Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During the failover of a replica that was configured to use Re-IP, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause When performing the Re-IP process the Veeam Backup & Replication software mounts the replica's VMDK using VDK to modify registry entries within the...

BEM install fails with “This access control list is not in canonical form and therefore cannot be modified.”

Purpose When attempt to install Veeam Backup Enterprise Manager v8 the following error occurs: " This access control list is not in canonical form and therefore cannot be modified." Solution To resolve this issue the Veeam related keys within the registry must be Reordered. Please follow these...

VDDK error: 13 - Troubleshooting

Challenge Backup/Replication jobs fail with: VDDK error: 13.You do not have access rights to this file Solution Below is a list of possible solutions to this issue sorted by what transport mode was being used when this error occurred. Note: There are many causes for VDDK 13; this list is not...

Restoring Encrypted Databases with Veeam Explorer for Microsoft SQL Server

Challenge Restoring an encrypted database with Veeam Explorer for Microsoft SQL Server fails with one of the following errors: Cannot find server certificate with thumbprint '' Transparent Data Encryption is not available in the edition of this SQL Server instance. You are unable to check "Perfor...

Direct SAN Restore for thick disk VDDK error: One of the parameters supplied is invalid

Challenge When performing a write operation using Direct-SAN transport mode e.g., Entire VM Restore, VM Hard Disk Restore, or initial run of a replication job the task fails with the error: Unable to execute write operation using advanced transport, failing over to network mode... ERR |VDDK error...

How to enable FILESTREAM and install RBS APIs in SQL for VESP

This KB article documents information that other users have found useful when configuring FILESTREAM and/or installing RBS APIs to work with Veeam Explorer for Microsoft SharePoint...

An attempt to access data before the beginning-of-medium marker failed

Challenge During a tape related process in Veeam Backup & Replication the error "An attempt to access data before the beginning-of-medium marker failed" is thrown. Cause The most common cause of this is faulty tape. Solution If there is no content on the tape try erasing it, if the issue persists...

Some disks which were excluded in the source backup are included in the replication job settings

Challenge A Replication job utilizing the Replica from Backup feature to source data from a Backup job's restore points fails with the error: Some disks which were excluded in the source backup are included in the replication job settings Cause This error occurs when there are disks that were...

“After this job” (Daisy Chain) behavior change in Veeam Backup & Replication v8

This article documents the behavioral change made to the “After this job” function in Veeam Backup & Replication v8...

Cannot find a restore point newer than the seed

Challenge The replication job completes with the warning: Cannot find a restore point newer than the seed Cause This warning occurs when the replication job has been: configured to seed from a repository that contains seed backup files that are as current as the backup job that generated them. or...

LabTech Database Backup Tasks Run Too Long

Challenge With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time. Cause This happens due to the growth of pluginveeambrsystemlog table. Solution The issue should be fixed in later releases. In the meantime, a workaround is available. Download the fix here...

Antivirus Exclusions for Veeam Backup & Replication

Veeam Threat Hunter service Exclusions When upgrading to Veeam Backup & Replication 12.3, the installer's Configuration Check will display a warning advising: The new Veeam Threat Hunter service scanning process might be interrupted by existing antivirus software on mount hosts. Please read KB199...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Veeam Backup & Replication console slow or unresponsive

The Veeam Backup & Replication console is slow to respond when switching between different views. The issue is more noticeable when attempting to search through the history of jobs...

Job's Next Run Date Doesn't Match Schedule

Challenge The 'Next Run' date shown for a job does not match the settings selected in the Schedule tab of the job. For example, a job configured to run Monthly on the last Saturday displays a 'Next Run' date of the upcoming Saturday, which is not the last Saturday of the month. Cause This occurs...

Enterprise Manager: Failed to create website 0x80070020

Challenge Attempting to install/upgrade Veeam Backup Enterprise Manager fails with the following error: Failed to create website 0x80070020 Cause Local antivirus or antimalware software is interfering with the installation process. Solution Disable any local antivirus or antimalware software and...

Backup Job has Too Many Restore Points - Considerations and Causes

Purpose This article provides information about the three most common configurations whose behavior can appear to cause "Too many restore points." Forward Incremental Retention Per-Machine Backup Files Immutability Solution Forward Incremental Retention The Forward Incremental Backup mode's metho...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Guest Files Restore Missing Drive Using Storage Spaces

Veeam Explorer Appliancation Item Restores Some Application Item Restores use Guest Files Restore on the backend to mount the VM's Guest OS disks and access their contents to perform the application item restore. If the files needed to perform the application item restore are located on a Storage...

