How to restart toolstack on host from CLI, and does it have any effect on running jobs

How to restart toolstack on host from CLI, and does it have any effect on running jobs...

How to reset root password of NetScaler SDX

This article describes how to reset the root password of NetScaler SDX running on XenServer. Note: If you are a XenServer user, do not refer to this article. Instead, see the XenServer documentation. Background For the XenServer component of a NetScaler SDX, a lost root password can be overwritte...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Error: "AddOrRemoveSSONProvOrder: Could Not Open Key for Access" While Installing Receiver 14.4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "AddOrRemoveSSONProvOrder: Could not open key for access."...

Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.

When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...

Unable to add account in Receiver using SHA512 certificate

Unable to add account in Receiver using SHA512 certificate...

Prompt to "Upgrade Remaining Delivery Controllers" after XenDesktop/XenApp upgrade

After upgrading site to 7.6, the controller still says the upgrade is not complete. There is only one controller and it has been upgraded but it references another server License Server as needing to be upgraded...

Storefront 3.7 console displays Store as Internal Only

Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...

How to attach USB drive as a local Storage on XenServer

To attach a USB drive as a local storage on XenServer Host...

Single Sign on Support for Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Question The client wants to achieve authenticated access to XenApp/XenDesktop infrastructure via...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

Ovs-vswitchd daemon showing high CPU usage

XenServer 6.5 SP1 heavy IO traffic/ CPU utilization with open vswitch technology. Ovs-vswitchd daemon running on the XS was showing high CPU usage and performance tab shows heavy CPU usage...

UDAdmin.exe tool has been enhanced for better reporting and exporting of User Device License usage

Question: How to check license usage in Xendesktop/Xenapp with the enhanced UDAdmin.exe tool for reporting and monitoring? Answer: With License Server 11.14.0.1 Build 23101, some enhancements have been made to the UDAdmin command for better reporting of User Device License usage. The enhancements...

Troubleshooting Authentication Issue Through Netscaler when Using LDAP and RSA

Authentication fails when using Dual auth LDAP+RSA on NetScaler...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

CPU/Memory usage of some servers shows blank in XenCenter

CPU/Memory usage of some servers shows blank in XenCenter...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

How to configure Receiver to a Store that is not advertised

to demonstrate how to configure / connect to a Store when such store is not advertised...

Secure Hub could not connect to Store

Some users unable to open Store, getting error message Store could not connect...

XenServer 6.5 - VM IP configuration switches back to DHCP

XenServer 6.5 - VM IP configuration switches back to DHCP...

Storefront - Enable Return to Last Folder

Enable return to last folder...

Error: "Object with type VM vbd.hdb does not exist in xenopsd" during VM Migration

When trying to migrate virtual machine, it fails with following error Error: "Object with type VM vbd.hdb does not exist in xenopsd"...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

Citrix Print Manager Service or Microsoft Print Spooler Service Crashes or Hangs

The Citrix Print Manager service cpsvc.exe or Microsoft Print Spooler service spoolsv.exe crashes or hangs. Printers are not auto-created, the default printer is not set correctly in the session, print jobs fail to spool, and so on...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

How to Create a Custom SSH banner for Netscaler

NetScaler : How to create a custom SSH banner...

NetScaler: Error - "your apps are not available at this time" when login from Receiver

NetScaler: Error - "your apps are not available at this time" when login from Receiver. This occurs when going via the NetScaler gateway . Direct access to SF works fine, as well as browser access to gateway works fine...

How to change default view on storefront website.

When we access Storefront site, the page directly lands to Favorites tab. How to change it?...

Receiver for Android Connects to Default StoreFront WebUI

When adding account using Receiver for Android 3.9.1 and accessing StoreFront using NetScaler Gateway, setting defaults to StoreFront Web UI instead of showing list of apps in the Receiver app. It opens a webpage to sign into Receiver for Web. When changing type to XenApp Services or NetScaler...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

Storefront upgrade failing

-In the event viewer windows application logs we get "\CitrixStoreFront-x64.msi failed with error code 1603" -And in CitrixDeliveryServices logs we get " error in retrieving synchronization information " -Checked logs on SF and see that it was unable to stop "Citrix Subscription Store" service...

