Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5

Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...

How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

Understand Power Actions

When the user clicks on the Shutdown/Restart option within the VDI, you see error in VMware Console. Parameter: ShutdownDesktopsAfterUser $True Autoscale set to keep the machine on all the time i.e Autoscale set at 100%...

Migrating Citrix MCS Catalogs To New Storage

Storage migration for MCS machines...

Session window screen displays abnormal if windows size changes during session launch

Changing the screen size of the session window during the session startup process may cause problems with the screen display. If the screen size is larger than the session window, the screen displays a gray border. If the screen size is smaller than the session window, a truncated screen is...

How To Identify If SCSI Storage Repository Has Changed SCSI IDs

This article will help in identifying if the iSCSI/HBA Storage Repository SR has changed SCSI IDs and provide steps to repair it...

How To: Update time zone on NetScaler

Change the default time zone of the NetScaler...

XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs

After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...

document.domain deprecation on Chrome 115

Issue with HTTP response if the page is reliant on document.domain. Same-origin policy by setting document.domain is deprecated, and will be disabled by default...

Unable to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203

Getting an error "Attempt to perform the operation failed. The license in use by the connection is invalid" while trying to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203...

Fail to enumerate resource with "Cannot complete your request "error after configure SAML

Fail to enumerate resource with "Cannot complete your request "error after configure SAML All users have the same issue Issue happen after click "detect Workspace" on Storefront web...

NetScaler AAA sessions' explanation under "Reporting>Citrix Gateway>AAA>AAA sessions"

This guide provides an explanation of the "AAA sessions" section within the ADC Application Delivery Controller reporting, specifically under "Citrix Gateway."...

How to view all user active and terminated sessions in Gateway & HDX Insight

This Article describes how to view all users active and terminated sessionsin a single-pane visualization in Gateway & HDX Insight...

How to recognize NetScaler Gateway user login failure related logs

This article describe how toRecognize NetScaler Gateway User Login failure related logs...

Error "User not authorized for any operation" for ADM external LDAP users

External LDAP users can't login NetScaler ADM, receive error message:"User not authorized for any operation"...

WAN Latency and DC Latency show as "NA" in ADM HDX Insight

customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...

Application of HDX insight no data on ADM

Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...

How to export NetScaler files via FTP protocol

This article contains command sample in NetScaler to export some files via FTP protocol...

How to backup NetScaler appliance via Command Line or GUI interface

This article describes how to backup NetScaler appliance via command line or GUI interface...

"Connection Interrupted" error message will pop up when trigger disconnect from director or studio

• "Connection Interrupted"error message will pop up when admin user trigger disconnect from director or studio • If user directly click disconnect from toolbar or × ， issue won’t happen • Issue only happen for random users , not all users have this issue...

Prompt Error "Feature is not implemented" after Read-Only users login GUI

Read-only user login GUI and get an error "Feature is not implemented"...

Live migration within a pool that doesn't have shared storage by using the xe CLI

To migrate VMs between hosts that do not share storage storage live migration by using the xe CLI, not XenCenter...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

FAS - Logon error, one of the CAs is not trusted

FAS logon fails with an error "The username or password is incorrect". Events are logged on CA/FAS/VDA/Domain Controllers that one of the CAs is not trusted, usually after a CA Certificate is changed/renewed...

DNS monitor LAST RESPONSE "Failure - ICMP port unreachable"

DNS type monitor LAST RESPONSE displayed"Failure - ICMP port unreachable" like below:...

How to configure URL Transformation to transform part of URL Path

When accessinghttp://example.com/url1/xxxx, Netscalercan transform /url1/ to /url2/ and preserve other parts, then forward to backend server...

MEP down troubleshooting

MEP DOWN on the NetScaler...

SAML Metadata Import Errors when Federation Metadata XML file is larger than 64KB

The following messages are observed at the logs: Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903432 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903433 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903434...

Specific TCP and HTTP Counters on NetScaler.

