Veeam Backup for Microsoft 365 4a cumulative patch KB3089

Challenge Veeam Backup for Microsoft 365 4a cumulative patch KB3089. Cause Please confirm you are running Veeam Backup for Microsoft 365 4a build 4.0.0.1553 prior to installing this cumulative patch KB3089. You can check this under Help About in Veeam Backup for Microsoft 365 console. After...

Release Notes for Veeam Backup & Replication 10 Day 0 Update

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication 10 RTM 10.0.0.4442 is installed. If you are running Veeam Backup & Replication 10 GA build 10.0.0.4461 or later, this update is not applicable to you, and should be ignored. This update is provided to...

License compatibility and merge rules for Veeam Availability Suite v10/v11

The following describes general licensing, compatibility and merge rules for end users/customers. It shows the monitoring and reporting capabilities of Veeam ONE licensed perpetually per socket and...

Unable to Add Workers to Bahrain or Hong Kong Regions

Challenge When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: AWS was not able to validate the provided access credentials. Cause Veeam Plug-In for AWS uses the Global STS endpoint. Solution To add a worker to the Bahrain or Hong Kong regions, do the...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...

Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017

Challenge When utilizing Always On Availability Groups on a Windows Server Failover Cluster using Microsoft SQL Server 2017 and after installing Cumulative Update package 15 CU15 for SQL Server 2017, Veeam Transaction Log Backup Jobs may fail with the following error message in the the statistics...

Veeam Backup for Office 365 Complete Permissions

This KB is being phased out The content of this article is being transitioned to the Veeam Backup for Microsoft 365 User Guide. An up-to-date list of Required Permission is available in the Veeam Backup for Microsoft 365 User Guide. Authentication Modes Summary Depending on the Microsoft 365...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2809

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2809. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 or 2.0.0.594 see KB2765 for more details prior to installing this cumulative patch KB2809. You can check the product version under Help About ...

Antivirus Exclusions for Veeam Recovery Orchestrator

Cause This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of $product.title.vdro. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will n...

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Article Applicability This article documents a bug ENG-163615 Nutanix discovered in AOS 5.6.1 and resolved in AOS 5.9.1. These AOS versions were supported by all versions of Veeam Backup for Nutanix AHV up to version 5. Starting with Veeam Backup for Nutanix AHV 5, the minimum required AOS versio...

WinRM Service cannot process the Request

Challenge When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs: The WinRM service cannot process the request because the request needs to be sent to a different machine. Use the redirect information to send the request to a new machine...

Guest Processing for Microsoft SQL Server Results in Logon Failure Error

Challenge When performing any of the following operations, the following error occurs: Back up of SQL Server transaction logs. Truncation of SQL Server transaction logs. Collection of SQL instances metadata for Veeam Explorer for Microsoft SQL. While the error message varies depending on the actu...

Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

Challenge When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large. Solution To resolve the issue, follow the nex...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

Keyexchange error on Linux managed server after updating the kernel

Challenge Steps to correct Keyexchange errors on newly updated Linux managed server Cause Veeam SSH client caches both the Key and the encryption method. If the Linux kernel depreciates an encryption method when the kernel updates, connections to the managed server may fail with error such as...

Release Notes for Veeam ONE 9.5 Update 3

Challenge Release Notes for Veeam ONE 9.5 Update 3 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.3201 or 9.5.0.3254. After upgrading, your version build will ...

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

How to Disable Monitoring of Specific Performance Counters in Veeam ONE

Purpose This article demonstrates how to limit the performance counters collected by Veeam ONE. This may be needed in situations where: There is a need to limit the network traffic between the Veeam ONE server and the virtual infrastructure servers. To decrease the Veeam ONE database growth rate...

Sleep mode interrupts the backup job

Challenge If the machine is put to sleep while the backup job is running, the job will fail. Cause If your computer is in standby mode when the backup job is scheduled to start, Veeam Agent for Microsoft Windows automatically wakes your computer from sleep. More information can be found here...

Veeam ONE Import Report Packs

Purpose This article documents how to manually install the Report Packs after manual Veeam ONE database creation KB2312. Solution 1. Mount the Veeam ONE installer ISO 2. Navigate to the \Reporter folder on the Veeam ONE ISO 3. Copy VeeamONE.Reporter.Server.x64.msi to a convenient location on the...

No Data or Old Data in Reports

Challenge Reports in Veeam ONE Web Client show no data or old data when generated Cause By default Veeam ONE is configured to run collection task at 3:00 am. Any data which comes after the task completion time will not be available in reports. A failed Reporter collection tasks could cause the...

Data Warehouse Permission issues

Cause MP Version 8 uses dataset rules to collect host security profiles and snapshots. When a collector is installed on an agent, there is no issue. The data is forwarded to Management Server and written to DW under the DW account. When a collector runs on a Management Server which is our use cas...

Advanced Optimization of Veeam Backup & Replication Configuration for VMware VSAN

Article Applicability This article is intended to provide additional information beyond the basic advice found in the Veeam Backup & Replication User Guide: Virtual Appliance Mode for VMs on VSAN. Purpose This article provides additional advice for optimizing Veeam Backup & Replication...

Veeam ONE and Automation Services

Challenge The suggestions below leverage the functionality of Veeam ONE in order to automate some administration tasks. Cause To be able to use the steps below, make sure you are using Veeam Availability Suite 8 or newer version. Solution VM with no backup 1. Create VM backup alarm in Veeam ONE...

Microsoft KB4013429 breaks Hyper-V 2016 Backup

Challenge After installing Microsoft KB4013429 update on a Hyper-V host, Hyper-V backups may fail. Removing the update may cause the host to enter a BSOD loop. Cause The problem appears only if KB4013429 update is installed not on all nodes of a Hyper-V cluster. In more detail, the issue persists...

