5317 matches found
The Recent Apps in the Start Menu are Not Displayed by the Citrix Receiver
The recent apps in the start menu are not displayed by the Citrix Receiver. Only the recent apps from a local app or shortcuts from GPO’s are shown. The registry key values are saved but are not displayed. If the users have icons in the start menu from a second worker group, the keys are created ...
Space not freed up after force-canceling a task
When editing a layer or publishing an image, you see extra space consumed in the "Layering Service" Local Storage normally. You attempt to cancel the operation, but the task does not cancel. Eventually after 60 minutes the cancel operation gets to the Stalled state, allowing you to force-cancel t...
NetScaler SD-WAN Best Practices
Purpose and Scope The intention of this article is to provide the best practices when NetScaler SD-WAN solution is designed, planned, and executed in the your network. Network Infrastructure Design and Configuration Verifying ISP Link Health For new deployments, prior to SD-WAN deployment and/or...
SSO PassThrough is not working in Microsoft Edge Browser.
SSO Pass-through is not working in Microsoft Edge Browser...
Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port
Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...
Use of Microsoft Authenticator App to as 2-factor authentication for O365 access using XenMobile
Question - Can we use the Microsoft Authenticator app as a means of 2-factor authentication to secure access to XenMobile integrated O365 environment? Answer - Currently use of Microsoft Authenticator as a means to provide 2-factor authentication is only possible for O365 apps. The security featu...
Error: "500 Internal Server" when Clicking on 'Edit' for a Device on XenMobile
When selecting a device under Manage r Devices and clicking on Edit. Customer is receiving the Error: 500 Server Internal Error exid:16C0...
How to attach files in Secure Mail keeping the policy restricted
In Secure Mail/WorxMail versions 10.3.5 and later, Android users can't attach images directly from the Gallery app when the Inbound document exchange Open-in policy is set to Restricted. If you want to keep this policy set to Restricted but still allow users to add photos from the Gallery, follow...
Enterprise Applications are not Auto Updated
Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...
User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"
If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
SecureMail: Unable to send emails "You cannot send the mail"
Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...
"Incorrect username or password" on Secure Mail after Exchange Server upgrade to 2016 CU8
Since the exchange server was upgraded from Exchange 2016 to Exchange server 2016 CU8, users are facing 2 issues as below. 1. Existing users are unable to sync e-mail. 2. New users are unable to logon...
How to generate a complete crash dump file or a kernel crash dump file in vSphere by using an NMI from the ESX host
When you have a computer that is frozen but not crashing, you might need to have an analysis done on a DMP file produced while the machine is in its hung state. You may want to use the CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut to generate a crash dump file. This shortcut may be useful in...
"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10
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How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0
NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...
The XenMobile server is not sending the required intermediate certificate
Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...
Storefront ErrorCode=65150 : An SSL connection to the server couldn't be established because the server's certificate was not trusted.
When youopen Citrix Receiver inside the Desktop VDA ICA Session, youdon’t get the Login prompt even because youget an error while connecting to the Store which points to the NS LB VIP. You cansee errorCode=65150 : An SSL connection to the server couldn't be established because the server's...
Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS
Instances are in Red or Yellow state on NetScaler MAS...
How to use NetScaler appliance to avoid Layer 7 DDoS attacks
This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...
Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...
AppLayering 4.x - Unable to Publish Image to PVS - The operation timed out
When trying to publish an image in PVS, you will see the following error: 2017-11-15T16:04:11.104Z ERROR: pvs-connector/10307 on localhost.localdomain: reqNum=1663 c33700a0-ca47-11e7-af9c-83455e914109 - Operation 'pvs:UploadDiskOperation' has failed: Failed copying file to D:\xxxx\xxxxxxxxxx.vhd...
NAT with SD-WAN explained with Case study
Assistance required with NAT configuration...
Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
Error: "StoreFront MMC could not create the snap-in. The snap-in might not have been installed correctly"
StoreFront Management Console opens with the error message"MMC could not create the snap-in. The snap-in might not have been installed correctly"...
Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...
How to use tagged VLAN Network on management interface
This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...
AppLocker Occasionally Blocking Layered Software
Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...
Controlling Citrix Workspace app Refresh Time
Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...
How to log on using the Command Line Interface on NetScaler SD-WAN WANOP
This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...
How to Upgrade NetScaler SD-WAN WANOP Appliance from 7.x to 9.3.x Version
This article provide steps to upgrade NetScaler SD-WAN WANOP appliance from 7.x to 9.3.x version...
How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...
How to remove Android for Work v2 configuration
Remove Android For Work v2 configuration from XenMobile Admin Console...
Creation of Platform Layer fails with a time out error from Vsphere
During creation of Platform layer, Task fails and we get an error on the App layering console as "A timeout occurred waiting for a vsphere task to complete"...
Error while creating WEM database: "Database creation error!"
Database Creation Wizard produces the following error while creating a new WEM database: "Database creation error!". The Citrix WEM Database Management Utility Debug log file located in "C:\Program Files x86\Norskale\Norskale Infrastructure Services" reports the following error when attempting to...
MAM Enrollment failing with Error Message"Request Failed"
You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...
Some WEMs Agent are failing to check in with WEM Broker
Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...
WEM - Some Agents are not showing in WEM Console Agent List
Only one machine at a time within a particular group of WEM Agent machines is showing in the Agent list inside the WEM Administration Console. All machines in this group are receiving policies from WEM whether they appear in this list or not 1: Upon first enumerating the Agent List from inside th...
WEM : "No available configuration source detected, Local cache Not Found or not initialized!"
WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...
How to debug icon cannot be displayed in storefront webpage
This article describes how to debug the issue of icon not be displayed in storefront web page...
How to disable 'Delete account' option within Secure Hub
To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...
Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...
Secure Web Error Connection has timed out reconnect to Secure Home to access work resources.
When Secure Web for iOSislaunched. We receivean error right away "Your connection has timed out. Please reconnect to Secure Hub to access work resources "Cancel, connect. If users clicks connect it redirects back to Secure Hub, prompts users to enter PIN/password. Then it redirects back to Secure...
Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...
How to obtain expiration date of the "Distribution Provisioning Profile (.MOBILEPROVISION)" file of an iOS (.iPA) application
What is the "Distribution Provisioning Profile .MOBILEPROVISION" File used by Apple Xcode, a software developmentIDEoften used for creating iPhone apps; contains a provisioning profile, which allows an app to be uploaded to a limited number of iPhones or iPads while it is still in development. Yo...