5325 matches found
Error :While Importing RSA Token from Secure Mail
When trying to import a token from Secure Mail into the RSA SecurID app that is outside of the XenMobile Secure App container, an error message is received...
Unable to enroll more than two devices per user to XenMobile Server
When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...
How to Troubleshoot Citrix ADC(NetScaler) Reporting Tab Related Issues
This article describes how to troubleshoot NetScaler Reporting tab related issues. An example scenario used in this article is when users go to Reporting tab on NetScaler and it does show any data or reports...
How to Verify the Maximum Transmission Unit For a Given Network Path
When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...
Attach a smart card reader and insert your smart card to log on
Failed to add store site on Citrix receiver with error "Attach a smart card reader and insert your smart card to log on". The customer did not enable smart card authentication method...
Provisioning Server 7.9 -- PVS Target Devices drop off network after login
Having logged into a PVS Target Device we see the Target Device disconnect from PVS Console. The Target Device then becomes unresponsive to pings and the machine hangs and sits in an unresponsive state...
Unable to Delete Differential Disks from LVM and ext3 Storages with Error Displayed on XenCenter
Unable to delete differential disks from Logical Volume Manager LVM or ext3 storages. The error message is displayed on XenCenter as "Vdidelete: EXCEPTION SR.SROSError, Failed to mark VDI hidden opterr=error 22 or attempt to mark VDI as hidden failed."...
MDX Apps Not Visible on Citrix Secure Hub
In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...
CVE-2016-9028 - Unauthorized Redirect flaw in Citrix NetScaler ADC could result in session hijack
Description of Problem An unauthorized redirect vulnerability has been identified in Citrix NetScaler ADC in the AAA-TM flow that could allow a remote attacker to obtain session cookies of a redirected AAA user. This vulnerability does not impact NetScaler Gateway. The following vulnerability has...
UPM 5.5 - You are logged in with a temporary profile
We see the following error in eventvwr : The Citrix Profile Management driver could not be loaded. Processing can not continue. The user will be given a temporary profile. Cause: The Citrix Profile Management Service on this computer could not connect to the driver while processing a user logon...
Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden
After configuring Client Certificate Authentication for XMS but the Client Certificate Request on the both the XMS and Issuing Server is returning a HTTP Response 403 Frobidden com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign CSR at...
How to Safely Remove Android Traybar Icon in XenMobile
This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...
Java Properties not Saved to the User Profile
Under certain circumstances Java properties might not save to the User Store on Logoff...
User Profile name changes from User Name to "My Documents" or "Documents"
Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...
How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP
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How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS
NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...
XenMobile 10 MDM SSL Offload Configuration
A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...
Android devices cannot launch apps after updating VDA agent to version 7.11
After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...
Profiles Are Not Written Back to User Store on Logoff
Under certain circumstances User Profiles are not written back to the UPM User Store during log off...
Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.
Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...
How To Configure Single Sign-on for Receiver for ChromeOS
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...
Configuring Multi Language Keyboard Layout for the session in Receiver for HTML5 and Receiver for Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure Multi Language keyboard layout in Receiver for HTML5 and...
Database Creation Error: The login already has an account under a different user name
When running the New Database Creation Wizard on the Workspace Environment Management WEM Infrastructure Services server, the administrator encounters the following error: "Database Creation Error!" A database is partially created on the SQL server, without any tables. TheCitrix Workspace...
Microsoft Excel 2010 crashes when Profile Management is enabled
When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...
How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.
To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...
How to Configure Smart Access Filters for Load Balancing Policies in XenApp 6.5
Configure Smart Access filters for load balancing policies in XenApp 6.5...
X-Forwarded-For Header Insert
Use Case X-Forwarded-For header can be used to pass the Client IP information to the backend server. When HTTP request contains X-Forwarded-For header, the values will be replaced with single client IP address. If there is no X-Forwarded-For header, it will be added and assigned with the client I...
How to Use NetScaler SNIP for Authentication (AAA) Server Communication
This article describes how to use NetScaler SNIP for authentication server communication. Background Authentication server communication on NetScaler is by default done using the NetScaler IPNSIP. So, apart from it being used for management purposes, it is also used as a source IPfor LDAP, RADIUS...
How to connect to ADFS 3.0 from NetScaler ADC load balancer?
Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...
How Do I Monitor NetScaler MAS Resource Consumption?
This article describes how to monitor NetScaler MAS resource consumption. Background NetScaler Management and Analytics System is a single unified solution that helps administrators perform various tasks such as infrastructure management, application management, orchestration, and gives complete...
How to Limit One Session Per User on NetScaler Gateway?
This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...
Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used
Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...
BSOD Error: "STOP 0x0000007E CVhdMp.sys with Kaspersky antivirus
When booting from the Network, to run the Imaging Wizard or simply to boot from a vDisk, the following Blue Screen message is displayed: STOP 0x0000007E CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...
CVE-2016-7777 - Citrix XenServer Security Update
Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow malicious user code within an HVM guest VM to read or modify the contents of certain registers belonging to other tasks within that same guest VM. This vulnerability affects all currently...
High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor
NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...
Unable to authenticate users to use WiFi using Cisco-ISE.
If you see the following error whilst testing the connectivity from CIsco-ISe to the XenMobile sever. "Connection failed: there is a problem with the server Certificates or ISE trust store."...
StoreFront Site Connecting Through NetScaler Gateway Gets Stuck at "/cgi/setclient?wica" Page After Authentication
When accessing StoreFront site through NetScaler Gateway, StoreFront site gets stuck at "/cgi/setclient?wica" page after authentication...
VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive
The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...
Unable to Delete Device From XenMobile Console
Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...
How to add a pre-log in or post-log in message for users in an on-prem Storefront environment
With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...
Error: "An Error Occurred While Making The Requested Connection"
When starting XenDesktop from the Web Interface screen, the following error message might be displayed: “An error occurred while making the requested connection” Upon examining the broker logs, the following error message is displayed: “The Citrix Broker Service failed to validate a user's...
Supported NFS protocols and how to identify which protocol is being used
Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...
How to create a raw VDI on XenServer ?
Sometimes when performance is important over other functionalities like snapshot fast clone which are provided by the VHD layer, we need to create raw VDI...
How to find the hotfix applied on XenServer ?
Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...
How to troubleshoot / Useful command around openVswitch in XenServer
This article provides information about ovs and command that can be used to troubleshoot ovs related issues...
XenServer Host become responsive In Reboot/Shutdown
XenServer hangs on reboot with following message in serial logs Sending all processes the TERM signal... Sending all processes the KILL signal... Saving random seed: Syncing hardware clock to system time Turning off swap: Unmounting pipe file systems: Unmounting file systems: Please stand by whil...
How to Identify the devices representing VHD files from iostat output ?
When measuring i/o performance of a VM, it is necceary to understand the i/o happening at the vdi layer. This article will help in relating the devices in iostat output to corresponding VHD...
Upgrading to Ubuntu 14.04, RHEL 7 and CentOS 7 Guests
Customers who wish to upgrade existing Linux guests to versions which now operate in HVM mode that is, RHEL7, CentOS 7, and Ubuntu 14.04 should perform an in-guest upgrade. At this point, the upgraded Guest will only run in PV mode - which is not supported and has known issues. Customers should r...