Antivirus Exclusions for Veeam Agent for Microsoft Windows

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Agent for Microsoft Windows. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

Total VMs Count in Infrastructure Overview Report

Challenge The Infrastructure Overview report shows different values between vCenter Servers Virtual Machines and Storage Number of VMs. Cause Here are the possible causes of such behavior: one VM is linked with more than one datastore; for the "vCenter Servers" templates are not counted; "Storage...

Possible Issues With Cloud Storages After Restore

Challenge After restoring a machine that was using cloud synchronization software OneDrive, Dropbox, Google Drive, etc., issues are possible when that software attempts synchronization with its service. Those cloud sync solutions may see the restored files as updated changes that need to be...

Instant Recovery or Multi-OS File Level Recovery fails when the VM has Flex-SE disk

Challenge Even if there is at least one manually created SEsparse Flex-SE disk attached to the VM in backup you will experience the following issues: A File Level Restore from Other OS session fails with the error: Failed to mount restore point PowerOn failed, vmRef 'vm-', hostRef 'host-' File...

Release Notes for Veeam ONE 8.0 Update 2

Challenge Release Notes for Veeam ONE 8.0 Update 2. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1669. Th...

Component state mismatch has been detected.

When attempting install or upgrade Veeam Backup & Replication you receive the warning:“ component state mismatch has been detected. Please contact Veeam technical support team directly...

Release Notes for Veeam Backup & Replication 8.0 Update 2b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 2b Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.201...

Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."

Challenge Backup Job with Application-Aware Processing enabled and configured to "process transaction logs" displays the warning: Failed to truncate Microsoft SQL Server transaction logs. Details: Failed to process 'TruncateSQLLog' command. Failed to truncate SQL server transaction logs for...

Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup

Challenge Microsoft SQL Server Log Backup job displays the following warning: Failed to prepare guest for SQL Server transaction log backup Details: Job owns SQL Server transaction logs backup This issue can also occur for Oracle Archived Log Backup, and will display the following warning: Cannot...

Cannot restore to the backup repository host when storage VSP is enabled

Article Applicability Starting in Veeam Backup & Replication 12.1, this error will no longer occur due to internal coding changes. Challenge A Hyper-V Instant Recovery or SureBackup Job fails with the error message: Cannot restore to the backup repository host when storage VSP is enabled. Cause T...

Best Practices for Microsoft Data Deduplication

Purpose This article documents Best Practices, Limitations, and Considerations relating to the use of storage that has Microsoft Windows Deduplication enabled when storing backup files created and managed by Veeam Backup & Replication. Considerations and Recommendations CRITICAL Veeam strongly...

SureBackup job fails with "Unnamed VM could not initialize" error

SureBackup job fails with "Unnamed VM could not initialize" errorIn the logs you can see the following error message:19.03.2015 14:38:08 Error Failed to power on virtual machine...

Adding Linux repository to Veeam hangs on volume discovery and fails silently

When connecting to a Linux repository with Veeam, the connection hangs on the volume discovery step and silently errors out...

How to Perform a Manual Failback (Reverse Replication)

Challenge This article explains the steps to perform a manual failback using reverse replication when a normal failback fails or is not possible because the replica was powered on outside of the Veeam console. This process turns replication on its head and uses it as a tool to synchronize the...

Difference Between Typical and Advanced Scalability Modes

Challenge Understanding the difference between Typical and Advanced scalability modes. Cause Depending on the size of the managed virtual environment, you can choose of the following Veeam ONE installation types: Typical -- this type of installation is recommended for small to medium environments...

Failed to connect to vCenter server during Restore

During a restore you receive the error message: “Failed to connect to vCenter server”...

How to Clone a Job and Map Existing Backups to Clone

Feature License Requirement Consider the following: Starting in Veeam Backup & Replication 12.1 build 12.1.0.2131 , the job cloning functionality is available for all types of licenses. Prior to Veeam Backup & Replication 12.1 build 12.1.0.2131 , the job cloning functionality required an Enterpri...

