How to exclude MS SQL Databases from SQL Log backup

Challenge It is necessary to exclude specific databases on one or more Microsoft SQL Server instances from Veeam SQL Transaction Log backup processing. Solution The following registry value is used to exclude databases from SQL Transaction Log backup. The exclusion will take effect during the nex...

Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs. For this KB to be applicable the following errors must be found within the CatalogSe...

Veeam Cloud Service Provider Per-VM Licensing Exceeded

Challenge Tenant-side Error A Veeam Cloud Service Provider's Tenant receives the error message Service Provider has exceeded the licensed VM count Tenant job-level error: Error: Cannot backup this VM because your service provider has reached licensed VM limit. Service Provider-side Error Veeam...

How to Change the Veeam ONE Monitor Performance Cache Location

Purpose This article documents how to change the location where Veeam ONE stores the performance cache data. Solution Method 1: Change Performance Cache Location via the Settings Utility Veeam ONE Server Settings Performance Cache Method 2: Change Performance Cache Location via Registry Value 1. ...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

Script execution on Linux target fails with “Permission Denied” even when executed as root.

Challenge When interacting with Linux servers, Veeam Backup & Replication may encounter a "Permission Denied" error during script execution Pre-freeze, post-thaw, and repository data mover agent scripts, even when the account being used is the root user. Cause All script files are uploaded to and...

SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped

Challenge A job displays the warning: SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped Solution Support Scope Please note that the warning message displayed by Veeam Backup & Replication is a courtesy notification...

Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases

Veeam Service Provider Console 8 New Feature Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. This new feature also includes automatic log collection during case creation. Purpos...

Tape Write Operations Fail for MHVTL if Block Size Is Not Set to 64 KB

Challenge All tape write operations fail for MHVTL drives if the data block size is not set to 65,536 bytes. Cause Starting in Veeam Backup & Replication v9, a new algorithm for automatically selecting the data block size was implemented. The software will automatically detect the highest availab...

How to Change the Oracle Archive Log File Location During Application-Aware Backup

Purpose This article explains how to change the Oracle Archive log file location used during Application-Aware Backup. Note: These settings only affect the log file location for Application-Aware Backup operations. Solution Linux-based Oracle Server: In the location where the Veeam agent starts, ...

How to get disk changed areas from CBT(changed block tracker) in vSphere

Purpose This article demonstrates how to pull the changed disk areas in a vSphere environment. Performing this task is intended as a way to demonstrate how changed block tracking functions for Veeam Backup & Replication jobs. The most common situation where this article comes into play is when a...

Repeated snapshot consolidation requests on VM by Snapshot Hunter

Article Applicability This article specifically applies to a situation where a VM was created using a third-party VDI, fast-provisioning application, or PowerCLI with the -LinkedClone parameter. Challenge Shortly after a backup or replication job runs, multiple Consolidate Snapshot operations are...

Veeam Backup & Replication add-on for Kaseya compatibility with Veeam Backup & Replication 9.x

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication add-on for Kaseya needs to support Veeam Backup & Replication 9.x monitoring. Cause The names of Veeam Backup & Replication services...

RestAPI requests to tenant entities fail with "Specified cast is not valid" error

After upgrading Enterprise Manager and Backup server to version 9, RestAPI requests to tenant entities fail with "Specified cast is not valid" error...

How to Force Enterprise Manager Login to Use Form-Based Authentication

Article Applicability This article applies to Veeam Backup & Replication 12.x and older, as in those versions, the default was for Veeam Backup Enterprise Manager to utilize a Windows Authentication pop-up key="useWindowsAuth" value="true". Starting in Veeam Backup Enterprise Manager v13, the...

Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

Challenge After upgrading to Veeam Backup & Replication v9, all jobs fail with "Error: Invalid product version." Cause During the upgrade process the new v9 license file was not installed. Solution Install the new v9 license file that can be acquired from the support portal. The following link wi...

Veeam Management Pack 8.0 for System Center Update 1 Release Notes

Challenge Release Notes for Veeam Management Pack 8.0 for System Center Update 1. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be...

Veeam Backup & Replication 9.0 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.0 partner preview build 9.0.0.773 to generally available version of Veeam Backup & Replication 9.0 build 9.0.0.902. This update addresses a number of issues reported by our partners on the...

How to Install Cloud Connect Portal Manually

Cloud Connect Portal is not installed by default during Enterprise Manager upgrade going from version 8.x to 9.x...

