1777 matches found
Virtual disk size is not a multiple of 1KB
Challenge Backup Copy job fails with the error: Error: Virtual disk size is not a multiple of 1KB. Copy Cause This most often occurs as a result of a P2V conversion. Solution Review the disk of the VM that failed and check for any disks which are not a whole number. This most often presents as a ...
Storage I/O Control (SIOC) and Veeam
Challenge Veeam will cause additional IOPS on the datastore of the source VM and a target VM, in a replication job potentially impacting other VMs in the same datastore. In some cases this may cause the performance of other neighboring VMs on the same datastore to decrease during this heavy I/O...
Hyper-V backup job fails to create shadow copy with default shadow storage limit
Challenge Backup or replication of a Hyper-V VM fails. In the Windows event logs on the Hyper-V host server, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...
Installation Fails with Patched Database
Article Applicability The issue documented on this KB is only relevant to Veeam Backup & Replication versions prior to v10. Starting with v10, a different error occurs for the same reason and is documented on KB4204. Challenge When installing Veeam Backup & Replication, selecting an existing...
Hyper-V VSS snapshot import delay
Challenge If you backup your VMs using Dell Equallogic hardware VSS provider in some cases datavhd/vhdx that we read from VSS snapshot could be inconsistent Cause During Hyper-V backup, we execute VSS API call DoSnapshotSet, as soon as it completes, we execute ImportSnapshot VSS API call, without...
Veeam ONE v7 R2 update
Challenge Release Notes for Veeam ONE v7 R2 update Cause Please confirm you are running version 7.0.0.876 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client. After upgrading, your build will be version 7.0.0.919. This update should be applied to...
Tape library and drives are shown as separate devices
Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...
Unexpected Latency Values Shown in Veeam MP
Challenge Veeam MP alerts about unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior...
Missing Data in SCOM Top Dashboards
Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...
Recommended hotfixes for Hyper-V servers
Below are the recommended hotfixes and patches for Microsoft Hyper-V Servers...
Unexpected Highest Latency Values Shown in Veeam ONE
Challenge Veeam ONE indicates unreasonably high values for highest latency on VMs see screenshot below: Cause The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative. Solution This is a known behavior o...
Backup Copy "Source backup file has different block size."
Challenge The issue described in this KB Article only occurs when a Backup Copy job is using the Periodic copy pruning mode. During consecutive Backup Copy intervals, the same machine or group of machines fails to be processed. The message "Initial copy did not complete, and will resume on the ne...
How to Collect Logs for Veeam Backup & Replication
Purpose This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance. Additional Logging Veeam Backup & Replication interoperates with other Veeam products. Please refer to the...
Veeam Backup & Replication event set for Kaseya
The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Monitoring Veeam Backup & Replication activity through Kaseya. Solution To monitor Veeam Backup & Replication please confirm you are running version 9.0. You can...
Release Information for Veeam Backup & Replication 7 R2 Update
More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 7.0 R2а update Cause Please confirm you are running version 7.0.0.690, 7.0.0.715 or 7.0.0.764 prior to installin...
IBM Tape Library Not Listed in Device Manager under “Medium Changers”
Challenge IBM System Storage Tape Library does not appear under the heading Medium Changers in the Device Manager, preventing it from working with Veeam Backup & Replication. Cause The issue occurs when the Library Mode is set to Sequential within the IBM System Storage Tape Library configuration...
vCenter Connection Failover Requirements for SCOM Action Account
Challenge Although everything is set up according to the vCenter Connection Failover manual, the script fails. As a result, the following event appears in the Operations Manager Event Log on Veeam Virtualizations Extension Server VES with id: 995. vCenterFailover.ps1 : Error: Cannot open...
WAN Accelerator Fails to Install
Challenge When creating a new WAN Accelerator or reconfiguring an existing WAN Accelerator, the installation of the WAN Accelerator package fails with the error: Error Installing package WAN Accelerator Error: Error 1920.Service Veeam WAN Accelerator Service VeeamWANSvc failed to start. Verify...
