"Unable to access the Virtual machines configuration: Unable to access file"

Unable to create machines using XenDesktop Setup wizard and observe error: '0 device created, 1 failed '. Detailed error: "Unable to access the Virtual machines configuration: Unable to access file "...

Citrix Director displays multiple Hypervisor health alerts

Background Citrix Director displays alerts on the dashboard and other high level views to monitor infrastructure. Alerts from various hypervisors including XenServer and vSphere, help monitor the hypervisor parameters and states. Starting with CVAD 2411, Citrix Director introduces bulk dismissal ...

LDAP Windows Update (ADV190023) and Impact to Citrix Virtual Apps and Desktop Components

Impact to Citrix Technology This update will not impact Citrix Virtual App and Desktop Windows components: The update anticipated for the second half of 2020 requires SSL/TLS encryption for communication occurring over 389 and 636 to prevent any PLAINTEXT communication over both ports. Virtual Ap...

Error: The CSS expiry date in your license does not support this product version

After upgrading XenDesktop, error can be seen in Studio: "The Customer Success Services CSS expiry date in your license does not support this product version. This product version is not supported by licenses that are available on the License Server and connections cannot be made. Renew Customer...

Secure Hub 10.5 : Enrollment fails with error : "Can't enroll device- WorxHome cannot enroll device because it failed to establish a secure connection with server"

Using an older Secure Hub version confirmed on 10.5, 10.6.0, enrollment fails right after enrollment URL without being able to get to authentication screen with the following: Logs will show the following: 05-03 12:12:29.406 10851 10869 D "SecureHub": "DETAIL...

Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops

Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...

How to Change the Date, Time and Time Zone in CloudBridge

This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...

How to remove a license file from the Citrix License Server Virtual Appliance

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Certificate chain no longer works correctly on Endpoint Management Server, devices fail to connect

You may notice that a certificate is soon to expire on Endpoint Management Server. After obtaining a new certificate, devices no longer connect. Inspecting the logs on the client show that there is now a certificate trust error, even though the new certificate is valid...

New Requirements for trusted certificates in iOS 13+/iOS 14+ and macOS 10.15.x/11.x

Apple has new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. Verify that all certificates follow the Apple requirements. For more details,review the following articles from Apple directly: https://support.apple.com/en-us/HT210176...

Unable to Autoupdate Workspace App for Mac 19.10/19.10.1 - Error: "An unexpected error occurred during installation"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to autoupdate Workspace App for Mac from 19.10/19.10.1 to 19.10.2 and above you will...

PVS 7.15: Unable to boot/restart target device from PVS

Nothing happens when weboot/restart target device from PVS console. Able to boot/restart machine from Studio...

Notice of Status Change Announcement for Version 12.1 of the Citrix ADM

Citrix Systems, Inc. announces an update to End of Maintenance and End of Life dates for version 12.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM product lifecycle model will change from 3...

Missing HOST SPN can cause workstation trust relationship error

User or admin is unable to login to a computer remotely using a domain account and sees this error: "The security database on the server does not have a computer account for this workstation trust relationship."...

You receive an error: "No tenant identifying information found in either the request or implied by any provided credentials" when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour. Without Secure Hub installed using Intune MAM only, then no problems are seen. When Secure Hub is installed and enrolled for MDM with...

BSOD WDF_VIOLATION - Unable to Boot Target Device After Promoting VDisk Version to Production

When booting a target device after promoting its vDisk from maintenance to production, it will bluescreen and stay on a BSOD/reboot loop, displaying the following screen:...

Intune Support for Windows Gateway Plugin

Configuring Intune for Windows Gateway Plugin on Microsoft Azure and on Windows PC. This is applicable toCitrix Gateway and Windows Gateway Plugin versions13.0.36.x and above or 12.1.51.x and above...

When closing and re-opening Workspace on IOS, refreshing or launching apps causes failure.

After IOS has enumerated and/or launched apps through Storefront via Netscaler Gateway, and the Workspace app is closed but not logged out, when re-opening Workspace you get failure when refreshing apps or launching new ones. Error message seen if clicking an app after re-opening workspace -...

HTML5 receiver - Audio in high quality stops working when Skype for Business loads

The issue originates when a user logs in to a VDA, and in the background automatically launching Skype for Business. As soon as the application launches HDX Audio stops functioning. This only happens if the audio is set to "HIGH" on the VDA. When terminating Skype for Business and you reconnect t...

Citrix SDWAN : Staging failing for all sites

All connected sites are going into failed state under change management after staging is initiated on the MCN : Also not able to download the staged package for any site using the Staged link in change management, as highlighted above...

Error: "Unable to launch your application." When Launching Published Applications or Desktops Through Citrix Gateway

Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following error is displayed when launching published applications or desktops through CitrixGateway: "Unable to launch your application." If you directly connect to the StoreFront URL, then you are able to launch the published...

How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large...

Citrix Endpoint Management TLS Version Deprecation

To improve the security of connections to Citrix Endpoint Management, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of March 15, 2019. NOTE: On-Prem CEM customers also can follow the same instructions on their MDM 443 and 8443 and MAM 443 Service or Service...

XMS : DEP Settings are not getting removed| Status - Pending Removal

While trying to remove the existing DEP config from the XMS sevrer console it stays on pending state:  The connectivity is fine between the XMS server and the DEP portal, by this time we have already removed the another MDM configuration from the DEP portal as its not been used.  It does not...

Citrix Hypervisor Cannot Boot VM - Inaccessible_boot_device

After booting the VM an "Inaccessible Boot Device" error appears. The error may also appear as "The boot selection failed because a required device is inaccessible". This may be a critical VM that needs to be restored fast...

