How to Enable Debug Logging on Workspace Environment Management Agent manually, if no connectivity to Broker exists

The Workstation Environment Management Agent and related service feature an optional debug level of logging.This additional level of logging is significantly more verbose than the standard logging levels and is disabled by default and only enabled to troubleshoot specific issues. Under normal...

All Traffic Goes to One StoreFront Server When StoreFront is Load Balanced with NetScaler

User noticed that his StoreFront servers are not load balanced properly. They currently have configured 4 StoreFront servers which is part of a server group and service group on the NetScaler. The NetScaler load balancing method is set to Round Robin, however only one StoreFront server is receivi...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

Receiver Crash: A Fatal Error Cccurred. Would You Like to Restart Citrix Receiver?

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver gives a fatal error intermittently to all users. Trying to uninstall/install Receiver produces...

How to Setup Time on XenServer Manually When There Is No NTP Server

This is a situation where you don't have an AD , DC ,DNS or an NTP server in the environment to point the servers for syncing time...

After upgrade to Provisioning Server 7.6 a vdisk does not stream to all PVS servers; Load balancing not working.

After upgrade to Provisioning Server 7.6 a vdisk does not stream to all PVS servers. Load balancing not is working...

PVS fails to connect to database after sql server mirroring failover

SqlException on db open, number = 53, msg = A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections...

Storefront - generating event viewer warning - " The Receiver for Windows package file could not be found at the path"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Event viewer on storefront server is generating warning event ID 4 " The Receiver for Windows packag...

Error "Cannot Connect to Server" when configuring receiver externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While configuring the receiver; We may get the error message still beacons are perfect to connect...

Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront

The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...

Upgrading to StoreFront 3.0.0.45 Fails with ExitCode 1603

Upgrading to StoreFront 3.0.0.45 fails with ExitCode 1603...

Increase RAM for XenServer VM's through Command Line Interface.

Increase RAM for XenServer VM's through Command Line Interface. If the RAM editing option is grayed out through XenCenter...

iOS DEP enrollment may fail when updating the trusted anchor certificates used to trust the SSL connection to the MDM server

After you enable iOS bulk enrollment, the upgrade of the trusted anchor certificates may cause the iOS DEP enrollment or re-enrollment failure. The issue may occur when you change from a self-signed certificate to a public certificate, purchase a certificate from a new provider, or move to an...

How to Export Contacts from Citrix Secure Mail to Mobile Devices

How to export contacts from Citrix Secure Mail to local contacts on mobile devices...

License Server Error: No Licenses Available for Specified Server Type

When the XenServer is attempted to be licensed you may come across error "The license-server did not issue a license for server "servername" because there were no license for the specified type available"...

Error: "FullAdmin or MachineAdmin Permission Required" in XenDesktop Setup Wizard

XenDesktop setup wizard fails with permissions error. "XenDesktop FullAdmin or MachineAdmin permission required"...

vDisks not Synchronized Between the Local Stores of the Provisioning Service Servers.

vDisks are not synchronized properly between the local stores of both PVS servers. Replication Status shows vdisks files missing for some of the versions...

Any Write cache mode which involves the Target Device local HDD reverts to server side caching

When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...

How to Reset XMS Administrator Password in Microsoft SQL

This article describesHow to Reset XMS Administrator Password in Microsoft SQL...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

Error: "An authentication request was made before establishing a web session"

When going through the NetScaler, the following error is seen in the Event Viewer: An authentication request was made before establishing a web session. This typically occurs when sticky load-balancing between client and StoreFront is misconfigured...

XenDesktop Setup Wizard fails on a Hyper-V Environment

The XenDesktop Setup Wizard might fail when creating Targets on a Hyper-V Environment under the following Scenarios: The vDisk is set to any kind of Write Cache that includes a Local Hard disk BDM Partition is selected as the Boot method for the Targets The XenDesktop Setup Wizard might present t...

Error: You Have not Chosen to Trust "Certificate Authority" from MAC Devices

SSL Trust issue on Mac...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

PVS 7.6: Updated Version not Seen in vDisk

After updating vdisk in private mode while booting the devices in standard mode any changes made on the previous version is not seen...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

Citrix Director - Failure Reasons Troubleshooting Guide

Table of Contents Overview User Connection Failures Machine Failures Overview Citrix Director is a comprehensive monitoring and troubleshooting tool that integrates with XenApp and XenDesktop environments. The solution provides a single pane of glass for Citrix support and administrator teams to...

Cloud Bridge: Upgrading Virtual WAN MCN from 8.1 to 9.0

An error occurred while transfer software to change management system. ret =-1, file = /tmp/CB-VW-PKG-9.0.1.31.UPG...

