Topology construction failing due to a NullReferenceException

Challenge Management Pack fails to build the environmental topology. The vmspi.log default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log contains the following entries: + System.NullReferenceException: Object reference not set to an instance of a...

Backup to Data Domain fails with “Error: calling system(), returns nonzero. Err: 5040 Failed to connect to storage.”

Challenge During the "preparing storage for backup" phase of a Veeam backup job to a Data Domain, the job fails, displaying the following error message: Error: calling system, returns nonzero. Err: 5040 Failed to connect to storage Cause The Data Domain chooses to use a different NIC than...

The tasks array included at least one null element

Challenge Management Pack fails to display a segment of the environmental topology or a portion of performance information. The vmspi.log default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log contains the following entries: + VP038 buildInventory...

Console Error - Failed to connect to Veeam Backup & Replication Server

Challenge When attempting to connect to the Veeam Backup & Replication server using the console, the connection fails with one of the following errors: Failed to connect to the Veeam Backup & Replication server: No connection could be made because the target machine actively refused it :9392 Fail...

Backup jobs stop working with NetApp SteelStore Cloud Integrated storage after upgrading to Veeam version 9

Challenge Aafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job logs: " Error File not found. File name: \\PathToShare\BackupFolder\JobName.vbm" The NetApp log...

Release Notes for Veeam Management Pack 8.0 Update 2

Challenge Release Notes for Veeam Management Pack 8.0 Update 2. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

How to Export SQL Logs

Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...

Adding DDboost repository results in error 5049 or 5037

When attempting to add an EMC Data Domain repository, one of the following errors is received:Illegal operation. Err: 5037Failed to connect to '\datadomain'.ORUnable to connect to Data Domain...

Task fails with error: Application is Shutting Down

Challenge Jobs of any type fail with the error, "Application is shutting down." For example: Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method DataTransfer.SyncDisk Copy BackupSynthesizedStorageToTape...

Restoring Domain Controller from an Application-Aware backup

Article Applicability The details discussed in this article are related only to Domain Controllers that are not virtual machines in a Hyper-V environment. In Hyper-V environments, Domain Controller VMs are not modified to change the boot method during restore because the HV Integration Tools noti...

Configuring a SQL staging server to a Veeam Explorer gives “error: 25”

Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...

Release Notes for Veeam ONE 9.0 Update 1

Challenge Release Notes for Veeam ONE 9.0 Update 1 Cause Please confirm you are running Veeam ONE 9 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 9.0.0.xxx. After upgrading, your version build will be 9.0.0.2088. Thi...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DATABASE

Challenge A SQL Server Transaction Log Backup task fails with the error: Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DBNAME Copy Cause This error occurs because the collected transaction logs do not match the existing backup of the server. The most...

Transaction Log Truncation Failure for MSSQL Instances on Shared VHDX

Challenge When attempting to run a backup job for a Microsoft SQL Server that is in either a SQL Server Failover Cluster or AlwaysOn Failover Cluster with a shared VHDX, the backup job reports the warning: Failed to truncate transaction logs for SQL instances: . Possible reasons: lack of...

Failback That Was Canceled or Failed Results in CID Mismatch

Challenge In rare situations, if a VMware Replication Failback to Original VM fails or is canceled, the original VM may be left in a 'consolidation needed' state and cannot be powered on or consolidated because of errors such as: The parent virtual disk has been modified since the child was creat...

How to Collect SQL Logs for Deadlock

Challenge To gather logs for SQL Deadlock troubleshooting. Cause Database actions can, in certain circumstances, cause deadlock issues. Solution Using SQL Server Management Studio Tools SSMS perform the following: 1. Connect to the Veeam Backup & Replication configuration database. 2. Expand...

How to Exclude Microsoft SQL Databases from Application-Aware Processing

Purpose This article documents how to exclude a Microsoft SQL Database from being processed by Application-Aware Processing. Limitations and Considerations Excluding a database from Application-Aware Processing only means it will not be processed as part of the VSS snapshot operation, and the...

