Getting "Request not supported" while launching a published Desktop with FAS enabled

Launching of a published desktop fails when StoreFront server is configured to use FAS. You will get an error "Request Not Supported ". The below error may be seen in Kerberos event logs on the VDA when attempting to launch. 0x10 - KDCERRPADATATYPENOSUPP: KDC has no support for padata type Kerber...

Error: "Logon failure: the user has not been granted the requested logon type at this computer."

Under certain circumstances, the Citrix WEM Agent log may show the following message: "Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Logon failure: the user has not been granted the requested logon type at this computer."...

Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...

Warning message on storefront console "There are no certificates associated with this storefront server."

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UPM Failing for account with error "The specified account does not exist."

Users not receiving a UPM profile when logging into application. When logging in UPM fails, within the UPM logs we only see the following logged :- 2016-08-25;14:11:45.659;INFORMATION;EXTRANET;x9027690;3;15276;CADUser::Init: Determined user and DNS domain name: ,...

Boot Signal fails while reboot and shutdown signal works properly

The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...

How to Configure Internal Beacon for Single FQDN on StoreFront

This article describes how to Configure Internal Beacon for Single FQDN on StoreFront. Background When you access any URL in Citrix Receiver, it tries to resolve both internal and external beacons. First it will resolve the internal beacon, followed by the external beacon, and then Citrix Receive...

Error :While Importing RSA Token from Secure Mail

When trying to import a token from Secure Mail into the RSA SecurID app that is outside of the XenMobile Secure App container, an error message is received...

Unable to enroll more than two devices per user to XenMobile Server

When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...

How to Troubleshoot Citrix ADC(NetScaler) Reporting Tab Related Issues

This article describes how to troubleshoot NetScaler Reporting tab related issues. An example scenario used in this article is when users go to Reporting tab on NetScaler and it does show any data or reports...

How to Verify the Maximum Transmission Unit For a Given Network Path

When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...

Attach a smart card reader and insert your smart card to log on

Failed to add store site on Citrix receiver with error "Attach a smart card reader and insert your smart card to log on". The customer did not enable smart card authentication method...

Provisioning Server 7.9 -- PVS Target Devices drop off network after login

Having logged into a PVS Target Device we see the Target Device disconnect from PVS Console. The Target Device then becomes unresponsive to pings and the machine hangs and sits in an unresponsive state...

Unable to Delete Differential Disks from LVM and ext3 Storages with Error Displayed on XenCenter

Unable to delete differential disks from Logical Volume Manager LVM or ext3 storages. The error message is displayed on XenCenter as "Vdidelete: EXCEPTION SR.SROSError, Failed to mark VDI hidden opterr=error 22 or attempt to mark VDI as hidden failed."...

MDX Apps Not Visible on Citrix Secure Hub

In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...

CVE-2016-9028 - Unauthorized Redirect flaw in Citrix NetScaler ADC could result in session hijack

Description of Problem An unauthorized redirect vulnerability has been identified in Citrix NetScaler ADC in the AAA-TM flow that could allow a remote attacker to obtain session cookies of a redirected AAA user. This vulnerability does not impact NetScaler Gateway. The following vulnerability has...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden

After configuring Client Certificate Authentication for XMS but the Client Certificate Request on the both the XMS and Issuing Server is returning a HTTP Response 403 Frobidden com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign CSR at...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

UPM 5.5 - You are logged in with a temporary profile

We see the following error in eventvwr : The Citrix Profile Management driver could not be loaded. Processing can not continue. The user will be given a temporary profile. Cause: The Citrix Profile Management Service on this computer could not connect to the driver while processing a user logon...

User Profile name changes from User Name to "My Documents" or "Documents"

Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...

Java Properties not Saved to the User Profile

Under certain circumstances Java properties might not save to the User Store on Logoff...

XenMobile 10 MDM SSL Offload Configuration

A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...

How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP

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How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS

NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...

Android devices cannot launch apps after updating VDA agent to version 7.11

After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...

Profiles Are Not Written Back to User Store on Logoff

Under certain circumstances User Profiles are not written back to the UPM User Store during log off...

Configuring Multi Language Keyboard Layout for the session in Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure Multi Language keyboard layout in Receiver for HTML5 and...

Database Creation Error: The login already has an account under a different user name

When running the New Database Creation Wizard on the Workspace Environment Management WEM Infrastructure Services server, the administrator encounters the following error: "Database Creation Error!" A database is partially created on the SQL server, without any tables. TheCitrix Workspace...

Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.

Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.

To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...

How to connect to ADFS 3.0 from NetScaler ADC load balancer?

Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...

X-Forwarded-For Header Insert

Use Case X-Forwarded-For header can be used to pass the Client IP information to the backend server. When HTTP request contains X-Forwarded-For header, the values will be replaced with single client IP address. If there is no X-Forwarded-For header, it will be added and assigned with the client I...

How to Use NetScaler SNIP for Authentication (AAA) Server Communication

This article describes how to use NetScaler SNIP for authentication server communication. Background Authentication server communication on NetScaler is by default done using the NetScaler IPNSIP. So, apart from it being used for management purposes, it is also used as a source IPfor LDAP, RADIUS...

How to Configure Smart Access Filters for Load Balancing Policies in XenApp 6.5

Configure Smart Access filters for load balancing policies in XenApp 6.5...

How Do I Monitor NetScaler MAS Resource Consumption?

This article describes how to monitor NetScaler MAS resource consumption. Background NetScaler Management and Analytics System is a single unified solution that helps administrators perform various tasks such as infrastructure management, application management, orchestration, and gives complete...

How to Limit One Session Per User on NetScaler Gateway?

This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...

Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used

Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...

BSOD Error: "STOP 0x0000007E CVhdMp.sys with Kaspersky antivirus

When booting from the Network, to run the Imaging Wizard or simply to boot from a vDisk, the following Blue Screen message is displayed: STOP 0x0000007E CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...

CVE-2016-7777 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow malicious user code within an HVM guest VM to read or modify the contents of certain registers belonging to other tasks within that same guest VM. This vulnerability affects all currently...

High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor

NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...

Unable to authenticate users to use WiFi using Cisco-ISE.

If you see the following error whilst testing the connectivity from CIsco-ISe to the XenMobile sever. "Connection failed: there is a problem with the server Certificates or ISE trust store."...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

How to add a pre-log in or post-log in message for users in an on-prem Storefront environment

With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...

StoreFront Site Connecting Through NetScaler Gateway Gets Stuck at "/cgi/setclient?wica" Page After Authentication

When accessing StoreFront site through NetScaler Gateway, StoreFront site gets stuck at "/cgi/setclient?wica" page after authentication...

VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...

Error: "An Error Occurred While Making The Requested Connection"

When starting XenDesktop from the Web Interface screen, the following error message might be displayed: “An error occurred while making the requested connection” Upon examining the broker logs, the following error message is displayed: “The Citrix Broker Service failed to validate a user's...

How to find the hotfix applied on XenServer ?

Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...

XenServer Host become responsive In Reboot/Shutdown

XenServer hangs on reboot with following message in serial logs Sending all processes the TERM signal... Sending all processes the KILL signal... Saving random seed: Syncing hardware clock to system time Turning off swap: Unmounting pipe file systems: Unmounting file systems: Please stand by whil...