Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

How to add Storefront to Server Group

Storefront 2.6 - Setting up second storefront to delivery controller...

PVS 7.6 CU1: Write cache getting filled up automatically.

Desktops are crashing once vdiskdiff.vhdx fills up...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

Error: "Cannot establish a connection to the database because the server cannot be found. Please..." on PVS console

Error when attempting to access the PVS console: "Cannot establish a connection to the database because the server cannot be found. Please check your database connection settings in the registry and the network path to your server...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

Message: "The desktop '*****' is temporarily unavailable due to planned maintenance" on XenDesktop

Unable to launch desktop. The following message is displayed: "The desktop '' is temporarily unavailable due to planned maintenance"...

How to reboot or shutdown NetScaler MAS using CLI

Citrix ADM, formerly NetScaler MAS There is an option on MAS GUI to reboot it but what is the equivalent CLI command for it. Do not use the REBOOT command as it is not a clean reboot and will need a Database recovery...

XenServer Pool Master is Unable to Boot with Error: "unexpected inconsistency; Run fsck Manually"

The following error is displayed when booting XenServer pool master: "Unexpected inconsistency; Run fsck Manually" The df -h command shows filesystem is read only...

Pinch and Zoom Does Not Function When Using Receiver on iPad

Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...

Error: The Citrix Broker Service failed to validate a user's credentials on an XML service

WhenDomain Pass-throughis configured, the following is seen in the event log for the StoreFront: Log Name:Application Source: Citrix Broker Service Date: 2/8/2017 7:31:58 AM Event ID: 2100 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: VDA name Description: The Citri...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

How to Migrate PVS created machines to another host

To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...

Provisioning Services 7.6 :vDisk Imaging using P2PVS

PVS 7.6 : Assistance with Imaging process...

User Cannot Connect To Anonymous Store Without Username And Password.

Issue: User cannot connect to anonymous storewithout username and password. Steps To Reproduce The Issue on Receiver 4.4 Create a Store for Unauthenticated users in StoreFront 3.0. Confirm that Advertised is set toNo for this store Install Receiver 4.4. Add the Store URL for the Unauthenticated...

Error: "Profile Installation Failed A Network Error Has Occurred" during XenMobile iOS Enrollment

XenMobile iOS enrollment getting error "Profile Installation Failed A network error has occurred" iOS console logs show: Xens-iPhone profiled148 : Error MC: URL request to https://mdmxms.domain.net:8443/zdm/scep/sp-078435ec-0aed-4ba0-bb3d-be665934be12?operation=GetCACert&message=APPLEPROFILE...

StreamProcess.exe is consuming high CPU spike on PVS Servers.

The Streamprocess.exe was consuming high CPU on the PVS servers. The Perfmon suggested sustained spike in Kernel mode and process dumps revealed that we were waiting for the Packet Send & Receive...

All Traffic Goes to One StoreFront Server When StoreFront is Load Balanced with NetScaler

User noticed that his StoreFront servers are not load balanced properly. They currently have configured 4 StoreFront servers which is part of a server group and service group on the NetScaler. The NetScaler load balancing method is set to Round Robin, however only one StoreFront server is receivi...

FAS Authentication fails with an error "The username or password is incorrect"

When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...

How to Enable Debug Logging on Workspace Environment Management Agent manually, if no connectivity to Broker exists

The Workstation Environment Management Agent and related service feature an optional debug level of logging.This additional level of logging is significantly more verbose than the standard logging levels and is disabled by default and only enabled to troubleshoot specific issues. Under normal...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

Receiver Crash: A Fatal Error Cccurred. Would You Like to Restart Citrix Receiver?

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver gives a fatal error intermittently to all users. Trying to uninstall/install Receiver produces...

How to Setup Time on XenServer Manually When There Is No NTP Server

This is a situation where you don't have an AD , DC ,DNS or an NTP server in the environment to point the servers for syncing time...

PVS fails to connect to database after sql server mirroring failover

SqlException on db open, number = 53, msg = A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections...

After upgrade to Provisioning Server 7.6 a vdisk does not stream to all PVS servers; Load balancing not working.

After upgrade to Provisioning Server 7.6 a vdisk does not stream to all PVS servers. Load balancing not is working...

Error "Cannot Connect to Server" when configuring receiver externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While configuring the receiver; We may get the error message still beacons are perfect to connect...

Upgrading to StoreFront 3.0.0.45 Fails with ExitCode 1603

Upgrading to StoreFront 3.0.0.45 fails with ExitCode 1603...

How to Export Contacts from Citrix Secure Mail to Mobile Devices

How to export contacts from Citrix Secure Mail to local contacts on mobile devices...

Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront

The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...

Increase RAM for XenServer VM's through Command Line Interface.

Increase RAM for XenServer VM's through Command Line Interface. If the RAM editing option is grayed out through XenCenter...

iOS DEP enrollment may fail when updating the trusted anchor certificates used to trust the SSL connection to the MDM server

After you enable iOS bulk enrollment, the upgrade of the trusted anchor certificates may cause the iOS DEP enrollment or re-enrollment failure. The issue may occur when you change from a self-signed certificate to a public certificate, purchase a certificate from a new provider, or move to an...

Storefront - generating event viewer warning - " The Receiver for Windows package file could not be found at the path"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Event viewer on storefront server is generating warning event ID 4 " The Receiver for Windows packag...

Error: "FullAdmin or MachineAdmin Permission Required" in XenDesktop Setup Wizard

XenDesktop setup wizard fails with permissions error. "XenDesktop FullAdmin or MachineAdmin permission required"...

vDisks not Synchronized Between the Local Stores of the Provisioning Service Servers.

vDisks are not synchronized properly between the local stores of both PVS servers. Replication Status shows vdisks files missing for some of the versions...

License Server Error: No Licenses Available for Specified Server Type

When the XenServer is attempted to be licensed you may come across error "The license-server did not issue a license for server "servername" because there were no license for the specified type available"...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

Any Write cache mode which involves the Target Device local HDD reverts to server side caching

When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...

How to Reset XMS Administrator Password in Microsoft SQL

This article describesHow to Reset XMS Administrator Password in Microsoft SQL...

Error: "An authentication request was made before establishing a web session"

When going through the NetScaler, the following error is seen in the Event Viewer: An authentication request was made before establishing a web session. This typically occurs when sticky load-balancing between client and StoreFront is misconfigured...

XenDesktop Setup Wizard fails on a Hyper-V Environment

The XenDesktop Setup Wizard might fail when creating Targets on a Hyper-V Environment under the following Scenarios: The vDisk is set to any kind of Write Cache that includes a Local Hard disk BDM Partition is selected as the Boot method for the Targets The XenDesktop Setup Wizard might present t...

Error: You Have not Chosen to Trust "Certificate Authority" from MAC Devices

SSL Trust issue on Mac...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

PVS 7.6: Updated Version not Seen in vDisk

After updating vdisk in private mode while booting the devices in standard mode any changes made on the previous version is not seen...

Citrix Director - Failure Reasons Troubleshooting Guide

Table of Contents Overview User Connection Failures Machine Failures Overview Citrix Director is a comprehensive monitoring and troubleshooting tool that integrates with XenApp and XenDesktop environments. The solution provides a single pane of glass for Citrix support and administrator teams to...