The following error occurred during an authentication attempt for user:domain.com\abc with realm: <unknown>

Getting error "Cannot complete your request" when accessing the website through Netscaler Gateway. Bypassing the Netscaler Gateway website works fine. Event ID:2 "The following error occurred during an authentication attempt for user:domain.com\abc with realm: "...

NetsCaler: Smart Card Authentication with EULA using nfactor

We need to do Smart Card Authentication on the NetScaler virtual server NetScaler Gateway or Load balancing and also we need the users to accept the End User License Agreement EULA before they could access the backend resource...

StoreFront Header Branding Logo Display shows distorted when zoom is applied to browser (chrome, IE, Edge, Firefox)

When a custom logo is applied to a StoreWeb in Storefront 3.x and zoom feature on browser is used, the logo will be cut off and will not be displayed properly. This behavior can be seen in multiple browser versions...

PVS 6.1 - Issues with MAK licensing activation....VAMT Tool will not launch

When try to activate a target device using MAK from the PVS console received: "The Volume Activation Management Tool cannot be found"...

"Attach a smart card reader and insert your smart card to log on" When no Smart Card Authentication Present

When using Citrix Receiver to connect to the NetScaler Gateway, StoreFront users get "Attach a smart card reader and insert your smart card to log on" however smart authentication is not configured...

How to Enable Logging on Receiver for Windows Using Registry Entries

This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...

Citrix Virtual Apps and Desktops - Black or Blue Screen connecting to Published resource

Users may notice that when launching a published application or a published desktop, the session gets stuck on a black screen or a blue screen...

Change "User Name" text at login page

In order to avoid confusion for users we need to change the text on the StoreFront webpage from "User Name" to "eID" in order to match nomenclature in use at our university...

SAML logons fail on replicated Storefront Server

SAML enabled logons via Storefront configured and working on one SF3.0 server. When trying to setup a second one and after joining it to the server group we get "cannot log on using smart card". If we uninstall SF from that server and reinstall and configure it manually do not add it to the serve...

StoreFront Upgrade Fails with Large Subscription Database

Note: This issue is not found in Storefront 3.11 and later versions. StoreFront upgrade fails with large subscription database. C:\Windows\Temp\StoreFront\CitrixMSI-CitrixStoreFront log points to following error: An error occurredcreating the snapshot: 'System.IO.IOException: The file is too long...

Error: "Error while changing IO Priority to High for Process" for Processes Related to Antivirus Software

The Windows Event Log on a machine running Workspace Environment Management may contain many events from the WEM Agent Service. These events all relate to processes for Antivirus software installed on the device...

How to Perform a Backup of License File of Legacy CloudBridge Platforms and VPX Appliances

This article describes how to perform a backup of the license file of legacy CloudBridge platforms and VPX appliances...

How to Configure NetScaler EPA Expression to Validate if "Windows Update" Date is Within Specific Time Period

This article describes how to configure NetScaler EPA expression to validate if "Windows Update" date of client machine is within a specific time period. Note : The NetScaler should be running version 11.1 as this feature is not present in builds prior to 11.1 builds...

NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine

When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...

NetScaler Gateway: Could not add account. Check your account settings and try again.

When accessing the Store externally we would get the error Could not add account. Check your account settings and try again. If we access the Storefront Base URL, we are able to enumerate the applications and desktops just fine...

Unable to Add/Upload an SSL Certificate/Key Pair to the CloudBridge: “Execution Error”

When configuring an SSL Profile the ssl certificate/key pair must be previously uploaded. The following error message is displayed when trying to upload the Certificate file extension .cer: Please correct any problems and resubmit your request Execution error...

XMS is unable to connect to DEP - Error: "Connection failed" when testing the connection

In the XMS console, inside iOS Bulk Enrollment DEP Configuration, when importing the Token file from the DEP Portal, the connectivity test is failing with error "Connection Failed". However, XMS connectivity tests are showing that XMS is able to reach Apple's websites, the ports are correctly...

XenMobile: Error during enrollment "could not connect to the server"

During the enrollment for IOS devices you receive the error "Could not connect to the server " during the installation of the Profiles. In the XMS Server debug logs we would see: "UserDeviceLimitExceededException"...

XenMobile Domain users unable to authenticate - LDAP response read timed out, timeout used

If domain users or admins are failing to authenticate to XenMobile, verify if the following error appears in the debug log 2016-04-05T10:25:50.128+0000 | 5EAF1FBBC192FC0D | WARN | http-nio-10080-exec-77 | com.sparus.nps.apple.security.AuthUtils | Forcing LDAP auth: cannot refresh user data:...

CVE-2016-9637 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow malicious privileged-mode code running within an HVM guest VM to compromise the host. This vulnerability affects all currently supported versions of Citrix XenServer up to and including Citrix...

Prerequisite Failure Error When Upgrading from StoreFront 2.6 to 3.0

Prerequisite failure error when upgrading from StoreFront 2.6 to 3.0: An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again...