How to manually remove restore points from a VMware Replica

Purpose This article documents how to remove restore points from a Veeam Backup & Replication replica in a vSphere environment. The replica must be in a state where: the latest run was successful the job is not currently running failover is not currently active. Solution Remove old restore points...

Data loss risk with Backup Copy to Data Domain via DDBoost

Challenge Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss. Cause Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss due to Data Domain erroneously processing fi...

Veeam ONE Reporter\Business View installation fails

Challenge Veeam ONE installation\upgrade fails on the Reporter\Business View site deployment step. Cause Antivirus software may prevent applications from making changes to IIS, which is used by Veeam Reporter and Business View components to deploy their sites. Solution Disable antivirus software ...

Release Notes for Veeam Backup & Replication 8.0 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 1 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817 or 8.0.0.831 prior to installing...

Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines

Challenge Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines Cause Veeam Management Pack 7.0 R2 for Hyper-V contains a bug which prevents these properties from being collected Solution Patch is available for Veeam Hyper-V Management Pack. Please contact...

Veeam Explorer for Microsoft SQL Server displays no content

Challenge When performing a SQL Item Restore, Veeam Explorer for Microsoft SQL Server launches successfully, but no content is displayed. The following is an example of what should be seen when the restore is working properly: Cause The account used to perform Application-Aware Image Processing f...

Your backup administrator chose not to enable this functionality.

Challenge In the process of importing encrypted backup files for which you do not have the password, attempting to use the "I have lost the password" feature produces the error: Your backup administrator chose not to enable this functionality. Cause This occurs because the backup file was created...

Using the Diskshadow Utility to Manually Test VSS Operations

Windows Server Required This article documents how to use Diskshadow , which is only available in Server versions of Windows 2008+. Purpose This article documents how to manually create a volume shadow copy using the Diskshadow command-line utility in Windows. Cause Veeam products use the Microso...

Backup Service Will Not Start Due To Group Policy

Challenge The Veeam Backup Service starts and then immediately stops. Svc.VeeamBackup.log contains errors such as: Error Unable to acquire privilege 'SeBackupPrivilege'. Error Unable to acquire privilege 'SeRestorePrivilege'. Cause According to the Required Permissions page of the user guide, the...

License Update Fails In Networks Where HTTP Proxy Must Be Used

Challenge License updating may fail if the machine where the Veeam software is installed does not have a direct connection to the Internet and must instead connect to the Internet via an HTTP proxy. For example, when this occurs with Veeam Backup & Replication, the Svc.VeeamBackup.log shows eithe...

How to configure Email Notifications when using Gmail or Google Apps Mail

Solution Select the product below to be taken to the product-specific information for using Google Gmail to send email notifications. Veeam Backup & Replication v12 Veeam Backup & Replication v13 Veeam ONE v12 Veeam ONE v13 Veeam Backup for Microsoft 365 v7+ Veeam Agent for Microsoft Windows v6+...

Issue with Hyper-V Reports in MP builds 7.0.0.1911 and 7.0.0.1913

Challenge The following Hyper-V reports show no performance data: Performance Forecast for Hyper-V Clusters Performance Forecast for Hyper-V Storage Host Failure Modelling What-If VM Deployment Planning model existing VMs What-If VM Deployment Planning manual resource entry Virtual Machines...

Replication job task fails with "Cannot process VM, template processing is disabled"

Challenge A Replication job displays the following error message for a VM that was previously able to be replicated: Task failed. Error: Cannot process vm-: template processing is disabled Copy Cause This issue occurs when a VM that was added to a replication job is converted to a template...

Critical update rollup for Veeam Backup and Replication 8.0.0.817

Challenge Critical update rollup for Veeam Backup and Replication 8.0.0.817 for Hyper-V This update rollup fixes the following Hyper-V processing issues: CBT does not track changes correctly on VHDX disks files larger than 2 TB veeam.com/KB1961 Existing Hyper-V backup and replication jobs...

Veeam Management Pack for System Center 7.0 R2 Update

Challenge Release notes for Veeam Management Pack for System Center 7.0 R2 Update Cause Please confirm you are using Veeam MP version 6.0, 6.5 or 7.0 prior to installing this patch. You can check this in SCOM Console | Administration | Management Packs. The 7.0 GA version of Veeam MPs will be...

