How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...

How to customize file upload and download using Workspace app for HTML5 and Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. 1. Customize file upload to view uploaded files inside application File open/save dialogues. 2...

To install StoreFront using command prompt

To install StoreFront at a command prompt...

Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS

Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...

Unable To Create Machines Via Provisioning Services - Console Error: "pbm.fault.PBMFault.summary when attempting to create virtual machines"

While trying to create VMs via PVS, the following error is displayed:...

Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer

Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

How to Disable Power Management

To disable power management for a Delivery Group...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

Error while uninstalling PVS target device software : TargetDir entry was not found in registry

We see the following error on trying to uninstall target device software : TargetDir entry was not found in registry...

How to Troubleshoot Virtual Delivery Agent (VDA) Registration Issues

Cloud Admins: Run the Cloud Health Check InstructionsandInstallationSelect Cloud Health Check from the dropdown OnPrem Admins: Run the Citrix Scout Health Introduction to Citrix Scout After running the CHC or Scout depending on your environment begin troubleshooting common root causes: 1. Check V...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

Hide "All Apps" view from the "ALL" section in storefront website.

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Citrix Director Licensing Status shows "Cannot Retrieve the Data" After Upgrade

Citrix Director Licensing Status shows "Cannot Retrieve the Data"...

Loopback Options When Load Balancing StoreFront Server Group Using NetScaler

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

XenDesktop 7.8 and 7.9 - System Hangs on Telemetry Service

Customers report provisioned targets device running VDA 7.8, hang after system boot on screen "please wait" or "getting devices ready" VDA 7.8 or 7.9 is booted and hangs at one of below reported screens at console, never progressing further: "Please wait" spinning wheel, "Please wait while...

Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

Generate Security Keys warning on Storefront management console

Question:Is the warning to generate new security keys related to the Server certificate used for storefront base URL? Answer: No, this warning is not related to the server certificate used for storefront base URL. This indicates that the Self-Signed certificates generated by storefront are expire...

Recommended Settings and Best Practices for Generic Implementation of a NetScaler Appliance

Recommended Settings for a Generic Implementation of a NetScaler Appliance The following sections contain the recommended settings for a generic implementation of some features of a NetScaler appliance: Modes Features Global System Settings HTTP Parameters SNMP Alarms Network Interfaces General...

Reset the start count of MCS catalog after the catalog has already been created

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How to restart toolstack on host from CLI, and does it have any effect on running jobs

How to restart toolstack on host from CLI, and does it have any effect on running jobs...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Unable to add account in Receiver using SHA512 certificate

Unable to add account in Receiver using SHA512 certificate...

How to attach USB drive as a local Storage on XenServer

To attach a USB drive as a local storage on XenServer Host...

Prompt to "Upgrade Remaining Delivery Controllers" after XenDesktop/XenApp upgrade

After upgrading site to 7.6, the controller still says the upgrade is not complete. There is only one controller and it has been upgraded but it references another server License Server as needing to be upgraded...

How to reset root password of NetScaler SDX

This article describes how to reset the root password of NetScaler SDX running on XenServer. Note: If you are a XenServer user, do not refer to this article. Instead, see the XenServer documentation. Background For the XenServer component of a NetScaler SDX, a lost root password can be overwritte...

Error: "AddOrRemoveSSONProvOrder: Could Not Open Key for Access" While Installing Receiver 14.4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "AddOrRemoveSSONProvOrder: Could not open key for access."...

Storefront 3.7 console displays Store as Internal Only

Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...

Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.

When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...

Ovs-vswitchd daemon showing high CPU usage

XenServer 6.5 SP1 heavy IO traffic/ CPU utilization with open vswitch technology. Ovs-vswitchd daemon running on the XS was showing high CPU usage and performance tab shows heavy CPU usage...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

Single Sign on Support for Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Question The client wants to achieve authenticated access to XenApp/XenDesktop infrastructure via...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

UDAdmin.exe tool has been enhanced for better reporting and exporting of User Device License usage

Question: How to check license usage in Xendesktop/Xenapp with the enhanced UDAdmin.exe tool for reporting and monitoring? Answer: With License Server 11.14.0.1 Build 23101, some enhancements have been made to the UDAdmin command for better reporting of User Device License usage. The enhancements...

Troubleshooting Authentication Issue Through Netscaler when Using LDAP and RSA

Authentication fails when using Dual auth LDAP+RSA on NetScaler...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

CPU/Memory usage of some servers shows blank in XenCenter

CPU/Memory usage of some servers shows blank in XenCenter...

Secure Hub could not connect to Store

Some users unable to open Store, getting error message Store could not connect...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

How to configure Receiver to a Store that is not advertised

to demonstrate how to configure / connect to a Store when such store is not advertised...

XenServer 6.5 - VM IP configuration switches back to DHCP

XenServer 6.5 - VM IP configuration switches back to DHCP...

Error: "Object with type VM vbd.hdb does not exist in xenopsd" during VM Migration

When trying to migrate virtual machine, it fails with following error Error: "Object with type VM vbd.hdb does not exist in xenopsd"...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

Storefront - Enable Return to Last Folder

Enable return to last folder...

Citrix Print Manager Service or Microsoft Print Spooler Service Crashes or Hangs

The Citrix Print Manager service cpsvc.exe or Microsoft Print Spooler service spoolsv.exe crashes or hangs. Printers are not auto-created, the default printer is not set correctly in the session, print jobs fail to spool, and so on...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

NetScaler: Error - "your apps are not available at this time" when login from Receiver

NetScaler: Error - "your apps are not available at this time" when login from Receiver. This occurs when going via the NetScaler gateway . Direct access to SF works fine, as well as browser access to gateway works fine...

Receiver for Android Connects to Default StoreFront WebUI

When adding account using Receiver for Android 3.9.1 and accessing StoreFront using NetScaler Gateway, setting defaults to StoreFront Web UI instead of showing list of apps in the Receiver app. It opens a webpage to sign into Receiver for Web. When changing type to XenApp Services or NetScaler...