After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Unable to add DataDomain DDBoost repository connected over Fibre Channel

Challenge When adding DataDomain as a backup repository using DDBoost over Fibre Channel, the following error is shown: Failed to connect to 'DFC-'. --tr:Unable to initialize Data Domain connection. --tr:Failed to call DoRpc. CmdName: DDBoostCheckConnection. invalid argument. Err: 5008 Failed to...

Failed to lock file on VM PowerOn (SureBackup\Instant Recovery)

Challenge SureBackup or Instant VM Recovery fails with an error relating to failure to power on. The SureBackup log file contains the following error: Info VimApi PowerOffVM, type "VirtualMachine", ref "vm-xxxx" Error SureBackup operation has been failed Info VimApi PowerOffVM, type...

VMware CBT Data Corruption

This KB explains and details how to detect/prevent the VMware bug that exists in VMware ESXi 4.x and 5.x...

Veeam ONE 7.0 Patch 2 Release Notes

Challenge Release Notes for Veeam ONE 7.0 Patch 2. Cause Please confirm you are running Veeam ONE 7 or Veeam ONE 7R2 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 7.0.0.xxx. After upgrading, your version build will b...

SCOM console crashes when opening widget personalization dialog

Challenge When opening the Personalization dialog for any State View widget, the widget appears empty, and the Operations Manager Console crashes Cause There is a specific new widget declaration which can cause issues while loading other widgets. Solution Download Veeam Widget Library MP 7.0.0.18...

"Virtual machine has ‘X’ megabytes of memory which is larger than the maximum ‘X’ megabytes supported by the datastore.”

Challenge Error "Virtual-machine-has-X-megabytes-of-memory-which-is-larger-than-the-maximum-X-megabytes-supported-by-the-datastore" can occur with Other OS FLR, Instant Recovery, or SureBackup. Cause Assuming the VeeamBackup datastore is present and not being used the first troubleshooting step f...

Exchange Logs Not Being Truncated

Challenge This KB provides troubleshooting advice for investigating an apparent Exchange log truncation issue. Cause Exchange truncation may not occur for the following reasons: The Backup Job is not configured to trigger truncation. The VSS operation occurring during the job is not notifying the...

A Duplicate Tape Library is shown in the UI and is offline

Challenge A Tape Library with user-created media pools is shown as "offline ", and a duplicate of the Tape Library, without media pools is shown online instead. This KB article applies only to versions of Veeam Backup & Replication prior to 9.0.x Cause This issue may occur when changing device...

Release Information for Veeam Backup & Replication 7 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...

Error installing BEM – System.IndexOutOfRangeException: Index was outside the bounds of the array

Challenge Cause As indicated by this line in the error message "VmEMSetup.Dialogs.VMEMDialogAddConfig.EnumSSLCertificates", there is an issue parsing certificates with an empty Subject field, and they will need to be removed. The offending certificates are not self-signed because they are generat...

Add Standalone ESX(i) to Veeam

How to add a standalone VMware ESXi server to Veeam to perform backups from...

Veeam Explorer for SharePoint - Item Restore Fails Due to SQL Express Database Size Limitation

Challenge When performing a SharePoint item restore using Veeam Explore for Microsoft Sharepoint, the following error occurs: CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database or CREATE DATABASE or ALT...

How to Manually Seed a Replica

Purpose Under certain circumstances, the seeding function used by a Replication job may not function correctly. If this occurs, an alternate seeding method is to manually pre-create the replica from a backup and then use the mapping function of the Replication job to map to that restored VM...

No network data available for ESX(i) hosts

Challenge SCOM shows the following alert: VP510 No metrics obtained for ESX hosts, failed to process performance or configuration data for hosts Under SCOM Monitoring - Veeam for Vmware- vSphere Host- Performance views, performance counters for hosts actually exist and show all data except for th...

Release notes for Veeam MP Integration Management Pack update

Challenge Maintenance mode synchronization in System Center 2012 Operations Manager SP1 Importing the updated Veeam Integration MP will resolve the known issue related to maintenance mode synchronization in System Center 2012 Operations Manager SP1. When a vSphere host enters the maintenance mode...

