WAN Accelerator Port Configuration

This KB provides information for port configuration with the use of WAN accelerator...

Error: Credentials with id was not found

Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...

Error "One or more legacy replicas are detected in configuration remove them manually and try again" during upgrade to v7

Challenge During version 7.x Upgrade from 6.x, you receive the error "One or more legacy replicas are detected in configuration remove them manually and try again". Legacy Replicas are any replica created by Veeam Backup prior to version 6.x. Cause Legacy Created prior to Version 6 of Veeam Backu...

Installing Veeam Backup & Replication 6.5.0.144

Challenge You need to install Veeam Backup & Replication version 6.5.0.144. Solution To install Veeam Backup & Replication version 6.5.0.144, you must first install version 6.5.0.109 and then apply Patch 3. 1. Install the correct 32-bit or 64-bit version of Veeam Backup & Replication version...

How to Migrate Veeam ONE Deployment

Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...

Upgrading Legacy Veeam Backup Server

Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...

"License is not Installed" Error when adding license file to Veeam Backup

Challenge When you attempt to add a license in to Veeam Backup & Replication, you receive the following error: Cause This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete Solution You can confirm...

Animated Retention Policies/Modes

Objective To demonstrate Veeam Backup & Replication's different backup methods and their retention logic. Solution For information regarding Forward Incremental and Forever Forward Incremental , please see www.veeam.com/kb1932. For information regarding Reverse Incremental , please see...

0x80042327 or Error: VSSControl: -2147212505

Challenge You receive the following error on backup or replication processes during VSS guest processing: 0x80042327 or Error: VSSControl: -2147212505 Solution 0x80042327 translates to the VSS error "VSSEREBOOTREQUIRED". This error is reflecting that the system is pending reboot due to an...

Transient and Non-transient Errors When Using Guest Processing

Challenge You receive errors on backup or replication processes during VSS guest processing. Solution 0x800423F3 This error translates to the VSS error "VSSEWRITERERRORRETRYABLE" or "The writer experienced a transient error. If the backup process is retried, the error might not reoccur." This err...

Zlib decompression error: [-3] | Failed to decompress LZ4 block

Challenge A Backup Job or Restore fails with either of the following errors: Zlib decompression error: -3. or Failed to decompress LZ4 block: Cause When the software reads from a an existing restore point it performs error detection using Cyclic Redundancy Checks CRC to validate the data. The err...

Insufficient Storage for VSS Error "0x8004231F or Error: VSSControl: -2147467259"

Challenge The following error occurs during a task that utilizes the Microsoft VSS subsystem: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: Shadow copies commit. Code:...

Empty Folder(s) in Datastore after Replication job runs

Challenge When a replication job is ran, an empty folder is created in one of the datastores listed as the . Cause The cause of this behavior is Veeam getting pointed to write to one datastore, while the replica VM itself is on a different datastore. When the job is pointed to a different locatio...

Veeam Backup Temporary Snapshot

Challenge A snapshot named VEEAM BACKUP TEMPORARY SNAPSHOT is found on a VMware Virtual Machine. Cause As detailed in the Veeam Backup & Replication User Guide, a snapshot is created on a VM that is being processed by a Veeam job. This creation of this snapshot causes the VM's base disks to be in...

Drive Letters Missing From Backup Browser During Windows Guest File Level Restore

Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...

0x80042317 or Error: VSSControl: -2147212521

Challenge A task fails with the following error: Failed to prepare guest for hot backup. Error: VSSControl: -2147212521 Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name:...

Backup job reports Unfreeze Error (Over VIX)

Challenge Backup job returns an error: Unfreeze error over VIX: Backup job failed. Running vssadmin list writers command within the guest may result in: Non-Retryable error for Volume Shadow Copy Service VSS of the Microsoft Exchange Replication service Cause This issue is Microsoft-related and...

How to Collect Guest Processing Log Files

Purpose This article documents how to locate and gather guest-level log files associated with Application-Aware Processing or VM Guest OS File Indexing that occurs with Veeam Backup & Replication VM backup jobs. While investigating issues related to Guest Processing, additional logs must be...

Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

Connection forcibly closed by remote host

Challenge While a job is processing, a job may intermittently fail while sending data from the source proxy to the target proxy/repository server with: srv| ERR |Server session thread has failed. srv| |An existing connection was forcibly closed by the remote host Cause This is related to a...

0x8004230F or Error: VSSControl: -2147212529 (VSS_E_UNEXPECTED_PROVIDER_ERROR)

Challenge A job fails with the error: Failed to prepare guest for hot backup. Error: VSSControl: -2147212529 Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name: \?\Volume. Cannot add volume to the set of volumes...

Health Service (Monitoring Host) Handle Count has exceeded the threshold

Challenge The following alerts about handle counts on the collector server are raised: Health Service Monitoring Host Handle Count has exceeded the threshold Health Service Handle Count has exceeded the threshold Cause The monitors raising the mentioned alerts ensure that the "Process\Handle Coun...

0x80042316 or Error: VSSControl: -2147212522

Challenge A backup job using Application-Aware Processing fails with the errors: Failed to create snapshot. Error code -2147212522. 'Backup job failed. Error VSS error: VSSESNAPSHOTSETINPROGRESS. Code:0x80042316 Solution Error code: 0x80042316 and Error code -2147212522 both represent the VSS...

File Level restore of a Linux VM cannot be transferred to a Windows Network Share

Challenge After launching a File Level Restore other os of a Linux server, and trying to copy a file to a Windows hosted share, the copy fails with "Access Denied". Cause Due to file permissions in Linux, the files cannot be copied to a Windows hosted share. A Linux SMB share will work with the...

