Unable to add Nutanix AHV cluster due to empty credentials list

Challenge When trying to add a new Nutanix AHV cluster to the Veeam Backup & Replication infrastructure, the operation cannot be finished due to an empty list of credentials. Newly added credentials are not displayed in the Credentials list, and the wizard does not allow adding a new cluster...

Veeam Backup & Replication 10 Cumulative Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 10 build 10.0.0.4461 prior to installing this update. You can check this under Help | About in the Veeam Backu...

Release Information for Veeam Backup for Nutanix AHV 2.0

This update has been superseded by Veeam Backup for Nutanix AHV 2.1. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.0 supports integration with Veeam Backup & Replication version 10 and later. Y...

Release Notes for Veeam Backup & Replication 10 Day 0 Update

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication 10 RTM 10.0.0.4442 is installed. If you are running Veeam Backup & Replication 10 GA build 10.0.0.4461 or later, this update is not applicable to you, and should be ignored. This update is provided to...

How to create IAM Policy

Please refer to: How to create an IAM policy in the AWS Management Console If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To submit feedback regarding this article, please click this link: Send Article Feedback...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Backup for AWS data to a new instance. Solution Recommended Method Starting with Veeam Backup for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...

Potential data loss during Export Backup retention processing

Challenge In the environments using scale-out backup repository, Export Backup retention logic may delete the entire repository folder, if the required exported backup file has already been deleted manually prior to its set retention policy expiration. This issue affects Veeam Backup & Replicatio...

Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017

Challenge When utilizing Always On Availability Groups on a Windows Server Failover Cluster using Microsoft SQL Server 2017 and after installing Cumulative Update package 15 CU15 for SQL Server 2017, Veeam Transaction Log Backup Jobs may fail with the following error message in the the statistics...

Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...

Veeam Availability Console v3 Patch 1 (build 2703)

Challenge Veeam Availability Console v3 Patch 1 build 2703 Cause Please confirm you are running version 3.0.0.2647 prior to installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 3.0.0.2703. Note: This patch needs to be install...

Cloud replica failover fails after upgrade to Veeam Backup & Replication 9.5 Update 4

Challenge After upgrade to Veeam Backup & Replication 9.5 Update 4, starting failover for a Cloud Connect replica in the VMware environment fails with the appliance related error message: Timed out waiting to obtain helper appliance VM IP address Cause Due to a newly introduced issue, the applian...

Release Information for Veeam ONE 9.5 Update 4

Challenge Release information for Veeam ONE 9.5 Update 4 Cause Please confirm you are running version 9.0.0.2088, 9.5.0.3201, 9.5.0.3254 or 9.5.0.3801 prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be version 9.5.4.456...

P2V of server targeting original server now re-imaged as a Hyper V host causing network disconnects due to MAC conflict

Challenge Instant Recovery of a Veeam Agent for Microsoft Windows Backup to Hyper V causes network disconnection on Hyper V host when the VM powers on. Cause The Instant Recovery VM will be assigned the original server's MAC address and the NIC will be set to static. If the original server is now...

“Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

Challenge Backup jobs for SharePoint Online and/or OneDrive items fail with any of the following errors: 07-08-2018 11:11:39 3 6640 Error: The request failed with HTTP status 401: Unauthorized. 07-08-2018 11:11:39 3 6640 Type: System.Net.WebException 07-08-2018 11:11:39 3 6640 Stack: 07-08-2018...

Guest Processing for Microsoft SQL Server Results in Logon Failure Error

Challenge When performing any of the following operations, the following error occurs: Back up of SQL Server transaction logs. Truncation of SQL Server transaction logs. Collection of SQL instances metadata for Veeam Explorer for Microsoft SQL. While the error message varies depending on the actu...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

The LocalSystem account cannot be changed during the Update installation process

Challenge The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard. Cause Veeam ONE Monitor Server service is running under the LocalSystem account which cannot b...

Release Notes for Veeam ONE 9.5 Update 3

Challenge Release Notes for Veeam ONE 9.5 Update 3 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.3201 or 9.5.0.3254. After upgrading, your version build will ...