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Test the communication between DDC and SQL with an .udl file

If you would like to test if the communication between DDC and SQL is working fine, outside Citrix, you can create an .udl file on desktop and try to access the SQL server using the required username and password. If the communication completes successfully, you can continue troubleshooting from...

VDA 1912 - Black Screen on Session Re-connection with NVidia P1000 GPU

The setup consists of NVIDIA P1000 GPU The initial connection works fine but re-connecting to the session user only sees a black screen The Remote PC setup does not utilize a monitor, however, if a monitor is connected then the issue does not occur...

WEM Service : Unable to connect to the Citrix WEM cloud connectors

Unable to refresh the cache of the WEM agent which uses proxy for Internet access Cache refresh is possible on the WEM agent with direct Internet access...

MS Teams Outlook Add-in missing

MS Teams is installed on the Master Image MS Teams Outlook Add-in is visible on the Master Image session MS Teams Outlook Add-in is missing on the MCS/PVS VDAs...

ADC License in Grace Despite Being Connected. Not moving from 720 hours

ADC is connected to the license server connected to ADM or ADM Agent but are in grace state. show ns licenseserver License Server: xxxx.cloud.com Port: 27000 Status: Connected Grace: Yes Grace Time Left: 720 --- Timer never goes below 720 Done...

How to check the version of FreeBSD on NetScaler

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Addressing the "Down" Status of Secondary ADM Database

After upgrading the firmware from ADM13.0-85.19 to ADM13.0-89.7, the customer encountered a problem where the status of the secondary ADM database is marked as "down."...

How to correct a VIP not replying after an IP conflict

IP conflict errors VIP not accessible VIP does not reply ping -In this specific scenario there is a host on the network that was statically assigned an IP that the ADC was using on a VIP...

Moving to RFwebUI from deprecated themes Default, Green Bubble, or X1

Show the information of deprecated themes Default, Green Bubble, or X1,...

Re-installation Session Recording Agent fails with Error 1920

Session Recording Agent installation failed with Error 1920, below events are logged on VDA Application Event log Event ID : 11920 with message Error 1920. Service 'Citrix Session Recording Agent' CitrixSmAudAgent failed to start. Verify that you have sufficient privileges to start system service...

How To: Force all users to access and authenticate at the NetScaler (ADC) Gateway.

To force all users to authenticate at the Gateway and not be able to log in directly to StoreFront...

How to verify hardware health status on NetScaler MPX

How to verify hardware health status on NetScaler MPX...

External Users Unable to Authenticate via Workspace App

External users unable to authenticate the workspace app after upgrading the firmware to 13.0 build 33.52 but they can login through the web browser. Error : While logging through the workspace by giving the credentials it will again loop back to the same login page by throwing an error : "Incorre...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 3

Package name: xms10.15.0.10327.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: July 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this...

Citrix Secure Access for Windows fails to allow traffic through VPN after an upgrade to 23.x.x.x

After a successful connection to the Citrix Secure Access CSA client in full tunnel, none of the traffic passes through the VPN. Access to the applications using an IP address or DNS over the tunnel is blocked. The issue is limited to domain-joined machines where the Intranet IP address is...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

Query to create a custom Smartcard FAS template

Request for instruction to modify FAS template or create a custom template with following configuration. Secure email Client authentication Smart card logon...

How to Verify Load Balancing Cookie Insert Persistence on NetScaler

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How To: Check ADC's built-in ADM agent reachability to ADM Service (Cloud)

Check ADC's built-in ADM agent reachability to ADM Service Cloud...

ADC LB VIP sending Reset with code 9872

1. Application was being accessed through the LB vServer and it was not loading 2.nstrace taken on the ADC showedRST flag:0x014 sent by VIP to the client in response to almost every GET request sent by the client. 3. ADC was sending RST with window size 9872 which means Websocket upgrade request...

Both NetScaler HA nodes in secondary state

Both HA nodes in secondary state...