How to Collect Logs for Veeam ONE

Purpose

This article documents the process for gathering diagnostic logging from Veeam ONE.

Solution

1. Open the Veeam ONE Settings Utility
   Run: **C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe **
2. In the lower-left corner, click** Export Logs**
3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)

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For information about attaching files to a support case, please review: <https://www.veeam.com/kb4162&gt;

More Information

Note: The Export Logs option in the Help menu of the Veeam ONE Client will only export log files related to the Veeam ONE Client, whereas the method document in this article will collect logs associated with all Veeam ONE components.When collecting logs for a Veeam Support case, please use the Export Logs option within the Veeam ONE Settings Utility.

Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.

• Veeam ONE Monitor service logs
  %ProgramData%\Veeam\Veeam ONE Monitor\Logs\

• Veeam ONE Reporter Service logs (and Web logs)
  %ProgramData%\Veeam\Veeam ONE Reporter\Logs\

• **Veeam ONE Settings Utility **%ProgramData%\Veeam\VeeamOneSettings\

• **Veeam ONE installation logs **%ProgramData%\Veeam\Setup

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Privacy Notice

Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.

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