How to Simulate Veeam Backup & Replication Disk I/O

Purpose This article provides examples of using common workload simulators diskspd and fio to simulate Veeam Backup & Replication disk I/O. Do Not Send Test Output Files to Veeam Support The write test output files testfile.dat do not contain diagnostic data. As such, please do not attach them to...

Windows 2012/2012R2 leaks memory when a hardware snapshot is created multiple times on a CSV

Challenge Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a hardware snapshot is created/removed multiple times on a CSV with a hardware provider. Cause Windows 2012 / 2012 R2 Hyper-V hosts leak memory when a snapshot is created on a CSV using hardware provider. Due to the fact that only a...

Veeam ONE 8.0 Patch 1 Release Notes

Challenge Release Notes for Veeam ONE 8.0 Patch 1. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1615. Thi...

Backup Job or Backup Proxy rescan fails with “Failed to create processing task for VM Error: Disk 'GUID' not found”

After installing patch 1 for Veeam Backup & Replication 8, jobs may start to fail with the following error message:Error Failed to create processing task for VM Error: Disk ''...

Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During the failover of a replica that was configured to use Re-IP, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause When performing the Re-IP process the Veeam Backup & Replication software mounts the replica's VMDK using VDK to modify registry entries within the...

Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During a SureBackup or SureReplica job that processes a VM that has been configured to use the Domain Controller role, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause Veeam Backup & Replication software mounts the VM's VMDK using VDK which can cause some anti-viru...

BEM install fails with “This access control list is not in canonical form and therefore cannot be modified.”

Purpose When attempt to install Veeam Backup Enterprise Manager v8 the following error occurs: " This access control list is not in canonical form and therefore cannot be modified." Solution To resolve this issue the Veeam related keys within the registry must be Reordered. Please follow these...

VDDK error: 13 - Troubleshooting

Challenge Backup/Replication jobs fail with: VDDK error: 13.You do not have access rights to this file Solution Below is a list of possible solutions to this issue sorted by what transport mode was being used when this error occurred. Note: There are many causes for VDDK 13; this list is not...

Restoring Encrypted Databases with Veeam Explorer for Microsoft SQL Server

Challenge Restoring an encrypted database with Veeam Explorer for Microsoft SQL Server fails with one of the following errors: Cannot find server certificate with thumbprint '' Transparent Data Encryption is not available in the edition of this SQL Server instance. You are unable to check "Perfor...

Direct SAN Restore for thick disk VDDK error: One of the parameters supplied is invalid

Challenge When performing a write operation using Direct-SAN transport mode e.g., Entire VM Restore, VM Hard Disk Restore, or initial run of a replication job the task fails with the error: Unable to execute write operation using advanced transport, failing over to network mode... ERR |VDDK error...

An attempt to access data before the beginning-of-medium marker failed

Challenge During a tape related process in Veeam Backup & Replication the error "An attempt to access data before the beginning-of-medium marker failed" is thrown. Cause The most common cause of this is faulty tape. Solution If there is no content on the tape try erasing it, if the issue persists...

How to enable FILESTREAM and install RBS APIs in SQL for VESP

This KB article documents information that other users have found useful when configuring FILESTREAM and/or installing RBS APIs to work with Veeam Explorer for Microsoft SharePoint...

“After this job” (Daisy Chain) behavior change in Veeam Backup & Replication v8

This article documents the behavioral change made to the “After this job” function in Veeam Backup & Replication v8...

Some disks which were excluded in the source backup are included in the replication job settings

Challenge A Replication job utilizing the Replica from Backup feature to source data from a Backup job's restore points fails with the error: Some disks which were excluded in the source backup are included in the replication job settings Cause This error occurs when there are disks that were...

Cannot find a restore point newer than the seed

Challenge The replication job completes with the warning: Cannot find a restore point newer than the seed Cause This warning occurs when the replication job has been: configured to seed from a repository that contains seed backup files that are as current as the backup job that generated them. or...

LabTech Database Backup Tasks Run Too Long

Challenge With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time. Cause This happens due to the growth of pluginveeambrsystemlog table. Solution The issue should be fixed in later releases. In the meantime, a workaround is available. Download the fix here...