Office Activation is broken in an App Layering vDisk in PVS if you version the disk or boot it in Private Mode

This article only applies to App Layering 29.1 and before. In 19.2, the mechanism for getting the correct license changes to make it happen in the ELM, before the image boots. So you no longer need to worry about versioning your published image vDisk when Office is installed. When you initially...

Default printer not auto-created on VDIs with WEM agent installed.

When configuring client printers auto-creation with Default printer policy enabled from XenDesktop Studio console, the default printer is not created in ICA session launched on machines with WEM agent installed...

KB4480976 causes issue with pagefile redirection on Windows 10 v1803 with PVS

After installing Microsoft updateKB4480976 on a provisioned Windows 10 v1803, 'Performance Options' popup may appear with no paging file set.This issue is not seen with other versions of Windows 10...

How to Load Balance Trivial File Transfer Protocol Servers

This article describes how to load balance a Trivial File Transfer Protocol TFTP server using Reverse Network Address Translation RNAT and Use Source IP USIP. TFTP is simple file transport protocol. It uses User Datagram Protocol UDP port 69 as a transport protocol and is typically implemented on...

Error: "An error occurred during refresh" when opening StoreFront console

An error occurred during refresh. System.InvalidOperationException: Sequence contains more than one element...

XenServer metadata restore failed "No valid Btrfs found on <metadata backup vdi path> Superblock bytenr is larger than device size <vm import command>

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How to redirect client to download Receiver client from Citrix.com

To redirect clients to download and/or upgrade from the Citrix.com site instead of from the StoreFront server...

"Cannot complete request" when logging on via NetScaler using dual factor authentication and SSON to StoreFront Server 3.14

After configuring a remote portal with StoreFront servers load balanced with NetScaler, a user authenticates and they get the error "Cannot complete your request". From the event Viewer logs of the StoreFront SF server: "An error occurred while using SSL configuration for endpoint 0.0.0.443. The...

Mouse clicks are no longer sent to a remote session after user has opened Receiver preferences dialog box

When a user has opened the Citrix Receiver preferences dialog box from the Desktop viewer toolbar, all further mouse clicks are ignored by Receiver until the session is disconnected and reconnected...

How to take support bundle from CLI on SDWAN

Take support bundle on SD-WAN using CLI and upload it to FTP server...

SDWAN: NITRO API command to export configuration

How to export SDWAN configuration through NITRO API ? Please use the below command to export SDWAN configuration through NITRO API: NOTE: The configuration export NITRO API command is available only from 10.2 build. First login to SDWAN device through NITRO API using below command .Then Export th...

The Citrix Profile Management service failed to start when PathToLogFile parameter is set to a remote machine

Citrix Profile Management is not operating on the VDA because the Citrix Profile Management service failed to start in a timely fashion. This occurs when the “Path to log file” Profile Management policy or PathToLogFile parameter has been set to a remote machine UNC path. The event logs may inclu...

XenMobile : How To Create an App Configuration Policy for iOS

How to implement an application configuration policy...

Troubleshooting "Database streaming channel is broken between HA nodes" error on ADM HA pair

The issue started occurring after the upgrade. This issue is only applicable to ADM devices in HA on 12.1 and 13.0 versions...

Target Device Error: "Store path not found"

Target Device Error: Store path not found...

Certificate Based Authentication on Gateway Insight

With Client Authentication enabled on an SSL virtual server, the NetScaler appliance asks for the Client Certificate during the SSL handshake. The appliance checks the certificate presented by the client for normal constraints, such as the issuer signature and expiration date. Here are some use...

MDX Wrapped Applications: Supported Frameworks

MDX Applications can crash when they are developed using unsupported Frameworks and Libraries...

WEM 4.6 Agents cannot communicate over External Trust

WEM Broker and WEM Agent are in different domains in different forests, A two-way External trust exists between these two domains. WEM Agents are unable to establish a connection to the WEM broker, they are not listed in the WEM console Administration Agents The WEM infrastructure debug log shows...

Citrix MAS -12.1-Unable to register Agent with ADM via Proxy server

You will see a following message in the logs. /var/log$ cat mpsboot.log | more ===================== Wed Oct 17 00:40:46 GMT 2018mps.sh:: start of mps boot process Wed Oct 17 00:40:46 GMT 2018mps.sh:: calling mpsstart.sh Wed Oct 17 00:40:46 GMT 2018mpsstart.sh:: start Wed Oct 17 00:40:46 GMT...

Not seeing non-addressable vservers on ADM Cloud

Not able to see any non-addressable with ip:0.0.0.0 vservers on the ADM...

Workspace Browser Compatibility

Workspace is accessible by any computer with a supported web browser and an Internet connection. In order to utilize all features and functions of Citrix Workspace, we recommend using a web browser listed in the Workspace system requirements. FAQ 1. I don't see my browser on this list... do you...

The wrong database version is being used. Found version: xx Expected version number: xx

PVS - 7.1 upgrade to 7.8 - The wrong database version is being used. Found version: xx Expected version number: xx...

Unable to remove store from StoreFront console

event 0: "An error occurred while running the command :'Remove-DSStore2' Cannot bind argument to the parameter 'VirtualPath' because it is an empty string...

XenMobile/Endpoint Management: Cloud Gear Icon returning "this page isn't working HTTP ERROR 400"

Description: error "this page isn't working HTTP ERROR 400" may be displayed when trying to access the Cloud XenMobile / Endpoint Management Client instance when customers go to their own xxxx.xm.cloud and then click on the Could Gear Icon from the green tool bar at the top Doing so, will...

Citrix Receiver for Web: Error "Cannot complete your request"

Error messages: "Cannot complete your request" on browser when accessing Store for web...