There Is Not Enough Space on the Disk
Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...
SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”
Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...
How to Change the Settings Related to Veeam Backup & Replication Log Files
Purpose This article documents how to change settings regarding where log files are stored, how large an individual log file may become, and how many generations of log files are retained. Solution Log Files Stored on the Veeam Backup Server The following registry values must be created on the...
Backup Copy job report shows inflated traffic saving in the notification email
Challenge After installing Patch 1 for Veeam v7, the enhanced Backup Copy job report shows inflated traffic saving in the notification email. Cause Traffic savings ratio is incorrectly calculated off total VM size, rather than the size of changed data. Solution Please download and apply the...
Release Information for Veeam Backup & Replication 7 Patch 1
More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...
Veeam ONE Tuning for Larger Environments
Purpose Veeam ONE dropping data due to slow database performance when monitoring 1K+ VMs. Cause For efficient use of Veeam ONE in environments with 1 000+ VMs it is recommended to make scalability adjustments. Solution For better scalability it is possible to change real-time data to 1 datapoint ...
Failed to start service VeeamDeploymentService on ServerCore installation
Challenge Adding a Hyper-V core server to Veeam fails. The following is present in logs: Timestamp Error Failed to start service 'VeeamDeploymentService'. Host: 'x.x.x.x'.. Timestamp Error Failed to start deployment service on the target host Timestamp Error --tr:Failed to install service...
Prevent Veeam from locking tape drives
Challenge Veeam periodically rescans the tape drives. This locks the drives and prevents other tape software from writing to them. Cause The refresh rate on the automatic rescan is too frequent if using third party tape backup software. Solution The registry keys below prevent Veeam Backup &...
Error "BlobCall: Undefined function id: 'xx' "
Challenge Log truncation or indexing for the guest fails with one of the following errors: Failed to inventory guest system: BlobCall: Undefined function id: '9' Unable to truncate transaction logs. Details: BlobCall: Undefined function id: '18' Failed to collect Oracle info BlobCall: Undefined...
Replication Job Failure - Error "A general system error occurred: @&!*@*@(msg.fileio.generic)"
Challenge A replication job fails to run and fails with the following error message reported: A general system error occurred: @&!@@msg.fileio.generic Cause This message is most often caused by the destination datastore being low on space. Solution To resolve: 1. Manually remove older...
Error installing BEM – System.IndexOutOfRangeException: Index was outside the bounds of the array
Challenge Cause As indicated by this line in the error message "VmEMSetup.Dialogs.VMEMDialogAddConfig.EnumSSLCertificates", there is an issue parsing certificates with an empty Subject field, and they will need to be removed. The offending certificates are not self-signed because they are generat...
Error: Username or password is incorrect when adding vCloud Director
Challenge Encountering issue "Error: Username or password is incorrect" when adding vCloud Director to Veeam Backup & Replication. Solution 1. Verify that the correct password is being utilized. 2. Ports, Permissions, or DNS issues can cause this failure: 1. Ensure connectivity between the Veeam...
WAN Accelerator Port Configuration
This KB provides information for port configuration with the use of WAN accelerator...
Unable to Upgrade Backup Enterprise Manager to version 7
Challenge Upgrading existing Backup Enterprise Manager fails. Cause Index was outside the bounds of the array. Solution In order to correct this issue, do the following: 1. Rather than running 'setup.exe', navigate to the 'EnterpriseManager' folder, and run 'BackupWeb.msi'. Typically:...
Error: Credentials with id was not found
Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...
Error "One or more legacy replicas are detected in configuration remove them manually and try again" during upgrade to v7
Challenge During version 7.x Upgrade from 6.x, you receive the error "One or more legacy replicas are detected in configuration remove them manually and try again". Legacy Replicas are any replica created by Veeam Backup prior to version 6.x. Cause Legacy Created prior to Version 6 of Veeam Backu...