Antivirus Exclusions for Veeam Backup & Replication

Veeam Threat Hunter service Exclusions When upgrading to Veeam Backup & Replication 12.3, the installer's Configuration Check will display a warning advising: The new Veeam Threat Hunter service scanning process might be interrupted by existing antivirus software on mount hosts. Please read KB199...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Veeam Backup & Replication console slow or unresponsive

The Veeam Backup & Replication console is slow to respond when switching between different views. The issue is more noticeable when attempting to search through the history of jobs...

Job's Next Run Date Doesn't Match Schedule

Challenge The 'Next Run' date shown for a job does not match the settings selected in the Schedule tab of the job. For example, a job configured to run Monthly on the last Saturday displays a 'Next Run' date of the upcoming Saturday, which is not the last Saturday of the month. Cause This occurs...

Enterprise Manager: Failed to create website 0x80070020

Challenge Attempting to install/upgrade Veeam Backup Enterprise Manager fails with the following error: Failed to create website 0x80070020 Cause Local antivirus or antimalware software is interfering with the installation process. Solution Disable any local antivirus or antimalware software and...

Backup Job has Too Many Restore Points - Considerations and Causes

Purpose This article provides information about the two most common configurations whose behavior can appear to cause "Too many restore points." Forward Incremental Retention Per-Machine Backup Files Solution Forward Incremental Retention The Forward Incremental Backup mode's method of retention...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

How to manually remove restore points from a VMware Replica

Purpose This article documents how to remove restore points from a Veeam Backup & Replication replica in a vSphere environment. The replica must be in a state where: the latest run was successful the job is not currently running failover is not currently active. Solution Remove old restore points...

Guest Files Restore Missing Drive Using Storage Spaces

Veeam Explorer Appliancation Item Restores Some Application Item Restores use Guest Files Restore on the backend to mount the VM's Guest OS disks and access their contents to perform the application item restore. If the files needed to perform the application item restore are located on a Storage...

Data loss risk with Backup Copy to Data Domain via DDBoost

Challenge Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss. Cause Backup Copy job retention processing overlapping with the DD Clean process garbage collection may result in data loss due to Data Domain erroneously processing fi...

Veeam ONE Reporter\Business View installation fails

Challenge Veeam ONE installation\upgrade fails on the Reporter\Business View site deployment step. Cause Antivirus software may prevent applications from making changes to IIS, which is used by Veeam Reporter and Business View components to deploy their sites. Solution Disable antivirus software ...

Release Notes for Veeam Backup & Replication 8.0 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 1 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817 or 8.0.0.831 prior to installing...

Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines

Challenge Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines Cause Veeam Management Pack 7.0 R2 for Hyper-V contains a bug which prevents these properties from being collected Solution Patch is available for Veeam Hyper-V Management Pack. Please contact...

Veeam Explorer for Microsoft SQL Server displays no content

Challenge When performing a SQL Item Restore, Veeam Explorer for Microsoft SQL Server launches successfully, but no content is displayed. The following is an example of what should be seen when the restore is working properly: Cause The account used to perform Application-Aware Image Processing f...

Using the Diskshadow Utility to Manually Test VSS Operations

Windows Server Required This article documents how to use Diskshadow , which is only available in Server versions of Windows 2008+. Purpose This article documents how to manually create a volume shadow copy using the Diskshadow command-line utility in Windows. Cause Veeam products use the Microso...

Your backup administrator chose not to enable this functionality.

Challenge In the process of importing encrypted backup files for which you do not have the password, attempting to use the "I have lost the password" feature produces the error: Your backup administrator chose not to enable this functionality. Cause This occurs because the backup file was created...

Backup Service Will Not Start Due To Group Policy

Challenge The Veeam Backup Service starts and then immediately stops. Svc.VeeamBackup.log contains errors such as: Error Unable to acquire privilege 'SeBackupPrivilege'. Error Unable to acquire privilege 'SeRestorePrivilege'. Cause According to the Required Permissions page of the user guide, the...