A required privilege is not held by the client

Domain Controller configuration fails with an error: A required privilege is not held by the client...

Intermittent vCenter disconnections in Veeam ONE Monitor

Challenge vCenter periodically disconnects from Veeam ONE Moniotor. This causes intermittent alerts that get resolved automatically in several minutes when a connection is restored. Cause This behavior is caused by vCenter Update Manager. When checking for updates Update Manager might freeze...

Cannot open database requested by login. The login failed

Challenge When you try to access Veeam ONE Web UI, the following error occurs: Cannot open database requested by login. The login failed. Cause Veeam ONE Web UI configuration is missing information on the account used for SQL authentication. Solution To modify configuration settings, follow the...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Performance Charts for vSphere Environment Display "No data available"

Challenge Veeam ONE Client shows the "No data available" message on performance charts for different metrics: Cause Here are the most common reasons for missing data on the performance charts: The Veeam ONE service account does not have Write access to the "PerfСache" folder. The account used by...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

Veeam Management Pack for Microsoft System Center Collector Error: "Proxy Authentication Required"

Challenge Despite there being no internet proxy between the collector and the monitored targets, and connection to the monitored targets is stable i.e., the Test Connection utility shows "Success", the following problems occur: No data is displayed in the Operations Manager console. The log shows...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

Veeam Management Pack Metric Definitions and VC Events

Purpose This article documents how to create custom alerts for monitoring setting changes within VMware vCenter and verifying the type of data being collected. For this purpose, Veeam provides a list of Veeam MP for VMware Metric Definitions and vCenter Events Definitions. Solution Veeam MP for...

Veeam ONE: No Collection Data within Monitor, or Collection Stops Updating.

Challenge Data collection stops within Veeam ONE Monitor, or there is no longer any new data from a certain point. Cause This is due to the following database error involving a lack of space in the primary file group for the database .mdf file. Here is a snippet from the Monitor Logs that you wil...

Your license has expired

Challenge During upgrade to a newer version of Veeam Backup & Replication, the following error occurs: Solution Review KB1191 for information about how to download a new license file. More Information Prior to Veeam Backup & Replication v10, all license files were bound by version release. To...

fault.RestrictedVersion.summary

Challenge Getting an error when running a SureBackup job: Unable to mount vPower NFS volume fault.RestrictedVersion.summary Failed to connect backup datastore to the ESX host "hostname".\n Unable to mount vPower NFS volume BACKUP1:/VeeamBackupBACKUP1. Backup1: fault.RestrictedVersion.summary\n...

After the "maindb.xml" file has been re-created the collector gets lost in nworks Enterprise Manager

The collector gets lost in nworks Enterprise Manager after the "maindb.xml" file has been re-created...

Troubleshooting Exchange AIR

Challenge You are not able to proceed through AIR wizard to perform application item recovery. You are not able to restore individual mailbox items. Cause vLab is misconfigured or you do not have sufficient permissions. Solution To address the issue, follow the steps below: 1. Make sure vLab is...

SureBackup: Error: Mount with leaseId already activated

Challenge A SureBackup job displays the error: Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated. Cause Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However,...

How to check the ESXi host license using the Managed Object Browser

Purpose This article documents a method of checking which license is installed on a vSphere ESXi host using the Managed Object Browser. Solution In the recent versions of vSphere ESXi, the Managed Object Browser may be disabled by default. To perform the task below, you may need to enable the...

Installing a new license does not take effect/hold.

When installing a new license for Backup & Replication, the license key does not apply or hold...

Veeam Product Licensing

Purpose This article provides information regarding Veeam product licensing acquisition, access, and usage. Solution General Information about Licensing Veeam Product Licensing Information Veeam Licensing Frequently Asked Questions Veeam Licensing Policy Veeam End User License Agreement EULA...

How to enable users to restore their own items from latest backup

Solution You need to create an ever-running SureBackup job with the application in question, and provide a convenient DNS name for it. 1. Create a new application group with VMs running the required application and its dependencies. 2. Create a new SureBackup job and select "Keep application grou...