There is no FIB [summary.xml] in the specified restore point

Challenge During a job run or a restore, the following error occurs: There is no FIB summary.xml in the specified restore point. FIB in this error stands for F ile I n B ackup. Cause This error occurs when the file summary.xml is not found within the restore point. This may occur for several...

Add Standalone ESX(i) to Veeam

How to add a standalone VMware ESXi server to Veeam to perform backups from...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...

FastSCP ver. 3.0.3 is unable to connect to datastore in VMWare

The FastSCP software receives an error connecting to VMware version 5 and higher datastores...

Windows Native File Level Restore Total Amount of Disks Limit

Limitations of quantity of disks for Windows and Multi-OS file level restore...

How to Manually Repair a VMware Replica created by Veeam

The actions documented in this article should never be performed on a production virtual machine VM , as they intentionally lead to the VM losing data. That data loss is only acceptable with a Veeam replica, because the replica will be repaired and brought back up-to-date when the next replicatio...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Removing Stuck VMDK From the Veeam Proxy

Challenge A virtual machine VM processed with Veeam Backup & Replication VBR has a warning that consolidation is required, but consolidation attempts fail. or A VM that VBR processed is found to have one or more orphaned snapshots a snapshot that is attached to the VM but does not show up in the...

How to Create a Veeam Support Case

Phone Support To improve case handling, you must Open a Case via the portal before calling in. The phone system will ask for your case number and use advanced routing to connect you with the engineer handling your case or an appropriate product/feature specialized support engineer. Purpose This...

_VMware vCenter view is empty

Challenge VMware vCenter state view located in the Veeam for VMware\VMware vCenter folder is empty, though monitoring works fine, and Clusters, Hosts, VM's, etc. are populated in SCOM topology. Cause VMware vCenter in that view is monitored as Windows application inside the guest OS. Solution...

Veeam Explorer for SharePoint - Item Restore Fails Due to SQL Express Database Size Limitation

Challenge When performing a SharePoint item restore using Veeam Explore for Microsoft Sharepoint, the following error occurs: CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database or CREATE DATABASE or ALT...

Health Service dropped data

Challenge The following alerts can be seen in SCOM: Veeam Collector: Health Service dropped data Veeam Collector: Health Service workflows failed The settings of SCOM agent are correct please see KB1026, and clearing OpsMgr cache may help for a short amount of time. The OperationsManager log on...

Veeam Management Pack v6 Required Ports and Permissions

Solution Required Permissions Connection to Virtual Servers VI Object | Required Permissions ---|--- vCenter, ESXi Host | Read-Only1 Host.CIM.CIM Interaction2 Datastore.Browse Datastore3 Datastore.Configure Datastore3 Datastore Cluster.Browse Datastore Cluster3 1 Minimum required permission over...

Excluded VM Disk is Still Snapshotted

Article Applicability This article is Veeam Backup & Replication version agnostic as it relates to the behavior of snapshots and checkpoints within the hypervisor environment. Challenge Disks of a VM being backed up by Veeam Backup & Replication are snapshotted even though they were excluded from...

Installing Microsoft SQL Management Studio

Challenge Sometimes database edits are required to correct issues with Veeam ONE or Veeam Backup & Replication software. Cause Microsoft SQL Management Studio can be used to troubleshoot Veeam databases or install database hotfixes. Solution The latest release of SQL Server Management Studio is...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

How to Manually Seed a Replica

Purpose Under certain circumstances, the seeding function used by a Replication job may not function correctly. If this occurs, an alternate seeding method is to manually pre-create the replica from a backup and then use the mapping function of the Replication job to map to that restored VM...

No network data available for ESX(i) hosts

Challenge SCOM shows the following alert: VP510 No metrics obtained for ESX hosts, failed to process performance or configuration data for hosts Under SCOM Monitoring - Veeam for Vmware- vSphere Host- Performance views, performance counters for hosts actually exist and show all data except for th...

Attempt to launch Veeam Backup and Replication fails

Challenge An attempt to launch Veeam Backup & Replication fails with the message that Veeam Backup and Replication service is not running: The service can actually be seen as running: The following entries can be seen in VeeamShell.log: Timestamp Info ------- Started new session of Veeam Shell...

Veeam ONE Fails to Collect Performance Data from a Hyper-V Host

Challenge Veeam ONE fails to collect performance data from one or multiple Hyper-V hosts despite being able to collect infrastructure and topology data. This issue may occur with or without an alarm being triggered. When an alarm is triggered, it will display the message: Performance data...

Veeam VMware Collector service stops

Challenge Veeam VMware Collector service stops running regularly, the logs show that a stop call has been initiated. The vmspi.log contains the following entry: NOTFY Signal: shutting down: 0-LS LS Shutdown invoked. There are also "Info" events ID 7036 in the Windows System Event log with the...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

Release notes for Veeam MP Integration Management Pack update

Challenge Maintenance mode synchronization in System Center 2012 Operations Manager SP1 Importing the updated Veeam Integration MP will resolve the known issue related to maintenance mode synchronization in System Center 2012 Operations Manager SP1. When a vSphere host enters the maintenance mode...

Patch 3 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.5.0.106 / 6.5.0.109 / 6.5.0.128. This patch is cumulative and contains fixes from Pat...

Failed to register replica VM

Challenge When using vCenter 4.0 unable to perform replication if target host doesn't have the same vNetwork as source. Replica network re-mapping doesn't work either. Replication job fails to register replica VM with the following error: Failed to register VM, configFile 'Datastore01...

Number of Cores Incorrectly Detected - Server 2003/XP

Challenge When adding a Server 2003 or Windows XP machine to Veeam, the true number of cores is not detected properly. Instead Veeam Backup & Replication only detects the number of Sockets. Example: A virtual machine with Server 2003, having a configuration of 2 Sockets and 4 Cores, is added to...