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server and adding an existing Veeam Cloud Connect VCC server, the following certificate error may be observed: Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information...

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

Backup jobs fail intermittently with Error observed by underlying BIO:

Challenge Intermittent network failures when communicating to the VMware host. The errors can vary but all have some variation of: "Error observed by underlying BIO: No such file or directoryDetail: 'SSL connect failed in tcpconnect', endpoint:" Guest processing credentials test will also fail ov...

Update to Microsoft Entra Connect causes SQL VSS issues

Article Applicability This article is specific to environments where the Azure AD Connect or Microsoft Entra Connect package is installed on the machine where Microsoft SQL Server is installed. Challenge You receive the following error during the guest processing: Unable to release guest. Error:...

How to place Veeam Agent for Microsoft Windows backup chain on Veeam backup repository, so backup job continues chain

Purpose This article documents placing a backup chain created by Veeam Agent for Microsoft Windows in a Veeam Backup & Replication repository so that when the Veeam Agent for Microsoft Windows backup job targets that repository it will continue the existing backup chain. Use Case By default, when...

Usage of a predefined VMware ESXi extension (VIB) for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes the usage of a predefined VMware ESXi extension VIB for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes manually please review KB2299. HyperFlex Version Specific Article Please follo...

Configuring Cisco HyperFlex Platform Controller for DirectNFS Backups with VMware Snapshots

Related User Guide Page This article provides information about settings that must be changed on the HyperFlex data platform controllers to allow the Direct NFS transport mode to function. For more context, please refer to the Backup from Cisco HyperFlex Snapshots Integration Modes user guide pag...

Veeam Management Pack for System Center integration with OMS

Challenge This KB contains information about the latest version of Veeam Management Pack integration with Microsoft Operations Management Suite. Cause The current version of OMS integration consists of the following components: - Veeam MP OMS Integration Pack MPB file that should be imported in...

Backups are removed from UI after manual rescan

Backup files may disappear from UI and jobs may initiate active full backups after manual rescan of the repository. All repository types are affected, especially deduplicated appliances because they p...

Error 1053: The service did not respond to the start or control request in a timely fashion.

Challenge A Veeam-related service fails to start with the following error: Error 1053: The service did not respond to the start or control request in a timely fashion. Cause This error is a generic Windows service error and could be caused by a variety reasons, some of which are discussed in the...

No Azure storage accounts can be found

Challenge When attempting to perform a direct restore to Azure through the Veeam Backup & Replication console, or via PowerShell Get-VBRAzureStorageAccount, no storage accounts can be found, or the specified storage account is not returned. Cause The storage accounts specified are blob storage...

"Use Windows Session Credentials" options does not work for Veeam ONE Reporter and Business View websites

Challenge When using Internet Explorer , Veeam ONE Reporter and Business View websites keep asking for Windows credentials at logon despite enabling the "Use Windows session credentials" option. NOTE: Business View website is not available since version 9.5 Update 4. It was integrated with the...

Topology construction failing due to a NullReferenceException

Challenge Management Pack fails to build the environmental topology. The vmspi.log default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log contains the following entries: + System.NullReferenceException: Object reference not set to an instance of a...

Release Notes for Veeam Backup & Replication 8.0 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 8.0 Update 3 Cause Please confirm you are running version 8.0.0.807, 8.0.0.817, 8.0.0.831, 8.0.0.917, 8.0.0.2018...

Veeam Backup & Replication - SureBackup Configuration Guide

This guide was created to help you configure and use SureBackup in Veeam Backup & Replication...

Failed to connect to vCenter server during Restore

During a restore you receive the error message: “Failed to connect to vCenter server”...

Some disks which were excluded in the source backup are included in the replication job settings

Challenge A Replication job utilizing the Replica from Backup feature to source data from a Backup job's restore points fails with the error: Some disks which were excluded in the source backup are included in the replication job settings Cause This error occurs when there are disks that were...