Enterprise Manager works with http, but not with https

Challenge This article covers two scenarios: The Veeam Backup Enterprise Manager webpage is not able to be reached when using both HTTP and HTTPS. or The Veeam Backup Enterprise Manager webpage is accessible when using HTTP, but fails to load when using HTTPS. Solution Enterprise Manager Webpage ...

How to Bypasss Load Balancing in Veeam Management Pack for Microsoft System Center

Challenge Load Balancing is automatically enabled between multiple collectors within one failover group. The issue is when you do not want collectors to failover or load balance between the two. Cause Load Balancing is a feature within Veeam Management Pack for Microsoft System Center and it is s...

How to download a trial version of nworks products

When you try to download the management pack/SPI trial version from the Veeam Software website, the link does not work...

Failed to configure DC (Host is not licensed for this feature)

Challenge Cause The DC boots up only in the DSRM and all services are not operational. Solution To address this: Make sure ESX is licensed with the vStorage APIs feature. Make sure that the account used to backup the Virtual Machines has full administrative rights on Vcenter and is member of loca...

Duplicate e-mail notifications sent when a backup or replication job is completed.

When your backup or replication job is completed, you receive duplicate e-mail notifications...

Failed to create dir "\\LOCATION\FOLDER" Could not find a part of the path "\\LOCATION\FOLDER"

Failed to create dir "\LOCATION\FOLDER" Could not find a part of the path "\LOCATION\FOLDER"...

VIX Error: Failed to resolve host Code: 30006

VIX Error: Failed to resolve host Code: 30006...

List of Security Fixes and Improvements in Veeam Recovery Orchestrator

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Recovery Orchestrator. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help the...

Restore to AWS EC2 Fails with: "ClientError: Unknown OS / Missing OS files" or "FirstBootFailure"

Challenge When restoring a VM to AWS EC2, one of the following errors occurs: StatusMessage: "CLIENTERROR : ClientError: Unknown OS / Missing OS files." Failed to import machine to Amazon EC2: CLIENTERROR : FirstBootFailure: This import request failed because the instance failed to boot and...

Backup Job to Cloud Provider Fails to Stop Running Health Check Session

Known Issues - Will be resolved in future release. This issue Issue ID: 1151633 has been identified and reviewed by Veeam's R&D team and will be fixed in a future release. This article serves to document the issue and provide information about workarounds. Challenge Observed Behavior If the Healt...

Guidelines for Mass Instant Recovery to Azure

Article Applicability This article contains information related to Veeam Backup & Replication build 13.0.1.180 and later, as performance for IR to Azure was significantly improved starting with this build. Challenge When attempting to perform mass recovery using Instant Recovery to Azure, the...

Connection to Veeam Software Appliance Fails With: "Authentication failed: invalid credentials"

Challenge When attempting to use local account credentials to connect to a Veeam Software Appliance that is joined to a domain, the Console fails to connect with the errror: Authentication failed: invalid credentials Cause This error occurs due to an account collision caused by the...

SharePoint Sites May Not Be Displayed When Browsing Backups

Challenge When browsing backups or backup copies, SharePoint root sites and their subsites may not be visible. Cause If a backed-up SharePoint subsite is moved between repositories using the Move-VBOEntityData cmdlet, or removed from a repository using the Remove-VBOEntityData cmdlet, the metadat...

Veeam ONE Upgrade Paths

Purpose This article documents the upgrade path to be taken to get to the most recent version of Veeam ONE. Solution End of Support Upgrade Path If you are using a version of Veeam ONE VONE that has reached its End of Support EOS and cannot be directly upgraded to a supported version, you will ne...

Security Context Constraints(SCC) capabilities setting for Generic Storage Backup and Restore with OCP 4.11 or higher

Purpose This article describes Security Context ConstraintsSCC capabilities that need to be added to use Generic Backup and Restore feature capabilities on OCP 4.11 and higher. Known Issues With OCP 4.11, default security context constraints SCC have changed. Due to this, when using Generic Stora...