will start a published application or desktop and at random intervals the Viewer application will close with no errors or messages. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and ca...
Updates to Citrix Workspace app installer
Objective This update is applicable to Citrix Workspace app 1904 and above Citrix Workspace app installer starts certain processes during the installation of the software. Citrix Workspace app 1904 for Windows onwards certain changes have been made to the process handling in the installer. Althou...
Limitation of 256 characters only for TUNNEL_EXCLUDE_DOMAINS client property
When we try to add TUNNELEXCLUDEDOMAINS client property, it limits only for 256 characters. Due to which we cannot add extra domains apart from default ones. Default list:...
NetScaler MAS /var/ space being filled up by postgresql logs
The following SNMP Trap maybe received: MAS NC: High System Disk Usage This trap is sent when the Disk utilization goes high. System Disk Usage and Disk Usage High: 80% will show specific failure information: 80% Severity: MinorSNMPVersion = 2notify = .1.3.6.1.4.1.5951.7.1.2.35Node =...
Desktop Viewer crashes on startup for Workspace App for Mac 18.08 to 19.03 on MacOS Mojave 10.14.x
Viewer crash with Workspace app for Mac 18.12 and later and MacOS Mojave...
Error: "Unable to launch your application." When Launching Published Applications or Desktops Through Citrix Gateway
Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following error is displayed when launching published applications or desktops through CitrixGateway: "Unable to launch your application." If you directly connect to the StoreFront URL, then you are able to launch the published...
Workspace App for MacOS Session disconnects after plugging or unplugging second monitor
ICA Session disconnects The Store Session might disconnect as well. Citrix Viewer quit unexpectedly messages - Log entries indicating encoding termination in CDF traces: 10:27:20:45265,24408,25036,50,twencode,twencode.cpp,116,TwTerminateEncoder,1,Information,"TwTerminateEncoder","" vda-1.csv 3163...
NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 3000 WAN Optimization Edition
Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 3000-WO 4x1000-Base-SX WAN Optimization Edition. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates an...
Citrix Provisioning Console Error: 0x00000057 - Invalid Parameter
Citrix Provisioning does not support VHD based vDisks on 4K storage in any Citrix Provisioning product version. Microsoft's VHD file specification only supports a disk logical sector size of 512 bytes. A read/write access VHD on 4K disk will trigger read-modify-write emulation, which results in...
Workspace App for Windows - Your apps are not available at this time - Issue when installing Citrix Receiver in not elevated/per-user install mode
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The Organization is deploying Workspace App for Windows for the users. Some of these users have...
Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines.
Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines. As per the CDF logs uploaded, there found exceptions related to communication for Get-ProvTask execution. 261057,0,2019/03/18 13:19:16:45184,6716,2288,1,Xendesktop...
Workspace Web: Managing Folder Permissions
Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...
XenMobile: How to Block Apple App Store and iTunes Store using restriction Policy
This article details how to block installing any Apps and music from the Apple App Store and iTunes store, respectively, on the iOS...
How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy
This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large...
Password and token field in Receiver change after authenticating on Netscaler Gateway.
Password and token field in Receiver change their order after authenticating on NetScaler Gateway...
XMS : DEP Settings are not getting removed| Status - Pending Removal
While trying to remove the existing DEP config from the XMS sevrer console it stays on pending state: The connectivity is fine between the XMS server and the DEP portal, by this time we have already removed the another MDM configuration from the DEP portal as its not been used. It does not...
Additional Lifecycle Information for Citrix Workspace App for Windows
This article is a supplement to the Lifecycle Milestones for Citrix Workspace App and Citrix Receiver. It provides additional details for the listed versions of Citrix Receiver for Windows. Additional Lifecycle Information for Citrix Workspace App and Citrix Receiver for Windows Current Release...
Office Activation is broken in an App Layering vDisk in PVS if you version the disk or boot it in Private Mode
This article only applies to App Layering 29.1 and before. In 19.2, the mechanism for getting the correct license changes to make it happen in the ELM, before the image boots. So you no longer need to worry about versioning your published image vDisk when Office is installed. When you initially...
Best Practice: SFC(System File Checker) use in App Layering
Where to execute an sfc check? The best practice is to execute the SFC tool in the Gold Image, prior to creating your first OS Layer. This should ensure the future OS layers are free of Windows file corruption. When needed, a version can be removed and a new version created. Other options are, in...
XenApp7.15-Start menu is blank in ICA session, no icons are visible
...
Language Support for Citrix Products
Globalization Status of Citrix Products This web page details the language support for current versions of Citrix products. Legend --- EN| English| IT| Italian DE| German| NL| Dutch ES| Spanish International | PT-BR| Brazilian Portuguese FR| French| DA| Danish JA| Japanese| SV| Swedish ZH-CN|...
Citrix Receiver 4.12 - App Launching issues
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When the new app loads it appears to disconnect the existing running apps momentarily and bring all...
Citrix Provisioning Services Target Boot Up Fails with Error: "login request time out "
During device boot up, there will be an error "login request time out !"...
Notice of Change Announcement for Citrix ADC SDX 22100, SDX 22120, SDX 24100, and SDX 24150
Note: 22xxx/24xxx upgrade SKUs and 22xxx/24xxxZ upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 22040, MPX 22060, MPX 22080, MPX 22100, MPX 22120 MPX 24100, MPX 24150, SDX 22040, SD...
User logon gets stuck at " Please wait for the group policy Client" with UPM
When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...
Lifecycle Information for HDX RealTime Optimization Pack
The HDX RealTime Optimization Pack RTOP for Skype® for Business is a feature of Citrix Virtual Apps and Desktops formerly XenApp and XenDesktop, Advanced formerly Enterprise and Premium formerly Platinum editions. HDX RTOP provides optimized delivery of the Microsoft Skype for Business 2015, 2016...
SDWAN: NITRO API command to export configuration
How to export SDWAN configuration through NITRO API ? Please use the below command to export SDWAN configuration through NITRO API: NOTE: The configuration export NITRO API command is available only from 10.2 build. First login to SDWAN device through NITRO API using below command .Then Export th...
VUEMUIAgent not launching when login to Windows right away after getting Ctrl+Alt+Del
VUEMUIAgent not launching after login to user session right away after getting to Ctrl+Alt+Del. When waiting for about two minutes at Ctrl+Alt+Del without login, and then after the two minutes we login, then the VUEMUIAgent launches fine...
Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode.
Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode. Using Receiver chrome 2.3, NetScaler 10.1, StoreFront 3.5 and XenApp 6.5. Receiver for Chrome is unable to open applications in seamless window. Seamless window integration is working when using WI 5....
How to Return a License using My Account
This article describes how to return assigned licenses from the Licensing portal available in My Account. Background You can specify a new host ID type and host ID value to change the allocation of licenses from one license server to another license server...
Troubleshooting "Database streaming channel is broken between HA nodes" error on ADM HA pair
The issue started occurring after the upgrade. This issue is only applicable to ADM devices in HA on 12.1 and 13.0 versions...