Existing Hyper-V backup and replication jobs processing VM with SCSI disks start to consume x2 space on target storage after upgrade to v8

Challenge After upgrading to v8 the following issues are observed with the existing jobs processing Hyper-V VMs with SCSI disks: 1. First backup job run will transfer entire VM disks into the incremental backup storage. The following job runs will operate normally - regular incremental restore...

Veeam Agent for Microsoft Windows: Service suddenly stopped working.

Challenge While running Veeam Agent for Microsoft Windows VAW, the Control Panel displays the error: Services suddenly stopped working. Cause The Veeam Agent for Microsoft Windows Control Panel has lost contact with the Veeam Agent for Microsoft Windows service on the local machine. Possible caus...

Tape Inventory With: "Unknown media (possibly in use by another application)."

Challenge A tape inventory or catalog operation fails with the following error: Cannot inventory tape in Drive 1 Server: , Library: , Drive ID: TapeX. Unknown media possibly in use by another application. Cause This error is shown when Veeam Backup & Replication does not recognize the MTF header ...

Migrate Backups from NFS/SMB Data Domain Repository to DDBoost-based Repository

Purpose This article documents how to migrate existing restore points from an existing NFS or SMB repository to an integrated DDBoost-based repository. Use case: During initial deployment of Veeam Backup & Replication, the Data Domain storage appliance was added as an SMB share repository, and th...

Hyper-V backup or replication job with guest-processing fails after installing Windows Update KB3000853

After installing November roll-up update http://support.microsoft.com/kb/3000853 on 2012 Hyper-V hosts, VSS-enabled backups may be failing in any backup solution. In Veeam you will get "Unable t...

CBT does not track changes correctly on VHDX disks files larger than 2 TB

Challenge Veeam Change Block Tracking CBT driver incorrectly parses virtual disk file change information causing jobs to failover to "full scan" incremental passes in case of VSS backup or to create an empty incremental backup in case of crash-consistent backup when both of the following conditio...

Installation of Veeam Backup & Replication version 8 fails

Challenge Installation of Veeam Backup & Replication fails with one of the following errors: 1. Cannot get 'Veeam Backup and Replication Service' service account name. or 2. Failed to use specified user account. Cause Both of these issues occur when reinstalling Veeam. Solution To resolve the...

The process cannot access the file because it is being used by another process

Antivirus Interference Antivirus software can cause access issues similar to those documented in this article. Such interference often occurs when security software detects a Veeam process attempting to access a file and simultaneously locks the file for inspection, coinciding with the Veeam...

SAN snapshots on HP Store Virtual P4500 left behind after backup failures

Challenge The Veeam backup job fails but the SAN snapshot on HP Store Virtual is still created and left behind. On the proxy you may see in the event logs 2 events, one after another: first VSS event 8229 about VSS writer failure and then event 284 from HP StoreVirtual VSS Provider about successf...

Failed to execute SQL scripts for Database

Challenge Upgrade from Veeam Backup & Replication 7 to 8 may fail with "Failed to execute SQL scripts for Database " Cause The issue is caused by mediapools which are not linked to any library but still contain tape media entries. This may happen when the library or standalone drive was exchanged...

Veeam ONE Database Partitioning

This article contains instructions about partitioning Veeam ONE database...

Backup to tape jobs fails when the source contains .vrb files

Challenge 1. When using backup to tape on a source job containing .vrb files, the jobs may fail with the error: MediaPool not found id: 00000000-0000-0000-0000-000000000000. 2. When enabling incremental mode in backup to tape, .vrb files will be transfered to tape. Cause This is a known issue...

Slow replication when target proxy uses Virtual Appliance (HotAdd) mode

Challenge Incremental replication throughput is slow when target proxy uses Virtual Appliance transport mode HotAdd. Cause This issue is caused by VMware's limitation. Writing to VM snapshot in hotadd mode may cause high I/O load on the target datastore and result in latency spikes and slow...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Unable to add DataDomain DDBoost repository connected over Fibre Channel

Challenge When adding DataDomain as a backup repository using DDBoost over Fibre Channel, the following error is shown: Failed to connect to 'DFC-'. --tr:Unable to initialize Data Domain connection. --tr:Failed to call DoRpc. CmdName: DDBoostCheckConnection. invalid argument. Err: 5008 Failed to...

Enterprise Manager Install fails with Patched Database Error

Purpose If the Veeam Backup Enterprise Manager software is moved, or needs to be reinstalled and it was previously patched it errors out with the following error: Cause The SQL database that is being reused contains table entries that mark it as having been used with a newer version the version o...