Installing Veeam Backup & Replication 6.5.0.144
Challenge You need to install Veeam Backup & Replication version 6.5.0.144. Solution To install Veeam Backup & Replication version 6.5.0.144, you must first install version 6.5.0.109 and then apply Patch 3. 1. Install the correct 32-bit or 64-bit version of Veeam Backup & Replication version...
"License is not Installed" Error when adding license file to Veeam Backup
Challenge When you attempt to add a license in to Veeam Backup & Replication, you receive the following error: Cause This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete Solution You can confirm...
Upgrading Legacy Veeam Backup Server
Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...
How to Migrate Veeam ONE Deployment
Purpose This article documents the procedure for migrating Veeam ONE to a different machine. This can be useful if: The machine where Veeam ONE is currently installed runs an OS that is no longer supported by the version of Veeam ONE you plan to upgrade to. Your existing Veeam ONE deployment shar...
Animated Retention Policies/Modes
Objective To demonstrate Veeam Backup & Replication's different backup methods and their retention logic. Solution For information regarding Forward Incremental and Forever Forward Incremental , please see www.veeam.com/kb1932. For information regarding Reverse Incremental , please see...
0x80042327 or Error: VSSControl: -2147212505
Challenge You receive the following error on backup or replication processes during VSS guest processing: 0x80042327 or Error: VSSControl: -2147212505 Solution 0x80042327 translates to the VSS error "VSSEREBOOTREQUIRED". This error is reflecting that the system is pending reboot due to an...
Transient and Non-transient Errors When Using Guest Processing
Challenge You receive errors on backup or replication processes during VSS guest processing. Solution 0x800423F3 This error translates to the VSS error "VSSEWRITERERRORRETRYABLE" or "The writer experienced a transient error. If the backup process is retried, the error might not reoccur." This err...
Zlib decompression error: [-3] | Failed to decompress LZ4 block
Challenge A Backup Job or Restore fails with either of the following errors: Zlib decompression error: -3. or Failed to decompress LZ4 block: Cause When the software reads from a an existing restore point it performs error detection using Cyclic Redundancy Checks CRC to validate the data. The err...
Insufficient Storage for VSS Error "0x8004231F or Error: VSSControl: -2147467259"
Challenge The following error occurs during a task that utilizes the Microsoft VSS subsystem: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: Shadow copies commit. Code:...
Empty Folder(s) in Datastore after Replication job runs
Challenge When a replication job is ran, an empty folder is created in one of the datastores listed as the . Cause The cause of this behavior is Veeam getting pointed to write to one datastore, while the replica VM itself is on a different datastore. When the job is pointed to a different locatio...
Drive Letters Missing From Backup Browser During Windows Guest File Level Restore
Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...
0x80042317 or Error: VSSControl: -2147212521
Challenge A task fails with the following error: Failed to prepare guest for hot backup. Error: VSSControl: -2147212521 Backup job failed. Discovery phase failed. Cannot add volumes to the snapshot set. Cannot add a volume to the snapshot set. Volume name:...
Veeam Backup Temporary Snapshot
Challenge A snapshot named VEEAM BACKUP TEMPORARY SNAPSHOT is found on a VMware Virtual Machine. Cause As detailed in the Veeam Backup & Replication User Guide, a snapshot is created on a VM that is being processed by a Veeam job. This creation of this snapshot causes the VM's base disks to be in...
How to Locate and Collect VSS/VIX Log Files From Guest OS
Purpose This article documents how to locate and gather guest-level log files associated with Application-Aware Processing or VM Guest OS File Indexing. While investigating issues related to Guest Processing, additional logs must be collected from the Guest OS of the VM that is failing either tas...
Backup job reports Unfreeze Error (Over VIX)
Challenge Backup job returns an error: Unfreeze error over VIX: Backup job failed. Running vssadmin list writers command within the guest may result in: Non-Retryable error for Volume Shadow Copy Service VSS of the Microsoft Exchange Replication service Cause This issue is Microsoft-related and...
Credentials Test or Job Fails when attempt to use VIX
Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...