Cannot read event log Veeam MP – Management Servers

Challenge Error accessing event log on SCOM Management servers - Error 31551, 31552 in Event logs. Cause Starting in Veeam Management Pack for Microsoft System Center version 8, Dataset rules are used to collect host security profiles and snapshots. When a collector is installed on an agent, no...

Upgrade to Veeam Backup & Replication 9.5 fails with "Unsupported SQL Version"

Upgrade to Veeam Backup & Replication 9.5 you receive the error "Unsupported SQL Version"...

Veeam Backup & Replication Local Privilege Escalation Vulnerability

Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...

multi-OS restore fails on Hyper-V 2008R2

To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replic...

Transaction Log Truncation Failure for MSSQL Instances on Shared VHDX

Challenge When attempting to run a backup job for a Microsoft SQL Server that is in either a SQL Server Failover Cluster or AlwaysOn Failover Cluster with a shared VHDX, the backup job reports the warning: Failed to truncate transaction logs for SQL instances: . Possible reasons: lack of...

Installing x86 Veeam Monitor client

Challenge Installation of Veeam ONE Monitor Client x86 is required. Cause To access VM console, the x86 version of Veeam ONE Monitor Client must be installed. Solution 1. Open Veeam ONE 9 distribution .iso and locate veeammonitorclnx86.msi file in the Monitor folder. 2. Run CMD as administrator...

How to get disk changed areas from CBT(changed block tracker) in vSphere

Purpose This article demonstrates how to pull the changed disk areas in a vSphere environment. Performing this task is intended as a way to demonstrate how changed block tracking functions for Veeam Backup & Replication jobs. The most common situation where this article comes into play is when a...

RestAPI requests to tenant entities fail with "Specified cast is not valid" error

After upgrading Enterprise Manager and Backup server to version 9, RestAPI requests to tenant entities fail with "Specified cast is not valid" error...

Network name cannot contains the following symbols: ~`!@#$%^&*+=;'><|?*:"

Challenge When attempting to assign an Isolated Network name, the following error occurs: Network name cannot contains the following symbols: !@$%^&+=;'|?:" To allow a specific symbol, remove that symbol from the va...

Veeam Agent for Microsoft Windows job displays warning: Partition exceeds disk layout

Challenge A Veeam Agent for Microsoft Windows backup job displays the following warning: Partition exceeds disk layout by bytes This warning may be accompanied by the error: Error: The drive cannot find the sector requested. Asynchronous read operation failed Failed to upload disk. Agent failed t...

Veeam Backup & Replication - SureBackup Configuration Guide

This guide was created to help you configure and use SureBackup in Veeam Backup & Replication...

Some disks which were excluded in the source backup are included in the replication job settings

Challenge A Replication job utilizing the Replica from Backup feature to source data from a Backup job's restore points fails with the error: Some disks which were excluded in the source backup are included in the replication job settings Cause This error occurs when there are disks that were...

Veeam Explorer for Microsoft SQL Server displays no content

Challenge When performing a SQL Item Restore, Veeam Explorer for Microsoft SQL Server launches successfully, but no content is displayed. The following is an example of what should be seen when the restore is working properly: Cause The account used to perform Application-Aware Image Processing f...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Veeam ONE 7.0 Patch 2 Release Notes

Challenge Release Notes for Veeam ONE 7.0 Patch 2. Cause Please confirm you are running Veeam ONE 7 or Veeam ONE 7R2 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 7.0.0.xxx. After upgrading, your version build will b...

SCOM console crashes when opening widget personalization dialog

Challenge When opening the Personalization dialog for any State View widget, the widget appears empty, and the Operations Manager Console crashes Cause There is a specific new widget declaration which can cause issues while loading other widgets. Solution Download Veeam Widget Library MP 7.0.0.18...

Using the vSphere MOB (Managed Object Browser) to Troubleshoot Snapshot Creation

Purpose This article documents the procedure for manually creating a vSphere VM snapshot using the Managed Object Browser MOB. Solution Start by identifying the Managed Object Reference-ID MORef-ID of the VM for which the snapshot will be created. If the VM is being protected by Veeam Backup &...

Users and Roles: Account Setup and Permissions

Documentation Review the following documentation for more information: Veeam Backup & Replication Console - Roles and Users Veeam Backup & Replication Console - Permissions Veeam Backup Enterprise Manager - Accounts, Roles, and Delegated Restore Permissions If this KB article did not resolve your...

Error installing BEM – System.IndexOutOfRangeException: Index was outside the bounds of the array

Challenge Cause As indicated by this line in the error message "VmEMSetup.Dialogs.VMEMDialogAddConfig.EnumSSLCertificates", there is an issue parsing certificates with an empty Subject field, and they will need to be removed. The offending certificates are not self-signed because they are generat...

Error: Credentials with id was not found

Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...

File Level restore of a Linux VM cannot be transferred to a Windows Network Share

Challenge After launching a File Level Restore other os of a Linux server, and trying to copy a file to a Windows hosted share, the copy fails with "Access Denied". Cause Due to file permissions in Linux, the files cannot be copied to a Windows hosted share. A Linux SMB share will work with the...

Scheduled automatic dashboard delivery fails

Challenge In certaing scenarios, scheduled dashboard delivery in Veeam ONE Reporter fails and reports the 'Dashboard Capturing Failed' error in the reporting task session log. Cause This issue is usually related to the configured permissions of the Veeam ONE Service account, which makes the...

Not getting hardware sensor alerts in a timely manner

Challenge You do not receive information about specific alerts regarding host hardware sensors quick enough for your environment, both in the Veeam ONE Monitor GUI and e-mails. For example, a host goes offline and you do not get any alerts for 20 minutes. Or there is another delayed alerting...

All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...