VM does not meet the requirements for storage snapshot based jobs

Challenge A task utilizing storage snapshot integration fails with any of the following errors: VM does not meet requirements for storage snapshot based jobs: its virtual disks are not located on supported storage VM does not meet requirements for storage snapshot based jobs: its files are locate...

Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out

Challenge A Veeam Agent for Microsoft Windows backup job configured to operate in file-level backup mode with an entire volume selected and individual folders excluded, may fail with the error shown below. Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out. Cause The...

Backup and Replicas of virtual machines running on ESXi 6.0.x with Change Block Tracking (CBT) enabled may not be recoverable

Challenge Leveraging VMware Changed Block Tracking CBT data supplied by VMware ESXi 6.0 can potentially render the data in backups or replicas inconsistent or corrupt. Cause This is a VMware ESXi issue in CBT logic that affects ESXi 6.0 through ESXi 6.0 Update 1a. It is resolved with VMware ESXi...

Network name cannot contains the following symbols: ~`!@#$%^&*+=;'><|?*:"

Challenge When attempting to assign an Isolated Network name, the following error occurs: Network name cannot contains the following symbols: !@$%^&+=;'|?:" To allow a specific symbol, remove that symbol from the va...

Recovery Media Creation and Servers with Cluster Shared Volumes

Challenge The Windows Agent Backup job for a failover cluster node with a cluster shared volume displays the following notice: Skipping recovery media collection: cluster contains CSV disks Attempting to create recovery media manually using the Recovery Media Creator on the failover cluster node...

Collection of historical performance data fails after upgrading to vSphere 5.5 Update 3

Challenge After update to vCenter 5.5 U3 historical performance collection fails with error "Unable to collect performance. A specified parameter was not correct. querySpec.size". Cause With vCenter 5.5 Update 3 VMware has limited the size of query in order to protect the vCenter database more...

Release Notes for Veeam Backup & Replication 8.0 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 3 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.2018...

Backup to DataDomain over DDboost hangs

You are using DDBoost connection to a DataDomain device.Backup to the DataDomain device starts to hang.In the log of Veeam agent that is writing the data to the device you can see agent crash dump is...

Cloud Connect Jobs might start failing after upgrading to v8 update#3

Challenge After installation of update 3 for v8, tenants might report that their Cloud Connect jobs fail with "Failed to connect to the Veeam Cloud Connect service" error message, while tenant's job log includes "No such host is known" error message. Cause Tenant has a service provider added to h...

Remote execution of a PowerShell script fails when the VeeamBackup SQL database is on a remote SQL Server.

Challenge When using a PowerShell script that is intended to remotely execute a command upon the Veeam server, it may fail if the SQL instance that Veeam Backup & Replication is configured to use is on a different server. This KB article applies only if the following two statements are true. 1. A...

Hyper-V crash consistent Backups/Replicas due to McAfee mfehidk driver

Challenge If McAfee FS minifilter MFEHIDK driver is loaded into Windows kernel, then it doesn't allow any other driver to load at lower altitudes, it only allows other drivers to load at higher altitudes, supposedly because of proactive defense logic of McAfee Antivirus. Therefore Veeam CBT drive...

RPC function call failed. Function name: [GetSvcVersion]

Challenge Veeam Backup & Replication fails to communicate with the Veeam Installer Service service on a managed remote machine with the error: Error: The RPC server is unavailable. RPC function call failed. Function name: GetSvcVersion. Target machine: remotemachine.domain.tld:6160. This article ...

Tape media not visible in the GUI

Challenge Tape media that is labelled with barcodes starting with "CLN" or "CLR" is not visible in Veeam Backup & Replication GUI Shell. Cause Tapes with labels starting with "CLN" or "CLR" are automatically detected as cleaning tapes and are hidden in the user interface. This is by design...

After applying update 1 for vSphere 6.0, Jobs fail with NFC storage unavailable

Challenge Jobs fail with error NFC storage unavailable. Within the agent..source.log file on the source proxy the following error can be found: ERR |SSL error, code: 336151568.error:14094410:SSL routines:SSL3READBYTES:sslv3 alert handshake failure Cause First with Update 1 for vSphere 6.0 and the...

How to Use SFTP With Multi-OS FLR

New Feature for Improve Restore Performance Starting in Veeam Backup & Replication 11, when performing a Multi-OS File Level Restore Linux FLR, it is now possible to select an existing Linux machine to act as the helper appliance where the backup files will be mounted to retrieve files. This now...