CIM Patch for Veeam MP v.7

Challenge After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM: "Veeam VMware Collector: Failed to gather Host hardware data via CIM" Cause To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query onl...

Folder, Template, or vApp not visible to be added to VMware job.

Challenge When attempting to add a Folder, Template, or vApp to a job they are not listed so they cannot be selected to be added to a job. Cause You must add a Folder, Template, or vApp object by expanding the VMware vCenter server. Solution Add the VMware vCenter server to the Backup...

Migrate Backups from NFS/SMB Data Domain Repository to DDBoost-based Repository

Purpose This article documents how to migrate existing restore points from an existing NFS or SMB repository to an integrated DDBoost-based repository. Use case: During initial deployment of Veeam Backup & Replication, the Data Domain storage appliance was added as an SMB share repository, and th...

Unable to add DataDomain DDBoost repository connected over Fibre Channel

Challenge When adding DataDomain as a backup repository using DDBoost over Fibre Channel, the following error is shown: Failed to connect to 'DFC-'. --tr:Unable to initialize Data Domain connection. --tr:Failed to call DoRpc. CmdName: DDBoostCheckConnection. invalid argument. Err: 5008 Failed to...

Forward Incremental – Animation of Method and Retention

Purpose This article is intended to document how Forward Incremental works, and how its retention is enforced. Solution There are two distinct methods of Forward Incremental: Forever Forward Incremental Forward Incremental with Periodic Fulls Forever Forward Incremental For more information...

Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

Challenge Entire VM Restore fails with: An error occurred while taking a snapshot: Error. Cause This can occur when a workingDir entry in the VMX causes the VM to attempt to direct snapshots to a different datastore that is not present in the site where the restore is taking place. Solution To...

Veeam ONE 7.0 Patch 2 Release Notes

Challenge Release Notes for Veeam ONE 7.0 Patch 2. Cause Please confirm you are running Veeam ONE 7 or Veeam ONE 7R2 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 7.0.0.xxx. After upgrading, your version build will b...

SCOM console crashes when opening widget personalization dialog

Challenge When opening the Personalization dialog for any State View widget, the widget appears empty, and the Operations Manager Console crashes Cause There is a specific new widget declaration which can cause issues while loading other widgets. Solution Download Veeam Widget Library MP 7.0.0.18...

Backup Catalog Service does not start. Error "Can't upgrade database in readonly maintenance mode!"

Challenge This KB applies only if the "Veeam Backup Enterprise Manager" service is present. The "Veeam Backup Catalog Data Service" will not start, and the following error is found in event viewer. "Service cannot be started. Veeam.Backup.Common.CRegeneratedTraceException: Failed to start service...

.net error on Veeam Backup & Replication Install

When installing Veeam Backup & Replication on a Windows 7 machine you get the following error: failed to execute .net assembly. Error code: 0x8013101B...

Hyper-V VSS snapshot import delay

Challenge If you backup your VMs using Dell Equallogic hardware VSS provider in some cases datavhd/vhdx that we read from VSS snapshot could be inconsistent Cause During Hyper-V backup, we execute VSS API call DoSnapshotSet, as soon as it completes, we execute ImportSnapshot VSS API call, without...

Installing Veeam Backup & Replication 6.5.0.144

Challenge You need to install Veeam Backup & Replication version 6.5.0.144. Solution To install Veeam Backup & Replication version 6.5.0.144, you must first install version 6.5.0.109 and then apply Patch 3. 1. Install the correct 32-bit or 64-bit version of Veeam Backup & Replication version...

_VMware vCenter view is empty

Challenge VMware vCenter state view located in the Veeam for VMware\VMware vCenter folder is empty, though monitoring works fine, and Clusters, Hosts, VM's, etc. are populated in SCOM topology. Cause VMware vCenter in that view is monitored as Windows application inside the guest OS. Solution...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

Failed to register replica VM

Challenge When using vCenter 4.0 unable to perform replication if target host doesn't have the same vNetwork as source. Replica network re-mapping doesn't work either. Replication job fails to register replica VM with the following error: Failed to register VM, configFile 'Datastore01...