How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

Failed to update listener certificate in XMS 10.6

While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Error "Set device encryption on device to use this app" on Android device

Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

Xenmobile Certificate based authentication--Unable to push VPN policy to iOS device.

Error : In the software inventory for the device we can see the error “Could not create mobilecofig ” Server logs 2017-02-24T10:35:05.236+0100 | | INFO | http-nio-10080-exec-72 | com.sparus.nps.apple.push.ApplePush | Installing profile /cfg/VPNtest on device 522. 2017-02-24T10:35:05.298+0100 |...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

XenMobile Authentication Prompt Scenarios.

Question : What are the scenarios in XenMobile where users are prompted to authenticate. Answer :The scenarios change depending on these factors: Your MDX app policy and Client Property configuration in the XenMobile console settings. Whether the authentication occurs offline, or needs to be an...

How to configure Applock device Policy on IOS

How to configure Applock device Policy on IOS...

Unable to access HDX apps from XenApp. Error "HdxSdkErrorDomain_Session error 8."

Unable to access the XA application. Error on the device : iPhone: "HdxSdkErrorDomainSession error 8." iPad: "The session launch ended; either the session was not visible to the user, or the ICA engine did not load properly"...

Block Screen capture option in MDX policies for IOS devices

Question : Block Screen capture option is not available in SecureMail MDX policies for IOS devices. Answer :​ Block screen capture option is available only on Android and not on iOS. Any option which is not available under MDX policies is by default On. Hence the Screen capture/snapshots will be...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Citrix ADC Logs Collection Guide

This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...

You can change the Elastic Layer repository in the registry without reimaging (4.x)

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NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...

Citrix Workspace app Horizontal scrolling and Zoom in/out with two fingers on touchpad does not work

When using Workspace App for windows Horizontal scrolling with two fingers on touchpad does not work in Citrix ICA application session...

Unable to connect to VPN The server met an error. Please try again or contact your administrator

"The server met an error. Please try again or contact your administrator"...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

How do I Integrate XenMobile and SkyCure

Skycure for Citrix XenMobile extends your organization’s mobile security with next-generationMobile Threat Defensecapabilities: proactively detect and automatically remediate known and unknown threats, vulnerabilities and active attacks across all mobile attack vectors. Integrate Skycure with...

Secure Mail for Windows unable to connect to the backend exchange server.

Secure Mail for WindowsPhone does not work when entering Credentials the App states "Access to your company network is not currently available" Android and iOS devices are working fine and are able to connect to Secure Mail. Direct native mail clients are accessible...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

Reciever 4.8 - Unable to open the Url -Only Http and Https Urls can be opened

when launching published content from receiver 4.6 onward versions, we get error :"Only Http and Https Urls can be opened"...

How to check Xenmobile Server Kernel version

How to check kernel Linux version for XenMobile server...

Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.

Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)

Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...

How to do Factory Reset on 410-SE

Factory Reset on 410-SE...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'. defaultDocument"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'...

Error: Secure Hub - Couldn't Load Store

There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...

PVS Streamed Desktops are Assigned the Same MAC Address

All desktops created by streamed VM setup wizard are assigned with the same MAC address...

How to sync exchange contacts with Local Contacts from secureMail

How to sync exchange contacts with Local Contacts from secureMail?...

FAQ: Limitation on calendar sync with Secure Mail?

Question: Do we have any limitation on calendar sync with Secure Mail? Answer: Secure Mail only syncs 6 months before and 12 months ahead events.It applies to both iOS and Android...

Gstreamer 1.x Support on Receiver for Linux (Rfl)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for Linux Rfl leveraged Gstreamer components to decode and play the data streams, which is ...

FAQ: XenMobile Derived Credentials

What are Derived Credentials? Derived credentials provide strong authentication for mobile devices. The credentials, derived from a smart card, reside in a mobile device instead of the card. The smart card is either a Personal Identity Verification PIV card or Common Access Card CAC. The derived...

High memory usage UPM

There is high memory usage of process userProfileManager.exe on all servers after upgrading to UPM 5.7...

Citrix Provisioning: How to update a vDisk – Versioning Method

How to update any vDisk using versions without any downtime...

Delivery Controller cannot contact vCenter server after certificate update on vCenter

Delivery Controller unable to contact the vCenter server aftercertificate update onthe vCenter server...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

Per App VPN with Citrix Endpoint Management and XenMobile

You can configure the per-app VPN feature to establish connection to internal resources in full VPN mode...

Allow access to Secure Hub.apk file for Samsung Knox enrollment

Entering the path to the Secure Hub.apk file is not working when trying to enroll in Samsung Knox...

How to Create Web Link for Specific Citrix Secure App in XenMobile Store

This article describes how to create web link for specific Citrix Secure App in XenMobile Store...

7.13 VDA install hangs installing prerequisites (App Layering)

VDA installation hangs at the prerequisite screen. Depending on your version of the VDA software, it should look similar to this:...

XenMobile not renewing Device Identify Cert automatically on iOS devices

The device identity certificates apple profile, apple mdm , ios agent that are pushed from the Xenmobile is valid from the date of enrollment for 2 years . The certificate shouldrenew automatically. However these three certificates are not renewed and hence the device becomes unamanaged and all...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

Windows 10 + Citrix Profile Management : Start Menu Unable to Retain Pinned Items and Becomes Unresponsive

After installing Win10 and Citrix Profile Management 5.x you may notice that the Start menu cannot retain pinned items after restart and sometimes it may not even launch...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...