Veeam Backup & Replication fails to connect to Linux server with an error about negotiation

Challenge When attempting to add a managed Linux server or edit a Linux repository one of the following errors occurs: Negotiation failed. The client and the server have no common key exchange algorithm. Copy Negotiation failed. The client and the server have no common encryption algorithm. Copy...

Veeam Agent for Microsoft Windows job displays warning: Partition exceeds disk layout

Challenge A Veeam Agent for Microsoft Windows backup job displays the following warning: Partition exceeds disk layout by bytes This warning may be accompanied by the error: Error: The drive cannot find the sector requested. Asynchronous read operation failed Failed to upload disk. Agent failed t...

Using V8 U-AIR wizards to restore Exchange 2003 and 2007

This KB article documents the procedure for restoring Application Items for Exchange 2003 and Exchange 2007. The Veeam Explorer for Microsoft Exchange does not support these versions of Exchange. In o...

Network traffic encryption enabled within job when no rule has been set and the Veeam server has a Public IP

Challenge During the processing of a VM by Veeam Backup & Replication on a server with a Public IP, the notification stating "Network traffic will be encrypted" is shown even though no rule is in place within the network traffic rules. Cause By default Veeam Backup & Replication enables encryptio...

Veeam Backup & Replication Upgrade Paths

Tenants of Veeam Cloud Service Providers If your Veeam Backup & Replication installation is connected to a Veeam Cloud Service Provider, contact your Service Provider before upgrading to ensure that the intended upgrade will not break compatibility. A tenant cannot be on a newer version of Veeam...

Slow Restore Performance With Direct SAN Mode

Challenge When performing an Entire VM Restore or Virtual Disk Restore using Direct SAN Restore, the performance may be sub-optimal when the restored Disk Type Setting is set to Thick lazy zeroed. Cause When using Direct SAN to restore a disk with its disk type set to Thick lazy zeroed, overall...

Modifying Data Retention Policy in Veeam ONE

Purpose This article documents how to adjust the retention of collected data stored within the Veeam ONE database. Note: When retention is enforced, data within the database is removed, but the actual database file will not become smaller. To cause the Veeam ONE database file to become smaller on...

Surebackup Error “OS did not boot in the allotted time”

Challenge A VM being started by SureBackup fails with the error: OS did not boot in the allotted time Cause This error occurs when the VM being powered on by the SureBackup job fails to become stable within the "Maximum allowed boot time" specified in the Application Group settings or the Linked...

A proxy VM may become inaccessible during hotadd backup

Challenge 'Hotadd' backup proxy virtual machine becomes inaccessible or powered off with the following possible symptoms: 1. Virtual machine randomly stops responding. 2. When guest operating system fails, there is no BSOD or kernel panic. 3. The vmx process of virtual machine fails or is killed ...

Veeam Backup & Replication - SureBackup Configuration Guide

This guide was created to help you configure and use SureBackup in Veeam Backup & Replication...

Antivirus Exclusions for Veeam ONE

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam ONE. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will not alway...

Uninstalling Veeam Backup & Replication plug-in for Labtech

Challenge Uninstalling the plug-in using Plugin Manager only removes it from the list of plugins but leaves Veeam components reports, monitors, etc. and database data intact. Cause Uninstalling the Veeam Backup & Replication Plug-in by means of the LabTech Plugin Manager is not supported. If you...

Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk"

Challenge Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk". The following conditions must be met: 1. Veeam 8 Update 2 8.0.0.2021 or later 2. Backed up VM is running on ESXi 5.5 or later 3. Hot Add transport mode is used 4. ...

Windows VSS Writers and Corresponding Service Names

Purpose This article documents VSS Writers and their corresponding Windows services. For more information, reference Microsoft's In-Box VSS Writers article. Solution VSS Writer Name | Service Name | Service Display Name ---|---|--- ASR Writer | VSS | Volume Shadow Copy BITS Writer | BITS |...

Failed to retrieve the configuration parameters of the [FontCache] service

Challenge Job could report warning or failure depending on VSS/AAIP settings: "Failed to retrieve the configuration parameters of the FontCache service. The resource loader failed to find MUI file" Affected: Hyper-V Guest VMs running Windows 2008 with MS security update KB3045171 Cause After...

Backup Copy Job Failures when using ExaGrid de-duplicating storage

Challenge Backup Copy Jobs can fail when writing to ExaGrid storage. Cause De-duplicating storage can incorrectly update existing backup files during Veeam "merge" operation. Solution Make sure your ExaGrid Storage firmware version is 4.7.0 P52 or newer. For additional information please contact...