Installing x86 Veeam Monitor client

Challenge Installation of Veeam ONE Monitor Client x86 is required. Cause To access VM console, the x86 version of Veeam ONE Monitor Client must be installed. Solution 1. Open Veeam ONE 9 distribution .iso and locate veeammonitorclnx86.msi file in the Monitor folder. 2. Run CMD as administrator...

How to exclude MS SQL Databases from SQL Log backup

Challenge It is necessary to exclude specific databases on one or more Microsoft SQL Server instances from Veeam SQL Transaction Log backup processing. Solution The following registry value is used to exclude databases from SQL Transaction Log backup. The exclusion will take effect during the nex...

Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs. For this KB to be applicable the following errors must be found within the CatalogSe...

Veeam Cloud Service Provider Per-VM Licensing Exceeded

Challenge Tenant-side Error A Veeam Cloud Service Provider's Tenant receives the error message Service Provider has exceeded the licensed VM count Tenant job-level error: Error: Cannot backup this VM because your service provider has reached licensed VM limit. Service Provider-side Error Veeam...

How to Change the Veeam ONE Monitor Performance Cache Location

Purpose This article documents how to change the location where Veeam ONE stores the performance cache data. Solution Method 1: Change Performance Cache Location via the Settings Utility Veeam ONE Server Settings Performance Cache Method 2: Change Performance Cache Location via Registry Value 1. ...

Script execution on Linux target fails with “Permission Denied” even when executed as root.

Challenge When interacting with Linux servers, Veeam Backup & Replication may encounter a "Permission Denied" error during script execution Pre-freeze, post-thaw, and repository data mover agent scripts, even when the account being used is the root user. Cause All script files are uploaded to and...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped

Challenge A job displays the warning: SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped Solution Support Scope Please note that the warning message displayed by Veeam Backup & Replication is a courtesy notification...

Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases

Veeam Service Provider Console 8 New Feature Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. This new feature also includes automatic log collection during case creation. Purpos...

Tape Write Operations Fail for MHVTL if Block Size Is Not Set to 64 KB

Challenge All tape write operations fail for MHVTL drives if the data block size is not set to 65,536 bytes. Cause Starting in Veeam Backup & Replication v9, a new algorithm for automatically selecting the data block size was implemented. The software will automatically detect the highest availab...

How to Change the Oracle Archive Log File Location During Application-Aware Backup

Purpose This article explains how to change the Oracle Archive log file location used during Application-Aware Backup. Note: These settings only affect the log file location for Application-Aware Backup operations. Solution Linux-based Oracle Server: In the location where the Veeam agent starts, ...

How to get disk changed areas from CBT(changed block tracker) in vSphere

Purpose This article demonstrates how to pull the changed disk areas in a vSphere environment. Performing this task is intended as a way to demonstrate how changed block tracking functions for Veeam Backup & Replication jobs. The most common situation where this article comes into play is when a...

Repeated snapshot consolidation requests on VM by Snapshot Hunter

Article Applicability This article specifically applies to a situation where a VM was created using a third-party VDI, fast-provisioning application, or PowerCLI with the -LinkedClone parameter. Challenge Shortly after a backup or replication job runs, multiple Consolidate Snapshot operations are...

Veeam Backup & Replication add-on for Kaseya compatibility with Veeam Backup & Replication 9.x

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication add-on for Kaseya needs to support Veeam Backup & Replication 9.x monitoring. Cause The names of Veeam Backup & Replication services...

RestAPI requests to tenant entities fail with "Specified cast is not valid" error

After upgrading Enterprise Manager and Backup server to version 9, RestAPI requests to tenant entities fail with "Specified cast is not valid" error...

How to Force Enterprise Manager Login to Use Form-Based Authentication

Article Applicability This article applies to Veeam Backup & Replication 12.x and older, as in those versions, the default was for Veeam Backup Enterprise Manager to utilize a Windows Authentication pop-up key="useWindowsAuth" value="true". Starting in Veeam Backup Enterprise Manager v13, the...

Veeam Management Pack 8.0 for System Center Update 1 Release Notes

Challenge Release Notes for Veeam Management Pack 8.0 for System Center Update 1. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be...

Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

Challenge After upgrading to Veeam Backup & Replication v9, all jobs fail with "Error: Invalid product version." Cause During the upgrade process the new v9 license file was not installed. Solution Install the new v9 license file that can be acquired from the support portal. The following link wi...

Veeam Backup & Replication 9.0 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.0 partner preview build 9.0.0.773 to generally available version of Veeam Backup & Replication 9.0 build 9.0.0.902. This update addresses a number of issues reported by our partners on the...

How to Install Cloud Connect Portal Manually

Cloud Connect Portal is not installed by default during Enterprise Manager upgrade going from version 8.x to 9.x...

VM does not meet the requirements for storage snapshot based jobs

Challenge A task utilizing storage snapshot integration fails with any of the following errors: VM does not meet requirements for storage snapshot based jobs: its virtual disks are not located on supported storage VM does not meet requirements for storage snapshot based jobs: its files are locate...

Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out

Challenge A Veeam Agent for Microsoft Windows backup job configured to operate in file-level backup mode with an entire volume selected and individual folders excluded, may fail with the error shown below. Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out. Cause The...

Backup and Replicas of virtual machines running on ESXi 6.0.x with Change Block Tracking (CBT) enabled may not be recoverable

Challenge Leveraging VMware Changed Block Tracking CBT data supplied by VMware ESXi 6.0 can potentially render the data in backups or replicas inconsistent or corrupt. Cause This is a VMware ESXi issue in CBT logic that affects ESXi 6.0 through ESXi 6.0 Update 1a. It is resolved with VMware ESXi...

Network name cannot contains the following symbols: ~`!@#$%^&*+=;'><|?*:"

Challenge When attempting to assign an Isolated Network name, the following error occurs: Network name cannot contains the following symbols: !@$%^&+=;'|?:" To allow a specific symbol, remove that symbol from the va...

Recovery Media Creation and Servers with Cluster Shared Volumes

Challenge The Windows Agent Backup job for a failover cluster node with a cluster shared volume displays the following notice: Skipping recovery media collection: cluster contains CSV disks Attempting to create recovery media manually using the Recovery Media Creator on the failover cluster node...

Collection of historical performance data fails after upgrading to vSphere 5.5 Update 3

Challenge After update to vCenter 5.5 U3 historical performance collection fails with error "Unable to collect performance. A specified parameter was not correct. querySpec.size". Cause With vCenter 5.5 Update 3 VMware has limited the size of query in order to protect the vCenter database more...

Backup to DataDomain over DDboost hangs

You are using DDBoost connection to a DataDomain device.Backup to the DataDomain device starts to hang.In the log of Veeam agent that is writing the data to the device you can see agent crash dump is...

Release Notes for Veeam Backup & Replication 8.0 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 3 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.2018...

Cloud Connect Jobs might start failing after upgrading to v8 update#3

Challenge After installation of update 3 for v8, tenants might report that their Cloud Connect jobs fail with "Failed to connect to the Veeam Cloud Connect service" error message, while tenant's job log includes "No such host is known" error message. Cause Tenant has a service provider added to h...

Remote execution of a PowerShell script fails when the VeeamBackup SQL database is on a remote SQL Server.

Challenge When using a PowerShell script that is intended to remotely execute a command upon the Veeam server, it may fail if the SQL instance that Veeam Backup & Replication is configured to use is on a different server. This KB article applies only if the following two statements are true. 1. A...

Hyper-V crash consistent Backups/Replicas due to McAfee mfehidk driver

Challenge If McAfee FS minifilter MFEHIDK driver is loaded into Windows kernel, then it doesn't allow any other driver to load at lower altitudes, it only allows other drivers to load at higher altitudes, supposedly because of proactive defense logic of McAfee Antivirus. Therefore Veeam CBT drive...

Tape media not visible in the GUI

Challenge Tape media that is labelled with barcodes starting with "CLN" or "CLR" is not visible in Veeam Backup & Replication GUI Shell. Cause Tapes with labels starting with "CLN" or "CLR" are automatically detected as cleaning tapes and are hidden in the user interface. This is by design...