UPM 5.5 - You are logged in with a temporary profile

We see the following error in eventvwr : The Citrix Profile Management driver could not be loaded. Processing can not continue. The user will be given a temporary profile. Cause: The Citrix Profile Management Service on this computer could not connect to the driver while processing a user logon...

Java Properties not Saved to the User Profile

Under certain circumstances Java properties might not save to the User Store on Logoff...

User Profile name changes from User Name to "My Documents" or "Documents"

Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...

XenMobile 10 MDM SSL Offload Configuration

A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...

How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP

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How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS

NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...

Android devices cannot launch apps after updating VDA agent to version 7.11

After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...

Profiles Are Not Written Back to User Store on Logoff

Under certain circumstances User Profiles are not written back to the UPM User Store during log off...

Database Creation Error: The login already has an account under a different user name

When running the New Database Creation Wizard on the Workspace Environment Management WEM Infrastructure Services server, the administrator encounters the following error: "Database Creation Error!" A database is partially created on the SQL server, without any tables. TheCitrix Workspace...

Configuring Multi Language Keyboard Layout for the session in Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure Multi Language keyboard layout in Receiver for HTML5 and...

Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.

Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...

How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.

To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...

How to connect to ADFS 3.0 from NetScaler ADC load balancer?

Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...

X-Forwarded-For Header Insert

Use Case X-Forwarded-For header can be used to pass the Client IP information to the backend server. When HTTP request contains X-Forwarded-For header, the values will be replaced with single client IP address. If there is no X-Forwarded-For header, it will be added and assigned with the client I...

How to Configure Smart Access Filters for Load Balancing Policies in XenApp 6.5

Configure Smart Access filters for load balancing policies in XenApp 6.5...

How to Use NetScaler SNIP for Authentication (AAA) Server Communication

This article describes how to use NetScaler SNIP for authentication server communication. Background Authentication server communication on NetScaler is by default done using the NetScaler IPNSIP. So, apart from it being used for management purposes, it is also used as a source IPfor LDAP, RADIUS...

How to Limit One Session Per User on NetScaler Gateway?

This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...

How Do I Monitor NetScaler MAS Resource Consumption?

This article describes how to monitor NetScaler MAS resource consumption. Background NetScaler Management and Analytics System is a single unified solution that helps administrators perform various tasks such as infrastructure management, application management, orchestration, and gives complete...

Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used

Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...

BSOD Error: "STOP 0x0000007E CVhdMp.sys with Kaspersky antivirus

When booting from the Network, to run the Imaging Wizard or simply to boot from a vDisk, the following Blue Screen message is displayed: STOP 0x0000007E CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...

CVE-2016-7777 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow malicious user code within an HVM guest VM to read or modify the contents of certain registers belonging to other tasks within that same guest VM. This vulnerability affects all currently...

High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor

NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...

Unable to authenticate users to use WiFi using Cisco-ISE.

If you see the following error whilst testing the connectivity from CIsco-ISe to the XenMobile sever. "Connection failed: there is a problem with the server Certificates or ISE trust store."...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

How to add a pre-log in or post-log in message for users in an on-prem Storefront environment

With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...

VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...

StoreFront Site Connecting Through NetScaler Gateway Gets Stuck at "/cgi/setclient?wica" Page After Authentication

When accessing StoreFront site through NetScaler Gateway, StoreFront site gets stuck at "/cgi/setclient?wica" page after authentication...

Error: "An Error Occurred While Making The Requested Connection"

When starting XenDesktop from the Web Interface screen, the following error message might be displayed: “An error occurred while making the requested connection” Upon examining the broker logs, the following error message is displayed: “The Citrix Broker Service failed to validate a user's...

Supported NFS protocols and how to identify which protocol is being used

Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...

How to find the hotfix applied on XenServer ?

Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...

XenServer Host become responsive In Reboot/Shutdown

XenServer hangs on reboot with following message in serial logs Sending all processes the TERM signal... Sending all processes the KILL signal... Saving random seed: Syncing hardware clock to system time Turning off swap: Unmounting pipe file systems: Unmounting file systems: Please stand by whil...

How to troubleshoot / Useful command around openVswitch in XenServer

This article provides information about ovs and command that can be used to troubleshoot ovs related issues...

How to create a raw VDI on XenServer ?

Sometimes when performance is important over other functionalities like snapshot fast clone which are provided by the VHD layer, we need to create raw VDI...

How to collect Logs for Citrix Workspace app for Linux?

This article describes the commands that can be run to collect informationand logs needed to troubleshoot Linux Receiver issues...

How to find the disk associated to a VM from XenServer CLI

While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...

How to Configure NetScaler Gateway Preauthentication EPA Scan for Antivirus and Firewall Check

This article describes how to configure NetScaler Gateway preauthentication EPA scan for antivirus and firewall check...

Citrix Gateway VPN Users are Unable to Resolve IPv4 DNS When ISP has IPv6 Enabled

Citrix Gateway VPN users are not able to resolve IPv4 DNS when their ISP has IPv6 enabled...

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web when traffic is tunneled through the NetScaler. This issue occurs when the MDX Policy is set for Secure Browse. If the preferred VPN mode on the app is set to FULL VPN TUNNEL, then the issue will not occur...

XNC: How to Block any Device which does not use SecureMail Agent

Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...

Generated troubleshooting for NFS related issues on XenServer

This article will give you guidelines for troubleshooting NFS SR related issues on XenServer...

Capturing a continuous network trace( tcpdump ) on XenServer without filling the dom0

In certain situation, we are not sure when will the issue be reproduced and need to keep the network capture running. If the capture is run directly, it may fill up the dom0 filesystem and can crash the XenServer Host...

SF Web Page inaccessible after changing Base URL

- Once the SF is configured, there might be a need to change the Base URL. However, the SF page becomes inaccessible and throws below error - You might also get "Cannot complete your request" on this page...

Error: Logical Volume mount/activate error when trying to plug the Local Storage

After a server crash, the Local storage is unplugged and when trying to plug it back it gives the following error xe pbd-plug uuid=xxxx-xxxxxx-xxxxx-xxxxxError code: SRBACKENDFAILURE52Error parameters: , Logical Volume mount/activate error opterr=FSCK failed on...

How to Verify Active Users or ICA Users on Citrix Gateway

This article describes how to verify Active Users or ICA User on Citrix Gateway...

pvcreate --restorefile fails "/dev/sdx device not found or ignored by filtering" in XenServer

When trying to restore the lvm metadata on a Physical volume from backup using the command pvcreate --restorefile, it is failing with the error /dev/sdx device not found...

XenMotion Compatibility Requirements

When migrating a VM with XenMotion or Storage XenMotion, the new VM host must meet the followingcompatibility requirements in order for the migration to proceed: • XenServer Tools must be installed on each VM that you wish to migrate. • The target host must have the same or a more recent version ...

How to take a XenServer toolstack (XAPI) database dump and view it

XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...