Unable to join two storefront servers in a server group - Not getting authorized.

Unable to join two storefront servers in a server group...

StoreFront 2.5 not loading apps

Storefront URL when logging in doesn't load any applications and just comes up after logging in with "Spinning wheel" Issue is fixed by rebooting the Storefront servers every time it happens. Also sometimes "Cannot complete you request" error comes after login...

Receiver for windows- Disable Remember password option

Receiver for windows 4.4 - Disable Remember password option...

Known Issue – 10.3.10 XenMobile Apps not appearing on Store in MAM only environments

The XenMobile Engineering Team has identified a known issue affecting only customers in MAM -only environments MDM-only and XME customers are not affected. When an iOS device enrolls in a MAM only environment, the iOS version is not being updated following iOS upgrades. This issue will appear...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 401 Unauthorized

After configuring Client Certificate Authentication for XMS but you cannot request a certificate from the Issuing Server java.lang.RuntimeException: Could not create mobileconfig PA Credentials at com.sparus.nps.iphone.mobileconfig.MobileConfig.toPListMobileConfig.java:574 at...

Could not sign CSR Caused by: java.io.IOException: Could not obtain certificate (template=XenmobileTest). Reason: The format of the specified domain name is invalid. 0x800704bc (WIN32: 1212)

After configuring Client Certificate Authentication for XMS but you do not see an issued certificate on the Issuing Server 2016-08-18T12:49:32.19+0200 | | ERROR | http-nio-10443-exec-8 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign C...

Unable-to-refresh-Storefront-Console

Event Viewer error: "An error occured during refresh. An error occured running the command: 'Get-DSWebReceiversSummary' Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured running the command: 'Get-DSWebReceiversSummary' ---...

Could not sign CSR Caused by: java.net.SocketTimeoutException: connect timed out

After configuring Client Certificate Authentication for XMS but you do not see a Client Certificate Request on the Issuing Server 2016-06-27T13:01:11.409+0000 | | ERROR | http-nio-10080-exec-1 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could no...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

Password settings in Web.Config file for PNAgent changes automatically when "Configure XenApp Services Support" Console is opened in Storefront Snapin.

You have modified web.config file manually or using EnablePnaForStore.ps1 for PNAgent site for the Password Options. When you open "Configure XenApp Services Support" Console and click OK on it, the settings change back...

How to take Pool Metadata backup on XenServer 8.2 CU1

What is Pool Metadata ? XenServer hosts use a database on each host to store metadata about VMs and associated resources such as storage and networking. When combined with storage repositories, this database forms the complete view of all VMs available across the pool. Therefore, it is important ...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Error: "1816 (0x718) ERROR_NOT_ENOUGH_QUOTA - Unknown error" when trying to join XenServer to a Domain

If you are trying to add a Resource pool to to a specific OU in Active Directory you will get theerror : "Could not enable external authentication: 1816 0x718 ERRORNOTENOUGHQUOTA - Unknown error"...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

Error: "Server Still Booting" and XenServer not exiting maintenance mode after unexpected shutdown

After an unexpected shutdown or restart, your XenServer host might experience of the following issues: Hostswith more than 100 days uptime and local storage attached when rebooted can't connect to the local storage. The host doesnot come out ofmaintenance mode. When you try to exit the server fro...

Update CItrix license server

Question :Can we update Citrix License Server virtual appliance Version 11.10.Current CLSVA version: 11.10.0 build 12002 require 256 MB memory space.Desired latest CLSVA version: 11.13.1 build 15100 require 512MB memory space. Answer :Upgrading Citrix License Server Virtual applianceCLSVA cannot ...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

How to Change Desktop Icon for All Delivery Groups

This document outlines how to change Desktop Icon for All Delivery Groups in XD 7.X using storefront 2.X or 3.X. Changes If you are publishing both XenApp desktops and XenDesktop desktops you may want to change the default Xendesktop Icon to Custom Icon. XenDesktop desktop has the default icon as...